Naturepedic offers latex and hybrid mattresses. A total of eight different mattress models are listed in the company’s current lineup:
The Chorus mattress has a comfort system featuring a top layer of organic wool batting, followed by a middle layer of plant-based PLA material and a layer of minicoils on the bottom. The support core is constructed with pocketed coils wrapped in polyester, and the cover is made of organic cotton.
The Essentials mattress is designed with layers of organic wool batting, plant-based PLA material, and organic latex in the comfort system. The support core features pocketed coils wrapped in polyester, and the cover is made of organic cotton. This model is available in five different firmness settings.
The EOS Series features three customizable mattress models:
The EOS Classic features a comfort layer with organic latex, organic wool batting, and plant-based PLA material. The support core is constructed from pocketed coils, and the cover is made of organic cotton. Purchasers can choose from four different firmness ratings; Queen- and King-size mattresses may be customized with two different firmness ratings to accommodate couples that share the mattress. Buyers can also include minicoils instead of organic latex in the comfort system; three firmness ratings are available for this option.
The EOS Trilux features three layers of organic latex; the comfort layer also has layers of organic wool batting and plant-based PLA material. Purchasers can customize the firmness for all three layers; couples can also customize both sides of the bed for Queen- and King-size models.
The EOS Pillow Top features two layers of organic latex in the comfort system, along with additional layers of organic wool batting and plant-based PLA material. The support core is designed with pocketed coils. Purchasers can customize the firmness rating of both latex layers; dual firmness is available for Queen- and King-size models, as well. Purchasers may swap out both latex layers for minicoil layers of varying firmnesses; this option includes three possible firmness ratings.
The Luxury Series includes three customizable mattress models:
The Quartet mattress can be made with either latex or minicoils in the comfort system; owners can also customize the firmness rating of either layer, and dual firmness is available for Queen- and King-size models. The support core features pocketed coils wrapped in organic cotton, and the cover is woven from a blend of organic wool, alpaca hair, and cashmere.
The Concerto mattress may be built with either two layers of organic latex or two minicoil layers in the comfort system. Purchasers can swap out these components, and may also customize the firmness of both latex layers or request dual firmness for Queen- and King-sizes. The support core features pocketed coils wrapped in organic cotton, and the cover is made of a blend of organic wool, alpaca hair, and cashmere.
The Symphony mattress is designed with an organic latex and organic cotton overlay built separately from the rest of the mattress; owners can customize the feel by swapping in an overlay with a different firmness ratings. The support core is constructed with pocketed coils wrapped in organic cotton, followed by a base layer of organic latex. The cover is made of organic wool, alpaca hair, and cashmere.
Meet Our Testing Team
Keith
Lauren
Jackson
Brad
General Overview
Pros
Naturepedic’s hybrid mattresses are responsive enough for sex and offer above-average edge support.
The EOS Trilux, Naturepedic’s latex mattress, conforms closely to relieve pressure points, effectively isolates motion, and makes little to no noise.
Naturepedic mattresses are constructed using natural and certified organic materials, making them green bedding choices for eco-conscious shoppers.
Naturepedic offers an extensive selection of latex and hybrid mattresses, and most models are available in multiple firmness settings to accommodate a wide range of sleeper preferences.
Customers can choose from multiple delivery options ranging from curbside delivery to in-home assembly and old mattress removal.
Cons
Most Naturepedic mattresses have significantly above-average price-points compared to other latex and hybrid models.
The 120-night sleep trial associated with Luxury Series mattresses has a mandatory break-in period of at least 60 nights. Furthermore, customers may only apply 50% of the original product price to cover the cost of a replacement. By comparison, many competing mattress manufacturers have break-in periods of up to 30 nights, and will issue a full refund or exchange credit for dissatisfied customers.
All Naturepedic warranties (including 10-year warranties) are partially prorated. Given the high price-point of Naturepedic mattresses, this could result in significant charges for repairing or replacing defective mattresses during the prorated period.
