Kingsdown Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Kingsdown Mattress

Mattress Type and Components:

  • Kingsdown offers innerspring, memory foam, latex, hybrid, and airbed mattresses. The company’s website currently lists the following 10 mattress collections:
    • Crown Imperial is a hybrid mattress collection. The comfort layer is constructed with layers of gel memory foam, polyfoam, and microcoils, and the support core features pocketed coils encased in high-density polyfoam. These mattresses come with a damask cover woven from a blend of silk and wool.
    • The Diamond Royale collection features flippable innerspring mattresses. On both sides of the mattress, the comfort layers are designed with layers of latex, cotton, high-loft wool, cashmere, and rayon. A single pocketed coil support core occupies the center.
    • The Downton Abbey innerspring collection includes mattresses with different compositions; depending on the selected model, these mattresses may feature gel memory foam, standard memory foam, latex, polyfoam, and/or silk and wool fibers in the comfort system. The support cores are constructed with pocketed coils encased in high-density polyfoam, and the cover is woven from a blend of wool and silk.
    • Mattresses in the Passions innerspring collection are designed with layers of gel memory foam, latex, and polyfoam in the comfort system. The pocketed coil support core is encased in high-density polyfoam, and the quilted cover is infused with gel fibers.
    • Mattresses in the Sleep to Live collection may be constructed in one of two ways:
      • The Back Smart mattress is an innerspring model with layers of latex, foam coils, polyfoam, and gel memory foam in the comfort system. The support core is constructed with pocketed coils encased in high-density polyfoam, and the quilted cover is infused with gel foam.
      • The Comfort Smart mattress features a comfort layer with gel memory foam, microcoil, and polyfoam layers. The support core is made of polyfoam.
    • The BodyPerfect mattress is an airbed featuring 21 air chambers on each side. Layers of memory foam, polyfoam, and latex make up the comfort layer, and the pocketed coil innerspring system is encased in high-density polyfoam. The mattress comes with a tablet device used to control mattress settings and perform other functions, such as setting alarms, make adjustments based on bodily pain, and generate sleep activity reports.
    • The Sleep Smart mattress also features an intelligent airbed design with three air chambers (termed ‘support zones’) and a pocketed coil support core encased in high-density polyfoam. The mattress is controlled using the IntelliMax mobile app, which adjusts various settings in the bed, including airflow and upright positioning.
    • The Sleep Haven collection features latex mattresses with multiple latex layers in the comfort system. The support core is constructed with high-density polyfoam with a foam encasement.
    • The Vintage collection features hybrid mattresses with layers of latex, latex microcoils, and cotton in the comfort layer. The support core is designed with pocketed coils encased in high-density polyfoam, and the damask cover is woven from a wool-silk blend and infused with gel foam.
    • Mattresses in the My Side collection are designed with different firmness levels on each side of the top sleep surface to accommodate partners with varying preferences. These models feature gel memory foam comfort layers and pocketed coil support cores encased in high-density polyfoam.

Pros:

  • Kingsdown offers five different mattress types spanning 10 collections to accommodate a wide range of sleepers.
  • Kingsdown mattresses are available nationwide from a large selection of online and brick-and-mortar retailers.
  • Signature bedMatch technology generates a sleeper data profile for every customer that tests out a Kingsdown mattress, which can be handy for pinpointing individual preferences like firmness, height, and comfort layer composition.

Cons:

  • Very little information is available for Kingsdown in terms of composition, specifications, available sizes, and other details. This may make it difficult for shoppers to research different products.
  • Based on our retailer research, the average Queen-size Kingsdown mattress (any collection) has a starting price-point of $1,300 to $1,600. This is above-average compared to the typical price-points of most mattress types.

Product and Price Range: Kingsdown does not disclose available sizes for any of the company’s mattresses. We have identified at least seven sizes that are available for select models from some retailers: Twin, Twin XL, Full, Full XL, Queen, King, and California King. Kingsdown does not disclose where their mattresses are manufactured.

