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Casper Mattress Review

Written by - Brad Nehring.
Casper Mattress Review

The Bottom Line.

  • The Casper mixed-foam mattress conforms closely to the body for exceptional pressure relief.
  • The mattress sleeps cooler than many competing all-foam models.
  • Thanks to excellent motion isolation and no noise when bearing weight, the Casper minimizes sleep disruptions for couples.

Save $100 on the Casper Original mattress.

Checkout code = TUCK

Get Discount

Casper Mattress Overview

Casper is a well-known U.S.-based mattress and bedding accessory company in business since 2014. At this time, Casper offers five different mattress models. This review will focus on the Casper Mattress, also known as the Casper or the Casper Original, which is the brand’s flagship model.

The Casper is a mixed-foam mattress made with comfort layers of polyfoam and memory foam. Other features include a polyfoam transitional layer for added cushioning, a 7.5-inch support core of high-density polyfoam, and a removable and washable polyester cover. Altogether, the bed measures 12 inches thick. The Casper is considered a 5 on the 1-10 firmness scale, indicating a medium feel that balances gentle body conforming and even support.

This review will take an in-depth look at the Casper in terms of construction, cost, and performance. We’ll also compare the mattress to other leading models and provide an overview of the company’s shipping, return, and warranty policies.

Please note: Casper recently introduced the Casper Hybrid, a version of the Casper Original that replaces the high-density foam with pocketed coils. These two models share a product page on Casper’s website, but this review will focus solely on the all-foam Casper Original. For more information about the hybrid model, please check out our Casper Hybrid Mattress Review.

Table of Contents

Full Video Review

Ratings Summary

Construction & Feel

Ratings Breakdown

Pricing & Discounts

Mattress Comparisons

 

Meet Our Testing Team
Brad
Brad
Isaac
Isaac
Jackson
Jackson
Rachel
Rachel
  • Sleepers who prefer a balance of contouring and support. The Casper provides close body-conforming to alleviate pressure in sensitive areas, but the mattress has a more supportive feel than other all-foam beds.
  • People who weigh 230 pounds or less. Due to its moderate firmness and close conforming, we recommend the mattress to lightweight and average weight individuals.
  • Couples. The mattress isolates motion transfer very well and is virtually silent when bearing weight, making it optimal for people who awaken easily due to nighttime noises or their sleep partner’s movements.
  • Those who normally sleep hot in foam beds. The Casper’s comfort foams absorb some body heat, but overall the mattress sleeps cooler than many competing all-foam models.

Not Recommended for...

  • Sleepers who prefer very responsive mattresses. The Casper has slightly more responsiveness than most competing all-foam models, but it lacks the distinct bounce of innerspring and hybrid mattresses.
  • People who weigh more than 230 pounds. Heavier individuals may find the Casper too soft and prone to sinking, which can lead to added pressure throughout the body.

Tuck's Video Review

Our testing team evaluated the Casper for motion isolation, pressure relief, and other performance factors. To see their findings, check out the video below.
 

Ratings Summary

Tuck’s testing team conducted an extensive evaluation of the Casper. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
#

Durability

The Casper is built with a strong support system that gives it a longer-than-average expected lifespan of about seven years, though some body impressions may form over time.

#

Durability

The Casper is built with a strong support system that gives it a longer-than-average expected lifespan of about seven years, though some body impressions may form over time.

#

Motion Isolation

The Casper mattress absorbs and minimizes motion to a significant extent.

#

Motion Isolation

The Casper mattress absorbs and minimizes motion to a significant extent.

#

Off-gassing

The Casper may emit moderate off-gassing when new, but persistent odors should not be a major issue.

#

Off-gassing

The Casper may emit moderate off-gassing when new, but persistent odors should not be a major issue.

#

Pressure Relief

The Casper offers comfortable conforming and targeted pressure relief for most sleepers, particularly lighter side and back sleepers.

#

Pressure Relief

The Casper offers comfortable conforming and targeted pressure relief for most sleepers, particularly lighter side and back sleepers.

#

Temperature Neutrality

Casper mattresses absorb minimal body heat and sleep fairly cool compared to other memory foam mattresses.

#

Temperature Neutrality

Casper mattresses absorb minimal body heat and sleep fairly cool compared to other memory foam mattresses.

#

Edge Support

The Casper offers good edge support due to its thicker support core, but some sinkage around the perimeter is likely over time.

