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Helix Mattress Review

Written by Tuck Staff

Helix Mattress Review

The Bottom Line.

  • Helix offers six standard hybrid mattresses made with premium comfort foam and supportive pocketed coils.
  • Take Helix’s online sleep quiz to determine which bed is best for you.
  • Helix mattresses offer exceptional temperature neutrality thanks to low-density foam layers and strong airflow through their coil systems.

Helix Mattress Overview

Helix Mattress Overview

Helix Sleep, or Helix, is a U.S.-based mattress and bedding accessory brand. The company is best known for its large selection of hybrid mattresses. Customers are invited to take a sleep quiz on the Helix website to determine the most suitable model for their body type and preferred sleep position.

This review will focus on the six standard hybrid mattresses from Helix. Each model is specifically designed for certain sleepers based on their firmness preferences, body type, and normal sleep position:

The Sunset, Midnight, and Twilight are constructed with memory foam comfort layers, polyfoam transitional layers, and pocketed coil support cores. Each model measures 10 inches thick, and has a different feel according to the 1-10 firmness scale. The Sunset is 3.5, or soft; the Midnight is 5.5, or medium; and the Twilight is 7, or firm.

The Moonlight, Dusk, and Dawn feature comfort layers made of Helix Dynamic Foam, a proprietary polyfoam material. They also feature polyfoam transitional layers and pocketed coil support cores, and measure 10 inches thick. For firmness ratings, the Moonlight is soft (3.5); the Dusk is medium (5.5); and the Dawn is firm (7).

Keep reading to learn about these Helix mattress models and how they differ from one another in terms of construction, feel, and performance. This review also includes in-depth comparisons with other leading hybrid mattresses and an overview of Helix’s shipping, return, and warranty policies.

Please note: Each of the six mattresses listed above is also available as a Helix LUXE hybrid. LUXE models are taller than the brand’s standard models, include more material components, and have higher price-points. To learn about these mattresses, check out our Helix LUXE Mattress Review.

Table of Contents

Full Video Review

Ratings Summary

Construction & Feel

Ratings Breakdown

Pricing & Discounts

Mattress Comparisons

 

Meet Our Testing Team
Brad
Brad
Charles
Charles
Neil
Neil
Rachel
Rachel
  • Customers who are unsure which firmness is best for them. Helix’s interactive online quiz helps customers narrow down the right mattress model based on their body type, preferred sleep position, and other individual factors.
  • Hot sleepers. Helix mattresses sleep exceptionally cool thanks to strong airflow through their coil layers.
  • Value seekers. Compared to other mattresses, Helix models have very low price-points.

Not Recommended for...

  • Sleepers who prefer a traditional memory foam feel. Helix mattresses with memory foam comfort layers offer closer body-conforming than those with polyfoam layers, but all of these models are also fairly responsive, creating a combined feeling of sleeping “on” and sleeping “in” the mattress. Those who enjoy the deep, pressure-relieving cradle of memory foam mattresses may not feel comfortable on Helix models.

Video Review

Our testing team evaluated the Helix Midnight mattress for motion isolation, edge support, and other performance factors. To see out their findings, check out the video below.

Ratings Summary

Our testing team conducted an extensive evaluation of each standard Helix mattress. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Criteria
Rating

Mattress Performance Ratings

Criteria
Rating

Mattress Performance Ratings

Criteria
Rating

Mattress Performance Ratings

Criteria
Rating

Mattress Performance Ratings

Criteria
Rating

Mattress Performance Ratings

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex

As you can see, each Helix model has earned different performance ratings based on factors such as construction and firmness. Shared strengths of all six mattresses include motion isolation, responsiveness for sex, and edge support. For a detailed look at each performance rating, check out our full breakdown below.

Sleep Position Ratings

As part of our ratings process, we evaluated the six standard Helix mattresses across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach, and combination sleepers.

Helix Mattress Awards

Based on positive ratings from verified mattress owners and our own testing teams, Helix models have earned the following awards in our Mattress Guides.

How Are Helix Mattresses Constructed?

Cover

Each standard Helix mattress features a dual-layer cover made from polyester. The material has a very soft and stretchy feel. Helix covers are non-removable. The company recommends spot-cleaning the cover fabric if stains occur.

Comfort Layers

Comfort layer materials for Helix mattresses vary by model.

The Sunset, Midnight, and Twilight mattresses are constructed with 2-inch comfort layers of 2.5 PCF gel-infused memory foam. This low-density material absorbs a minimal amount of body heat compared to medium- or high-density foam, allowing the surface to maintain a comfortable temperature for sleepers.

