Based on 188 verified customer experiences from 8 unique sources.
What You Need to Know about the Spindle Mattress
Mattress Type and Components: Spindle offers latex mattresses.
The mattress is constructed with top, middle, and bottom layers of natural Dunlop latex. These layers each measure three inches (3″) thick; their density ranges from 4.6 PCF to 5.6 PCF, depending on the firmness selected for the mattress.
The cover is made of organic cotton twill, and features one inch of natural wool batting; this layer acts as the fireproof barrier.
Spindle mattresses are designed to be assembled and maintained by the owner. Each latex layer is removable, and may be substituted for a layer with a different firmness; doing so will alter how firm the entire mattress feels. For more information, please scroll down to the ‘Product Specifications and Firmness’ section below.
Customizable design with easy adjustment
Low price-point compared to other latex mattresses
Above-average motion isolation and pressure relief
Free shipping in contiguous U.S.
Multiple return and exchange options
Weak edge support
Too hot for some
Relatively heavy and difficult to move
Product and Price Range: Spindle mattresses are available in five sizes: Twin, Twin XL, Full, Queen, and King. They range in price from $899.99 (Twin) to $1,699.99 (King). All Spindle mattresses are manufactured in the United States.
Main Competitors: Spindle’s primary competitors include other mattress brands that offer latex models and primarily sell their products online. Availability: The Spindle mattress is available on the Spindle website, as well as Amazon.com. The company operates a brick-and-mortar showroom in Acton, Massachusetts; this location is open Monday through Thursday, and visitors are also welcome on Fridays by appointment only. Amazon rating: 4.4 BBB rating: A+
Spindle Customer Satisfaction Rating Comparison
Spindle Mattress Sleep Ratings
What Spindle Users Say
Based on data collection, this is an overall customer sentiment regarding the Spindle mattress.
Spindle mattresses have earned a 78% customer satisfaction rating, which is above-average compared to other latex models.
Latex is exceptionally durable compared to other mattress materials, and these models tend to perform for at least seven years as a result.
Durability appears to be good for the Spindle mattress, but the company has been in business for roughly five years and performance beyond that has not been evaluated.
Latex mattresses are designed to absorb and minimize motion transfer, which may result in fewer nighttime sleep disruptions for couples.
Like most latex models, the Spindle mattress absorbs and minimizes transfer to a significant extent.
Latex is not particularly responsive, and these mattresses may not be as good for sex as innerspring or hybrid models.
The Spindle mattress is not particularly responsive, but firmer layers provide some bounce and may be more suitable for couples.
Latex mattresses often conform closely, and may help alleviate aches, pains, and pressure points throughout the body
The Spindle mattress conforms fairly closely and can alleviate a significant amount of pain and pressure; less firm layers tend to provide more conforming and pressure relief than firmer ones.
Latex mattresses tend to retain less body heat and, as a result, they sleep cooler than models made from foam — but latex may still sleep too hot for some.
The Spindle mattress sleeps somewhat hot compared to other latex mattresses, but it is still a cooler option compared to most all-foam models.
Off-gassing may occur in latex mattresses, but these models tend to produce less odor than those made exclusively of foam.
Odor potential is low for the Spindle mattress, and most owners say the smells (if any) completely dissipate after a couple of days.
Latex mattresses do not usually have strong edge support, and a large number of owners report sinkage in places where people sit on the edge of the bed.
The Spindle mattress provides little to no edge support, significant sinkage has been reported by some owners.
Most latex mattresses produce little to no noise.
The Spindle mattress is virtually silent when bearing weight, according to owners.
Ease of Moving and Rotating
All mattresses are relatively heavy but some weigh much more than others, and this can make them difficult to move and maneuver.
A Queen-size Spindle mattress weighs 150 pounds, which is much heavier than the average mattress.
How Is the Mattress Shipped?: Each latex layer is compressed, rolled up, and shipped in a box. The mattress is shipped in parts, and assembly is required. Twin-size mattresses are shipped in two separate boxes, and all other sizes are shipped in three separate boxes. Where Do They Ship?: Spindle ships mattresses anywhere in the U.S. and Canada. Delivery Fee: Shipping is free within the contiguous U.S., but additional fees will apply for deliveries to Alaska, Hawaii, and Canada.
Delivery Policy: The delivery policy for Spindle is as follows:
All deliveries for Spindle mattresses are coordinated through UPS, FedEx, and other ground courier services. Most mattresses ship within seven business days; Spindle will notify customers if the wait time is expected to exceed seven days, and they will be able to cancel their order without paying extra fees if they wish.
All customers will receive a tracking number via email as soon as their mattress ships. Those who do not receive a tracking number or receive a tracking number that is not working should contact Spindle’s customer service department.