Save 15% on Naturepedic products with this code: tuck15
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Chorus mattress models typically begin to deteriorate after six to seven years, making its lifespan comparable to that of the average hybrid.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Chorus mattress models typically begin to deteriorate after six to seven years, making its lifespan comparable to that of the average hybrid.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Chorus hybrid isolates motion to some extent, but the mattress will not completely eliminate transfer.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Chorus hybrid isolates motion to some extent, but the mattress will not completely eliminate transfer.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Chorus mattresses emit mild off-gassing that usually dissipates within a few days of unpackaging.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Chorus mattresses emit mild off-gassing that usually dissipates within a few days of unpackaging.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
The Chorus hybrid offers average conforming abilities and a fair amount pain and pressure relief.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
The Chorus hybrid offers average conforming abilities and a fair amount pain and pressure relief.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Due to its material composition, which includes organic cotton and wool, the Chorus sleeps exceptionally cool.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Due to its material composition, which includes organic cotton and wool, the Chorus sleeps exceptionally cool.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Chorus mattresses offer solid edge support with minimal sinkage in areas where people tend to sit.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Chorus mattresses offer solid edge support with minimal sinkage in areas where people tend to sit.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Chorus hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Chorus hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Chorus hybrid models are fairly responsive and should be sufficiently springy for most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Chorus hybrid models are fairly responsive and should be sufficiently springy for most couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Essentials mattress models typically begin to deteriorate after six to seven years, which is average for hybrids.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Essentials mattress models typically begin to deteriorate after six to seven years, which is average for hybrids.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
Essentials hybrids isolate motion to some extent, but some nighttime disruptions have been reported.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
Essentials hybrids isolate motion to some extent, but some nighttime disruptions have been reported.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Essentials mattress owners report mild off-gassing that usually dissipates within a few days of unpackaging.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Essentials mattress owners report mild off-gassing that usually dissipates within a few days of unpackaging.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Naturepedic’s Essentials hybrids models offer average conforming abilities and a fair amount pain and pressure relief.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Naturepedic’s Essentials hybrids models offer average conforming abilities and a fair amount pain and pressure relief.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Essentials owners say their mattress absorbs minimal body heat and sleeps fairly cool.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Essentials owners say their mattress absorbs minimal body heat and sleeps fairly cool.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Essentials mattresses offer solid edge support with minimal sinkage where people sit.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Essentials mattresses offer solid edge support with minimal sinkage where people sit.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Essentials hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Essentials hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Essentials hybrid models are responsive and bouncy enough for sex, say most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Essentials hybrid models are responsive and bouncy enough for sex, say most couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The expected lifespan of the two EOS hybrid models is about seven to seven and a half years, which is typical for a latex hybrid.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The expected lifespan of the two EOS hybrid models is about seven to seven and a half years, which is typical for a latex hybrid.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The EOS hybrid models isolate motion to a noticeable extent, but they do not completely eliminate transfer.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The EOS hybrid models isolate motion to a noticeable extent, but they do not completely eliminate transfer.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
EOS Series mattresses are likely to emit odor when new, but they are not associated with any long-term off-gassing.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
EOS Series mattresses are likely to emit odor when new, but they are not associated with any long-term off-gassing.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Conforming ability is consistent for both EOS series hybrids, regardless of the selected firmness. Four firmness options ensures most sleepers can find a setting that meets their needs and preferences.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Conforming ability is consistent for both EOS series hybrids, regardless of the selected firmness. Four firmness options ensures most sleepers can find a setting that meets their needs and preferences.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The EOS series hybrids all sleep fairly cool, due in part to strong airflow throughout the coil layer.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The EOS series hybrids all sleep fairly cool, due in part to strong airflow throughout the coil layer.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
EOS Series hybrid mattresses are designed to withstand sinkage around the edges where owners usually sit.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
EOS Series hybrid mattresses are designed to withstand sinkage around the edges where owners usually sit.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic EOS Series hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic EOS Series hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
EOS Series hybrid models are responsive and bouncy enough for most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
EOS Series hybrid models are responsive and bouncy enough for most couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Luxury Series mattress models typically begin to deteriorate after six to seven years, which is average for hybrids.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
Luxury Series mattress models typically begin to deteriorate after six to seven years, which is average for hybrids.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
Luxury Series hybrids isolate motion to some extent, but some nighttime disruptions have been reported.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
Luxury Series hybrids isolate motion to some extent, but some nighttime disruptions have been reported.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Luxury Series mattress owners report mild off-gassing that usually dissipates within a few days of unpackaging.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Most Luxury Series mattress owners report mild off-gassing that usually dissipates within a few days of unpackaging.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Naturepedic’s Luxury Series hybrids models offer average conforming abilities and a fair amount pain and pressure relief.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Naturepedic’s Luxury Series hybrids models offer average conforming abilities and a fair amount pain and pressure relief.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Luxury Series owners say their mattress absorbs minimal body heat and sleeps fairly cool.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Luxury Series owners say their mattress absorbs minimal body heat and sleeps fairly cool.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Luxury Series mattresses offer solid edge support with minimal sinkage where people sit.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Luxury Series mattresses offer solid edge support with minimal sinkage where people sit.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Luxury Series hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Naturepedic Luxury Series hybrids can be somewhat squeaky, but no louder than a typical hybrid.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Luxury Series hybrid models are responsive and bouncy enough for sex, say most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
Luxury Series hybrid models are responsive and bouncy enough for sex, say most couples.
