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Casper Mattress Reviews

Written by - Jackson Lindeke.
Casper Mattress Reviews

The Bottom Line.

Tuck readers enjoy $100-$200 OFF Casper Mattresses.

Use code = TUCK at checkout

Learn More

10,665 Verified Customer Experiences

60 Unique Review Sources

120 Hours of Lab Testing

5 Sleep Experts Consulted

  • Casper Original
  • Casper Wave
  • Casper Hybrid
  • Casper Wave Hybrid
Meet Our Testing Team
Keith
Keith
Jackson
Jackson
Charles
Charles
Mari
Mari
Rachel
Rachel
Elizabeth
Elizabeth
Isaac
Isaac

General Overview

  • All five models sleep fairly cool, effectively isolate motion, and produce little to no noise
  • Free standard delivery and free White Glove delivery with The Wave and Wave Hybrid
  • 100-night risk-free trial
  • A+ rating from the Better Business Bureau

Cons

  • Some models are relatively heavy and difficult to move
  • Above-average price-points for certain models

Tuck readers receive $100-200 off a Casper Mattress.

Use the code = TUCK at checkout Check Lowest Prices

Overview

As one of the most well-known and marketable bed-in-a-box companies, Casper has brought their brand to the forefront of the mattress industry. Casper offers two memory foam mattresses, two hybrid mattresses and one mixed foam and latex mattress in its current lineup:

  • The Casper has a comfort layer with three separate components: a middle memory foam layer placed between top and bottom layers of polyfoam. The support core is constructed from polyfoam, as well. The paneled cover is made from a blend of several fabrics, primarily polyester and rayon.
  • The Wave has a comfort system with four primary components: a top layer of ‘Flo Foam’ pillow top polyfoam; a second layer of blended synthetic and natural latex; a third layer of memory foam; and a bottom layer of high-resilience polyfoam. The support core is constructed from high-density polyfoam, and the cover is a cotton blend.
  • The Essential is constructed with a top layer of polyfoam and a bottom layer of memory foam in the comfort system, and a support core made of high-density polyfoam.
  • The Casper Hybrid is constructed with comfort layers of open-cell polyfoam and memory foam, along with a transitional layer of high-density foam. The pocketed coil support core is reinforced with a high-density foam base for added sleeper and support. It also has a polyester cover. The Casper Hybrid measures 12″ thick; it is considered ‘Medium’ (5.5).
  • The Wave Hybrid is made with comfort layers of polyfoam, synthetic latex, and memory foam, followed by a transitional layer of high-resiliency polyfoam infused with cooling gel pods. The pocketed coil support core is encased in high-density foam, which helps prevent sagging in the sleep surface and sinkage along the edges. The Wave Hybrid measures 13″ thick; it is considered ‘Medium Soft’ (4.5).

Sleeper experiences with Casper mattresses vary by model. The Casper, Wave, and Essential are all-foam or mixed-foam models with slightly lower profiles. They provide consistent body conforming, resulting in pain and pressure relief for most sleepers.

Casper’s hybrids, on the other hand, are the most suitable choices for sleepers who naturally run hot; the hybrids generate strong air circulation, which helps keep the bed at a comfortable temperature throughout the night. All Casper mattresses provide better-than-average motion isolation, as well.

Casper offers free shipping anywhere in the contiguous U.S., and some models qualify for free in-home assembly at no extra charge. Each bed is backed by a 100-night sleep trial and a 10-year warranty. In terms of pricing, Casper models range from inexpensive (the Essential) to fairly expensive (The Wave and the Wave Hybrid).

Learn more about each of these mattresses below in our full review. We’ll also provide a general overview of the company’s shipping, return, and warranty policies, along with some similar product recommendations.

  • Casper
  • Casper Hybrid
  • Casper Wave
  • Wave Hybrid
  • Casper Essential

Full Sleep Rating

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise

Full Sleep Rating

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise

Full Sleep Rating

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise

Full Sleep Rating

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise

Full Sleep Rating

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
  • Casper
  • Casper Hybrid
  • Casper Wave
  • Wave Hybrid
  • Casper Essential
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
Durability
Motion Isolation
Off-gassing
Conforming
Sex
Temperature Neutrality
Edge Support
Noise
hand

Durability

Owners report that Casper models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Durability

Owners report that Casper models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Motion Isolation

The Casper mattress absorbs and minimizes motion to a significant extent, according to owners.

