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Purple Mattress Review

Written by Tuck Staff

Purple Mattress Review

The Bottom Line.

  • The Purple Mattress features the Purple Grid comfort layer, a proprietary material that conforms to the body and sleeps very cool.
  • Low price-points make the mattress a high-value pick.
  • The Purple is a great choice for couples because it isolates motion transfer very well and does not produce any noise.

Purple Mattress Overview

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Purple Mattress Overview

Purple is a mattress and bedding product brand that first launched in 2015. The company currently offers three individual mattress models. This review will focus on the flagship Purple Mattress, also known as the Original Purple.

The Purple Mattress was the first model constructed with the Purple Grid comfort layer, which consists of hyperelastic polymers molded into a grid pattern. This proprietary material conforms to the body like memory foam, but it feels more responsive and absorbs less body heat.

Other components of the mattress include transitional and support layers of high-density polyfoam, and a cover made from a polyester-viscose blend. The Purple measures 9.5 inches thick and is considered medium-firm, or a 6.5 on the 1-10 firmness scale.

Keep reading to learn all about the Purple Mattress, including materials and construction specs, prices, and performance ratings based on owner experiences and our own in-house testing. This review also looks at comparisons between the Purple Mattress and other leading bed-in-a-box models, along with Purple’s shipping, return, and warranty policies.

Table of Contents

Full Video Review

Ratings Summary

Construction & Feel

Ratings Breakdown

Pricing & Discounts

Mattress Comparisons


Meet Our Testing Team
  • Sleepers who prefer mattresses with a floating feel. The Purple Grid comfort layer found in Purple Mattresses has a resilient, medium-firm feel, making it ideal for people who like sleeping “on” – as opposed to sleeping “in” – their mattress.
  • Lightweight and average weight individuals. The Purple Mattress provides very good support to sleepers who weigh 230 pounds or less, especially side- and back-sleepers.
  • Hot sleepers. The Purple Grid promotes steady airflow to keep the surface temperature-neutral. This allows the mattress to sleep very cool compared to other models with foam base layers.
  • Couples. The Purple Mattress isolates most motion transfer and does not produce any noise, making it a good choice for people who are easily disturbed by their sleep partner’s movements.
  • Value-seekers. The mattress has a very reasonable price-point considering its innovative material construction and solid overall performance.

Not Recommended for...

  • Sleepers who prefer a traditional memory foam feel. The Purple Grid conforms to the sleeper’s body, but the material does not provide the same pressure-relieving cradle as memory foam. Those who prefer sleeping “in” – not “on” – their bed may find the mattress too firm.
  • Heavier individuals. The mattress may not provide adequate support for sleepers weighing more than 230 pounds, resulting in uncomfortable sagging and added pressure.

Video Review

Our testing crew evaluated the Purple Mattress for motion isolation, temperature neutrality, and other performance factors. To see their findings, check out the video below.

Ratings Summary

Our testing team conducted an extensive evaluation of the Purple Mattress. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Motion Isolation
Pressure Relief
Temperature Neutrality
Edge Support
Motion Isolation
Pressure Relief
Temperature Neutrality
Edge Support


Although the Purple mattress features a polymer-based buckling-column gel layer, the company has been in business for a limited amount of time and the overall lifespan of the Purple mattress has not yet been determined.



Although the Purple mattress features a polymer-based buckling-column gel layer, the company has been in business for a limited amount of time and the overall lifespan of the Purple mattress has not yet been determined.


Motion Isolation

According to many owners, the Purple mattress isolates motion to a fair extent and helps cut down on nighttime sleep disruptions.


Motion Isolation

According to many owners, the Purple mattress isolates motion to a fair extent and helps cut down on nighttime sleep disruptions.



Very few Purple mattress owners report strong, persistent off-gassing odor.



Very few Purple mattress owners report strong, persistent off-gassing odor.


