Unbiased Saatva Mattress Reviews 2018 | Tuck Sleep

Saatva Mattress Reviews

The Tuck team collected and analyzed 1,032 verified customer experiences from 35 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

Mattress Type and Components:

  • Saatva offers innerspring mattresses.
  • The comfort layer features layers of polyfoam, memory foam, and 14.5-gauge pocketed coils.
  • The support core is constructed using helical-connected hourglass coils encased in foam. Paired with the comfort layer, this configuration is referred to as coil-on-coil construction.
  • Saatva mattresses also come with a Euro-top for added cushioning and a cover made of organic cotton. 

What You Need to Know about the Saatva Mattress

Spring
Multiple Firmness Options
Moderate
Good for Sex
Back
Customer Satisfaction
76% 1032 reviews from 35 sources
Amazon Rating
4.1 Amazon Review
BBB Rating
A+
Sleep Rating
  •   Fair
  •   Good
  •   Good
  •   Fair
  •   Very Good
  •   Good
  •   Fair
  •   Good
  •   Fair
  •   Fair
  •   Fair
  •   Very Good
  •   Good
  •   Very Good
Mattress Specs
  • 4, 6, 7.5
  • 120 night
  • 15 Year, Non-prorated
  • online
  • 120 lbs
  • Innerspring
  • $899/QUEEN
  • Varies
Full sleep ratings
CATEGORYRATINGWHAT USERS ARE SAYING
Customer Satisfaction76%

WHAT USERS ARE SAYING:Saatva customers have received an above-average customer satisfaction rating compared to other innersprings. This rating is due in part to Saatva’s reputation for strong customer service, as well as mattress performance.

Durability FAIR

WHAT USERS ARE SAYING:Most innerspring mattresses last between six and seven years, and Saatva mattresses seem to be on par with this lifespan. However, Euro-top covers are generally linked to below-average durability.

Motion Isolation FAIR

WHAT USERS ARE SAYING:Like other innersprings, the Saatva mattress does not absorb or minimize motion to a significant extent. This may be problematic for certain sleepers, such as couples who share a bed, since minimal motion isolation can lead to sleep disruptions.

Off-gassing GOOD

WHAT USERS ARE SAYING:The Saatva mattress emits some off-gassing (due in part to the polyfoam and memory foam layers), but most owners report that the odors dissipate within three to five days of unpackaging the mattress.

Conforming GOOD

WHAT USERS ARE SAYING:Saatva features coil-on-coil construction and memory foam in the comfort layer. This allows the mattress to conform more closely and relieve pressure to a greater extent than many competing innersprings — but all-foam and latex mattresses are considered the best option for sleepers that prefer close conforming and targeted pressure relief.

Sex VERY GOOD

WHAT USERS ARE SAYING:The Saatva mattress is highly responsive and fairly bouncy, although the ‘Plush Soft’ and ‘Luxury Firm’ designs tend to be better for sex than the ‘Firm’ setting.

Temperature Neutrality GOOD

WHAT USERS ARE SAYING:Mattresses that contain foam and memory foam tend to sleep the hottest. Saatva mattresses contain memory foam in the comfort layer, making them a hotter than other innersprings (which are generally considered the coolest sleeping option). The Plush Soft design reportedly sleeps the warmest because sleepers tend to sink more deeply.

Edge Support VERY GOOD

WHAT USERS ARE SAYING:Innerspring mattresses tend to have optimal edge support and the Saatva is no exception. Customers report a consistent sleep surface (no-roll off when sleeping towards the edge) as well as above-average push back when sitting on the edge of the mattress.

Noise GOOD

WHAT USERS ARE SAYING:Roughly 7% of Saatva owners cite noise as a complaint. This is on par with noise complaints from all innerspring owners.

Ease of Moving and Rotating POOR

WHAT USERS ARE SAYING:Saatva mattresses are significantly heavier than the average innerspring, and must be rotated once per year for optimal performance. This will require at least two people.

Pros
  • Coil-on-coil construction provides better support and more body-contouring than most standard innersprings.
  • Multiple thickness and firmness options available.
  • Eco-friendly construction features recycled steel, bio-based foams, and organic cotton in the cover.
  • Strong edge support.
  • Responsive and bouncy enough for sex.
  • Free full-service delivery, a 120-night sleep trial, flexible warranty, and strong customer service.
Cons
  • Average to below-average durability, and a short lifespan compared to non-innerspring mattresses.
  • Mattress is considerably heavy and difficult to move or rotate as recommended.
  • Little to no motion isolation.
  • High profile may cause difficulty for some when getting in or out of bed.
Overall Satisfaction
65
 
76
 
Mattress weight
83
 
120 lbs
 
Mattress Price
$1000
 
$899
 

Similar mattress options

WinkBedAlexander HybridThe SapiraBrooklyn Aurora
MODELSWinkBedAlexander HybridThe SapiraBrooklyn Aurora
MATTRESS TYPEInnerspringHybridHybridHybrid
PRICE (Queen)$1,299$1,199$1,475$1,699.00
FIRMNESS OPTIONYPlush, Medium, Luxury FirmNSoft, Medium, Firm
AVAILABILITYonlineonline, in-storeonlineonline
SLEEP TRIAL120 nightLifetime (50% exchanges after 100 nights)100 night120 night
WARRANTY LENGTHLifetimeLifetime10 Year, Limited10 Year
BUYBUY NOWBUY NOWBUY NOWBUY NOW
Full mattress options chart

Saatva Pricing and Delivery Details

SizeDimensions Height Price
Twin38″W x 75″L11 1/2″ or 14 1/2″ $649.00
Twin XL38″W x 80″L11 1/2″ or 14 1/2″$699.00
Full54″W x 75″L11 1/2″ or 14 1/2″$899.00
Queen60″W x 80″L11 1/2″ or 14 1/2″$999.00
King76″W x 80″L11 1/2″ or 14 1/2″$1,399.00
California King72″W x 84″L11 1/2″ or 14 1/2″$1,399.00

Availability: Saatva mattresses are exclusively available from the Saatva website. The company does not currently host any showrooms. A product page for the Saatva mattress is found on Amazon.com, but the mattress is not in stock and it is unclear when the Saatva will be available for sale again.