The Moonlight, Dusk, and Dawn mattresses feature 1-inch comfort layers of Helix Dynamic Foam, a proprietary 2.5 PCF polyfoam material. This material is more responsive than the memory foam found in the other three standard Helix models, and does not conform as closely.

Transitional Layer

Each Helix mattress has a transitional layer of Helix Dynamic Foam located beneath the comfort layer. This component acts as a buffer by preventing sleepers from sinking through the comfort foam and coming into contact with the denser support coils. The Sunset, Midnight, and Twilight models have 1-inch transitional layers, and the Moonlight, Dusk, and Dawn models have 2-inch transitional layers.

Support Layers

The support cores of all six Helix mattresses consist of 8-inch pocketed coils over a 1-inch layer of 1.8 PCF high-density base foam. These materials stabilize the entire mattress to help maintain an even plane for sleepers, minimize sagging, and reinforce the edges against deep sinkage. The coils also promote steady airflow to help the mattress maintain a cool, comfortable temperature.

Mattress Height

Each Helix mattress measures 12 inches thick, making them high-profile models. This above-average height allows ample space for comfort and transitional materials without sacrificing coil strength. As a result, the mattresses conform to the sleeper’s body to alleviate pressure while remaining supportive and responsive.

Helix Model Firmness Level Thickness Support Core Components Comfort Layer Components Cover Components
Sunset Soft (3.5) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Gel-infused Memory Foam
1″ Helix Dynamic Foam
100% Polyester
Dual-layer, non-removable cover
Moonlight Soft (3.5) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Helix Dynamic Foam Polyfoam
1″ HD Polyfoam
100% Polyester
Dual-layer, non-removable cover
Midnight Medium (5.5) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Gel-infused Memory Foam
1″ Helix Dynamic Foam
100% Polyester
Dual-layer, non-removable cover
Dusk Medium (5.5) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Helix Dynamic Foam Polyfoam
1″ HD Polyfoam
100% Polyester
Dual-layer, non-removable cover
Twilight Firm (7) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Gel-infused Memory Foam
1″ Helix Dynamic Foam
100% Polyester
Dual-layer, non-removable cover
Dawn Firm (7) 12″ 8″ Pocketed Coils
1″ 1.8 PCF HD Base Polyfoam
2″ 2.5 PCF Helix Dynamic Foam Polyfoam
1″ HD Polyfoam
100% Polyester
Dual-layer, non-removable cover

What Are the Firmness and Feel Like?

The Sunset, Midnight, and Twilight mattresses feature comfort layers made of memory foam, a material that contours evenly to the body in order to alleviate pressure points and improve spinal alignment for side sleepers. The Sunset is soft (3.5) and conforms closest to the sleeper’s body, making it ideal for lighter individuals, while the Twilight is firm (7), resulting in minimal conforming and more support for heavier people. The Midnight has a medium (5.5) feel, and is a mid-level option for sleepers who prefer a balance of body-contouring and even support.

The Moonlight, Dusk, and Dawn mattresses are constructed with Helix Dynamic Foam comfort layers. This material does not conform as closely as memory foam, and has a more responsive feel. The Moonlight has a soft (3.5) feel, meaning it is best suited to sleepers weighing less than 130 pounds. The Dusk, which is medium (5.5), and the Dawn, which is firm (7), provide more support for those who weigh 130 pounds or more.

All six Helix mattresses feel fairly springy thanks to their 8-inch pocketed coils. Combined with the foam comfort layers, the coils create a combined feeling of sleeping “on” and sleeping “in” the mattress. That said, the Moonlight, Dusk, and Dawn are slightly more responsive than the other three models due to their polyfoam comfort layers.

Ratings Breakdown

Performance Ratings

Next, let’s take a closer look at our performance ratings for the six standard Helix hybrids. Each rating is based on findings from our internal and external testing teams, along with verified experiences from Helix owners.

Durability

Since Helix’s new line of mattresses was first unveiled in 2018, we have not had enough time to test these models against the average mattress lifespan of six to eight years. Our durability rating for Helix is based on quality of materials and construction, owner experiences, and Helix’s overall reputation.

We estimate Helix mattresses will perform for about six to six and a half years before a replacement is needed. This expected lifespan is on par with the average hybrid model. Each mattress has a thick support system to minimize deep sagging in the sleep surface and protect the perimeter from significant sinkage.