What Type of Sleeper Is Best Suited to a Naturepedic Mattress?
Based on our customer feedback, Naturepedic mattresses received the following grades among sleepers of different weights and preferred sleep positions.
Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses.
Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Chorus
Essentials
EOS Classic and EOS Pillow Top
Luxury Series
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Compare Mattresses
How Do Naturepedic Mattresses Compare to Other Beds?
Next, let’s take a look at some mattresses that are comparable to Naturepedic’s models. The following four brands offer latex and/or hybrid mattress models at a variety of different price points.
For more information about these brands and the products they offer, make sure to check out our full reviews at the links below.
What You Need to Know About Naturepedic Mattresses
Sizing and Pricing
Twin$1,199 Chorus$1,599 Essentials$1,799-$2,499 EOS Series$2,999-$4,599 Luxury Series
Twin XL$1,399 Chorus$1,799 Essentials$1,999-$2,699 EOS Series$3,299-$4,999 Luxury Series
Full$1,799 Chorus$2,399 Essentials$2,799-$3,699 EOS Series$4,699-$7,599 Luxury Series
Queen$1,999 Chorus$2,599 Essentials$2,999-$3,999 EOS Series$4,999-$7,599 Luxury Series
King$2,499 Chorus$3,199 Essentials$3,599-$4,799 EOS Series$5,999-$9,499 Luxury Series
Cali King$2,499 Chorus$3,199 Essentials$3,599-$4,799 EOS Series$5,999-$9,499 Luxury Series
Construction and Firmness
With the exception of the Chorus mattress, all Naturepedic models are available in at least three different firmness ratings. A total of six ratings are offered: Ultra Plush, Plush, Medium, Cushion-Firm, Firm, and Extra Firm.
According to our firmness scale, these correspond to 3 (Soft), 4 (Medium Soft), 5.5 (Medium), 6 (Medium Firm), 7 (Firm), and 8 (Very Firm), respectively.
The table below includes a detailed analysis of components and dimensions for all eight current Naturepedic models.
Product Name
Firmness Rating
Thickness
Support Core Components
Comfort Layer Components
Cover Components
Chorus
6 (Medium Firm)
10″
8″ Pocketed Coils
Organic Wool Batting
PLA Material
1 1/2″ Minicoils
5″ Pocketed Coils Wrapped in Organic Cotton
1″ Organic Latex
3″ Organic Latex
Organic Cotton
70% Organic Wool
25% Alpaca Hair
5% Cashmere
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Availability
Naturepedic mattresses are available for purchase on the Naturepedic website.
The company also operates three brick-and-mortar stores in Wellesley, Massachusetts, Chagrin Falls, Ohio, and Greenwich, Connecticut; Naturepedic mattresses are sold at a number of retail locations, as well, but they are not currently available on Amazon.com.
Naturepedic Coupons and Discounts
Save 15% on Naturepedic products with this code: tuck15
Shipping Free shipping in the continental U.S. and Canada.
Warranty 10-20 years
Made In USA
How is the Mattress Shipped?
Naturepedic mattresses are compressed, rolled up, and shipped in a box.
Where Do They Ship?
Naturepedic ships mattresses anywhere in the United States and Canada.
White Glove Delivery
Naturepedic offers white glove delivery for an additional fee.
Full Shipping Details
Delivery Policy: The delivery policy for Naturepedic is as follows:
All standard deliveries are coordinated through FedEx. Customers living in eastern and central states typically receive their mattress within two to three business days; those in western states usually receive their mattress within four to five business days.
The following delivery options are available:
Curbside delivery: This is considered standard shipping. Delivery personnel will contact the customer to notify them of a general delivery time, and will leave the mattress on the curb outside their home. This is not recommended for heavier mattresses.
Threshold delivery: Delivery personnel will arrange a delivery time with customers, and then drop off the mattress at the first doorway; personnel will not bring the mattress further into the customer’s house or apartment. Customers will be required to sign for their mattress. This option is generally recommended for mattresses that are too heavy for curbside delivery.
In-home assembly: Delivery personnel will unpack the mattress in the customer’s home, assemble it, and remove all packaging waste. For an additional fee, they will remove the customer’s old mattress and transport it to either a recycling facility or a charity donation center.
Naturepedic will replace damaged mattresses at no extra charge to the purchaser. If a mattress is damaged prior to threshold delivery or in-home assembly, customers must either refuse the delivery (if damage is severe) or mark the mattress as damaged on the delivery receipt. Naturepedic must be notified within 72 hours after a purchaser files a damage claim.
