Casper Mattress Reviews

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Based on 1,032 verified customer experiences from 61 unique sources.

 

What You Need to Know about Casper Mattresses

Mattress Type and Components:

  • Casper Sleep offers two memory foam mattresses and one mixed foam and latex mattress. The company lists three different models in its current lineup:
    • The Essential is constructed with a top layer of polyfoam and a bottom layer of memory foam in the comfort system, and a support core made of high-density polyfoam.
    • The Casper has a comfort layer with three separate components: a middle memory foam layer placed between top and bottom layers of polyfoam. The support core is constructed from polyfoam, as well. The paneled cover is made from a blend of several fabrics, primarily polyester and rayon.
    • The Wave has a comfort system with four primary components: a top layer of ‘Flo Foam’ pillow top polyfoam; a second layer of blended synthetic and natural latex; a third layer of memory foam; and a bottom layer of high-resilience polyfoam. The support core is constructed from high-density polyfoam, and the cover is a cotton blend.

Pros:

  • All three models sleep fairly cool, effectively isolate motion, and produce little to no noise
  • Average to below-average price-points
  • Free standard delivery and free White Glove delivery with The Wave
  • 100-night risk-free trial

Cons:

  • Unknown lifespan due to limited company and product history
  • Weak edge support in all three models
  • The Wave is relatively heavy and difficult to move
  • Above-average price-point for The Wave

Product and Price Range: Casper mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices vary by size and model; a price comparison table is located below. Most Casper mattress components are manufactured in the U.S.; according to the website, border fabric is manufactured in Belgium and some covers are manufactured in Mexico.

Customer Satisfaction Rating: 69% to 74% (varies by model)
Calculated from: 1,032 customer experiences from 61 individual sources

Main Competitors: Casper’s main competitors include other ‘bed in a box’ online mattress brands that offer foam and/or latex models at below-average to average price-points.
Availability: Casper mattresses are available on the Casper website. The Casper mattress is also available on Amazon.com, but the Essential and Wave models are not sold on Amazon at this time. Casper Sleep operates brick-and-mortar locations in 10 U.S. states; a full listing can be found in the ‘Company Information’ section. Casper mattresses were previously sold in West Elm stores, but as of September 2017 this is no longer the case.
Amazon rating: 4.3 (The Casper only)
BBB rating: A+

 

Casper Customer Satisfaction Rating Comparison

Casper Mattress Sleep Ratings

CategoryCriteriaCasper RatingWhat Casper Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding Casper mattresses.74% (The Wave)
72% (The Casper)
69% (The Essential)
The Casper (72%) and The Essential (69%) have satisfaction ratings that are below-average compared to other memory foam models, while The Wave (74%) is above-average.
Durability Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected. Fair (all models)Owners report that Casper models perform fairly well after long-term use, but the company has only been in business for three years and it may be too early to accurate gauge the lifespan of these mattresses.
Motion IsolationMemory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.Very Good (all models)All three Casper mattress models absorb and minimize motion to a significant extent, according to owners.
Sex Many memory foam users report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress. Fair (The Essential)
Good (The Casper and The Wave)
The Essential may be too thin for sex, but our feedback indicates that The Casper and The Wave are responsive and bouncy enough for most couples  
ConformingMemory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.Fair (The Essential)
Very Good (The Casper and The Wave)
The Essential is fairly thin and does not conform very closely or alleviate much pressure, but many owners report that both The Casper and The Wave offer comfortable conforming and targeted pressure relief.
Temperature NeutralityMemory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result. Good (The Essential)
Very Good (The Casper and The Wave)
Compared to other memory foam mattresses, all three Casper mattresses absorb minimal body heat and sleep fairly cool.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.Fair (The Casper and The Essential)
Good (The Wave)
Some Casper and Essential owners report moderate off-gassing when the mattress is new, but there are fewer odor complaints associated with The Wave.
Edge SupportBecause of their construction, memory foam mattresses often feature little to no edge support.Fair (The Casper and The Wave)
Poor (The Essential)
The Casper and The Wave offer some edge support, but sinkage has been reported. The Essential, on the other hand, offers little to no edge support.
NoiseMemory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellent (all models)All three Casper mattresses are virtually silent when bearing weight.
Ease of Moving and RotatingAll mattresses are relatively heavy, but memory foam mattresses tend to be lighter than most, making them easier to move. Very Good (The Casper and The Essential)
Fair (The Wave)
The Casper and The Essential are relatively light compared to other foam models; no flipping is required, though occasional rotation is recommended to preserve the sleep surface. The Wave is quite heavy and difficult to move, largely due to its latex layer.
 

