Zinus Mattress Reviews

Last updated on

Based on 16,510 verified customer experiences from 6 unique sources.

 

What You Need to Know about Zinus Mattresses

Mattress Type and Components:

  • Zinus offers innerspring, memory foam, and hybrid mattresses. A total of 38 different mattress models are listed on the company’s website.
  • Memory foam mattresses represent the largest percentage of Zinus’s current mattress selection with 26 models in all. They are sold as part of the following exclusive collections:
    • Mattresses in the Green Tea collection are made of foams that are infused with green tea extract. The comfort system has up to two top layers of memory foam and a high-density polyfoam base layer; the support core is also constructed from high-density polyfoam. Green Tea mattresses are available as 6 Inch, 8 Inch (currently out of stock), 10 Inch, and 12 Inch models. Additionally, Gel-Infused Green Tea models are available in 6 Inch, 8 Inch, 10 Inch, and 12 Inch thicknesses; these mattresses feature gel-infused memory foam in the top layer of the comfort system.  
    • The Pressure Relief collection features mattresses with two layers of memory foam in the comfort layer. The support core is made of high-density polyfoam. Pressure Relief mattresses are available in 8 Inch, 10 Inch, 12 Inch, and 14 Inch heights.
    • The Cloud collection has mattresses designed with plush jacquard-knit covers and memory foam infused with green tea, charcoal, and plant oil. The comfort layer consists of a top layer of ‘Viscolatex’ foam, a middle layer of standard memory foam, and polyfoam base layer. The support core is constructed from high-density polyfoam. Cloud mattresses are available in 8 Inch, 10 Inch, and 12 Inch models.
    • Mattresses in the Gel Memory Foam collection feature one to two layers of gel memory foam in the comfort system, along with a polyfoam base. The support core is made of high-density polyfoam. Gel Memory Foam mattresses are available in 8 Inch, 10 Inch, 12 Inch, and 13 Inch models. Additionally, the Gel Memory Foam 10 Inch Made in the USA Liberty mattress is also included in this collection; it features a single-layer gel memory foam comfort system and a high-density polyfoam support core.  
    • The Perfect Comfort mattress is exclusively available in a 10 Inch model. It features a comfort system with a top layer of ‘Viscolatex’ foam, a middle layer of standard memory foam, and a bottom layer of high-density polyfoam. The support core is made of high-density polyfoam, as well. Foams in the Perfect Comfort mattress are infused with green tea, charcoal, and plant oils.
    • The Positive Sleep mattress is a 13 Inch model with gel-infused memory foam, standard memory foam,and high-density polyfoam in the comfort layer; the cover is also quilted with one inch of memory foam. The support core is constructed from high-density polyfoam.
    • The Double Layer Airflow mattress is a 13 Inch model with two layers of memory foam in the comfort system and two layers of high-density polyfoam in the support core.
    • Zinus offers two Youth mattresses designed for everyday child use. These 5 Inch Twin-size mattresses are available in Blue (currently out of stock), Khaki, and Pink.
  • Zinus currently offers eight innerspring mattresses that are sold as part of the following exclusive collections:
    • Mattresses in the iCoil collection feature two to three layers of polyfoam in the comfort system, including a high-density base layer. The support core is constructed with pocketed coils. iCoil mattresses are available in 10 Inch, 10 Inch Pillow Top, 12 Inch Euro Top, 12 Inch Euro Box Top, and 13 Inch Euro Top models.
    • The Performance Plus collection features 10 Inch and 12 Inch mattresses with a top layer of polyfoam and a bottom layer of high-density polyfoam in the comfort systems. The pocketed coil support cores have a top layer of high-density polyfoam, as well.
    • The Classic mattress is an 8 Inch model with a polyfoam comfort layer, a pocketed coil support core, and a quilted cover padded with foam and fibers.
  • Zinus offers a total of four hybrid mattresses. Three are designed with layers of ‘Viscolatex’ foam, gel-infused memory foam, and polyfoam in the comfort system; these are available in 10 Inch, 12 Inch, and 14 Inch models. The fourth features gel-infused memory foam, standard memory foam, and polyfoam in the comfort layer; this is a 13 Inch model. All four Zinus hybrids have pocketed coil support cores that are encased in high-density polyfoam.  

