Nectar Mattress Review

Last updated on

Based on 1,261 verified customer experiences from 10 unique sources.

 

What You Need to Know about the Nectar Mattress

Mattress Type and Components:

  • Nectar Sleep offers memory foam mattresses.
  • The comfort layer features a top layer of 4 PCF gel memory foam quilted into the bottom of the cover, and a bottom layer of 3.5 PCF memory foam.
  • The support core is constructed with a transitional polyfoam top layer and a 2.2 PCF high-density polyfoam base layer.
  • The cover is woven from a blend of Tencel® lyocell and long-staple cotton.

Pros:

  • Good conforming and motion isolation
  • No noise when bearing weight
  • Free shipping in contiguous U.S. and White Glove option
  • 365-night sleep trial and low-cost lifetime warranty

Cons:

  • Weak edge support
  • Questionable durability due to limited company history
  • Spotty customer service
  • ‘F’ rating on Better Business Bureau

Product and Price Range: Nectar mattresses are available in six different sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $375 (Twin) to $775 (King and California King). All Nectar mattresses are manufactured in China.

Customer Satisfaction Rating: 60%
Calculated from: 1,261 customer experiences from 10 individual sources

Main Competitors: Nectar’s main competitors include other ‘bed in a box’ mattress brands that primarily sell their products online and offer all-foam mattress models at average to below-average price-points.
Availability: Nectar mattresses are exclusively available on the Nectar website. These models are not available through any online or brick-and-mortar retailers, including Amazon.com, and the company does not operate any brick-and-mortar showrooms.
Amazon rating: The Nectar mattress is not available on Amazon.com at this time.
BBB rating: F

 

Nectar Customer Satisfaction Rating Comparison

Nectar Mattress Sleep Ratings

CategoryCriteriaNectar RatingWhat Nectar Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Nectar mattress.60%The Nectar mattress has earned a customer satisfaction rating of 70%, which is significantly below-average compared to other memory foam mattresses. Inconsistent customer service and delivery delays are two of the top complaints.
Durability Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.FairDurability for the Nectar mattress appears to be fair, but the company has been in business for roughly one year and the long-term lifespan of these models has not yet been evaluated.
Motion IsolationMemory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.GoodOwners say their Nectar mattress absorbs and minimizes motion to some extent, and has helped curb nighttime sleep disruptions.
Sex Memory foam mattresses are not responsive or bouncy enough for sex, according to most couples; firmer models tend to be best.FairThe Nectar mattress has some bounce, but — like many memory foam models — it may not be responsive enough for most couples.
ConformingMemory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.GoodDual layers of memory foam offer close conforming, and some Nectar owners claim the mattress provides pressure and pain relief in the neck, shoulders, and other sensitive areas.
Temperature NeutralityMemory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.FairThe Nectar mattress sleeps somewhat hot, as is typically the case with memory foam models.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.FairOff-gassing odors have been reported for newer Nectar mattresses, but these smells tend to dissipate within a few days.
Edge SupportBecause of their construction, memory foam mattresses often feature little to no edge support.PoorThe Nectar mattress offers little to no edge support, and some owners have reported significant sinkage after less than one year of use.
NoiseMemory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentThe Nectar mattress is virtually silent when bearing weight.
Ease of Moving and RotatingMemory foam mattresses tend to be lighter, which makes them easier to move. They never need to be flipped, since only one side is designed for sleeping.Very GoodThe Nectar mattress is fairly light even by memory foam standards, with beds ranging in weight from 45 to 89 pounds.
 

Nectar Price Comparison

Nectar Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”11″$375
Twin Extra Long (XL)39W” x 80L”11″$425
Full54W” x 75L”11″$575
Queen60W” x 80L”11″$670
King76W” x 80L”11″$775
California King72W” x 84L”11″$775

Please note that customers who purchase a Nectar mattress of any size will receive two complimentary pillows.

How Is the Mattress Shipped?: Nectar mattresses are compressed, vacuum-sealed, and shipped in a protective carrier bag. Mattress shipment weights range from 45 lbs (Twin) to 89 lbs (King).
Where Do They Ship?: Nectar will ship mattresses anywhere in the United States, including Alaska, Hawaii, and Puerto Rico.
Delivery Fee: Shipping is free for deliveries within the contiguous 48 states. Shipping charges will be applied for deliveries to Alaska, Hawaii, and Puerto Rico. Customers may opt to pay a $149 surcharge for White Glove delivery; this service includes in-home assembly and packaging removal. For an additional upgrade of $20 ($169 total), White Glove services also include old mattress removal.

Delivery Policy: The delivery policy for Nectar is as follows:

  1. Nectar deliveries are coordinated through FedEx Ground. Most customers will receive their mattress within one to five business days. In the event of a shipping delay, Nectar will contact the customer and provide a delivery date estimate; the company will also modify the delivery upon request.
  2. Those who request White Glove delivery should plan to receive their mattress within three to seven business days.

