Sleep Number Mattress Reviews

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Based on 3,642 verified customer experiences from 620 unique sources.

 

What You Need to Know about Sleep Number Mattresses

Mattress Types and Components:

  • Sleep Number offers airbed mattresses. With the exception of the it bed (see below), all Sleep Number models feature two air chambers in the support core, and a signature ‘Firmness Control’ system that allows owners to adjust the air pressure of the mattress; an electrical outlet is required to operate this system.
  • The company’s eight available mattress models are divided into three different product series that vary by composition, thickness, and price-point:
    • Classic: The Classic series currently includes two models: the c2 and the c4. The c2 is designed with no comfort layer, while the c4 is constructed with a polyfoam comfort layer. Sleep Number Classic mattresses also come with covers woven from rayon and polypropylene (c2) or polyester and polypropylene (c4).
    • Performance: The Performance series currently includes two models: the p5 and the p6. These mattresses feature polyfoam comfort layers. The p5 cover is woven from a blend of rayon and polypropylene, and the p6 cover is woven from a blend of polyester and rayon.
    • Innovation: The Innovation series consists of four models: the i7, i8, i10, and iLE. The i8 and iLE models are constructed with polyfoam comfort layers; the i7 features a memory foam comfort layer; and the i10 is designed for flipping with a reversible top comfort layer of memory foam and a second comfort layer of polyfoam. All four models feature covers woven from a blend of polyester and polypropylene. The i7 and i10 models are alternatively included in Sleep Number’s Smart Bed collection due to the SleepIQ, an optional sleep monitor built into the mattress that is designed to track the sleeper’s breathing, heart rate, and movements during the night.
    • The it bed features a polyfoam comfort layer and a support core with six individual, adjustable foam air chambers. The cover is made from a blend of polyester and elastane.
    • Please note: the m7 (memory foam) model is no longer advertised on the Sleep Number website.

Pros:

  • Extensive selection
  • Adjustable firmness for all models
  • Above-average pain and pressure relief
  • Wide availability
  • Built-in sleep monitor with i10 and i7 models

Cons:

  • Above-average price-points
  • Noise potential
  • Mattresses prone to breakdowns and malfunctions
  • Expensive returns and limited nonprorated warranty coverage

Products and Price Range: Sleep Number mattresses are available in eight sizes: Twin, Twin Long or XL (same dimensions), Full or Double (same dimensions), Queen, King, and California King. In addition to standard King and California King mattresses, these sizes are available in two other designs. The split King and California King models are divided down the middle, allowing sleepers on either side to adjust the head and foot height; and the FlexTop King and California King designs are split at the head, allowing sleepers to adjust the head height while sharing a uniform foot surface. Sleep Number mattresses range in price based on the selected model (see table in next section for more information).

Customer Satisfaction Rating: 78% (Classic Series), 79% (Performance Series), 81% (Innovation Series); no ratings for the it bed due to insufficient data
Calculated from: 5,232 customer experiences from 620 individual sources

Main Competitors: Sleep Number’s main competitors include other airbed and specialty mattress manufacturers that primarily sell their products in brick-and-mortar locations.
Availability: Sleep Number mattresses are available for purchase on the Sleep Number website, and at brick-and-mortar Sleep Number locations. The Sleep Number website features an address aggregator that allows Web users to locate stores closest to their current residence.
Amazon rating: Sleep Number mattresses are not currently sold on Amazon.com.
BBB rating: A+

 

