Zenhaven Mattress Reviews

Last updated on

Based on 924 verified customer experiences from 16 unique sources.

 

What You Need to Know about the Zenhaven Mattress

Mattress Type and Components:

  • Zenhaven offers latex mattresses.
  • The mattresses feature a flippable, two-sided design with dual comfort layers constructed from Talalay latex. One side has a firmness rating of 4, or Medium Soft, while the other has a firmness rating of 7, or Firm.
  • Both comfort layers share the same support core, which is also constructed from Talalay latex.
  • The cover is woven from organic cotton.
  • Please note: Zenhaven is a subsidiary of Saatva.

Pros:

  • Flippable design with two different firmness options.
  • Little to no noise.
  • Free White Glove delivery and old mattress removal.
  • Longer-than-average sleep trial and warranty coverage period.

Cons:

  • Unknown mattress lifespan due to limited company history.
  • Poor edge support.
  • Above-average weight may cause difficulty when moving.

Product and Price Range: The Zenhaven mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These models range in price from $1,299 (Twin) to $2,499 (King and California King). All Zenhaven mattresses are manufactured in the United States.

Customer Satisfaction Rating: 80%
Calculated from: 924 customer experiences from 16 individual sources.

Main Competitors: Zenhaven’s main competitors include ‘bed in a box’ online mattress brands that offer latex mattress models at a medium-range price-point.
Availability: Zenhaven mattresses are exclusively available on the Zenhaven website. Neither Zenhaven nor Saatva operate any brick-and-mortar locations, and the mattress is not currently sold through Amazon.com or any other online retailers.
Amazon rating: Zenhaven mattresses are not available on Amazon.com.
BBB rating: Zenhaven has not earned a grade from the Better Business Bureau, but its parent company, Saatva, currently holds an A+ rating.

 

Zenhaven Customer Satisfaction Rating Comparison

Zenhaven Mattress Sleep Ratings

CategoryCriteriaZenhaven RatingWhat Zenhaven Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Zenhaven mattress.80%Zenhaven mattresses have earned a customer satisfaction rating of 80%, which is above-average compared to the rating for all latex models.
Durability Latex is exceptionally durable compared to other mattress materials, and latex mattresses typically perform for at least seven years.GoodThe expected lifespan of a Zenhaven mattress is at least six to seven years; however, due to a limited company history, the long-term performance of these models has not yet been assessed.
Motion IsolationLatex usually isolates motion to a significant extent, which can cut down on nighttime sleep disruptions for couples when one person gets up or shifts positions.Very GoodZenhaven mattresses absorb and minimize motion to a significant extent, and many owners report a reduced number of nighttime sleep disturbances.
Sex Latex offers more bounce and responsiveness than foam, but some couples may prefer innersprings and hybrids for sex.GoodMost latex sleep surfaces are not responsive enough for sex, but the Firm side of the Zenhaven mattress may be more suitable for couples.
ConformingLatex, like memory foam, conforms closely to the sleeper’s body for above-average pain and pressure relief.Very GoodZenhaven’s Medium Soft side conforms closely for targeted pain and pressure relief, while the Firm side may be suitable for sleepers who don’t want close conforming.
Temperature NeutralityLatex can be a heat trap for some sleepers, but most claim it feels cooler and more comfortable than memory foam.GoodSome Zenhaven owners claim their mattress sleeps hot, but most report a cool and comfortable sleeping experience.
Off-gassingSome latex mattress owners report rubber-like smells when their bed is new, but these models are not associated with long-lasting odor.GoodMinor odors have been reported from Zenhaven owners, but these smells typically dissipate within a few days after the bed has been unpackaged.
Edge SupportLatex mattresses typically have minimal edge support, and sinkage may develop where people sit when they get up from and on to their bed.PoorLike other latex models, the Zenhaven offers little to no edge support and many owners report sinkage at the edges.
NoiseMost latex mattresses produce little to no noise due to their solid core and lack of springs, coils, and other metal components.ExcellentZenhaven mattresses are virtually silent when bearing weight.
Ease of Moving and RotatingMost mattresses are relatively heavy, but some models can be more unwieldy and difficult to maneuver than others.PoorA Queen-size Zenhaven mattress weighs 125 pounds, which is heavy even by latex mattress standards.
 