Pressure Relief

The Purple mattress conforms somewhat closely, and a large number of owners report improved spinal alignment and targeted pressure relief.


Pressure Relief

The Purple mattress conforms somewhat closely, and a large number of owners report improved spinal alignment and targeted pressure relief.


Temperature Neutrality

The Purple mattress is fairly temperature neutral, and most sleepers remain fairly cool throughout the night.


Temperature Neutrality

The Purple mattress is fairly temperature neutral, and most sleepers remain fairly cool throughout the night.


Edge Support

The Purple mattress offers minimal edge support, and sinkage where people sit is fairly common.


Edge Support

The Purple mattress offers minimal edge support, and sinkage where people sit is fairly common.



The Purple mattress is virtually silent when bearing weight.



The Purple mattress is virtually silent when bearing weight.



The Purple mattress is fairly responsive thanks to its unique comfort layer, and provides better springiness for sex than most competing all-foam beds.



The Purple mattress is fairly responsive thanks to its unique comfort layer, and provides better springiness for sex than most competing all-foam beds.

As you can see, the Purple Mattress earned favorable ratings across the board. For more details about each of these ratings, check out our full breakdownbelow.

Sleep Position Ratings

As part of our ratings process, we evaluated the Purple Mattress across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Purple Mattress Awards

Based on positive ratings from our testing team and verified owners, the Purple Mattress has earned the following awards in our Mattress Guides.

How Is the Purple Mattress Constructed?


The Purple Mattress has a top cover made from a knit blend of 67 percent polyester, 29 percent viscose, and 4 percent Lycra spandex. This material has a very soft and stretchy feel. The cover also features a slip-guard bottom is made of 100 percent polyester. Purple recommends spot-cleaning the cover with mild detergent if spills occur.

Comfort Layer

The Purple Mattress is constructed with the 2-inch Purple Grid comfort layer, a material unique to Purple models. The hyperelastic polymer layer buckles where the sleeper’s body exerts pressure, but the rest of the surface will not compress.

This creates a floating feeling akin to sleeping “on” the mattress, as opposed to beds that form a pressure-relieving cradle around the sleeper’s body. That said, the Purple Mattress conforms to a noticeable extent.

Due to the comfort layer’s open grid design, the Purple Mattress promotes steady airflow to keep the surface very cool. This gives the mattress better temperature neutrality than most competing models made with polyfoam or memory foam comfort layers.

And although the Purple Grid is fairly responsive, the material isolates motion transfer very well. Check out our ‘Temperature Neutrality’ and ‘Motion Isolation’ ratings below for more details.

Transitional Layer

The Purple mattress has a 3.5-inch transitional layer of 1.8 PCF high-density polyfoam. This component acts as a buffer between the Purple Grid and the denser support core, and prevents sleepers from sinking too deeply into the mattress. The bed’s medium-firm feel can be partially attributed to its transitional polyfoam, which is thicker and denser than the transitional layers found in most competing all-foam beds.

Support Layers

Beneath the transitional layer, the Purple Mattress contains 4 inches of 2.0 PCF high-density polyfoam. This denser material stabilizes the entire bed to maintain an even surface for sleepers. Although the layer is fairly short compared to the polyfoam support cores found in other models, the transitional layer is thick enough to help reinforce the mattress.

Mattress Height

Altogether, the Purple Mattress measures 9.5 inches thick. This profile is slightly shorter-than-average. The high-density polyfoam transitional and support layers constitute 7.5 inches of the bed’s height, and the mattress sacrifices a thick comfort system for more overall support and a firmer feel.

Product Name Firmness Options Thickness Support Core Components Comfort Layer Components Cover Components
Purple Mattress Medium-firm (6.5) 9.5″ 4″ 2 PCF HD Polyfoam 2″ Purple Grid Hyperelastic Polymer Material
3.5″ 1.8 PCF HD Polyfoam
67% Polyester
29% Viscose
4% Lycra Spandex

What Are the Firmness and Feel Like?

