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Mattress Type and Components:
Product and Price Range: Englander does not disclose available mattress sizes or prices for any models in their current collections. All Englander mattresses are manufactured in the United States.
Customer Satisfaction Rating: 61 to 64 (Varies by mattress collection)
Calculated from: 81 customer experiences from 4 individual sources
Amazon rating: Current Englander mattresses do not appear to be sold on Amazon.com at this time; some discontinued models are available for purchase
BBB rating: Englander has not received a grade from the Better Business Bureau
Because Englander mattresses are sold exclusively through third-party retailers, the company does not provide any pricing details about any of their current models. Furthermore, Englander does not disclose information about mattress heights and available sizes. We have reached out to Englander about this information, and will update this section once we have received a response.
Delivery Policy: Mattresses from Englander are exclusively available for purchase through authorized third-party retailers at brick-and-mortar locations. Customers should defer to the delivery policy of the retailer where they purchase or plan to purchase their mattress.
Old Mattress Removal: Englander does not offer old mattress removal services. Customers should inquire about old mattress removal from the retailer where they purchase their Kingsdown mattress model.
Availability: Englander does not provide information about authorized retailers that currently sell the company’s mattresses. The company lists one brick-and-mortar mattress showroom on their website: ‘The Latest in Sleep Innovations’ in Las Vegas, Nevada.
The firmness ratings for Englander mattresses are not available at this time. A partial breakdown of mattress components is featured in the table below; please note that Englander does not provide information about thickness, layer dimensions, cover composition, or foam density for any of the mattresses in their current lineup.
|Mattress Collection||Firmness Rating||Thickness||Support Core Components||Comfort Layer Components||Cover Components|
|Tension Ease||Not Disclosed||Not Disclosed||Pocketed Coils||Gel Memory Foam||Not Disclosed|
|Hybrid||Not Disclosed||Not Disclosed||Polyfoam||Latex|
HD Memory Foam
|E-gel||Not Disclosed||Not Disclosed||Not Disclosed||Gel Memory Foam||Not Disclosed|
|Hotel E Collection (Reversible)||Not Disclosed||Not Disclosed||Unspecified Coil System||Not Disclosed||Not Disclosed|
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Trial Period and Guarantee: Englander mattresses are exclusively available through third-party retailers. For this reason, customers should defer to the sleep trial and return policy of the brick-and-mortar location where they purchase their mattress.
Warranty: Englander offers variable warranty coverage, depending on the selected model.
|Category||Criteria||Innerspring Mattress Rating||Foam Mattress Rating||What Englander Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding Englander mattresses.||64 (Hotel E Collection)|
61 (Tension Ease)
|Englander mattresses have all earned below-average customer satisfaction ratings compared to models with similar construction.|
|Durability||The average mattress will perform for approximately seven years before it needs to be replaced.||Poor||Fair||Longevity is one of the primary complaints among Englander innerspring owners; the company’s foam models perform as long or not as long as comparable models.|
|Motion Isolation||Innerspring mattresses that are overly responsive will create excessive motion when someone gets up or shifts positions in bed. Most memory foam mattresses effectively minimize and isolate motion, which can cut down on nighttime disruptions.||Poor||Good||According to our feedback, innersprings from Englander offer little to no motion isolation; E-gel mattresses, on the other hand, minimize and isolate motion to a significant extent.|
|Sex||Bouncier, more responsive beds (such as innersprings) tend to be more enjoyable for sex than foam-based mattress models.||Very Good||Fair||The innerspring models from Englander are responsive and bouncy enough for sex, owners say, while E-gel models are not as responsive and may not be as suitable.|
|Conforming||Memory foam mattresses are designed to conform closely to the sleeper’s body and alleviate bodily pressure. Innersprings tend to conform less, resulting in lower amounts of pressure relief.||Fair||Fair||Hybrid and Tension Ease mattresses conform to some extent, due in part to their memory foam comfort systems; E-gel mattresses also conform, though not as closely as many of their memory foam counterparts.|
|Temperature Neutrality||Innerspring mattresses tend to retain less body heat than other mattress types, and will ‘sleep cooler’ as a result. By comparison, memory foam beds often sleep hot.||Good||Fair||Like many memory foam models, E-gel mattresses retain a fair amount of body heat and sleep somewhat warm; Englander’s innerspring offerings sleep much cooler.|
|Off-gassing||Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.||Fair||Poor||Our customer reports indicate that all Englander mattresses produce some off-gassing odor, but most complaints originate from memory foam owners.|
|Edge Support||The frames of innerspring mattresses are encased to support the springs and provide a suitable sleeping surface. Memory foam mattresses, on the other hand, typically have poor edge support, and may prematurely sink where people usually sit.||Good||Poor||Innersprings from Englander offer strong edge support overall, but owners say the company’s memory foam beds provide little to no edge support and tend to sink where people sit.|
|Noise||Innerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components; most foam mattresses produce little to no noise.||Fair||Excellent||E-gel owners claim their mattresses are virtually silent; Englander’s innerspring models tend to squeak a bit due to their metal components — but no more than the average innerspring.|
|Ease of Moving and Rotating||Most innerspring mattresses are relatively heavy, but some can be more unwieldy than others. Foam mattresses tend to be lighter by comparison.||Poor||Fair||Englander innersprings (including the reversible Hotel E Collection models) have above-average weights and can be quite difficult to move and maneuver; the company’s memory foam models are lighter, but still relatively heavy.|
Based on our customer feedback, Englander mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
|Mattress Collection||Sleep Position||Lightweight Sleeper Rating (Less than 130 lbs)||Average Weight Sleeper Rating (130 to 230 lbs)||Heavyweight Sleeper Rating (More than 230 lbs)|
|Hotel E Collection||Side||Good||Good||Good|
Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Englander, irrespective of whether or not they liked their mattress.
BBB rating: Englander has not received a grade from the Better Business Bureau.
Company History: Englander was founded in 1894. In 2002, the compay was acquired by England, Inc., a division of La-Z-Boy.
Physical Stores: Englander lists one brick-and-mortar showroom on their website: ‘The Latest in Sleep Innovations’, located at the World Market Center in Las Vegas, Nevada.
3535 W. 47th St.
Chicago IL 60632
Phone Number: 1-855-471-5699
Contact Email: Online form
Company Website: http://www.englander.com/index.html
General customer complaints about Englander mattresses include:
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