Saatva Mattress Reviews

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Based on 1,032 verified customer experiences from 35 unique sources

 

What You Need to Know about the Saatva Mattress

Mattress Type and Components:

  • Saatva offers innerspring mattresses.
  • The comfort layer features layers of polyfoam, memory foam, and 14.5-gauge pocketed coils.
  • The support core is constructed using helical-connected hourglass coils encased in foam. Paired with the comfort layer, this configuration is referred to as coil-on-coil construction.
  • Saatva mattresses also come with a Euro-top for added cushioning and a cover made of organic cotton. 

Pros:

  • Coil-on-coil construction provides better support and more body-contouring than most standard innersprings.
  • Multiple thickness and firmness options available.
  • Eco-friendly construction features recycled steel, bio-based foams, and organic cotton in the cover.
  • Strong edge support.
  • Responsive and bouncy enough for sex.
  • Free full-service delivery, a 120-night sleep trial, flexible warranty, and strong customer service.

Cons:

  • Average to below-average durability, and a short lifespan compared to non-innerspring mattresses.
  • Mattress is considerably heavy and difficult to move or rotate as recommended.
  • Little to no motion isolation.
  • High profile may cause difficulty for some when getting in or out of bed.

Product and Price Range: Saatva mattresses are offered in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $649 (Twin) to $1,399 (King and California King). Two height options (11 1/2″ and 14 1/2″) and three firmness settings (Plush Soft, Luxury Firm, and Firm) are available for all six sizes. Mattress size is the only factor that affects the cost of a Saatva; there is no price discrepancy between different thickness and firmness settings. All Saatva mattresses are manufactured in the U.S. or Canada.

Customer Satisfaction Rating: 76%
Calculated from: 1,032 customer experiences from 35 individual sources

Main Competitors: Other innerspring mattresses with average to below-average price-points that are available online.
Availability: Saatva mattresses are exclusively available from the Saatva website. The company does not currently host any showrooms. A product page for the Saatva mattress is found on Amazon.com, but the mattress is not in stock and it is unclear when the Saatva will be available for sale again.
Amazon rating: The Saatva mattress has a product page on Amazon.com with a rating of 4.1 out of 161 reviews. However, this product is not currently in stock and the page indicates that it is unknown when the mattress will be available for purchase again.
BBB rating: A+

 

Saatva Customer Satisfaction Rating Comparison

Saatva Mattress Sleeper Ratings

CategoryCriteriaSaatva RatingWhat Saatva Users Say
Customer SatisfactionBased on data collected, this is an overall customer sentiment regarding the Saatva Mattress.76%Saatva customers have received an above-average customer satisfaction rating compared to other innersprings. This rating is due in part to Saatva’s reputation for strong customer service, as well as mattress performance.
DurabilityThe average mattress will perform for seven years before it needs to be replaced.FairMost innerspring mattresses last between six and seven years, and Saatva mattresses seem to be on par with this lifespan. However, Euro-top covers are generally linked to below-average durability.
Motion IsolationMattresses that are overly responsive will create excess motion when someone gets up or shifts positions in bed, while others isolate the motion to that person’s area of the mattress.FairLike other innersprings, the Saatva mattress does not absorb or minimize motion to a significant extent. This may be problematic for certain sleepers, such as couples who share a bed, since minimal motion isolation can lead to sleep disruptions.
SexBouncier, more responsive beds tend to be more enjoyable for sex.Very GoodThe Saatva mattress is highly responsive and fairly bouncy, although the ‘Plush Soft’ and ‘Luxury Firm’ designs tend to be better for sex than the ‘Firm’ setting.
ConformingMattresses that conform to a sleeper’s figure tend to provide more spinal support and pressure-point relief.GoodSaatva features coil-on-coil construction and memory foam in the comfort layer. This allows the mattress to conform more closely and relieve pressure to a greater extent than many competing innersprings — but all-foam and latex mattresses are considered the best option for sleepers that prefer close conforming and targeted pressure relief.  
Temperature Neutrality‘Sleeping hot’ is a common complaint about beds that retain too much body heat, causing discomfort throughout the night.GoodMattresses that contain foam and memory foam tend to sleep the hottest. Saatva mattresses contain memory foam in the comfort layer, making them a hotter than other innersprings (which are generally considered the coolest sleeping option). The Plush Soft design reportedly sleeps the warmest because sleepers tend to sink more deeply. 
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodThe Saatva mattress emits some off-gassing (due in part to the polyfoam and memory foam layers), but most owners report that the odors dissipate within three to five days of unpackaging the mattress.
Edge SupportThe frame of an innerspring mattress is encased to support the springs and provide a suitable sleeping surface.Very GoodInnerspring mattresses tend to have optimal edge support and the Saatva is no exception. Customers report a consistent sleep surface (no-roll off when sleeping towards the edge) as well as above-average push back when sitting on the edge of the mattress.
NoiseInnerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components.GoodRoughly 7% of Saatva owners cite noise as a complaint. This is on par with noise complaints from all innerspring owners.
Ease of Moving and RotatingAll mattresses are relatively heavy, but some can be more unwieldy than others.PoorSaatva mattresses are significantly heavier than the average innerspring, and must be rotated once per year for optimal performance. This will require at least two people.
 

