Purple Mattress Reviews

Last updated on

Based on 867 verified customer experiences from 29 unique sources.

 

What You Need to Know about the Purple Mattress

Mattress Type and Components:

  • Purple offers buckling-column gel and foam mattresses.
  • The comfort layer is designed with two main components: a grid-shaped top layer of elastic polymer reinforced with buckling column gel, and a bottom layer of 1.8 PCF polyfoam.
  • The support core features four inches of 2 PCF high-density polyfoam.
  • The cover is woven from a blend of polyester, viscose, and Lycra® spandex.

Pros:

  • Buckling-column gel offers above-average conforming and pain/pressure relief.
  • Very good motion isolation.
  • Little to no noise.
  • Comfortable and supportive enough for most sleeper weights.
  • Free shipping in the contiguous U.S.

Cons:

  • Limited to one firmness setting.
  • Relatively heavy and difficult to move.
  • Poor edge support.
  • Unknown mattress lifespan due to limited company history.
  • Low profile may cause difficulty when getting in and out of bed.

Product and Price Range: The Purple mattress is available in five sizes: Twin XL, Full, Queen, King, and California King. These models range in price from $699 (Twin XL) to $1,299 (King and California King). All Purple mattresses are manufactured in the United States.

Customer Satisfaction Rating: 79%
Calculated from: 867 customer experiences from 29 unique sources.

Main Competitors: Purple’s main competitors are other ‘bed in a box’ brands that are primarily sold online and available at average to below-average price-points, as well as mattresses that feature buckling-column gel.
Availability: The Purple mattress is available on the Purple website, as well as other online retailers like Amazon.com. Purple does not operate any brick-and-mortar locations.
Amazon rating: 4.2
BBB rating: A

 

Purple Customer Satisfaction Rating Comparison

Purple Mattress Sleep Ratings

CategoryCriteriaPurple RatingWhat Purple Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Purple mattress.79%Purple has earned a customer satisfaction rating of 79%, which is higher than the average satisfaction rating for all mattress types.
Durability Mattresses with polymer-based buckling-column gel grids tend to be fairly durable. Additional layers in a buckling-column gel mattress may also help determine the lifespan.GoodAlthough the Purple mattress features a polymer-based buckling-column gel layer, the company has been in business for a limited amount of time and the overall lifespan of the Purple mattress has not yet been determined.
Motion IsolationBuckling-column gel layers often absorb and isolate motion to a fair extent, making these beds suitable for couples and people who awaken easily due to movement on the mattress.GoodAccording to many owners, the Purple mattress isolates motion to a fair extent and helps cut down on nighttime sleep disruptions.
Sex Buckling-column gel mattresses are not as responsive or bouncy as spring or hybrid models, and may not be as good for sex as a result.FairThe Purple mattress is somewhat responsive, but couples may prefer a bouncier, more responsive surface.
ConformingMattresses with foam and buckling-column gel layers typically conform somewhat closely for average to above-average pain and pressure relief.GoodThe Purple mattress conforms somewhat closely, and a large number of owners report improved spinal alignment and targeted pressure relief.
Temperature NeutralityGels and gel-infused foams tend to sleep cooler than standard foams, although some sleepers may still be too warm. GoodThe Purple mattress is fairly temperature neutral, though innerspring and latex mattresses may sleep cooler.
Off-gassingOff-gassing is to be expected from most mattresses, but models with high concentrations of foam tend to produce the most odor.GoodVery few Purple mattress owners report strong, persistent off-gassing odor.
Edge SupportSome mattresses are not as reinforced at the edges as others, and this can cause sinkage in places where people tend to sit when getting in and out of bed.PoorThe Purple mattress offers little to no edge support, and sinkage where people sit is fairly common.
NoiseMattresses that do not contain springs or coils — such as foam, latex and buckling-column gel models — usually produce minimal noise.ExcellentThe Purple mattress is virtually silent when bearing weight.
Ease of Moving and RotatingAll mattresses are heavy, but some are more unwieldy and difficult to move than others.FairPurple mattresses may weigh anywhere from 70 to 140 pounds, making larger sizes much more difficult to move than smaller ones.
 

Purple Price Comparison

Purple Pricing and Delivery Details

SizeDimensions Height Price
Twin Extra Long (XL)38W” x 80L”9 1/2″$699
Full54W” x 75L”9 1/2″$899
Queen60W” x 80L”9 1/2″$999
King76W” x 80L”9 1/2″$1,299
California King72W” x 84L”9 1/2″$1,299

How Is the Mattress Shipped?: Purple mattresses are compressed and vacuum-sealed for shipping. The mattress will expand once it has been unpackaged. All shipping boxes have a diameter of 16 inches.
Where do they ship?: Purple ships mattresses to addresses anywhere in the U.S. and Canada.
Delivery Fee: There is no charge for deliveries in the 48 contiguous states. Shipping costs for Hawaii, Alaska and Canada deliveries are calculated at the time of purchase.

Delivery Policy: The delivery policy for Purple is as follows:

  1. Standard deliveries are made within five business days. Customers that request expedited shipping can expect their mattress to be delivered within two business days.
  2. Purple reserves the right to cancel orders that appear to have been made by dealers or retailers for resale purposes, and not for private use.
  3. Orders may not be cancelled once they have shipped.
  4. Deliveries and returns may take longer for mattresses shipped to rural areas of the U.S. Specific delivery time estimates are not available, but Purple ships mattresses using UPS, FedEx, and other courier services.

Old Mattress Removal: Because UPS and Fedex couriers provide their deliveries, Purple does not offer removal services for old mattresses.

