Luxi Mattress Review

Last updated on

Based on 66  verified customer experiences from 6 unique sources.

 

What You Need to Know about the Luxi Mattress

Mattress Type and Components:

  • Luxi offers mixed memory foam and latex mattresses.
  • The comfort layer features three distinct layers. One is made of ridged 4 PCF memory foam; this proprietary material is known as the ‘Support Balancing Technology’, or ‘SBT’, layer. The second layer is made of 4 PCF Dunlop latex. The third layer is made of 4 PCF memory foam.
  • The support core is constructed from 2 PCF base polyfoam.
    • Luxi mattresses are designed to offer three different firmness levels: Soft, Medium, and Firm. These firmness levels depend on the top-top-bottom order of the latex, memory foam, SBT, and base foam layers. Owners who wish to adjust the firmness level can do so by unzipping the cover and changing the order of these four components. For larger mattress sizes, the individual layers are split; this enables couples to sleep on surfaces with different firmness ratings. Please see our Product Specifications below for more details.
  • The cover features a half-inch layer of polyfoam encased in a quilted blend of polyester, viscose, and elastane.
  • Please note that some sources may refer to the Luxi mattress as a hybrid design because it contains latex, memory foam, and polyfoam components. However, the mattress does not meet our criteria for a true hybrid because it lacks a coil-based support core.

Pros:

  • Luxi mattresses are designed for owners to reconfigure the individual layers in order to adjust the firmness rating; both sides of queen- and king-sized mattresses can also be individually customized. This enables sleepers to choose from three different comfort preferences, and perform these adjustments themselves without outside assistance.
  • Customer reports indicate that Luxi mattresses produce virtually no noise and isolate motion effectively; both of these qualities may reduce the number of nighttime disruptions.
  • Luxi offers free deliveries anywhere in the U.S. and Canada, and the company’s 1,000-night sleep trial is significantly longer than the trial period offered by most competing mattress manufacturers.
  • The price-point for Luxi mattresses is slightly higher than the average memory foam mattress, but significantly lower than the average latex mattress.

Cons:

  • According to owners, Luxi mattresses sleep relatively hot and provide little to no edge support.
  • The 1,000-night sleep trial includes a required break-in period of 30 days; customers may not return their mattress for a full refund until this period has elapsed. This may create confusion for those who do not read the fine print.
  • Luxi has been in business for two years; as a result, the expected lifespan of a Luxi mattress has not yet been accurately assessed.
  • Luxi’s website appears to be experiencing some technical issues. The ‘About’ page is completely inaccessible. Additionally, the page with warranty information — while available — is not advertised anywhere on the site; customers may need to email the company or perform a separate online search in order to access warranty details.

Product and Price Range: The Luxi mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $799 (Twin) to $1,299 (King and California King). All Luxi mattresses are manufactured in the United States.

Customer Satisfaction Rating: 69%
Calculated from: 66 customer experiences from six individual sources
Amazon rating: The Luxi mattress is currently not available on Amazon.com
BBB rating: Luxi has not received a grade from the Better Business Bureau

 

Luxi Price Comparison

Luxi Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 75L”10 1/4″$799
Twin Extra Long (XL)38W” x 80L”10 1/4″$849
Full54W” x 75L”10 1/4″$949
Queen60W” x 80L”10 1/4″$1,099
King76W” x 80L”10 1/4″$1,299
California King72W” x 84L”10 1/4″$1,299

How Is the Mattress Shipped?: The Luxi mattress is compressed, vacuum-sealed, and shipped in a box. Twin, Twin XL, and Full mattress boxes measure 16W” x 44L” x 16H”; Queen, King, and California King mattress boxes measure 19W” x 44L” x 19H”. Luxi recommends unpackaging the mattress within two months of the initial delivery.
Where Do They Ship?: Luxi will ship mattresses to any address in the United States (including Alaska and Hawaii) and Canada.
Delivery Fee: No charge for standard shipping to any address in the U.S. or Canada. An additional charge will be assessed for customers who request expedited shipping.

