Tuft & Needle Mattress Review

The Tuck team collected and analyzed 2,857 verified customer experiences from 44 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

What You Need to Know about the Tuft & Needle Mattress

Mattress Type and Components: Tuft & Needle offers polyfoam mattresses sold under the name ‘T&N Mattress.’

  • The comfort layer is constructed from polyfoam with a density of 2.8 pounds per cubic foot (PCF).
  • The support layer features polyfoam with a density of 1.8 pounds per cubic foot (PCF).
  • The cover woven from a blend of rayon and polyester.

Pros:

  • Specialty polyfoam offers close conforming and pressure relief at a lower price-point than memory foam
  • Good motion isolation
  • Virtually silent when compressed
  • Free shipping in the lower 48 states
  • A+ rating from Better Business Bureau

Cons:

  • Firmness limited to one option
  • Difficult getting on and off the bed due to low-profile design
  • Weak edge support
  • Unknown long-term performance due to limited company and product history

Product and Price Range: Tuft & Needle mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $325 (Twin) to $700 (King and California King). All Tuft & Needle mattresses are manufactured in the U.S.

Customer Satisfaction Rating: 80%
Calculated from: 2,857 customer experiences from 55 individual sources

Main Competitors: Tuft & Needle’s main competitors include online ‘bed in a box’ brands that sell polyfoam or mixed foam mattresses at average to below-average price-points.
Availability: Tuft & Needle mattresses are available on the Tuft & Needle website, as well as other online retailers like Amazon.com and Huckberry.com. The company operates brick-and-mortar showrooms in Arizona and Washington state, as well.
Amazon rating: 4.3
BBB rating: A+

Tuft & Needle Customer Satisfaction Rating Comparison

Tuft & Needle Mattress Sleep Ratings

CategoryCriteriaTuft & Needle RatingWhat Tuft & Needle Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Tuft & Needle mattress.80%Tuft & Needle has earned an above-average customer satisfaction rating compared to other all-foam models. The mattress is considered ‘high-value’ by many due to its low price-point.
Durability Foam mattresses are designed to provide a soft sleep surface and retain their original shape over time, but sagging and indentations are to be expected.GoodTuft & Needle mattresses are designed to perform for six to seven years, which is on par with similar models. The mattresses have been sold for less than five years, and longevity past the five-year mark has not been evaluated, but owners report minimal sagging and deterioration.
Motion IsolationFoam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.Very GoodAlthough Tuft & Needle mattresses contain no memory foam, customer reports indicate that the sleep surface absorbs and reduces motion transfer to a significant extent.
Sex Foam mattresses tend to be less bouncy and less responsive than other mattress options, which can affect how they feel during sex.FairTuft & Needle mattresses are somewhat bouncy, but they may not be responsive enough for some couples.
ConformingMemory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.Very GoodTuft & Needle owners — particularly those with below-average weights — report close conforming and above-average pain and pressure relief compared to owners of other all-polyfoam mattress models.
Temperature NeutralityFoam and memory foam retain more body heat than other mattress materials, and users often ‘sleep hot’ as a result.GoodA small number of Tuft & Needle owners claim their mattress sleeps excessively hot, but most say temperature neutrality is not a significant issue.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodSome off-gassing is to be expected with the Tuft & Needle mattress, but these odors will dissipate rather quickly.
Edge SupportBecause of their construction, foam and memory foam mattresses often feature little to no edge support.PoorEdge support is one of the main complaints associated with Tuft & Needle, and many owners report sinkage where people sit at the edges.
NoiseFoam-based mattresses minimize noise, due to their lack of springs, coils, and other metal componentsExcellentTuft & Needle mattresses are virtually silent when bearing weight.
Ease of Moving and RotatingAll mattresses are relatively heavy, but some are more unwieldy and difficult to move than others.Very GoodTuft & Needle mattresses are significantly lighter than comparable foam and memory foam models, making them fairly easy to move and maneuver.

Tuft & Needle Price Comparison

Tuft & Needle Pricing and Delivery Details

SizeDimensions Height Price
Twin39″W x 75L”10″$325
Twin Extra Long39W” x 80L”10″$375
Full54W” x 75L”10″$475
Queen60W” x 80L”10″$575
King80W” x 76L”10″$700
California King84W” x 72L”10″$700

How Is the Mattress Shipped?: Tuft & Needle mattresses are compressed, vacuum-sealed, and shipped in a box. Box weights range from 50 lbs (Twin) to 94 lbs (King and California King). The mattress will fully expand two to three hours after it is unpackaged. Tuft & Needle recommends unpackaging the mattress within two to three weeks of delivery.
Where Do They Ship?: Tuft & Needle ships mattresses to all addresses in the U.S. The company does not ship mattresses to Canada directly, but Canada deliveries are offered through Amazon.com.
Delivery Fee: No charge for deliveries in the contiguous 48 states. For Alaska or Hawaii deliveries, the shipping fee will range from $120 to $190.

Delivery Policy: The delivery policy for Tuft & Needle is as follows:

  1. FedEx Ground is used for all deliveries to the U.S.. The estimated delivery time within the contiguous U.S. is two to five business days. For Alaska and Hawaii, customers should expect their delivery within seven to 10 business days.
  2. Customized delivery instructions can be made through Tuft & Needle, who will pass along these details to FedEx Ground. Customers can also make arrangements directly with FedEx. Please note that FedEx couriers are unable to contact customers over the phone at the time of delivery.  
  3. Orders may be updated after payment has been processed and the mattress has shipped. Customers should reach out to Tuft & Needle if they wish to adjust their delivery details.
  4. Per FedEx Ground policies: if purchasers are not home at the time of delivery, the mattress package will be left on their front door or in the lobby of their apartment or condo. Signatures are not required for residential deliveries, but customers can request signature authorization for their delivery. At the driver’s discretion, he/she may decide to keep the mattress and deliver it on the next business day.  

