Available at Costco, Novaform mattress toppers are made from premium foam that alleviates pain and pressure points for sleepers.
Choose from 7 different models in 3″ and 4″ designs.
Novaform toppers isolate motion transfer very well and don’t produce any noise, making them a good option for couples.
Quick Summary
Quick Summary
Innocor Comfort, a U.S.-based manufacturer, sells mattresses and bedding products under the Novaform brand name at participating Costco locations. Novaform’s selection includes seven mattress toppers:
The EVENcor Gel Plus is constructed with gel-infused memory foam interior and a removable, washable cover with cooling properties. It measures 3 inches thick and has a ‘medium’ feel.
The ComfortLuxe is designed with a gel-infused memory foam interior and a removable, washable cotton cover. It measures 3 inches thick and has a ‘medium’ feel.
The Seasonal is a reversible 3-inch topper. One side has gel-infused memory foam, allowing it to sleep fairly cool, while the other side made of standard memory foam sleeps warmer by comparison. The topper also includes a removable, washable fabric cover. Both sides of the topper have a ‘medium’ feel.
The Pure Comfort is a 3-inch topper with a standard memory foam interior and a stain-resistant cotton cover. It has a ‘medium’ feel.
The Plush Pillowtop is constructed with a top layer of down alternative fill and a bottom layer of memory foam, resulting in a ‘soft’ feel. It measures 4 inches thick.
The LURAcor Advanced Supportfeatures a solid polyfoam interior and a polyester cover engineered with 37.5® Technology to help the topper sleep cooler. It measures 3 inches thick and has a ‘medium’ feel.
The Overnight Recoveryis another all-polyfoam topper with a 3-inch profile. It also has a cover made of Celliant fabric, a material that absorbs body heat from sleepers and converts it into infrared energy in order to regulate the sleeper’s body temperature. The topper has a ‘medium’ feel.
Novaform’s wide selection of toppers ensures most sleepers can find a suitable option regardless of their body weight, preferred sleep position, and comfort preferences. Most Novaform toppers offer consistent body conforming that results in pain and pressure relief, as well as improved spinal alignment for side sleepers.
Other benefits include great motion isolation and no noise when bearing weight, and many Novaform models sleep cooler than their all-foam competitors.
Novaform toppers are available for sale through Costco. For these purchases, a Costco membership is required. The toppers are also sold on Amazon.com. However, Amazon.com Novaform purchases are not backed by Costco’s hassle-free return policy, which guarantees a full refund for any product return.
Novaform toppers have below-average price-points compared to comparable, foam-based toppers.
Read on to learn more about Novaform toppers in terms of construction, pricing, and performance. This guide also includes an overview of shipping, return, and warranty options for Novaform buyers, as well as some similar topper recommendations.
Meet Our Testing Team
Jeremy
Brad
Jackson
Keith
General Overview
Pros
Multiple thickness, firmness, and material composition options
Great motion isolation and no noise
Below-average prices
Hassle-free returns and nonprorated 10-year warranty
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
Expected durability for the Seasonal and Pure Comfort toppers (both of which have standard memory foam layers) is about three years, which is on par with industry averages.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
Expected durability for the Seasonal and Pure Comfort toppers (both of which have standard memory foam layers) is about three years, which is on par with industry averages.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Both toppers have a 'Medium' feel and remain fairly even, though some sagging is to be expected after a couple years of regular use.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Both toppers have a 'Medium' feel and remain fairly even, though some sagging is to be expected after a couple years of regular use.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
The Seasonal and Pure Comfort toppers conform closely and consistently, resulting in fewer aches and pains for most sleepers.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
The Seasonal and Pure Comfort toppers conform closely and consistently, resulting in fewer aches and pains for most sleepers.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Novaform's standard memory foam toppers may trap heat for some. With the Seasonal topper, the warmer memory foam surface is integral to the design.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Novaform's standard memory foam toppers may trap heat for some. With the Seasonal topper, the warmer memory foam surface is integral to the design.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
Both the Seasonal and Pure Comfort toppers isolate motion transfer very well, and will likely result in fewer sleep disruptions for couples.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
Both the Seasonal and Pure Comfort toppers isolate motion transfer very well, and will likely result in fewer sleep disruptions for couples.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
Long-term off-gassing does not appear to be an issue with either Novaform topper made from standard memory foam.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
Long-term off-gassing does not appear to be an issue with either Novaform topper made from standard memory foam.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
As is the case with many other memory foam toppers, neither the Pure Comfort nor the Seasonal is very responsive.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
As is the case with many other memory foam toppers, neither the Pure Comfort nor the Seasonal is very responsive.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The Seasonal and Pure Comfort toppers are both virtually silent when bearing weight.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The Seasonal and Pure Comfort toppers are both virtually silent when bearing weight.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
Novaform's three toppers with gel memory foam layers – the EVENcor Gel Plus, ComfortLuxe, and Seasonal – each have average expected lifespans of about three years.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