Casper Price Comparison

Casper Pricing and Delivery Details

The first table looks at the size and thickness dimensions for all three Casper mattresses.

SizeDimensions Height
Twin39W” x 75L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)
Twin Extra Long (XL)39W” x 80L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)
Full54″W x 75L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)
Queen60W” x 80L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)
King76W” x 80L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)
California King72W” x 84L”8 1/2″ (The Essential)
10″ (The Casper)
11 1/2″ (The Wave)

The next table features a size-by-size price comparison for all three Casper models.

SizeThe EssentialThe CasperThe Wave
Twin$350$595$1,000
Twin Extra Long (XL)$400$645$1,150
Full$500$895$1,650
Queen$600$995$1,850
King$725$1,195$2,250
California King$725$1,195$2,250

How Is the Mattress Shipped?: Casper mattresses are compressed, vacuum-sealed, and shipped in a box. The total box weight ranges from 44 lbs to 110 lbs, depending on the mattress size.
Where Do They Ship?: Casper ships mattresses to addresses in the U.S. and Canada.
Delivery Fee: Standard deliveries are offered free-of-charge. Free White Glove delivery is also available with The Wave.

Delivery Policy: The delivery policy for Casper mattresses is as follows:

  1. UPS Ground is used for Casper deliveries. Most customers will receive their Casper mattress within two to five business days of the original purchase, depending on their location.
  2. Free standard shipping is offered to all customers in the U.S. and Canada. Additionally, customers in New York City, Los Angeles, and San Francisco are eligible for same-day courier deliveries.
  3. White Glove delivery is offered nationwide; previously, this service was only available in select U.S. cities. White Glove Delivery entails mattress setup and packaging removal, as well as old mattress removal upon request. White Glove delivery is available free-of-charge for The Wave; the other two Casper mattresses will incur additional charges for White Glove services.

Old Mattress Removal: Old mattress removal is offered with White Glove delivery for an additional charge.

 

Casper Product Specifications and Firmness

Each Casper mattress is available with a different firmness: The Essential is a 7.5, or Firm, on our firmness scale; The Casper is a 5, or Medium; and The Wave is a 4.5, or Medium Soft. The table below features a detailed breakdown of components and dimensions for all three models. Please note that specific layer measurement are not available for The Essential.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Essential7.5 (Firm)8 1/2″HD PolyfoamPolyfoam
Memory Foam
Unspecified Knit Fabric
Casper5 (Medium)10″5″ 1.8 PCF Polyfoam1 1/2″ Polyfoam
1 1/2″ 4 PCF Memory Foam
1 1/2″ 2.5 PCF Polyfoam
100% Polyester (Top Panel)
Polyester Blend (Bottom and Side Panels)
The Wave4.5 (Medium Soft)11 1/2″5 1/2″ HD Polyfoam1″ Polyfoam
1 1/2″ Blended Latex
1 1/2″ Memory Foam
1 1/2″ Polyfoam
Cotton Blend

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Casper Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Casper Mattress?

Based on our customer feedback, Casper mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Casper ModelSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
The EssentialSideFairGoodGood
BackGoodGoodGood
StomachPoorFairFair
The CasperSideVery GoodVery GoodGood
BackGoodVery GoodGood
StomachGoodGoodFair
The WaveSideVery GoodVery GoodGood
BackVery GoodGoodGood
StomachGoodFairPoor

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Casper Company Information

Customer Service: 8 out of 10 owner experiences show customers have had a positive experience with Casper, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Casper was founded in 2013, and officially launched in April 2014.
Physical Stores: Casper operates brick-and-mortar stores in the following locations:

