Based on 81 verified customer experiences from 4 unique sources.
What You Need to Know about Englander Mattresses
Mattress Type and Components:
Englander offers innerspring and memory foam mattresses. The company sells mattresses as part of four exclusive collections:
The Tension Ease collection features innerspring mattresses with gel memory foam in the comfort system and a pocketed coil support core encased in foam. The quilted cover is infused with gel.
The Hybrid collection features mattresses with latex, high-density memory foam, and pocketed microcoils in the comfort layer. The support core is constructed from polyfoam, and the cover is infused with gel. Please note that, despite the collection’s name, these mattresses do not meet our criteria for ‘true hybrids’ because their support cores do not contain any coil components.
The E-gel collection features mattresses with gel memory foam in the comfort layer.
The Hotel E Collection features reversible innerspring mattresses.
Please note that Englander does not disclose how many individual models make up these collections, nor do they provide mattress or layer specifications beyond those listed above.
Englander offers different mattress types to accommodate a wide range of sleeper preferences.
Customers who purchase innerspring mattresses from Englander claim they offer solid edge support and are responsive enough for sex.
Those who own an Englander memory foam mattress say their bed isolates motion and produces virtually no noise.
Chief complaints among Englander innerspring owners include poor longevity, middling motion isolation, and above-average weight (making them difficult to move).
Chief complaints for E-gel memory foam models include below-average durability, ‘sleeping hot’, and off-gassing smells.
Compared to other manufacturers who sell mattresses through third-party-retailers, Englander provides very little information about specifications, prices, sizes, and other details for any of their current mattresses. This may be problematic for online shoppers.
Most Englander mattresses are covered under a 10-year warranty with five years of nonprorated coverage. By comparison, most 10-year warranties from competing mattress sellers offer exclusively nonprorated coverage.
Product and Price Range: Englander does not disclose available mattress sizes or prices for any models in their current collections. All Englander mattresses are manufactured in the United States.
Customer Satisfaction Rating: 61 to 64 (Varies by mattress collection) Calculated from: 81 customer experiences from 4 individual sources Amazon rating: Current Englander mattresses do not appear to be sold on Amazon.com at this time; some discontinued models are available for purchase BBB rating: Englander has not received a grade from the Better Business Bureau
Skip the Hassle, Shop Online!
The Englander line of mattresses are sold through third party brick and mortar location as well as their sole store in Las Vegas, Nevada. If you are looking to purchase a mattress online today, Tuck recommends researching some of our favorite offerings in similar lines to Englander.
Because Englander mattresses are sold exclusively through third-party retailers, the company does not provide any pricing details about any of their current models. Furthermore, Englander does not disclose information about mattress heights and available sizes. We have reached out to Englander about this information, and will update this section once we have received a response.
Delivery Policy: Mattresses from Englander are exclusively available for purchase through authorized third-party retailers at brick-and-mortar locations. Customers should defer to the delivery policy of the retailer where they purchase or plan to purchase their mattress.
Old Mattress Removal: Englander does not offer old mattress removal services. Customers should inquire about old mattress removal from the retailer where they purchase their Kingsdown mattress model. Availability: Englander does not provide information about authorized retailers that currently sell the company’s mattresses. The company lists one brick-and-mortar mattress showroom on their website: ‘The Latest in Sleep Innovations’ in Las Vegas, Nevada.
Englander Product Specifications and Firmness
The firmness ratings for Englander mattresses are not available at this time. A partial breakdown of mattress components is featured in the table below; please note that Englander does not provide information about thickness, layer dimensions, cover composition, or foam density for any of the mattresses in their current lineup.
Support Core Components
Comfort Layer Components
Gel Memory Foam
Latex HD Memory Foam Pocketed Microcoils
Gel Memory Foam
Hotel E Collection (Reversible)
Unspecified Coil System
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Sleep Trial and Warranty Information
Trial Period and Guarantee: Englander mattresses are exclusively available through third-party retailers. For this reason, customers should defer to the sleep trial and return policy of the brick-and-mortar location where they purchase their mattress.
Warranty: Englander offers variable warranty coverage, depending on the selected model.
Most current models are protected under a 10-year warranty. This warranty is divided into nonprorated and prorated periods.
The first five years are nonprorated. Englander will replace all mattresses that are deemed defective; please note that this is not a repair warranty.
The last five years are prorated. Prorated charges are calculated by multiplying 10% of the current product price (according to the original seller) by the number of years of ownership. For instance, a mattress that currently costs $1,000 would incur prorated replacement charges of $600 during the sixth year of ownership, $700 during the seventh year, and so on.
In the event that a repair is warranted, owners must either provide transportation or accept freight charges for shipping mattresses to the nearest Englander factory.