The Purple Grid’s unique construction gives the mattress a distinct feel compared to other models sold today. The grid conforms to the body where pressure is exerted, and this results in targeted contouring to the shoulders and hips while the rest of the sleeper’s body experiences a floating sensation.

The Purple Mattress offers a medium-firm feel. Sleepers won’t experience the deep pressure-relieving cradle of memory foam, but the Purple Grid conforms to a noticeable extent. Side-sleepers receive adequate cushioning for their bodies to keep their spine aligned, while back-sleepers don’t sink too much thanks to the sturdy transitional layer.

Check out our Sleeper Ratings below to learn how the Purple Mattress performed with sleepers in different weight and position groups.

Ratings Breakdown

Performance Ratings

Next, let’s take a closer look at each performance rating we’ve given the Purple Mattress. These ratings are based on findings from our internal and external testing teams, along reviews from verified mattress owners.


The Purple Mattress has been available to the public for a few years, but we have not had sufficient time to test this model across the average mattress lifespan of six to eight years. Our durability rating for the mattress is based on its materials and quality of construction, owner experiences, and Purple’s overall reputation.

We estimate the Purple Mattress will perform for about seven years before a replacement is needed. This projected lifespan is on par with the average all-foam bed. The Purple Grid is a highly durable material compared to memory foam or polyfoam. However, deterioration in the transitional and support layers may lead to body impressions in the sleep surface and excessive sagging, both of which affect how supportive the mattress feels for sleepers.

Owners can help protect their Purple Mattress from sagging and impressions by rotating the bed head-to-foot every three to six months.

Motion Isolation

To evaluate the Purple Mattress for motion isolation, we asked two testers to lie down on the bed at the same time. One tester moved around while the other felt for movement transferring across the surface. The mattress exhibited very good motion isolation during this test. The surface absorbed most of the movement, and the testers felt very little transfer. These findings were consistent with ratings from our external testers who share their bed with a sleep partner.

The Purple Mattress is on par with all-foam beds in this category. The mattress does not completely eliminate transfer, but the Purple Grid is designed to absorb the sleeper’s body where pressure is exerted while maintaining a flat, uniform surface across the rest of the bed. This allows the mattress to isolate motion very well while also being fairly responsive.


Our testers noticed some initial odor when unboxing the Purple Mattress. When they returned to re-evaluate the mattress a few days later, they found the off-gassing smells had completely dissipated. This is due in part to the comfort layer’s open-grid design, which does not trap unpleasant smells like solid foam. Owner experiences with the Purple Mattress also indicate low odor potential.

All mattresses produce some off-gassing odor when new, but models with foam components tend to be smellier than other mattress types. Most mattresses do not produce excessive odor beyond the initial unboxing stages, but some carry a noticeable and persistent smell. The Purple Mattress is a good option for people who find even faint off-gassing odor offensive.

Pressure Relief

Our testers evaluated the Purple Mattress for pressure relief by lying on a sensory pad that monitors reduced blood circulation in the shoulders, hips, and other pressure-sensitive areas. They also changed positions to see if pressure increased or decreased on their side, back, and stomach.

Overall, our testers weighing 230 pounds or less reported adequate pressure relief. Heavier sleepers, on the other hand, experienced more added pressure.

The bed’s pressure-relieving abilities also vary by sleep position. The Purple Grid material offers good cushioning for the shoulders and hips, which can improve spinal alignment for side-sleepers, while the robust polyfoam layers provide even support and weight distribution for back-sleepers.

Stomach-sleepers weighing 130 pounds or more found the mattress too prone to sagging. For those who sleep on their stomach, too much sagging causes the body to sink too deeply and often causes neck and shoulder pain.

Temperature Neutrality

The Purple Grid has an open construction that allows more air to flow through the layer. As a result, the Purple Mattress absorbs minimal body heat and sleeps exceptionally cool – especially compared to beds with memory foam or polyfoam comfort layers, which tend to trap a fair amount of heat. We recommend the Purple Mattress to anyone who finds all-foam beds too hot.

