Luxi Mattress Reviews

Last updated on

Based on 121 verified customer experiences from 8 unique sources.

 

What You Need to Know about the Luxi Mattress

Mattress Type and Components: Luxi Sleep currently offers two mattress models.

  • The Luxi 3-in-1 Adjustable Mattress is a mixed foam mattress.
    • The comfort system includes three layers: one layer of ‘SMT’ 2.5 PCF memory foam, one layer of 2 PCF polyfoam, and one layer of ‘Luxitex’ 4 PCF synthetic latex.
    • The support core has one layer of 2 PCF high-density polyfoam.
    • Owners can unzip the cover and rotate the comfort layer to adjust the firmness. For more details about different firmness configurations, please see the ‘Product Specifications and Firmness’ section.
    • The quilted cover contains polyfoam and memory foam layers, and is made from a blend of polyester, viscose, and elastane.
  • The Luxi One is a mixed foam mattress.
    • The comfort layer features a top layer of ‘LuxiTex’ 4 PCF synthetic latex and a bottom layer of ‘SMT’ 2.5 PCF memory foam.
    • The support core is constructed from 2 PCF high-density polyfoam support core.
    • Unlike the Luxi 3-in-1, this design cannot be rearranged to adjust the firmness.
    • The non-quilted cover contains polyfoam and memory foam layers, and is made from a blend of polyester, viscose, and elastane.

Pros:

  • Customizable design with multiple firmness options and dual firmness for larger sizes (Luxi 3-in-1)
  • Good motion isolation and conforming (Luxi 3-in-1)
  • No noise
  • 1,000-night sleep trial

Cons:

  • Weak edge support and odor potential (Luxi 3-in-1)
  • Often sleeps hot (Luxi 3-in-1)
  • Above-average price-point compared to other mixed foam mattresses (Luxi 3-in-1)
  • Unknown mattress lifespan due to limited company history (both models)

Product and Price Range: Luxi mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices vary by selected model and size; a full size-by-size price breakdown is found below. All Luxi mattresses are made in the United States.

Customer Satisfaction Rating: The Luxi 3-in-1 has earned a 70% customer satisfaction rating, but the Luxi One has not received enough customer data to generate a rating at this time.
Calculated from: 121 customer experiences from 8 individual sources.

Main Competitors: Luxi Sleep’s main competitors include other ‘bed in a box’ mattress brands that offer mixed foam and memory foam models at average to below-average price-points, and primarily sell their products online.
Availability: Luxi mattresses are exclusively available for sale on the Luxi website. The mattresses are not available through any online retailers (including Amazon.com), and Luxi does not operate any brick-and-mortar locations.
Amazon rating: Luxi mattresses are not currently available on Amazon.com
BBB rating: Luxi Sleep does not hold a current rating with the Better Business Bureau

 

Luxi Customer Satisfaction Rating Comparison

Luxi Mattress Sleep Ratings

Please note: The Luxi One is relatively new, and we have not collected enough customer data to generate ratings for the following categories. We will update this section as soon as we have received sufficient feedback for this model.

CategoryCriteriaLuxi 3-in-1 RatingWhat Luxi Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Luxi mattress.70%The Luxi 3-in-1 has earned a below-average customer satisfaction rating compared to other mixed foam and memory foam mattress models.
Durability The average mattress will perform for seven years, but the mattress type and materials used may reduce or extend the lifespan. FairDurability for the Luxi 3-in-1 appears to be on par with other mixed foam mattresses, but the company has not been in business long enough to assess the total product lifespan
Motion IsolationMattresses with memory foam layers tend to isolate motion and curb nighttime disruptions to a greater extent than innersprings and hybrids.GoodLuxi 3-in-1 mattresses isolate motion transfer to a fair extent, particularly when the memory foam layer is on top.
Sex Mattresses with foam-based surfaces are not very responsive, and they may create a feeling of ‘fighting the mattress’ during sex.FairRegardless of how the comfort layer components are ordered, the Luxi 3-in-1 mattress is not particularly responsive or bouncy.
ConformingMemory foam mattresses are designed to conform to sleeper’s figures, align the spine, and relieve pressure points. Mixed foam mattresses also conform, but usually not to the same extent as memory foam models.Very GoodThe customizable design of Luxi 3-in-1 mattresses allows sleepers to adjust the firmness based on their personal preferences, which creates optimal conforming for different body types.
Temperature NeutralityMemory foam absorbs body heat from sleepers, and often sleeps warm or hot as a result.FairThe Luxi 3-in-1 sleeps relatively hot, though owners claim that ‘Medium’ firmness (with LuxiTex on top) sleeps somewhat cooler than the other two settings.
Off-gassingSome mattresses produce unpleasant off-gassing odors when they are unpackaged, but these smells will usually dissipate within one or two days.FairThe Luxi 3-in-1 produce a fair amount of off-gassing odor when they are initially unpackaged, but these smells will clear out within one or two days.
Edge SupportMattresses made of memory foam generally lack edge support, and may develop sinkage around the perimeter of the bed where people usually sit.PoorOwners claim that Luxi 3-in-1 mattresses offer little to no edge support, which is typical of all-foam mattresses.
NoiseFoam-based mattresses produce little to no noise compared to innersprings and hybrids, which may squeak due to their metallic components.ExcellentAccording to owners, the Luxi 3-in-1 mattress is virtually silent when bearing weight regardless of its comfort layer configuration.
Ease of Moving and RotatingAll mattresses are heavy, but some are much heavier than others — and this can can cause difficulty when it comes to moving the mattress and rotating or flipping it as recommended.GoodA Queen-size Luxi 3-in-1 weighs 80 pounds pounds, which is on par with the average weight for all mixed foam mattresses.
 

