Based on 74 verified customer experiences from 38 unique sources
What You Need to Know about the Leesa Mattress
Mattress Type and Components:
Leesa offers a single model mixed foam mattress.
The comfort layers are composed of a 2-inch layer of Avena® foam (with latex-like qualities) above a 2-inch layer of memory foam.
The support core features 6 inches of 1.8 PCF polyfoam.
Leesa mattresses also come with a cover woven from a blend of polyester and Lycra® spandex.
The Leesa (like most foam beds) has great motion isolation.
It’s delivered compressed, in a box, via UPS.
Leesa offers a 100-night sleep trial which is comparable to other online-only offerings.
Leesa mattresses are relatively inexpensive compared to other memory foam models, as well.
Customers note the slightly unique feel of Aveena compared to other memory foam options on the market.
Leesa mattresses have poor edge support, making it rather easy for sleepers to experience the feeling of “roll off”.
Only one model/firmness level is offered.
The company hasn’t been around long enough to test durability
Product and Price Range: Leesa mattresses are offered in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $425 (Twin) to $970 (King and California King). All six sizes are 10 inches high. All Leesa mattresses are manufactured in the U.S.
How Is the Mattress Shipped?: The mattress is compressed, vacuum-sealed, and shipped in a box via UPS equipped with handles for easier maneuvering. The mattress should be unpackaged within 30 days of arrival. Where Do They Ship?: Leesa ships mattresses to addresses anywhere in the U.S., Canada, and the U.K. Delivery Fee: No charge
Delivery Policy: The delivery policy for Leesa mattresses is as follows:
After a customer order is placed, the mattress must be constructed and compressed. This process generally takes three to five business days.
Leesa ships mattresses in the U.S. and Canada using UPS Ground. Estimated delivery times are one to five business days. Deliveries to the U.K. typically take at least one week.
Leesa does not schedule customer deliveries. Customers who need to receive their mattress on certain dates can contact UPS Ground to schedule specific delivery times, or possibly delay the estimated delivery date and time. Otherwise, customers should reach out to Leesa as soon as they receive their tracking number to see if any special arrangements can be made.
Customers who live in an apartment or condominium should alert their front desk or doorman about the delivery. Once a Leesa mattress delivery has been refused or marked as return to sender, the company is unable to reverse the shipping. Customers who experience this should contact Leesa as soon as possible.
Shipping addresses can be adjusted at any time, but Leesa urges customers to make these changes within 24 hours of placing their order to avoid any errors.
Old Mattress Removal: Because UPS provides their deliveries, Leesa does not offer removal services for old mattresses. Availability: Leesa mattresses are available on the Leesa website and Amazon.com. Leesa operates one brick-and-mortar store, the Leesa Dream Gallery in New York City that features mattresses for sale, as well as work by local artists.
Leesa Product Specifications and Firmness
Leesamattresses are available in onefirmness rating:
Support Core Components
Comfort Layer Components
The Leesa Mattress
6 (Medium Firm)
6″ 1.8 PCF Foam (32 ILD)
2″ 3.65 PCF Foam (20 ILD) 2″ 3 PCF Foam (9 ILD)
Woven Polyester and Lycra® Spandex
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Sleep Trial and Warranty Information
Trial Period and Guarantee: Leesa offers a 100-night risk-free trial with free shipping. Warranty: Leesa offers a 10-year non-prorated, full-replacement limited warranty:
The warranty is deductible-free.
For the full 10 years of warranty coverage, Leesa will repair or replace the following product defects:
Visible indentations that are deeper than one inch and not resulting from an ‘improper or unsupportive’ foundation.
Flaws in the craftsmanship of the mattress that damage the foam after the user has correctly set up the mattress with a proper foundation.
Flaws with the cover, including the zippers and seams. Please note: ‘In the event that Leesa replaces the mattress cover, Leesa will replace it with the current style of cover available for the mattress, which may be of a different color, design, or material than the original cover provided’.
