Helix Mattress Review

Last updated on

Based on 344 verified customer experiences from 11 unique sources.

 

What You Need to Know about the Helix Mattress

Mattress Type and Components: Helix offers mixed foam mattresses.

  • The comfort layer features three layers: ‘Helix Dynamic Foam’ polyfoam, which may be 1.8 to 3 PCF, depending on the selected firmness; 1.8 PCF transitional polyfoam; and pocketed microcoils. The order of these three components will vary by selected firmness (see note at bottom).
  • The support core is made from 1.8 PCF high-density polyfoam.
  • The cover is made of polyester.
  • Please note that Helix offers customized firmness options for all mattresses that range from Soft to Very Firm. Customers also have the option of customizing each side of a King-size mattress with a different firmness rating; for these orders, two Twin XL mattresses with different firmness ratings are attached seamlessly to create a whole King-size mattress. The order of comfort layers and foam density will vary by selected firmness.

Pros:

  • Customizable mattress design and firmness
  • Dual firmness available
  • No noise
  • Free shipping anywhere in the U.S.
  • Hassle-free return policy

Cons:

  • Sleeps somewhat hot
  • Questionable edge support
  • Unknown mattress lifespan due to limited company history

Product and Price Range: Helix mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $600 (Twin) to $1,245 (King and California King). All Helix mattresses are manufactured in the United States.

Customer Satisfaction Rating: 72%
Calculated from: 344 customer experiences from 11 individual sources

Main Competitors: Helix’s main competitors include mattress brands that offer mixed foam models at average to below-average price-points, and also sell their products online.
Availability: Helix mattresses are available on the Helix website. These mattresses are not sold through any other retailers (including Amazon.com). Additionally, Helix operates a brick-and-mortar showroom in New York City where customers can browse designs and place mattress orders. This showroom is available by appointment only, and visitors can book appointments online.
Amazon rating: The Helix mattress is currently unavailable on Amazon.com.
BBB rating: Helix has not earned a rating from the Better Business Bureau.

 

Helix Customer Satisfaction Rating Comparison

Helix Mattress Sleep Ratings

CategoryCriteriaHelix RatingWhat Helix Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Helix mattress.72%The customer satisfaction rating for Helix mattresses, 72%, is on par with the average rating for memory foam mattresses.
Durability Foam mattresses tend to be less durable than innerspring models, and the soft sleeping surface may be prone to indentations and sinkage at the edges. FairReports indicate that Helix mattresses have an average lifespan, but the company has only been selling mattresses for two years and their longevity has not yet been accurately assessed.
Motion IsolationFoam mattresses usually isolate motion to a significant extent whenever someone gets up or shifts positions, resulting in fewer nighttime disruptions  for couples.GoodOwners say Helix mattresses isolate motion and minimize nighttime disruptions to some extent, but other mixed foam models are more effective at absorbing and isolating transfer.
Sex Some couples report that foam mattresses are less than ideal for sex, mostly due to the unresponsive sleep surface that can create feelings of ‘fighting’ against the mattress.GoodHelix mattresses are a bit more responsive than all-foam or latex models, due in part to the pocketed microcoil layer, but the dual-firmness designs may feature trench-like sagging in the midsection.
ConformingFoam mattresses are designed to conform to sleeper’s bodies, which improves spinal alignment and relieves pressure points.GoodThe foam used in these mattresses does not conform as closely as memory foam, but Helix owners say they experience a fair amount of pressure and pain relief.
Temperature NeutralityFoam mattresses tend to retain more body heat and ‘sleep hotter’ than innerspring or latex mattresses.FairHelix mattresses tend to sleep hot according to owners, which is typical of mattresses that feature foam-based comfort layers.
Off-gassingSome mattresses produce unpleasant odors known as off-gassing when they are removed from their packaging, and these smells may linger for several days.GoodHelix customers report a small amount of off-gassing that usually dissipates within a couple of days.
Edge SupportFoam mattresses generally have minimal edge support compared to innerspring models, and sinkage may occur where people tend to sit at the edges of the bed. FairThe microcoils in the comfort layer lends some edge support to the Helix mattress, but premature sinkage at the edges has been reported by owners.
NoiseFoam beds are generally much quieter than innersprings and hybrids, due to their lack of potentially creaky metal components.ExcellentReports indicate that Helix mattresses are virtually silent when bearing weight.
Ease of Moving and RotatingFoam beds tend to be lighter than innersprings, but they need to be regularly rotated in order to preserve the conforming sleep surface. FairA Queen-size Helix mattress weighs 80 to 90 pounds, which is heavier than the average all-foam mattress; this is due in part to the metal microcoil components.
 