#

Edge Support

The Casper offers good edge support due to its thicker support core, but some sinkage around the perimeter is likely over time.

#

Noise

Casper mattresses are virtually silent when bearing weight.

#

Noise

Casper mattresses are virtually silent when bearing weight.

#

Sex

Our testing indicates that The Casper isn't particularly responsive or bouncy, given it's construction. This may make is insufficiently bouncy for some couples, but this is on par with other mixed-foam beds.

#

Sex

Our testing indicates that The Casper isn't particularly responsive or bouncy, given it's construction. This may make is insufficiently bouncy for some couples, but this is on par with other mixed-foam beds.

As you can see, the Casper performed very well in certain categories, such as motion isolation, temperature neutrality, and pressure relief. For more details about these ratings, check out our ratings breakdown below.

Sleep Position Ratings

As part of our ratings process, we evaluated the Casper across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach

Casper Mattress Awards

Based on positive ratings from our testing teams and verified owners, the Casper has earned the following awards in Tuck Mattress Guides.

Tuck readers save $100 on the Casper mattress.

Use this code at checkout = TUCK

CHECK PRICE

How Is the Casper Mattress Constructed?

 

casper mattress review

Cover

The top panel of the Casper’s cover is made of 100-percent polyester. The bottom and side panels are a polyester-spandex blend, giving the cover a very stretchy feel.

The cover can be unzipped and removed for cleaning. Casper recommends spot-cleaning with mild detergent, then air-drying. Mattress owners can contact Casper if a replacement cover is needed.

Comfort Layers

The Casper is constructed with two comfort layers. The top 1.5-inch layer is standard polyfoam, which is more responsive than memory foam. This gives the Casper a light bounce.

The second 1.5-inch comfort layer is made of 4 PCF memory foam, which is considered low- to medium-density. This material is fairly soft. Combined with the more top polyfoam layer, the bed’s comfort system provides an even balance of body-contouring, pressure relief, and support.

Transitional Layer

A 1.5-inch layer of 2.5 PCF polyfoam is located between the comfort materials and the support core. This transitional layer serves as a buffer for sleepers that prevents them from sinking through to the denser base layer.

The transitional material is zoned, meaning it feels firmer beneath the shoulders and hips while cradling the back, legs, and other lighter areas of the body. This helps maintain even support for sleepers and prevents pressure from building up.

Support Layers

The Casper’s support core contains 7.5 inches of 1.8 PCF high-density polyfoam. This dense material stabilizes the bed and prevents the softer comfort and transitional layers from sagging too much. The support core also reinforces the perimeter, which protects the edges from sinkage in places where owners sit when getting in and out of bed.

Mattress Height

The Casper measures 12 inches thick, making the mattress fairly thick compared to other mixed-foam and memory foam beds. Its base polyfoam layer is also thicker-than-average, resulting in strong overall support for sleepers, while the deep comfort layers offer ample cushioning and body-conforming.

Product Name Firmness Options Thickness Support Core Components Comfort Layer Components Cover Components
Casper Mattress (Original) Medium (5) 12″ 7.5″ 1.8 PCF HD Polyfoam 1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 3.5 PCF Polyfoam
100% Polyester (Top)
Stretch-polyester (Bottom/Side Panels)

What Are the Firmness and Feel Like?

The Casper has a medium (5) feel. Memory foam beds with the same firmness level often conform to the body very closely and provide less-than-ideal support. Since the Casper places a layer of polyfoam over its memory foam layer, the mattress feels more supportive as it cushions the body.

That said, the Casper’s medium feel is best suited to sleepers in the lightweight and average weight groups. Heavier individuals may experience excessive sagging, particularly around the shoulders and hips. This can lead to added pressure, and also interfere with spinal alignment.

For a more detailed breakdown, check out our sleeper ratings below.
 

Ratings Breakdown

Performance Ratings

Now, let’s look at our performance ratings for the Casper. These ratings are based on findings from our in-house testing crew, feedback from external sleep testers, and verified owner experiences.

Durability

The Casper has been available for purchase since 2014, giving us some time to test the mattress for durability. However, we have not yet been able to evaluate how the bed performs across the average mattress lifespan of six to eight years. Our durability rating for the Casper is based on its materials and quality of construction, owner experiences, and Casper’s reputation.

