Charles P. Rogers Mattress Reviews

Last updated on

Based on 710 verified customer experiences from 3 unique sources.

 

What You Need to Know about the Charles P. Rogers Mattress

Mattress Type and Components:

  • Charles P. Rogers offers innerspring mattresses. A total of seven different mattress models are currently available for sale on the company’s website as part of three exclusive collections:
    • The St. Regis is offered in two different configurations. The standard St. Regis model has a comfort system made of memory foam, cotton, and high-density polyfoam. The St. Regis Latex Pulse option has a comfort system made of latex. Both versions of the St. Regis are constructed with innerspring support cores. The cover is knit from a blend of cotton and synthetic fabrics.
    • The Powercore Estate collection features three different models with different comfort systems. All three feature an innerspring support core and a knit cover with woven border fabric.
      • The Estate 5000 Firm has one layer of extra-firm Talalay latex in the comfort system.
      • The Estate 7000 Extra Comfort has a comfort system with one layer of extra-firm Talalay latex and one layer of soft Talalay latex.
      • The Estate 9000 Luxury Plush features a comfort system with one layer of extra-firm Talalay latex, one layer of soft Talalay latex, and one layer of latex gel.
    • The Powercore Nano collection features two models. The standard Powercore Nano and the Powercore Nano2 mattresses share the same comfort system: a top layer of soft Talalay latex, a middle layer of soft Talalay latex, and a nanocoil bottom layer; they vary in terms of comfort layer size and thickness. The Powercore Nano mattresses also have innerspring support cores and knit covers with woven border fabric.

Pros:

  • Charles P. Rogers offers a large selection of mattress types and firmness levels to accommodate a wide range of sleeper preferences.
  • Charles P. Rogers have above-average lifespans, sleep relatively cool, and offer strong edge support.
  • Charles P. Rogers has made and sold mattresses since the 1850s, which is significantly longer than the average mattress manufacturer

Cons:

  • Chief complaints among Charles P. Rogers owners include poor motion isolation, little body-conforming or pressure relief, and noise.
  • Price-points and delivery costs for Charles P. Rogers mattresses are above-average compared to other innerspring manufacturers.
  • The 90-night trial period includes a mandatory 30-night break-in period; customers cannot exchange their mattress or return it for a refund until after testing it out for 30 nights. This could cause confusion for those who don’t read the fine print.
  • Very little information about the company’s mattress warranties is available online. Customers are directed to call the company for detailed information about the warranty; by comparison, most mattress manufacturers make this information available and easily accessible for online users. Furthermore, the Powercore Estate and Powercore Nano mattresses have 25-year warranties with 20 years of prorated coverage; the average mattress manufacturer offers at least 10 years of nonprorated warranty coverage.

Product and Price Range: Charles P. Rogers mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices vary by selected model and size; a full price comparison chart is found below. All Charles P. Rogers mattresses are manufactured in the United States.

Customer Satisfaction Rating: 69 to 73 (Varies by model)
Calculated from: 710 customer experiences from 3 individual sources
Amazon rating: Charles P. Rogers mattresses are currently not available for purchase on Amazon.com
BBB rating: Charles P. Rogers has not earned a company grade from the Better Business Bureau; both of the company’s brick-and-mortar stores currently have ‘F’ grades

 

Charles P. Rogers Price Comparison

 

Charles P. Rogers Price Comparison

Charles P. Rogers Pricing and Delivery Details

 

SizeDimensions Height Availability Notes
Twin39W” x 75L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
Not available for Powercore Nano mattresses.
Twin Extra Long (XL)39W” x 80L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
14 1/4″ to 15 3/4″ (Powercore Nano)
Full54W” x 75L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
14 1/4″ to 15 3/4″ (Powercore Nano)
Queen60W” x 80L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
14 1/4″ to 15 3/4″ (Powercore Nano)
King76W” x 80L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
14 1/4″ to 15 3/4″ (Powercore Nano)
California King72W” x 84L”13 1/2″ (St. Regis)
13 1/2″ to 15 1/2″ (Powercore Estate)
14 1/4″ to 15 3/4″ (Powercore Nano)

The next table features a size-by-size price comparison for all current Charles P. Rogers mattresses.

