Zenhaven Mattress Reviews

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Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Zenhaven Mattress

Mattress Type and Components:

  • Zenhaven offers latex mattresses with a flippable, two-sided design.
  • Both sides feature a comfort layer constructed from Talalay latex; one side has a firmness rating of 4, while the other has a firmness rating of 7.
  • Both comfort layers also feature a thin layer of flame-retardant organic wool.
  • The shared support core is a constructed from Talalay latex.
  • The Zenhaven mattress comes with a cover woven from organic cotton.

Pros:

  • The unique, flippable construction of Zenhaven mattresses allows sleepers to choose between two comfort levels.
  • The comfort layer and support core of a Zenhaven mattresses exclusively feature natural Talalay latex, which is considered the best type of latex for sleepers who prefer a soft, closely conforming surface — though the ‘Gentle Firm’ side will likely be satisfactory for those who would rather sleep on a firmer mattress.
  • Saatva/Zenhaven have earned a reputation for strong customer service, and all deliveries include in-home assembly.

Cons:

  • The Zenhaven mattress is less expensive than the average latex model, but the price point will still be too high for many mattress shoppers.
  • The Zenhaven mattress is heavier than other latex models, which may cause difficulty for those attempting to flip it over.
  • The Zenhaven offers a 20 year warranty, but the company has only been in business since May 2016 and it is too soon to tell whether any durability claims will be proven accurate.

Product and Price Range: The Zenhaven mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $1,249 (Twin) to $2,499 (King and California King). All Zenhaven mattresses are manufactured in the U.S. or Canada; in addition, all Talalay latex used in Zenhaven mattresses is produced in the U.S.

Amazon rating: Currently not available on Amazon.com
BBB rating: A+ (Saatva)

 

Zenhaven Price Comparison

Zenhaven Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 75L”10″$1,249
Twin XL38W” x 80L”10″$1,349
Full54W” x 75L”10″$1,699
Queen60W” x 80L”10″$1,899
King38W” x 80L” 10″$2,499
California King36W” x 84L” 10″$2,499

Please note that each mattress size includes a military discount of $50 off the final price.

How Is the Mattress Shipped?: The Zenhaven mattress is sealed in plastic, but it is not compressed in a box.
Where Do They Ship?: Saatva will ship Zenhaven mattresses to addresses in the U.S., and Canada.
Delivery Fee: The delivery fee for a Zenhaven mattress starts at $99, and includes full in-home setup services.

Delivery Policy: Saatva’s delivery policy for Zenhaven mattresses is as follows:

  1. Estimated delivery times for most addresses in the contiguous U.S. are nine to 18 days.  
  2. Saatva does not charge a cancellation fee prior to the day of delivery.
  3. Customers will be given a four-hour window for the time of delivery on the predetermined day.
  4. If customers are not at home, then all materials will be returned to the nearest shipping center; customers may choose to receive a refund (minus the delivery fee), or reschedule the delivery with a new delivery fee.
  5. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund including the delivery fee.
  6. If merchandise is damaged, then customers may receive a full refund including the delivery fee. Alternatively, they may re-order the same mattress at no additional cost (including the delivery fee). A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost (including the delivery fee).
  7. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost (including the delivery fee). In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  8. Saatva does not assume any responsibility for houses or rooms with dimensions that prohibit the owner from successfully moving the mattress inside (i.e., a hallway or bedroom that is too narrow). In the event this happens, the mattress will be returned to the nearest shipping center and the owner will not be charged except for the delivery fee.
  9. An adult (18 years or older) must be on the premises at the time of delivery.  

Old Mattress Removal: Saatva will remove old mattresses at the time of delivery for a charge of $39.00. Customers should check the ‘Mattress Removal’ box when placing orders on the company’s website.
Availability: Zenhaven mattresses are exclusively available on the Zenhaven website. Neither Zenhaven nor parent company, Saatva, operate brick-and-mortar showrooms.

 

Zenhaven Product Specifications and Firmness

Zenhaven mattresses feature two different firmness ratings, one on each side. Users can flip the mattress to adjust the firmness level. Both firmness levels are detailed below; please note that each side has individual comfort layer and cover components, but both sides share the same support core.

NameFirmness RatingOverall ThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Luxury Plush (Side 1)410″6″ Talalay Latex1.5″ Talalay Latex
Organic Wool
Organic Cotton

 

Gentle Firm (Side 2)71.5″ Talalay Latex
Organic Wool
Organic Cotton

 

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: A 120-day trial period begins on the day of delivery. No “penalty fees, pick-up fees, or re-stocking fees” will be incurred.
Warranty: Saatva offers a 20-year warranty on Zenhaven mattresses:

  • For the first two years, Saatva will completely replace a mattress at no extra charge to you if the mattress is deemed ‘defective’.
  • For the last 18 years, Saatva will repair and re-cover a Zenhaven mattress for a transportation fee of $99 each way.
  • Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3 to 5, you can choose to obtain a new mattress (rather than having the current one repaired) for 25% of the original price, plus a $99 delivery fee.
    • During years 6 to 10, you can choose to obtain a new mattress (rather than having the current one repaired) for 50% of the original price, plus a $99 delivery fee.
    • During years 11 to 20, you can choose to obtain a new mattress (rather than having the current one repaired) for 75% of the original price, plus a $99 delivery fee.
    • No matter how old the warranty is, you can choose to keep the original mattress at no additional charge if you decide to obtain a new mattress at the rates listed above.
  •  The warranty will remain valid as long as the mattress is used with a platform bed. If the platform bed has slats, users must place a solid surface layer — such as plywood or Masonite — over the slats to preserve a uniform surface on both sides of the mattress.
  • The warranty will be voided if a queen or king mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a twin or full mattress is used with a metal bed frame that does not have four legs.
  • The warranty will cover body indentations that are deeper than 3/4″. Impressions shallower than this are considered standard wear-and-tear, and repairs will not be covered. The warranty also does not cover damage to the bed caused by the owner, such as burning or stains.
  • The warranty is only available to the original purchaser.
  • Customers must notify Saatva in writing regarding any claims with Zenhaven mattresses.
 

Zenhaven Mattress Sleep Ratings

At this time, we have not received enough customer reviews  to calculate accurate individual sleep ratings for the Zenhaven mattress. We will update this section as soon as possible.

 

Zenhaven Weight Comparison

What Type of Sleeper Is Best Suited for a Zenhaven Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate the Zenhaven mattress based on customer experience data. We will update this section as soon as possible.

The following table lists our average grades for latex mattresses based on different sleeper positions and weights. These grades were awarded based on customer reviews of 16 individual latex mattress brands and models.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairVery GoodGood
BackVery GoodFairGood
StomachFairVery GoodGood

Please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers as well as our mattress firmness guide

 

Zenhaven Company Information

Customer Service: 9 out of 10 owner experiences show customers have had a positive experience with Zenhaven/Saatva, irrespective of whether or not they liked their mattress.
BBB rating: A+ (Saatva)
Company History: Zenhaven was launched in May 2016; its parent company, Saatva, was founded in 2010 and launched in 2011.
Physical Stores: Saatva/Zenhaven do not operate any brick-and-mortar stores or showrooms.
Corporate Address:
25 Sylvan Road S., Suite W
Westport, CT 06880-4637
Phone Number: 1-877-517-6266
Contact Email: [email protected]
Company Website: https://www.zenhaven.com
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

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Additional Information

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