Saatva Mattress Reviews

Last updated on

Based on 970 verified customer experiences from 32 unique sources

 

What you need to know about the Saatva Mattress

Mattress Type and Components:

  • Saatva offers innerspring mattresses.
  • The comfort layer features pocketed coils, foam, and memory foam.
  • The support core is constructed using helical-connected hourglass coils encased in foam. This configuration is referred to as coil-on-coil construction.
  • Saatva mattresses also come with a Euro-top cover.

Pros:

  • Saatva mattresses feature innovative coil-on-coil construction that provides a more supportive, body-contouring feel than most standard innersprings.
  • The mattresses have also been touted for minimal off-gassing, and each model is constructed using recycled steel, bio-based foams, and other eco-friendly components.
  • Saatva offers full-service delivery, a 120-day trial period, and a warranty that minimizes costs to the customer.

Cons:

  • Saatva mattresses have been criticized for middling motion isolation.
  • The company also does not own or operate any showrooms or brick-and-mortar stores, which may be an issue for customers who prefer to test out mattresses in-person before buying one.

Product and Price Range: Saatva mattresses are offered in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $599 (Twin) to $1,399 (King and California King). Two height options — 11.5″ and 14.5″ — are available for all six sizes. All Saatva mattresses are manufactured in the U.S. or Canada.

Customer Satisfaction Rating: 76
Calculated from: 970 customer experiences from 32 individual sources
Amazon rating: Not available on Amazon
BBB rating: A+

 

Saatva Price Comparison

Saatva Pricing and Delivery Details

SizeDimensions Height Price
Twin38″W x 75″L11.5″ or 14.5″ $599.00
Twin XL38″W x 80″L11.5″ or 14.5″ $699.00
Full54″W x 75″L11.5″ or 14.5″ $849.00
Queen60″W x 80″L11.5″ or 14.5″ $999.00
King76″W x 80″L11.5″ or 14.5″ $1,399.00
California King72″W x 84″L11.5″ or 14.5″ $1,399.00

How Is the Mattress Shipped?: The mattress is neither compressed nor vacuum-sealed.
Where Do They Ship?: Saatva ships mattresses to addresses in the continental U.S. and Canada.

Delivery Fee: $99.00

Delivery Policy: The delivery policy for Saatva mattresses is as follows:

  1. Saatva does not charge a cancellation fee prior to the day of delivery.
  2. Customers will be given a four-hour window for the time of delivery on the predetermined day. Saatva notes that drivers make deliveries within the four-hour window 97% of the time.
  3. If customers are not at home, then all materials will be returned to the nearest shipping center; customers may choose to receive a refund (minus the delivery fee), or reschedule the delivery with a new delivery fee.
  4. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund including the delivery fee.
  5. If merchandise is damaged, then customers may receive a full refund including the delivery fee. Alternatively, they may re-order the same mattress at no additional cost (including the delivery fee). A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost (including the delivery fee).
  6. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost (including the delivery fee). In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  7. Saatva does not assume any responsibility for houses or rooms with dimensions that prohibit the owner from successfully moving the mattress inside (i.e., a hallway or bedroom that is too narrow). In the event this happens, the mattress will be returned to the nearest shipping center and the owner will not be charged except for the delivery fee.
  8. An adult (18 years or older) must be on the premises at the time of delivery.  

Old Mattress Removal: Saatva will remove old mattresses at the time of delivery for a charge of $39.00. Customers should check the ‘Mattress Removal’ box when placing orders on the company’s website.
Availability: Saatva mattresses are exclusively available from the Saatva website. The company does not currently host any showrooms. 

 

Saatva Product Specifications and Firmness

Saatva mattresses are available in three different firmness ratings:

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Plush3 (Medium-soft)11.5″ or 14.5″7″ 13-gauge recycled bonnell coils (14.5″) and 4″ 13-gauge recycled steel bonnell coils (11.5″)
416 coil count
5/8″ soft regular foam
3/8″ lumbar memory foam
2.5″ super soft foam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
1.25″ super soft regular foam
1 oz. Dacron
3/4″ fiber
Organic cotton cover
Luxury Firm6 (Medium)11.5″ or 14.5″7″ 13-gauge recycled bonnell coils (14.5″) and 4″ 13-gauge recycled steel bonnell coils (11.5″)
416 coil count
5/8″ soft regular foam
3/8″ lumbar memory foam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
1.25″ super soft regular foam
1 oz. Dacron
3/4″ fiber
Organic cotton cover
Firm7.5 (Firm)11.5″ or 14.5″7″ 13-gauge recycled bonnell coils (14.5″) and 4″ 13-gauge recycled steel bonnell coils (11.5″)
416 coil count
7/8″ soft regular foam
3/8″ lumbar memory foam
4″ 14.5-gauge recycled steel pocket coils (884 coil count)
1.25″ super soft regular foam
3/4″ fiber
Organic cotton cover

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: A 120-day trial period begins on the day of delivery. No “penalty fees, pick-up fees, or re-stocking fees” will be incurred.