Pros:

  • Zinus customers who purchase innerspring or hybrid mattresses claim their beds are responsive enough for sex and retain low amounts of body heat, allowing sleepers to remain cool; hybrids have also been touted for strong edge support.
  • Customers who buy memory foam mattresses from Zinus claim these models conform closely and alleviate bodily pressure. They are also virtually silent.
  • All Zinus mattresses have below-average price-points compared to other innersprings, hybrids, and memory foam models.
  • Zinus will award mattress buyers with a $50 gift card for every customer they refer; the new customer’s purchase will be discounted by 10%, as well.

Cons:

  • Zinus mattresses of all types have below-average lifespans; a large number of sleepers report premature sagging and foam deterioration.
  • Other performance issues include poor edge support and higher-than-average off-gassing for memory foam mattresses; and minimal pressure relief and poor motion isolation for innersprings and hybrids.
  • Zinus offers a 30-night sleep trial for mattress returns, which is shorter than average; most competing manufacturers offer a trial period of at least 60 nights.  

Product and Price Range: Zinus mattresses are available in five different sizes: Twin, Full, Queen, King, and California King; please note that some models are not offered in all five sizes. The price of a Zinus mattress will vary by model, thickness, and size; a full price comparison chart is found below. As its name implies, the Gel Memory Foam 10 Inch Made in the USA Liberty mattress is produced in the United States; all other Zinus models are manufactured in China.

Customer Satisfaction Rating: 60 to 80 (varies by model)
Calculated from: 16,510 customer experiences from 6 individual sources
Amazon rating: 4.3 to 4.6 (varies by model)
BBB rating: A+

 

Zinus Price Comparison

Zinus Pricing and Delivery Details

SizeDimensions Height Availability Notes
Twin39W” x 75L”5″ to 13″ (Memory Foam)
10″ to 12″ (Innerspring)
10″ (Hybrid)
Not available for Gel Memory Foam 13″, Green Tea 10″ Gel-Infused, Pressure Relief 14″, Positive Sleep, Double Layer Airflow, iCoil 13″ Euro Top, Classic, Hybrid 12″/13″/14″
Twin Extra Long (XL)39W” x 80L”8″ to 14″ (Memory Foam)Only available for Green Tea 8″, Pressure Relief 8″/14″
Full54W” x 75L”6″ to 13″ (Memory Foam)
10″ to 13″ (Innerspring)
10″ to 12″ (Hybrid)
Not available for Positive Sleep, Youth (any color), Classic, Hybrid 13″/14″
Queen60W” x 80L”6″ to 14″ (Memory Foam)
8″ to 13″ (Innerspring)
10″ to 14″ (Hybrid)
Not available for Gel Memory Foam 13″, Youth (any color)
King76W” x 80L”6″ to 14″ (Memory Foam)
8″ to 13″ (Innerspring)
10″ to 14″ (Hybrid)
Not available for Green Tea 6″ Gel-Infused/12″, Youth (any color)
California King72W” x 84L”12″ to 14″ (Memory Foam)
13″ to 14″ (Hybrid)
Only available for Green Tea 12″, Pressure Relief 12″/14″, Gel Memory Foam 13″, Positive Sleep, Hybrid 13″/14″

The next table features current pricing rates for all 38 Zinus mattresses.

Mattress TypeModelTwinTwin XLFullQueenKingCali King
Memory FoamGreen Tea 6″$100N/A$125$145$190N/A
Green Tea 8″$145$150$180$215$280N/A
Green Tea 10″$180N/A$220$260$310N/A
Green Tea 12″$190N/A$216$280N/A$360
Gel-Infused Green Tea 6″$76N/A$99$114N/AN/A
Gel-Infused Green Tea 8″$91N/A$121$144$240.99N/A
Gel-Infused Green Tea 10″N/AN/A$200.99$230.99$290.99N/A
Gel-Infused Green Tea 12″$180.99N/A$250.99$300.99$360.99N/A
Pressure Relief 8″$113$120$139$210$195N/A
Pressure Relief 10″$127.50N/A$165$187.50$240N/A
Pressure Relief 12″$220N/A$290$310$380$380
Pressure Relief 14″N/AN/AN/A$450$399$399
Cloud 8″$129N/A$190$158$250.99N/A
Cloud 10″$180.99N/A$207$189$241N/A
Cloud 12″$210N/A$260$310$270N/A
Gel Memory Foam 8″$135N/A$180$218$262N/A
Gel Memory Foam 10″$173N/A$225$262$315N/A
Gel Memory Foam Liberty 10″$300.99N/A$350.99$400.99$500.99N/A
Gel Memory Foam 12″$300N/A$400$480$550N/A
Gel Memory Foam 13″N/AN/A$400N/A$530$530
Perfect Comfort$165N/A$215$255$325N/A
Positive SleepN/AN/AN/A$304$379$379
Double Layer Airflow$255N/A$279$340$380N/A
Youth (All Colors)$97N/AN/AN/AN/AN/A
InnerspringiCoil 10″$160N/A$210$240$280N/A
iCoil 10″ Pillow Top$200N/A$260$290$360N/A
iCoil 12″ Euro Top$306N/A$351$374$440N/A
iCoil 12″ Euro Box Top$200N/A$230$280$340N/A
iCoil 13″ Euro TopN/AN/A$361$398$493N/A
Performance Plus 10″$170.99N/A$220.99$240.99$300.99N/A
Performance Plus 12″$180.99N/A$260.99$296$330.99N/A
Classic 8″N/AN/AN/A$190$230N/A
HybridHybrid 10″$420N/A$482$528$577N/A
Hybrid 12″N/AN/A$597$669$718N/A
Hybrid 13″N/AN/AN/A$405$505$505
Hybrid 14″N/AN/AN/A$740$777$777