Delivery Policy: The delivery policy for Luxi mattresses is as follows:

  1. All Luxi deliveries are coordinated through FedEx.
  2. Luxi mattresses require three to five days for assembly, and then an additional one to five business days for standard shipping. Federal holidays may further delay the expected wait time. Expedited shipping is offered for an additional fee.
  3. Customers should ensure their shipping address is correct and up-to-date when placing their order. The address can be adjusted while the mattress is being assembled, but changes may not be made once it has shipped.
  4. Purchasers with specific delivery date and time requests should contact Luxi to make these arrangements.
  5. Customers in the U.S. do not need to be at home to receive their mattress, but deliveries to Canada will require a customer signature.
  6. Luxi will not ship mattresses to P.O. boxes.

Old Mattress Removal: According to the Luxi website, the company works with a ‘partner’ that can help customers dispose of their old, unwanted mattress. An extra charge will be applied. Customers should contact Luxi for more information about this service.
Availability: Luxi mattresses are exclusively available on the Luxi website. They are not sold on Amazon.com or through other retailers, and the company does not operate any brick-and-mortar showrooms.

 

Luxi Product Specifications and Firmness

Luxi mattresses have a customizable design that allows users to unzip the cover and change the top-to-bottom order of the latex, memory foam, SBT memory foam, and base polyfoam layers. The firmness rating of the mattress will change depending on how the layers are stacked. Additionally, the layers are split in larger mattress sizes; this allows couples to adjust the firmness to different levels on each side of the mattress.

A layer-by-layer breakdown of the three available firmness levels — Soft, Medium, and Firm — is included in the table below.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Luxi Mattress3.5 (Soft)10 1/4″3 1/2″ 2 PCF Polyfoam3.5″ 4 PCF SBT Memory Foam
1″ 4 PCF Memory Foam
1.5″ 4 PCF Dunlop Latex
1/2″ Polyfoam
1/4″ Quilted Cover Made of Polyester, Viscose, and Elastane
5.5 (Medium)10 1/4″3 1/2″ 2 PCF Polyfoam1.5″ 4 PCF Dunlop Latex
1″ 4 PCF Memory Foam
3.5″ 4 PCF SBT Memory Foam
1/2″ Polyfoam
1/4″ Quilted Cover Made of Polyester, Viscose, and Elastane
7.5 (Firm)10 1/4″1.5″ 4 PCF Dunlop Latex3 1/2″ 2 PCF Polyfoam
3.5″ 4 PCF SBT Memory Foam
1″ 4 PCF Memory Foam
1/2″ Polyfoam
1/4″ Quilted Cover Made of Polyester, Viscose, and Elastane

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Luxi offers a 1,000-night sleep trial for all mattresses.

  1. The required break-in period is 30 nights. Purchasers must test out the bed for the entire break-in period before they will be eligible for a full product refund.
  2. Luxi will coordinate pickups for all customers who wish to return their mattress and cover all costs associated with retrieving and transporting the item.
  3. Luxi specifies on their website that returns will not be granted if the mattress fails to ‘provide medical benefits for medical patients’. Per Luxi: ‘LUXI is not a medical device nor do we make any claims that it will produce any specific medical result’.
  4. To initiate a return, contact Luxi using the company’s toll-free phone number.

 Warranty: Luxi offers a 10-year limited warranty against product defects in all mattresses.

  1. Luxi will, at their sole discretion, repair or replace all mattresses that are deemed defective. Warranty coverage will begin on the date of original purchase.
  2. Customers will be responsible for all shipping and transportation costs associated with having a mattress repaired or replaced. If a mattress is deemed defective, then Luxi will refund the customer $100 for the shipping and transportation charges.
  3. Luxi will repair or replace a mattress within 90 business days of receiving the item.
  4. Replaced or repaired mattresses will be included in the same warranty coverage as the original model; replacing or upgrading will not extend the warranty, nor will it result in the creation of a new warranty period. However, upgrading a mattress will result in a new 10-year warranty period that begins on the date when the upgrade is purchased.
  5. Owners who choose an upgrade for their mattress replacement will have the price difference between the two deducted from their overall product refund.
  6. The Luxi warranty will cover the following product defects:
    • Visible indentations in any of the sleep surfaces that measure 1 1/2″ or deeper and do not result from use of an improper foundation.
    • Physical flaws in the mattress that cause the surface to split or crack despite proper use and support.
  7. The Luxi warranty will not cover the following:
    • A ‘normal increase in softness’ of the mattress layers that does not reduce its conforming or pressure-relieving capabilities, or indentations that do not measure 1 1/2″ or deeper. These are considered standard wear and tear.
    • Burns, cuts, tears, stains, and other types of damage that result from misuse or improper foundational support.
  8. Warranty coverage is exclusively offered to the original owner that has purchased his or her mattress directly from Luxi. The warranty will not be extended to anyone who buys or acquires the mattress from the original owner or another mattress seller.
 