Old Mattress Removal: Because FedEx Ground provides their deliveries, Tuft & Needle does not offer old mattress removal services.

Tuft & Needle Product Specifications and Firmness

In terms of firmness, the T&N Mattress is considered a Medium Firm, or a 6.5 on our 1-10 firmness scale. A full breakdown of mattress dimensions and components is found in the table below.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Tuft & Needle Mattress6.5 (Medium Firm)10″7″ 1.8 PCF Polyfoam3″ 2.8 PCF Polyfoam50% rayon
50% polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Tuft & Needle Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Tuft & Needle Mattress?

Based on our customer feedback, the T&N Mattress has received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairVery Good Good
BackVery GoodVery Good Very Good
StomachGood GoodFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Tuft & Needle Company Information

Customer Service: 8 out of 10 owner experiences show customers have had a positive experience with Tuft & Needle, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Tuft & Needle was founded in 2012, and began selling mattresses in 2013.
Physical Stores: Tuft & Needle operates brick-and-mortar showrooms in two Arizona cities, Gilbert and Scottsdale, as well as a third location in Seattle.
Corporate Address:
605 E. Grant Street
Phoenix, AZ 85004
Phone Number: 877-842-2586
Contact Email: [email protected]
Company Website: https://www.tuftandneedle.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Tuft & Needle offers a 100-night mattress trial.

  1. The 100-night trial will be available to customers who buy their mattress directly through Tuft & Needle, or those who purchase their mattress from Huckberry.com. Please note that Amazon customers must coordinate the trial with Amazon.com customer service representatives. Those who purchase their mattress through Huckberry.com will coordinate their sleep trial with Tuft & Needle’s support team.
  2. Purchasers from Alaska and Hawaii will be eligible for the 100-night trial, but their shipping fees will not be refunded.
  3. Most returned mattresses are donated to charity. If a customer needs their mattress to be picked up, Tuft & Needle will cover handling and transportation charges.
  4. The mattress must remain in the U.S. for the entire 100-night trial period; the trial will be rescinded if the mattress leaves U.S. soil.
  5. The mattress trial is exclusively offered to the original buyer, and a receipt showing proof of purchase is required.
  6. Tuft & Needle mattress trials are limited to one household per year.

Warranty: Tuft & Needle offers a 10-year nonprorated warranty.

  1. Warranty coverage will be limited to original buyers who have purchased their mattress from Tuft & Needle, Amazon.com, or Huckberry.com.
  2. The Tuft & Needle warranty will cover the following product defects:
    • Visible indentations or sags in the mattress surface that are 3/4″ or deeper.
    • Physical flaws in the mattress that lead to premature splitting or cracking.
    • Manufacturing defects that cause the fabric or stitching to wear out or come undone.
  3. The warranty will not cover the following:
    • Indentations or sagging in the sleep surface that measure less than 3/4″ deep; this is considered normal wear and tear.
    • Tears, stains, burns, discolorations, and other types of damage that do not occur during the manufacturing or shipping processes.
    • Dampness or mold.
    • Repairs or replacements that are requested due to a change in the owner’s sleep preferences.
    • ‘Individual or personalized allergies and insensitivities’.
    • Naturally occurring mattress smells, including off-gassing.
    • Damages or changes that occur due to ‘ordinary, intended maintenance and uses’, or reclining and sleeping.
    • Damage that occurs due to improper foundational support. According to Tuft & Needle, proper support refers to a ‘firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it.’ Please note that Tuft & Needle mattresses can be used on the floor without a foundation.
  4. Repairs or replacements to the original mattress will not extend or reset the warranty coverage.
  5. When filing a warranty claim, customers must submit a written description of the problem and proof of original purchase. Failure to comply with these requirements may result in Tuft & Needle voiding the warranty.
  6. This warranty is exclusively available to original owners who purchase their mattress directly from Tuft & Needle or an authorized retailer. Those who buy or acquire their mattress from the original owner or an unauthorized retailer will not receive warranty coverage.

Similar Mattress Options

Lastly, let’s look at some mattress brands and models that are comparable to Tuft & Needle’s T&N Mattress. The following four brands offer mattresses made with memory foam and/or polyfoam, and primarily sell their products online at mid-range or low price-points.

BrandCasperLeesaLoom & LeafNolah SleepTuft & Needle
Model(s)The Essential & The CasperLeesa MattressLoom & Leaf MattressNolah MattressT&N Mattress
Mattress TypeMixed foamMixed foamMemory foamPolyfoamPolyfoam
Price Range$350 to $1,195$525 to $1,070$749 to $1,299$549 to $1,069$325 to $700
Thickness Range8 1/2″
10″
10″12″10″10″
Firmness OptionsMedium
Firm
MediumMedium
Firm
MediumMedium Firm
AvailabilityOnline
In-store
Online
In-store
OnlineOnlineOnline
Sleep Trial100 nights100 nights120 nights120 nights100 nights
Warranty Length10 years10 years15 years15 years10 years
Tuck Customer Satisfaction Rating69% to 72%
(1,032 customer reviews)
77% (1,012 customer reviews)72% (113 customer reviews)73% (355 customer reviews)80% (9,625 customer reviews)