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Mattress Stores – Reviews and Information
Quick Overview
Mattress shoppers today have a wide range of stores and retailers to choose from, and their options include brick-and-mortar locations and online marketplaces. Choosing the right mattress seller based on personal needs, preferences, and expectations can be difficult.
This guide will delve into specific details about some of the country’s leading brick-and-mortar and online mattress retailers. Read on to find comprehensive rankings of major brands based on criteria like mattress selection, on-time delivery, price ranges, cleanliness of mattress models, shipping and return policies, and customer service reviews.
Buying a Mattress: Brick-and-Mortar Retailer vs. Online
Before choosing the mattress that’s right for you, it’s helpful to understand the different ways to purchase a mattress. Mattress companies can sell one of four ways: directly to you online, through a retailer online, directly to you in a brick-and-mortar store or through a brick-and-mortar retailer. Below, we’ll run through the pros and cons of each option.
Online Buying Options
Both online mattress buying options are outlined below:
Online: Direct from Company
The direct-to-consumer online mattress marketplace has exploded in recent years, and increased competition generally means good things for the consumer.
One of the biggest benefits of buying a mattress directly from a particular brand is that it cuts out the middlemen, meaning lower prices for you. You can also take advantage of exclusive online sales. Mattress brands tend to provide more detailed information than you’ll find from other retailers. Additionally, many online brands offer free shipping to customers in the contiguous U.S. – and, in some cases, to all 50 states.
The main drawback of purchasing directly from a mattress company online is that you can’t try the mattress before buying it, though most brands offer sleep trials spanning at least 90 nights.
Online: Retailer
Online marketplaces differ from direct-to-consumer in that they feature a variety of mattress brands on one site. Many brands that have a direct-to-consumer site also sell through online retailers, and many brick-and-mortar retailers have an online presence. The main advantage to online retailers like these is that you can easily comparison shop on one website. Because of their volume, these retailers also tend to offer fast shipping and good customer service.
The disadvantage of purchasing from an online retailer is that many brands don’t offer extended warranties or longer sleep trials unless you purchase directly from them. Some marketplaces also have less information about particular mattresses than is available on the brand website.
Advantages of Buying a Mattress Online Include...
- Customers can avoid driving to a store and purchase from the comfort of home.
- Most online brands provide access to product reviews in order to inform future customers.
- Buyers can often take advantage of coupons and discounts only available online.
- Websites don’t have pushy salespeople. Instead, site visitors with questions can chat with online representatives.
- Most online brands and retailers offer sleep trials, allowing customers to test the mattress at home and return it if they are not satisfied.
- Shipping and returns are typically free.
Disadvantages of Buying a Mattress Online Include...
- Customers cannot test out the mattress in person without making a purchase.
- Some brands prominently display positive reviews and prevent visitors from easily accessing negative feedback.
- Customers outside the contiguous U.S. may face steep shipping and return charges.
Brick-and-Mortar Buying Options
Next, we’ll cover the pros and cons of brick-and-mortar mattress stores and sellers.
Brick-and-Mortar: Direct From Company
A growing number of online mattress companies are opening brick-and-mortar stores and/or showrooms. For many shoppers, this model offers the best of both worlds. You can purchase a mattress directly from a particular brand but have the chance to try it out in person first. Many of these stores also claim to be different from traditional mattress stores because they don’t have pushy salespeople.
The main barrier to purchasing from a direct-to-consumer brick-and-mortar is that they are limited in number. Most companies only offer locations in major cities, so not everyone will be able to take advantage of this model.
Brick-and-Mortar: Retailer
The traditional method for purchasing a mattress is by visiting a brick-and-mortar retailer. These include department stores, specialty mattress stores, big box stores, and furniture stores. These locations typically offer a wide variety of brands and models. The primary advantage of visiting a retailer like this is that you can try a mattress in person before buying it. You can also comparison shop by trying multiple brands in the same location.
Brick-and-mortar comes with high overhead, so mattresses from these stores tend to be more expensive, but you may have the opportunity to negotiate price. Some also find that the shopping experience is more stressful because salespeople can be pushy.
Whether you choose to purchase your new mattress online or in-store depends on the type of experience you’d like to have and the type of value you’re looking for. The main advantages of each are summarized in the table below:
Advantages of Buying a Mattress at a Brick-and-Mortar Store Include...
- Customers can test the feel of a mattress before buying it.
- Large retail locations offer the opportunity to compare multiple mattress models.
- Potential buyers can reach out to a salesperson for face-to-face questions.
- At many retail locations, customers may be able to negotiate a lower price. Stores frequently offer exclusive in-store sales and discounts, as well.
Disadvantages of Buying a Mattress at a Brick-and-Mortar Store Include...
- More overhead costs for store owners frequently means higher prices for mattresses and accessories.
- Mattress brands with brick-and-mortar locations are a happy medium for many shoppers – but unfortunately, these stores are somewhat rare and primarily confined to major cities.
- Salespeople can be somewhat pushy, as many work on commission. This can lead to an uncomfortable shopping experience.
- Buying from a brick-and-mortar location requires visiting the store in person.
