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Pillow Type and Components: Relief-Mart, Inc. offers memory foam pillows. Currently, the company offers two different models sold under the name Snuggle-Pedic.
Product and Price Range: The Snuggle-Pedic pillow is available in four sizes: Standard ($49.99), Queen ($59.99), King ($69.99), and Body ($69.99). The Trillow Contour Pillow is exclusively available in a Standard size ($79.99). All Snuggle-Pedic pillows are manufactured in the United States.
Customer Satisfaction Rating: The Snuggle-Pedic has earned a customer rating of 84%, but we have not received enough customer data to calculate an accurate rating for the Trillow Contour Pillow.
Calculated from: 13,538 customer experiences from 26 individual sources
Main Competitors: Relief-Mart/Snuggle-Pedic’s main competitors include other shredded memory foam pillows that are primarily sold online.
Availability: Snuggle-Pedic pillows are available on the Snuggle-Pedic website. The Snuggle-Pedic is also available on Amazon.com, but the Trillow Contour Pillow is not sold on Amazon.com at this time. The Relief-Mart website features official product pages for both pillows; the Trillow Contour Pillow may be purchased through Relief-Mart, but the Snuggle-Pedic cannot be purchased on the Relief-Mart product page (visitors are redirected to Amazon.com instead).
Amazon rating: The Body-size Snuggle-Pedic has a rating of 4.7 on Amazon.com, while the three remaining sizes have collectively earned a rating of 4.5. The Trillow Contour Pillow is not sold on Amazon.com.
BBB rating: Relief-Mart has earned an A+ rating from the Better Business Bureau.
Please note: we have not collected enough owner data to generate ratings for the Trillow Contour Pillow. We will update this section once we receive sufficient customer and owner feedback.
|Category||Criteria||Snuggle-Pedic Rating||What Snuggle-Pedic Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding the Snuggle-Pedic.||84%||The Snuggle-Pedic has earned a customer satisfaction rating of 84%, which is considered above-average compared to the ratings for other shredded memory foam pillows.|
|Durability||The average pillow will begin to deteriorate after two to three years of use.||Good||Shredded memory foam pillows tend to have relatively short lifespans, but the Snuggle-Pedic typically performs for at least two to two and a half years.|
|Firmness Options||Some pillows are only available in one firmness setting, which can be limited for customers who fall outside that loft category.||Poor||Adjusting the loft may alter the Snuggle-Pedic’s firmness to some extent, but most owner say it has ‘Medium’ firmness regardless of the fill level. Adjusting the loft requires owners to mail their pillow to Relief-Mart for a free customization.|
|Shape Retention||Some pillows flatten out over time, and require constant fluffing in order to maintain a full, supportive shape.||Good||Like many shredded memory foam pillows, the Snuggle-Pedic flattens somewhat easily, but its shape can be fully restored in a conventional dryer.|
|Moldability||Pillows that are highly moldable can be scrunched and squeezed into different positions, which is beneficial for sleepers who snuggle with pillows.||Very Good||The Snuggle-Pedic is quite moldable and scrunchable, and should be suitable for sleepers who prefer to snuggle with a pillow.|
|Conforming||Some pillows conform to the contours of the sleeper’s head and neck for optimal comfort and targeted pressure relief.||Good||Shredded memory foam pillows do not conform as closely as one-piece foam models, but many Snuggle-Pedic owners report noticeable pain and pressure relief.|
|Temperature Neutrality||Pillows may sleep hot or cold, usually depending on both the air circulation in the interior and the composition of the cover.||Good||Shredded memory foam can be a heat trap, but the Snuggle-Pedic’s cover (made from a blend of viscose from rayon) cools down the pillow to some extent.|
|Odor Potential||Off-gassing is to be expected from most pillows, but some produce stronger, longer-lasting odors that can disrupt sleep.||Good||Some Snuggle-Pedic owners report off-gassing smells when their pillow is new, but odors usually dissipate in a matter of days.|
|Weight||Some pillows are significantly heavier than average, making it difficult for some sleepers to move and maneuver them in the night.||Good||The weight of a Snuggle-Pedic will vary by fill but at its loftiest the pillow weighs between three and four pounds, making it easy for most sleepers to lift and adjust.|
|Ease of Cleaning||Depending on the material, pillows may be machine washable or require more intensive cleaning, such as hand washing, spot cleaning, or professional (dry) cleaning.||Excellent||The Snuggle-Pedic can be washed and dried in a conventional machine, provided the loft has been professionally customized (see the ‘Product Specifications, Firmness, and Care’ section for more information).|
|Standard||19W” x 26L”||Adjustable||$49.99 (Snuggle-Pedic)
|Queen||20W” x 28L”||Adjustable||$59.99 (Snuggle-Pedic)|
|King||20W” x 35L”||Adjustable||$69.99 (Snuggle-Pedic)|
|Body||20W” x 54L”||Adjustable||$69.99 (Snuggle-Pedic)|
Package Deals: Relief-Mart does not appear to offer any packaged deals or bundles for Snuggle-Pedic pillow purchases at this time.
Where Can the Pillow Be Shipped?: Relief-Mart ships pillows to all 50 states, but international deliveries are not available at this time.
Delivery Fee: Shipping is free for orders in the contiguous U.S. Customers in Alaska and Hawaii pay additional delivery charges based on their location; these charges will appear during the checkout phase prior to purchasing the pillow, and will not be refunded in the event of a return.
