Luma Sleep is an American mattress and bedding manufacturer headquartered in Florida. The company currently offers one standard mattress, along with three ‘slumber systems’ that include a mattress and a swappable pillow-top layer. Please note that all four mattresses are available in three different firmness settings: ‘Soft’ (3.5), ‘Medium Firm’ (6), and ‘Firm’ (7.5).
The Luma Mattress is the brand’s flagship model. This hybrid mattress is constructed with a Talalay latex comfort layer and a pocketed coil support core. The cover is made of Tencel® lyocell fabric. The Luma Mattress measures 11 1/2″ thick.
The Latex Slumber System is made with a 2″ natural Talalay latex pillow-top comfort layer that can be swapped out for another layer with a different firmness setting. Additionally, the mattress has a natural Talalay latex transitional layer and a natural Dunlop latex support core. This mattress measures 11″ thick.
The Hybrid Slumber System has a swappable, 3″ natural Talalay latex pillow-top layer, along with a natural Talalay latex transitional layer. The support core is made with pocketed coils and a high-density polyfoam base. The Hybrid Slumber System measures 14 1/2″ thick.
The Natural Latex Hybrid Mattress is the newest model from Luma Sleep; although it does not have ‘slumber system’ in its name, it shares the same general construction as the other two slumber systems. It is built with a swappable pillow-top comfort layer and a transitional layer, both of which are made from natural Talalay latex. The support core features a pocketed coil layer reinforced with a high-density polyfoam base. The Natural Latex Hybrid Mattress measures 14″ thick.
Luma Sleep mattresses are suitable for most sleepers due to the brand’s wide range of firmness, thickness, and composition options. The swappable comfort layers also ensure owners can adjust their bed’s firmness setting if they are dissatisfied with how it feels down the road.
Because the beds are made from resilient natural latex, they also have longer-than-average expected lifespans and should withstand excessive sagging for at least six to seven years.
Other performance factors vary by model. The hybrids provide great temperature neutrality due to their breathable covers and strong air circulation through the coil layers, while the Latex Slumber System isolates motion transfer well and does not make any noise when bearing weight.
All four Luma Sleep models have below-average price-points compared to other hybrid mattresses. Free ground shipping is available to all customers in the contiguous U.S.; additionally, the Slumber System models qualify for free White Glove delivery. All Luma Sleep beds are backed by 100-night sleep trials; the Luma Mattress and Natural Latex Hybrid Mattress come with 10-year warranties, while the Slumber System models come with 15-year warranties.
Read on to learn more about Luma Sleep Mattresses. This guide analyzes each model in terms of pricing, construction, and performance. We also offer an overview of Luma Sleep’s shipping, return, and warranty policies, as well as some similar mattress recommendations.
Meet Our Testing Team
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Mari
Elizabeth
General Overview
Pros
Wide range of thickness, firmness, and composition options
Customizable comfort layers
Exceptional durability
Below-average price-points
Free shipping to contiguous U.S. and free White Glove delivery for select models
Cons
Most models are very heavy and difficult to move
Latex layers sleep warm for some
Our readers can buy Luma mattresses at the lowest price.
