Based on 95 verified customer experiences from 23 unique sources.
What You Need to Know about the Purple Mattress
Mattress Type and Components:
Purple offers mixedbuckling column gel and foam mattresses.
The comfort layer is designed with two main components: a grid-shaped top layer of elastic polymer (known in the industry as buckling column gel), and a bottom layer of polyfoam.
The support core features four inches of dense polyfoam.
Purple mattresses also come with a cover woven from a blend of polyester, viscose, and Lycra® spandex.
The use of a buckling column gel grid in the comfort layers allows the mattress to conform to sleeper’s figures based on weight distribution for better-than-average contouring, pressure point isolation, and pain relief.
The gel also makes the mattress cooler compared to other memory foam models.
Users also report high levels of motion isolation, and very little noise.
Purple offers a 100-night risk-free sleep trial on all mattresses, as well as free shipping throughout the contiguous U.S.
Purple mattresses are only available in four sizes and one firmness rating, which may be limiting for some customers.
These mattresses are relatively heavy and tough to maneuver — particularly queen- and king-sized models — and this may make them difficult to rotate every six months as recommended.
Poor edge support has also been reported.
Heavier sleepers report “falling through” the layer of buckling column gel rendering the uniqueness of the layer useless.
Purple, Inc was launched less than two years ago, so it may be too early to tell how these mattresses perform over time.
Purple’s known for their viral videos and specifically the “raw egg test” which has no relation to how much support a mattress will give a sleeper.
Product and Price Range: Purple mattresses are available in four sizes: Twin XL, Queen, King, and California King. These currently range in price from $699 (Twin XL) to $1,299 (King and California King). All Purple mattresses are manufactured in the U.S.
Customer Satisfaction Rating: 78% Calculated from: 93 customer experiences from 23 individual resources Amazon rating: 4.3 BBB rating: A
Purple Price Comparison
Purple Pricing and Delivery Details
37.5W” x 79.5″L
59.5W” x 79.5L”
75.5W” x 79.5L”
71.5W” x 83.5L”
How Is the Mattress Shipped?: Purple mattresses are compressed and vacuum-sealed, and then shipped in a vinyl tube equipped with carrying handles. The mattress will expand once it has been unpackaged. The tube comes with a small Purple cutting device that can be used to remove the plastic cover without damaging the mattress. Where Do They Ship?: Purple ships mattresses to addresses anywhere in the U.S. Delivery Fee: No charge for deliveries in the 48 contiguous states; shipping costs for Hawaii and Alaska deliveries are calculated at the time of purchase.
Delivery Policy: The delivery policy for Purple is as follows:
Some deliveries (i.e., those made to Alaska and Hawaii) will incur shipping fees, but all charges will be included at the time of purchase.
Purple reserves the right to cancel orders that appear to have been made by dealers or retailers for resale purposes, and not for private use.
Deliveries and returns may take longer for mattresses shipped to rural areas of the U.S. Specific delivery time estimates are not available, but Purple ships mattresses using UPS, FedEx, and other courier services.
Old Mattress Removal: Because UPS and Fedex couriers provide their deliveries, Purple does not offer removal services for old mattresses. Availability: Purple mattresses are available on the Purple website, as well as Amazon.com. The company does not currently operate any brick-and-mortar showrooms.
Purple Product Specifications and Firmness
Purplemattresses are available in onefirmness rating:
Support Core Components
Comfort Layer Components
The Purple Mattress
3.5″ 1.8 PCF Polyfoam
2″ Buckling Column Gel 4″ 2 PCF Polyfoam
67% Polyester 29% Viscose 4% Lycra® spandex
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Sleep Trial and Warranty Information
Trial Period and Guarantee: Purple offers a 100-night trial with free shipping that begins on the day of purchase. At least 30 days is recommended in order to adapt to the new mattress. If customers wish to return their Purple mattress before the trial period is finished without exchanging it for a new one, Purple will arrange for a local charity to pick up the mattress and take it away to be donated. Customers who wish to exchange their current Purple mattress for a new one may do so in one of two ways:
Purchase a new Purple mattress on the company’s website. Purple will try to coordinate the delivery of the new mattress with pickup services for the original mattress. A full refund will be issued as soon as the original mattress has been received and inspected.
Return the original Purple mattress. Once the original mattress has been received and inspected, the customer will receive a full store credit that can be applied toward a new mattress.
Customers should note that returns and exchanges are not coordinated through social media pages; those who wish to return or exchange a mattress must contact the company via phone or email (see details below).