Novaform's three toppers with gel memory foam layers – the EVENcor Gel Plus, ComfortLuxe, and Seasonal – each have average expected lifespans of about three years.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Overall support is good for these three gel memory foam toppers, but some sagging is likely to occur during the latter stages of the product's lifespan.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Overall support is good for these three gel memory foam toppers, but some sagging is likely to occur during the latter stages of the product's lifespan.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
All three gel memory foam toppers have a 'Medium' feel and offer close, consistent body conforming.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
All three gel memory foam toppers have a 'Medium' feel and offer close, consistent body conforming.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
These toppers are designed with gel-infused foam interiors and cooling covers, both of which keep most sleepers at a comfortable temperature.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
These toppers are designed with gel-infused foam interiors and cooling covers, both of which keep most sleepers at a comfortable temperature.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
Novaform gel memory foam toppers isolate motion transfer very well, making any of them a good choice for couples.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
Novaform gel memory foam toppers isolate motion transfer very well, making any of them a good choice for couples.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
None of Novaform's gel memory foam toppers emits long-term odor, but owners may notice some initial smells.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
None of Novaform's gel memory foam toppers emits long-term odor, but owners may notice some initial smells.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
Responsiveness is fair at best for the ComfortLuxe, EVENcor Gel Plus, and Seasonal toppers. Couples are likely to find these models are not sufficiently springy.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
Responsiveness is fair at best for the ComfortLuxe, EVENcor Gel Plus, and Seasonal toppers. Couples are likely to find these models are not sufficiently springy.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
Novaform's gel memory foam toppers are all virtually silent when bearing weight.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
Novaform's gel memory foam toppers are all virtually silent when bearing weight.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
The LURAcor Advanced Support and Overnight Recovery toppers – like many polyfoam competitors – may begin to deteriorate before the three-year mark.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
The LURAcor Advanced Support and Overnight Recovery toppers – like many polyfoam competitors – may begin to deteriorate before the three-year mark.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Novaform's polyfoam toppers offer decent overall support, though they may begin to sag after a couple years of regular use.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Novaform's polyfoam toppers offer decent overall support, though they may begin to sag after a couple years of regular use.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
Polyfoam does not conform as closely/consistently as memory foam, but the Novaform polyfoam toppers offer good conforming and pain/pressure relief.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
Polyfoam does not conform as closely/consistently as memory foam, but the Novaform polyfoam toppers offer good conforming and pain/pressure relief.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Thanks to their cooling covers, Novaform's polyfoam toppers sleep much cooler than the average all-polyfoam model.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Thanks to their cooling covers, Novaform's polyfoam toppers sleep much cooler than the average all-polyfoam model.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
The Overnight Recovery and LURAcor Advanced Support toppers both absorb and minimize motion transfer very well.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
The Overnight Recovery and LURAcor Advanced Support toppers both absorb and minimize motion transfer very well.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
Polyfoam toppers tend to produce stronger smells than toppers made from other materials, and Novaform's polyfoam models are no exception – though in most cases, the odors eventually dissipate.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
Polyfoam toppers tend to produce stronger smells than toppers made from other materials, and Novaform's polyfoam models are no exception – though in most cases, the odors eventually dissipate.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
Novaform's polyfoam toppers are not very responsive. Couples who prefer springier surfaces may be dissatisfied.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
Novaform's polyfoam toppers are not very responsive. Couples who prefer springier surfaces may be dissatisfied.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The LURAcor Advanced Support and Overnight Recovery toppers are both virtually silent when bearing weight.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The LURAcor Advanced Support and Overnight Recovery toppers are both virtually silent when bearing weight.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
The Plush Pillow-Top topper from Novaform has an expected lifespan of about two and a half years. This is typical, since pillow-top layers tend to deteriorate rather quickly.
Durability
x
The average topper needs to be replaced after two to three years of consistent use, though occasional-use toppers may last longer. Material composition is usually the most telling factor about topper durability.
The Plush Pillow-Top topper from Novaform has an expected lifespan of about two and a half years. This is typical, since pillow-top layers tend to deteriorate rather quickly.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Though pillow-top layers do not always provide good support, the Novaform model is reinforced with a bottom layer of memory foam to help prevent sagging.
Support
x
Support refers to the topper’s ability to provide a flat, even surface with minimal sagging.
