Zenhaven Mattress Reviews

The Tuck team collected and analyzed 924 verified customer experiences from 16 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

Mattress Type and Components:

  • Zenhaven offers latex mattresses.
  • The mattresses feature a flippable, two-sided design with dual comfort layers constructed from Talalay latex. One side has a firmness rating of 4, or Medium Soft, while the other has a firmness rating of 7, or Firm.
  • Both comfort layers share the same support core, which is also constructed from Talalay latex.
  • The cover is woven from organic cotton.
  • Please note: Zenhaven is a subsidiary of Saatva.

What You Need to Know about the Zenhaven Mattress

Latex
Multiple Firmness Options
Moderate
Good for Back Pain
Back
Customer Satisfaction
80% 924 reviews from 16 sources
Amazon Rating
Not on Amazon
BBB Rating
A+
Sleep Rating
  •   Very Good
  •   Very Good
  •   Good
  •   Very Good
  •   Very Good
  •   Very Good
  •   Fair
  •   Good
  •   Good
  •   Very Good
  •   Good
  •   Good
  •   Good
  •   Poor
Mattress Specs
  • 4, 7
  • 120 night
  • 20 Year
  • online
  • 125 lbs
  • Latex
  • $1,899/QUEEN
  • Free
Full sleep ratings
CATEGORYRATINGWHAT USERS ARE SAYING
Customer Satisfaction80%

WHAT USERS ARE SAYING:Zenhaven mattresses have earned a customer satisfaction rating of 80%, which is above-average compared to the rating for all latex models.

Durability GOOD

WHAT USERS ARE SAYING:The expected lifespan of a Zenhaven mattress is at least seven years due to its latex components; however, due to a limited company history, the long-term performance of these models has not yet been assessed.

Motion Isolation VERY GOOD

WHAT USERS ARE SAYING:Zenhaven mattresses absorb and minimize motion to a significant extent, and many owners report a reduced number of nighttime sleep disturbances.

Off-gassing GOOD

WHAT USERS ARE SAYING:Minor odors have been reported from Zenhaven owners, but these smells typically dissipate within a few days after the bed has been unpackaged.

Conforming VERY GOOD

WHAT USERS ARE SAYING:Zenhaven’s Medium Soft side conforms closely for targeted pain and pressure relief, while the Firm side may be suitable for sleepers who don't want close conforming.

Sex GOOD

WHAT USERS ARE SAYING:Most latex sleep surfaces are not responsive enough for sex, but the Firm side of the Zenhaven mattress may be more suitable for couples.

Temperature Neutrality GOOD

WHAT USERS ARE SAYING:Some Zenhaven owners claim their mattress sleeps hot, but most report a cool and comfortable sleeping experience.

Edge Support POOR

WHAT USERS ARE SAYING:Like other latex models, the Zenhaven offers little to no edge support and many owners report sinkage at the edges.

Noise EXCELLENT

WHAT USERS ARE SAYING:Zenhaven mattresses are virtually silent when bearing weight.

Ease of Moving and Rotating POOR

WHAT USERS ARE SAYING:A Queen-size Zenhaven mattress weighs 125 pounds, which makes it heavy to lift and move for most owners.

Pros
  • Flippable design with two different firmness options.
  • Little to no noise.
  • Free White Glove delivery and old mattress removal.
  • Longer-than-average sleep trial and warranty coverage period.
Cons
  • Below-average edge support.
  • Above-average weight may cause difficulty when moving.
Overall Satisfaction
76
 
80
 
Mattress weight
101
 
125 lbs
 
Mattress Price
$2000
 
$1,899
 

Similar mattress options

All Latex Slumber SystemBotanical Bliss7" Pure Green Natural Latex MattressSpindle Mattress
MODELSAll Latex Slumber SystemBotanical Bliss7" Pure Green Natural Latex MattressSpindle Mattress
MATTRESS TYPELatexLatexLatexLatex
PRICE (Queen)$1,995$1699-$2299$775$1,349.99
FIRMNESS OPTIONPlush, Medium Firm, FirmYYMedium Soft, Medium, Firm, Extra Firm
AVAILABILITYonlineonlineonlineonline
SLEEP TRIAL100 night100 night100 night365 night
WARRANTY LENGTH15 Year25 Year, Limited10 Year10 Year, Limited
BUYBUY NOWBUY NOWBUY NOWBUY NOW
Full mattress options chart

Zenhaven Pricing and Delivery Details

SizeDimensionsHeightPrice
Twin38W” x 75L”10″$1,249
Twin Extra Long (XL)38W” x 80L”10″$1,349
Full54W” x 75L”10″$1,699
Queen60W” x 80L”10″$1,899
King38W” x 80L”10″$2,499
California King36W” x 84L”10″$2,499

Availability: Zenhaven mattresses are exclusively available on the Zenhaven website. Neither Zenhaven nor Saatva operate any brick-and-mortar locations, and the mattress is not currently sold through Amazon.com or any other online retailers.