Warranty: Purple offers a 10-year nonproratedwarranty.
The warranty coverage will begin on the date of purchase.
For the full 10 years of warranty coverage, Purple will repair or replace the following product defects:
Visible indentations that are deeper than one inch and do not return to their original shape ‘after full recovery from load’. The mattress must be resting flat on the floor when the indentation is measured, and the indentation must be classified as a ‘body impression’.
Cracks, splits, and other forms of damage that occur despite proper use and foundational support. According to Purple, proper support entails a ‘firm, flat, solid-surface, non-spring’ foundation that is sufficiently strong enough to support the mattress; stationary and adjustable foundations that meet these criteria are both acceptable. For queen-sized mattresses and larger, the foundation must have at least five legs and include center support.
The warranty of a Purple mattress will not cover the following:
Damage that occurs due to use of an improper foundation.
‘Tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure’.
The mattress cover is not included in the mattress warranty, and will be protected under a separate warranty for two years after the original purchase. Purple reserves the right to repair the cover or replace it with a new cover, depending on the nature of the claim. The owner will be required to pay transportation and inspection costs for cover damages.
The warranty is only valid for the original owner (who has purchased the mattress from Purple or an authorized Purple dealer) while the mattress is used within the U.S. The warranty will be voided if the mattress is resold or gifted to another user, or if the mattress leaves the U.S.
Purple Mattress Sleep Ratings
What Purple Users Say
Based on data collection, this is an overall customer sentiment regarding the Purple mattress.
Purple has received above-average ratings from customers, largely due to the unique feel of buckling column gel in mattress.
Ultrasoft foams and memory foam are engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.
Purple mattresses have not been on the market long enough to accurately gauge their expected lifespan, but their unique construction suggests durability that is comparable to similar foam/gel models.
Foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.
A comfort layer designed with buckling column gel and soft poly foam creates a sleep surface that significantly minimizes motion transfer.
Many foam and memory foam users report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress.
Purple mattresses are bouncier than comparable models, but some users report that the softer-than-average sleep surface can be problematic for sex compared to innersprings.
Foam and memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.
The comfort layer is designed to conform around the sleeper’s figure based on weight distribution, creating a customized impression — but some light sleepers report that they don’t weigh enough to feel the full effects.
Memory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.
Purple mattresses are advertised as retaining less heat than other comparable models, but some users report sleeping hot regardless of these claims.
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
More customers than average report a bad smell after the mattress has been uncompressed lasting for over two weeks.
Because of their construction, foam and memory foam mattresses often feature little to no edge support.
Like other models with soft foam comfort layers, Purple mattresses lack proper edge support and ‘roll-off’ has been reported.
Foam mattresses create little to no noise, due to their lack of springs, coils, and other metal components
Purple mattresses produce little to no noise.
Ease of Moving and Rotating
Foam and memory foam mattresses tend to be lighter, which makes them easier to move. They never need to be flipped, since only one side is designed for sleeping.
Purple mattresses do not need to be flipped, but the website suggests rotating every six months for optimal performance. However, these mattresses are on the heavier side, with Kings and California Kings weighing up to 140 lbs.
Purple Customer Satisfaction Rating Comparison
Purple Weight Comparison
What Type of Sleeper Is Best Suited for a Purple Mattress?
Based on our customer feedback, Purple mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Lightweight Sleeper Rating (Less than 130 lbs)
Average Weight Sleeper Rating (130 to 230 lbs)
Heavyweight Sleeper Rating (More than 230 lbs)
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Purple Company Information
Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Purple, irrespective of whether or not they liked their mattress. BBB rating: A Company History: Purple, Inc was founded in 2015 following a successful Kickstarter campaign that raised more than $170,000 in 45 days. Purple mattresses first became available for purchase in January 2016. Physical Stores: Purple does not operate any brick-and-mortar stores or showrooms. Corporate Address: 123 E. 200 N. Alpine, UT 84004 Phone Number:1-844-642-5613 Contact Email: [email protected] Company Website: https://onpurple.com Facebook Instagram Twitter
General customer complaints about Purple mattresses include:
The relatively heavy weight makes these mattresses difficult to move and/or rotate.
The lack of brick-and-mortar showrooms makes it impossible for customers to test out a mattress in person before buying one.
Some purchasers report spotty customer service and delivery delays in rural areas.
Heavier customers report a lack of support from the comfort layers of the mattress.
More customers than average report issues with the smell of the mattress lasting for an above average length of time (2+ weeks).