Spindle Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Spindle Mattress

Mattress Type and Components:

  • Spindle offers latex mattresses.
  • The uppermost layer features natural wool batting and knit organic cotton.
  • The rest of the mattress is constructed with top, middle, and bottom layers of natural Dunlop latex. These layers each measure three inches (3″) thick; their density ranges from 4.6 PCF to 5.6 PCF, depending on the firmness rating selected for the mattress.
  • The cover is made of organic cotton twill.
  • Spindle mattresses are designed to be assembled and maintained by the owner. Each latex layer is removable, and may be substituted for a layer with a different firmness rating; doing so will alter the firmness of the entire mattress. For more information, please scroll down to the ‘Product Specifications and Firmness’ section below.

Pros:

  • Spindle offers four different firmness ratings for its mattresses: Soft, Medium, Firm, and Extra Firm. This selection accommodates a wide range of sleep preferences. Additionally, customers can easily adjust the firmness of their mattress by swapping out one or more of the latex layers; an unlimited number of latex layers are available at a discounted rate as part of Spindle’s 25-Year Comfort Life Program.
  • Spindle mattresses have a below-average price-point compared to other latex-based models.

Cons:

  • Spindle mentions a return policy on their website but it is unclear how long a customer can keep their mattress before returning it.
  • There is a mandatory 30-night break-in period before customers can return their mattress. This may cause confusion for those who don’t read the fine print. Additionally, returning a mattress will incur a fee of $199.99; many mattress manufacturers will issue a full refund to customers who return their mattress within the pre-agreed trial period.
  • Spindle was founded in 2014, and the long-term performance of the company’s mattresses has not yet been assessed.

Product and Price Range: Spindle mattresses are available in five sizes: Twin, Twin XL, Full, Queen, and King. They range in price from $899.99 (Twin) to $1,699.99 (King). All Spindle mattresses are manufactured in the United States.

Amazon rating: Spindle mattresses are not currently available for purchase on Amazon.com
BBB rating: A+

 

Spindle Price Comparison

Spindle Pricing and Delivery Details

 

SizeDimensions Height Price
Twin38W” x 74 1/2L”10″$899.99
Twin Extra Long (XL)38W” x 79 1/2L”10″$949.99
Full53W” x 74 1/2L”10″$1,149.99
Queen60W” x 79 1/2L”10″$1,349.99
King76W” x 79 1/2L”10″$1,699.99

How Is the Mattress Shipped?: Spindle mattresses are shipped in a box. They are not compressed or vacuum-sealed prior to shipping; rather, each latex layer and the cover are individually wrapped in plastic sheeting and packaged/shipped together. Twin-size Spindle mattresses ship in two separate boxes; all other sizes ship in three separate boxes. Owners are responsible for assembling the mattress themselves.
Where Do They Ship?: Spindle ships anywhere in the United States (including Alaska and Hawaii) and Canada.
Delivery Fee: Shipping is free for all deliveries within the continental U.S.; deliveries to Alaska, Hawaii, and Canada will incur additional shipping charges.

Delivery Policy: The delivery policy for Spindle is as follows:

  1. All deliveries for Spindle mattresses are coordinated through UPS, FedEx, and other ground courier services. Most mattresses are delivered within seven business days. The wait time is typically longer for deliveries outside the lower 48 states.
  2. All customers will receive a tracking number via email as soon as their mattress ships. Those who do not receive a tracking number or receive a tracking number that is not working should contact Spindle’s customer service department.
  3. In the event of a lost mattress package, customers should contact their local courier before contacting Spindle.
  4. Orders may be cancelled prior to shipping at no extra charge. Customers must cover transportation and handling fees if they cancel their order after the mattress has shipped.
  5. Spindle does not ship mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.

Old Mattress Removal: Because they utilize couriers like UPS and FedEx for their deliveries, Spindle does not offer old mattress removal services.
Availability: Spindle mattresses are available on the Spindle website; these mattresses are not sold on Amazon.com or any other online retailers. Spindle operates a brick-and-mortar ‘workshop’ in Acton, Massachusetts, where the company is headquartered.

 

Spindle Product Specifications and Firmness

Spindle mattresses are available in four different firmness ratings: ‘Soft’, ‘Medium’, ‘Firm’, and ‘Extra Firm’. These ratings are achieved with three different latex layers that are rated as ‘Medium’ or ‘Firm’; different configurations will yield different firmness ratings. The ‘Medium’ latex has an indentation load deflection (ILD) of 17.5 to 20.5 at 25% compression and 27 to 33 at 40% compression; the ‘Firm’ latex has an ILD of 29.5 to 32.5 at 25% compression and 44 to 54 at 40% compression.

The table below features a breakdown of components and specifications for all four Spindle mattress firmness ratings. Please note that Spindle does not disclose the specific latex density for these layers.