However, owners may notice a loss of shape in the comfort layer as the foams begin to deteriorate. Low-density foams are more susceptible to deep body impressions forming in the sleep surface than foams with higher densities. Over time, these impressions can affect how supportive the mattress feels. Softer models tend to deteriorate more quickly, and polyfoam is less durable than memory foam, so we predict the Moonlight will have the shortest lifespan.

Owners can preserve their bed’s sleep surface and protect against deep body impressions by rotating the mattress head-to-foot every three to six months.

Motion Isolation

To evaluate Helix mattresses for motion isolation, we asked two sleep testers to lie side-by-side on each model. One tester moved around while the other felt for motion transferring across the surface.

During these tests, the Sunset demonstrated the best motion isolation. This can be attributed to the model’s comfort layer of soft memory foam, which absorbs motion and minimizes transfer better than its counterparts with firmer memory foam or polyfoam comfort layers. The other five Helix models isolated motion fairly well, and were on par with the average hybrid mattress for this performance category.

Off-Gassing

When unboxing the Helix mattresses, our testers noticed some initial off-gassing odor. However, these smells had mostly dissipated when they re-evaluated the mattresses a few days later.

Hybrid and innerspring mattresses have fairly low odor potential. This is largely due to strong air circulation through their coil layers. All-foam mattresses are more associated with stronger, more persistent off-gassing smells because their base layers tend to trap odor.

Pressure Relief

To evaluate each Helix mattress for pressure relief, we asked our testers to lie down on sensory pads that monitor pressure build-up in the shoulders, hips, and other areas of the body. The testers also switched sleep positions to see if pressure increased or decreased while lying on their sides, back, or stomach.

Our testers noted the best pressure relief from the Sunset due to its soft memory foam. The comfort layer conforms very closely to alleviate pressure in the sleeper’s most sensitive areas. Alternatively, the testers experienced the least pressure relief while lying on the Twilight, which has a firm memory foam comfort layer.

The four other models were on par with the average hybrid in terms of pressure relief. These mattresses conform somewhat closely, but do not provide the deep, pressure-relieving body cradle of all-foam models with memory foam comfort layers.

Temperature Neutrality

During our tests, all six Helix mattresses exhibited very good temperature neutrality. The coil layers promote steady airflow to keep the mattresses at a comfortable temperature. They also feature comfort layers with lower-density foams, which absorb less body heat and sleep cooler than foams with higher densities.

Edge Support

To evaluate all six Helix mattresses for edge support, our testers sat along the perimeter as an owner might do when getting in and out of bed. They also took turns lying near the edges to check for feelings of “roll-off,” which can occur when beds lack strong reinforcement.

Our testers noticed more sinkage with the Sunset and Midnight models, and also felt less secure when lying near the edges of these models – particularly when changing positions. This is likely due to the softer foam layers used in these models.

Comparatively, the other four Helix mattresses demonstrated very strong edge support due to their firmer memory foam or responsive Helix Dynamic Foam layers. None of our testers – even those in the heavyweight group – noticed significant sinkage along the perimeter, and they all felt very stable lying near the edges.

Noise

Our testers did not notice much noise when evaluating these Helix models. This is typical for hybrid models because pocketed coils tend to be quieter than the coils used in innersprings. The coils in Helix mattresses may become louder over time, but we don’t expect owners to experience major noise-related issues with any of these models.

Sex

Most Helix mattresses conform to the sleeper’s body while remaining fairly responsive. For many couples, these qualities represent the ideal mattress for sex. Their surfaces are springy, allowing couples to utilize the entire mattress and change positions easily, but the comfort foam contours closely enough to provide decent traction.

The Sunset is a notable exception because its soft memory foam conforms very closely. This ensures very good traction, but also hinders movement for couples.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, we evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

As with other weight groups, our testers weighing less than 130 pounds felt very comfortable on some of the Helix mattresses, and less so on other models. For lightweight side sleepers, the Moonlight and Sunset provided ample cushioning for the shoulders and hips, which helped align the spine and reduce pressure throughout the body. In contrast, they reported the least pressure relief from the two firmest models, the Twilight and Dawn.

Back sleepers also experienced less pressure relief on the Twilight and Dawn. The other four models offer a better balance of body-conforming and support for lightweight individuals in this position, resulting in less pressure. Stomach sleepers in this weight group found the Dusk provided the strongest support. Other Helix models either didn’t conform closely enough or sagged a bit beneath their midsections.