Helix Price Comparison

Helix Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”10″$600
Twin Extra Long (XL)39W” x 80L”10″$700
Full54W” x 75L”10″$850
Queen60W” x 80L”10″$995
King76W” x 80L”10″$1,245
California King72W” x 84L”10″$1,245

How Is the Mattress Shipped?: Helix mattresses are compressed, vacuum-sealed, and shipped in a box. Shipping boxes for all mattress sizes measure 16W” x 48L” x 16H”.
Where Do They Ship?: Helix ships addresses to all 50 states and anywhere in Canada.
Delivery Fee: Free shipping is offered for all U.S. deliveries, while Canadian customers must pay a delivery fee of $150 and a customs tax; both charges will be assessed at the time of purchase.

Delivery Policy: The delivery policy for Helix mattresses is as follows:

  1. Helix ships all mattresses using UPS Ground; most customers receive their delivery within six to 10 business days of placing their original order.
  2. Customers who need to change the shipping address of their delivery should immediately contact Helix via phone or email. If the mattress has already shipped, then address changes must be coordinated through UPS.
  3. A signature will not be required to receive the package, so customers will not to be at home during their delivery. However, delivery personnel reserve the right to hold on to the package if they are ‘not confident’ the mattress will remain secure on the customer’s doorstep.
  4. Helix is unable to offer specific delivery dates for customers. However, they may be able to request certain days and times by signing up for UPS MyChoice, which is free-of-charge. This service allows customers to customize their delivery time within a four-hour window; for an additional fee, customers can schedule a two-hour delivery window.
  5. UPS Ground does not offer standard package delivery on the weekends or federal holidays; weekend deliveries are available through UPS MyChoice.
  6. Customers can check the status of their order using a tracking number on the Helix website. Those who have not received a tracking number after their delivery should contact Helix via email.
  7. Helix does not ship mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.  

Old Mattress Removal: Because they rely on UPS Ground couriers for all deliveries, Helix does not offer old mattress removal services.

 

Helix Product Specifications and Firmness

Helix offers firmness customization for all mattress orders. Customers are requested to complete an online questionnaire attesting to their body type, sleep preferences, positions, and desired firmness. Firmness options for the Helix range from Soft, or a 3 on the Tuck 1-10 Firmness Scale, to Very Firm, or a 9 on our scale. For King-size orders, customers may also customize the firmness on both sides of the mattress; two Twin XL mattresses with different firmness ratings will be joined at the middle.

The following table lists a general breakdown of the mattress components and dimensions for all seven firmness ratings. Please note that the foam density and order of individual comfort layers will depend on the selected firmness level.

Product NameFirmness OptionsThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Helix Mattress3 to 9 (Soft to Very Firm)10″4.5″ 1.8 PCF Base Polyfoam2″ ‘Helix Dynamic Foam’ 1.5 to 3 PCF Polyfoam
2.5″ Pocketed Microcoils
2″ 1.8 PCF Polyfoam
(Sequence varies by firmness)
100% polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Helix Weight Comparison

What Type of Sleeper Is Best Suited for a Helix Mattress?

Based on our customer feedback, Helix mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideGoodGoodFair
BackGoodFairFair
StomachFairPoorPoor

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Helix Company Information

Customer Service: 7 out of 10 owner experiences show that customers have had a positive experience with Helix, irrespective of whether or not they liked their mattress.
BBB rating: Helix has not earned a grade from the Better Business Bureau.
Company History: Helix Sleep began selling mattresses in 2015.
Physical Stores: Helix operates one brick-and-mortar showroom in New York City that is open to customers by appointment only. Visitors can book an appointment online.
Corporate Address:
1123 Broadway Suite 600
New York, NY 10010
Phone Number: 1-888-330-0781
Contact Email: [email protected]
Company Website: https://www.helixsleep.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Helix offers a 100-night sleep trial on all mattresses.

