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Mattress Stores – Reviews and Information

Written by Keith Cushner

Quick Overview

Mattress shoppers today have a wide range of stores and retailers to choose from, and their options include brick-and-mortar locations and online marketplaces. Choosing the right mattress seller based on personal needs, preferences, and expectations can be difficult.

This guide will delve into specific details about some of the country’s leading brick-and-mortar and online mattress retailers. Read on to find comprehensive rankings of major brands based on criteria like mattress selection, on-time delivery, price ranges, cleanliness of mattress models, shipping and return policies, and customer service reviews.

Buying a Mattress: Brick-and-Mortar Retailer vs. Online

Before choosing the mattress that’s right for you, it’s helpful to understand the different ways to purchase a mattress. Mattress companies can sell one of four ways: directly to you online, through a retailer online, directly to you in a brick-and-mortar store or through a brick-and-mortar retailer. Below, we’ll run through the pros and cons of each option.

Online Buying Options

Both online mattress buying options are outlined below:

Online: Direct from Company

The direct-to-consumer online mattress marketplace has exploded in recent years, and increased competition generally means good things for the consumer.

One of the biggest benefits of buying a mattress directly from a particular brand is that it cuts out the middlemen, meaning lower prices for you. You can also take advantage of exclusive online sales. Mattress brands tend to provide more detailed information than you’ll find from other retailers. Additionally, many online brands offer free shipping to customers in the contiguous U.S. – and, in some cases, to all 50 states.

The main drawback of purchasing directly from a mattress company online is that you can’t try the mattress before buying it, though most brands offer sleep trials spanning at least 90 nights.

Online: Retailer

Online marketplaces differ from direct-to-consumer in that they feature a variety of mattress brands on one site. Many brands that have a direct-to-consumer site also sell through online retailers, and many brick-and-mortar retailers have an online presence. The main advantage to online retailers like these is that you can easily comparison shop on one website. Because of their volume, these retailers also tend to offer fast shipping and good customer service.

The disadvantage of purchasing from an online retailer is that many brands don’t offer extended warranties or longer sleep trials unless you purchase directly from them. Some marketplaces also have less information about particular mattresses than is available on the brand website.

Advantages of Buying a Mattress Online Include...

  • Customers can avoid driving to a store and purchase from the comfort of home.
  • Most online brands provide access to product reviews in order to inform future customers.
  • Buyers can often take advantage of coupons and discounts only available online.
  • Websites don’t have  pushy salespeople. Instead, site visitors with questions can chat with online representatives.
  • Most online brands and retailers offer sleep trials, allowing customers to test the mattress at home and return it if they are not satisfied.
  • Shipping and returns are typically free.

Disadvantages of Buying a Mattress Online Include...

  • Customers cannot test out the mattress in person without making a purchase.
  • Some brands prominently display positive reviews and prevent visitors from easily accessing negative feedback.
  • Customers outside the contiguous U.S. may face steep shipping and return charges.

Brick-and-Mortar Buying Options

Next, we’ll cover the pros and cons of brick-and-mortar mattress stores and sellers.

Brick-and-Mortar: Direct From Company

A growing number of online mattress companies are opening brick-and-mortar stores and/or showrooms. For many shoppers, this model offers the best of both worlds. You can purchase a mattress directly from a particular brand but have the chance to try it out in person first. Many of these stores also claim to be different from traditional mattress stores because they don’t have pushy salespeople.

The main barrier to purchasing from a direct-to-consumer brick-and-mortar is that they are limited in number. Most companies only offer locations in major cities, so not everyone will be able to take advantage of this model.

Brick-and-Mortar: Retailer

The traditional method for purchasing a mattress is by visiting a brick-and-mortar retailer. These include department stores, specialty mattress stores, big box stores, and furniture stores. These locations typically offer a wide variety of brands and models. The primary advantage of visiting a retailer like this is that you can try a mattress in person before buying it. You can also comparison shop by trying multiple brands in the same location.

Brick-and-mortar comes with high overhead, so mattresses from these stores tend to be more expensive, but you may have the opportunity to negotiate price. Some also find that the shopping experience is more stressful because salespeople can be pushy.

Whether you choose to purchase your new mattress online or in-store depends on the type of experience you’d like to have and the type of value you’re looking for. The main advantages of each are summarized in the table below:

Advantages of Buying a Mattress at a Brick-and-Mortar Store Include...

  • Customers can test the feel of a mattress before buying it.
  • Large retail locations offer the opportunity to compare multiple mattress models.
  • Potential buyers can reach out to a salesperson for face-to-face questions.
  • At many retail locations, customers may be able to negotiate a lower price. Stores frequently offer exclusive in-store sales and discounts, as well.

Disadvantages of Buying a Mattress at a Brick-and-Mortar Store Include...

  • More overhead costs for store owners frequently means higher prices for mattresses and accessories.
  • Mattress brands with brick-and-mortar locations are a happy medium for many shoppers – but unfortunately, these stores are somewhat rare and primarily confined to major cities.
  • Salespeople can be somewhat pushy, as many work on commission. This can lead to an uncomfortable shopping experience.
  • Buying from a brick-and-mortar location requires visiting the store in person.

Major Brick-and-Mortar Mattress Retailers

The table below profiles the nation’s top brick-and-mortar mattress retailers. You’ll find specific company information in each row, including the brand’s number of stores, mattresses and brands sold, shipping/delivery policies and whether they have foam, innerspring, latex, hybrid and airbed mattresses. All mattress sellers are listed alphabetically.

Major Online Mattress Retailers

Our next table takes a look at six of the country’s leading online mattress retailers. Please note that three of these brands — Costco, Sam’s Club, and Walmart — are also featured in the brick-and-mortar tables.

Conclusion

Mattress shoppers will have a different experience with each brand. In order to make sure you buy a mattress from a company that meets your needs and expectations, be sure to research the following before making a final purchase:

  • Selection of mattresses and brands available
  • Average mattress price-point
  • Cleanliness of mattress models on display in stores
  • Delivery availability for your address
  • Shipping fees
  • Expected delivery time
  • In-home setup and/or old mattress removal services
  • Return and exchange policy
  • Sleep trial length

For more information about comparing mattress models, please visit our Mattress Database.

Additional Resources

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