Average Weight Sleepers – 130 to 230 lbs.

Our average weight side sleepers gave favorable ratings to all six Helix mattresses, though they found the Midnight, Moonlight, and Dusk most comfortable. These models offer more cushioning for the shoulders and hips thanks to their comfort materials, which range from soft to firm. Back sleepers weighing 130 to 230 pounds also found the Helix mattresses comfortable, though they felt the Sunset and Moonlight were a bit too soft and prone to sagging compared to the firmer models.

Stomach sleepers in the average weight group found the Twilight the most supportive. The Sunset, on the other hand, caused their bodies to sag around the midsection. Our stomach sleepers gave good overall ratings to the other four Helix mattresses, noting an adequate combination of pressure relief and support.

Heavyweight Sleepers – More than 230 lbs.

Our testers in the heavyweight group noted major distinctions between the six Helix mattresses, and their ratings reflect these differences. Side sleepers weighing more than 230 pounds found the firmer Twilight and Dawn models most comfortable. The comfort layers cushioned the shoulders and hips very well, but the mattress did not sink excessively or lose support. They also noted that Helix’s softest models, the Sunset and Moonlight, offered only fair support and sagged a bit as a result.

Back sleepers in this weight group also preferred the Twilight and Dawn. These were the only two models that alleviated pressure without sagging too much. Stomach sleepers also felt very well supported on the Twilight, but slightly less so on the Dawn. They found the other four models lacking in support by comparison.

Pricing and Discounts

  • Twin $699
  • Twin XL $799
  • Full $949
  • Queen $1,099
  • King $1,449
  • Cal King $1,449

Helix Coupons and Promos

Save $100 and get 2 free Helix Dream Pillows when you spend $600 or more.

Our readers get the best price.

How Do Helix Mattresses Compare to Other Beds?


We encourage all mattress shoppers to compare different brands and models in order to find the most suitable bed. In this next section, we’ll see how the standard hybrids from Helix measure up to their Helix LUXE counterparts, as well as some similarly constructed models from other brands.

Helix vs. Helix LUXE

Like standard Helix models, Helix LUXE hybrids are available in six different designs geared toward specific sleeper body types and positions. Additionally, LUXE hybrids share the same names and corresponding firmness levels as their standard counterparts.

However, there are several distinctions. LUXE hybrids feature pillow-top covers, giving their surfaces a plusher feel compared to the standard models. The pocketed coils for LUXE hybrids are also zoned for enhanced support, with thicker coils supporting the back and hips while thinner coils cradle lighter areas of the sleeper’s body. Additionally, these mattresses have covers made of Tencel lyocell, an exceptionally breathable material that provides extra surface cooling – though all standard and LUXE hybrids offer very good temperature neutrality.

Helix LUXE hybrids reflect these differences in their higher price-points. Customers who prefer the added comfort of a pillow-top cover and zoned coil system should consider a LUXE mattress, but those seeking a low-cost option may opt for a standard Helix mattress instead.

Read our full Helix LUXE Mattress Review.

Helix vs. Allswell Luxe Hybrid

The Allswell Luxe Hybrid is constructed with a copper-infused memory foam comfort layer and a pocketed coil support core. The mattress has a medium-firm (6.5) feel. Like Helix mattresses, the Allswell Luxe Hybrid measures 12 inches thick.

Product versatility is a key strength of Helix. Due to its singular composition and firmness level, the Allswell Luxe Hybrid is much more limiting for customers with differing preferences.

However, this model also has certain advantages. Its pocketed coils are zoned with thinner lower-gauge coils to support the sleeper’s body while thicker low-gauge coils reinforce the perimeter against sinkage, resulting in stronger edge support. The Allswell Luxe Hybrid is also quite springy, giving it better responsiveness for sex than any of the Helix models.

Helix models are slightly more expensive than the Allswell Luxe Hybrid, but all of these mattresses have below-average price-points compared to other hybrids. Those seeking a medium-firm mattress with exceptional edge support will likely be satisfied with the Allswell Luxe Hybrid, but the Helix line is better suited to those who prefer more firmness and construction options.

Read our Allswell Luxe Hybrid Mattress Review.

Helix vs. Brooklyn Bedding Signature

The Brooklyn Bedding Signature is a hybrid mattress built with 4 inches of polyfoam over pocketed coils and a high-density foam base. These components create a balanced feeling of sleeping “on” and sleeping “in” the mattress, making them comparable to Helix mattresses – particularly the models with polyfoam comfort layers.