Delivery Policy: The delivery policy for Relief-Mart/Snuggle-Pedic is as follows:
The Snuggle-Pedic pillow’s firmness can be adjusted to some extent by adding or removing foam fill, but most owners claim the pillow is a ‘Medium’ firmness regardless of its loft. Relief-Mart discourages owners from adjusting the loft themselves because the pillow needs to be resealed in order to make it compatible with conventional washing machines. For this reason, Relief-Mart offers unlimited, free pillow customizations. Shipping is free for all customizations.
The Trillow Contour Pillow is considered ‘Medium Firm,’ regardless of its configuration. This pillow cannot be adjusted for firmness. This pillow can be reconfigured into three arrangements with lofts ranging from three and a half inches (3 1/2″) to five and a half inches (5 1/2″). The outer shell can also be converted into a neck roll.
The table below lists firmness, loft, and composition specifications for the Snuggle-Pedic and Trillow Contour Pillow.
|Product Name||Firmness Options||Loft||Interior Components||Cover Components|
|Snuggle-Pedic||5 (Medium)||Adjustable||Shredded Memory Foam||56.4% Polyester
43% Viscose from Bamboo
0.6% Lycra® Spandex
|Trillow Contour Pillow||6 (Medium Firm)||3 1/2″ to 5 1/2″||2 Single-Piece Memory Foam Pillows
1 Memory Foam Outer Shell
43% Viscose from Bamboo
0.6% Lycra® Spandex
Instructions for First Time Use: The Snuggle-Pedic and Trillow Contour Pillow do not have any special instructions for first-time use.
Cleaning Instructions: Care instructions for the Snuggle-Pedic and Trillow pillows are as follows.
Trillow Contour Pillow:
Based on our customer feedback, the Snuggle-Pedic received the following grades among sleepers of different weights, body types, and preferred sleep positions. At this time, we have not received enough customer data to generate ratings for the Trillow Contour Pillow.
Please note that these ratings are subjective, and that everyone has varying experiences on different pillows. Sleeper comfort and spinal support are the most important factors when it comes to selecting a pillow.
|Sleep Position||Lightweight Sleeper Rating (Less than 130 lbs)||Average Weight Sleeper Rating (130 to 230 lbs)||Heavyweight Sleeper Rating (More than 230 lbs)|
|Side||Very Good||Very Good||Good|
|Back||Very Good||Very Good||Very Good|
Customer Service: Owner experiences show 8 out of 10 customers have had a positive experience with Relief-Mart/Snuggle-Pedic, irrespective of whether or not they liked their pillow.
BBB rating: Snuggle-Pedic has not received a rating from the Better Business Bureau, but Relief-Mart currently holds an A+ BBB rating.
Company History: Relief-Mart was founded in 2001. The company has sold Snuggle-Pedic pillows since January 2015.
Physical Stores: Relief-Mart does not operate any brick-and-mortar locations.
28505 Canwood Street, Suite C
Augora Hills, CA 91301
Phone Number: 1-800-667-1969
Available Monday to Friday from 9am to 9pm PST, and Saturday and Sunday from 10am to 6pm PST
Contact Email: [email protected]
Company Website: www.snugglepedic.com/
Trial Period and Guarantee: Relief-Mart offers a 120-night sleep trial for all Snuggle-Pedic and Trillow Contour Pillow orders.
Warranty: Relief-Mart offers a 20-year warranty for the Snuggle-Pedic and a 10-year warranty for the Trillow Contour Pillow.
Lastly, let’s look at some pillow brands that produce models similar to the Snuggle-Pedic and Trillow Contour Pillow. The four brands below offer memory foam pillow models, and primarily sell their products online. To read our reviews of these brands, visit the links found in the top row of the table.
|Brand||Classic Brands||Coop Home Goods||Helix||Miracle Bamboo (OnTel)||Snuggle-Pedic (Relief-Mart)|
|Model(s)||10 primary sleep models
3 travel-size models
Travel and Camping Pillow
|Helix Pillow||Original Miracle Bamboo Shredded Memory Foam Pillow||Snuggle-Pedic
Trillow Contour Pillow
|Pillow Type||Shredded and one-piece memory foam
|Shredded memory foam||Shredded memory foam and down alternative||Shredded memory foam and polyester fill||Shredded and one-piece memory foam|
|Cover||Varies||Polyester and rayon from bamboo||Polyester or polyethylene phase-change material (PCM)||Polyester and viscose from bamboo||Polyester, viscose from bamboo, and Lycra® spandex|
|Price Range||Varies by retailer||$29.99 to $89.99||$85 to $129||Varies by retailer||$49.99 to $79.99|
|Loft Range||3″ to 8″||Adjustable||Adjustable||6 1/2″||Adjustable|
|Sleep Trial||Varies by retailer||100 nights||100 nights||Varies by retailer||120 nights|
|Warranty Length||3 years||5 years||3 years||No warranty||10 years (Trillow)
20 years (Snuggle-Pedic)
|Tuck Customer Satisfaction Rating||70% to 79% (5,239 customer reviews)||78% to 82% (26,393 customer reviews)||77% (119 customer reviews)||70% (725 customer reviews)||84% (13,538 customer reviews)|