Spindle Mattress Review

Based on 188 verified customer experiences from 8 unique sources.

Mattress Type and Components: Spindle offers latex mattresses.

• The mattress is constructed with top, middle, and bottom layers of natural Dunlop latex. These layers each measure three inches (3″) thick; their density ranges from 4.6 PCF to 5.6 PCF, depending on the firmness selected for the mattress.
• The cover is made of organic cotton twill, and features one inch of natural wool batting; this layer acts as the fireproof barrier.
• Spindle mattresses are designed to be assembled and maintained by the owner. Each latex layer is removable, and may be substituted for a layer with a different firmness; doing so will alter how firm the entire mattress feels. For more information, please scroll down to the ‘Product Specifications and Firmness’ section below.

Pros:

• Customizable design with easy adjustment
• Low price-point compared to other latex mattresses
• Above-average motion isolation and pressure relief
• Free shipping in contiguous U.S.
• Multiple return and exchange options

Cons:

• Weak edge support
• Too hot for some
• Off-gassing potential
• Relatively heavy and difficult to move

Product and Price Range: Spindle mattresses are available in five sizes: Twin, Twin XL, Full, Queen, and King. They range in price from $899.99 (Twin) to $1,699.99 (King). All Spindle mattresses are manufactured in the United States.

Customer Satisfaction Rating: 78%
Calculated from: 188 customer experiences from 8 individual sources

Main Competitors: Spindle’s primary competitors include other mattress brands that offer latex models and primarily sell their products online.
Availability: The Spindle mattress is available on the Spindle website, as well as Amazon.com. The company operates a brick-and-mortar showroom in Acton, Massachusetts; this location is open Monday through Thursday, and visitors are also welcome on Fridays by appointment only.
Amazon rating: 4.4
BBB rating: A+

How Is the Mattress Shipped?: Each latex layer is compressed, rolled up, and shipped in a box. The mattress is shipped in parts, and assembly is required. Twin-size mattresses are shipped in two separate boxes, and all other sizes are shipped in three separate boxes.
Where Do They Ship?: Spindle ships mattresses anywhere in the U.S. and Canada.
Delivery Fee: Shipping is free within the contiguous U.S., but additional fees will apply for deliveries to Alaska, Hawaii, and Canada.

Delivery Policy: The delivery policy for Spindle is as follows:

• All deliveries for Spindle mattresses are coordinated through UPS, FedEx, and other ground courier services. Most mattresses ship within seven business days; Spindle will notify customers if the wait time is expected to exceed seven days, and they will be able to cancel their order without paying extra fees if they wish.
• All customers will receive a tracking number via email as soon as their mattress ships. Those who do not receive a tracking number or receive a tracking number that is not working should contact Spindle’s customer service department.
• In the event of a lost mattress package, customers should contact their local courier before contacting Spindle.
• Spindle does not ship mattresses to Air/Army Post Offices (APOs), Fleet Post Offices (FPOs), or P.O. boxes.

Old Mattress Removal: Spindle does not offer old mattress removal at this time.

As noted above, the firmness of a Spindle mattress will depend on the order of the latex layers. All Spindle Dunlop latex layers are either ‘Medium’ (4.6 CF) or ‘Firm’ (5.6 PCF); the table below lists the four possible firmness options based on latex layer sequence.

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Based on our customer feedback, Spindle mattresses received the following grades among sleepers of different weights and preferred sleep positions. All four firmness options have received customer ratings. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Spindle, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Spindle was founded in 2013.
Physical Stores: Spindle operates one brick-and-mortar showroom in Acton, Massachusetts, where the company headquarters are also located.
Corporate Address:
10 Craig Road
Acton, MA 01720
Phone Number: 1-978-263-3807
Contact Email:  [email protected]
Company Website: https://spindlemattress.com/
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Trial Period and Guarantee: Spindle offers two trial/return programs that allow customers to modify individual layers of their mattress. 

1. The 365-Day Comfort Adjustment allows customers to substitute one of the three latex layers in their mattress to another layer with a different firmness. For example, a customer with a ‘Soft’ Spindle mattress could swap the bottom ‘Medium’ latex layer for a ‘Firm’ latex layer, which would adjust the mattress firmness to ‘Medium’. Alternatively, customers who are not satisfied with their Spindle mattress may return it for a full refund.
   • A 30-night break-in period is required for the comfort adjustment; purchasers may not swap out mattress layers or return their mattress for a full refund until they have tested out the mattress for at least 30 nights.
   • Once the 30-night break-in period has elapsed, customers may return their mattress for a full refund at any point for the remainder of the 365-night trial period.
2. The 25-Year Comfort Life Program allows customers to swap latex layers in their mattress for up to 25 years.
   • Regardless of when a new layer is requested, the customer will receive a 30% discount on the layer’s current price. Spindle’s latex layers are currently priced at $360 apiece; with the discount, this comes to $252 apiece.
   • Customers are eligible for an unlimited number of latex layers. They will receive their flat-rate 30% discount regardless of the latex layer’s current price.

Warranty: Spindle offers a 10-year limited warranty for its mattresses.

1. Warranty coverage begins on the date of purchase. Spindle will, at their sole option, repair or replace all mattresses that are deemed defective. Spindle will cover all repair or replacement costs for defective mattresses, but customers are responsible for transportation, freight, and shipping costs.
2. The warranty will not cover the mattress foundation; customers will receive a separate 10-year warranty for the foundation if it is purchased at the same time as the mattress.
3. Spindle mattresses are designed for use with certain support systems. According to Spindle, all mattresses must be used with a ‘foundation and a proper frame with center support, or a platform bed with proper support, or a wooden slat bed with [proper support]’. Full-, Queen-, and King-size mattresses require a support system with a rigid center support and at least one center leg. Use of an improper foundation will void the warranty.
4. In the event that a defective mattress or mattress component has been discontinued, Spindle will replace it with a component of equal or greater value.
5. The warranty will cover the following product defects:
   • Visible indentations or sagging in the mattress surface that measure three-quarters of an inch (3/4″) or deeper, and are not the result of owner misuse and/or improper foundational support.
6. The warranty will not cover the following:
   • Normal increases in mattress softness that do not affect its pressure-relieving abilities, or visible indentations or sagging in the mattress surface that do not measure three-quarters of an inch (3/4″) or deeper. These issues are considered standard wear and tear.
   • Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
7. Mattresses that are deemed unsanitary or not in good condition will not be accepted for replacements.
8. This warranty does not cover floor or clearance models.
9. This warranty is exclusively extended to original owners who purchase their mattress directly from Spindle or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will do so ‘as is’, and will not be eligible for warranty protection.

Lastly, let’s look at some mattress models that are comparable to the Spindle mattress. The following four brands offer latex mattresses, and primarily sell their products online. To learn more about these brands, please click the links in the top row of the table.