Luxi Price Comparison

Luxi Pricing and Delivery Details

SizeDimensions Height Luxi 3-in-1 PriceLuxi One Price
Twin38W” x 75L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$899$549
Twin Extra Long (XL)38W” x 80L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$999$599
Full54W” x 75L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$1,099$699
Queen60W” x 80L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$1,299$799
King76W” x 80L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$1,599$999
California King72W” x 84L”9″ (Luxi One)
11″ (Luxi 3-in-1)
$1,599$999

Please note: Queen, King, and California King Luxi 3-in-1 mattresses are split down the middle. This dual-firmness design allows users to customize both sides of the bed.

How Is the Mattress Shipped?: The Luxi 3-in-1 and Luxi One mattresses are both compressed for shipping. Delivery boxes for Twin, Twin XL, and Full sizes measure 16W” x 44L” x 16H”; and boxes for Queen, King, and California King sizes measure 19W” x 44L” x 19H”. Luxi recommends unpackaging the mattress within two months of the initial delivery.
Where Do They Ship?: Luxi ships mattresses anywhere in the U.S., including Alaska and Hawaii, as well as Canada.
Delivery Fee: Deliveries to the mainland U.S., Alaska, and Hawaii are free. Shipping to Canada will incur a $100 delivery surcharge. Expedited delivery also includes additional fees.

Delivery Policy: The delivery policy for Luxi mattresses is as follows:

  1. All Luxi deliveries are coordinated through FedEx.
  2. Luxi mattresses require three to five days for assembly, and then an additional one to five business days for standard shipping. Federal holidays may further delay the expected wait time. Expedited shipping is offered for an additional fee.
  3. Customers should ensure their shipping address is correct and up-to-date when placing their order. The address can be adjusted while the mattress is being assembled, but changes may not be made once it has shipped.
  4. Purchasers with specific delivery date and time requests should contact Luxi to make these arrangements.
  5. Customers in the U.S. do not need to be at home to receive their mattress, but deliveries to Canada will require a customer signature.
  6. Luxi will not ship mattresses to P.O. boxes.

Old Mattress Removal: Old mattress removal is not available with standard or expedited deliveries, but Luxi works with a partner that can help customers dispose of their existing mattress. Charges for this service vary by location.

 

Luxi Product Specifications and Firmness

The Luxi 3-in-1 is designed to offer three firmness options: Soft (3.5), Medium (5.5), and Firm (7.5). To adjust the firmness, owners simply unzip the cover and rearrange the comfort layer and/or support core components; the firmness will change depending on which layer is on top. The Luxi One is available with one firmness option, Medium Soft, which is equivalent to a 4 on Tuck’s 1-10 firmness scale.

The table below includes a more detailed breakdown of components and specifications for both Luxi mattresses.

Product NameFirmness OptionsThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Luxi 3-in-13.5 (Soft)11″3 1/2″ 2 PCF Polyfoam (40 ILD)3 1/2″ 2.5 PCF SMT Memory Foam (20 ILD)
1 1/2″ 2 PCF Polyfoam (30 ILD)
1 1/2″ 4 PCF LuxiTex Synthetic Latex (35 ILD)
1″ 4 PCF Memory Foam (10 ILD)
Quilted Rayon Cover
5.5 (Medium)11″3 1/2″ 2 PCF Polyfoam (40 ILD)1 1/2″ 4 PCF ‘LuxiTex’ Synthetic Latex (35 ILD)
1 1/2″ 2 PCF Polyfoam (30 ILD)
3 1/2″ 2.5 PCF SMT Memory Foam (20 ILD)
1″ 4 PCF Memory Foam (10 ILD)
Quilted Rayon Cover
7.5 (Firm)11″1 1/2″ 4 PCF ‘LuxiTex’ Synthetic Latex (35 ILD)3 1/2″ 2 PCF Polyfoam (40 ILD)
3 1/2″ 2.5 PCF SMT Memory Foam (20 ILD)
1 1/2″ 2 PCF Polyfoam (30 ILD)
1″ 4 PCF Memory Foam (10 ILD)
Quilted Rayon Cover
Luxi One4 (Medium Soft)9″5 3/4″ 2 PCF Polyfoam (40 ILD)1″ ‘LuxiTex’ Synthetic Latex (35 ILD)
2 1/4″ 2.5 PCF SMT Memory Foam (20 ILD)
1″ 4 PCF Memory Foam (10 ILD)
Non-quilted Rayon Cover

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Luxi Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Luxi Mattress?

