DreamCloud Mattress Review

Last updated on

What You Need to Know about the DreamCloud Mattress

Mattress Type and Components:

  • DreamCloud offers a hybrid mattress.
  • The comfort layer features the following components: a top layer of gel memory foam; a second layer of quilted memory foam; a third later of natural latex; and a bottom layer of standard memory foam.
  • The support core features top and bottom layers of high-density memory foam, and a middle layer of zoned pocketed coils encased in foam.
  • The cover is made from hand-tufted cashmere.

Pros:

  • Luxurious construction at a relatively low price-point.
  • Lightweight and fairly easy to move.
  • Free delivery for customers in the contiguous 48 states.
  • 365-night sleep trial and lifetime warranty with minimal fees for owners.

Cons:

  • Limited size availability.
  • Poor BBB rating for parent company.
  • Unknown mattress lifespan due to limited company history.

Product and Price Range: The DreamCloud mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. At this time, the Twin and Twin XL sizes are sold out; the price range for available sizes is $874 (Full) to $1,299 (King and California King). All DreamCloud mattresses are manufactured in China.

Main Competitors: The DreamCloud is considered a luxury hybrid, and its main competitors include other hybrid mattress models that are available online.
Availability: The DreamCloud mattress is exclusively available on the DreamCloud website. The company does not operate any locations, and the mattress is not sold in any other brick-and-mortar or online retailers (including Amazon.com). However, the company’s other bedding accessories (including toppers and comforters) may be available outside the DreamCloud website.
Amazon rating: The DreamCloud mattress is not available for sale on Amazon.com at this time.
BBB rating: DreamCloud LLC has not earned a letter grade from the Better Business Bureau. DreamCloud’s parent company, Nectar Sleep, currently holds an ‘F’ rating.

 

DreamCloud Mattress Sleep Ratings

At this time, we have not received enough customer reviews on DreamCloud mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

DreamCloud Price Comparison

DreamCloud Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”15″This size is currently sold out, and prices are not available at this time
Twin Extra Long (XL)39W” x 80L”15″This size is currently sold out, and prices are not available at this time
Full54W” x 75L”15″$874
Queen60W” x 80L”15″$1,199
King76W” x 80L”15″$1,399
California King72W” x 84L”15″$1,399

How Is the Mattress Shipped?: The DreamCloud mattress is compressed for shipping. Mattress shipping weights range from 55 to 109 pounds.
Where Do They Ship?: DreamCloud ships to the contiguous United States, Alaska, and Hawaii, but not overseas U.S. territories. Deliveries to Canada and other international destinations are not available at this time.
Delivery Fee: Shipping is free for customers in the contiguous U.S., but customers in Alaska and Hawaii will be responsible for delivery surcharges.

Delivery Policy: The delivery policy for DreamCloud is as follows:

  1. Standard mattress deliveries are coordinated through FedEx Ground. All DreamCloud mattresses are shipped from the company’s distribution center in Washington state. Customers should expect to receive their mattress within one to five business days. DreamCloud will notify customers if they should expect a delay.
  2. In addition to standard deliveries, DreamCloud offers White Glove delivery that includes in-home mattress assembly and packaging waste removal. White Glove personnel will also provide old mattress removal for customers, provided the old mattress is in sanitary condition.
  3. White Glove delivery costs $169, and old mattress removal will be included free-of-charge upon request. These charges are non-refundable in the event that a customer decides to return or exchange their mattress as part of the sleep trial.

Old Mattress Removal: Old mattress removal is available with White Glove delivery at no additional charge.

 

DreamCloud Product Specifications and Firmness

DreamCloud mattresses are available in a Medium Firm rating, which ranks as a 6.5 on our 1-10 firmness scale. The table below features a breakdown of layers and components for the DreamCloud mattress.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
DreamCloud Mattress6.5 (Medium Firm)15″1/2″ 5 PCF Memory Foam
8″ Pocketed Coils with Foam Encasement
1 1/2″ 5 PCF Memory Foam
1/2″ Gel-infused Memory Foam
1 3/4″ Quilted Memory Foam
1/2″ Natural Latex
1/4″ Standard Memory Foam
2″ Hand-tufted Cashmere

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

DreamCloud Weight Comparison

What Type of Sleeper Is Best Suited for a DreamCloud Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate DreamCloud mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for memory foam mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
HybridSideGoodGoodGood
BackVery GoodVery GoodGood
StomachGoodFairFair
 

DreamCloud Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for DreamCloud at this time.
BBB rating: DreamCloud has not earned a grade from the Better Business Bureau.
Company History: DreamCloud launched in January 2018. Its parent company, Nectar Sleep, has been in business since 2017.
Physical Stores: DreamCloud does not operate any brick-and-mortar stores or showrooms.
Phone Number: 1-833-237-3269 (1-833-2DREAMY). Available 9am to 9pm (EST), 8am to 11pm (CST), and 6am to 9pm (PST).
Contact Email: [email protected]
Company Website: https://www.dreamcloudsleep.com/
Facebook
Instagram
Twitter

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: DreamCloud offers a 365-night sleep trial for all mattresses sold.

