Tempur-Pedic Hybrid Mattress Reviews

Based on 2,245 verified customer experiences from 205 unique sources.

Mattress Type and Components: Tempur-Pedic offers hybrid mattresses as part of the Flex collection. A total of four mattress models are featured in this collection. All four are constructed with memory foam comfort systems, pocketed coil support cores, and polyester covers. These models are listed below in order of price-point:

• Flex Prima (10″)
• Flex Supreme (11 1/2″)
• Flex Elite (12 1/2″)
• Flex Supreme Breeze (11 1/2″)

Pros:

• Multiple thickness and firmness options
• Above-average durability
• Good motion isolation and pressure relief
• $25 White Glove delivery

Cons:

• Above-average price-point
• Off-gassing potential
• Sleep trial requires 30-night break-in

Product and Price Range: Tempur-Pedic hybrid mattresses are available in a total of six sizes: Twin, Twin XL, Full, Queen, King, and California King. Please note that some models are not sold in all six sizes. Prices vary by size and model; a full size-by-size price breakdown is found in the ‘Pricing and Delivery Details’ section. Tempur-Pedic mattresses are manufactured in the United States and El Salvador.

Customer Satisfaction Rating: 77%
Calculated from: 2,245 customer experiences from 205 individual sources.

Main Competitors: Tempur-Pedic’s primary competitors include other manufacturers of hybrid mattresses sold at relatively high price-points, as well as brands with strong online and brick-and-mortar presences.
Availability: Tempur-Pedic mattresses are available on the Tempur-Pedic website, as well as Amazon.com and other select online retailers. The company operates a brick-and-mortar showroom in Natick, Massachusetts, and Tempur-Pedic models are sold in other physical stores nationwide.
Amazon rating: All Tempur-Pedic hybrids are sold on Amazon.com, but only the Flex Supreme has received a customer rating (4.3)
BBB rating: A+

The first table lists width, length, and height dimensions for all current Tempur-Pedic hybrids in each available size.

The next table lists current prices for Tempur-Pedic hybrids in each available size.

How Is the Mattress Shipped?: Tempur-Pedic mattresses are wrapped in plastic but not compressed for shipping.
Where Do They Ship?: Tempur-Pedic delivers mattresses to all 50 states.
Delivery Fee: Customers who order Tempur-Pedic mattresses must pay a $25 delivery charge. Tempur-Pedic deliveries include in-home assembly, packaging waste disposal, and old mattress removal.

Delivery Policy: The delivery policy for Tempur-Pedic is as follows:

1. Tempur-Pedic couriers perform all deliveries. For a delivery fee of $25, customers receive White Glove delivery, which includes in-home mattress assembly, packaging waste disposal, and old mattress removal at no additional charge.
2. Most customers receive their mattress delivery within 10 to 14 business days.
3. An adult 18 years or older must be at the shipping address to sign for the delivery.
4. Tempur-Pedic requests that customers note any ‘special delivery conditions‘, such as multiple flights of stairs.
5. Tempur-Pedic does not deliver mattresses to Air/Army Post Offices (APOs) or Fleet Post Offices.  

Old Mattress Removal: Old mattress removal is included upon request with standard $25 deliveries at no additional charge.

The firmness of a Tempur-Pedic hybrid will depend on the selected model. The table below lists firmness, thickness, and construction specifications for the four Flex hybrids. Please note that Tempur-Pedic does not disclose certain mattress specs, such as individual layer thicknesses or foam densities.

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Based on our customer feedback, Tempur-Pedic hybrid mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Customer Service: 7 out of 10 owner experiences indicate customers have had a positive experience with Tempur-Pedic, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Tempur-Pedic, Inc. was founded in 1992 when the original Tempur-Pedic mattress manufacturer ? Sweden’s Fagerdala World Foams ? relocated to the United States. In 1999, Tempur-Pedic, Inc., Fagerdala World Foams, and seven other companies merged to create Tempur International, which was renamed to Tempur-Pedic International Inc. in 2002. In 2012, Tempur-Pedic merged with the Sealy Corporation; despite the merger, both companies are considered separate entities.
Physical Stores: Tempur-Pedic owns and operates a brick-and-mortar showroom in Natick, Massachusetts. The mattresses are also available at authorized retail stores across the country.
Corporate Address:
1000 Tempur Way
Lexington, KY 40511
Phone Number:
For shoppers: 888-811-5053
For customer service and information about orders: 800-821-6621
Contact Email: Online form
Company Website:https://www.tempurpedic.com
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Trial Period and Guarantee: Tempur-Pedic offers a 90-night sleep trial for all mattress orders.

1. This sleep trial includes a mandatory 30-night break-in period. Customers will not qualify for a full refund until they have tested out their mattress for at least 30 nights.
2. Customers who request a return will receive a full refund minus any shipping charges.

Warranty: Tempur-Pedic offers a 10-year limited warranty.

1. This warranty is entirely nonprorated.
2. The Tempur-Pedic warranty covers the repair costs of a defective mattress, and will issue a full product refund in the event of a mattress replacement. However, the owner is responsible for transportation charges for all repairs or replacements.
3. Owners who choose to replace a defective mattress with an upgrade model must pay the difference between the original and the replacement.
4. Warranty coverage is available to customers who purchase their mattress from an authorized Tempur-pedic retailer, but coverage does not extend to unauthorized third-party resellers found on sites such as Amazon.com, eBay, or Craigslist.
5. Warranty coverage is not available for floor or demo models.
6. The warranty will be voided if a proper foundation is not used to support the mattress. According to Tempur-Pedic, proper support includes center support and five to six legs for Queen, King, and California sizes, or at least four legs for Twin, Twin Long, and Double sizes. Tempur-Pedic also recommended using a ‘slatted style bed frame’ for Queen, King, and California King sizes.
7. The Tempur-Pedic mattress warranty covers the following product defects:
   • Deterioration to the mattress surface that causes indentations measuring 3/4″ or deeper, provided the indentation does not occur due to improper foundational support.
   • Physical defects in the Tempur-Pedic that cause the mattress to split or crack despite proper usage and support.
   • Manufacturing defects related to the zipper cover. Please note that, if the cover is replaced, Tempur-Pedic may option to provide a cover with a different color or design from the original.
8. The warranty will not cover the following:
   • Indentations that are less than 3/4″ deep. These are considered normal wear and tear.
   • ‘Normal increase in softness’ in the mattress that does not affect its conforming or pressure-relieving abilities.
   • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
   • Burns, cuts, tears, stains, and other types of damage that do not occur during the manufacturing, shipping, or in-home assembly stages, and are a direct result of misuse by the owner.
   • Damage that occurs due to improper foundational support.
   • Repairs or replacements for floor or demo models sold at discounted prices.
9. A new warranty will not be issued for replacement mattresses; rather, the coverage will continue until the original mattress warranty expires.
10. The warranty is exclusively offered to the original purchaser. Anyone who acquires or buys the mattress from the owner or a nonauthorized retailer will not receive warranty coverage.

Lastly, let’s explore some mattress models that are similar to the hybrids in Tempur-Pedic’s Flex collection. The following four brands offer hybrid models, and sell their products in stores as well as online. To learn more about these brands, please click the links in the top row of the table.