Helix Sleep Mattress Review

Our Review Process | Disclosure

 

The Tuck team collected and analyzed 344 verified customer experiences from 11 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

Quick Overview

Helix Sleep offers hybrid mattresses made with dual-layer covers, polyfoam comfort systems, and pocketed coil support cores reinforced with polyfoam base layers.

Helix Sleep offers full mattress customization. Customers are asked to fill out a questionnaire that discusses their height, weight, firmness preferences, sleep position, and other factors. Based on these results, Helix Sleep will recommend one of the following six mattress models; each individual model offers a unique combination of firmness and support:

  • Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
  • Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and extra support
  • Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
  • Helix Dusk: ‘Medium’ firmness, moderate cushioning, and extra support
  • Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
  • Helix Dawn: ‘Firm’ firmness, moderate cushioning, and extra support

Helix Sleep hybrids with targeted cushioning conform closely, making them optimal for side sleepers, while those with moderate support do not conform as much and are suitable for all sleep positions. Lighter individuals may feel most comfortable on models with balanced support, while those who weigh 130 pounds or more tend to prefer the models with extra support.

Helix Sleep also offers two mattresses with dual-firmness, the Helix Dual Balanced (with targeted cushioning and balanced support) and the Helix Dual Extra (with moderate cushioning and extra support). Both of these models have one ‘Soft’ side and one ‘Firm’ side, making them suitable for couples with differing preferences. Lastly, the Helix Nightfall is a hybrid designed for larger, heavier individuals. This mattress has an additional layer of memory foam for maximum support.

Our review of Helix Sleep mattresses found that the customizable selection accommodates sleepers with a wide range of body types and firmness preferences. The mattresses also offer strong edge support, isolate motion transfer well, and produce less noise than the average hybrid.

Read on for our full review of Helix Sleep mattresses, including sleeper and performance ratings, the company’s delivery and return policies, and everything else you need to know about these beds.

Pros
  • Customizable mattress firmness and dual firmness options
  • Good motion isolation and no noise
  • Free shipping anywhere in the U.S.
  • Hassle-free return policy
Cons
  • Questionable durability
  • Limited height options
  • 30-night break-in period with sleep trial

Ratings and Recommendations

Foam
Multiple Firmness Options
Moderate
Good for Couples
Side
Full sleep ratings
CATEGORYRATINGWHAT USERS ARE SAYING
Durability FAIR

WHAT USERS ARE SAYING:Helix mattresses have an average lifespan, but the company has only been selling mattresses for three years and their longevity has not yet been accurately assessed.

Motion Isolation GOOD

WHAT USERS ARE SAYING:Helix mattresses isolate motion and minimize nighttime disruptions to a noticeable extent, which is better than average for hybrid models.

Off-gassing GOOD

WHAT USERS ARE SAYING:Helix Sleep mattresses typically produce a small amount of off-gassing that usually dissipates within a couple of days.

Conforming GOOD

WHAT USERS ARE SAYING:The foam used in these mattresses does not conform as closely as memory foam, but Helix owners say they experience a fair amount of pressure and pain relief.

Sex GOOD

WHAT USERS ARE SAYING:Helix mattresses have good responsiveness for sex, as is typical of hybrid models.

Temperature Neutrality GOOD

WHAT USERS ARE SAYING:Helix mattresses tend to sleep somewhat cool compared to other hybrids, as polyfoam retains less body heat than memory foam.

Edge Support VERY GOOD

WHAT USERS ARE SAYING:Helix Sleep hybrids feature pocketed coil support cores reinforced with high-density foam base layers, giving the bed strong edge support.

Noise GOOD

WHAT USERS ARE SAYING:Helix Sleep mattresses produce some noise, but are fairly quiet compared to other coil-based models.

What Type of Sleeper Is Best Suited for a Helix Sleep Mattress?

Based on our customer feedback, Helix Sleep mattresses have received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

SLEEP POSITIONLIGHT WEIGHT
Less than 130 LBS
AVERAGE WEIGHT
130 LBS - 230 LBS
HEAVY WEIGHT
Greater than 230 LBS
Side
LIGHT WEIGHT
Less than 130 LBS
Side
VERY GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Side
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Side
GOOD
Back
LIGHT WEIGHT
Less than 130 LBS
Back
GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Back
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Back
GOOD
Stomach
LIGHT WEIGHT
Less than 130 LBS
Stomach
GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Stomach
GOOD
HEAVY WEIGHT
Greater than 230 LBS
Stomach
FAIR

As you can see, mattresses from Helix Sleep are suitable for most sleepers regardless of their body type or sleep position thanks to the customizable design. Completing the Helix Sleep questionnaire accurately is key to finding the best mattress for you and your partner. However, one notable drawback is a lack of profile options; with the exception of the 12″ Helix Nightfall, all Helix Sleep mattresses are 10″ thick. This may be limiting for sleepers whose profile preferences are less or greater than 10″.

