Based on 85 verified customer experiences from 44 unique sources.
What You Need to Know about the Tuft & Needle Mattress
Mattress Type and Components:
Tuft & Needle offers foam mattresses.
The comfort layer is constructed from polyfoam with a density of 2.8 pounds per foot.
The support layer features polyfoam with a density of 1.8 pounds per foot.
Tuft & Needle mattresses also come with a cover woven from a blend of rayon and polyester.
Tuft & Needle mattresses are not made from memory foam, but the polyfoam used in the comfort layer conforms to the body and relieves pressure points in a way that is similar to memory foam.
Tuft & Needle mattresses tend to sleep slightly cooler than memory foam models.
Tuft & Needle mattresses have a lower-than-average price-point compared to comparable all-polyfoam mattresses.
The 100-night mattress trial is extended to all Tuft & Needle customers, including those who purchase their mattress through the company’s authorized retailers, Amazon.com and Huckberry.com.
The shipping rates to Alaska, Hawaii, and Canada are significantly lower than the rates offered by many other sellers.
The company began selling products in 2013, meaning that it may be too soon to accurately gauge the lifespan and long-term performance of these mattresses.
The foam used in the comfort layers and support cores of Tuft & Needle mattresses tends to lose its shape and degrade relatively quickly according to owner data.
The mattresses offer very little edge support.
Tuft & Needle offers one mattress with a single firmness rating, which may be limiting for some customers.
Product and Price Range: Tuft & Needle mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $400 (Twin) to $900 (King and California King). All Tuft & Needle mattresses are manufactured in the U.S.
How Is the Mattress Shipped?: Tuft & Needle mattresses are compressed, vacuum-sealed, and shipped in a box. Box weights range from 50 lbs (Twin) to 94 lbs (King and California King). The mattress will fully expand two to three hours after it is unpackaged. Tuft & Needle recommends unpackaging the mattress within two to three weeks of delivery. Where Do They Ship?: Tuft & Needle ships mattresses to all addresses in the U.S. and Canada except for Quebec. Delivery Fee: No charge for deliveries in the contiguous 48 states. For Alaska or Hawaii deliveries, the shipping fee will range from $120 to $190. For Canadian deliveries, sales tax will be assessed at a rate of 5% to 15% (depending on the province).
Delivery Policy: The delivery policy for Tuft & Needle is as follows:
FedEx Ground is used for all deliveries to the U.S. and Canada. The estimated delivery time within the contiguous U.S. is two to five business days. For Alaska and Hawaii, customers should expect their delivery within seven to 10 business days. For Canadian addresses, most deliveries will take three to six business days to arrive, although shipping to remote Canadian locations may take up to 12 business days.
Customized delivery instructions can be made through Tuft & Needle, who will pass along these details to FedEx Ground. Customers can also make arrangements directly with FedEx. Please note that FedEx couriers are unable to contact customers over the phone at the time of delivery.
Per state law, deliveries to California, Connecticut, and Rhode Island will incur a mandatory recycling fee of $10 or $11.
Orders may be updated after payment has been processed and the mattress has shipped. Customers should reach out to Tuft & Needle if they wish to adjust their delivery details.
Per FedEx Ground policies: if purchasers are not home at the time of delivery, the mattress package will be left on their front door or in the lobby of their apartment or condo. Signatures are not required for residential deliveries, but customers can request signature authorization for their delivery. At the driver’s discretion, he/she may decide to keep the mattress and deliver it on the next business day.
Old Mattress Removal: Because FedEx Ground provides their deliveries, Tuft & Needle does not offer old mattress removal services. Availability: Tuft & Needle mattresses are available for sale on the Tuft & Needle website, as well as Amazon.com and Huckberry.com. Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix, as well; these stores do not keep a mattress inventory, but customers can arrange home deliveries through onsite customer service representatives.
Tuft & Needle Product Specifications and Firmness
Tuft & Needle mattresses are available in onefirmness rating. The table below features a detailed breakdown of the mattress layers and components.
Support Core Components
Comfort Layer Components
Tuft & Needle Mattress
6.5 (Medium Firm)
7″ 1.8 PCF Polyfoam
3″ 2.8 PCF Polyfoam
50% rayon 50% polyester
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Sleep Trial and Warranty Information
Trial Period and Guarantee: Tuft & Needle offers a 100-night mattress trial.
The 100-night trial will be available to customers who buy their mattress directly through Tuft & Needle, or those who purchase their mattress from Amazon.com or Huckberry.com. Please note that Amazon customers must coordinate the trial with Amazon.com customer service representatives. Those who purchase their mattress through Huckberry.com will coordinate their sleep trial with Tuft & Needle’s support team.
Purchasers from Alaska and Hawaii will be eligible for the 100-night trial, but their shipping fees will not be refunded.
Most returned mattresses are donated to charity. If a customer needs their mattress to be picked up, Tuft & Needle will cover handling and transportation charges.
The mattress must remain in the U.S. for the entire 100-night trial period; the trial will be rescinded if the mattress leaves U.S. soil.