ModelTwinTwin XLFullQueenKingCali King
St. Regis$809.10$899.10$847.20$879.20$1,119.20$1,199.20
St. Regis Pulse Latex$879.20$959.20$1,007.20$1,039.20$1,279.20$1,359.20
Powercore Estate 5000 Firm$1,199.20$1,279.20$1,407.20$1,439.20$1,759.20$1,839.20
Powercore Estate 7000 Extra Comfort$1,519.20$1,599.20$1,711.20$1,759.20$2,079.20$2,159.20
Powercore 9000 Luxury Plush$1,759.20$1,839.20$1,967.20$1,999.20$2,399.20$2,559.20
Powercore NanoN/A$1,679.20$1,887.20$1,919.20$2,319.20$2,399.20
Powercore Nano2N/A$1,999.20$2,207.20$2,239.20$2,639.20$2,719.20

How Is the Mattress Shipped?: Charles P. Rogers mattresses are shipped in a box.
Where Do They Ship?: Charles P. Rogers ships mattresses to any address in the United States and Canada, as well as select international destinations.
Delivery Fee: Shipping charges for Charles P. Rogers mattresses are priced at a fixed rate. According to the current rates, shipping a Twin-size mattress will incur a $125 charge and shipping mattresses of all other sizes will incur a $200 charge. Deliveries to Alaska, Hawaii, U.S. territories, and Canada will incur additional charges. Customers who do not live in the United States or Canada should contact Charles P. Rogers for availability and price quote information. Customers may request in-home mattress assembly and/or expedited shipping for additional charges, as well.  

Delivery Policy: The delivery policy for Charles P. Rogers is as follows:

  1. Charles P. Rogers coordinates all shipping through ground courier services that provide front-door delivery. Customers should receive their mattress within 10 business days. In addition to standard shipping, next-day and two-day expedited delivery are available for an extra charge.
  2. All customers will receive an email confirmation from Charles P. Rogers as soon as they have completed their phone or online order. Those who do not receive an email should contact the company immediately.
  3. Customers can cancel their order before the mattress ships at no extra charge; customers will incur additional charges for cancelling their order after it has shipped.
  4. Once the mattress has shipped, customers will receive a tracking number. They can also contact the company via email or over the phone for package status updates.
  5. Beds that are in-stock will ship within ‘a few days’; the wait time will typically be longer for beds that are out-of-stock.
  6. If a mattress package is damaged, customers may contact Charles P. Rogers for a free mattress exchange.
  7. In addition to the company’s 90-night sleep trial (see below), Charles P. Rogers allows customers to request a mattress exchange or return their mattress for a refund within seven days of the delivery. Those requesting an exchange or return during this timeframe should contact the company’s customer service division.

Old Mattress Removal: Old mattress removal is available for an additional, unspecified fee. Standard shipping does not include this service.
Availability: Charles P. Rogers mattresses are available on the company’s website; these models are not currently sold on Amazon.com. Charles P. Rogers operates brick-and-mortar showrooms in New York City and East Rutherford, New Jersey.

 