Motion Isolation

The Casper mattress absorbs and minimizes motion to a significant extent, according to owners.

Off-gassing

Some Casper owners report moderate off-gassing when the mattress is new.

Off-gassing

Some Casper owners report moderate off-gassing when the mattress is new.

Conforming

The Casper offers comfortable conforming and targeted pressure relief.

Conforming

The Casper offers comfortable conforming and targeted pressure relief.

Sex

Our testing indicates that The Casper isn't particularly responsive or bouncy given it's construction so is just ok for sex which is on par with most mixed foam mattresses.

Sex

Our testing indicates that The Casper isn't particularly responsive or bouncy given it's construction so is just ok for sex which is on par with most mixed foam mattresses.

Temperature Neutrality

Casper mattresses absorb minimal body heat and sleep fairly cool compared to other memory foam mattresses.

Temperature Neutrality

Casper mattresses absorb minimal body heat and sleep fairly cool compared to other memory foam mattresses.

Edge Support

The Casper offers minimal edge support and sinkage aorund the perimeter is likely over time.

Edge Support

The Casper offers minimal edge support and sinkage aorund the perimeter is likely over time.

Noise

Casper mattresses are virtually silent when bearing weight.

Noise

Casper mattresses are virtually silent when bearing weight.

hand

Durability

The Casper Hybrid has an expected lifespan of six and a half to seven years, which is typical for a hybrid with softer comfort layers.

Durability

The Casper Hybrid has an expected lifespan of six and a half to seven years, which is typical for a hybrid with softer comfort layers.

Motion Isolation

The Casper Hybrid's thick, softer comfort layers absorb and minimize more motion transfer than most competing models with firmer layers.

Motion Isolation

The Casper Hybrid's thick, softer comfort layers absorb and minimize more motion transfer than most competing models with firmer layers.

Off-gassing

Off-gassing may occur when the Casper Hybrid is new but odors do not linger for very long.

Off-gassing

Off-gassing may occur when the Casper Hybrid is new but odors do not linger for very long.

Conforming

The Casper Hybrid is 'Medium Firm' (5.5) and conforms somewhat closely to the sleeper's body; it is ideal for side and back sleepers who weigh 130 to 230 lbs.

Conforming

The Casper Hybrid is 'Medium Firm' (5.5) and conforms somewhat closely to the sleeper's body; it is ideal for side and back sleepers who weigh 130 to 230 lbs.

Sex

The Casper Hybrid is less responsive than many of its hybrid competitors; some couples may find it lacks bounciness and springiness.

Sex

The Casper Hybrid is less responsive than many of its hybrid competitors; some couples may find it lacks bounciness and springiness.

Temperature Neutrality

Strong airflow through the coil layer and a top comfort layer made of breathable, open-cell polyfoam allow the Casper Hybrid to sleep cool and comfortable for most.

Temperature Neutrality

Strong airflow through the coil layer and a top comfort layer made of breathable, open-cell polyfoam allow the Casper Hybrid to sleep cool and comfortable for most.

Edge Support

A high-density foam base helps reinforce the entire mattress and reduce sinkage along the edges, but indentations may develop over time in places where people usually sit.

Edge Support

A high-density foam base helps reinforce the entire mattress and reduce sinkage along the edges, but indentations may develop over time in places where people usually sit.

Noise

The Casper Hybrid may produce occasional squeaks and creaks, but the pocketed coils do not make as much noise as other coil types.

Noise

The Casper Hybrid may produce occasional squeaks and creaks, but the pocketed coils do not make as much noise as other coil types.

hand

Durability

Owners report that Casper Wave models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Durability

Owners report that Casper Wave models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Motion Isolation

Casper Wave mattresses absorb and minimize motion to a significant extent, according to owners.

Motion Isolation

Casper Wave mattresses absorb and minimize motion to a significant extent, according to owners.

Off-gassing

There are fewer odor complaints associated with The Wave than other Casper mattresses.