The mattress trial is exclusively offered to the original buyer, and a receipt showing proof of purchase is required.
Tuft & Needle mattress trials are limited to one household per year.
Warranty: Tuft & Needle offers a 10-year nonprorated warranty.
Warranty coverage will be limited to original buyers who have purchased their mattress from Tuft & Needle, Amazon.com, or Huckberry.com.
The Tuft & Needle warranty will cover the following product defects:
Visible indentations or sags in the mattress surface that are 3/4″ or deeper.
Physical flaws in the mattress that lead to premature splitting or cracking.
Manufacturing defects that cause the fabric or stitching to wear out or come undone.
The warranty will not cover the following:
‘Minor imperfections and cosmetic flaws’.
Indentations or sagging in the sleep surface that are less than 3/4″ deep; this is considered normal wear and tear.
Tears, stains, burns, discolorations, and other types of damage that do not occur during the manufacturing or shipping processes.
Dampness or mold.
Repairs or replacements that are requested due to a change in the owner’s sleep preferences.
‘Individual or personalized allergies and insensitivities’.
Naturally occurring mattress smells, including off-gassing.
Damages or changes that occur due to ‘ordinary, intended maintenance and uses’, or reclining and sleeping.
Damage that occurs due to improper foundational support. According to Tuft & Needle, proper support refers to a ‘firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it.’ Please note that Tuft & Needle mattresses can be used on the floor without a foundation.
Repairs or replacements to the original mattress will neither extend nor reset the warranty coverage.
Customers must do the following when filing a warranty claim must submit a written description of the problem (accompanied by a photo is possible) and proof of original purchase. Failure to comply with these requirements may result in Tuft & Needle voiding the warranty.
Tuft & Needle Mattress Sleep Ratings
Tuft & Needle Rating
What Tuft & Needle Users Say
Based on data collection, this is an overall customer sentiment regarding the Tuft & Needle mattress.
Tuft & Needle has earned an above-average customer satisfaction rating, due in part to the company’s customer service, as well as a relatively low price-point.
Foam mattresses are designed to provide a soft sleep surface and retain their original shape over time, but indentations are to be expected.
Some owners claim that Tuft & Needle mattresses begin to lose their shape after less than a year of use, but on average these mattresses have the same lifespan as comparable foam-based models.
Memory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.
Although Tuft & Needle mattresses contain no memory foam, customer reports indicate that the sleep surface reduces motion transfer to a significant extent.
Many foam mattress owners report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress.
Tuft & Needle mattresses have the same issue with ease of movement on the mattress that other all foam beds do, which is less than innerspring or latex counterparts.
Memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.
Tuft & Needle mattresses do not conform as closely to sleepers’ bodies as memory foam or latex models, but many owners report improved spinal alignment and pressure relief.
Foam and memory foam retain more body heat than other mattress materials, and users often ‘sleep hot’ as a result.
Mattress owners claim that Tuft & Needle mattresses retain less body heat, allowing them to sleep cooler than they would on memory foam models.
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
Some off-gassing is to be expected with the Tuft & Needle mattress, but these odors will dissipate rather quickly compared to memory foam mattresses.
Because of their construction, foam and memory foam mattresses often feature little to no edge support.
Tuft & Needle purchasers claim these mattresses offer very little edge support, and early sinkage around the edges is common.
Foam-based mattresses minimize noise, due to their lack of springs, coils, and other metal components
Tuft & Needle mattresses are virtually silent.
Ease of Moving and Rotating
Foam-based mattresses tend to be lighter, which makes them easier to move. Most never need to be flipped, since only one side is designed for sleeping.
Customers report that Tuft & Needle mattresses are lighter and easier to move around compared to other foam and memory foam models.
What Type of Sleeper Is Best Suited for a Tuft & Needle Mattress?
Based on our customer feedback, Tuft & Needle mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Lightweight Sleeper Rating (Less than 130 lbs)
Average Weight Sleeper Rating (130 to 230 lbs)
Heavyweight Sleeper Rating (More than 230 lbs)
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Tuft & Needle Company Information
Customer Service: 8 out of 10 customer experiences show consumers have had a positive experience with Saatva, irrespective of whether or not they liked the product. BBB rating: A+ Company History: Tuft & Needle was founded in 2012, and began selling mattresses in 2013. Physical Stores: Tuft & Needle operates brick-and-mortar showrooms in San Francisco, CA, and Phoenix, AZ. Customers should take note that they can purchase and arrange mattress deliveries at these showrooms, but they will not be able to take home a mattress. Corporate Address: 605 E. Grant Street Phoenix, AZ 85004 Phone Number: 877-842-2586 Contact Email: [email protected] Company Website: https://www.tuftandneedle.com/ Facebook Instagram Twitter
General customer complaints about Tuft & Needle mattresses include:
Premature indentations, sinking edges, and other issues related to durability.
Lack of available options; at this time, Tuft & Needle offers one mattress model with one possible firmness rating.
Difficulty getting up or sitting down on the mattress due to below-average thickness.