Zenhaven Mattress Price Comparison

Zenhaven Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 75L”10″$1,249
Twin Extra Long (XL)38W” x 80L”10″$1,349
Full54W” x 75L”10″$1,699
Queen60W” x 80L”10″$1,899
King38W” x 80L”10″$2,499
California King36W” x 84L”10″$2,499

How Is the Mattress Shipped?: Zenhaven mattresses are not compressed or vacuum-sealed for shipping, but they are wrapped in plastic.
Where Do They Ship?: Saatva ships Zenhaven mattresses to the contiguous U.S. and select locations in Canada. Deliveries to Hawaii are not available. According to the Saatva website, deliveries to Alaska may be coordinated through ‘Lynden Transport,’ a company based in Washington state; customers in Alaska should contact Lynden Transport for a delivery quote. Expected delivery time to Alaska is 12 business days.
Delivery Fee: Free White Glove delivery is available for customers in the lower 48 states. Customers in Canada are still required to pay delivery charges.

Delivery Policy: Saatva’s delivery policy for Zenhaven mattresses is as follows:

  1. Saatva does not charge a cancellation fee prior to the day of delivery.
  2. Customers will be given a four-hour window for the time of delivery on the predetermined day.
  3. If the delivery does not occur within the pre-agreed four-hour window, then customers may choose to receive a full refund.
  4. If merchandise is damaged, then customers may receive a full refund including the delivery fee. Alternatively, they may re-order the same mattress at no additional cost. A third option: customers may accept the damaged mattress, and arrange for a full exchange at the next possible time at no additional cost.
  5. If the wrong mattress is delivered, then the customer may arrange a new delivery time at no additional cost. In the meantime, they will be allowed to use the incorrect mattress; once the correct delivery has been made, the original mattress will be donated to charity.
  6. An adult (18 years or older) must be on the premises at the time of delivery.

Old Mattress Removal: Zenhaven offers old mattress removal free-of-charge as part of its complimentary White Glove delivery service.

 

Zenhaven Product Specifications and Firmness

Zenhaven mattresses feature a flippable, two-sided design with a different firmness option on each side. One side corresponds to a 4, or Medium Soft, on our 1-10 firmness scale, and the other corresponds to a 7, or Firm. A full breakdown of mattress dimensions and components is found in the table below.

Product NameFirmness ThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Luxury Plush (Side 1)4 (Medium Soft)10″6″ Talalay Latex1 1/2″ Talalay LatexOrganic Cotton

 

Gentle Firm (Side 2)7 (Firm)1 1/2″ Talalay LatexOrganic Cotton

 

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Zenhaven Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Zenhaven Mattress?

Based on our customer feedback, Zenhaven mattresses received the following grades among sleepers of different weights and preferred sleep positions. Both sides of the Zenhaven mattress have been taken into account to generate these ratings.

Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideVery GoodVery GoodGood
BackVery GoodVery GoodVery Good
StomachFairGoodGood

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Zenhaven Company Information

Customer Service: 8 out of 10 owner experiences show customers have had a positive experience with Saatva/Zenhaven, irrespective of whether or not they liked their mattress.
BBB rating: Although Zenhaven does not have a BBB score, its parent company, Saatva, has earned an A+ rating.
Company History: Zenhaven was launched in May 2016; its parent company, Saatva, was founded in 2010 and launched in 2011.
Physical Stores: Saatva/Zenhaven do not operate any brick-and-mortar stores or showrooms.
Corporate Address:
25 Sylvan Road S., Suite W
Westport, CT 06880-4637
Phone Number: 1-877-517-6266
Contact Email: [email protected]
Company Website: https://www.zenhaven.com
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Saatva offers a 120-night sleep trial for all Zenhaven mattresses.