Amazon rating: The Passions collection has earned an average customer rating of 4.3; at this time, no other Kingsdown mattresses are available for sale on Amazon.com
BBB rating: A+

 

Kingsdown Pricing and Delivery Details

Because Kingsdown mattresses are sold exclusively through third-party retailers, the company does not provide any pricing details about any of their current models. We researched prices at several authorized Kingsdown retailers; our findings indicate that the majority of these mattresses start at $1,300 to $1,700 for a Queen-size model. The maximum price for a Kingsdown Queen-size mattress is roughly $2,000 to $2,500. For more detailed pricing information, customers should contact their nearest Kingsdown retailer.

We have identified seven sizes that are available for select Kingsdown mattresses: Twin, Twin XL, Full, Full XL, Queen, King, and California King; however, the specific sizes and heights for different collections are unavailable at this time. For more information about pricing and sizing of specific mattress models, please contact an authorized retailer for Kingsdown products; the Kingsdown site features a ‘Find a Retailer‘ tool that enables web users to pinpoint the nearest seller using their zip code.

Delivery Policy: Mattresses from Kingsdown are exclusively available for purchase through authorized third-party retailers at brick-and-mortar locations. Customers should defer to the delivery policy of the retailer where they purchase or plan to purchase their mattress.

Old Mattress Removal: Kingsdown does not offer old mattress removal services. Customers should inquire about old mattress removal from the retailer where they purchase their Kingsdown mattress model.
Availability: Kingsdown mattresses are available at select brick-and-mortar retail locations across the country. Authorized retailers for Kingsdown include Macy’s, Mattress Gallery, Wells Home Furnishings, and Sit N Sleep. Mattresses in the Passions collection are currently available on Amazon.com. Kingsdown also operates a brick-and-mortar showroom in High Point, North Carolina.

 

Kingsdown Product Specifications and Firmness

Detailed product specifications for Kingsdown mattresses are mostly unavailable. The table below features a partial breakdown of all 10 Kingsdown mattress collections; all coil counts refer to Queen-size model. Please note that Kingsdown does not disclose the height, comfort layer measurements, foam density, precise cover composition, or firmness rating for any mattresses in their current lineup.

Mattress CollectionMattress TypeSupport Core ComponentsComfort Layer ComponentsFiber ContentCover Components
Crown ImperialHybrid8″ Pocketed Coils (744 Coil Count)Memory Foam
Gel Memory Foam
Microcoils (972-1,887 Coil Count)
NoneSilk and Wool Blend
Diamond RoyaleInnerspring (Flippable)8″ Pocketed CoilsLatexJoma Wool
Merino Wool
Cashmere
Rayon
Cotton
N/A
Downton AbbeyInnerspring8″ to 9″ Pocketed CoilsGel Memory Foam
Latex
NoneSilk and Wool Blend
PassionsInnerspring7″ to 10″ Pocketed Coils (744 to 1,791 Coil Count)Memory Foam
Polyfoam
Latex
NoneQuilted Fabric Infused with Gel Fibers
Sleep to Live (Back Smart)Innerspring9″ Pocketed Coils (744 Coil Count)Memory Foam
Polyfoam
Latex
Foam Coils
NoneQuilted Fabric Infused with Gel Fibers
Sleep to Live (Comfort Smart)Memory FoamPolyfoamGel Memory Foam
Polyfoam
Microcoils
NoneN/A
BodyPerfectAirbed3 1/2″ Pocketed Coils (744 Coil Count)
Air Chambers
Memory Foam
Polyfoam
Latex
NoneN/A
Sleep SmartAirbed3 1/2″ Pocketed Coils (744 Coil Count)
Air Chambers
Memory Foam
Polyfoam
NoneN/A
Sleep HavenLatexPolyfoamLatexNoneQuilted Fabric Infused with Gel Fibers
VintageHybrid8″ to 9″ Pocketed Coils (744 to 1,330 Coil Count)Latex
Latex Microcoils
Polyfoam
Cotton
Silk
Wool
Cashmere
Silk and Wool Blend Infused with Gel Fibers
My SideMemory FoamPocketed CoilsMemory FoamN/AN/A

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Kingsdown mattresses are exclusively available through third-party retailers. For this reason, customers should defer to the sleep trial and return policy of the brick-and-mortar location where they purchase their mattress.

