Puffy Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Puffy Mattress

Mattress Type and Components:

  • Puffy offers a memory foam mattress.
  • The comfort layer is made of 2.5 PCF gel memory foam.
  • The support core is constructed from 1.5 PCF high-density polyfoam.
  • The cover is 100% polyester.

Pros:

  • Puffy offers a 101-night sleep trial period, which is longer than the average sleep trial, and does not require customers to test out their mattress before they will be eligible for returns.
  • Puffy offers a lifetime warranty with exclusively nonprorated coverage. Comparatively, most mattress warranties extending beyond 10 years have at least some prorated coverage.

Cons:

  • Puffy offers one mattress model available in one firmness rating. This selection may be too limiting for sleepers who prefer mattresses with different construction, thickness, or firmness.
  • Puffy began selling mattresses in 2017, and the overall lifespan of these models has not yet been fully assessed.

Product and Price Range: The Puffy mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices range from $625 (Twin) to $1,150 (King and California King). All Puffy mattresses are manufactured in the United States.

Amazon rating: The Puffy mattress is not currently available for sale on Amazon.com
BBB rating: Puffy has not earned a rating from the Better Business Bureau

 

Puffy Weight Comparison

Puffy Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”10″$625
Twin Extra Long (XL)39W” x 80L”10″$675
Full54W” x 75L”10″$800
Queen60W” x 80L”10″$950
King76W” x 80L”10″$1,150
California King72W” x 84L”10″$1,150

How Is the Mattress Shipped?: Puffy mattresses are compressed and shipped in a box measuring 19W”x 42L” x 19H”.
Where Do They Ship?: According to Puffy’s website, the mattress ‘ships worldwide.’ However, it appears that deliveries are limited to the United States (including Alaska, Hawaii, and overseas territories) and Canada.
Delivery Fee: Shipping is free in the continental U.S. and Canada. Deliveries to Alaska, Hawaii, and other overseas destinations will incur an additional delivery charge of $150.

Delivery Policy: The delivery policy for Puffy is as follows:

  1. All Puffy mattress deliveries are coordinated through FedEx. Mattresses typically ship from the manufacturing center within two business days of the original delivery, and will arrive at the customer’s address three to four business days later.
  2. Expedited shipping and full-service delivery are not offered at this time.

Old Mattress Removal: Because Puffy coordinates all deliveries through FedEx and does not offer full-service delivery, old mattress removal is not available at this time.
Availability: The Puffy mattress is exclusively available on the Puffy website. This mattress is not sold on Amazon.com or other online retailers, and Puffy does not operate any brick-and-mortar locations.

 

Puffy Product Specifications and Firmness

Puffy mattresses are rated as a 6, or ‘Medium Firm,’ on our firmness scale. A full breakdown of mattress dimensions and components is found in the table below.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Puffy Mattress6 (Medium Firm)10″ 7″ 1.5 PCF HD Polyfoam3″ 2.5 PCF Gel Memory Foam100% Polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Puffy offers a 101-night sleep trial for all mattresses sold.

  1. There is no mandatory break-in period, and customers may return their mattress at any point during the sleep trial in exchange for a full refund.
  2. In the event of a return, Puffy will help customers donate the mattress to a local charity.  

Warranty: Puffy offers a lifetime warranty for all mattresses.

  1. Puffy will, at their sole option, repair or replace all mattress defects for as long as the owner retains possession of the mattress. Repair and replacement coverage is divided into two stages:
    • During the first 10 years, Puffy will replace any defective mattress with a brand new model at no extra cost to the owner.
    • After 10 years have elapsed, Puffy will repair or replace mattress defects. Customers may also select the Quick Sleep option, which enables them to order a replacement mattress at half the original product price. Those who opt for Quick Sleep will be able to keep their original mattress.
  2. Puffy will cover all shipping and handline fees associated with mattress repairs or replacements.
  3. The mattress ‘must be used on an appropriately sized and suitable bed frame or base.’ Using an improper support system may void the warranty.
  4. The warranty will cover the following defects:
    • Visible sagging or indentations in the sleep surface that measure one and a half inches (1 1/2″) or deeper that do not result from owner misuse or improper foundational support.
    • Flaws in the cover, including manufacturing flaws like cracked or broken zippers, or physical flaws like unraveled seams.
  5.  The warranty will not cover the following:
    • Visible sagging or indentations in the sleep surface that do not measure one and a half inches (1 1/2″) or deeper, or normal increases in foam softness that do not affect the mattress’s pressure-relieving abilities. These issues are considered standard wear and tear.
    • Repair or replacement requests that arise due to changes in the owner’s comfort preferences or owner allergies.
    • Burns, cuts, tears, stains, and other types of physical damage resulting from owner abuse, improper cleaning, or inadequate foundational support.
  6.  In order so file a warranty claim, mattress owners must submit the following:
    • The order number.
    • The first and last name of the original purchaser.
    • A written description of the defect.
    • A photograph or video documenting the defect.
  7.  This warranty is exclusively reserved for original owners who purchase their mattress from Puffy or an authorized retailer. Anyone who buys or acquires their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
 

Puffy Mattress Sleep Ratings

At this time, we have not received enough customer reviews on Puffy mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

Puffy Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Puffy Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate Puffy mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for memory foam mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Memory FoamSideGoodVery GoodFair
BackVery GoodVery GoodGood
StomachGoodFairFair
 

Puffy Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Puffy at this time.
BBB rating: Puffy has not received a rating from the Better Business Bureau.
Company History: Puffy was launched in 2017.
Physical Stores: Puffy does not operate any brick-and-mortar stores.
Phone Number: 1-800-430-8380 (Available Monday through Friday from 630am to 11pm PST, and Saturday and Sunday from 8am to 5pm PST)
Contact Email: Online form
Company Website: https://puffy.com/
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Complaints

General customer complaints about Puffy mattresses include:

  • Only one model/firmness rating available.
  • Unknown mattress lifespan due to limited company history.
 
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Mattress Specs and Company Info

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Additional Information

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