  • San Francisco, CA
  • Costa Mesa, CA
  • Torrance, CA
  • Denver, CO
  • Aventura, FL
  • West Palm Beach, FL
  • Atlanta, GA
  • Chicago, IL
  • Oakbrook, IL
  • Chestnut Hill, MA
  • Bloomington, MN
  • Short Hills, NJ
  • New York, NY
  • White Plains, NY
  • Huntington Station, NY
  • King of Prussia, PA
  • Austin, TX

Corporate Address:
230 Park Avenue South (Floor 13)
New York, NY 10003-1547
Phone Number: 1-888-498-0003 (calls and texting services available on this number)
Contact Email: Online form
Company Website: www.casper.com
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Casper offers a 100-night sleep trial for all three mattress models.

  1. Owners may elect to return the mattress and receive a full refund, including shipping fees, at any point during the sleep trial.
  2. Casper will arrange for couriers to come pick up the mattress from the owner’s home, at which time it will either be recycled or donated to charity.
  3. Customers who purchase their Casper mattress from Amazon.com will also be eligible for the 100-night trial.

Warranty: Casper offers a 10-year nonprorated warranty:

  1. Warranty coverage kicks in on the date that the mattress is purchased.
  2. The 10-year limited warranty will only be provided to customers who purchase their mattress directly from Casper or an authorized seller of Casper products.  
  3. During the warranty coverage period, Casper will replace or repair a defective mattress. Casper will cover fees for returning a defective mattress to the company, but the owner will be required to pay fees for having a replaced or repaired mattress shipped back to them.
  4. Mattress owners must pay the difference if their defective mattress is replaced with an upgrade model.
  5. In the event that a defective mattress is repaired or replaced with the same mattress model, the original warranty coverage will continue. If the mattress is replaced with an upgrade, then a new warranty will be issued beginning on the date that the upgrade is purchased.
  6. The warranty will be voided if the owner does not provide a proper foundation to support the mattress. According to Casper, proper foundation options include the following:
    • A foundation and modern box spring with wooden slats that are no more than 4″ apart.
    • A flat platform bed.
    • A slatted base made of wood with slats that are no more than 4″ apart.
  7. The warranty will cover the following product defects:
    • Indentations in the foam that are 1″ or deeper that do not result from improper foundational support.
    • ‘Any physical flaw’ that causes the mattress to split or crack beyond normal wear and tear.
    • Manufacturing defects that affect the cover zipper.
  8. The warranty will not cover the following:
    • ‘Normal increase in the softness’ of the comfort layer that does not affect its ability to alleviate pressure.
    • Replacements or repairs due to changes in the owner’s sleep preferences.
    • Burns, cuts, tears, liquid damage, stains, and other forms of damage that do not occur during manufacturing or shipping, and are directly caused by the owner or someone else using the mattress.
    • Replacement of other components of the Casper sleep system unless they are also defective.
  9. The warranty is only available to the original purchaser of the mattress. Anyone who purchases or acquires this mattress second-hand does so ‘as is’, and will not be eligible for warranty coverage.
 

Similar Mattress Options

Lastly, let’s look at some mattress brands with models that are comparable to Casper’s current selection. The comparison table below features four foam and/or latex mattress brands that are sold online at average to below-average price-points. To visit our reviews of these brands, please click the links in the top row.

BrandGhostbedLeesaNolah SleepTuft & NeedleCasper
Mattress TypeMixed foam and latexMixed foamPolyfoamPolyfoamFoam
Latex
Price Range$445 to $1,825$525 to $1,070$549 to $1,069$325 to $700$350 to $2,250
Thickness Range11″ to 13″10″10″10″8 1/2″ to 11 1/2″
Firmness OptionsMedium
Medium Firm
Medium MediumMedium FirmMedium Soft
Medium
Medium Firm
AvailabilityOnlineOnline
In-store
OnlineOnline
In-store
Online
In-store
Sleep Trial101 nights100 nights120 nights100 nights100 nights
Warranty Length20 years10 years15 years10 years10 years
Tuck Customer Satisfaction Rating70% (226 customer reviews)77% (1,012 customer reviews)73% (355 customer reviews)80% (84 customer reviews)69% (Essential)
72% (Casper)
74% (Wave)
(1,032 customer reviews)
 
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