Off-gassing

There are fewer odor complaints associated with The Wave than other Casper mattresses.

Conforming

Many owners report that The Wave offers comfortable conforming and targeted pressure relief.

Conforming

Many owners report that The Wave offers comfortable conforming and targeted pressure relief.

Sex

Our feedback indicates that The Wave is responsive and bouncy enough for most couples

Sex

Our feedback indicates that The Wave is responsive and bouncy enough for most couples

Temperature Neutrality

Compared to other memory foam mattresses, The Wave from Casper absorbs minimal body heat and sleeps fairly cool.

Temperature Neutrality

Compared to other memory foam mattresses, The Wave from Casper absorbs minimal body heat and sleeps fairly cool.

Edge Support

The Wave offers some edge support, but sinkage has been reported.

Edge Support

The Wave offers some edge support, but sinkage has been reported.

Noise

Casper Wave mattresses are virtually silent when bearing weight.

Noise

Casper Wave mattresses are virtually silent when bearing weight.

hand

Durability

The Wave Hybrid has an expected lifespan of about seven years; this is on par with the average hybrid constructed with softer comfort layers.

Durability

The Wave Hybrid has an expected lifespan of about seven years; this is on par with the average hybrid constructed with softer comfort layers.

Motion Isolation

Motion isolation is a key strength of the Wave Hybrid, which absorbs and minimizes a significant amount of transfer; this makes it a good option for couples who wake easily due to movement.

Motion Isolation

Motion isolation is a key strength of the Wave Hybrid, which absorbs and minimizes a significant amount of transfer; this makes it a good option for couples who wake easily due to movement.

Off-gassing

The Wave Hybrid emits some off-gassing odor when new, but the smells are neither excessively strong nor persistent.

Off-gassing

The Wave Hybrid emits some off-gassing odor when new, but the smells are neither excessively strong nor persistent.

Conforming

The Wave Hybrid is 'Medium Soft' (4.5), making it softer than the average hybrid; it conforms closely and consistently, making it suitable for most side and back sleepers weighing 230 lbs. or less.

Conforming

The Wave Hybrid is 'Medium Soft' (4.5), making it softer than the average hybrid; it conforms closely and consistently, making it suitable for most side and back sleepers weighing 230 lbs. or less.

Sex

The Wave Hybrid is less responsive than other competing hybrids; some couples may find it lacks springiness for sex.

Sex

The Wave Hybrid is less responsive than other competing hybrids; some couples may find it lacks springiness for sex.

Temperature Neutrality

The Wave Hybrid sleeps fairly cool for most, due to good air circulation through the coil layer and a moisture-wicking wool cover.

Temperature Neutrality

The Wave Hybrid sleeps fairly cool for most, due to good air circulation through the coil layer and a moisture-wicking wool cover.

Edge Support

The Wave Hybrid's pocketed coils are encased in high-density foam, which helps preserve the edges and reduce sinkage over time.

Edge Support

The Wave Hybrid's pocketed coils are encased in high-density foam, which helps preserve the edges and reduce sinkage over time.

Noise

Some squeaks and creaks may occur occasionally, but the Wave Hybrid is mostly silent.

Noise

Some squeaks and creaks may occur occasionally, but the Wave Hybrid is mostly silent.

hand

Durability

Durability appears to be good for the Casper Essential, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Durability

Durability appears to be good for the Casper Essential, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.

Motion Isolation

The Casper Essential absorbs and minimizes motion to a significant extent, according to owners.

Motion Isolation

The Casper Essential absorbs and minimizes motion to a significant extent, according to owners.

Off-gassing

Essential owners report moderate off-gassing when the mattress is new.

Off-gassing

Essential owners report moderate off-gassing when the mattress is new.

Conforming

The Essential is fairly thin and does not conform very closely or alleviate much pressure.

Conforming

The Essential is fairly thin and does not conform very closely or alleviate much pressure.

Sex

The Essential is on the thinner side, and some couples say it is not responsive enough for sex.

Sex

The Essential is on the thinner side, and some couples say it is not responsive enough for sex.

Temperature Neutrality

Compared to other memory foam mattresses, Casper Essential mattresses absorb minimal body heat and sleep fairly cool.