How Is the Mattress Shipped?: Zinus mattresses are compressed, vacuum-sealed, and shipped in a box.
Where Do They Ship?: Zinus will ship mattresses anywhere in the continental United States; deliveries to Alaska and Hawaii (as well as international destinations) are not available at this time.
Delivery Fee: Shipping is free for all standard deliveries.

Delivery Policy: The delivery policy for Zinus is as follows:

  1. Zinus coordinates all deliveries through FedEx courier services. Customers in the western and eastern United States typically receive their mattress within four to five business days. Those with addresses in the Midwest generally receive their mattress within five to six business days. This wait time includes order processing, which can take up to one to two business days.

Old Mattress Removal: Zinus does not appear to offer old mattress services; we have reached out to company representatives, and will update this section as soon as the information is available.
Availability: Zinus mattresses are available for purchase on the Zinus website, as well as other online and brick-and-mortar retailers like Amazon.com, Wal-Mart, and Sam’s Club. Zinus does not operate any brick-and-mortar showrooms.

 

Zinus Product Specifications and Firmness

The firmness rating of a Zinus mattress will vary by selected model and thickness. A breakdown of components and dimensions for all Zinus mattresses is found in the table below. Please note that Zinus does not disclose certain specs for some or all of their mattresses, including cover composition, individual layer measurements, or the density of some foams used.