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Luma Mattress has an expected lifespan of seven to eight years, which is on par with that of the average latex hybrid.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Luma Mattress has an expected lifespan of seven to eight years, which is on par with that of the average latex hybrid.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Luma Mattress isolates motion transfer to some extent, but not as much as most competing models with foam or latex cores.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Luma Mattress isolates motion transfer to some extent, but not as much as most competing models with foam or latex cores.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma Mattress may produce some initial odors, but they are neither excessively strong nor long-lasting.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma Mattress may produce some initial odors, but they are neither excessively strong nor long-lasting.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Due to the customizable firmness of the Luma Mattress, the bed offers even conforming and good pressure relief for most sleepers.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Due to the customizable firmness of the Luma Mattress, the bed offers even conforming and good pressure relief for most sleepers.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The Luma hybrid mattress absorbs minimal body heat and sleeps fairly cool.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The Luma hybrid mattress absorbs minimal body heat and sleeps fairly cool.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
The Luma Mattress, like many competing hybrids, offers strong edge support that reduces sinkage around the perimeter where people tend to sit.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
The Luma Mattress, like many competing hybrids, offers strong edge support that reduces sinkage around the perimeter where people tend to sit.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Occasional squeaks and creaks may occur with the Luma Mattress, but the bed is not particularly loud or disruptive.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Occasional squeaks and creaks may occur with the Luma Mattress, but the bed is not particularly loud or disruptive.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Luma is very responsive and good for sufficient for most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Luma is very responsive and good for sufficient for most couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Luma Hybrid Latex Slumber System has an expected lifespan of seven to eight years, which is on par with other hybrid models featuring latex layers.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Luma Hybrid Latex Slumber System has an expected lifespan of seven to eight years, which is on par with other hybrid models featuring latex layers.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Hybrid Latex Slumber System offers some motion isolation, but not to the same extent as Luma's All Latex Slumber System.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The Hybrid Latex Slumber System offers some motion isolation, but not to the same extent as Luma's All Latex Slumber System.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma Hybrid Latex Slumber System produces some initial odor that is neither excessively strong nor long-lasting.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma Hybrid Latex Slumber System produces some initial odor that is neither excessively strong nor long-lasting.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
The Hybrid Latex Slumber System offers customizable firmness settings, making it suitable for most sleepers regardless of their weight, position, or conforming preferences.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
The Hybrid Latex Slumber System offers customizable firmness settings, making it suitable for most sleepers regardless of their weight, position, or conforming preferences.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The Luma Hybrid Latex Slumber System absorbs minimal body heat and sleeps fairly cool.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The Luma Hybrid Latex Slumber System absorbs minimal body heat and sleeps fairly cool.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
The Hybrid Latex Slumber System offers strong edge support with minimal sinkage
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
The Hybrid Latex Slumber System offers strong edge support with minimal sinkage
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Occasional squeaks and creaks may occur, but the Hybrid Latex Slumber System is not particularly loud or disruptive.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Occasional squeaks and creaks may occur, but the Hybrid Latex Slumber System is not particularly loud or disruptive.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Hybrid Latex Slumber System is very responsive and should be sufficient for most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Hybrid Latex Slumber System is very responsive and should be sufficient for most couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The All Latex Slumber System has an expected lifespan of at least seven and a half years, which is longer-than-average for all mattresses but comparable to the average latex mattress lifespan.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The All Latex Slumber System has an expected lifespan of at least seven and a half years, which is longer-than-average for all mattresses but comparable to the average latex mattress lifespan.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The All Latex Slumber System is quite effective at absorbing motion and reducing sleep disruptions for couples.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The All Latex Slumber System is quite effective at absorbing motion and reducing sleep disruptions for couples.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma All Latex Slumber System produces light initial odor that is neither excessively strong nor long-lasting.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
The Luma All Latex Slumber System produces light initial odor that is neither excessively strong nor long-lasting.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Due to the customizable firmness of the All Latex Slumber System, most sleepers experience fairly close conforming with good pressure relief.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Due to the customizable firmness of the All Latex Slumber System, most sleepers experience fairly close conforming with good pressure relief.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The All Latex Slumber System absorbs some body heat and may feel excessively warm for some, but the bed tends to sleep cooler than most all-foam models.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
The All Latex Slumber System absorbs some body heat and may feel excessively warm for some, but the bed tends to sleep cooler than most all-foam models.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Edge support is fair at best for the All Latex Slumber System, as is typical of mattresses that do not contain coils.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
Edge support is fair at best for the All Latex Slumber System, as is typical of mattresses that do not contain coils.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
The All Latex Slumber System is virtually silent when bearing weight.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
The All Latex Slumber System is virtually silent when bearing weight.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The All Latex Slumber System may not be responsive or bouncy enough for some couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The All Latex Slumber System may not be responsive or bouncy enough for some couples.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Natural Latex Hybrid Mattress from Luma Sleep has an expected lifespan of about seven and a half years – though the firmer mattress designs should be more durable than the 'Medium Soft' option.