Edge Support

Our testers evaluated the Purple Mattress for edge support by sitting along the bed’s perimeter as an owner might do when getting in and out of bed. Testers in all weight groups noticed significant sinkage while sitting, particularly those who weigh more than 230 pounds. As the transitional and support foam deteriorates, the mattress may begin to permanently sag in areas where owners normally sit.

Our testers also took turns lying along the edge of the mattress to check for feelings of “roll-off.” Testers weighing 230 pounds or less found the edges relatively stable, but heavier individuals felt less secure. Overall, we consider the bed’s edge support to be fair at best.

The Purple Mattress is comparable to all-foam mattresses in terms of edge support. Other mattress types, such as innerspring and hybrid models, have dense coil systems that reinforce the perimeter against excessive sinkage and provide more stability for sleepers across different weight groups.


During our tests, the Purple Mattress did not produce any noise when bearing weight. The Purple Grid material is virtually silent, as are the transitional and support layers, making the Purple Mattress comparable to other all-foam or all-latex beds in terms of noise potential. Other mattress types tend to be louder due to different internal components, such as coils found in innerspring or hybrid models.


The Purple Grid is fairly responsive with a noticeable bounce, making it a good option for couples who prefer a springier surface for sex. However, the comfort layer’s buckling material may sink excessively for some couples, especially if they are on the heavier side.

Many couples find lower-profile mattresses uncomfortable for sex because they bottom out easily. This does not appear to be an issue with the Purple Mattress. Although the bed has a 9.5-inch profile, its heavy frame and dense transitional and support materials provide decent stability.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, we evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

Our lightweight testers found the Purple very comfortable across different sleep positions. The Purple Grid conforms closely enough to cushion the body and alleviate pressure for side-sleepers, while the transitional and support foams help distribute weight and maintain an even plane for back- and stomach-sleepers.

Sleepers weighing less than 130 pounds often prefer soft to medium-soft mattresses because they conform more closely to their bodies. Firmer beds do not conform enough, resulting in less pressure relief – and in some cases, added discomfort. The Purple Mattress is an exception due to its unique comfort layer composition, which offers adequate contouring for lighter people while maintaining a firmer feel.

Side-sleepers who prefer to sink deeply into their mattress may not find the Purple Mattress comfortable. However, we recommend the mattress to any lightweight individual who likes sleeping “on” – not “in” – their bed.

Average Weight Sleepers – 130 to 230 lbs.

Overall, our average weight testers found the Purple reasonably comfortable, but their experience largely depended on sleep position. The most positive ratings came from back-sleepers weighing 130 to 230 pounds, who felt the mattress provided an optimal balance of body-conforming and support. Side-sleepers also enjoyed the mattress but noted some pressure build-up.

Average weight stomach-sleepers experienced some sagging – a common issue associated with this position. Many people carry a large portion of their weight in their midsection, and sleeping on the stomach can pull the body deeper into the mattress.

Models with robust coil systems often withstand sagging and maintain an even surface. However, the Purple Mattress and other beds with foam transitional and support layers are more likely to sag excessively.

Heavyweight Sleepers – More than 230 lbs.

The Purple Mattress also received mixed ratings from our testers weighing more than 230 pounds. Back-sleepers found the mattress adequately supportive and did not experience too much sagging, though they felt some added pressure at times. Side-sleepers also reported more pressure, with uneven support around the hips.

Heavier stomach-sleepers experienced significant sagging, and this has a major effect on how comfortable the mattress felt. The potential for stomach-sleeper aches and pains, particularly around the neck and shoulders, is fairly high for the Purple Mattress.

Pricing and Discounts

  • Twin $599
  • Twin XL $699
  • Full $849
  • Queen $999
  • King $1,299
  • Cal King $1,299

Purple Coupons and Promos

Get the best price on a Purple Mattress.