Temperature Neutrality

Compared to other memory foam mattresses, Casper Essential mattresses absorb minimal body heat and sleep fairly cool.

Edge Support

The Essential offers minimal edge support and premature sinkage is likely to occur.

Edge Support

The Essential offers minimal edge support and premature sinkage is likely to occur.

Noise

Essential mattresses are virtually silent when bearing weight.

Noise

Essential mattresses are virtually silent when bearing weight.

What Type of Sleeper Is Best Suited to a Casper Mattress?

Based on our customer feedback, Casper mattresses received the following grades among sleepers of different weights and preferred sleep positions.

Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses.

Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

  • Casper
  • Casper Hybrid
  • Casper Wave
  • Wave Hybrid
  • Casper Essential
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach

As you can see, the Casper is a great choice for side sleepers who weigh 230 lbs or less. Our testing found the zoned support system works best for lighter and average weight back sleepers, but most stomach sleepers should look to the Casper Wave for improved midriff and mid-back support.

The Essential, as a ‘Firm’ mattress, is likely better for you if you’re above-average weight, but its lesser quality foams will degrade quicker. The Casper is designed as a ‘Medium’ feel, which might be a bit too soft for larger sleepers. Side sleepers of lighter and average weight should find this bed quite comfortable, but back or stomach sleepers may find the Casper lacks proper support.

Both the Casper Hybrid (‘Medium’) and Wave Hybrid (‘Medium Soft’) are softer than the average hybrid. This makes them a good option for lighter people, particularly side sleepers, but heavier back and stomach sleepers may experience uncomfortable sinkage and sagging in the sleep surface.

Casper Mattress Recommendations

We Recommend the Casper if…
  • You have sensitive pressure points that require extra cushioning in your shoulders, hips, lower back, and other areas.
  • You sleep with a partner and want to limit the movement you feel on the bed.
  • You like to sink into a bed and feel it hug your body.
We Recommend the Casper Essential if…
  • You’re looking for an affordable firmer mattress.
  • You love the feel of memory foam but would rather the feeling of sleeping “on” versus “in” a bed. The Essential has more of a firm feel than it’s sister-beds the Wave and the Casper. It amounts to a sleep experience that keeps you lofted and “floating on top” of the mattress.
We Recommend the Casper Wave if…
  • You want a more luxury memory foam bed.
  • You like memory foam but you keeps you too hot throughout the night. The Casper Wave is designed to resist body heat with latex as the uppermost comfort layer of the bed.
  • You have chronic back or neck pain and most mattresses throw your spine out of whack. The Wave is designed with contour cuts in the support base to absorb pressure. This helps make your body feel cradled, yet keeps your spine supported and in its natural position.
We Recommend the Casper Hybrid or Wave Hybrid if…
  • You prefer mattresses with thicker-than-average profiles.
  • You and/or your sleep partner tend to feel excessively hot or warm in bed.
  • You prefer the supportive structure of hybrids and other mattresses with coil layers.

Tuck Gives the Following Awards:

Compare Mattresses

How Do Casper Mattresses Compare to Other Beds?

As any consumer does with a product they’re considering, our mattress assessments naturally involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how Casper mattresses stack up to other beds.

With the exception of the Essential, which is ‘Firm,’ all Casper mattresses are considered ‘Medium’ or softer. They offer close conforming that can alleviate aches and pains for lighter people and also improve spinal alignment for side sleepers.

However, heavier back and stomach sleepers may find the Casper, Wave, Casper Hybrid, and Wave Hybrid too soft and susceptible to sagging. All Casper beds provide great motion isolation, and noise potential is very low.

Check out our selections below if you’d like to see a few comparable mattresses.