How is the mattress shipped? Zenhaven mattresses are not compressed or vacuum-sealed for shipping.
Where do they ship? Zenhaven ships mattresses to addresses in the continental U.S. and Canada. Deliveries to Hawaii are not available. Alaska is available through special coordination with Zenhaven/Saatva.
Sleep trial 120 Nights
Full shipping details

Saatva’s delivery policy for Zenhaven mattresses is as follows:

  1. Saatva does not charge a cancellation fee prior to the day of delivery.
  2. Customers will be given a four-hour window for the time of delivery on the predetermined day.
  3. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund.
  4. If merchandise is damaged, then customers may receive a full refund including the delivery fee. Alternatively, they may re-order the same mattress at no additional cost. A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost.
  5. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost. In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  6. An adult (18 years or older) must be on the premises at the time of delivery.  

Old Mattress Removal: Zenhaven offers old mattress removal free-of-charge as part of its complimentary White Glove delivery service.

Delivery Fee: Free White Glove delivery is available for customers in the lower 48 states and Canada.

Zenhaven Product Specifications and Firmness

Zenhaven mattresses feature a flippable, two-sided design with a different firmness option on each side. One side corresponds to a 4, or Medium Soft, on our 1-10 firmness scale, and the other corresponds to a 7, or Firm. A full breakdown of mattress dimensions and components is found in the table below.

Product NameFirmnessThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Luxury Plush (Side 1)4 (Medium Soft)10″6″ Talalay Latex1 1/2″ Talalay LatexOrganic Cotton
Gentle Firm (Side 2)7 (Firm)1 1/2″ Talalay LatexOrganic Cotton

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

What Type of Sleeper Is Best Suited for a Zenhaven Mattress?

Based on our customer feedback, Zenhaven mattresses received the following grades among sleepers of different weights and preferred sleep positions. Both sides of the Zenhaven mattress have been taken into account to generate these ratings.

Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

SLEEP POSITIONLIGHT WEIGHT
Less than 130 LBS
AVERAGE WEIGHT
130 LBS - 230 LBS
HEAVY WEIGHT
Greater than 230 LBS
Side
LIGHT WEIGHT
Less than 130 LBS
Side
VERY GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Side
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Side
GOOD
Back
LIGHT WEIGHT
Less than 130 LBS
Back
VERY GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Back
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Back
VERY GOOD
Stomach
LIGHT WEIGHT
Less than 130 LBS
Stomach
FAIR
AVERAGE WEIGHT
130 LBS - 230 LBS
Stomach
GOOD
HEAVY WEIGHT
Greater than 230 LBS
Stomach
GOOD

Warranty and Trial Information

Saatva offers a 120-night sleep trial for all Zenhaven mattresses.

Sleep Trial and Warranty Information

Sleep trial 120 Nights
Refund Full Minus $99 Delivery Fee
Warranty 20 Year Non-Prorated
Warranty Transfer Non Transferable
Full warranty details

Trial Period and Guarantee: Saatva offers a 120-night sleep trial for all Zenhaven mattresses.

  1. There is no mandatory break-in period associated with this sleep trial. Customers may return their mattress at any point during the sleep trial in exchange for a full refund.
  2. The sleep trial begins on the date of delivery.
  3. Mattress owners are responsible for a $99 delivery fee for their mattress return, but Saatva will cover all other costs.

Warranty: Saatva offers a 20-year non-prorated warranty on Zenhaven mattresses:

  1. Warranty coverage is as follows:
    • For the first two years, Saatva will completely replace a mattress at no extra charge if it is deemed ‘defective’.
    • For the last 18 years, Saatva will repair and re-cover a Saatva mattress for a transportation fee of $99 each way.
  2. Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3-5, owners may obtain a new mattress (rather than having the current one repaired) for 25% of the original price.
    • During years 6-10, owners may obtain a new mattress (rather than having the current one repaired) for 50% of the original price.
    • During years 11-20, owners may obtain a new mattress (rather than having the current one repaired) for 75% of the original price.
    • Saatva will not charge a delivery fee for new mattresses for customers who choose this option.
    • No matter how old the warranty is, customers can choose to keep the original mattress at no additional charge if they decide to obtain a new mattress at the rates listed above.
  3. The warranty is contingent on the use of a proper support system. The warranty will be voided if a Queen or King mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a Twin or Full mattress is used with a metal bed frame that does not have four legs.
  4. The warranty will cover the following defects:
    • Sagging or body indentations that are 3/4? or deeper and do not result from owner misuse.
  5. The warranty will not cover the following:
    • Sagging or indentations that do not measure 3/4? or deeper. These are considered standard wear and tear.
    • Burns, cuts, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, or inadequate support.
  6. Customers must notify Saatva in writing regarding any claims.
  7. The warranty is exclusively available for original owners that purchase their mattress from Zenhaven or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.

Company Information

Customer Service

8 out of 10 customer experiences show consumers have had a positive experience with Zenhaven/Saatva, irrespective of whether or not they liked the product.

Company History

Zenhaven was launched in May 2016; its parent company, Saatva, was founded in 2010 and launched in 2011.

Corporate Address

25 Sylvan Road S., Suite W
Westport, CT 06880-4637

BBB rating

Zenhaven does not have a current BBB rating, but Saatva’s current BBB rating is A+.

Physical Stores

Zenhaven/Saatva do not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are arranged online.

Contact Info
Email: [email protected]
https://www.zenhaven.com
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