Mattress CollectionThicknessFirmness RatingSupport Core ComponentsComfort Layer ComponentsCover Components
Green Tea (Memory Foam)6″7.5 (Firm)5″ 1.8 PCF HD Polyfoam1″ Memory FoamJacquard Knit
6″ (Gel-Infused)7.5 (Firm)4″ 1.8 PCF HD Polyfoam1″ Gel Memory Foam
1″ Polyfoam
Jacquard Knit
8″6.5 (Medium Firm)4″ 1.8 PCF HD Polyfoam2″ 3 PCF Memory Foam
2″ Polyfoam
Not Disclosed
8″ (Gel-Infused)6.5 (Medium Firm)4 1/2″ 1.8 PCF HD Polyfoam2″ Gel Memory Foam
1 1/2″ Polyfoam
Jacquard Knit
10″6 (Medium Firm)5 1/2″ 1.8 PCF HD Polyfoam2 1/2″ 3 PCF Memory Foam
2″ Polyfoam
Not Disclosed
10″ (Gel-Infused)6 (Medium Firm)5 1/2″ 1.8 PCF HD Polyfoam2″ Gel Memory Foam
2 1/2″ Polyfoam
Jacquard Knit
12″5 (Medium)3 1/2″ Airflow HD Polyfoam
3 1/2″ 1.8 PCF HD Polyfoam
3″ 3 PCF Memory Foam
2″ Polyfoam
Jacquard Knit
12″ (Gel-Infused)5 (Medium)3 1/2″ Airflow HD Polyfoam
3 1/2″ 1.8 PCF HD Polyfoam
2″ Gel Memory Foam
3″ Polyfoam
Not Disclosed
Pressure Relief (Memory Foam)8″6.5 (Medium Firm)4″ 1.8 PCF HD Polyfoam2″ 3 PCF Memory Foam
2″ Polyfoam
Not Disclosed
10″6 (Medium Firm)5″ 1.8 PCF HD Polyfoam3″ 3 PCF Memory Foam
2″ Polyfoam
Not Disclosed
12″5 (Medium)6″ 1.8 PCF HD Polyfoam3″ 3 PCF Memory Foam
3″ Polyfoam
Not Disclosed
14″4 (Medium Soft)3 1/4″ Airflow HD Polyfoam
3 1/2″ 1.8 PCF HD Polyfoam
2 1/2″ 3 PCF Memory Foam
3 3/4″ Polyfoam
Quilted with 1″ Memory Foam
Cloud (Memory Foam)8″6.5 (Medium Firm)4 1/2″ 1.8 PCF HD Polyfoam1″ Viscolatex Foam
1″ Memory Foam
1 1/2″ Polyfoam
Jacquard Knit
10″6 (Medium Firm)4 1/2″ 1.8 PCF HD Polyfoam1″ Viscolatex Foam
1 1/2″ 3 PCF Memory Foam
2″ Polyfoam
Jacquard Knit
1″ Microfiber Layer
12″5 (Medium)6″ 1.8 PCF HD Polyfoam1″ Memory Foam
2″ 3 PCF Memory Foam
3″ Polyfoam
Jacquard Knit
1″ Microfiber Layer
Gel Memory Foam 8″6.5 (Medium Firm)4″ 1.8 PCF HD Polyfoam2″ Gel Memory Foam
2″ Polyfoam
Not Disclosed
10″6 (Medium Firm)4 1/2″ 1.8 PCF HD Polyfoam2 1/2″ Gel Memory Foam
3″ Polyfoam
Not Disclosed
10″ (Liberty)6 (Medium Firm)7″ 1.8 PCF HD Polyfoam3″ Gel Memory FoamJacquard Knit
12″5 (Medium)3″ Polyfoam
5 1/2″ 1.8 PCF HD Polyfoam
2 1/2″ Gel Memory Foam
1″ 3 PCF Memory Foam
Not Disclosed
13″4.5 (Medium Soft)3″ Ventilated Polyfoam
6″ 1.8 PCF HD Polyfoam
2 1/2″ Gel Memory Foam
1 1/2″ 3 PCF Memory Foam
Not Disclosed
Perfect Comfort (Memory Foam)10″6 (Medium Firm)5″ 1.8 PCF HD Polyfoam2″ Viscolatex Foam
1″ 3 PCF Memory Foam
2″ HD Polyfoam
Not Disclosed
Positive Sleep (Memory Foam)13″4.5 (Medium Soft)2″ HD Polyfoam
8″ 1.8 PCF HD Polyfoam
1″ Gel Memory Foam
1 1/2″ Polyfoam
Quilted with 1″ Memory Foam
Double Layer Airflow (Memory Foam)13″4.5 (Medium Soft)3 1/2″ Airflow HD Polyfoam
3 1/2″ 1.8 PCF HD Polyfoam
3″ 3 PCF Memory Foam
2 1/2″ Polyfoam
Jacquard Knit
Youth (Memory Foam)5″7.5 (Firm)3″ 1.8 PCF HD Polyfoam1″ 3 PCF Memory Foam
1″ Polyfoam
Terry Fabric
iCoil (Innerspring)10″7 (Firm)7 1/2″ Pocketed Coils1 1/2″ Polyfoam
1″ HD Polyfoam
Not Disclosed
10″ (Pillow Top)6.5 (Medium Firm)7 1/2″ Pocketed Coils1 1/2″ Polyfoam
1″ HD Polyfoam
Not Disclosed
12″ (Euro Top)6 (Medium Firm)7 1/2″ Pocketed CoilsPolyfoam (2 Layers)
HD Polyfoam
Foam and Fiber Quilted Cover
12″ (Euro Box Top)6 (Medium Firm)1/2″ HD Polyfoam
8 1/2″ Pocketed Coils
1 1/2″ Polyfoam
1 1/2″ HD Polyfoam
Jacquard Knit with Microfiber Quilted Fabric
13″ (Euro Top)5 (Medium)7 1/2″ Pocketed CoilsPolyfoam (2 Layers)
HD Polyfoam
Foam and Fiber Quilted Cover
Performance Plus (Innerspring)10″6.5 (Medium Firm)7 1/2″ Pocketed Coils1 1/2″ Polyfoam
1″ HD Polyfoam
Celliant Fabric Cover 1/2″ Microfiber Quilted Later
12″6 (Medium Firm)1/2″ HD Polyfoam
7 1/2″ Pocketed Coils
1 1/2″ Polyfoam
2″ HD Polyfoam
Celliant Fabric Cover 1/2″ Microfiber Quilted Later
Classic (Innerspring)8″7.5 (Firm)Pocketed CoilsPolyfoamFoam and Fiber Quilted Cover
Hybrid10″7 (Firm)7 1/4″ Pocketed Coils1 1/4″ Polyfoam
3/4″ Gel Memory Foam
3/4″ Viscolatex Foam
Jacquard Knit with Microfiber Quilted Fabric
12″6.5 (Medium Firm)1/2″ HD Polyfoam
7 1/4″ Pocketed Coils
1/2″ HD Polyfoam
1 1/4″ Polyfoam
1 1/2″ Gel Memory Foam
1″ Viscolatex Foam
Jacquard Knit with Microfiber Quilted Fabric
13″6 (Medium Firm)1″ HD Polyfoam
7 1/4″ Pocketed Coils
1/2″ HD Polyfoam