Durability
x
Specifies how long the product maintains structure, providing comfort and support before it begins to deteriorate. For reference, the average mattress lifespan is 6-8 years.
The Natural Latex Hybrid Mattress from Luma Sleep has an expected lifespan of about seven and a half years – though the firmer mattress designs should be more durable than the 'Medium Soft' option.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The mattress isolates motion to a noticeable extent, but like many latex hybrids, it does not completely eliminate transfer.
Motion Isolation
x
A measure of how effectively a mattress absorbs motion across its surface, preventing partner disturbance.
The mattress isolates motion to a noticeable extent, but like many latex hybrids, it does not completely eliminate transfer.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Off-gassing may occur when the bed is new, but odors should dissipate rather quickly.
Off-gassing
x
Most new products emit chemical smells after being removed from packaging. Off-gassing odors are considered non-toxic, but can be quite unpleasant nonetheless.
Off-gassing may occur when the bed is new, but odors should dissipate rather quickly.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Luma Sleep offers the mattress in three firmness settings, ranging from a 'Medium Soft' with close conforming to a 'Firm' with minimal conforming.
Pressure Relief
x
This refers to the degree to which a mattress molds to or cradles the contours of the body. This helps alleviate pressure point pain, especially on the hips and shoulders.
Luma Sleep offers the mattress in three firmness settings, ranging from a 'Medium Soft' with close conforming to a 'Firm' with minimal conforming.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Good airflow through the coil layer gives the mattress decent temperature neutrality, but the latex layers may trap body heat to some extent.
Temperature Neutrality
x
The temperature of a mattress throughout the night is affected by how much body heat is retained. Several factors affect temperature neutrality, including material composition, layer thickness, and dissipation of heat through airflow.
Good airflow through the coil layer gives the mattress decent temperature neutrality, but the latex layers may trap body heat to some extent.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
A high-density polyfoam base reinforces the coils; as a result, edge support is strong and sinkage potential is minimal.
Edge Support
x
The degree to which the perimeter of the mattress supports body weight. In some cases, mattresses may sink when weight is applied. This sinkage, often called “roll-off”, affects how closely you might sleep to the edge of the bed.
A high-density polyfoam base reinforces the coils; as a result, edge support is strong and sinkage potential is minimal.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Some occasional squeaks and creaks may occur due to the coils, but the bed is fairly quiet overall.
Noise
x
Certain mattresses – particularly those with coils – can be quite noisy when bearing weight. Others are nearly silent. Material composition is often the limiting factor for noise potential.
Some occasional squeaks and creaks may occur due to the coils, but the bed is fairly quiet overall.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Natural Latex Hybrid Mattress is fairly responsive; it should be sufficient for most couples.
Sex
x
Mattresses that are bouncier and more responsive tend to be better for sex, as they’re easier to change positions on. In contrast, unresponsive mattresses can cause couples to have trouble switching positions.
The Natural Latex Hybrid Mattress is fairly responsive; it should be sufficient for most couples.
What Type of Sleeper is Best Suited to the Luma Sleep Mattress?
Based on our customer feedback, Luma Sleep mattresses have received the following grades among sleepers of different weights and preferred sleep positions.
Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses.
Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
Luma Mattress
Hybrid Slumber System
All Latex Slumber System
Natural Latex Hybrid Mattress
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Weight
Light
Average
Heavy
Sleep Position
Less than 130 LBS
130 LBS - 230 LBS
Greater than 230 LBS
Side
Back
Stomach
Each Luma Sleep mattress is available in three firmness settings: ‘Soft,’ ‘Medium Firm,’ and ‘Firm.’ This selection should accommodate most sleepers regardless of their body weight, sleep position, or comfort preferences.