  1. There is no mandatory break-in period associated with this sleep trial. Customers may return their mattress at any point during the sleep trial in exchange for a full refund.
  2. The sleep trial begins on the date of delivery.
  3. Mattress owners are responsible for a $99 delivery fee for their mattress return, but Saatva will cover all other costs.

Warranty: Saatva offers a 20-year non-prorated warranty on Zenhaven mattresses:

  1. Warranty coverage is as follows:
    • For the first two years, Saatva will completely replace a mattress at no extra charge if it is deemed ‘defective’.
    • For the last 18 years, Saatva will repair and re-cover a Saatva mattress for a transportation fee of $99 each way.
  2. Saatva’s ‘Fairness Replacement Option’ includes the following:
    • During years 3-5, owners may obtain a new mattress (rather than having the current one repaired) for 25% of the original price.
    • During years 6-10, owners may obtain a new mattress (rather than having the current one repaired) for 50% of the original price.
    • During years 11-20, owners may obtain a new mattress (rather than having the current one repaired) for 75% of the original price.
    • Saatva will not charge a delivery fee for new mattresses for customers who choose this option.
    • No matter how old the warranty is, customers can choose to keep the original mattress at no additional charge if they decide to obtain a new mattress at the rates listed above.
  3. The warranty is contingent on the use of a proper support system. The warranty will be voided if a Queen or King mattress is used with a metal bed frame that does not have a five- or six-legged support structure. The warranty will also be voided if a Twin or Full mattress is used with a metal bed frame that does not have four legs.
  4. The warranty will cover the following defects:
    • Sagging or body indentations that are 3/4? or deeper and do not result from owner misuse.
  5. The warranty will not cover the following:
    • Sagging or indentations that do not measure 3/4? or deeper. These are considered standard wear and tear.
    • Burns, cuts, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, or inadequate support.
  6. Customers must notify Saatva in writing regarding any claims.
  7. The warranty is exclusively available for original owners that purchase their mattress from Zenhaven or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
 

Similar Mattress Options

Lastly, let’s look at some mattress brands and models that are comparable to Zenhaven’s current offerings. The comparison table below features details about four latex mattress models that are sold online and available in multiple firmness options.

BrandLuma SleepPlushBedsSleep on LatexSpindleZenhaven
Model(s)/SeriesAll Latex Slumber SystemBotanical Bliss Collection
Natural Bliss Collection
Eco Bliss Collection
Pure Green Natural Latex MattressNatural Latex MattressZenhaven Mattress
Mattress TypeLatexLatexLatexLatexLatex
ConstructionTalalay and Dunlop latexNatural latex or mixed foam and latexNatural latexNatural Dunlop latexNatural Talalay latex
Price Range$1,395.00 to $2,495.00$699.00 to $2,599.00$649.00 to $1,149.00$899.99 to $1,699.99$1,249.00 to $2,499.00
Thickness Range11″6″ to 12″7″ or 9″10″10″
Firmness OptionsMedium Soft
Medium Firm
Firm
Soft
Medium
Medium Firm
Firm
Medium
Medium Firm
Firm
Medium Soft
Medium
Medium Firm
Firm
Medium Soft
Firm
AvailabilityOnlineOnlineOnlineOnlineOnline
Sleep Trial100 nights100 nights100 nights365-night comfort adjustment (replace one latex layer)
25-year comfort life (replace unlimited latex layers)
120 nights
Warranty Length15 years20 to 25 years10 years10 years20 years
Tuck Customer Satisfaction RatingInsufficient data at this time79% to 81% (1,306 customer reviews)85% (61 customer reviews)75% (98 customer reviews)80% (924 customer reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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