Return Policy and Warranty Considerations
In addition to the other cons listed above, return policies and warranty coverage are two common complaints among adjustable bed owners.
Most mattresses sold today offer a ‘sleep trial,’ which allows purchasers to test out the bed for a certain length of time (typically 90 to 365 nights), and then return the mattress for a refund or exchange it if they are not satisfied with how it feels or performs.
Adjustable base brands, on the other hand, do not typically offer sleep trials, and many also prohibit returns. Some allow buyers to exchange the base for a different model, but this often results in expensive shipping and handling fees, as well as possible upgrade charges. If returns are allowed, the buyers should still expect to pay a restocking fee. This alone can cost hundreds of dollars.
The warranty of an adjustable bed may span anywhere from three to 40 years in length. Longer warranties seemingly provide a better financial cushion for owners, but many owners are misled by coverage terms like ‘nonprorated’ and ‘prorated.’
Nonprorated warranty coverage means that the bed manufacturer will repair or replace a defective base at no cost to the owner, apart from shipping and handling fees in some cases. Prorated coverage, on the other hand, means that the owner must pay a certain percentage of the original base cost in order to repair or replace the product when a defect arises. Prorated charges often increase with each year of ownership. In some cases, a 20-year warranty may only feature one to two years of nonprorated coverage.
For example: let’s say an adjustable base that costs $2,000 comes with a 20-year warranty. The first three years are nonprorated. Beginning in year four, the owner is required to pay 20% of the original price ($400) in order to have it repaired or replaced. This prorated charge will increase by increments of 5% for each passing year. In year five, the owner will pay $500; in year six, they will pay $600; and so on. By year 15, the owner will be required to spend 75% of the original price to repair or replace their defective base.
These charges can add up to a significant financial investment for owners. Bottom line: adjustable bed shoppers should make sure their selected brand and model have return policies and warranty coverage plans that are acceptable to them before finalizing their purchase.
Now that you’re ready to browse and compare different adjustable bed brands and models, here is a final checklist of factors and features to consider:
- How much does the base weigh?
- How much sleeper weight can the base support?
- Does the base offer dual customization for couples?
- Is the base available in a size that corresponds to your current mattress?
- Is the base compatible with your current mattress, or will you need to purchase a new mattress?
- Is the remote control wired or wireless?
- How many degrees will the bed incline at the upper and lower body?
- What is the base height (including legs)?
- Can the leg height be adjusted, or are the legs fixed?
- Can leg extensions be purchased?
- Is the base sold with or compatible with headboard brackets?
- Does the base use retention bars or internal retention hooks to keep the mattress in place?
- Zero-gravity presets that elevate the legs higher than the head?
- Anti-snore presets that elevate the head?
- Re-adjustment presets that return the base to a flat surface after a certain amount of time has elapsed
- One or more memory position presets?
- Wall-hugging technology that eases the transition in and out of bed?
- Built-in massage capabilities using wave sensations?
- Silent alarms for gentle wake-up?
- Lighting beneath the bed?
- A wireless app that can be used to adjust the settings, in addition to remote controls?
Other Buying Considerations
- How much does the base cost?
- Is the base available through more than one manufacturer or retailer — and if so, do the prices vary by vendor?
- Is owner assembly required, or is White Glove delivery with in-home professional assembly available?
- Does the manufacturer or retailer offer a sleep trial?
- Will the seller accept returns?
- What is the warranty length?
- How much of the warranty is nonprorated/prorated?