Lighter individuals – particularly side sleepers – will probably find the ‘Soft’ setting most suitable; these beds conform closely to alleviate aches and pains and improve spinal alignment.
Heavier back and stomach sleepers are likely to prefer the ‘Medium Firm’ or ‘Firm’ models. However, the customizable latex layers can always be exchanged if owners decide a different firmness is needed.
Luma Sleep Mattress Recommendations
You want to purchase an all-latex or latex hybrid mattress at a below-average price-point
You’re looking for a bed with a relatively long expected lifespan
You experience frequent aches and pains in your shoulders, back, hips, and other sensitive areas
You enjoy sleeping on beds with thick profiles
Compare Mattresses
How Does the Luma Sleep Mattress Compare to Other Beds?
As any consumer does with a product they’re considering, our mattress assessments naturally involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how Luma Sleep mattresses stack up to other beds.
Each Luma Sleep mattress is available in three firmness settings ranging from ‘Soft’ to ‘Firm.’ As a result, these beds can accommodate most sleepers.
The customizable comfort layer found in the Hybrid Slumber System, Latex Slumber System, and Natural Latex Hybrid Mattress also ensures owners can continue sleeping on the mattress comfortably for years to come. And because the mattresses are made from latex, they have relatively long expected lifespans.
Check out our selections below if you’d like to see a few comparable mattresses.
Cal King$1,295 Luma Mattress$1,695 Natural Latex Hybrid Mattress$2,095 Hybrid Slumber System$2,595 Latex Slumber System
Construction and Firmness
Let’s take a closer look at how Luma Sleep mattresses are made. The following table lists firmness, thickness, and material composition specs for all four current models.
Please note that the Hybrid Slumber System, Latex Slumber System, and Natural Latex Hybrid Mattress include removable/swappable comfort layers, which allow owners to adjust the firmness; the Luma Mattress does not include this feature, and is non-adjustable in terms of firmness.
Product Name
Firmness Options
Thickness
Support Core Components
Comfort Layer Components
Cover Components
Luma Mattress
3.5 (Soft)
6 (Medium Firm)
7.5 (Firm)
11 1/2″
8″ Pocketed Coils
1″ HD Polyfoam
2″ Natural Latex
Tencel® Lyocell
Luma Hybrid Slumber System
3.5 (Soft)
6 (Medium Firm)
7.5 (Firm)
14″
8″ Pocketed Coils
1″ HD Polyfoam
3″ Natural or Talalay Latex Pillow Top (Swappable)
2″ HD Polyfoam
Tencel® Lyocell
Luma Latex Slumber System
3.5 (Soft)
6 (Medium Firm)
7.5 (Firm)
11″
6″ Natural Dunlop Latex
2″ Natural Latex Pillow Top (Swappable)
2″ Natural Latex
Tencel® Lyocell
Luma Natural Latex Hybrid Mattress
3.5 (Soft)
6 (Medium Firm)
7.5 (Firm)
14 1/2″
8″ Pocketed Coils
1″ HD Polyfoam
2″ Natural Latex Pillow Top (Swappable)
2″ Natural Latex
Tencel® Lyocell
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Availability
Luma Sleep mattresses are exclusively sold on the Luma Sleep website. They are not available through any third-party online retailers – including Amazon.com – and the company does not operate any brick-and-mortar locations.
Luma Sleep Coupons and Discounts
Our readers get the best price on any Luma Sleep Mattress.
Shipping Shipped in a box to anywhere in the lower 48
Warranty 10 to 15 years (varies by model)
Made In USA
How is the Mattress Shipped?
Compressed and shipped in a box for standard delivery; not compressed for White Glove delivery.
Where Do They Ship?
Luma Sleep ships mattresses anywhere in the contiguous U.S.