Warranty: Kingsdown offers a 10-year limited warranty on all mattresses in their current lineup with the exception of the My Side mattress; warranty information for this model is currently unavailable.

  1. Warranty coverage begins on the original date of purchase, and will be nonprorated for the duration of the warranty. During the coverage period, Kingsdown will, at their sole discretion, repair or replace all mattresses that are deemed defective.
  2. In the event of an irreparable mattress defect, Kingsdown will replace the original model with a comparable substitute. Replacing the mattress will not extend the warranty, nor result in the creation of a new warranty. Owners will be responsible for all shipping and handling costs associated with replacing their mattress.
  3. Warranty coverage is contingent on proper foundational support. Per Kingsdown: “Proper support [is defined as] the use of a frame or platform which includes appropriate center support with a center leg resting firmly on the floor. An acceptable alternative would be five rigid cross support slats with a center leg, centered left and right and head to foot, resting firmly on the floor; or a solid platform surface with a rigid center. An improper support frame and lack of center support will void your product warranty”.
  4. The Kingsdown warranty will cover the following product defects:
    • Visible sagging or indentations in the sleep surface measuring one and a half inches (1 1/2″) or deeper that do not result from owner misuse or improper foundational support.
    • Manufacturing defects related to the cover, including cracked or broken zippers.
    • Squeaking or rattling coils, or metal components that protrude from the sides of the mattress.
  5. The warranty will not cover the following:
    • Normal increases in foam or latex softness that do not affect the material’s pressure-relieving abilities, or sagging or indentations in the sleep surface that do not one and a half inches (1 1/2″) or deeper. These issues are considered normal wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
    • Cuts, tears, burns, stains, and other types of physical damage that directly result from owner misuse, improper cleaning, and/or inadequate foundational support.
  6. Warranty coverage is exclusively extended to original owners who purchase their mattress directly Kingsdown or an authorized retailer. Anyone who buys or acquires their mattress from the original owner or an unauthorized retailer will do so ‘as is’, and will not be eligible for warranty protection.
 

Kingsdown Mattress Sleep Ratings

At this time, we have not received enough customer reviews on Kingsdown mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

What Type of Sleeper Is Best Suited for a Kingsdown Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate Kingsdown mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for innerspring, memory foam, latex, hybrid, and airbed mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
InnerspringSideFairGoodFair
BackGoodGoodFair
StomachFairFairPoor
Memory FoamSideGoodVery GoodFair
BackVery GoodVery GoodGood
StomachGoodFairFair
LatexSideFairVery GoodGood
BackVery GoodFairGood
StomachFairVery GoodGood
HybridSideGoodGoodGood
BackVery GoodVery GoodGood
StomachGoodFairFair
AirbedSideGoodGoodFair
BackVery GoodVery GoodGood
StomachGoodGoodFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Kingsdown Company Information

Customer Service: Customer service experiences with Kingsdown vary due to third-party retailers. We recommend researching the background and reputation of mattress sellers in your area before making a final purchase.
BBB rating: A+
Company History: Kingsdown was founded as the Mebane Bedding Company in 1904; the present name was adopted in 1976.
Physical Stores: Kingsdown hosts a brick-and-mortar showroom in Mebane, North Carolina, and the company’s mattresses are also available at select retail locations across the country.
Corporate Address:
126 W. Holt Street
Mebane, NC 27302-2622
Phone Number: 1-800-800-1353 (Available Tuesday to Friday between 10am and 2pm EST)
Company Website: http://kingsdown.com/
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Complaints

General customer complaints about Kingsdown mattresses include:

  • Lack of detailed information about specifications, sizes, and other product details.
  • Above-average price-points for most models.
 
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