Mattress Stores and Retailers Reviews and Comparison

Last updated on

Based on 22,325 verified customer experiences from 10 unique sources.

 

Introduction

Mattress shoppers today have a wide range of stores and retailers to choose from, and their options include brick-and-mortar locations and online marketplaces. Choosing the right mattress seller based on personal needs, preferences, and expectations can be difficult.

This guide will delve into specific details about some of the country’s leading brick-and-mortar and online mattress retailers. Read on to find comprehensive rankings of major brands based on criteria like mattress selection, on-time delivery, price ranges, cleanliness of mattress models, shipping and return policies, and customer service reviews.

 

Major Brick-and-Mortar Retailers

The two tables below compare the country’s leading brick-and-mortar mattress retailers. Our first table features specific company information, including number of stores, mattresses and brands sold, and shipping and delivery policies. All mattress sellers are listed alphabetically.  

BrandNumber of LocationsMattress Types AvailableMajor Brands SoldStandard Delivery CostOld Mattress Removal?Return PolicyWebsite
American Mattress100+ in Illinois and IndianaInnerspring
Foam
Hybrid
Sealy
Serta
Tempur-Pedic
Simmons
Restonic
$59.99 to $79.99 for local deliveries
$299.99 for out-of-state deliveries
YesSleep trials lasting 30, 60, and 90 nights are available
Customers must test out the mattress for at least 15 to 30 nights, depending on their sleep trial length Mattress exchanges are not offered for out-of-state deliveries.
Link
Ashley Homestore700+Innerspring
Foam
Latex Hybrid
Sealy
Tempur-Pedic
Stearns and Foster
Simmons

 

Varies by locationNoMattresses may be returned if defective or damaged during delivery
Customers must contact Ashley representatives within 72 hours of delivery
Link
Big Lots1,400+Innerspring
Foam
Hybrid
SertaMost deliveries start at $140
Delivery includes in-home unpackaging and removal of the customer’s old mattress
YesReturns must be made within 30 days of delivery, and mattresses must be in their original packaging
Customers may be charged a processing fee of roughly 20% of the original product price
Link
Bob’s Discount Furniture84Innerspring
Foam
Latex Hybrid
Bob-O-PedicStandard delivery starts at $9.99
White Glove delivery ranges from $49.99 to $329.99
YesMattresses qualify for a 90-night sleep trial
Customers may return their mattress after sleeping on it for at least 30 nights
Those who return their mattress will receive a full product refund, minus the original delivery fee.
Link
Costco727Innerspring
Foam
Latex Hybrid
Sealy
Simmons
Stearns and Foster
Sleep Science
Eight Sleep
Novaform
Shipping charges included in product priceYesMattresses can be returned for a full refund
Products ordered online can be shipped back to the company or returned to any Costco warehouse
Link
Denver Mattress90+Innerspring
Foam
Latex Hybrid
Sealy
Serta
Tempur-Pedic
Stearns and Foster
Simmons
Varies by locationYes100% credit for refund or exchange within first 4 months
75% credit during second 4 months
50% credit during final 4 months
Link
Havertys125Innerspring
Foam
Hybrid
Sealy
Serta
Tempur-Pedic
Stearns and Foster
Simmons
Charges not specified, but shipping is not freeYesMattresses may be exchanged within 3 days of delivery
Mattress refunds are not available
Link
Ikea400Innerspring
Foam
Latex
IkeaStarts at $59YesMattresses may be returned (or exchanged once) within 365 days of original purchaseLink
JC Penney1,095Innerspring
Foam
Latex Hybrid
Sealy
Serta
Tempur-Pedic
Stearns and Foster
Simmons
Free for standard shipping
$5 to $45 for expedited shipping
NoMattress defects must be reported within 48 hours of delivery
Mattresses can be returned within 30 days of original order
Link
Macy’s728Innerspring
Foam
Sealy
Serta
Tempur-Pedic
Stearns and Foster
Simmons
Free delivery for mattresses less than $787 Delivery starts at $85 for mattresses over $787Yes, in the contiguous U.S.Mattress returns accepted within 180 days of original purchaseLink
Mattress Firm3,500Innerspring
Foam
Hybrid
Serta
Simmons
Hampton & Rhodes
Dreambed Lux
Free shipping for mattresses over $499NoMattresses can be returned within 120 nights for a fee of $79.99
Customers must sleep on mattress for 30 nights before returning
Link
Mattress Warehouse200+Innerspring
Foam
Hybrid
Serta
Sealy
Simmons
Stearns and Foster
Tempur-Pedic
Aireloom
Kingsdown
$99 for local delivery
$199 for national delivery
Tempur-pedic deliveries are free
NoCustomers should defer to the return policy of the mattress manufacturer
Returns are not allowed for clearance items.
Link
Rooms to Go240Innerspring
Foam
Latex
Serta
Sealy
Stearns and Foster
Tempur-Pedic
Simmons
Kingsdown
Restonic
Free shipping through UPSNoReturns must be initiated within 48 hours of deliveryLink
Sam’s Club666Innerspring
Foam
Hybrid
Water
Serta
Tempur-Pedic
Night Therapy
Sleep Innovations
Most locations qualify for free delivery, which includes in-home unpacking and removal of the customer’s old mattress upon requestYesSam’s Club members can return their mattress at any brick-and-mortar location and receive a full product refund
Mattresses sold at Sam’s Club typically have a sleep trial of at least 90 nights
Customers must report damaged or defective mattresses within 10 days of their delivery to qualify for a refund
Link
Sears596Innerspring
Foam
Latex
Hybrid
Air
Serta
Sealy
Stearns and Foster
Tempur-Pedic
Simmons
Free standard deliveryYesMattresses can be returned for a refund within 31 to 60 nights of the original order Some brands offer 120-night sleep trialsLink
Sit ‘n Sleep39, all in CaliforniaInnerspring
Foam
Latex
Hybrid
Serta
Sealy
Stearns and Foster
Tempur-Pedic
Simmons
Aireloom
Kingsdown
Mattress deliveries qualify for free shipping if the mattress is priced at $399 or higher, and the customer lives within 25 miles of a Sit ‘n Sleep locationNoMattresses qualify for a 60-night sleep trial
Customers may exchange the mattress after sleeping on it for at least 30 nights A restocking fee of $500 or less is included with all returns
Link
Sleep Number/Select Comfort477AirSleep Number
Comfortaire
$90 for standard delivery
$180 for in-home setup
NoA 100-night sleep trial is available
Mattresses can be returned after 30 nights
Link
Slumberland126Innerspring
Foam
Hybrid
Sealy
Stearns and Foster
Tempur-Pedic
Simmons
Varies by locationNoMattresses cannot be returned, but exchanges are availableLink
Walmart5,000+ nationwide
11,635 worldwide
Innerspring
Foam
Hybrid
Air
Sealy
Serta
Simmons
Signature Sleep
Free shipping most locations, though heavy freight charges may apply
In-store pickup is free
NoMattresses can be mailed back to Walmart using a prepaid mailing sticker, or returned to brick-and-mortar locations for an immediate refundLink

