Based on 179 verified customer experiences from 6 unique sources.
What You Need to Know about the Eco Terra Mattress
Mattress Type and Components: Eco Terra offers a latex hybrid mattress.
The comfort system features an organic-cotton cover and a single layer of natural Talalay latex.
The support core consists of pocketed coils. The interior coils are 16-gauge, and the perimeter coils are 15-gauge. Coil counts range from 682 to 1,280, depending on the selected size.
This mattress is available in two firmness options. The ‘Medium’ option features latex with an ILD of 24 to 26; and the ‘Medium Firm’ option features latex with an ILD of 29 to 31.
Multiple firmness options
Strong edge support
Below-average price-point compared to other hybrids
Free shipping for all deliveries
15-year nonprorated warranty
Unknown mattress lifespan due to limited company history
90-night sleep trial includes mandatory 30-night break-in period
Product and Price Range: The Eco Terra mattress is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices range from $549 (Twin) to $1,099 (King and California King); there is no price difference between the two firmness options. All Eco Terra mattresses are manufactured in the United States.
Main Competitors: Eco Terra’s primary competitors include other ‘bed in a box’ brands that offer hybrid mattresses at average to below-average price-points, and also primarily sell their products online. Availability: Eco Terra mattresses are available on the Eco Terra website, as well as Amazon.com. Eco Terra does not operate any brick-and-mortar locations. Amazon rating: 4.0 BBB rating: Eco Terra has not earned a rating from the Better Business Bureau.
Eco Terra Customer Satisfaction Rating Comparison
Eco Terra Mattress Sleep Ratings
Eco Terra Rating
What Eco Terra Users Say
Based on data collection, this is an overall customer sentiment regarding the Eco Terra mattress.
The Eco Terra mattress has earned a customer satisfaction rating that is higher than the average rating for all hybrid models.
Hybrid mattresses tend to degrade faster than other mattresses, but models made with latex tend to be more durable than those made with foam.
Due to its latex comfort system and lower-gauge coil perimeter in the support core, the durability of the Eco Terra mattress appears to be good. However, the company has not been in business long enough to evaluate the model’s overall lifespan.
Hybrid mattresses generally do not absorb and isolate motion transfer to the same extent as foam or latex models.
The Eco Terra mattress absorbs and minimizes transfer to a noticeable extent, largely due to its latex comfort system.
Most hybrids are responsive and bouncy enough for sex, but excessively soft models may not be sufficient for some couples.
The Eco Terra is fairly responsive, and should be bouncy enough for most couples.
Most hybrids do not conform very closely compared to foam or latex models, and owners report lower levels of pain and pressure relief.
The Eco Terra mattress conforms somewhat closely, and owners of ‘Medium’ mattresses report higher levels of pressure relief than ‘Medium Firm’ mattress owners.
Hybrid mattresses tend to retain low amounts of body heat and sleep fairly cool as a result.
Some owners claim the latex can trap heat, causing the mattress to sleep warm, but the coil layer adds extra air circulation.
Off-gassing may occur in hybrids, but these models tend to produce less odor than those made exclusively of foam.
Off-gassing potential is fairly low for the Eco Terra mattress, and those who report odors claim they dissipate within a couple days.
Hybrids usually provide more edge support than memory foam and latex mattresses, and are usually on par with traditional innersprings.
Lower-gauge coils on the perimeter of the support core provide above-average edge support for the mattress, and sinkage complaints are uncommon.
Hybrids tend to produce more noise than latex or foam mattresses, primarily due to the spring and coil components of the support core.
Some Eco Terra mattress owners report squeaks and creaks, but the mattress is no louder than the average hybrid model.
Ease of Moving and Rotating
All mattresses are relatively heavy but some weigh much more than others, and this can make them difficult to move and maneuver.
A Queen-size Eco Terra mattress weighs 100 pounds, which is on par with the weight of an average hybrid.