 

Purple Product Specifications and Firmness

Purple mattresses are available in a Medium Firm firmness setting, which is roughly equivalent to a 6.5 on our 1-10 firmness scale. The table below provides a detailed breakdown of mattress components and dimensions.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Purple Mattress6.5 (Medium Firm)9 1/2″ 4″ 2 PCF HD Polyfoam2″ Hyper-elastic Polymer Material in ‘Smart Comfort Grid’
3 1/2″ 1.8 PCF Polyfoam
67% Polyester
29% Viscose
4% Lycra® Spandex

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Purple Mattress Weight Comparison

What Type of Sleeper is Best Suited for a Purple Mattress?

Based on our customer feedback, Purple mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairGoodGood
BackVery GoodFairGood
StomachFairGoodFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Purple Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Purple, irrespective of whether or not they liked their mattress.
BBB Rating: A
Company History: 
Purple, Inc was founded in 2015 following a successful Kickstarter campaign that raised more than $170,000 in 45 days. Purple mattresses first became available for purchase in January 2016.
Physical Stores: Purple does not operate any brick-and-mortar stores or showrooms.
Corporate Address:
123 E. 200 N.
Alpine, UT 84004
Phone Number: 1-844-642-5613
Contact Email: [email protected]
Company Website: https://purple.com
Facebook
Instagram
Twitter

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Purple offers a 100-night sleep trial for all mattresses.

  1. The sleep trial begins on the original date of purchase. The Purple mattress may be returned for a refund or exchanged for another mattress at any point during this sleep trial.
  2. There is not a mandatory break-in period, but Purple recommends testing out the mattress for at least 30 nights in order to properly break it in.
  3. If an owner opts to exchange the mattress, the second model will not be eligible for the sleep trial.
  4. Purple will cover all shipping and handling expenses associated with returns and exchanges, unless there are ‘extenuating circumstances.’ Purple will notify customers before charges are applied for these reasons.
  5. Customers must contact Purple by phone in order to begin the return/exchange process. Returns and exchanges may not be facilitated over social media.

Warranty: Purple offers a 10-year nonprorated warranty:

  1. The warranty coverage will begin on the date of purchase. Purple will, at their sole option, repair or replace mattresses with defects for as long as the warranty is valid.
  2. According to the warranty, the mattress must beused on a firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption.” Additionally, Queen-size mattresses and larger must be used on foundations with at least five legs and center support. Failure to do so will void the warranty.
  3. The warranty will cover the following defects:
    • Visible indentations that are deeper than one inch (1″) and do not return to their original shape ‘after full recovery from load’. The mattress must be resting flat on the floor when the indentation is measured.
    • Cracks, splits, and other forms of damage that occur despite proper use and foundational support.
  4. The warranty of a Purple mattress will not cover the following:
    • Indentations that do not measure one inch (1″) or deeper.
    • Burns, cuts, tears, stains and other types of physical damage that occur due to owner abuse, improper cleaning, and/or inadequate foundational support.
    • Signs of rodents, insect damage, or other infestation.
    • Damage from weather or sun exposure.
  5. The mattress cover is not included in the mattress warranty, and will be protected under a separate warranty for two years after the original purchase. Purple reserves the right to repair or replace the cover, depending on the nature of the claim. The owner will be required to pay transportation and inspection costs for cover damages.
  6. The warranty is only valid for the original owner who has purchased the mattress from Purple or an authorized retailer and kept the mattress within the United States. The warranty will be voided if the mattress is resold or gifted to another owner, or if the mattress leaves the U.S.
 

Similar Mattress Options

Next, let’s look at some mattress options that are similar to the Purple mattress. These include ‘bed in a box’ brands with average to below-average price-points, as well as models with buckling-column gel layers.

BrandCasperGhostbedIntellibedLeesaPurple
Model(s)The Essential, The Casper & The WaveGhostbed & Ghostbed LuxeNumea Indigo, Numea Sapphire & Numea AzureLeesa MattressPurple Mattress
Mattress TypeFoam
Latex
Mixed foam and latexBuckling-column gel and foam or latex
Pocketed or continuous wire coils.
Mixed foamBuckling-column gel and foam
Price Range$350 to $2,250$445 to $1,825$2,699 to $6,399$525 to $1,070$699 to $1,299
Thickness Range8 1/2″ to 11 1/2″11″ to 13″12″ to 15″10″9 1/2″
Firmness OptionsMedium Soft
Medium
Medium Firm
Medium
Medium Firm
Medium Soft
Medium
Medium Firm
MediumMedium Firm
AvailabilityOnline
In-store
OnlineIn-storeOnline
In-store
Online
Sleep Trial100 nights101 nights60 nights100 nights100 nights
Warranty Length10 years20 years20 years10 years10 years
Tuck Customer Satisfaction Rating69% (Essential)
72% (Casper)
74% (Wave)
(1,032 customer reviews)
70% (226 customer reviews)Insufficient data at this time77 (1,012 customer reviews)79% (867 customer reviews)
 
Add+
X
Add+
Customer Satisfaction
reviews based from sources

Adjusted Amazon Rating ()

Amazon rating is See Amazon Reviews

Not on Amazon

BBB Rating =

Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
Mattress
Mattress
#1

Tax Software

Popular Reads
Stages of Sleep and Sleep Cycles

Usually sleepers pass through five stages: 1, 2, 3, 4 ...

Mattress Reviews and Comparisons 2018 – Complete Mattress Database

The research team at Tuck has put together the most ...

Parent’s Guide to Healthy Sleep

Every child needs good sleep for healthy development, growth, and ...