Deliveries to Alaska, Hawaii, U.S. territories, and international destinations are not offered at this time.
White Glove Delivery?
In addition to standard delivery, White Glove delivery – which includes in-home assembly – is available.
The All Latex Slumber System qualifies for free White Glove delivery in the contiguous U.S.
Luma Mattress, Hybrid Latex Slumber System, and Natural Latex Hybrid Mattress customers pay $99 for White Glove delivery.
All White Glove/mattress removal charges are non-refundable if a return occurs.
Old Mattress Removal?
Old mattress removal is offered with White Glove deliveries for a $50 surcharge; this brings the total cost to $50 for All Latex Slumber System deliveries and $149 for Luma Mattress, Hybrid Latex Slumber System, and Natural Latex Hybrid Mattress deliveries.
Old mattress removal is not offered with standard deliveries.
Trial Period & Warranty Details
Trial Period and Guarantee
Luma Sleep offers a 100-night sleep trial for all four mattress models, as well as a comfort exchange option for Slumber System and Natural Latex Hybrid Mattress owners.
The 100-night sleep trial does not require any sort of break-in period; customers may return their mattress for a full refund at any point.
In the event of a return, Luma Sleep will issue a full refund to all customers and coordinate free mattress pickup from their residence.
In addition to the 100-night trial, Slumber System and Natural Latex Hybrid Mattress owners qualify for Luma Sleep’s free comfort exchange offer. For one year after their original purchase, customers who are dissatisfied with their bed’s firmness may request a comfort layer exchange at no extra cost. Luma requests that customers return the unused comfort layer; the company will send each customer a prepaid shipping label to offset transportation costs. The comfort exchange does not extend to owners of the Luma Mattress because that bed does not have a removable/swappable comfort layer.
After the one free exchange within the one-year period, Slumber System owners may swap out their comfort layer for an extra charge that amounts to a percentage of the comfort layer’s original product price. These charges are prorated, and will increase with each successive year of ownership.
After Luma Sleep has received confirmation that the mattress has been removed from the customer’s residence, a refund will be issued within seven to 10 business days.
Returns are exclusively offered to customers in the contiguous U.S.; they are not available to those in Alaska, Hawaii, U.S. territories, or Canada.
Warranty
Luma Sleep offers a 10-year warranty for the Luma Mattress and Natural Latex Hybrid Mattress; and a 15-year warranty for the Hybrid Slumber System and Latex Slumber System:
Both the 10-year and 15-year warranties are entirely nonprorated.
Luma Sleep will cover all charges associated with defective mattress repairs or replacements, including shipping and transportation costs.
Warranty coverage is contingent on proper foundational support; the mattress must be used with a firm, solid-surface on a bed base that is capable of supporting the mattress. If the mattress is damaged due to inadequate foundational support, Luma Sleep may void the warranty.
The warranty will cover the following defects:
Visible sagging or indentations in the sleep surface that measure three-quarters of an inch (3/4″) or deeper.
Physical flaws in the mattress that cause the latex materials to split or crack.
Manufacturing flaws associated with the mattress cover, including faulty zippers.
The warranty will not cover the following:
Sagging or indentations in the sleep surface that do not measure three-quarters of an inch (3/4″) or deeper.
Repair or replacement requests that occur due to changes in the owner’s comfort preference after one year (Slumber Systems and Natural Latex Hybrid Mattress only).
Burns, cuts, tears, stains, and other types of physical damage that occur due to misuse, neglect, or improper foundational support.
This warranty is non-transferable. It is exclusively available to original owners who purchase their mattress from Luma Sleep or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
Company Information
Customer Service
7 out of 10 owner experiences show that customers have had a positive experience with Luma Sleep, irrespective of whether or not they liked their mattress.
Company History
Luma Sleep has been in business since 2015.
Physical Stores
Luma Sleep does not operate any brick-and-mortar locations.