Luxi Mattress Sleep Ratings

CategoryCriteriaLuxi RatingWhat Luxi Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Luxi mattress.69%Luxi has earned a below-average customer satisfaction rating compared to both memory foam and latex mattresses.
Durability The average mattress will perform for seven years, but the mattress type and materials used may reduce or extend the lifespan. GoodThe foam and latex components of luxi mattresses are medium- or high-density, which can increase mattress durability, but the company has not been in business long enough to calculate an expected lifespan
Motion IsolationMattresses with memory foam or latex comfort layers tend to isolate motion and curb nighttime disruptions to a greater extent than innersprings and hybrids.GoodLuxi mattresses on the Soft and Medium firmness setting will minimize and isolate motion to some extent, but the Firm setting with polyfoam on top will produce more motion according to owner experiences. 
Sex Mattresses with responsive surfaces, such as innersprings, are considered better for sex; those with foam- or latex-based surfaces may create a feeling of ‘fighting with the mattress’ during sex.FairNone of the Luxi mattress components are particularly responsive, and owners claim that the mattresses are not as conducive for sex as a result.
ConformingMemory foam and latex mattresses are designed to conform to sleeper’s figures, align the spine, and relieve pressure points. Innersprings, on the other hand, offer little to no conforming.Very GoodThe latex and memory foam layers in a Luxi mattress are designed to conform and relieve pressure. Customizable firmness settings allow different sleepers to find their preferred conforming level.
Temperature NeutralityMemory foam and latex retain body heat and ‘sleep hot’ as a result, while innersprings tend to sleep much cooler.FairThe Luxi mattress sleeps relatively hot, though owners claim that the Medium firmness setting (with latex on top) sleeps somewhat cooler than the other two settings.
Off-gassingSome mattresses produce unpleasant off-gassing odors when they are unpackaged, but these smells will usually dissipate within one or two days.FairLuxi mattresses produce a fair amount of off-gassing odor when they are initially unpackaged, but these smells will clear out within one or two days.
Edge SupportMattresses with coil-based support systems offer stronger edge reinforcement, which can reduce premature sinking where people tend to sit, but memory foam and latex mattresses generally lack edge support.PoorOwners claim that Luxi mattresses offer little to no edge support, which is typical of mattresses that exclusively contain foam and latex layers.
NoiseFoam- and latex-based mattresses produce little to no noise compared to innersprings and hybrids, which may squeak due to their metallic components.ExcellentAccording to owners, the Luxi mattress is virtually silent on all three firmness settings.
Ease of Moving and RotatingAll mattresses are heavy, but some are much heavier than others — and this can can cause difficulty when it comes to moving the mattress and rotating or flipping it as recommended.GoodThe Luxi mattress is heavier than the average memory foam model but significantly lighter than the average latex mattress.
 

Luxi Customer Satisfaction Rating Comparison

Luxi Weight Comparison

What Type of Sleeper Is Best Suited for a Luxi Mattress?

Based on our customer feedback, Luxi mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideVery GoodVery GoodVery Good
BackGoodGoodGood
StomachGoodFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Luxi Company Information

Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Luxi, irrespective of whether or not they liked their mattress.
BBB rating: Luxi has not received a grade from the Better Business Bureau.
Company History: Luxi was founded in 2015.
Physical Stores: Luxi does not operate any brick-and-mortar showrooms.
Phone Number: 888-813-2944
Contact Email: Online form
Company Website: https://luxisleep.com/
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Complaints

General customer complaints about Luxi mattresses include:

  • Performance issues such as poor edge support and relatively high heat retention in the sleep surface.
  • The mandatory 30-day break-in period that must elapse before customers will be eligible to return their mattress for a full refund.
  • Unknown mattress lifespan due to limited company history.
  • Website issues regarding access to company overview information and warranty coverage details.
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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