Product NameFirmness RatingThicknessDunlop Latex LayersComfort Layer Cover Components
Spindle Mattress4 (Soft)10″3″ ‘Medium’ 4.6 PCF Top Layer
3″ ‘Medium’ 4.6 PCF Middle Layer Latex
3″ ‘Medium’ 4.6 PCF Bottom Layer
1″ Natural Wool Batting and Organic Cotton KnitOrganic Cotton Twill
5 (Medium)10″3″ ‘Medium’ 4.6 PCF Top Layer
3″ ‘Medium’ 4.6 PCF Middle Layer
3″ ‘Firm’ 5.6 PCF Bottom Layer
1″ Natural Wool Batting and Organic Cotton KnitOrganic Cotton Twill
6 (Firm)10″3″ ‘Medium’ 4.6 PCF Top Layer
3″ ‘Firm’ 5.6 PCF Middle Layer
3″ ‘Firm’ 5.6 PCF Bottom Layer
1″ Natural Wool Batting and Organic Cotton KnitOrganic Cotton Twill
7 (Extra Firm)10″3″ ‘Firm’ 5.6 PCF Top Layer
3″ ‘Firm’ 5.6 PCF Middle Layer
3″ ‘Firm’ 5.6 PCF Bottom Layer
1″ Natural Wool Batting and Organic Cotton KnitOrganic Cotton Twill

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Spindle does not offer a typical sleep trial. Instead, the company offers two options for customers to modify their mattress:

  1. The 365-Day Comfort Adjustment enables customers to substitute one of the three latex layers in their mattress to another layer with a different firmness rating. For example, a customer with a ‘Soft’ Spindle mattress could swap the bottom ‘Medium’ latex layer for a ‘Firm’ latex layer, which would adjust the mattress firmness rating to ‘Medium’.
    • Customers who choose this option will be responsible for a fee of $199.99, which covers shipping and handling costs for the new latex layer.
  2. The 25-Year Comfort Life Program allows customers to swap latex layers in their mattress for up to 25 years.
    • Regardless of when a new layer is requested, the customer will receive a 30% discount on the layer’s current price. Spindle’s latex layers are currently priced at $360 apiece; with the discount, this comes to $252 apiece.
    • Customers are eligible for an unlimited number of latex layers. They will receive their flat-rate 30% discount regardless of the latex layer’s current price.
  3. Although the company does not offer a sleep trial, Spindle will accept mattress returns. Customers will be entitled to a full refund minus a fee of $199.99. Spindle does not indicate the window period during which mattress returns will be accepted; we have reached out to the company and will update this information as soon as possible.
    • There is a mandatory break-in period of 30 nights. Customers will not be eligible for their partial product refund until after they have tested out the mattress for at least 30 nights.

Warranty: Spindle offers a 10-year limited warranty for all mattresses. Please note that the company no longer offers a 25-year partially prorated warranty; this has been replaced by the aforementioned 25-Year Comfort Life Program.

  1. Warranty coverage begins on the date of purchase. Spindle will, at their sole option, repair or replace all mattresses that are deemed as defective. Spindle will cover costs related to physically repairing or replacing defective mattresses, but customers are responsible for all transportation, freight, and shipping costs.
  2. The warranty will not cover the mattress foundation; customers will receive a separate 10-year warranty for the foundation if it is purchased at the same time as the mattress.
  3. Spindle mattresses are designed for use with certain support systems. According to Spindle, all mattresses must be used with a ‘foundation and a proper frame with center support, or a platform bed with proper support, or a wooden slat bed with [proper support]’. Full-, Queen-, and King-size mattresses require a support system with a rigid center support and at least one center leg. Use of an improper foundation will void the warranty.
  4. In the event that a defective mattress or mattress component has been discontinued, Spindle will replace it with a component of equal or greater value.
  5. The warranty will cover the following product defects:
    • Visible indentations or sagging in the mattress surface that measure three-quarters of an inch (3/4″) or deeper, and are not the result of owner misuse and/or improper foundational support.
  6. The warranty will not cover the following:
    • Normal increases in mattress softness that do not affect its pressure-relieving abilities, or visible indentations or sagging in the mattress surface that do not measure three-quarters of an inch (3/4″) or deeper. These issues are considered standard wear and tear.
    • Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
  7. To file a claim, mattress owners must email Spindle with a description of the defect along with at least three photos and proof of purchase (such as a copy of the receipt/online order or a photo of the mattress law tag). Spindle will contact customers within 48 hours to let them know the claim has been received; two to three business days later, Spindle will contact the customer to inform them if their claim has been accepted or denied.
  8. Mattresses that are deemed unsanitary or not in good condition will not be accepted for replacements.
  9. This warranty does not cover floor or clearance models.
  10. This warranty is exclusively extended to original owners who purchase their mattress directly from Spindle or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will do so ‘as is’, and will not be eligible for warranty protection.
 

Spindle Mattress Sleep Ratings

At this time, we have not received enough customer reviews on Spindle mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

Spindle Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Spindle Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate Spindle mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for latex mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
LatexSideFairVery GoodGood
BackVery GoodFairGood
StomachFairVery GoodGood
 

Spindle Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Spindle at this time.
BBB rating: A+
Company History: Spindle was launched in 2013.
Physical Stores: Spindle operates a brick-and-mortar showroom in Acton, Massachusetts. The company does not have any brick-and-mortar stores.
Corporate Address:
10 Craig Road
Acton, MA 01720-5405
Phone Number: 1-978-263-3807 (Available Monday through Friday from 9am to 5pm EST)
Contact Email: [email protected]
Company Website: https://spindlemattress.com/
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Complaints

General customer complaints about Spindle mattresses include:

  • Unknown return period.
  • Mandatory break-in period and partial refund for mattress returns.
  • Unknown mattress lifespan due to limited company history.
 
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