  1. There is no mandatory break-in period. Customers may return or exchange the DreamCloud at any point during the 365-night sleep trial at no extra cost.
  2. In the event of a mattress return, DreamCloud will remove the mattress from the customer’s residence, and the company will cover all shipping and handling costs.
  3. Customers in Alaska and Hawaii are eligible for free returns.
  4. Customers may exchange their mattress if it is damaged during shipping. Customers should contact DreamCloud to initiate the exchange process.

Warranty: DreamCloud offers a lifetime warranty for all mattresses sold.

  1. For as long as the warranty is valid, DreamCloud will, at their sole option, repair or replace any mattress that is deemed defective. Warranty coverage for the DreamCloud mattress is as follows:
    • For the first 10 years, DreamCloud will replace or repair defective mattresses free of charge, and will waive all shipping and handling costs.
    • After 10 years, DreamCloud will replace or repair the mattress for a shipping fee of $100 ($50 each way); these fees will be waived if the mattress is determined to be defective.
  2. Warranty coverage is contingent on proper foundational support. According to the warranty, the mattress must be supported by ‘a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.’ Improper support will void the warranty.
  3. In the event of a mattress defect, the owner may be asked to submit the mattress or mattress cover as proof of purchase. If the mattress is not returned, DreamCloud may require photo documentation of the defect.
  4. The warranty will cover the following defects:
    • Sagging or indentations in the sleep surface that measure one and a half inches (1 1/2″) or deeper.
    • Physical flaws in the mattress that cause foams or other materials to split or crack.
    • Manufacturing flaws associated with the mattress cover.
  5. The warranty will not cover the following:
    • Sagging or indentations in the sleep surface that do not measure one and a half inches (1 1/2″) or deeper, or normal increases in foam softness that do not affect the conforming and pressure-relieving abilities of the mattress. These issues are considered standard wear and tear.
    • Repair or replacement requests associated with changes in the owner’s comfort preferences.
    • Burns, cuts, tears, stains, and other types of physical damage that directly result from owner misuse, improper cleaning, or inadequate foundational support.
  6. Repaired or replaced mattresses are subject to the same warranty as the original model, and a new warranty will not be issued.
  7. This warranty exclusively extends to original owners that purchase their mattress from DreamCloud or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
 

Similar Mattress Options

The comparison table below lists details for DreamCloud and four other luxury hybrid mattress brands with models that are available online.

BrandKeetsaNest BeddingReverieTomorrow SleepDreamCloud
Hybrid Price Range$495 to $2,625$799 to $1,899$1,499 to $4,499$450 to $1,100$874 to $1,399
Thickness Range9″ to 14″11 1/2″ to 13″10″ to 12″10″15″
Firmness OptionsMedium
Medium Firm
Firm
Medium
Medium Firm
Firm
Soft
Medium
Firm
Medium Soft
Medium Firm
Medium Firm
AvailabilityOnline
In-store
Online
In-store
Online
In-store
OnlineOnline
Sleep Trial90 nights100 nightsNone100 nights365 nights
Warranty Length12 years20 years10 years10 yearsLifetime
Tuck Customer Satisfaction Rating73% (436 customer reviews)74% to 79% (2,088 customer reviews)71% (203 customer reviews)Insufficient data at this timeInsufficient data at this time
 
Add+
X
Add+
Customer Satisfaction
reviews based from sources

Adjusted Amazon Rating ()

Amazon rating is See Amazon Reviews

Not on Amazon

BBB Rating =

Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
Mattress
Mattress
#1

Tax Software

Popular Reads
Stages of Sleep and Sleep Cycles

Usually sleepers pass through five stages: 1, 2, 3, 4 ...

Mattress Reviews and Comparisons 2018 – Complete Mattress Database

The research team at Tuck has put together the most ...

Parent’s Guide to Healthy Sleep

Every child needs good sleep for healthy development, growth, and ...