 

1 1/4″ Polyfoam
1″ Gel Memory Foam
1 1/2″ Memory Foam
1″ HD Polyfoam
Jacquard Knit with Microfiber Quilted Fabric
14″5.5 (Medium Firm)1/2″ HD Polyfoam
7 1/4″ Pocketed Coils
1/2″ HD Polyfoam
1 1/4″ Polyfoam
2″ Gel Memory Foam
1 1/2″ Viscolatex Foam
1″ Viscolatex Foam
Jacquard Knit with Microfiber Quilted Fabric

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Zinus offers a 30-night sleep trial for all mattresses.

  1. This sleep trial does not include a mandatory break-in period. Customers will be able to return their mattress at any point during the 30-night trial in exchange for a full product refund.
  2. Mattresses must be in good condition in order to be returned for a full refund.
  3. A prepaid return label will be included with each mattress order, along with instructions for arranging a mattress return through FedEx.
  4. Customers who wish to request a return must contact Zinus by phone or email to initiate this process. The customer’s refund will be issued within two to five business days of Zinus receiving the mattress return.

Warranty: Zinus offers a 10-year limited warranty for all memory foam, innerspring, and hybrid mattresses.

  1. Zinus will, at their sole option, repair or replace all mattresses that are deemed defective. Mattress owners will be responsible for all shipping and handling costs associated with having a mattress repaired or replaced.
  2. The warranty will be voided if the mattress is used with an electric blanket or heating pad.
  3. The warranty will cover the following product defects:
    • Visible indentations or sagging in the sleep surface that measure one and a half inches (1 1/2″) or deeper.
    • Manufacturing flaws related to the cover, including faulty zippers or ticking errors.
  4. The warranty will not cover the following:
    • Normal increases in foam softness that do not affect its pressure-relieving abilities, or visible indentations or sagging in the sleep surface that do not measure one and a half inches (1 1/2″) or deeper. These issues are all considered standard wear and tear.
    • Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
    • Damage to the mattress handles. Per Zinus: ‘[Handles] are to be used only for adjustment purposes and are not intended to lift, turn or transport the product’.
  5. This warranty is exclusively extended to original owners that purchase their mattress from Zinus or an authorized Zinus retailer. Anyone who buys or acquires the mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
 

Zinus Mattress Sleep Ratings

Please note that our sleep ratings for Zinus mattresses are categorized by mattress type and thickness, rather than type and collection. We did not include Youth memory foam beds in these ratings.

CategoryCriteriaMemory Foam RatingInnerspring and Hybrid RatingWhat Zinus Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding Zinus mattresses.78 (6″)
77 (8″)
78 (10″)
63 (12″ to 14″)

 