Charles P. Rogers Product Specifications and Firmness

The firmness rating of a Charles P. Rogers mattress will vary by selected model. The table below features a breakdown of components and dimensions for all seven current models. Please note that Charles P. Rogers does not disclose the type of coils used in the support cores of any mattresses, as well as individual layer measurements or foam densities.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
St. Regis6 (Medium Firm)13 1/2″Innerspring (Unspecified Coil Structure)Memory Foam
HD Polyfoam
Cotton
Cotton Blend
St. Regis Pulse Latex5 (Medium)13 1/2″Innerspring (Unspecified Coil Structure)Latex
HD Polyfoam
Cotton
Cotton Blend
Powercore Estate 5000 Firm6.5 (Medium Firm)13 1/2″Innerspring (Unspecified Coil Structure)Talalay LatexUnspecified Knit Fabric with Woven Border
Powercore Estate 7000 Extra Comfort5.5 (Medium)14 1/2″Innerspring (Unspecified Coil Structure)Talalay Latex (2 Layers)Unspecified Knit Fabric with Woven Border
Powercore 9000 Luxury Plush4.5 (Medium Soft)15 1/2″Innerspring (Unspecified Coil Structure)Talalay Latex (2 Layers)
Latex Gel
Unspecified Knit Fabric with Woven Border
Powercore Nano5 (Medium)14 1/4″Innerspring (Unspecified Coil Structure)Talalay Latex (2 Layers)
Nanocoils
Unspecified Knit Fabric with Woven Border
Powercore Nano24.5 (Medium Soft)15 3/4″Innerspring (Unspecified Coil Structure)Talalay Latex (2 Layers)
Nanocoils
Unspecified Knit Fabric with Woven Border

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Charles P. Rogers offers a 90-night sleep trial for all mattresses.

  1. There is a mandatory 30-night break-in period associated with the sleep trial. Customers must test out their mattress for at least 30 nights before they can exchange it or return it for a full refund.
  2. Charles P. Rogers will issue a full refund minus shipping and handling costs for all customers who return their mattress after the break-in period is finished.
  3. Customers are allowed one same-size mattress exchange within 30 to 90 days. Customers will be responsible for paying the difference if their replacement model is more expensive than the original.

Warranty: Charles P. Rogers offers variable warranty coverage for their mattresses, depending on the selected model.

  1. All mattresses in the Powercore Estate and Powercore Nano collections feature a 15-year warranty for the mattress materials and a 25-year warranty for the steel components. Both warranties are divided into nonprorated and prorated periods.
    • The first five years of both warranties are nonprorated. Charles P. Rogers will, at their sole option, repair or replace any defective mattress. Customers will be responsible for shipping and handling fees, but Charles P. Rogers will cover all other costs.
    • The last 10 years of the 15-year materials warranty are prorated. During this period, replacement charges are calculated by multiplying the number of years of ownership by 4% of the original product price. For instance, an owner who experiences a materials defect during year 15 of their coverage will pay 60% of the original price.
    • The last 20 years of the 25-year steel warranty are prorated. The same prorated charge formula is used for this warranty (number of years of ownership multiplied by 4% of the original product price). For instance, an owner who experiences a steel defect after 20 years of ownership will pay 80% of the original product price.
  2. The St. Regis and St. Regis Pulse Latex have a 10-year warranty. This warranty is entirely nonprorated. For the entire warranty period, Charles P. Rogers will repair or replace all defective mattresses at no charge to the customer except for shipping and handling costs.
  3. Charles P. Rogers are designed for use with certain types of foundational support. According to the company, ‘a proper bed frame must provide sturdy support for both the mattress used alone or mattress and foundation used together; it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for that specific style of frame’. Failure to use an adequate support system will void the warranty.
  4. The warranty will cover the following product defects:
    • Visible indentations or sagging in the mattress surface that measure one and a half inches (1 1/2″) or deeper.
    • Physical flaws in the mattress that cause the material to degrade or lose its pressure-relieving abilities despite proper handling and support.
  5. The warranty will not cover the following:
    • Normal increases in mattress softness that do not affect its pressure-relieving abilities, or visible indentations or sagging in the mattress surface that do not measure one and a half inches (1 1/2″) or deeper.
    • Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
  6. Mattresses will be inspected at the time of their pickup. Damaged or unsanitary mattresses will not be accepted.
  7. This warranty is exclusively extended to original owners that purchase their mattress from Charles P. Rogers or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer do so ‘as is’, and will not be eligible for warranty coverage.
 

