Casper vs. Loom & Leaf Mattress Comparison

Introduction

Casper was founded in 2013. Their flagship mattress, the Casper, features a mixed memory foam and polyfoam comfort system, and a high-density polyfoam support core.

Loof & Leam was founded in 2015; its parent company, Saatva, has been in business since 2010. Loof & Leam’s flagship mattress is designed with layers of gel memory foam and standard memory foam in the comfort system; the support core contains two layers of polyfoam. This mattress is available in ‘Medium’ and ‘Firm’ ratings.

Please note that Casper also sells the Casper Wave, a mattress constructed with layers of polyfoam, memory foam, and latex in the comfort system. Because this model is relatively new, it is not included in our product comparison; only the flagship mattresses of both companies will be discussed.

The Casper and the Loom & Leaf mattresses have earned average customer ratings on Tuck.com, but each one carries unique benefits and drawbacks. This page will compare both models regarding size, construction, and price, as well as the delivery policies, warranties, and general reputations of both companies.

Brand Summary

Pros of the Casper mattress include:

  • Virtually no noise
  • Reliable and responsive customer service
  • White Glove delivery and old mattress removal widely available
  • No additional shipping and handling charges for mattress deliveries or returns

Pros of the Loof & Leam mattress include:

  • Exceptional motion isolation
  • Above-average conforming and pressure relief
  • Multiple firmness options for single model
  • Hassle-free 120-night sleep trial

You might not be suited for the Casper mattress if:

  • You tend to sleep hot or warm
  • You prefer a mattress rated above or below a ‘Medium-Firm’ model
  • You weigh 230 pounds or more
  • You want a mattress that has been assessed for long-term performance

You might not be suited for the Loom & Leaf mattress if:

  • You tend to sleep hot or warm
  • You require a mattress with sturdy edge support
  • You prefer a mattress warranty that is entirely nonprorated
  • You want a mattress that has been assessed for long-term performance

Sizes and Pricing

This table lists the current prices for the Casper and Loom & Leaf mattresses in each available size.

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
The Casper$550$600$800$950$1,150$1,150
Loom & Leaf$699$799$949$1,099$1,499$1,499

Mattress Construction

The table below features a detailed breakdown of components and dimensions for both the Casper and Loom & Leaf mattresses. Please note that Loom & Leaf is available in two firmness settings.  

Product NameFirmness RatingThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
Casper6 (Medium Firm)9 1/2″83 lbs5″ 1.8 PCF Polyfoam1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
Loom & Leaf5.5 (Medium)
8 (Firm)
12″93 lbs2″ 1.6 PCF Polyfoam
5.5″ 1.8 PCF Polyfoam
2.5″ 5 PCF Gel Memory Foam
2″ 4 PCF Memory Foam
5/8″ Foam Quilted with Organic Cotton

Shipping Information, Trial Period & Warranty

The next four tables take a closer look at the various customer policies and services available from Casper and Loom & Leaf (Saatva). The first one includes details about mattress shipping and delivery.

CriteriaCasperLoom & Leaf (Saatva)
Delivery feeNo charge for standard deliveriesDelivery fees start at $99 (includes in-home assembly and packaging waste disposal)
Where do they deliver?United States, Canada, United Kingdom, Germany, Austria, and SwitzerlandContinental United States and Canada
How is the mattress shipped?Compressed and vacuum-sealed in a boxNot compressed or vacuum-sealed; ships in a box
Shipping box weight44 to 110 poundsNot disclosed
Estimated delivery time (from original order)2 to 7 business daysNot disclosed
Online availabilityCasper.com, Amazon.comLoomandLeaf.com, Amazon.com
Amazon.com customer rating4.3 (891 reviews)4.1 (86 reviews); please note this mattress is currently unavailable on Amazon.com
Brick-and-mortar availabilityCasper operates brick-and-mortar stores in:
San Francisco, CA
Costa Mesa, CA
Torrance, CA
Denver, CO
Aventura, FL
West Palm Beach, FL
Atlanta, GA
Chicago, IL
Oakbrook, IL
Chestnut Hill, MA
Bloomington, MN
Short Hills, NJ
New York, NY
White Plains, NY
Huntington Station, NY
King of Prussia, PA
Austin, TX
Loom & Leaf/Saatva does not operate any brick-and-mortar locations.
Courier used for deliveryUPS Ground None; company personnel facilitate all deliveries
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service.In-home assembly and packaging waste removal are offered with standard deliveries, which cost $99.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery.For an additional fee of $39 on top of the standard delivery charge of $99, Loom & Leaf personnel will remove the customer’s old mattress. 