Sleep Number Customer Satisfaction Rating Comparison

Sleep Number Mattress Sleep Ratings

CategoryCriteriaSleep Number RatingWhat Sleep Number Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding Sleep Number mattresses.78% (Classic Series)
79% (Performance Series)
81% (Innovation Series)
Sleep Number mattresses have received average to above-average satisfaction ratings, due in part to the company’s wide selection and each bed’s adjustable air pressure and firmness settings.
Durability Airbeds tend to have shorter lifespans than other mattresses, due to both the foam-based comfort layers and air chambers that may break or wear out somewhat quickly.FairSleep Number mattresses tend to wear out faster than other airbed models, according to owners. Foam degradation and leaky air chambers are some of the chief complaints.
Motion IsolationAirbeds with memory foam may reduce motion transfer to some extent, but most models produce a fair amount of motion. GoodCustomers note that Sleep Number mattresses tend to minimize motion transfer, particularly the i7 and i10 models with memory foam comfort layers.
Sex Airbeds are somewhat responsive and can be suitable for sex, but this often comes down to specific construction.    FairSleep Number airbeds feature a small trench between the air chambers that runs down the middle of the mattress, creating an uneven surface that can negatively affect sex.
ConformingAirbeds may contour to the sleeper’s figure and alleviate pressure points, but these mattresses tend to conform less than latex or memory foam models. GoodConforming ability depends on the selected Sleep Number model, but owners claim that the c4, i7, and i10 conform the closest and offer the highest levels of pressure relief.
Temperature NeutralityIn terms of body heat retention, airbeds tend to fall between innersprings (which sleep relatively cool) and memory foam mattresses (which are known for sleeping hot)FairSleep Number owners claim that the Classic and Performance Series mattresses sleep the coolest, while the Performance Series models tend to sleep somewhat warm.
Edge SupportAirbeds usually offer more edge support than latex or memory foam mattresses, but this will depend on how the air chambers are constructed and reinforced.FairSleep Number mattresses offer some edge support, giving them a slight advantage over memory foam and latex models, but sinkage where people sit has been reported.
NoiseAirbeds tend to produce more noise than other mattress types due to the electrical pump components.FairSleep Number owners claim that the Firmness Control system produces a fair amount of noise when air pressure levels are adjusted, but the mattress itself is fairly quiet.
Ease of Moving and RotatingWhen fully deflated, airbeds are usually much lighter than other mattress types. GoodMost Sleep Number mattresses weigh between 50 and 90 pounds, and only one model ? the reversible i10 ? requires flipping. 
 

Sleep Number Price Comparison

Sleep Number Size, Pricing & Delivery Details

The first table includes all available sizes for each current Sleep Number model. Please note in the right-hand column that certain sizes are not available for all models.

SizeDimensions Height Availability Notes
Twin38W” x 75L”8″ (c2)
10″ (c4)
11″ (p5)
Not available for the p6, i7, i8, i10, iLE, or it bed
Twin Long/Extra Long38W x 80L”8″ (c2)
10″ (c4)
11″ (p5 and i7)
12″ (p6)
13″ (i8)
14″ (iLE)
Not available for the i10 or it bed
Full54W” x 75L”8″ (c2)
10″ (c4)
11″ (p5 and i7)
13″ (i8)
14″ (iLE)
Not available for the p6,i10, or it bed
Queen60W” x 80L”8″ (c2 and it bed)
10″ (c4)
11″ (p5 and i7)
12″ (p6)
13″ (i8)
14″ (iLE)
15″ (i10)
Available for all models
King76W” x 80L”8″ (c2 and it bed)
10″ (c4)
11″ (p5 and i7)
12″ (p6)
13″ (i8)
14″ (iLE)
15″ (i10)
Available for all models
Split King76W” x 80L”8″ (c2 and it bed)
10″ (c4)
11″ (p5)
12″ (p6)
13″ (i8)
14″ (iLE)
Not available for the p6, i7, i10, or it bed
FlexTop King76W” x 80L”8″ (c2)
10″ (c4)
11″ (p5)
12″ (p6)
13″ (i8)
14″ (iLE)
Not available for the p6, i7, i10, or it bed
California King72W” x 84L”8″ (c2 and it bed)
10″ (c4)
11″ (p5 and i7)
12″ (p6)
13″ (i8)
14″ (iLE)
15″ (i10)
Available for all models
Split California King72W” x 84L”13″ (i8)
14″ (iLE)
Not available for the c2, c4, p5, p6, i7, i10, or it bed
FlexTop California King72W” x 84L”8″ (c2)
10″ (c4)
11″ (p5)
12″ (p6)
13″ (i8)
14″ (iLE)
Not available for the p6, i7, i10, or it bed

The next table features the current prices for all Sleep Number mattresses in the Classic, Performance, and Innovation Series. If a model’s price is not listed in certain cells, then this means that model is not currently available in that size.

SizeClassic Series (c2 and c4)Performance Series (p5 and p6)Innovation Series (i7, i8, i10 and iLE)It bed
Twin$299.99 (c2)
$899.99 (c4)
$1,199.99 (p5)

 

N/AN/A
Twin Long/ Extra Long$399.99 (c2)
$999.99 (c4)
$1,349.99 (p5)
$2,149.00 (p6)

 