Charles P. Rogers Mattress Sleep Ratings

CategoryCriteriaCharles P. Rogers RatingWhat Charles P. Rogers Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Charles P. Rogers mattress.69 (Nano)
71 (St. Regis)
73 (Estate)
All three mattress collections from Charles P. Rogers earned above-average customer satisfaction ratings compared to other innerspring models.
Durability The average innerspring mattress will perform for approximately seven years before it needs to be replaced.ExcellentOur customer feedback indicates that most Charles P. Rogers mattresses last for at least one to two years longer than the average innerspring.
Motion IsolationInnerspring/hybrid mattresses that are overly responsive will create excessive motion when someone gets up or shifts positions in bed. This may lead to nighttime disruptions.Poor Like most innersprings, Charles P. Rogers mattresses offer little to no motion isolation; customers report a relatively high incidence rate of nighttime disturbance.
Sex Bouncier, more responsive beds (such as innersprings and hybrids) tend to be more enjoyable for sex than latex or foam-based mattress models.Very GoodOur reports indicate that Charles P. Rogers mattresses are responsive and bouncy enough for sex.
ConformingInnersprings and hybrids tend to conform less to sleeper’s bodies, resulting in relatively small amounts of pain and pressure relief compared to other mattress types.FairCharles P. Rogers mattresses feature latex or memory foam in the comfort layer, both of which conform somewhat closely, but these mattresses do not alleviate as much pain or pressure as all-foam or all-latex models.
Temperature NeutralityInnerspring mattresses tend to retain less body heat than other mattress types, and will ‘sleep cool’ as a result.GoodAccording to our feedback, Charles P. Rogers mattresses retain low amounts of body heat and sleep fairly cool.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodSome off-gassing smells have been noted from Charles P. Rogers mattresses, but the odors dissipate within a day or so.
Edge SupportThe frames of innerspring mattresses are encased to support the springs and provide a suitable sleeping surface with above-average edge support and minimal sinking where people sit at the edges of the mattress.Very GoodCharles P. Rogers mattresses offer robust edge support, and owners have reported little sinking at the edges.
NoiseInnerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components.FairCharles P. Rogers mattresses can be somewhat loud and squeaky, but no more than a typical innerspring model.
Ease of Moving and RotatingMost innerspring mattresses are relatively heavy, but some can be more unwieldy than others. FairQueen-size Charles P. Rogers mattresses weigh between 112 and 120 pounds, which is relatively heavy; moving them may be difficult. 
 

Charles P. Rogers Customer Satisfaction Rating Comparison

Charles P. Rogers Weight Comparison

What Type of Sleeper Is Best Suited for a Charles P. Rogers Mattress?

Based on our customer feedback, Charles P. Rogers mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Mattress CollectionSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
St. RegisSideVery GoodGoodGood
BackVery GoodExcellentVery Good
StomachGoodGoodGood
Powercore EstateSideVery GoodVery GoodVery Good
BackExcellentExcellentExcellent
StomachVery GoodGoodGood
Powercore NanoSideVery GoodVery GoodGood
BackVery GoodVery GoodGood
StomachVery GoodGoodGood

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Charles P. Rogers Company Information

Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Charles P. Rogers, irrespective of whether or not they liked their mattress.
BBB rating: Charles P. Rogers has not earned a company grade from the Better Business Bureau; both showrooms have received ‘F’ grades.
Company History: Charles P. Rogers, a New York City industrialist, began selling mattresses in 1855. The company is still headquartered in New York City to this day.
Physical Stores: Charles P. Rogers operates brick-and-mortar showrooms in New York City and East Rutherford, New Jersey.
Phone Number: 1-800-582-6229
Contact Email: Online form
Company Website: https://www.charlesprogers.com/
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Complaints

General customer complaints about Charles P. Rogers mattresses include:

  • Very little motion isolation or pressure relief.
  • Above-average price-points and shipping costs.
  • Mandatory 30-night break-in period associated with the sleep trial.
  • Minimal information available on the company’s website regarding the mattress warranty; most customers have to contact Charles P. Rogers over the phone to receive this information.
 
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