The Casper has an expected lifespan of about seven years, which is above-average for an all-foam bed. Most all-foam beds develop body impressions from sleepers over time, and these can affect how comfortable and supportive the mattress feels. The Casper’s more supportive structure makes it less susceptible to impressions, though they will likely begin to appear as the mattress nears the end of its lifespan.

The support core also plays a role in longevity. The bed’s high-density base foam measures 7.5 inches, which is fairly thick for the support layer of an all-foam bed. Generally, thicker support cores provide better stability than thinner base layers.

Owners can further protect their Casper from developing body impressions by rotating the mattress head-to-foot every three to six months.

Motion Isolation

Casper Mattress Motion Isolation

To test motion isolation, we asked two testers to lie down on the Casper at the same time and feel for movement across the surface. Even when one of the testers got into and out of bed, neither person noticed any transfer whatsoever. These findings are consistent with feedback from our external sleep testers, including those who evaluated the mattress with sleep partners.

Most all-foam mattresses provide superior motion isolation compared to other bed types. The foam absorbs and minimizes transfer much better than latex, and the mattresses don’t have the coil support cores that give innerspring and hybrid models their signature bounce. Even compared to other all-foam mattresses, the Casper offers excellent motion isolation. This is definitely a key strength of the bed.

Off-Gassing

When unpacking the Casper, our testers noticed moderate off-gassing smells. They tested the mattress a few days later and could still detect some odor. We don’t believe excessive long-term off-gassing will be a major issue for most owners, but those who are sensitive to smell may notice odor for some time after the mattress is unboxed.

Off-gassing commonly occurs with new mattresses, particularly those with polyfoam and/or memory foam layers. Unpacking these beds releases volatile organic compounds (VOCs), which are generally harmless but carry a noticeable odor many people liken to rubber or plastic. Smells typically dissipate in a matter of days, if not sooner, but some beds carry more persistent odors.

Pressure Relief

Casper Mattress Pressure Relief

Testers in different weight groups evaluated the Casper for pressure relief by lying on a sensory pad on top of the mattress, which measures pressure build-up in different areas of the body. They also checked to see if pressure increased or decreased after changing sleep positions.

Overall, our testing shows the Casper provides good pressure relief for lightweight and average weight sleepers. Our heavyweight testers found that the mattress sagged a bit, especially around the shoulders and hips, which led to added pressure. This is primarily due to the Casper’s medium feel, as heavier individuals tend to find firmer beds more supportive.

Temperature Neutrality

All of our sleep testers found that the Casper offers good temperature neutrality. The comfort layers absorb some body heat, but overall the mattress sleeps noticeably cooler than competing foam models. This can be attributed to above-average breathability in the top comfort layer.

All-foam mattresses tend to sleep hotter than innerspring or hybrid models because of differences in support core construction. Coil layers allow air to circulate, which helps cool off the interior of the bed and maintain a comfortable sleep temperature. Solid-foam base layers do not promote nearly as much airflow and tend to trap heat as a result, but all-foam beds can offset this issue by using more breathable foams and cover materials.

Edge Support

Casper Mattress Edge Support

To test edge support, we asked people in different weight groups to sit along the perimeter of the Casper and feel for sinkage beneath their bodies. Like most all-foam beds, the Casper does sink a bit. However, its thicker-than-average support core reinforces the edges fairly well compared to its competitors.

We also asked our testers to lie down next to the edge of the Casper to see if they experienced feelings of “roll-off.” They found the perimeter fairly stable, although lightweight and average weight testers felt more comfortable about roll-off than heavier testers.

Noise

During our assessment, the testers noted that the Casper does not produce any noise when bearing weight. This characteristic, coupled with the bed’s excellent motion isolation, makes the Casper a great choice for people who are easily disrupted by their sleep partner’s movements during the night.

Casper’s lack of noise is to be expected. Most all-foam and all-latex beds are virtually silent. They lack the internal components normally associated with disruptive noises, such as squeaky coils found in innersprings and hybrids, or motorized chambers in airbeds.

Sex

Like many all-foam and memory foam beds, the Casper conforms closely to sleepers. This causes couples to sink too deeply into the surface, which inhibits movements and makes changing positions more difficult. On the other hand, deep sinking does provide better traction.