The warranty will cover the following mattress defects:
Visible indentations or sagging in the sleep surface that measure one and three-quarters inches (1 3/4″) or deeper and do not result from owner abuse or improper foundational support.
The warranty will not cover the following:
Visible indentations or sagging in the sleep surface that do not measure one and three-quarters inches (1 3/4″) or deeper. These are considered standard wear and tear.
Replacement requests that occur due to changes in the owner’s comfort preferences.
Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
Uneven middle surfaces on King-size mattressses. Per Englander: ‘On a king size mattress, the middle 18” of the bed normally does not get slept on so it usually does not settle at the same rate as the primary sleeping surface. In addition, because there are two foundations underneath the mattress you may feel and see a ridge down the center of the bed. This is an inherent aspect of owning a king size bed’.
This warranty exclusively extends to original Englander owners who purchase their mattress from an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be entitled to warranty protection.
Englander Mattress Sleep Ratings
Innerspring Mattress Rating
Foam Mattress Rating
What Englander Users Say
Based on data collection, this is an overall customer sentiment regarding Englander mattresses.
64 (Hotel E Collection) 62 (Hybrid) 61 (Tension Ease)
Englander mattresses have all earned below-average customer satisfaction ratings compared to models with similar construction.
The average mattress will perform for approximately seven years before it needs to be replaced.
Longevity is one of the primary complaints among Englander innerspring owners; the company’s foam models perform as long or not as long as comparable models.
Innerspring mattresses that are overly responsive will create excessive motion when someone gets up or shifts positions in bed. Most memory foam mattresses effectively minimize and isolate motion, which can cut down on nighttime disruptions.
According to our feedback, innersprings from Englander offer little to no motion isolation; E-gel mattresses, on the other hand, minimize and isolate motion to a significant extent.
Bouncier, more responsive beds (such as innersprings) tend to be more enjoyable for sex than foam-based mattress models.
The innerspring models from Englander are responsive and bouncy enough for sex, owners say, while E-gel models are not as responsive and may not be as suitable.
Memory foam mattresses are designed to conform closely to the sleeper’s body and alleviate bodily pressure. Innersprings tend to conform less, resulting in lower amounts of pressure relief.
Hybrid and Tension Ease mattresses conform to some extent, due in part to their memory foam comfort systems; E-gel mattresses also conform, though not as closely as many of their memory foam counterparts.
Innerspring mattresses tend to retain less body heat than other mattress types, and will ‘sleep cooler’ as a result. By comparison, memory foam beds often sleep hot.
Like many memory foam models, E-gel mattresses retain a fair amount of body heat and sleep somewhat warm; Englander’s innerspring offerings sleep much cooler.
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
Our customer reports indicate that all Englander mattresses produce some off-gassing odor, but most complaints originate from memory foam owners.
The frames of innerspring mattresses are encased to support the springs and provide a suitable sleeping surface. Memory foam mattresses, on the other hand, typically have poor edge support, and may prematurely sink where people usually sit.
Innersprings from Englander offer strong edge support overall, but owners say the company’s memory foam beds provide little to no edge support and tend to sink where people sit.
Innerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components; most foam mattresses produce little to no noise.
E-gel owners claim their mattresses are virtually silent; Englander’s innerspring models tend to squeak a bit due to their metal components — but no more than the average innerspring.
Ease of Moving and Rotating
Most innerspring mattresses are relatively heavy, but some can be more unwieldy than others. Foam mattresses tend to be lighter by comparison.
Englander innersprings (including the reversible Hotel E Collection models) have above-average weights and can be quite difficult to move and maneuver; the company’s memory foam models are lighter, but still relatively heavy.
Englander Customer Satisfaction Rating Comparison
What Type of Sleeper Is Best Suited for an Englander Mattress?
Based on our customer feedback, Englander mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Englander, irrespective of whether or not they liked their mattress. BBB rating: Englander has not received a grade from the Better Business Bureau. Company History: Englander was founded in 1894. In 2002, the compay was acquired by England, Inc., a division of La-Z-Boy. Physical Stores: Englander lists one brick-and-mortar showroom on their website: ‘The Latest in Sleep Innovations’, located at the World Market Center in Las Vegas, Nevada. Corporate Address: 3535 W. 47th St. Chicago IL 60632 Phone Number: 1-855-471-5699 Contact Email: Online form Company Website: http://www.englander.com/index.html
General customer complaints about Englander mattresses include:
Performance issues with innerspring models, including poor durability, minimal motion isolation, and above-average weight.
Performance issues with memory foam mattresses, such as weak edge support, ‘sleeping hot’, and unusually high amounts of off-gassing.
Little to no available information about mattress components, pricing, available sizes and thicknesses, or firmness ratings.
The 10-year warranty, which includes five years of prorated coverage.