Major Brick-and-Mortar Mattress Retailers
The table below profiles the nation’s top brick-and-mortar mattress retailers. You’ll find specific company information in each row, including the brand’s number of stores, mattresses and brands sold, shipping/delivery policies and whether they have foam, innerspring, latex, hybrid and airbed mattresses. All mattress sellers are listed alphabetically.
| Brick-and-Mortar Brand | Number of Locations | Mattress Types Sold | Major Brands Sold | Delivery Costs | Old Mattress Removal? | Return Policy |
| American Mattress | 53 | Foam/memory foam Innerspring Hybrid | Beautyrest Nectar Sealy Serta Tempur-Pedic | $59.99 to $79.99 for local deliveries $99.99 for White Glove delivery $299.99 for out-of-state deliveries | Yes | American Mattress offers exchanges, but not mattress returns/refunds. Exchange periods last 30 or 90 nights (varies by model) Customers must test out their mattress for 15 to 30 nights before exchanging |
| Ashley Homestore | 750 | Foam/memory foam Innerspring Hybrid | Beautyrest Sealy Serta Stearns & Foster Tempur-Pedic | Mattresses do not qualify for free standard shipping; they are in-home delivery only Shipping rates vary by location | No | Mattresses may be returned if defective or damaged during delivery Customers must contact Ashley representatives within 72 hours of delivery |
| Big Lots | 1,416 | Foam/memory foam Innerspring Hybrid | Sealy Serta | Most mattress deliveries start at $150 Delivery includes in-home assembly and removal of the customer’s old mattress | Yes | Returns must be made within 30 days of delivery, and mattresses must be in their original packaging Online and in-store customers may be charged a 20% processing fee based on the original product price |
| Bob's Discount Furniture | 121 | Foam/memory foam Hybrid | Bob-O-Pedic | Free in-store pickup $29.99 to $129.99 for threshold delivery (depending on mattress price) $59.99 to $329.99 for White Glove delivery | Yes, but only with White Glove delivery | 90-night sleep trial available Customers can exchange for a new model or return their bed for a refund after testing out the bed for 30 nights |
| Costco | 770 | Foam/memory foam Innerspring Hybrid Latex | Casper GhostBed Molecule Novaform Tempur-Pedic | Shipping charges included in product price Some beds are exclusively available to Costco members | Yes | Mattresses can be returned for a full refund Products ordered online can be shipped back to the company or returned to any Costco warehouse |
| Denver Mattress | 90+ | Airbed Foam/memory foam Innerspring Hybrid Latex | Denver Mattress Purple Sealy Stearns & Foster Tempur-Pedic | Free in-store pickup and home delivery in the contiguous U.S. | No | 100% credit for refund or exchange within first 4 months 75% credit during second 4 months 50% credit during final 4 months |
| Havertys | 122 | Foam/memory foam Innerspring Hybrid | Beautyrest Sealy Serta Tempur-Pedic | Free in-store pickup Shipping costs vary by location Delivery is not available to some locations | No | Mattresses may be exchanged within 3 days of delivery Mattress refunds are not available |
| Ikea | 423 | Foam/memory foam Innerspring Latex | Ikea | Free in-store pickup Delivery starts at $59 | Yes | Mattresses may be returned (or exchanged once) within 365 days of original purchase |
| Macy's | 641 | Foam/memory foam Innerspring Hybrid | Beautyrest Purple Sealy Serta Tempur-Pedic | Free White Glove delivery for mattresses less than $787 Delivery starts at $85 for mattresses over $787 | Yes, in the contiguous U.S. only | Mattress returns are accepted within 180 days of original purchase |
| Mattress Firm | 2,600 | Foam/memory foam Innerspring Hybrid | Beautyrest Purple Sealy Serta Tulo | Free shipping for mattresses over $499 White Glove (non-specified date) and Red Glove (specified delivery window) also available for select orders | No | Mattresses can be returned within 120 nights for a fee of $79.99 Customers must sleep on mattress for 21 nights before returning |
| Mattress Warehouse | 40 | Foam/memory foam Innerspring Hybrid | Nectar Sealy Serta Stearns & Foster Tempur-Pedic | Free in-store pickup $99 for local delivery $199 for national delivery Tempur-pedic deliveries are free | No | Returns are not allowed for clearance items |
| Rooms to Go | 132 | Foam/memory foam Innerspring Hybrid | Beautyrest Sealy Serta Tempur-Pedic | In-home delivery available in select states (prices vary by location) | No | Returns must be initiated within 48 hours of delivery |
| Sam's Club | 599 | Airbed Foam/memory foam Innerspring Hybrid | Beautyrest Purple Sealy Serta Tempur-Pedic | Standard shipping is free in the contiguous U.S. Expedited and White Glove delivery offered at an extra charge (rates vary by location) | Yes | Sam’s Club members can return mattresses to any brick-and-mortar location for a full product refund Most mattresses sold at Sam’s Club have a sleep trial of at least 90 nights Customers must report damaged or defective mattresses within 10 days of their delivery to receive a refund |