Layla Mattress

Leesa Mattress

Loom & Leaf Mattress

T&N Mattress

MATTRESS TYPE FoamFoamFoamFoam
PRICE RANGE $999$845$1,499$595
FIRMNESS 4, 755.5, 86.5
AVAILABILITY onlineonline, in-storeonlineonline
SLEEP TRIAL 120 nights100 nights120 nights100 nights
WARRANTY LENGTH Lifetime10 Year, Limited15 Year10 Year, Non-prorated
Tap here to see more mattress stats

Mattress Technical Details

What You Need to Know About Casper Mattresses

  •   Twin $895 Casper $1,095 Casper Hybrid $1,375 Wave $1,495 Wave Hybrid $395 Essential
  •   Twin XL $995 Casper $1,195 Casper Hybrid $1,475 Wave $1,595 Wave Hybrid $445 Essential
  •   Full $1,095 Casper $1,295 Casper Hybrid $1,995 Wave $2,295 Wave Hybrid $545 Essential
  •   Queen $1,295 Casper $1,295 Casper Hybrid $2,395 Wave $3,150 Wave Hybrid $595 Essential
  •   King $1,495 Casper $1,695 Casper Hybrid $2,895 Wave $3,650 Wave Hybrid $795 Essential
  •   Cali King $1,495 Casper $1,695 Casper Hybrid $2,895 Wave $3,650 Wave Hybrid $795 Essential

Construction and Firmness

Each Casper mattress is available with a different firmness: The Casper is a 5, or ‘Medium’; The Wave is a 4.5, or ‘Medium Soft’; The Essential is a 7.5, or ‘Firm’; The Casper Hybrid is 5.5, or ‘Medium’; and the Wave Hybrid is 4.5, or ‘Medium Soft.’

The table below features a detailed breakdown of components and dimensions for all three models. Please note that specific layer measurement are not available for The Essential.

Product Name Firmness Options Thickness Support Core Components Comfort Layer Components Cover Components
The Casper 5 (Medium) 10″ 5″ 1.8 PCF Polyfoam 1 1/2″ Polyfoam
1 1/2″ 4 PCF Memory Foam
1 1/2″ 2.5 PCF Polyfoam
100% Polyester (Top Panel)
Polyester Blend (Bottom and Side Panels)
The Wave 4.5 (Medium Soft) 11 1/2″ 5 1/2″ HD Polyfoam 1″ Polyfoam
1 1/2″ Blended Latex
1 1/2″ Memory Foam
1 1/2″ Polyfoam
Cotton Blend
The Essential 7.5 (Firm) 8 1/2″ HD Polyfoam Memory Foam
Polyfoam
Knit Fabric
Casper Hybrid 5.5 (Medium) 12″ 7″ Pocketed Coils and HD Base Foam 1 1/2″ Polyfoam
1 1/2″ Memory Foam
1 1/2″ Transitional Polyfoam
Polyester
Wave Hybrid 4.5 (Medium Soft) 13″ 7″ Pocketed Coils with HD Foam Encasement 1″ Polyfoam
1 1/2″ Blended Latex
1 1/2″ Memory Foam
1 1/2″ Gel-Infused Transitional HR Polyfoam
Wool

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Availability

Casper mattresses are available on the Casper website; select models are also sold on Amazon.com and through Target.

Casper operates brick-and-mortar stores across the country. A full store directory is found on Casper’s website.

Casper Coupons and Discounts

Get between $100-200 off Casper Mattresses.

Use code = TUCK

Check Lowest Prices
  • Sleep Trial 100 Nights

  • Shipping Free

  • Warranty 10 Years, non-prorated

  • Made In USA

  • How is the Mattress Shipped?

    Casper mattresses are compressed, vacuum-sealed, and shipped in a box. The total box weight ranges from 44 lbs to 113 lbs, depending on the mattress size.

  • Where Do They Ship?

    Casper ships free to anywhere in the contiguous U.S. Charges apply to Hawaii, Alaska and parts of Canada.

  • White Glove Delivery

    White glove delivery is available free-of-charge for the Wave and Wave Hybrid. White glove is available at an additional charge for the Casper, Casper Hybrid, and the Essential.

  • Full Shipping Details

    Delivery Policy

    The delivery policy for Casper mattresses is as follows:

    1. UPS Ground is used for Casper deliveries. Most customers will receive their Casper mattress within two to five business days of the original purchase, depending on their location.
    2. Free standard shipping is offered to all customers in the continental U.S. and parts of Canada. Additional fees may apply for Hawaii and Alaska. For Canadian customers, additional fees may apply for Northwest Territories, Yukon and Nunavut. Customers in New York City, Los Angeles, and San Francisco are eligible for same-day courier deliveries.
    3. White Glove delivery is offered nationwide; previously, this service was only available in select U.S. cities. White Glove Delivery entails mattress setup and packaging removal, as well as old mattress removal upon request. White Glove delivery is available free-of-charge for The Wave and Wave Hybrid; the other three Casper mattresses will incur additional charges for White Glove services.