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How Does the Purple Mattress Compare to Other Beds?

We urge all mattress shoppers to compare different brands and models before deciding which bed is best for them. In this next section, we’ll see how the Purple Mattress stacks up against other Purple models and some leading mattresses from competing brands.

Purple Mattress vs. Purple Hybrid

Like the Purple Mattress, the Purple Hybrid is built with a 2-inch Purple Grid comfort layer and offers a medium-firm (6.5) feel. The key distinction between these two beds is support core construction, as the Purple Hybrid features pocketed coils reinforced with transitional and base layers of high-density foam. The hybrid has an 11-inch profile and provides more overall support than the Purple Mattress.

Due to strong airflow through the coil layer and good surface cooling from the Purple Grid, the Purple Hybrid offers excellent temperature neutrality. The Purple Mattress sleeps reasonably cool, but the hybrid is a better option for hot sleepers. The Purple Hybrid’s thick coil system also offers better support for heavier sleepers, as well as more reinforcement along the edges.

The Purple Mattress has a lower price-point than the Purple Hybrid, though the latter is still very inexpensive compared to other hybrid models. If cost is a major factor, shoppers may opt for the Purple Mattress, but we recommend the Purple Hybrid to anyone seeking exceptional cooling and support from their bed.

Read our full Purple Hybrid Mattress Review.

Purple Mattress vs. Purple Hybrid Premier

The Purple Hybrid Premier is a variation on the Purple Hybrid. Shoppers can choose from a 3-inch Purple Grid with a medium (5.5) feel or a 4-inch grid with a medium-soft (4.5) feel. Like the Purple Hybrid, the Hybrid Premier has a 7.5-inch pocketed coil support system for excellent temperature neutrality and very strong support.

The Hybrid Premier’s thicker comfort layers mostly eliminate motion transfer, giving this model a slight edge over the Purple Mattress and Purple Hybrid in terms of motion isolation. Thanks to a higher profile that doesn’t sacrifice coil thickness, the Hybrid Premier also offers even support and pressure relief for sleepers across all weights and position groups.

For many shoppers, choosing between the Purple Mattress and Purple Hybrid Premier will come down to pricing. The Hybrid Premier is fairly expensive with a 3-inch Purple Grid, and exceptionally expensive with a 4-inch grid. However, Purple offers free White Glove delivery – including in-home assembly and old mattress removal – for Hybrid Premier orders. This service is not available for free with the Purple Mattress.

Read our full Purple Hybrid Premier Mattress Review.

Purple Mattress vs. The Casper

The Casper mixed-foam mattress offers a medium (5) feel and close body-conforming. A top polyfoam layer gives the mattress a light bounce, resulting in a combination of sleeping “on” and sleeping “in” the bed. This contrasts with the Purple Mattress, which creates the sensation of floating on top of the surface.

Although the Casper has better-than-average temperature neutrality for an all-foam bed, the mattress does trap some body heat and may sleep warm as a result. This makes the Purple Mattress a better choice for hot sleepers. However, the Casper’s less responsive surface absorbs and minimizes more motion transfer, and its robust support system provides better edge support.

Price-points are nearly identical between the Casper and Purple Mattress. Those who prefer a balance of sinking and sleeping on top of their mattress may want to choose the Casper, while the Purple Mattress is a better option for those who like sleeping “on” their bed.

Read our full Casper Mattress Review.

Purple Mattress vs. Leesa Mattress

Like the Casper mentioned above, the Leesa Mattress is a mixed-foam model made with polyfoam and memory foam comfort layers. The mattress has a medium (5) feel and conforms closely, but does not provide the same body cradle as traditional memory foam. The surface has a light bounce, but the Purple Mattress is much more responsive.