| Sears | 199 | Foam/memory foam Innerspring Hybrid | Sealy Serta Stearns & Foster Tempur-Pedic | Free in-home delivery and old mattress removal for purchases of at least $599 | Yes | Sleep trials span 180 to 365 nights Customers must test out beds for at least 30 nights before returning All returns incur a 15% fee based on original product price |
| Sit 'n Sleep | 38 | Foam/memory foam Innerspring Hybrid Latex | Beautyrest Nectar Sealy Serta Tempur-Pedic | Free mattress deliveries for beds priced $399 or higher, as long as the customer lives within 25 miles of a Sit ‘n Sleep location | No | All mattresses come with a 60- or 120-night sleep trial Customers may exchange the mattress after testing it for at least 30 nights All returns incur a 20% stocking fee (up to $500) |
| Sleep Number | 599 | Airbed | Sleep Number | Customers must select White Glove delivery, which starts at $199 in the contiguous U.S. Free standard shipping for mattress accessories | Yes | All mattresses come with a 100-night sleep trial Customers must test out the bed for 30 nights and pay all shipping fees associated with the return |
| Slumberland | 125 | Foam/memory foam Innerspring Hybrid | Sealy Stearns & Foster Tempur-Pedic | Free in-store pickup Free doorstep delivery for orders of $499 or more White Glove delivery starts at $99 | Yes | Mattresses may be exchanged, but not returned for a refund |
| Walmart | 11,000+ | Foam/memory foam Innerspring Hybrid Latex | Allswell Beautyrest Lucid Sealy Serta | Free in-store pickup Free shipping most locations, though heavy freight charges may apply | No | Mattresses can be mailed back to Walmart using a prepaid mailing sticker, or returned to brick-and-mortar locations for an immediate refund |
Major Online Mattress Retailers
Our next table takes a look at six of the country’s leading online mattress retailers. Please note that three of these brands — Costco, Sam’s Club, and Walmart — are also featured in the brick-and-mortar tables.
| Online Brand | Mattress Types Sold | Major Brands Sold | Standard Delivery Cost | Old Mattress Removal? | Return Policy |
| Amazon.com | Airbed Foam/memory foam Hybrid Innerspring Latex | Casper GhostBed Nectar Purple Tempur-Pedic Tuft & Needle | Shipping is free for most mattress deliveries | Yes This service is available through Amazon Home Services for roughly $100 | Mattresses sold on Amazon.com qualify for a 30-night sleep trial unless otherwise stated Mattress exchanges and refunds are available for mattresses sold directly by Amazon In some cases, the buyer will need to coordinate returns with the manufacturer |
| Costco.com | Foam/memory foam Innerspring Hybrid | Casper GhostBed Molecule Novaform Tempur-Pedic | Shipping charges included in product price | Yes | Mattresses can be returned for a full refund Products ordered online can be shipped back to the company or returned to any Costco warehouse |
| Overstock.com | Airbed Foam/memory foam Hybrid Innerspring Latex | Lucid Sealy Serta Simmons Stearns and Foster Tempur-Pedic | Free standard delivery in the contiguous U.S. Shipping to Alaska and Hawaii starts at roughly $200 | No | Mattresses cannot be returned if they have been used or removed from their packaging Refunds are available if the mattress delivery is refused |
| SamsClub.com | Airbed Foam/memory foam Innerspring Hybrid | Beautyrest Purple Sealy Serta Tempur-Pedic | Standard shipping is free in the contiguous U.S. Expedited and White Glove delivery offered at an extra charge (rates vary by location) | Yes | Sam’s Club members can return mattresses to any brick-and-mortar location for a full product refund Most mattresses sold at Sam’s Club have a sleep trial of at least 90 nights Customers must report damaged or defective mattresses within 10 days of their delivery to receive a refund |
| US-Mattress.com | Foam/memory foam Hybrid Innerspring Latex | Beautyrest Sealy Serta Simmons Stearns and Foster Tempur-Pedic | Free in-home delivery in the contiguous U.S. Customers in Alaska and Hawaii must pay an additional shipping fee | Yes | A 120-night sleep trial is available, with exchanges offered after a 30-night break-in period Customers who exchange their mattress must pay the cost difference (if applicable), as well as a $139 processing fee Mattress returns/refunds are not available |
| Walmart.com | Foam/memory foam Innerspring Hybrid Latex | Allswell Beautyrest Lucid Sealy Serta | Free in-store pickup Free shipping most locations, though heavy freight charges may apply | No | Mattresses can be mailed back to Walmart using a prepaid mailing sticker, or returned to brick-and-mortar locations for an immediate refund |
Conclusion
Mattress shoppers will have a different experience with each brand. In order to make sure you buy a mattress from a company that meets your needs and expectations, be sure to research the following before making a final purchase:
- Selection of mattresses and brands available
- Average mattress price-point
- Cleanliness of mattress models on display in stores
- Delivery availability for your address
- Shipping fees
- Expected delivery time
- In-home setup and/or old mattress removal services
- Return and exchange policy
- Sleep trial length
For more information about comparing mattress models, please visit our Mattress Database.