Our testing process found Helix Sleep mattresses should also be great for you if…

  • You’re looking for an affordable hybrid mattress.
  • Your body type falls outside the average weight group (130 to 230 pounds).
  • You experience pain and pressure points in your neck, shoulders, lower back, and other sensitive areas on a regular basis.
  • You and your sleep partner have differing firmness preferences, in which case a dual-firmness model may be the best option.

Accolades/Awards

After the data collection and testing we’ve done, here are the categories where Helix Sleep mattresses stood out:

What You Need to Know About Helix Sleep Mattresses

Construction and Firmness

The firmness of a Helix Sleep mattress depends on the selected model. All Helix Sleep mattresses have a 10″ profile with the exception of the Helix Nightfall, which is 12″ thick. The table below includes a breakdown of all mattress components and measurements.

Product NameFirmness OptionsThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Helix Sunset and Helix Moonlight3.5 (Soft)10″ (Both Models)Low-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
2.5 PCF Polyfoam (Sunset)
2.45 PCF Polyfoam (Moonlight)
Dual-layer Stretch Polyester
Helix Midnight and Helix Dusk5.5 (Medium)10″ (Both Models)Medium-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
2.5 PCF Polyfoam (Midnight)
2.45 PCF Polyfoam (Dusk)
Dual-layer Stretch Polyester
Helix Twilight and Helix Dawn7.5 (Firm)10″ (Both Models)High-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
2.5 PCF Polyfoam (Twilight)
2.45 PCF Polyfoam (Dawn)
Dual-layer Stretch Polyester
Helix Dual BalancedSide 1: 3.5 (Soft)
Side 2: 7.5 (Firm)
10″Low- and High-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
2.5 PCF PolyfoamDual-layer Stretch Polyester
Helix Dual ExtraSide 1: 3.5 (Soft)
Side 2: 7.5 (Firm)
10″Low- and High-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
2.45 PCF PolyfoamDual-layer Stretch Polyester
Helix Nightfall5.5 (Medium)12″High-IFD Transitional Polyfoam
Pocketed Coils
HD Polyfoam Base Layer
3.75 PCF Polyfoam
4 PCF Memory Foam
Dual-layer Stretch Polyester

Sizing and Pricing

The first table lists width, length, and height dimensions for all Helix Sleep mattress sizes, as well as individual model availability.

SizeDimensionsHeightAvailability Notes
Twin39W” x 75L”10″ (All Models)Not available for Dual Balanced, Dual Extra, or Nightfall
Twin Extra Long (XL)39W” x 80L”10″ (All Models)Not available for Dual Balanced, Dual Extra, or Nightfall
Full54W” x 75L”10″ (All Models)Not available for Dual Balanced, Dual Extra, or Nightfall
Queen60W” x 80L”10″ (All Other Models)
12″ (Nightfall)
Available for all models
King76W” x 80L”10″ (All Other Models)
12″ (Nightfall)
Available for all models
California King72W” x 84L”10″ (All Other Models)
12″ (Nightfall)
Available for all models

The next table lists current prices for all Helix Sleep models in each available size.

Helix ModelTwinTwin XLFullQueenKingCali King
Sunset$600$700$850$995$1,245$1,245
Moonlight$600$700$850$995$1,245$1,245
Midnight$600$700$850$995$1,245$1,245
Dusk$600$700$850$995$1,245$1,245
Twilight$600$700$850$995$1,245$1,245
Dawn$600$700$850$995$1,245$1,245
Dual BalancedN/AN/AN/A$1,190$1,440$1,440
Dual ExtraN/AN/AN/A$1,190$1,440$1,440
NightfallN/AN/AN/A$1,190$1,440$1,440

Availability: Helix Sleep mattresses are available on the Helix Sleep website. The company also offers an appointment-only showroom in New York City. Helix Sleep mattresses are not available through any retailers or third-party distributors, including Amazon.com.

Helix Sleep Coupons and Discounts

Sleep Trial and Warranty

Sleep trial 100 Nights
Refund Full
Warranty Lifetime Non-Prorated
Warranty Transfer Non Transferable
Trial period and full warranty details

Trial Period and Guarantee

Helix Sleep offers a 100-night sleep trial for all mattress owners.

  1. This sleep trial includes a 30-night break-in period. Customers may not return their mattress until at least 30 nights have elapsed.
  2. Customers who are not satisfied with their mattress after sleeping on it can request a new comfort layer from Helix Sleep at no extra cost, which will make the mattress softer or firmer (depending on the request).
  3. Helix offers exchanges for mattress sizes, but not firmness settings.
  4. Once a refund has been issued to a customer, it will take roughly five to seven business days before the money shows up in their account statement.
  5. All returned mattresses are recycled or donated to charity.

Warranty

Helix offers a 10-year limited warranty on all mattresses.