The Leesa Mattress does not trap as much body heat as other all-foam beds, but the Purple Mattress promotes stronger airflow thanks to its open-grid comfort layer and sleeps cooler by comparison. Both beds isolate motion transfer very well and do not make any noise when bearing weight, so either model is suitable for anyone who awakens easily due to their sleep partner’s movements.

The Leesa has a lower price-point than the Purple Mattress, but both models are considered fairly inexpensive. Those who enjoy a combination of sleeping “in” and sleeping “on” their mattress may want to choose the Leesa Mattress, but the Purple Mattress is better suited to hot sleepers and those who prefer sleeping “on” their bed.

Read our full Leesa Mattress review.

Purple Mattress vs. Nectar Mattress

The Nectar Mattress is made with two memory foam comfort layers, along with a memory foam transitional layer and a high-density polyfoam base. The mattress is medium-firm but the materials conform very closely to the sleeper’s body to form a deep body cradle. This contrasts with the Purple Mattress, which makes sleepers feel as though they are floating on the surface.

On the other hand, hot sleepers will probably feel more comfortable using the Purple Mattress. The Nectar Mattress has low- and medium-density comfort layers that trap a minimal amount of body heat, but the bed may still sleep warm for some. In other areas, such as motion isolation and pressure relief, the Purple and Nectar mattresses performed at roughly the same level.

The Nectar Mattress costs less than the Purple Mattress, but both beds offer good value for shoppers. The Nectar Mattress is a great option for people who enjoy the traditional feel of memory foam, while the Purple Mattress is better for those who like more push-back from their sleep surface.

Read our full Nectar Mattress review.

Purple Mattress vs. T&N Mattress

The T&N Mattress from Tuft & Needle is an all-polyfoam model with a graphite-infused comfort layer and a high-density polyfoam base. Like the Purple Mattress, the T&N Mattress has a medium-firm (6.5) feel. The polyfoam also gives the T&N Mattress a light bounce, but the Purple Mattress is still a more responsive model.

Both mattresses isolate motion transfer very well and are silent when bearing weight, making either one a good option for couples. The T&N Mattress also sleeps fairly cool thanks to the graphite infusion in its comfort layer – but for those who tend to feel too hot on foam beds, the Purple Mattress will probably be more suitable.

The T&N Mattress has a lower price-point than the Purple Mattress, but both are inexpensive and considered high-value models. Sleepers who like the conforming of foam will likely prefer the T&N Mattress, while people who want to sleep exceptionally cool may want to pick the Purple mattress instead.

Read our full T&N Mattress Review.

Purple Mattress vs. Layla Mattress

The Layla Mattress is a flippable all-foam bed that uses copper-infused memory foam comfort layers on both sides of a high-density polyfoam core. One side of the Layla has a medium-soft (4) feel, while the other is a firm (7). This gives the Layla adjustability and both a softer and firmer feel compared to the Purple’s medium-firm (6.5).

The Purple Mattress and Layla Mattress both excel at relieving pressure, albeit with very different feels. The Layla offers the traditional close-to-the-body conforming feel of memory foam, while the Purple’s proprietary Purple Grid cups the body and forms a looser, pressure-relieving cradle. The Layla’s memory foams are infused with copper to help dissipate heat and promote better temperature neutrality, though the Purple has the edge in terms of sleeping cooler due to its unique construction allowing for superior airflow.

The Layla Mattress comes at a slightly lower price-point than the Purple Mattress, though both are high-quality models for the price. Sleepers who prefer the distinct hug of memory foam or want some versatility in terms of firmness should opt for the Layla Mattress. Those who tend to sleep hot or want pressure relief without the feel of memory foam will prefer the Purple Mattress.

Read our full Layla Mattress Review.

Purple Mattress FAQ

  • Sleep Trial 100 nights

  • Shipping Free to contiguous U.S.

  • Warranty 10 years, non-prorated

  • Made In USA

  • Where Can I Buy the Purple Mattress?