How is the mattress shipped? Saatva mattresses are not compressed or vacuum-sealed for shipping.
Where do they ship? Saatva ships mattresses to addresses in the continental U.S. and Canada. Deliveries to Hawaii are not available. Alaska is available through special coordination with Saatva.
Sleep trial 120 Nights
Full shipping details

Saatva’s delivery policy for Saatva mattresses is as follows:

  1. Saatva does not charge a cancellation fee prior to the day of delivery.
  2. Customers will be given a four-hour window for the time of delivery on the predetermined day.
  3. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund.
  4. If merchandise is damaged, then customers may receive a full refund including the delivery fee. Alternatively, they may re-order the same mattress at no additional cost. A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost.
  5. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost. In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  6. An adult (18 years or older) must be on the premises at the time of delivery.  

Old Mattress Removal: Saatva offers old mattress removal free-of-charge as part of its complimentary White Glove delivery service.

Delivery Fee: Free White Glove delivery is available for customers in the lower 48 states and Canada.

Saatva Product Specifications and Firmness

Saatva mattresses are available in three different firmness ratings: Plush Soft, Luxury Firm, and Firm. Based on our firmness scale, these correspond to 4 (Medium Soft), 6 (Medium Firm), and 7.5 (Firm), respectively. A detailed breakdown of mattress layers and components is found in the table below.

Product NameFirmnessThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Plush Soft4 (Medium Soft)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)5/8″ polyfoam
3/8″ memory foam
2 1/2″ polyfoam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)
Luxury Firm6 (Medium Firm)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)5/8″ polyfoam
3/8″ memory oam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)
Firm7.5 (Firm)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)7/8″ polyfoam
3/8″ memory foam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

What Type of Sleeper Is Best Suited for a Saatva Mattress?

Based on our customer feedback, Saatva mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

SLEEP POSITIONLIGHT WEIGHT
Less than 130 LBS
AVERAGE WEIGHT
130 LBS - 230 LBS
HEAVY WEIGHT
Greater than 230 LBS
Side
LIGHT WEIGHT
Less than 130 LBS
Side
FAIR
AVERAGE WEIGHT
130 LBS - 230 LBS
Side
GOOD
HEAVY WEIGHT
Greater than 230 LBS
Side
GOOD
Back
LIGHT WEIGHT
Less than 130 LBS
Back
FAIR
AVERAGE WEIGHT
130 LBS - 230 LBS
Back
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Back
GOOD
Stomach
LIGHT WEIGHT
Less than 130 LBS
Stomach
FAIR
AVERAGE WEIGHT
130 LBS - 230 LBS
Stomach
GOOD
HEAVY WEIGHT
Greater than 230 LBS
Stomach
FAIR

Warranty and Trial Information

Saatva offers a 120-night sleep trial for all mattresses.

Sleep Trial and Warranty Information

Sleep trial 120 Nights
Refund Full Minus $99 Delivery Fee
Warranty 15 Year Non-Prorated
Warranty Transfer Non Transferable
Full warranty details

Warranty coverage is as follows:

  1. Warranty coverage is as follows:
    • For the first two years, Saatva will completely replace a mattress at no extra charge if it is deemed ‘defective’.
    • For the last 13 years, Saatva will repair and re-cover a Saatva mattress for a transportation fee of $99 each way.
  2. Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3-5, owners may obtain a new mattress (rather than having the current one repaired) for 25% of the original price.
    • During years 6-10, owners may obtain a new mattress (rather than having the current one repaired) for 50% of the original price.
    • During years 11-15, owners may obtain a new mattress (rather than having the current one repaired) for 75% of the original price.
    • Saatva will not charge a delivery fee for new mattresses for customers who choose this option.
    • No matter how old the warranty is, customers can choose to keep the original mattress at no additional charge if they decide to obtain a new mattress at the rates listed above.
  3. The warranty is contingent on the use of a proper support system. The warranty will be voided if a Queen or King mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a Twin or Full mattress is used with a metal bed frame that does not have four legs.
  4. The warranty will cover the following defects:
    • Sagging or body indentations that are 1″ or deeper and do not result from owner misuse.
  5. The warranty will not cover the followiing:
    • Sagging or indentations that do not measure 1″ or deeper. These are considered standard wear and tear.
    • Burns, cuts, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, or inadequate support.
  6. Customers must notify Saatva in writing regarding any claims.
  7. The warranty is exclusively available for original owners that purchase their mattress from Saatva or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.

Company Information

Customer Service

9 out of 10 customer experiences show consumers have had a positive experience with Saatva, irrespective of whether or not they liked the product.

Company History

Saatva was founded in 2010 and launched in 2011.

Corporate Address

25 Sylvan Road S., Suite W
Westport, CT 06880-4637

BBB rating

A+

Physical Stores

Saatva does not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are arranged online.

Contact Info
Phone: 1-877-672-2882
Email: [email protected]
www.saatvamattress.com
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