Though pillow-top layers do not always provide good support, the Novaform model is reinforced with a bottom layer of memory foam to help prevent sagging.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
The down alternative pillow-top layer does not conform very closely, but the bottom memory foam layer offers good, consistent contouring for pain and pressure relief.
Conforming
x
Conforming ability refers to how consistently the mattress topper conforms to different areas of the sleeper’s body, and how well it evenly distributes their weight.
The down alternative pillow-top layer does not conform very closely, but the bottom memory foam layer offers good, consistent contouring for pain and pressure relief.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Strong air circulation through the down alternative pillow-top layer allows the Plush Pillow-top to sleep cool and comfortable for most.
Temperature Neutrality
x
Some topper materials absorb more body heat than others, causing them to sleep excessively warm, while others maintain a consistently comfortable temperature.
Strong air circulation through the down alternative pillow-top layer allows the Plush Pillow-top to sleep cool and comfortable for most.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
The memory foam component enables the Plush Pillow-Top to isolate motion transfer better than many competing models with similar top layers.
Motion Isolation
x
Some toppers absorb and minimize motion transfer whenever someone gets up or shifts position, which prevents sleepers from feeling the movement in other areas of the bed.
The memory foam component enables the Plush Pillow-Top to isolate motion transfer better than many competing models with similar top layers.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
The Plush Pillow-Top will likely emit odor after being removed from its packaging, but this topper is not associated with excessively strong or persistent smells.
Off-gassing
x
Most toppers emit off-gassing odor when new, but some models continue to produce smells that sleepers find unpleasant and excessive.
The Plush Pillow-Top will likely emit odor after being removed from its packaging, but this topper is not associated with excessively strong or persistent smells.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
The Plush Pillow-Top is not very responsive, and may be insufficiently springy for some couples.
Sex
x
Toppers that are springy and responsive to movement tend to be the best for sex, while less responsive toppers can lead to uncomfortable sinkage during sex.
The Plush Pillow-Top is not very responsive, and may be insufficiently springy for some couples.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The pillow-top layer makes some light rustling on occasion, but the topper is by no means loud or disruptive.
Noise
x
Most toppers are relatively quiet, but some produce rustling sounds, squeaks, and other noises that can disrupt sleepers.
The pillow-top layer makes some light rustling on occasion, but the topper is by no means loud or disruptive.
What Type of Sleeper is Best Suited to a Novaform Topper?
Based on our customer feedback, Novaform mattress toppers have received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different toppers. Sleeper comfort and spinal support are the most important factors when it comes to selecting a topper.
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Seasonal and Pure Comfort
EVENcor Gel Plus, ComfortLuxe, and Seasonal
LURAcor Advanced Support and Overnight Recovery
Plush Pillow-Top
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
As you can see, Novaform toppers – most of which have a ‘medium’ feel – have earned the most positive ratings from side, back, and stomach sleepers who weigh 230 pounds or less. Heavier individuals may find these toppers feel too soft and are prone to sagging. The Plush Pillow-Top – Novaform’s only topper with a ‘soft’ feel – is best suited to side and back sleepers who weigh less than 130 pounds.
Compare Toppers
How Do Novaform Toppers Compare to Other Mattress Toppers?
As any consumer does with a product they’re considering, our topper assessments naturally involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how Novaform toppers stack up to other toppers.
Novaform’s selection includes memory foam, gel memory foam, polyfoam, and down alternative pillow-top and memory foam models. Many of these toppers come with cooling covers, which allow them to sleep cooler than competing models. Other benefits include consistent conforming ability, good motion isolation, and no noise when bearing weight.
Check out our selections below if you’d like to see a few comparable toppers.
What You Need to Know About Novaform Mattress Toppers
Sizing and Pricing
Below you’ll find current prices for Novaform toppers in each available size. We’ve grouped the toppers by material composition for these price ranges. Also, please note Novaform does not offer some of these toppers in a Twin XL size.
King
$159.99 (memory foam)$159.99 (gel memory foam)$219.99 (reversible)$159.99 to $199.99 (polyfoam)$179.99 (pillow-top)
Cal King
$159.99 (memory foam)$159.99 to $ (gel memory foam)$219.99 (reversible)$159.99 to $199.99 (polyfoam)$179.99 (pillow-top)
Construction and Firmness
The Plush Pillow-Top from Novaform has a ‘soft’ feel, and the brand’s remaining toppers each have a ‘medium’ feel. Thickness, firmness, and composition specs for all seven Novaform toppers are listed in the table below.