The second table ranks each brick-and-mortar brand in terms of five criteria: selection, price, customer service, delivery, and mattress cleanliness. All ratings are generated from authentic customer experiences with each of these brands. Each company’s grade from the Better Business Bureau is also included; the overall rating is not affected if a company has not received a BBB score.

BrandMattress SelectionPrice RangeCustomer ServiceOn-time DeliveryCleanliness of Floor ModelsBetter Business Bureau ScoreOverall Rating (out of 5)
American MattressVery GoodGoodVery GoodVery GoodVery GoodD-3.33
Ashley HomestoreGoodFairGoodGoodVery GoodN/A3.0
Big LotsPoorVery GoodGoodGoodFairD-2.33
Bob’s Discount FurnitureGoodVery GoodVery GoodVery GoodVery GoodA+4.0
CostcoPoorExcellentFairVery GoodVery GoodA+3.5
Denver MattressVery GoodGoodGoodVery GoodVery GoodA+3.83
HavertysVery GoodGoodVery GoodVery GoodVery GoodA+4.0
IkeaFairExcellentGoodVery GoodGoodA3.58
JC PenneyGoodGoodGoodGoodGoodF2.5
Macy’sGoodGoodVery GoodVery GoodVery GoodA3.75
Mattress FirmGoodFairVery GoodVery GoodVery GoodC3.25
Mattress WarehouseGoodFairGoodVery GoodGoodA+3.33
Rooms to GoGoodGoodVery GoodGoodVery GoodN/A3.4
Sam’s ClubPoorVery GoodVery GoodVery GoodFairA-3.21
SearsGoodGoodGoodGoodGoodA3.25
Sit ‘n SleepVery GoodGoodVery GoodVery GoodVery GoodA+4.0
Sleep Number/Select ComfortGoodFairVery GoodGoodVery GoodA+3.5
SlumberlandVery GoodFairVery GoodVery GoodVery GoodA+3.83
WalmartFairExcellentGoodVery GoodVery GoodA+3.83

Based on our customer feedback and Better Business Bureau ratings, the following mattress retailers have earned the top scores:

  • 1st place (tie): Bob’s Discount Furniture, Havertys, and Sit ‘n Sleep tied for first place with a score of 4.0 out of 5.
  • 2nd place (tie): Denver Mattress, Slumberland, and Walmart tied for second place with a score of 3.8.
  • 3rd place: Macy’s placed third with a score of 3.75.