Saatva Price Comparison

Saatva Pricing and Delivery Details

SizeDimensions Height Price
Twin38″W x 75″L11 1/2″ or 14 1/2″ $649.00
Twin XL38″W x 80″L11 1/2″ or 14 1/2″$699.00
Full54″W x 75″L11 1/2″ or 14 1/2″$899.00
Queen60″W x 80″L11 1/2″ or 14 1/2″$999.00
King76″W x 80″L11 1/2″ or 14 1/2″$1,399.00
California King72″W x 84″L11 1/2″ or 14 1/2″$1,399.00

How Is the Mattress Shipped?: Saatva ships mattresses uncompressed. 
Where Do They Ship?: Saatva ships mattresses to addresses in the continental U.S. and Canada. Deliveries to Hawaii are not available. According to the Saatva website, deliveries to Alaska may be coordinated through ‘Lynden Transport,’ a company based in Washington state; customers in Alaska should contact Lynden Transport for a delivery quote. Expected delivery time to Alaska is 12 business days. 

Delivery Fee: Free White Glove delivery is available for customers in the lower 48 states and Canada.

Delivery Policy: The delivery policy for Saatva mattresses is as follows:

  1. Saatva does not charge a cancellation fee prior to the day of delivery.
  2. Customers will be given a four-hour window for the time of delivery on the predetermined day. Saatva notes that drivers make deliveries within the four-hour window 97% of the time.
  3. If customers are not at home, then all materials will be returned to the nearest shipping center; customers may choose to receive a refund, or reschedule the delivery.
  4. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund.
  5. If merchandise is damaged, then customers may receive a full refund . Alternatively, they may re-order the same mattress at no additional cost. A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost.
  6. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost. In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  7. Saatva does not assume any responsibility for houses or rooms with dimensions that prohibit the owner from successfully moving the mattress inside (i.e., a hallway or bedroom that is too narrow). In the event this happens, the mattress will be returned to the nearest shipping center and the owner will not be charged except for the delivery fee.
  8. An adult (18 years or older) must be on the premises at the time of delivery.  

Old Mattress Removal: Saatva will remove old mattresses for free at the time of delivery for customers in the contiguous U.S. Customers in Canada must pay an additional charge of $39.00. Customers should check the ‘Mattress Removal’ box when placing orders on the company’s website.

 

Saatva Product Specifications and Firmness

Saatva mattresses are available in three different firmness ratings: Plush Soft, Luxury Firm, and Firm. Based on our firmness scale, these correspond to 4 (Medium Soft), 6 (Medium Firm), and 7.5 (Firm), respectively. A detailed breakdown of mattress layers and components is found in the table below.

Product NameFirmness ThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Plush Soft4 (Medium Soft)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)5/8″ polyfoam
3/8″ memory foam
2 1/2″ polyfoam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)
Luxury Firm6 (Medium Firm)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)5/8″ polyfoam
3/8″ memory oam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)
Firm7.5 (Firm)11 1/2″4″ 13-gauge recycled bonnell coils (416 coil count)7/8″ polyfoam
3/8″ memory foam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
Euro-top:
1 1/4″ polyfoam
1 oz. dacron
3/4″ fiber
Organic cotton cover
14 1/2″7″ 13-gauge recycled bonnell coils (416 coil count)

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Saatva Mattress Weight Comparison

What Kind of Sleeper Is Best Suited for a Saatva Mattress?