    In addition to the Purple website, the Purple Mattress is available for purchase on The mattress is also sold in brick-and-mortar stores across the country, including select Mattress Firm locations. A full store directory is available online. Purple occasionally opens pop-up showrooms, as well.

  • Where Do They Ship?

    Purple ships mattresses to all 50 states and anywhere in Canada.

  • White Glove Delivery?

    White Glove delivery is not available for any Purple Mattress orders.

  • Old Mattress Removal?

    Old mattress removal is not offered with any Purple Mattress deliveries.

  • Full Delivery Policy

    The delivery policy for Purple mattresses is as follows:

    1. Standard deliveries are made within five business days. Customers that request expedited shipping can expect their mattress to be delivered within two business days.
    2. Purple reserves the right to cancel orders that appear to have been made by dealers or retailers for resale purposes, and not for private use.
    3. Orders may not be cancelled once they have shipped.
    4. Deliveries and returns may take longer for mattresses shipped to rural areas of the U.S. Specific delivery time estimates are not available, but Purple ships mattresses using UPS, FedEx, and other courier services.
  • Trial Period and Warranty Details

    Trial Period and Guarantee: Purple offers a 100-night sleep trial for all mattresses.

    1. The sleep trial begins on the original date of purchase. The Purple Mattress may be returned for a refund or exchanged for another Purple model at any point during this sleep trial.
    2. There is not a mandatory break-in period, but Purple recommends testing out the mattress for at least 30 nights in order to properly break it in.
    3. If an owner opts to exchange the mattress, the second model will not be eligible for the sleep trial.
    4. Purple will cover all shipping and handling expenses associated with returns and exchanges, unless there are ‘extenuating circumstances.’ Purple will notify customers before charges are applied for these reasons.
    5. Customers must contact Purple by phone in order to begin the return/exchange process. Returns and exchanges may not be facilitated over social media.

    Warranty: Purple offers a 10-year nonprorated warranty:

    1. The warranty coverage will begin on the date of purchase. Purple will, at their sole option, repair or replace mattresses with defects for as long as the warranty is valid.
    2. According to the warranty, the mattress must be “used on a firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption.” Additionally, Queen-size mattresses and larger must be used on foundations with at least five legs and center support. Failure to follow these guidelines will void the warranty.
    3. The warranty covers indentations in the sleep surface measuring 1 inch or deeper. The warranty also covers manufacturing flaws that cause mattress materials to split or crack prematurely.
    4. The warranty does not cover indentations that measure less than 1 inch, as this is considered normal wear and tear. Other defects not covered include physical damage such as burns or stains, or issues that arise due to changes in the owner’s comfort preferences.
    5. The mattress cover is not included in the mattress warranty, and will be protected under a separate warranty for two years after the original purchase. Purple reserves the right to repair or replace the cover, depending on the nature of the claim. The owner will be required to pay transportation and inspection costs for cover damages.
    6. The warranty is exclusively offered to original owners who purchase the mattress from Purple or an authorized retailer and kept the mattress within the United States. The warranty will be voided if the mattress is resold or gifted to another owner, or if the mattress leaves the U.S.

Company Information

  • Customer Service

    7 out of 10 owner experiences show customers have had a positive experience with Purple, irrespective of whether or not they liked their mattress.

  • Company History

    Purple, Inc was founded in 2015 following a successful Kickstarter campaign that raised more than $170,000 in 45 days. Purple Mattresses first became available for purchase in January 2016.

  • BBB Rating

    Purple currently holds an ‘A’ rating with the Better Business Bureau.

  • Physical Stores

    Purple occasionally opens pop-up stores, but at this time the company does not operate any permanent locations. However, Purple beds are available through a wide range of brick-and-mortar retailers. A full store directory is found on the Purple website.

  • Contact Purple

    [email protected] | 1-844-642-5613 |

  • Find Purple on Social

    Facebook  |  Instagram  |  Twitter

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