In the event of a lost mattress package, customers should contact their local courier before contacting Spindle.
Spindle does not ship mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.
Old Mattress Removal: Spindle does not offer old mattress removal at this time.
Spindle Product Specifications and Firmness
As noted above, the firmness of a Spindle mattress will depend on the order of the latex layers. All Spindle Dunlop latex layers are either ‘Medium’ (4.6 CF) or ‘Firm’ (5.6 PCF); the table below lists the four possible firmness options based on latex layer sequence.
What Type of Sleeper Is Best Suited for a Spindle Mattress?
Based on our customer feedback, Spindle mattresses received the following grades among sleepers of different weights and preferred sleep positions. All four firmness options have received customer ratings. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Spindle Mattress Layer Firmness Sequence
Lightweight Sleeper Rating (Less than 130 lbs)
Average Weight Sleeper Rating (130 to 230 lbs)
Heavyweight Sleeper Rating (More than 230 lbs)
‘Medium Soft’ Layer 1: Medium Layer 2: Medium Layer 3: Medium
‘Medium’ Layer 1: Medium Layer 2: Medium Layer 3: Firm
Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Spindle, irrespective of whether or not they liked their mattress. BBB rating: A+ Company History: Spindle was founded in 2013. Physical Stores: Spindle operates one brick-and-mortar showroom in Acton, Massachusetts, where the company headquarters are also located. Corporate Address: 10 Craig Road Acton, MA 01720 Phone Number: 1-978-263-3807 Contact Email: [email protected] Company Website: https://spindlemattress.com/ Facebook Instagram Twitter
Trial Period and Guarantee: Spindle offers two trial/return programs that allow customers to modify individual layers of their mattress.
The 365-Day Comfort Adjustment allows customers to substitute one of the three latex layers in their mattress to another layer with a different firmness. For example, a customer with a ‘Soft’ Spindle mattress could swap the bottom ‘Medium’ latex layer for a ‘Firm’ latex layer, which would adjust the mattress firmness to ‘Medium’. Alternatively, customers who are not satisfied with their Spindle mattress may return it for a full refund.
A 30-night break-in period is asked for the comfort adjustment; purchasers may swap out mattress layers or return their mattress for a full refund but asks that they have tested out the mattress for at least 30 nights.
Once the 30-night break-in period has elapsed, customers may return their mattress for a full refund at any point for the remainder of the 365-night trial period.
The 25-Year Comfort Life Program allows customers to swap latex layers in their mattress for up to 25 years.
Regardless of when a new layer is requested, the customer will receive a 30% discount on the layer’s current price. Spindle’s latex layers are currently priced at $360 apiece; with the discount, this comes to $252 apiece.
Customers are eligible for an unlimited number of latex layers. They will receive their flat-rate 30% discount regardless of the latex layer’s current price.
Warranty: Spindle offers a 10-year limited warranty for its mattresses.
Warranty coverage begins on the date of purchase. Spindle will, at their sole option, repair or replace all mattresses that are deemed defective. Spindle will cover all repair or replacement costs for defective mattresses, but customers are responsible for transportation, freight, and shipping costs.
The warranty will not cover the mattress foundation; customers will receive a separate 10-year warranty for the foundation if it is purchased at the same time as the mattress.
Spindle mattresses are designed for use with certain support systems. According to Spindle, all mattresses must be used with a ‘foundation and a proper frame with center support, or a platform bed with proper support, or a wooden slat bed with [proper support]’. Full-, Queen-, and King-size mattresses require a support system with a rigid center support and at least one center leg. Use of an improper foundation will void the warranty.
In the event that a defective mattress or mattress component has been discontinued, Spindle will replace it with a component of equal or greater value.
The warranty will cover the following product defects:
Visible indentations or sagging in the mattress surface that measure three-quarters of an inch (3/4″) or deeper, and are not the result of owner misuse and/or improper foundational support.
The warranty will not cover the following:
Normal increases in mattress softness that do not affect its pressure-relieving abilities, or visible indentations or sagging in the mattress surface that do not measure three-quarters of an inch (3/4″) or deeper. These issues are considered standard wear and tear.
Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
Mattresses that are deemed unsanitary or not in good condition will not be accepted for replacements.
This warranty does not cover floor or clearance models.
This warranty is exclusively extended to original owners who purchase their mattress directly from Spindle or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will do so ‘as is’, and will not be eligible for warranty protection.
Similar Mattress Options
Lastly, let’s look at some mattress models that are comparable to the Spindle mattress. The following four brands offer latex mattresses, and primarily sell their products online. To learn more about these brands, please click the links in the top row of the table.