The Brooklyn Bedding Signature is available in soft (3.5), medium (5.5), and firm (7.5) designs. This selection should accommodate most sleepers regardless of body type or preferred position. People who prefer memory foam comfort layers have more options with Helix, but pressure relief and motion isolation for the Signature are both above-average. The Brooklyn Bedding Signature and the six Helix mattresses have earned similar ratings in other performance categories, including temperature neutrality, edge support, and responsiveness for sex.

Standard Helix mattresses have lower price-points, but the Brooklyn Bedding Signature is still considered a high-value pick for a hybrid model. Sleepers who prefer polyfoam comfort layers may find the Brooklyn Bedding Signature more suitable, especially due to its high pressure relief and motion isolation ratings, but those who would rather sleep on memory foam should choose one of the Helix models instead.

Read our full Brooklyn Bedding Signature Mattress Review.

Helix vs. Casper Hybrid

The Casper Hybrid features comfort layers of polyfoam and memory foam, along with 6-inch pocketed coils. The mattress has a medium (5.5) feel. Due to its composition and firmness, the bed is very similar to the Helix Midnight, but the latter model has thicker coils and provides much better edge support as a result.

The Casper Hybrid has distinct strengths, as well. Its thicker foam layers ensure better pressure relief than most competing hybrids, including all Helix models, as well as very good motion isolation. One shared strength between the Casper Hybrid and Helix models is consistent temperature neutrality, which can be attributed to steady airflow through their respective coil layers.

The Casper Hybrid is more expensive than any of the standard Helix models, but still fairly inexpensive for a hybrid. Sleepers who appreciate stronger edge support, as well as those who prefer soft or firm mattresses, may want to consider a Helix model, but the Casper Hybrid is a great option for those who want better-than-average pressure relief and motion isolation from their hybrid.

Read our full Casper Hybrid Mattress Review.

Helix vs. DreamCloud

The DreamCloud is a hybrid model constructed with a plush Euro-top cover containing polyfoam, and memory foam comfort layers. The mattress also includes 8-inch pocketed coils and a thick base foam layer. In terms of its feel, the DreamCloud is considered medium-firm (6.5).

The DreamCloud and Helix mattresses have earned comparable ratings in most performance categories. Shared strengths include strong edge support, great responsiveness for sex, and consistent temperature neutrality thanks to steady airflow in their coil systems. These models also conform a bit to sleepers while remaining responsive, creating a combined feeling of sleeping “on” and sleeping “in” the mattress, but the DreamCloud – like most standard Helix models – provides minimal pressure relief and motion isolation.

The DreamCloud is the more expensive model, but given its high-quality materials the mattress is considered a great value for shoppers. Those who prefer a medium-firm feel with moderate conforming and great support may find the DreamCloud comfortable, but Helix mattresses are better suited to people who would rather sleep on a soft, medium, or firm mattress.

Read our full DreamCloud Mattress Review.

Helix vs. Saatva

The Saatva is a luxury innerspring constructed with polyfoam, memory foam, and pocketed minicoils over a support core of steel bonnell coils. This coil-on-coil design provides exceptional responsiveness and creates a feeling of sleeping “on” – as opposed to “in” – the mattress, which contrasts with the more balanced feel of standard Helix mattresses.

The Saatva is available in medium-soft (4), medium-firm (6), and firm designs (7.5), as well as 11.5-inch or 14.-inch profiles. This versatile selection slightly differs from Helix’s six model options, and caters to different body types and firmness preferences. For other performance categories, Helix and Saatva are very similar. These models offer strong edge support, very good temperature neutrality, and great responsiveness for sex.

The Saatva is more expensive, but all customers in the contiguous U.S. qualify for free White Glove delivery that includes in-home assembly and old mattress removal. This may incentivise those who would rather not setup the mattress themselves. However, customers should consider their specific firmness and thickness preferences before choosing between either brand. To learn more about how these two brands comapare, check out our full Saatva vs. Helix Mattress Comparison.

Read our full Saatva Mattress Review

Helix FAQ

  • Sleep Trial 100 nights

  • Shipping Free to all 50 states

  • Warranty 10 years, non-prorated

  • Made In USA

  • Where Can I Buy Helix Mattresses?

    All six standard Helix models are available for purchase on the Helix website, but none of them are sold on Amazon.com at this time.

  • Where Do They Ship?

    Helix Sleep ships mattresses anywhere in the United States and Canada.