    Delivery Fee: Standard deliveries are offered free-of-charge. Free White Glove delivery is also available with The Wave and the Wave Hybrid.

  • Old Mattress Removal?

    Old mattress removal is offered with White Glove delivery. The Wave and Wave Hybrid qualify for free White Glove delivery, while orders for the Casper, Casper Hybrid, and the Essential will incur additional White Glove charges.

  • Trial Period & Warranty Details

    Trial Period and Guarantee

    Casper offers a 100-night sleep trial for all five Casper mattress models.

    1. This trial does not require a break-in period of any kind. Owners may elect to return the mattress and receive a full refund, including shipping fees, at any point during the sleep trial.
    2. Casper will arrange for couriers to come pick up the mattress from the owner’s home, at which time it will either be recycled or donated to charity.
    3. Customers who purchase their Casper mattress from Amazon.com will also be eligible for the 100-night trial.

    Warranty

    Casper offers a 10-year nonprorated warranty:

    1. Warranty coverage kicks in on the original mattress purchase date.
    2. During the warranty coverage period, Casper will replace or repair a defective mattress. Casper will cover fees for returning a defective mattress to the company, but the owner will be required to pay fees for having a replaced or repaired mattress shipped back to them.
    3. Mattress owners must pay the difference if their defective mattress is replaced with an upgrade model.
    4. In the event that a defective mattress is repaired or replaced with the same mattress model, the original warranty coverage will continue. If the mattress is replaced with an upgrade, then a new warranty will be issued beginning on the date that the upgrade is purchased.
    5. The warranty will be voided if the owner does not provide a proper foundation to support the mattress. According to Casper, proper foundation options include the following: a foundation and modern box spring with wooden slats that are no more than 4″ apart; a flat platform bed; or a slatted base made of wood with slats that are no more than 4″ apart.
    6. The warranty will cover the following defects:
      • Indentations in the foam that are 1″ or deeper that do not result from improper foundational support.
      • ‘Any physical flaw’ that causes the mattress to split or crack beyond normal wear and tear.
      • Manufacturing defects that affect the cover zipper.
    7. The warranty will not cover the following:
      • Sagging or indentations that do not measure 1″ or deeper, or a ‘normal increase in the softness’ of the comfort layer that does not affect its ability to alleviate pressure.
      • Replacements or repairs due to changes in the owner’s sleep preferences.
      • Burns, cuts, tears, liquid damage, stains, and other forms of damage that do not occur during manufacturing or shipping, and are directly caused by the owner or someone else using the mattress.
      • Replacement of other components of the Casper sleep system unless they are also defective.
    8. The warranty is only available to the original purchaser of the mattress. Anyone who purchases or acquires this mattress second-hand does so ‘as is’, and will not be eligible for warranty coverage.

Company Information

  • Customer Service

    8 out of 10 owner experiences show customers have had a positive experience with Casper, irrespective of whether or not they liked their mattress.

  • BBB Rating

    A+

  • Company History

    Casper was founded in 2013, and officially launched in April 2014.

  • Physical Stores

    Casper operates brick-and-mortar stores in the following locations: San Francisco, CA, Costa Mesa, CA, Torrance, CA, Denver, CO, Aventura, FL, West Palm Beach, FL, Atlanta, GA, Chicago, IL, Oakbrook, IL, Chestnut Hill, MA, Bloomington, MN, Short Hills, NJ, New York, NY, White Plains, NY, Huntington Station, NY, King of Prussia, PA, and Austin, TX.

  • Contact Casper

    Online form  |  1-888-498-0003 |  Casper.com

  • Find Casper on Social

    Facebook  |  Instagram  |  Twitter

Other Casper Sleep Products

Casper also offers the following sleep products in addition to their mattresses:

A