Old Mattress Removal: Old mattress removal is available with White Glove Delivery for an additional $20 ($169 total); this service is not offered with standard deliveries.

 

Nectar Product Specifications and Firmness

Nectar mattresses are available in one firmness rating: Medium Firm. A breakdown of mattress components and dimensions is featured in the table below. Please note that Nectar does not disclose the density of some foam-based mattress components.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Nectar Mattress6 (Medium Firm)11″1 3/4″ Polyfoam
5 1/4″ 2.2 PCF HD Polyfoam
1″ 4 PCF Gel Memory Foam
3″ 3.5 PCF Memory Foam
Tencel® Lyocell and Cotton

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Nectar Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Nectar Mattress?

Based on our customer feedback, Nectar mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairGoodFair
BackGoodGoodGood
StomachPoorFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Nectar Company Information

Customer Service: 4 out of 10 owner experiences show customers have had a positive experience with Nectar Sleep, irrespective of whether or not they liked their mattress.
BBB rating: F
Physical Stores: Nectar does not operate any brick-and-mortar showrooms. 
Corporate Address:
749 Occidental Avenue
San Mateo, CA 94402
Phone Number: 1-888-863-2827 (1-888-8NECTAR)
Contact Email: [email protected]
Company Website: https://www.nectarsleep.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Nectar offers a 365-night sleep trial for all mattresses.

  1. There is no mandatory break-in period, and customers may return the mattress at any point during the sleep trial for a full product refund.
  2. Nectar will cover all shipping and handling costs related to the mattress return.
  3. Nectar will coordinate pickup services for all mattress returns at no cost to the owner. Customers do not need to keep the original mattress packaging.
  4. Mattress exchanges are available as part of Nectar’s return policy. Those who wish to exchange their current mattress for a different model must purchase the replacement before receiving a refund for the original model.

Warranty: Nectar offers a lifetime warranty (also known as the ‘Forever Warranty’) for all mattresses.

  1. Warranty coverage will begin on the date of original purchase, and is divided into two periods.
    • For the first 10 years, Nectar will replace defective mattresses with a new model at no cost to the owner.
    • After 10 years have elapsed, Nectar will repair or replace all defective mattresses at no cost to the owner. Owners will be responsible for $50 transportation fees for shipping the mattress to and from the owner ($100 total); these charges will be waived if the mattress is deemed defective.
  2. The Nectar mattress is designed for use on a ‘firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’. These include platform beds, box springs, flat bases, and other types of ‘suitable bed frame or dedicated clean and flat flooring area’. Use of an improper foundation will result in the warranty being voided.
  3. The warranty will cover the following defects:
    • Visible indentations in the sleep surface measuring one and a half inches (1 1/2″) or deeper that do not result from owner misuse and/or improper foundational support.
    • Physical flaws in the mattress that cause the foam to split or crack.
    • Manufacturing flaws in the assembly of the cover, including cracked or broken zippers.
  4. The warranty will not cover the following:
    • A ‘normal increase in softness of the foam’ that does not affect its pressure-relieving abilities, or visible indentations that do not measure one and a half inches (1 1/2″) or deeper. These issues are considered normal wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
    • Burns, cuts, tears, stains, and other types of physical damage that result from owner misuse and/or improper foundational support.
  5. Replacing a mattress will not result in a new warranty; all replacements fall under the same lifetime warranty as the original model.
  6. Warranty coverage is exclusively extended to original owners who purchase their mattress directly from Nectar. Those who buy or acquire their mattress from the original owner or an unauthorized Nectar retailer will not be eligible for warranty coverage.
 

Similar Mattress Options

Finally, let’s look at some mattresses comparable to Nectar. Four mattress brands are listed below; each company sells all-foam models online at average to below-average price-points.

BrandAmerisleepLeesaLoom & LeafTuft & NeedleNectar Sleep
Model(s)AS1
AS2
AS3
A4
AS5
Leesa MattressLoom & Leaf MattressT&N MattressNectar Mattress
Mattress TypeMemory foamMixed FoamMemory foamPolyfoamMemory foam
Price Range$849 to $2,249$525 to $1,070$749 to $1,299$325 to $700$375 to $775
Thickness Range10″
12″
14″
10″12″10″11″
Firmness OptionsSoft
Medium Soft
Medium
Medium Firm
Firm
Medium Medium
Firm
Medium FirmMedium Firm
AvailabilityOnline
In-store
Online
In-store
OnlineOnline
In-store
Online
Sleep Trial100 nights100 nights120 nights100 nights365 nights
Warranty Length20 years10 years15 years10 yearsLifetime
Tuck Customer Satisfaction Rating69% (AS2)
71% (AS1)
73% (AS4)
75% (AS5)
82% (AS3)

 

77% (74 customer reviews)72% (113 customer reviews)80% (84 customer reviews)60% (1,261 customer reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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