  • White Glove Delivery?

    Helix Sleep does not offer White Glove delivery at this time.

  • Old Mattress Removal?

    Although Helix does not offer White Glove delivery, customers may request old mattress removal for an added fee of $150. This service is only offered in certain locations. Customers can plug in their zip code to see if old mattress removal is available in their area.

  • Full Delivery Policy

    The delivery policy for Helix is as follows:

    1. Shipping is free for customers in all 50 states. Those in Canada must pay a fee of $250 per delivery, plus a customs tax.
    2. Helix Sleep ships all mattresses using UPS Ground; most customers receive their delivery within six to 10 business days of placing their original order.
    3. Customers who need to change the shipping address of their delivery should immediately contact Helix via phone or email. If the mattress has already shipped, then address changes must be coordinated through UPS.
    4. A signature will not be required to receive the package, so customers will not need to be at home during their delivery. However, delivery personnel reserve the right to hold on to the package if they are ‘not confident’ the mattress will remain secure on the customer’s doorstep.
    5. Helix Sleep does not offer specific delivery dates for customers. However, they may be able to request certain days and times by signing up for UPS MyChoice, which is free of charge. This service allows customers to customize their delivery time within a four-hour window; for an additional fee, customers can schedule a two-hour delivery window.
    6. UPS Ground does not offer standard package delivery on the weekends or federal holidays; weekend deliveries are available through UPS MyChoice.
    7. Customers can check the status of their order using a tracking number on the Helix Sleep website. Those who have not received a tracking number after their delivery should contact Helix Sleep via email.
  • Trial Period and Warranty Details

    Trial Period and Guarantee: Helix Sleep offers a 100-night sleep trial for all mattress owners.

    1. This sleep trial includes a 30-night break-in period. Customers may not return their mattress until at least 30 nights have elapsed.
    2. Customers who are not satisfied with their mattress after sleeping on it can request a new comfort layer from Helix Sleep at no extra cost. The topper will make the mattress softer or firmer (depending on the request).
    3. Helix offers exchanges for mattress sizes, but not firmness settings.
    4. Once a refund has been issued to a customer, it will take roughly five to seven business days before the money shows up in their account statement.
    5. All returned mattresses are recycled or donated to charity.

    Warranty: Helix offers a 10-year warranty for all standard hybrids.

    1. The warranty is completely non-prorated.
    2. Helix will, at their sole discretion, repair or replace all mattresses with defects for as long as the warranty is valid.
    3. Warranty coverage is contingent on proper foundational support. Helix mattresses are designed for use on ‘a firm, solid-surface, on a bed base that is structurally capable’ of supporting both the mattress and the sleeper(s). Failure to utilize a proper foundation may result in denied warranty claims and/or a voided warranty.
    4. The warranty covers sagging and indentations in the sleep surface measuring 1 inch or deeper. Other covered defects include physical defects that cause materials to split or crack, and manufacturing flaws associated with the cover.
    5. The warranty does not cover sagging indentations measuring less than 1 inch. It also will not cover issues that arise due to changes in the owner’s mattress preferences, or physical damage such as burns, cuts, and stains.
    6. Customers who wish to return a defective mattress must ship the item to Helix at their own expense and include a copy of the original proof of purchase. If the mattress is deemed defective, Helix will reimburse the owner for up to $100 of these shipping charges.
    7. Repaired or replaced mattresses fall under the same warranty coverage as the original model. If a mattress is deemed defective, owners may also upgrade to a different model. Upgrade mattresses are subject to a new 10-year warranty.
    8. Warranty coverage is non-transferable, and is exclusively offered to the original purchaser. Anyone who acquires or buys a Helix mattress from the purchaser or a third-party mattress retailer will not be eligible for warranty protection.

Company Information

  • Customer Service

    7 out of 10 owner experiences show customers have had a positive experience with Helix Sleep, irrespective of whether or not they liked their mattress.

  • Company History

    Helix Sleep began selling mattresses in 2015. The current line was introduced in 2018.

  • BBB Rating

    Helix currently holds an ‘A+’ rating with the Better Business Bureau.

  • Physical Stores

    Helix operates one brick-and-mortar showroom in New York City’s Flatiron District. Visitors must make an appointment to visit this location. Helix mattresses are also sold in 17 different partner showrooms across the country.

  • Contact Helix

    [email protected] | 1-888-330-0781 | HelixSleep.com

  • Find Helix on Social

    Facebook  |  Instagram  |  Twitter

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