$2,899.00 (i7)
$2,299.99 (i8)
$2,075.99 (iLE)
N/A
Full$499.99 (c2)
$1,049.99 (c4)
$1,624.99 (p5)$3,174.00 (i7)
$2,574.99 (i8)
$2,212.50 (iLE)
N/A
Queen$699.99 (c2)
$1,199.99 (c4)
$1,999.98 (p5)
$2,599.00 (p6)
$3,299.00 (i7)
$2,999.98 (i8)
$4,799.00 (i10)
$2,499.99 (iLE)
$949.00
King$1,199.99 (c2)
$1,699.99 (c4)
$2,499.98 (p5)
$3,199.00 (p6)
$3,999.00 (i7)
$3,699.98 (i8)
$5,499.00 (i10)
$2,799.99 (iLE)
$1,349.00
Split King$1,399.99 (c2)
$1,899.99 (c4)
$2,899.98 (p5)$4,299.98 (i8)
$3,099.99 (iLE)
N/A
FlexTop King$1,399.99 (c2)
$1,899.99 (c4)
$2,899.98 (p5)$4,299.98 (i8)
$3,099.99 (iLE)
N/A
California King$1,199.99 (c2)
$1,699.99 (c4)
$2,499.98 (p5)
$3,199.00 (p6)
$3,999.00 (i7)
$3,699.98 (i8)
$5,499.00 (i10)
$3,099.99 (iLE)
$1,349.00
Split California  KingN/AN/A$4,299.98 (i8)
$3,099.99 (iLE)
N/A
FlexTop California King$1,399.99 (c2)
$1,899.99 (c4)
$2,899.98 (p5)$4,299.98 (i8)
$5,999.98 (iLE)
N/A

How Are the Mattresses Shipped?: Sleep Number mattresses are shipped in one to six individual boxes, depending on the selected model. They are delivered without air in the chambers; owners must set up the mattress with the Firmness Control system plugged into an electrical outlet in order to introduce air into the chambers.
Where Do They Ship?: Sleep Number ships most mattresses to all 50 U.S. states, as well as Puerto Rico and the U.S. Virgin Islands.
Delivery Fee: Standard deliveries shipped through UPS Ground will be $89.99 for all Sleep Number mattresses. Customers may also choose the ‘Comfort Services Home Delivery’ option, which includes home delivery and full assembly performed by Sleep Number technicians. This service is available for $179.99 per mattress.

Delivery Policy: The delivery policy for Sleep Number is as follows:

  1. At the time of purchase, customers select whether they would prefer UPS Ground or Comfort Services Home Delivery.
  2. UPS Ground deliveries are available in all 50 states, as well as Puerto Rico and the U.S. Virgin Islands. Comfort Services Home Delivery is available in all states except Hawaii, but customers who live outside Sleep Number’s ‘standard delivery areas’ may be required to pay an additional fee.
  3. Customers must ensure their mattress will be set up near an electrical outlet in order to operate the Firmness Control system that adjusts air pressure in the mattress.

Old Mattress Removal: Deliveries shipped through UPS Ground do not offer old mattress removal services. Comfort Services Home Delivery includes removal and disposal of the customer’s existing mattress.

 

Sleep Number Product Specifications and Firmness

All Sleep Number mattresses offer customizable firmness ranges, and these ranges vary by model. Please note that most Sleep Number models share the same support core construction, which features two air chambers that can be adjusted using the Firmness Control function. The only exception is the it bed, which features six individual air chambers. A breakdown of firmness options, layer dimensions, and components for all current Sleep Number mattresses is included in the table below.

Mattress SeriesProduct NameFirmness RatingThicknessComfort Layer ComponentsCover Components
Classicc26 to 7 (Medium Firm to Firm)8″No comfort layerRayon and Polypropylene
c45 to 7 (Medium to Firm)10″1 1/2″ PolyfoamPolyester and Polypropylene
Performancep54 to 7 (Medium Soft to Firm)11″2″ PolyfoamRayon and Polypropylene
p64 to 6 (Medium Soft to Medium Firm12″3″ PolyfoamPolyester and Rayon
Innovationi73 to 6 (Soft to Medium Firm)11″5″ Gel Memory FoamPolyester and Polypropylene
i84 to 6 (Medium Soft to Medium Firm)13″3″ PolyfoamPolyester and Polypropylene
i103 to 6 (Soft to Medium Firm)15″2″ Memory Foam
2″ Polyfoam
Polyester and Polypropylene
iLE4 to 6 (Medium Soft to Medium Firm)14″3″ PolyfoamPolyester and Polypropylene
it bedAdjustable8″2″ PolyfoamPolyester and Elastane

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Number Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Sleep Number Mattress?

Based on our customer feedback, Sleep Number mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep Number SeriesSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Classic (c2 and c4)SideFairFairGood
BackGoodGoodGood
StomachFairGoodFair
Performance (p5 and p6)SideGoodGoodVery Good
BackVery GoodVery GoodVery Good
StomachVery GoodVery GoodGood
Innovation (i7, i8, i10, and ILE)SideVery GoodVery GoodVery Good
BackVery GoodVery GoodVery Good
StomachFairFairGood
 

Sleep Number Company Information

Customer Service: 8 out of 10 customer experiences show consumers have had a positive experience with Sleep Number, irrespective of whether or not they liked the product.
BBB rating: A+
Company History: Select Comfort – the company that manufactures Sleep Number mattresses – was founded in 1987.
Physical Stores: Sleep Number owns and operates more than 450 brick-and-mortar showrooms nationwide.
Corporate Address:
Select Comfort
9800 59th Ave N
Minneapolis, MN 55442-3274
Phone Number: 1-888-411-2188
Contact Email: [email protected]
Company Website: https://www.sleepnumber.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Sleep Number offers a 100-night sleep trial on all Classic, Performance, and Innovation Series mattresses, as well as the it bed.