60 (8″)
61 (10″)
67 (12″)
68 (13″)
80 (All Hybrids)
Zinus memory foam and innerspring mattresses earned below-average to above-average ratings; owner experience varies considerably by mattress thickness. Hybrids from Zinus earned above-average customer ratings.
Durability The average mattress will perform for approximately seven years before it needs to be replaced.Fair (All Models)Fair (All Models)Mattress lifespan is one of the most common complaints among Zinus owners, though foam-based models tend to outlast innersprings and hybrids.
Motion IsolationInnerspring/hybrid mattresses that are overly responsive will create excessive motion when someone gets up or shifts positions in bed. Most memory foam mattresses effectively minimize and isolate motion, which can cut down on nighttime disruptions.Very Good (All Models)Poor (All Innersprings)
Fair (All Hybrids)
Zinus memory foam owners claim their mattresses minimize motion to a significant extent and cut down on nighttime disruptions. The innerspring models from Zinus offer little to no motion isolation, and hybrids isolate some motion.
Sex Bouncier, more responsive beds (such as innersprings and hybrids) tend to be more enjoyable for sex than foam-based mattress models.Fair (All Models)Very Good (All Models)Our feedback indicates that innersprings and hybrids from Zinus are responsive enough for sex, but the company’s memory foam models offer little responsiveness and are less suitable for sex as a result.
ConformingMemory foam mattresses are designed to conform closely to the sleeper’s body and alleviate bodily pressure. Innersprings and hybrids tend to conform less, resulting in lower amounts of pressure relief.Good (All Models)Fair (All Models)Memory foam mattresses from Zinus — particularly those that are 10″ or thicker — conform closely and alleviate some pressure, but the company’s innersprings and hybrids do not conform nearly as much.
Temperature NeutralityInnerspring mattresses tend to retain less body heat than other mattress types, and will ‘sleep cooler’ as a result. By comparison, memory foam beds tend to sleep hotter.Fair (All Models)Good (All Innersprings)
Very Good (All Hybrids)
Hybrids from Zinus retain little to no body heat and sleep relatively cool, according to our customer feedback. Zinus innersprings sleep slightly warmer than hybrids, while memory foam beds sleep much warmer.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.Poor (All Models)Good (All Models)Off-gassing is a common complaint among owners of Zinus memory foam mattresses, but the company’s innersprings and hybrids produce minimal odor.
Edge SupportThe frames of innerspring mattresses are encased to support the springs and provide a suitable sleeping surface. Memory foam mattresses, on the other hand, typically have poor edge support, and may prematurely sink where people usually sit.Poor (All Models)Fair (All Innersprings)
Very Good (All Hybrids)
Zinus hybrids are constructed with a pocketed coil support core encased in polyfoam, and these models offer strong edge support. By comparison, Zinus innersprings and memory foam mattresses offer little to no edge support.
NoiseInnerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components; most memory foam mattresses produce little to no noise.Excellent (All Models)Fair (All Models)Memory foam mattresses from Zinus are virtually silent, but the company’s innersprings and hybrids may squeak a bit due to the metallic components.
Ease of Moving and RotatingMost innerspring mattresses are relatively heavy, but some can be more unwieldy than others. Memory foam mattresses tend to be lighter by comparison.Good (All Models)Good (All Models)Most Zinus mattresses (regardless of type) have below-average weights, making them relatively easy to maneuver compared to similar models.
 

Zinus Customer Satisfaction Rating Comparison

What Type of Sleeper Is Best Suited for a Zinus Mattress?

Based on our customer feedback, Zinus mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
6″ Memory FoamSidePoorFairFair
BackFairFairFair
StomachFairFairFair
8″ Memory FoamSideGoodGoodFair
BackGoodGoodFair
StomachGoodGoodFair
10″ Memory FoamSideFairFairFair
BackGoodFairFair
StomachFairFairFair
12″ to 14″ Memory FoamSideFairGoodFair
BackGoodGoodFair
StomachGoodGoodFair
8″ InnerspringSideFairGoodFair
BackGoodGoodFair
StomachGoodGoodFair
10″ InnerspringSideFairFairPoor
BackGoodGoodFair
StomachGoodGoodPoor
12″ InnerspringSidePoorPoorFair
BackFairFairFair
StomachFairFairFair
13″ InnerspringSidePoorPoorPoor
BackFairFairFair
StomachFairFairPoor
Hybrid (All Heights)SideFairFairFair
BackGoodGoodFair
StomachGoodGoodFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Zinus Company Information

Customer Service: 5 out of 10 owner experiences show customers have had a positive experience with Zinus, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Zinus was founded in 1979 as an outdoor products company; it transitioned to mattresses and other ‘interior comfort products’ in 2003. The company’s manufacturing facility in Xiamen, China, completed construction in 2014.
Physical Stores: Zinus does not operate any brick-and-mortar showrooms.
Corporate Address:
1951 Fairway Drive, Suite A
San Leandro, CA 94577-5643
Phone Number: 1-800-613-1225 (Available from 7am to 7pm PST
Contact Email: Online form
Company Website: https://www.zinus.com/
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Complaints

General customer complaints about Zinus mattresses include:

  • Performance issues among innersprings and hybrids, including below-average longevity, poor motion isolation, and minimal conforming and pressure relief.
  • Performance issues among memory foam mattresses, including above-average off-gassing, poor durability, and weak edge support.
  • Shorter-than-average sleep trial period.
 
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