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Mattress Type and Components: Helix offers mixed foam mattresses.
Product and Price Range: Helix mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $600 (Twin) to $1,245 (King and California King). All Helix mattresses are manufactured in the United States.
Customer Satisfaction Rating: 72%
Calculated from: 344 customer experiences from 11 individual sources
Main Competitors: Helix’s main competitors include mattress brands that offer mixed foam models at average to below-average price-points, and also sell their products online.
Availability: Helix mattresses are available on the Helix website. These mattresses are not sold through any other retailers (including Amazon.com). Additionally, Helix operates a brick-and-mortar showroom in New York City where customers can browse designs and place mattress orders. This showroom is available by appointment only, and visitors can book appointments online.
Amazon rating: The Helix mattress is currently unavailable on Amazon.com.
BBB rating: Helix has not earned a rating from the Better Business Bureau.
|Category||Criteria||Helix Rating||What Helix Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding the Helix mattress.||72%||The customer satisfaction rating for Helix mattresses, 72%, is on par with the average rating for memory foam mattresses.|
|Durability||Foam mattresses tend to be less durable than innerspring models, and the soft sleeping surface may be prone to indentations and sinkage at the edges.||Fair||Reports indicate that Helix mattresses have an average lifespan, but the company has only been selling mattresses for two years and their longevity has not yet been accurately assessed.|
|Motion Isolation||Foam mattresses usually isolate motion to a significant extent whenever someone gets up or shifts positions, resulting in fewer nighttime disruptions for couples.||Good||Owners say Helix mattresses isolate motion and minimize nighttime disruptions to some extent, but other mixed foam models are more effective at absorbing and isolating transfer.|
|Sex||Some couples report that foam mattresses are less than ideal for sex, mostly due to the unresponsive sleep surface that can create feelings of ‘fighting’ against the mattress.||Good||Helix mattresses are a bit more responsive than all-foam or latex models, due in part to the pocketed microcoil layer, but the dual-firmness designs may feature trench-like sagging in the midsection.|
|Conforming||Foam mattresses are designed to conform to sleeper’s bodies, which improves spinal alignment and relieves pressure points.||Good||The foam used in these mattresses does not conform as closely as memory foam, but Helix owners say they experience a fair amount of pressure and pain relief.|
|Temperature Neutrality||Foam mattresses tend to retain more body heat and ‘sleep hotter’ than innerspring or latex mattresses.||Fair||Helix mattresses tend to sleep hot according to owners, which is typical of mattresses that feature foam-based comfort layers.|
|Off-gassing||Some mattresses produce unpleasant odors known as off-gassing when they are removed from their packaging, and these smells may linger for several days.||Good||Helix customers report a small amount of off-gassing that usually dissipates within a couple of days.|
|Edge Support||Foam mattresses generally have minimal edge support compared to innerspring models, and sinkage may occur where people tend to sit at the edges of the bed.||Fair||The microcoils in the comfort layer lends some edge support to the Helix mattress, but premature sinkage at the edges has been reported by owners.|
|Noise||Foam beds are generally much quieter than innersprings and hybrids, due to their lack of potentially creaky metal components.||Excellent||Reports indicate that Helix mattresses are virtually silent when bearing weight.|
|Ease of Moving and Rotating||Foam beds tend to be lighter than innersprings, but they need to be regularly rotated in order to preserve the conforming sleep surface.||Fair||A Queen-size Helix mattress weighs 80 to 90 pounds, which is heavier than the average all-foam mattress; this is due in part to the metal microcoil components.|
|Twin||39W” x 75L”||10″||$600|
|Twin Extra Long (XL)||39W” x 80L”||10″||$700|
|Full||54W” x 75L”||10″||$850|
|Queen||60W” x 80L”||10″||$995|
|King||76W” x 80L”||10″||$1,245|
|California King||72W” x 84L”||10″||$1,245|
How Is the Mattress Shipped?: Helix mattresses are compressed, vacuum-sealed, and shipped in a box. Shipping boxes for all mattress sizes measure 16W” x 48L” x 16H”.
Where Do They Ship?: Helix ships addresses to all 50 states and anywhere in Canada.
Delivery Fee: Free shipping is offered for all U.S. deliveries, while Canadian customers must pay a delivery fee of $150 and a customs tax; both charges will be assessed at the time of purchase.
Delivery Policy: The delivery policy for Helix mattresses is as follows:
Old Mattress Removal: Because they rely on UPS Ground couriers for all deliveries, Helix does not offer old mattress removal services.
Helix offers firmness customization for all mattress orders. Customers are requested to complete an online questionnaire attesting to their body type, sleep preferences, positions, and desired firmness. Firmness options for the Helix range from Soft, or a 3 on the Tuck 1-10 Firmness Scale, to Very Firm, or a 9 on our scale. For King-size orders, customers may also customize the firmness on both sides of the mattress; two Twin XL mattresses with different firmness ratings will be joined at the middle.
The following table lists a general breakdown of the mattress components and dimensions for all seven firmness ratings. Please note that the foam density and order of individual comfort layers will depend on the selected firmness level.
|Product Name||Firmness Options||Thickness||Support Core Components||Comfort Layer Components||Cover Components|
|Helix Mattress||3 to 9 (Soft to Very Firm)||10″||4.5″ 1.8 PCF Base Polyfoam||2″ ‘Helix Dynamic Foam’ 1.5 to 3 PCF Polyfoam|
2.5″ Pocketed Microcoils
2″ 1.8 PCF Polyfoam
(Sequence varies by firmness)
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Based on our customer feedback, Helix mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
|Sleep Position||Lightweight Sleeper Rating (Less than 130 lbs)||Average Weight Sleeper Rating (130 to 230 lbs)||Heavyweight Sleeper Rating (More than 230 lbs)|
Customer Service: 7 out of 10 owner experiences show that customers have had a positive experience with Helix, irrespective of whether or not they liked their mattress.
BBB rating: Helix has not earned a grade from the Better Business Bureau.
Company History: Helix Sleep began selling mattresses in 2015.
Physical Stores: Helix operates one brick-and-mortar showroom in New York City that is open to customers by appointment only. Visitors can book an appointment online.
1123 Broadway Suite 600
New York, NY 10010
Phone Number: 1-888-330-0781
Contact Email: [email protected]
Company Website: https://www.helixsleep.com/
Trial Period and Guarantee: Helix offers a 100-night sleep trial on all mattresses.
Warranty: Helix offers a 10-year limited warranty on all mattresses.
Lastly, let’s look at some mattress models that are comparable to the Helix. The four brands listed below offer mixed foam or polyfoam mattresses at average to below-average price-points, and primarily sell their products online. For more information about these brands, please click the links in the top row of the table.
|Brand||Brooklyn Bedding||Casper||Leesa||Tuft & Needle||Helix|
|Model(s)||Brooklyn Bowery||The Essential & The Casper||Leesa Mattress||T&N Mattress||Helix Mattress|
|Mattress Type||Mixed foam||Mixed foam||Mixed foam||Polyfoam||Mixed foam|
|Price Range||$449 to $899||$350 to $1,195||$525 to $1,070||$325 to $700||$600 to $1,245|
|Thickness Range||10″||8 1/2″|
|Medium||Medium Firm||Soft to Very Firm|
|Sleep Trial||120 nights||100 nights||100 nights||100 nights||100 nights|
|Warranty Length||10 years||10 years||10 years||10 years||10 years|
|Tuck Customer Satisfaction Rating||Insufficient data at this time||69% to 72%|
(1,032 customer reviews)
|77% (1,012 customer reviews)||80% (84 customer reviews)||72% (344 customer reviews)|