Many all-foam beds respond slowly as they conform to sleepers, which makes the surface less springy and not as conducive for sex. Bouncier beds, such as hybrids and innersprings, tend to be better for couples. The Casper has a slight edge in this category due to its moderate bounce, but some couples find it lacks the right level of responsiveness.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, the Tuck team evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

Casper Mattress Lightweight Sleeper

Our lightweight testers found the Casper very comfortable and supportive. Side sleepers experienced full spinal alignment thanks to sufficient cushioning beneath their shoulders and hips, resulting in consistent pressure relief. Back- and stomach-sleepers weighing less than 130 pounds also enjoyed the mattress because of its above-average support.

Generally, lightweight sleepers prefer soft to medium surfaces because they contour to the body, alleviate pressure, and help align the spine. These sleepers do not sink as deeply into firmer beds and often experience added pressure.

Average Weight Sleepers – 130 to 230 lbs.

Like our lightweight testers, average weight sleepers also found the Casper comfortable. This was particularly true for our average weight side sleepers, who experienced a comfortable balance of contouring pressure relief and even support. The back- and stomach-sleepers weighing 130 to 230 pounds also enjoyed the mattress, but did feel some added pressure in the shoulders and hips.

Mid-level firmness is often ideal for average weight sleepers. The bed doesn’t sink too deeply beneath their bodies, but the comfort layers conform and align the spine to a pressure-relieving extent.

Heavyweight Sleepers – More than 230 lbs.

Casper Mattress Heavyweight

According to our heavyweight testers, the Casper was too soft and did not provide enough support for their bodies. The back- and stomach-sleepers experienced the most added pressure. Side-sleepers weighing more than 230 pounds found the Casper a bit more comfortable, but they also felt some pressure in the hips and shoulders.

Heavier individuals tend to prefer medium-firm to firm mattresses because they offer an even plane for sleeping. Softer mattresses often sink too much, which compromises support and may lead to discomfort.

Pricing and Discounts

  • Twin $595
  • Twin XL $645
  • Full $895
  • Queen $995
  • King $1,195
  • Cal King $1,195

Casper Coupons and Promos

Save $100 on a new Casper mattress.

Checkout code = TUCK

Get Discount

How Does the Casper Mattress Compare to Other Beds?


We urge all mattress shoppers to compare multiple brands and models before deciding which bed is best for them. Next, we’ll see how the Casper Mattress stacks up against other Casper models and some similar mattresses from competing brands.

Casper vs. Casper Hybrid

In 2019, Casper introduced the Casper Hybrid, a new design based on the original Casper model. Both the Casper and the Casper Hybrid share the same materials in the comfort and transitional layers. Additionally, each bed has a 12-inch profile and a medium feel, though the Casper Hybrid is slightly firmer.

Support core construction is the key difference between these two beds. The Casper Hybrid – like other hybrid models – has a support layer composed of pocketed coils. A high-density polyfoam encasement around the coils adds extra reinforcement to the perimeter. The coils circulate more air than the Casper’s polyfoam support core, giving the hybrid better temperature neutrality, while the encasement offers improved edge support over the original. At the same time, the Casper provides better motion isolation and alleviates more pressure for sleepers under 230 pounds.

The Casper Hybrid is more expensive than the Casper, but still costs much less than the average model. Before choosing one model over the other, sleepers should determine which they prefer: the pressure-relieving cradle of an all-foam bed, or the responsive surface and cooler temperature of a hybrid.

Casper vs. Casper Wave

The Casper Wave is constructed with three comfort materials – polyfoam, latex, and memory foam – along with denser polyfoam in the transitional and support layers. The result is a medium-soft feel that creates a deeper pressure-relieving cradle compared to the Casper.

The Casper’s polyfoam support core reinforces the mattress much better than the Wave’s, which measures 5.5 inches thick. As a result, the Casper offers a more comfortable feel for back- and stomach-sleepers. The Wave also absorbs a bit more body heat, causing it to sleep warmer than the Casper. However, both mattresses offer excellent motion isolation.

The Wave is considerably more expensive than the Casper. This will likely be a deciding factor for some shoppers, and both beds perform comparably in many areas. Those who are willing to spend extra for a more body-cradling feel should consider the Wave, but the Casper offers better overall value between the two models.

Casper vs. Casper Wave Hybrid

Like the Casper Hybrid, the Casper Wave Hybrid is a newer hybrid version of the preexisting Wave model. The Wave Hybrid shares its predecessor’s comfort layers, but adds a transitional layer of gel-infused polyfoam and swaps the old support core with foam-encased pocketed coils.