The next table compares the sleep trials for both the Casper and Loom & Leaf mattresses.

CriteriaCasperLoom & Leaf
Sleep trial length
Most sleep trials last at least 60 nights
100 nights120 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
NoneNone
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs.The original delivery fee will be deducted from the customer’s product refund; otherwise there are no shipping or handling charges for customers.
Other feesNoneNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
YesYes; one courtesy exchange is available for the cost of a standard mattress delivery ($99).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.No; customers who purchase their Loom & Leaf mattress on Amazon.com will qualify for a 75-night sleep trial.

Next we’ll look at the terms and conditions of each company’s mattress warranty.

CriteriaCasperLoom & Leaf
Warranty length10 years15 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated2 years nonprorated; 13 years prorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
NoneTo repair or recover the mattress: customers pay a shipping fee of $99 each way.
To replace the mattress: Customers pay a delivery fee of $99 and 25% of the original price in years 3 to 5; 50% during years 6 to 10; and 75% for years 11 to 15.
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.$99 each way for repairs and recovering; $99 one-way for mattress replacement.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’.‘Your warranty remains valid if the mattress has been used on a platform bed. If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5- or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame’
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″1 1/2″

The last table looks at customer service offerings and overall reputation of Casper and Loom & Leaf.

CriteriaCasperLoom & Leaf
Customer service rating (1-10)
This number is based on Tuck data
87
Better Business Bureau RatingA+A+ (Saatva)
Company websitehttps://casper.com/https://www.loomandleaf.com/
Online customer chat?YesYes
Phone number1-888-498-0003 (calls and texting)1-877-762-2882
Phone availabilityMonday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
24 hours per day, 7 days per week
Company email addressOnline email form[email protected]
Social mediaFacebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
Pinterest
Google+

Mattress Performance Comparison

The next table compares Casper and Loom & Leaf in terms of durability, pressure relief, motion isolation, and other performance metrics. All Tuck.com ratings are generated based on individual customer experiences.

CategoryCriteriaCasper RatingLoom & Leaf RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding Casper and Loom & Leaf mattresses.72%71%One percentage point separates the customer satisfaction ratings of these two brands, with Casper taking a slight edge; comparatively, the average foam mattress earns a rating of 72.5%.
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodGoodBoth the Casper and Loom & Leaf mattresses generally perform for at least six years, which is on par with industry averages.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.FairExcellentThe Casper does not isolate as much motion as most of its memory foam counterparts — including Loom & Leaf, which customers have praised for significant motion isolation.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairFairAs is usually the case with foam mattresses, the Casper and Loom & Leaf models are not very responsive and, as a result, not as good for sex as bouncier beds.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodVery GoodLoom & Leaf conforms closer and relieves more pressure compared to the Casper, but our reports indicate that both mattresses offer above-average conforming.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.FairFairThe Casper and Loom & Leaf share a common complaint: high body heat retention, which usually leads to sleeping hot.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.FairFairOff-gassing smells have been reported by Casper and Loom & Leaf owners, but these odors typically dissipate within a day or two.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.FairPoorThe Casper offers sturdier edge support than most other foam mattresses, including Loom & Leaf, which offers little to no edge support.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentVery GoodUnlike most memory foam mattresses, the Loom & Leaf has been known to produce minor noises. By comparison, the Casper is virtually silent.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodGoodCasper mattresses are roughly 10 pounds lighter than Loom & Leaf models.

Mattress comfort often depends on weight and sleeping position. The next table compares the Casper and Loom & Leaf mattresses based on different sleeper preferences.

Sleeper PositionSleeper WeightCasper Loom & Leaf
Side130 lbs or lessVery GoodVery Good
130 lbs to 230 lbsGoodVery Good
230 lbs or moreFairVery Good
Back130 lbs or lessGoodGood
130 lbs to 230 lbsGoodGood
230 lbs or moreGoodFair
Stomach130 lbs or lessGoodGood
130 lbs to 230 lbsGoodFair
230 lbs or moreFairFair

Conclusion

The Casper is a mixed-foam mattress that has earned a customer satisfaction rating of 72%. To learn more about this brand, please visit our Casper Mattress Review page.

The Loom & Leaf is a memory foam mattress with a 71% customer satisfaction score. To read more about this brand, please visit our Loom & Leaf Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.