Based on our customer feedback, Luxi 3-in-1 mattresses received the following grades among sleepers of different weights and preferred sleep positions. We have not received enough data to generate sleep ratings for the Luxi One, but we will update this section as soon as possible.

Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

MattressSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Luxi 3-in-1SideVery GoodVery GoodVery Good
BackGoodGoodGood
StomachGoodFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Luxi Company Information

Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Luxi, irrespective of whether or not they liked their mattress.
BBB rating: Luxi has not received a rating from the Better Business Bureau.
Company History: Luxi was founded in 2015.
Physical Stores: Luxi does not operate any brick-and-mortar stores or showrooms.
Phone Number: 888-813-2944
Contact Email: Online form
Company Website: https://luxisleep.com/
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To learn more about Luxi straight from the source – check out our interview with co-founder, David Farley

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Luxi offers a 1,000-night sleep trial for both mattresses.

  1. There is a mandatory 30-night break-in period. Purchasers must test out the bed for the entire break-in period before they will be eligible for a full product refund.
  2. Luxi will coordinate pickups for all customers who wish to return their mattress and cover all costs associated with retrieving and transporting the item.
  3. Luxi specifies on their website that returns will not be granted if the mattress fails to ‘provide medical benefits for medical patients’. Per Luxi: ‘LUXI is not a medical device nor do we make any claims that it will produce any specific medical result’.
  4. To initiate a return, contact Luxi using the company’s toll-free phone number.  

Warranty: Luxi offers a 10-year limited warranty against product defects in both mattresses.

  1. Warranty coverage will begin on the date of original purchase. Luxi will, at their sole discretion, repair or replace all mattresses that are deemed defective for as long as the warranty is valid.
  2. Customers will be responsible for all shipping and transportation costs associated with having a mattress repaired or replaced. If a mattress is deemed defective, then Luxi will refund the customer up to $100 for shipping and transportation charges.
  3. Luxi will repair or replace a mattress within 90 business days of receiving the item.
  4. Replaced or repaired mattresses will be included in the same warranty coverage as the original model; replacing a mattress will not extend the 10-year warranty, and will not result in the creation of a new warranty period. However, upgrading a mattress will result in a new 10-year warranty period that begins on the date when the upgrade is purchased.
  5. The Luxi warranty will cover the following product defects:
    • Visible indentations in any of the sleep surfaces that measure 1 1/2″ or deeper and do not result from use of an improper foundation.
    • Physical flaws in the mattress that cause the surface to split or crack despite proper use and support.
  6. The Luxi warranty will not cover the following:
    • A ‘normal increase in softness’ of the mattress layers that does not reduce its conforming or pressure-relieving capabilities, or indentations that do not measure 1 1/2″ or deeper. These are considered standard wear and tear.
    • Burns, cuts, tears, stains, and other types of damage that result from misuse or improper foundational support.
  7. Warranty coverage is exclusively offered to the original owner that has purchased his or her mattress directly from Luxi. The warranty will not be extended to anyone who buys or acquires the mattress from the original owner or another mattress seller.
 

Similar Mattress Options

Lastly, let’s look at some mattress models that are comparable to the Luxi 3-in-1 and the Luxi One. The following four brands offer mixed foam mattresses at average to below-average price-points, and primarily sell these models online. To learn more about these brands, please click the links in the top row of the table.

BrandBrooklyn BeddingCasperHelixLeesaLuxi
Model(s)Brooklyn BoweryThe Essential & The CasperHelix MattressLeesa MattressLuxi 3-in-1
Luxi One
Mattress TypeMixed foamMixed foamMixed foamMixed foamMixed foam
Price Range$449 to $899 $350 to $1,195$600 to $1,245$525 to $1,070$549 to $1,599
Thickness Range10″ 8 1/2″
10″
10″10″9″
11″
Firmness OptionsMediumMedium
Firm
Soft to Very Firm
(Customizable)
MediumSoft
Medium Soft
Medium
Firm
AvailabilityOnline
In-store
Online
In-store
OnlineOnline
In-store
Online
Sleep Trial120 nights100 nights100 nights100 nights1,000 nights
Warranty Length10 years10 years10 years10 years10 years
Tuck Customer Satisfaction RatingInsufficient data at this time69% to 72%
(1,032 customer reviews)
72% (344 customer reviews)77% (1,012 customer reviews)70% (Luxi 3-in-1)
(121 customer reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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