Warranty: Saatva mattresses include a 15-year non-prorated warranty:

  1. For the first two years, Saatva will completely replace a mattress at no extra charge to you if the mattress is deemed ‘defective’.
  2. For the last 13 years, Saatva will repair and re-cover a Saatva mattress for a transportation fee of $99 each way.
  3. Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3-5, you can choose to obtain a new mattress (rather than having the current one repaired) for 25% of the original price, plus a $99 delivery fee.
    • During years 6-10, you can choose to obtain a new mattress (rather than having the current one repaired) for 50% of the original price, plus a $99 delivery fee.
    • During years 11-15, you can choose to obtain a new mattress (rather than having the current one repaired) for 75% of the original price, plus a $99 delivery fee.
    • No matter how old the warranty is, you can choose to keep the original mattress at no additional charge if you decide to obtain a new mattress at the rates listed above.
  4. The warranty will remain valid as long as the mattress is used with a platform bed. The warranty will be voided if a queen or king mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a twin or full mattress is used with a metal bed frame that does not have four legs.
  5. The warranty will cover body indentations that are 1 ½” or deeper; impressions shallower than this are considered standard wear-and-tear, and repairs will not be covered. The warranty also does not cover damage to the bed caused by the owner, such as burning or stains.
  6. The warranty is only available to the original purchaser.
  7. Customers must notify Saatva in writing regarding any claims.
 

Saatva Mattress Sleep Ratings

CategoryCriteriaSaatva RatingWhat Saatva Users Say
Customer Satisfaction Based on data collected, this is an overall customer sentiment regarding the Saatva Mattress.76%Saatva customers have a higher than average satisfaction rating due in large part to the customer service (they will go above and beyond to ensure a positive experience), as well as the composition of the mattress.
Durability The average mattress will perform for seven years before it needs to be replaced.GoodMost innerspring mattresses last between 6 and 7 years, and Saatva mattresses seem to be on par with this benchmark based on the components used in the bed and the customer experience data collected.
Motion IsolationMattresses that are overly responsive will create excess motion when someone gets up or shifts positions in bed, while others isolate the motion to that person’s area of the mattress.FairInnersprings tend to create the most motion transfer. Saatva’s coil-on-coil configuration minimizes motion to some extent, but beds made of foam or latex are still the best option for motion isolation.
Sex Bouncier, more responsive beds tend to be more enjoyable for sex.Very GoodThe construction of the saatva gives it bounce which is generally preferable for sex and customers report that it’s easy to move around on as well. The weight of the bed helps keep it in place which is a plus compared to lighter innerspring options.
ConformingMattresses that conform to a sleeper’s figure tend to provide more spinal support and pressure-point relief.FairSaatva’s coil-on-coil construction and memory foam comfort layer offers higher levels conforming than many other innersprings — but it still falls short of latex and memory foam models.  
Temperature Neutrality‘Sleeping hot’ is a common complaint about beds that retain too much body heat, causing discomfort throughout the night.GoodMattresses that contain foam and memory foam tend to sleep the hottest. Saatva mattresses contain memory foam in the comfort layer, making them a hotter than other innersprings (which are generally considered the coolest sleeping option). Keep in mind the plush model will likely sleep hotter than the other two given that a sleeper will sink deeper into the mattress. 
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodSaatva’s website notes ‘no’ off-gassing during the manufacturing process, but some 10% of customers report slight smells that last for an average of 3-5 days after delivery.
Edge SupportThe frame of an innerspring mattress is encased to support the springs and provide a suitable sleeping surface.Very GoodInnerspring mattresses tend to have optimal edge support and the Saatva is no exception. Customers report a consistent sleep surface (no-roll off when sleeping towards the edge) as well as above average push back when sitting on the edge of the mattress.
NoiseInnerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components.GoodNoise complaints for the Saatva are on par with the average for all innersprings based on our data which has 7% of customers citing noise as a complaint. 
Ease of Moving and RotatingAll mattresses are relatively heavy, but some can be more unwieldy than others.PoorSaatva mattresses are significantly heavier than the average innerspring, and must be rotated once per year for optimal performance. This will take at least two people to do and remember that the handles are not meant to lift but only to rotate the mattress.
 

Saatva Customer Satisfaction Rating Comparison

Saatva Weight Comparison

What Type of Sleeper is Best Suited for a Saatva Mattress?

Based on our customer feedback, Saatva mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairGoodGood
BackVery GoodFairGood
StomachFairGood Fair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Saatva Company Information

Customer Service: 9 out of 10 customer experiences show consumers have had a positive experience with Saatva, irrespective of whether or not they liked the product.
BBB rating: A+
Company History: Saatva was founded in 2010 and launched in 2011
Physical Stores: Saatva does not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are arranged online.
Corporate Address:
25 Sylvan Road S., Suite W
Westport, CT 06880-4637
Phone Number: 1-877-672-2882
Contact Email: [email protected]
Website: http://www.saatvamattress.com/saatva-mattress.html
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Saatva Customer Complaints

General customer complaints about Saatva mattresses include:

  • Difficulty moving and rotating the mattress due to its above-average weight.
  • High levels of motion transfer.
  • A lack of brick-and-mortar stores, which can lead to miscommunication between customers and service representatives.
  • Delivery issues, such as customers receiving the incorrect mattress or not receiving their mattress within the pre-agreed date/time window.
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

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Shipping Costs

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Additional Information

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