The Wave Hybrid has a medium-soft feel, but its pocketed coils also make the surface fairly responsive. The result is a good balance of conforming and support, similar to the Casper’s – though the Wave Hybrid has more bounce. The coils also promote steady airflow to give the hybrid very good temperature neutrality, while the high-density perimeter foam prevents the edges from sinking too much. The Casper performs better in other areas, including motion isolation, pressure relief, and noise potential.

Ultimately, most buyers will choose the Casper or the Wave Hybrid based on price-point. The Wave Hybrid is Casper’s most expensive mattress and costs more than twice as much as the Casper. The hybrid’s luxurious feel may entice some shoppers with bigger budget, but the Casper offers more value for sleepers.

Casper vs. Casper Essential

The Casper Essential is constructed with a polyfoam comfort layer, memory foam transitional layer, and high-density polyfoam support core. Similar to the Casper, the Essential measures 11 inches thick and has a medium-firm (6) feel. The Casper and the Essential share other key qualities, as well. Both beds isolate motion transfer very well and produce virtually no noise, making either a good choice for couples.

However, they are very different in several ways. Although the Essential is firmer, the Casper’s much thicker support core ensures better overall support for sleepers across all weight groups. The Casper’s softer comfort materials also provide a more comfortable surface for lighter individuals, side-sleepers, and people with pressure-point issues.

The Essential has a much lower price-point than the Casper, and this may be a deciding factor for some. However, the Casper outperforms the Essential in most key areas.

Casper vs. Purple

Like the Casper, the Purple was one of the pioneering bed-in-a-box mattress models. Both models isolate motion transfer very well, and their price-points are comparable, but apart from these similarities the mattresses are very different.

The Purple features the Smart Grid comfort layer, which is composed of a signature elastic polymer material. The Smart Grid contours to the body like memory foam, but is also more responsive and sleeps exceptionally cool. The Casper has a softer feel thanks to its polyfoam and memory foam layers. The Purple’s support core is also 3.5 inches shorter than the Casper’s, giving the latter much better overall support.

The Casper and Purple have comparable price-points. Hot sleepers may want to consider the Purple, while those seeking a more supportive mattress should opt for the Casper. To learn more, check out our Casper vs. Purple Mattress Comparison.

Casper vs Tuft & Needle

The T&N Mattress from Tuft & Needle is an all-polyfoam mattress built with a graphite-infused comfort layer and a 7-inch, high-density support core. Like the Casper, the T&N Mattress offers better support than most all-foam models due to its thick base layer. Both beds also offer a good balance of cushioning and support thanks to their polyfoam top layers.

The T&N Mattress is slightly firmer, and considered a medium-firm (6.5). This makes it more suitable for average weight and heavyweight sleepers, while it may be a bit too firm for those who weigh less than 130 pounds. The Casper provides a more mid-level feel, though it feels less supportive for heavier ones.

The T&N Mattress has a lower price-point than the Casper, but neither is considered overly expensive. Shoppers should base their decision between these two beds on firmness preference, as well as their own body type. To learn more about these beds, visit our Casper vs. Tuft & Needle Mattress Comparison.

Casper

Casper Hybrid

Casper Wave

Wave Hybrid

Casper Essential

Purple Mattress

T&N Mattress

MATTRESS TYPE FoamHybridFoamHybridFoamFoamFoam
PRICE RANGE $995.00$1,195$2,395.00$2,695$595.00$999$595
FIRMNESS OPTION 5.55.54.54.566.56.5
AVAILABILITY online, in-storeonline, in-storeonline, in-storeonline, in-storeonline, in-storeonlineonline
SLEEP TRIAL 100 nights100 nights100 nights100 nights100 nights100 nights100 nights
WARRANTY LENGTH 10 Year, Limited10 Year, Limited10 Year, Limited10 Year, Limited10 Year, Limited10 Year, Non-prorated10 Year, Non-prorated
Tap here to see more mattress stats

Casper Mattress FAQ

  • Sleep Trial 100 nights

  • Shipping Free to contiguous U.S. and Canada

  • Warranty 10 years, non-prorated

  • Made In USA

  • Where Can I Buy the Casper Mattress?

    The Casper Mattress is available for purchase on the Casper Sleep website. It is also sold through select retailers, including Amazon.com and Target. Casper also operates a total of 14 brick-and-mortar stores in Connecticut, Delaware, Massachusetts, New Jersey, New York, and Pennsylvania. A full store directory is found online.

  • Where Do They Ship?