  1. There is no break-in period, so customers are allowed to return their mattress for a full product refund at any point during the trial period.
  2. Helix allows customers to exchange their mattress for a model of a different size, but exchanges for models with different firmness configurations are not available.
  3. The process for initiating a return is as follows:
    • Customers should email Helix with a subject line that reads ‘Return Request — [order/tracking number]’. The body of the email should include the customer’s full name and a brief description of why they are returning the mattress.
    • The Helix customer service team will respond within one to two business days and arrange a removal date.
  4. All returned mattresses are recycled or donated to charity.
  5. Once a refund has been issued to a customer, it will take roughly five to seven business days before the money shows up in their account statement.

Warranty: Helix offers a 10-year limited warranty on all mattresses.

  1. Warranty coverage will begin on the original date of purchase. Helix will, at their sole discretion, choose to either repair or replace all mattresses with defects for as long as the warranty is valid.
  2. Helix mattresses are designed for use on ‘a firm, solid-surface, on a bed base that is structurally capable’ of supporting both the mattress and the sleeper(s). Failure to utilize a proper foundation may result in denied warranty claims and/or a voided warranty.  
  3. The warranty will cover the following defects:
    • Deterioration in the sleep surface that causes indentations measuring 1″ or deeper.
    • Physical flaws in the mattress that cause the material to split or crack despite proper use and foundational support.
    • Manufacturing defects pertaining to the cover, including the zipper.
  4. The warranty does not cover the following:
    • A ‘normal increase’ in the softness of the sleep surface that does not affect its pressure-relieving abilities, or indentations that measure less than 1″. These are both considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the customer’s comfort preference.
    • Burns, cuts, tears, stains, and other types of damage caused directly by the owner.
  5. Customers who wish to return a defective mattress must ship the item to Helix at their own expense and include a copy of the original proof of purchase. If the mattress is deemed defective, Helix will reimburse the owner for up to $100 of these shipping charges.
  6. Customers have the option of exchanging their current mattress for an upgrade model. In this case, the customer will pay the difference between the original model and the upgrade. It’s important to note that upgrade models will receive new limited warranty coverage that extends for 10 years after the customer has received their upgrade. Most customers receive their upgrade mattress within 90 days of returning their original model. Replacement mattresses that are not upgrades will follow the same warranty coverage as the original model.
  7. Warranty coverage is exclusively offered to the original purchaser. Anyone who acquires or buys a Helix mattress from the purchaser or a third-party mattress retailer will do so ‘as is’, and will not be eligible for warranty protection.
 

Similar Mattress Options

Lastly, let’s look at some mattress models that are comparable to the Helix. The four brands listed below offer mixed foam or polyfoam mattresses at average to below-average price-points, and primarily sell their products online. For more information about these brands, please click the links in the top row of the table.

BrandBrooklyn BeddingCasperLeesaTuft & NeedleHelix
Model(s)Brooklyn BoweryThe Essential & The CasperLeesa MattressT&N MattressHelix Mattress
Mattress TypeMixed foamMixed foamMixed foamPolyfoamMixed foam
Price Range$449 to $899 $350 to $1,195$525 to $1,070$325 to $700$600 to $1,245
Thickness Range10″ 8 1/2″
10″
10″10″10″
Firmness OptionsMediumMedium
Firm
MediumMedium FirmSoft to Very Firm
(Customizable)
AvailabilityOnline
In-store
Online
In-store
Online
In-store
Online
In-store
Online
Sleep Trial120 nights100 nights100 nights100 nights100 nights
Warranty Length10 years10 years10 years10 years10 years
Tuck Customer Satisfaction RatingInsufficient data at this time69% to 72%
(1,032 customer reviews)
77% (1,012 customer reviews)80% (84 customer reviews)72% (344 customer reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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