Prior to delivery, customers must ensure their mattress will fit and can be moved. If delivery personnel cannot properly deliver the mattress (per the customer’s delivery option), then the mattress will be shipped back to Naturepedic and customers will be responsible for all shipping and handling charges.
Orders cannot be cancelled after the mattress has shipped without incurring additional charges. Customers who refuse their delivery for reasons other than physical damage will be responsible for all shipping and handling costs associated with the initial delivery and shipping the mattress back to Naturepedic.
Naturepedic cannot deliver mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.
Old Mattress Removal?
Old mattress removal is available for an extra charge as part of Naturepedic’s in-home assembly option; this service is not offered for standard curbside or threshold deliveries.
Trial Period & Warranty Details
Trial Period and Guarantee: The sleep trial and return policy for Naturepedic mattresses will vary by model.
The Chorus mattress includes a 30-night sleep trial. Customers who elect to return their mattress within 30 nights will be responsible for all shipping and handling charges; the cost of returning a Chorus mattress is typically $400 or less.
The EOS Series mattresses have a 90-night sleep trial. Customers who choose to return their mattress within 90 nights will be responsible for all shipping and handling charges. In addition to returns, EOS Series owners may also swap out one of the three-inch comfort layers for a replacement layer with a different firmness rating; this one-time ‘comfort exchange’ is also available for 90 nights after the original purchase date; customers must test out the mattress for at least 30 nights before they qualify for a comfort layer exchange. Customers send back their comfort layer using a prepaid shipping label; replacement layers will be sent as soon as Naturepedic receives the original materials.
The Luxury Series also has a 90-night comfort exchange; customers can swap out a single comfort layer component for a replacement layer of a different firmness rating. Additionally, these models have a 120-night sleep trial that includes a 60-night break-in period. Customers must test out their mattress for at least 60 nights before they are able to exchange it. Those who decide to exchange their Luxury Series mattress may apply up to 50% of the original mattress price toward the cost of the replacement.
Naturepedic does not currently provide any information about returns or exchanges for the Essentials mattress.
Sleep trials are exclusively available to customers that have bought their mattress directly from Naturepedic; those who buy their Chorus from retailers should defer to that company’s exchange and return policies. The comfort exchange is offered to owners who buy their mattress from authorized retailers; they must provide a copy of their receipt with the original purchase date.
Warranty: Naturepedic offers variable warranty coverage for all current mattresses.
The Chorus and Essentials mattresses are protected under a 10-year warranty.
The first five years of the warranty are nonprorated. Naturepedic will, at their sole option, repair or replace all defective mattresses. Customers will be responsible for all shipping and handling costs associated with repairs or replacements.
The last five years of the warranty are prorated. During the sixth year, owners must pay 50% of the original mattress price for prorated charges; these will increase each year by 10% increments until the warranty has expired.
The EOS Series and Luxury Series mattresses are protected under a 20-year warranty.
The first 10 years of the warranty are nonprorated. Naturepedic will, at their sole option, repair or replace all defective mattresses. Customers will be responsible for all shipping and handling costs associated with repairs or replacements.
The last 10 years of the warranty are prorated. During the 11th year, owners must pay 50% of the original mattress price for prorated charges; these will increase each year by 5% increments until the warranty has expired.
Warranty coverage for all Naturepedic mattresses begins on the date of original purchase.
Naturepedic mattresses used in hotels, nursing homes, and other commercial settings will receive protection under a five-year nonprorated warranty.
The warranty will cover the following product defects:
Visible indentations or sagging in the surface of a Chorus, EOS Series, or Luxury Series mattress that measure one and a half inches (1 1/2″) or deeper; please note that the Essentials warranty does not include verbiage about sagging or indentation depth requirements.
The warranty will not cover the following:
Normal increases in mattress softness that do not affect its pressure-relieving abilities, or vIsible indentations or sagging in the surface of a Chorus, EOS Series, or Luxury Series mattress that so not measure one and a half inches (1 1/2″) or deeper. These issues are considered normal wear and tear.
Repair or replacement requests that occur due to owner allergies or changes in the owner’s comfort preferences after 90 days (when the ‘comfort exchange’ option is no longer valid).
Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
Mattresses that are sold as demos or floor models do not qualify for warranty coverage.
This warranty is exclusively extended to original owners who purchase their mattress directly from Naturepedic or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer do so ‘as is’, and will not receive warranty protection.
Company Information
Customer Service
7 out of 10 owner experiences show customers have had a positive experience with Naturepedic, irrespective of whether or not they liked their mattress.
BBB Rating
A+
Company History
Naturepedic was founded in 2003.
Physical Stores
Naturepedic operates brick-and-mortar stores in three U.S. locations: Wellesley, Massachusetts; Chagrin Falls, Ohio; and Greenwich, Connecticut.