Based on our customer feedback, Saatva mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Saatva Mattress Firmness RatingSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Plush SoftSideVery GoodGoodFair
BackVery GoodVery GoodGood
StomachFairFairPoor
Luxury FirmSideGoodVery GoodGood
BackVery GoodVery GoodGood
StomachFairGoodFair
FirmSideFairVery GoodGood
BackGoodVery GoodVery Good
StomachPoorFairGood

For more information on sleeping positions please see our guides for sideback, stomach and combination sleepers.

 

Saatva Company Information

Customer Service: 9 out of 10 customer experiences show consumers have had a positive experience with Saatva, irrespective of whether or not they liked the product.
BBB rating: A+ 
Company History: Saatva was founded in 2010 and launched in 2011.
Physical Stores: Saatva does not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are arranged online.
Corporate Address:
25 Sylvan Road S., Suite W
Westport, CT 06880-4637
Phone Number: 1-877-672-2882
Contact Email: [email protected]
Website: http://www.saatvamattress.com/saatva-mattress.html
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Sleep Trial and Warranty Information

Trial Period and Guarantee: A 120-night trial period begins on the day of delivery. No “penalty fees, pick-up fees, or re-stocking fees” will be incurred.

Warranty: Saatva mattresses include a 15-year non-prorated warranty:

  1. For the first two years, Saatva will completely replace a mattress at no extra charge to you if the mattress is deemed ‘defective’.
  2. For the last 13 years, Saatva will repair and re-cover a Saatva mattress for a transportation fee of $99 each way.
  3. Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3-5, you can choose to obtain a new mattress (rather than having the current one repaired) for 25% of the original price.
    • During years 6-10, you can choose to obtain a new mattress (rather than having the current one repaired) for 50% of the original price.
    • During years 11-15, you can choose to obtain a new mattress (rather than having the current one repaired) for 75% of the original price.
    • Saatva will not charge a delivery fee for new mattresses for customers who choose this option.
    • No matter how old the warranty is, you can choose to keep the original mattress at no additional charge if you decide to obtain a new mattress at the rates listed above.
  4. The warranty is contingent on the use of a proper support system. The warranty will be voided if a queen or king mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a twin or full mattress is used with a metal bed frame that does not have four legs.
  5. The warranty will cover the following defects:
    • Sagging or body indentations that are 1″ or deeper and do not result from owner misuse.
  6. The warranty will not cover the followiing:
    • Sagging or indentations that do not measure 1″ or deeper. These are considered standard wear and tear.
    • Burns, cuts, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, or inadequate support.
  7. The warranty is exclusively available to original owners that buy their mattress from Saatva or an authorized retailer. Those who buy or acquire their Saatva from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
  8. Customers must notify Saatva in writing regarding any claims.
 

Similar Mattress Options

The table below lists four of Saatva’s main innerspring mattress competitors, all of which sell innersprings in stores and online. You can learn more about these brands by clicking the links at the top of the table.

BrandDenver MattressHampton & RhodesSealy InnerspringZinusSaatva
Model(s)/SeriesDoctor’s Choice Series, Steamboat Firm, Summit, Arapahoe Euro Top & SilverCreek FirmHR100, HR200, HR300, HR340, HR400 & HR440Essentials Collection, Performance Collection & Premium CollectionMemory Foam Collection
iCoil Collection
Cooling Hybrid Gel Foam Mattress
Saatva Mattress
Mattress TypeInnerspringInnerspringInnerspringInnerspringInnerspring
Price Range$249.99 to $649.99$109.99 to $609.99 $499 to $1,499 (base prices) $95.00 to $499.00$649.00 to $1,399.00
Thickness Range9 1/2″ to 13″6 1/2″ to 12 1/2″8 1/2″ to 16″6″ to 14″11 1/2″ or 14 1/2″
Firmness OptionsMedium Soft
Medium
Medium Firm
Firm
Medium Firm
Firm
Soft
Medium
Medium Firm
Soft
Medium Soft
Medium

Medium Firm
Firm
Medium Soft
Medium Firm
Firm
AvailabilityOnline
In-store
Online
In-store
Online
In-store
Online
In-store
Online
In-store
Sleep Trial365 nights100 nightsNone100 nights120 nights
Warranty Length5 to 10 years1 to 10 years10 years10 years15 years
Tuck Customer Satisfaction Rating70% (133 Customer Reviews)65% (89 Customer Reviews)61% to 71% (1,320 Customer Reviews)65% to 78% (16,362 Customer Reviews)76% (1,032 Customer Reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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