Our customer reviews also indicate that the following retailers earned the lowest ratings:

  • Big Lots (2.33 out of 5)
  • JC Penney (2.5)
  • Sam’s Club (3.21)
  • Sears and Mattress Firm (tied with 3.25)
 

Major Online Retailers

Our next two tables take a look at six of the country’s leading online mattress retailers. Please note that three of these brands — Costco, Sam’s Club, and Walmart — are also featured in the brick-and-mortar tables. The first table features company information related to mattresses and brands sold, as well as shipping, delivery, and return policies.

BrandMattress Types AvailableMajor Brands SoldStandard Delivery CostOld Mattress Removal?Return PolicyWebsite
AmazonInnerspring
Foam
Latex
Hybrid
AirWater
Casper
Lucid
Serta Tuft & Needle
Zinus
Shipping is free for most mattress deliveriesYesMattresses sold on Amazon.com qualify for a 30-night sleep trial unless otherwise stated
Mattress exchanges and refunds are available for mattresses sold directly by Amazon.
Link
CostcoInnerspring
Foam
Latex Hybrid
Sealy
Simmons
Stearns and Foster
Sleep Science
Eight Sleep
Novaform
Shipping charges included in product priceYesMattresses can be returned for a full refund
Products ordered online can be shipped back to the company or returned to any Costco warehouse
Link
OverstockInnerspring
Foam
Latex
Hybrid
Air
Sealy
Serta
Simmons
Stearns and Foster
Tempur-Pedic
Lucid
Free standard delivery in the contiguous U.S.
Shipping to Alaska and Hawaii usually starts at $200
NoMattresses cannot be returned if they have been used or removed from their packaging
Refunds are available if the mattress delivery is refused
Link
Sam’s ClubInnerspring
Foam
Hybrid
Water
Serta
Tempur-Pedic
Night Therapy
Sleep Innovations
Most locations qualify for free delivery, which includes in-home unpacking and removal of the customer’s old mattress upon requestYesOnline shoppers that are Sam’s Club members can return their mattress at any brick-and-mortar location for a full product refund
Mattresses sold at Sam’s Club typically have a sleep trial of at least 90 nights
Customers must report damaged or defective mattresses within 10 days of their delivery to qualify for a refund.
Link
US-MattressInnerspring
Foam
Latex
Hybrid
Sealy
Serta
Simmons
Stearns and Foster
Tempur-Pedic
Restonic
Free in-home delivery in the contiguous U.S.
Customers in Alaska and Hawaii must pay additional shipping fee
YesA 100-night sleep trial is available
Exchanges are allowed during the sleep trial, but not returns
Customers who exchange their mattress must pay the cost difference (if applicable), as well as a $139 processing fee
Link
WalmartInnerspring
Foam
Hybrid
Air
Sealy
Serta
Simmons
Signature Sleep
Free shipping most locations, though heavy freight charges may apply
In-store pickup is free
NoMattresses can be mailed back to Walmart using a prepaid mailing stickerLink

The next table uses customer experiences with both brands, as well as Better Business Bureau ratings, to calculate scores for each of the six leading online mattress retailers.

BrandMattress SelectionPrice RangeCustomer ServiceOn-time DeliveryBetter Business Bureau ScoreOverall Rating (out of 5)
AmazonVery GoodExcellentVery GoodExcellentB+4.4
CostcoPoorExcellentFairVery GoodA+3.4
OverstockVery GoodGoodVery GoodVery GoodA+4.0
Sam’s ClubPoorVery GoodVery GoodVery GoodA-2.9
US-MattressGoodGoodVery GoodVery GoodA-3.7
WalmartFairExcellentGoodVery GoodA+3.8

Based on our customer data and Better Business Bureau ratings, the six leading online mattress retailers are ranked as follows:

  • 1st place: Amazon, with a score of 4.4
  • 2nd place: Overstock, with a score of 4.0
  • 3rd place: Walmart, with a score of 3.8
  • 4th place: US-Mattress, with a score of 3.7
  • 5th place: Costco, with a score of 3.4
  • 6th place: Sam’s Club, with a score of 2.9
 

Conclusion

Mattress shoppers will have a different experience with each brand. In order to make sure you buy a mattress from a company that meets your needs and expectations, be sure to research the following before making a final purchase:

  • Selection of mattresses and brands available
  • Average mattress price-point
  • Cleanliness of mattress models on display in stores
  • Delivery availability for your address
  • Shipping fees
  • Expected delivery time
  • In-home setup and/or old mattress removal services
  • Return and exchange policy
  • Sleep trial length
  • Better Business Bureau rating, and complaints associated with the company

For more information about comparing mattress models, please visit our Mattress Database.

 
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