How Is the Mattress Shipped?: The Eco Terra mattress is compressed and rolled up for shipping. Where Do They Ship?: Eco Terra ships mattresses anywhere in the contiguous U.S., but deliveries are not available to Alaska, Hawaii, U.S. territories, or international destinations. Delivery Fee: All standard deliveries are free of charge. Eco Terra does not offer White Glove delivery or expedited shipping.
Delivery Policy: The delivery policy for Eco Terra is as follows:
Orders cannot be cancelled once the mattress ships without incurring additional shipping charges.
If a customer refuses a mattress order, round-trip shipping costs will be deducted from their product refund.
Old Mattress Removal: Eco Terra does not provide old mattress removal.
Eco Terra Product Specifications and Firmness
Eco Terra mattresses are available in two firmness options. The ‘Medium’ option corresponds to a 5 on the Tuck 1-10 firmness scale, and the ‘Medium Firm’ option corresponds to a 6.5. These firmness options vary in terms of indentation load deflection (ILD) in the comfort layer. A breakdown of mattress components and specifications is found in the table below. Please note that Eco Terra does not disclose the thickness of its mattress cover or support core.
What Type of Sleeper Is Best Suited for an Eco Terra Mattress?
Based on our customer feedback, Eco Terra mattresses received the following grades among sleepers of different weights and preferred sleep positions. Both firmness options have received sleeper ratings. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Customer Service: 7 out of 10 owner experiences indicate customers have had a positive experience with Eco Terra, irrespective of whether or not they liked their mattress. BBB rating: Eco Terra has not earned a rating from the Better Business Bureau. Company History: Eco Terra was launched in 2016. Physical Stores: Eco Terra does not operate any brick-and-mortar stores or showrooms. Corporate Address: 2637 E. Atlantic Boulevard Pompano Beach, FL, 33062 Phone Number: 1-888-605-0409 (Available 7 days a week from 9am to 9pm PST) Contact Email: Online form Company Website: https://ecoterrabeds.com/ Facebook Instagram Twitter
Trial Period and Guarantee: Eco Terra offers a 90-night sleep trial for all mattress orders.
The sleep trial begins on the delivery date.
This sleep trial has a mandatory 30-night break-in period. In order to qualify for a full product refund, purchasers must test out the mattress for at least 30 consecutive nights.
Customers who wish to return the mattress after 30 nights have elapsed must box the mattress for curbside pickup. Eco Terra will cover all shipping and handling costs. Once Eco Terra receives the mattress, a full refund will be issued.
The full sleep trial is not available to customers who purchase their Eco Terra mattress from Amazon.com. Those customers qualify for Amazon’s standard 30-night sleep trial, and should defer to the policy of that trial.
Warranty: Eco Terra offers a 15-year warranty for all mattresses.
This warranty is entirely nonprorated.
Warranty coverage begins on the date of purchase. Eco Terra will, at its sole option, repair or replace mattresses that are deemed defective for as long as the warranty is valid.
Mattress owners are responsible for all shipping, handling, and inspection costs associated with mattress repairs and returns.
Warranty coverage is contingent on proper foundational support. The mattress must be supported with a ‘rigid non-yielding foundation,’ and Queen/King/California King models must have ‘sufficient center support.’
Claims made outside the U.S. will be rejected.
The warranty will cover the following mattress defects:
Visible sagging or indentations that measure more than one and a half inches (1 1/2″).
The warranty does not cover the following:
Visible sagging or indentations that measure one and a half inches (1 1/2″) or less. These issues are considered standard wear and tear.
Defects related to the mattress cover fabric, or bent border or grid wires.
Repair or replacement requests that are made due to changes in the owner’s firmness preferences.
Burns, stains, soiling, and other types of physical damage that are due to owner misuse.
This warranty is exclusively extended to original owners who purchase their mattress from Eco Terra or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer do not qualify for warranty coverage.
Similar Mattress Options
Lastly, let’s look at some mattresses that are comparable to the Eco Terra latex hybrid. The following four brands offer hybrid mattresses at average to below-average price-points, and also primarily sell their products online (although brick-and-mortar sales may also be available). To learn more about these brands and models, click the links in the top row of the table.