    Casper ships free to anywhere in the contiguous U.S. Charges apply to Hawaii, Alaska and parts of Canada.

  • White Glove Delivery?

    White Glove Delivery is available at an additional charge for the Casper, as well as the Casper Hybrid and Casper Essential. This service is free for Casper Wave and Casper Wave Hybrid orders.

  • Old Mattress Removal?

    Old mattress removal is offered with White Glove delivery. The Wave and Wave Hybrid qualify for free White Glove delivery, while orders for the Casper, Casper Hybrid, and the Essential will incur additional White Glove charges.

  • Full Delivery Policy

    The delivery policy for Casper mattresses is as follows:

    1. UPS Ground is used for Casper deliveries. Most customers will receive their Casper mattress within two to five business days of the original purchase, depending on their location.
    2. Free standard shipping is offered to all customers in the contiguous U.S. and parts of Canada. Additional fees may apply for Hawaii and Alaska. For Canadian customers, additional fees may apply for Northwest Territories, Yukon and Nunavut. Customers in New York City, Los Angeles, and San Francisco are eligible for same-day courier deliveries.
    3. White Glove delivery is offered nationwide; previously, this service was only available in select U.S. cities. White Glove Delivery entails mattress setup and packaging removal, as well as old mattress removal upon request. White Glove delivery is available free-of-charge for The Wave and Wave Hybrid; the other three Casper mattresses will incur additional charges for White Glove services.
  • Trial Period and Warranty Details

    Trial Period and Guarantee

    Casper offers a 100-night sleep trial for all five Casper mattress models.

    1. This trial does not require a break-in period of any kind. Owners may elect to return the mattress and receive a full refund, including shipping fees, at any point during the sleep trial.
    2. Casper will arrange for couriers to come pick up the mattress from the owner’s home, at which time it will either be recycled or donated to charity.
    3. Customers who purchase their Casper mattress from Amazon.com will also be eligible for the 100-night trial.

    Warranty

    Casper offers a 10-year non-prorated warranty:

    1. Warranty coverage kicks in on the original mattress purchase date.
    2. During the warranty coverage period, Casper will replace or repair a defective mattress. Casper will cover fees for returning a defective mattress to the company, but the owner will be required to pay fees for having a replaced or repaired mattress shipped back to them.
    3. Mattress owners must pay the difference if their defective mattress is replaced with an upgrade model.
    4. In the event that a defective mattress is repaired or replaced with the same mattress model, the original warranty coverage will continue. If the mattress is replaced with an upgrade, then a new warranty will be issued beginning on the date that the upgrade is purchased.
    5. The warranty will be voided if the owner does not provide a proper foundation to support the mattress. According to Casper, proper foundation options include the following: a foundation and modern box spring with wooden slats that are no more than 4 inches apart; a flat platform bed; or a slatted base made of wood with slats that are no more than 4 inches apart.
    6. The warranty will cover body impressions in the sleep surface measuring 1 inch or deeper despite proper use and handling. The warranty also covers physical flaws that cause mattress materials to split or crack, and manufacturing defects associated with the mattress cover.
    7. The warranty does not cover impressions measuring less than 1 inch deep. Additional defects not covered under warranty include physical damage such as burns and stains, and comfort issues that arise due to normal wear and tear or changes in the owner’s mattress preferences.
    8. The warranty is exclusively available to the original purchaser of the mattress. Anyone who purchases or acquires this mattress second-hand does so ‘as is’, and will not be eligible for warranty coverage.

Company Information

  • Customer Service

    8 out of 10 owner experiences show customers have had a positive experience with Casper, irrespective of whether or not they liked their mattress.

  • Company History

    Casper was founded in 2013, and officially launched in April 2014.

  • BBB Rating

    Casper Sleep currently holds an ‘A+’ rating with the Better Business Bureau.

  • Physical Stores

    Casper operates brick-and-mortar stores in the following locations: San Francisco, CA, Costa Mesa, CA, Torrance, CA, Denver, CO, Aventura, FL, West Palm Beach, FL, Atlanta, GA, Chicago, IL, Oakbrook, IL, Chestnut Hill, MA, Bloomington, MN, Short Hills, NJ, New York, NY, White Plains, NY, Huntington Station, NY, King of Prussia, PA, and Austin, TX.

  • Contact Casper

    Online form | 1-888-498-0003 | Casper.com

  • Find Casper on Social

    Facebook  |  Instagram  |  Twitter

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