Topper Model
Firmness
Material Components
Cover Components
Thickness
EVENcor Gel Plus
‘medium’
Gel-infused memory foam
Cooling polyester
3″
ComfortLuxe
‘medium’
Gel-infused memory foam
Cotton
3″
Seasonal (reversible)
‘medium’ (both sides)
Side 1: standard memory foam
Side 2: gel-infused memory foam
Polyester
3″
Pure Comfort
‘medium
Memory foam
Stain-resistant cotton
3″
Plush Pillow-Top
‘soft’
2″ down alternative fibers
2″ memory foam
Polyester
4″
LURAcor Advanced Support
‘medium
Polyfoam
Polyester with cooling 37.5® Technology
3″
Overnight Recovery
‘medium’
Polyfoam
Celliant fabric
3″
Set-Up and Care Instructions
The set-up process for Novaform mattress toppers is as follows:
Novaform toppers are shipped compressed in a box. For best results, allow the topper to expand to its full shape before first use.
The toppers may emit off-gassing odor after being removed from their packaging. We recommend letting the topper air out in a well-ventilated room before trying it out for the first time.
According to Novaform, some toppers may feel somewhat hard/firm at first. Owners may need to break in the topper for a few nights before it reaches their desired firmness setting.
The cleaning and care process for Novaform toppers is as follows:
Topper owners should always defer to their model’s care instructions tag, as cleaning procedures vary by model.
Owners should never wash or dry foam layers in machines or dry clean these components. Spot clean with cold water if stains occur.
Most Novaform toppers have removable covers that can be washed and dried in machines. Wash in cold water and dry on a low setting, or air dry. Do not replace the cover until it is completely dry, as wet material can damage the foam.
Availability
Novaform toppers are available to Costco members on the Costco website, as well as select brick-and-mortar Costco locations. They are also sold on Amazon.com.
Shipping Free to Costco members in contiguous U.S.
Warranty 10 years, non-prorated
Made In USA
Where Do They Ship?
Costco ships Novaform toppers to members in all 50 states and Puerto Rico.
Full Shipping Details
The delivery policy for Costco/Novaform toppers is as follows:
Costco offers free standard shipping via UPS Ground. Customers who select this option usually receive their topper within 5-7 business days. For an extra charge, Costco also offers express UPS shipping. These deliveries reach their destination in three to five business days.
Customers in Alaska, Hawaii, and Puerto Rico must pay additional shipping fees, which are added to the total price during checkout.
Trial Period and Warranty Details
Costco does not offer a sleep trial for Novaform mattress toppers:
However, Costco members may return their topper for any reason as long as it was purchased directly from Costco online or at a brick-and-mortar location. The company issues full refunds for all returns. Costco members may coordinate their return online or drop off the topper at any physical store.
Those who buy their Novaform topper from Amazon.com or other authorized retailers are not eligible for Costco’s member return policy. These customers should defer to the return policy of the seller they choose.
Please note: annual Costco memberships are priced at $60 to $120, depending on membership tier and location.
Innocor Comfort offers a 10-year warranty for all Novaform mattress toppers:
This warranty is completely nonprorated.
Warranty coverage begins on the date of purchase. Innocor Comfort will, at its sole option, repair or replace any topper with a recognized defect. Replacing a topper will not result in a new warranty, nor will it extend the original warranty.
Topper owners cover all shipping and transportation charges associated with repairs or replacements.
The warranty will cover the following defects:
Visible sagging or indentations in the topper surface measuring one and a half inches (1.5″) or deeper.
Physical flaws in the topper that cause foams to split or crack despite proper use and handling.
The warranty will not cover the following:
Visible sagging or indentations in the topper surface that do not measure one and a half inches (1.5″) or deeper, or normal increases in foam softness that do not affect the topper’s pressure-relieving abilities. These issues are considered normal wear and tear.
Burns, cuts, tears, stains, and other types of physical damage that occur due to abuse, misuse, or neglect.
Innocor Comfort may refuse to inspect defective toppers if the product is deemed to be in an unsanitary condition.
This warranty is non-transferable. It is exclusively available to original owners who buy their mattress directly from Costco or through an authorized retailer. Those who buy or acquire their topper from the original owner or a non-authorized retailer do not receive warranty coverage.
Company Information
Customer Service
7 out of 10 owner experiences show customers have had a positive experience with Novaform, irrespective of whether or not they liked their mattress topper.
BBB Rating
Neither Novaform nor Innocor Comfort has earned a rating from the Better Business Bureau, but Costco currently holds an ‘A+’ grade.
Company History
Innocor Comfort has been in business since 1996. In 2017, Bain Capital Private Equity acquired the company.
Physical Stores
Costco operates more than 700 brick-and-mortar stores nationwide. Costco membership is required for entry. A full U.S. Costco directory is available online.