  1. Warranty coverage will begin on the original date of purchase.
  2. Helix Sleep will, at their sole discretion, choose to either repair or replace all mattresses with defects for as long as the warranty is valid.
  3. Helix Sleep mattresses are designed for use on ‘a firm, solid-surface, on a bed base that is structurally capable’ of supporting both the mattress and the sleeper(s). Failure to utilize a proper foundation may result in denied warranty claims and/or a voided warranty.  
  4. The warranty will cover the following defects:
    • Deterioration in the sleep surface that causes indentations measuring 1″ or deeper.
    • Physical flaws in the mattress that cause the material to split or crack despite proper use and foundational support.
    • Manufacturing defects pertaining to the cover, including the zipper.
  5. The warranty will not cover the following:
    • A ‘normal increase’ in the softness of the sleep surface that does not affect its pressure-relieving abilities, or indentations that measure less than 1″. These are both considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s personal sleep preferences, such as mattress height, firmness or bed weight.
    • Burns, cuts, tears, stains, and other types of damage caused directly by the owner./h6>
  6. Customers who wish to return a defective mattress must ship the item to Helix at their own expense and include a copy of the original proof of purchase. If the mattress is deemed defective, Helix will reimburse the owner for up to $100 of these shipping charges.
  7. Customers have the option of exchanging their current mattress for an upgrade model. In this case, the customer will pay the difference between the original model and the upgrade. It’s important to note that upgrade models will receive new limited warranty coverage that extends for 10 years after the customer has received their upgrade. Most customers receive their upgrade mattress within 90 days of returning their original model. Replacement mattresses that are not upgrades will follow the same warranty coverage as the original model.
  8. Warranty coverage is exclusively offered to the original purchaser. Anyone who acquires or buys a Helix mattress from the purchaser or a third-party mattress retailer will do so ‘as is’, and will not be eligible for warranty protection.

Delivery

How is the mattress shipped? Helix Sleep mattresses are compressed, roll-packed, and boxed for shipping.
Where do they ship? Helix Sleep ships mattresses anywhere in the United States and Canada.
Full shipping details

Delivery Policy

The delivery policy for Helix Sleep is as follows:

  1. Helix Sleep ships all mattresses using UPS Ground; most customers receive their delivery within six to 10 business days of placing their original order.
  2. Customers who need to change the shipping address of their delivery should immediately contact Helix Sleep via phone or email. If the mattress has already shipped, then address changes must be coordinated through UPS.
  3. A signature will not be required to receive the package, so customers will not to be at home during their delivery. However, delivery personnel reserve the right to hold on to the package if they are ‘not confident’ the mattress will remain secure on the customer’s doorstep.
  4. Helix Sleep is unable to offer specific delivery dates for customers. However, they may be able to request certain days and times by signing up for UPS MyChoice, which is free-of-charge. This service allows customers to customize their delivery time within a four-hour window; for an additional fee, customers can schedule a two-hour delivery window.
  5. UPS Ground does not offer standard package delivery on the weekends or federal holidays; weekend deliveries are available through UPS MyChoice.
  6. Customers can check the status of their order using a tracking number on the Helix Sleep website. Those who have not received a tracking number after their delivery should contact Helix Sleep via email.
  7. Helix Sleep does not ship mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.

Old Mattress Removal

Because Helix Sleep utilizes UPS for all deliveries, old mattress removal services are not available at this time.

Company Information

Want to learn more about the folks behind Helix Sleep?
Check out our interview with Adam Tishman, one of the co-founders, on the Tuck blog.

Customer Service

7 out of 10 owner experiences show that customers have had a positive experience with Helix Sleep, irrespective of whether or not they liked their mattress.

Company History

Helix Sleep began selling mattresses in 2015.

Physical Stores

Helix Sleep operates one brick-and-mortar showroom in New York City that is open to customers by appointment only. Visitors can book an appointment online

Contact Helix Sleep

[email protected]  |  1-888-330-0781 |  HelixSleep.com

Find Helix Sleep on Social

Facebook  |  Instagram  |  Twitter

Other Helix Sleep Products

Helix Sleep also offers the following sleep products aside from just their mattress:

How Does Helix Sleep Compare to Other Beds?

As any consumer does with a product they’re considering, our mattress assessments naturally involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how Helix Sleep mattresses stack up to other beds.

Helix Sleep hybrids have below-average price-points compared to other mattresses with foam comfort layers and pocketed coil support cores, but customer satisfaction is on par with most similar models

Check out our selections below if you’d like to see a few comparable mattresses.

Similar mattress options

DreamCloud MattressAlexander HybridNew PurpleTomorrow Mattress
MODELSDreamCloud MattressAlexander HybridNew PurpleTomorrow Mattress
MATTRESS TYPEHybridHybridHybridHybrid
PRICE (Queen)$1,499.00$1,199$1599-$2799$890.00
FIRMNESS OPTIONNPlush, Medium, Luxury FirmNY
AVAILABILITYOnlineonline, in-storeonlineonline
SLEEP TRIAL365 nightsLifetime (50% exchanges after 100 nights)100 night365 night
WARRANTY LENGTHLifetimeLifetime10 year10 Year, Limited
BUYBUY NOWBUY NOWBUY NOWBUY NOW
Full mattress options chart