  1. The 100-night trial begins on the original date of purchase, but customers will not be able to return the mattress until 30 nights have elapsed.
  2. Although a full refund will be issued on all returned Sleep Number mattresses, customers will still be required to pay all applicable return shipping and delivery fees.
  3. Customers who wish to return their mattress must contact the Sleep Number customer service center and request a Return Service Order (RSO) number. Only those with a valid RSO number will be allowed to coordinate a mattress return. Authorized returns must be received within 30 days.
  4. As soon as Sleep Number has received and inspected the condition of the returned mattress, a refund of the original purchase price of the mattress minus shipping and delivery fees will be issued to the original method of payment within 21 days.

Warranty: Sleep Number offers a 25-year limited mattress warranty on all mattresses in the Classic, Performance, and Innovation Series, as well as a 2-year warranty for the it bed. According to the Sleep Number website, these warranty terms apply to all mattresses that have been available for purchase since March 27, 2013.

  1. The Sleep Number warranty for Classic, Performance, and Innovation Series mattresses is divided into nonprorated and prorated coverage periods.
    • The first two years of coverage are nonprorated, and all defective mattresses will be repaired or replaced at no additional expense to the owner (including shipping and replacement parts).
    • During years 3 to 19, mattress owners will receive prorated coverage. Defective mattresses and parts will be replaced at a rate of 20% the original cost, plus an additional 4% for year that has passed since the original purchase. This means that repairs will cost 28% of the original cost during the third year of ownership, 32% of the original cost during the fourth year, etc.
    • During years 20 to 25, owners will receive prorated coverage. Mattresses and parts are replaced at a rate of 96% of the original cost.
  2. The it bed is available with a two-year warranty that is entirely nonprorated. In the event that an it bed needs to be repaired or replaced, Sleep Number will cover shipping and handling costs. The owner will be responsible for any other transportation, inspection, or installation costs.
  3. The Sleep Number mattress warranties will not cover the following defects:
    • Defects that result from ‘normal wear and tear’, including ‘mattress cover compression, bunching, foam compression, or discoloration of components’.
    • Damage that results from either tampering with the mattress or opening the Firmness Control system.
    • Any form of damage that does not occur during the manufacturing or shipping processes, including damage caused by laundering or dry cleaning.
    • Damage that occurs due to ‘acts of nature’, such as lightning strikes, fires, or floods.
    • Damage that is caused by improper foundational support. According to Sleep Number, these mattresses require a firm, solid, non–spring foundation or adjustable bed base that is sufficiently strong and stable so as being capable of supporting the weight of the mattress and its occupants’.
  4. The warranty coverage is exclusively extended to the original purchaser as long as the mattress is only used in the U.S. Those who purchase or acquire the mattress from the original owner will do so ‘as is’, and will not receive warranty coverage. The warranty will be voided if the mattress leaves the U.S.
 

Similar Mattress Options

Lastly, let’s look at some mattresses that are comparable to Sleep Number’s current selection. Four mattress brands and models are listed below; all offer airbed or other specialty mattress options, and sell their products at above-average price-points at brick-and-mortar locations.

BrandKingsdownReSTReverieTempur-PedicSleep Number
Model(s)/SeriesBodyPerfect & Sleep SmartReST BedDream Supreme II Natural & HybridGrandBedClassic, Performance, and Innovation Series
Mattress TypeAirbedAirbedHybridMemory foamAirbed
Price Range$1,300 to $2,500 (est.)
Varies by retailer
$2,799 to $5,598$2,799 to $5,499$7,499 to $8,599$299.99 to $5,499.00
Thickness RangeNot disclosed12″12″15″8″ to 15″
Firmness OptionsAdjustableAdjustableMedium Soft
Medium
Firm
(Customizable and dual firmness)
Medium SoftMedium Soft
Medium
Medium Firm
Firm
(Adjustable firmness)
AvailabilityIn-storeOnline
In-store
Online
In-store
Online
In-store
Online
In-store
Sleep TrialVaries by retailer90 nightsNone90 nights100 nights
Warranty Length10 years10 years10 years10 years25 years
Tuck Customer Satisfaction RatingInsufficient data at this timeInsufficient data at this timeInsufficient data at this timeInsufficient data at this time78% to 81% (3,642 customer reviews)
 
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