The warranty of a Leesa mattress will not cover the following:
A ‘normal increase’ in the softness of the memory foam that does not affect its ability to provide pressure relief.
Burns, cuts, tears, stains, and other physical damages to the cover not caused by the manufacturing or shipping processes.
Replacement of additional Leesa parts (such as blankets), unless that product is also defective.
Products acquired through sellers ‘who are not authorized dealers’.
Products that have been sold ‘as is’, ‘preconditioned’, or otherwise not in new, first-quality condition. The warranty also does not cover products that have been resold from the original owner.
Leesa will replace or repair defective parts free of charge, but owners are responsible for paying transportation and shipping fees associated with these services.
The warranty is non-transferable, and only valid for the original owner, beginning on the initial purchase date of a new mattress from Leesa Sleep, LLC.
The warranty will be voided as soon as the mattress is taken out of the U.S., Canada, or the U.K.
If the original mattress owner decides to upgrade after noticing a defect covered under their warranty, they may do so by ‘paying the difference between the cost of the original product being replaced and the cost of the upgraded product’, as well as the cost of additional required components that are not being replaced under the warranty. A new warranty will be issued for the new parts only.
Leesa Mattress Sleep Ratings
What Leesa Users Say
Based on data collection, this is an overall customer sentiment regarding the Leesa mattress.
Leesa customers have a higher than average due in large part to their customer service being willing to bend over backwards for customers.
Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape once compression is removed.
Although the company hasn’t been around long enough for customer experience data around durability to come in, based on the specs and experiences so far we assume the Leesa has a slightly better than average durability compared to other foam mattresses
Memory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.
Customers report little to no motion transfer with the leesa mattress across the board which is a characteristic of all foam beds in general.
Many memory foam users report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress.
Leesa mattresses are slightly more responsive than the average memory foam model, but are still considered less than optimal for sex compared to other mattress types based on customer experiences
Memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.
Customers report higher than average conforming ability even when compared to other all foam mattresses. Aveena foam having qualities more similar to latex does give the mattress better point elasticity than memory or poly foam
Memory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.
A higher than average number of Leesa customers report sleeping hot compared to innerspring and latex beds but this percentage is on par with all foam beds which tend to sleep hot
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
Memory foam is known for higher than average levels of off-gassing, and Leesa mattresses are no exception. 1 in every 7 customers reported an odor from the mattress that usually dissipated within a week
Because of their construction, memory foam mattresses often feature little to no edge support.
Edge support on entirely foam beds is usually poor compared to other mattress types and the Leesa is no exception here.
Memory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal components
Leesa (like all foam beds) shouldn’t produce any noise.
Ease of Moving and Rotating
Memory foam mattresses tend to be lighter, which makes them easier to move. They also never need to be rotated, since only one side is designed for sleeping.
At 67 lbs., Leesa mattresses are relatively light even by memory foam standards which allows for easy movement and rotation.
Leesa Customer Satisfaction Rating Comparison
Leesa Weight Comparison
What Type of Sleeper Is Best Suited for a Leesa Mattress?
Based on our customer feedback, Leesa mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Lightweight Sleeper Rating (Less than 130 lbs)
Average Weight Sleeper Rating (130 to 230 lbs)
Heavyweight Sleeper Rating (More than 230 lbs)
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Leesa Company Information
Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Leesa, irrespective of whether or not they liked their mattress. BBB rating: B+ Company History: Leesa was founded in 2014. Physical Stores: Leesa owns and operates the Leesa Dream Gallery in SoHo, New York City. This is currently the company’s only brick-and-mortar showroom. Corporate Address: 3704 Pacific Ave., Ste. 200 Virginia Beach, VA 23451 Phone Number: 1-844-335-3372 (1-844-33LEESA) Contact Email: [email protected] Website: https://www.leesa.com/ Facebook Instagram Twitter
Leesa Customer Complaints
General customer complaints about Leesa mattresses include:
Poor edge support.
Lack of variety in mattress firmness options that comes with the “universal comfort” mattresses.