Casper vs. Saatva Mattress Comparison

Introduction

Casper was launched in 2013. Their flagship mattress, the Casper, features a mixed memory foam and polyfoam comfort system, and a high-density polyfoam support core.

Saatva was founded in 2010 and launched the following year. The company’s flagship mattress is an innerspring model that features a comfort system with three main components: a top layer of plant-based polyfoam, a middle layer of memory foam, and a bottom layer of pocketed minicoils; some models also feature an additional polyfoam layer in the comfort system (see the specs table below). The support core is constructed with foam-encased steel coils. This mattress is available in three firmness ratings and two different heights.

Please note that Casper also sells the Casper Wave, a mattress designed with layers of polyfoam, memory foam, and latex in the comfort system. Additionally, Saatva offers mixed gel memory foam and memory foam mattresses sold under the name Loom & Leaf. However, neither of these models are included in this product comparison; only the flagship mattresses of both companies will be discussed.

The mixed foam mattress from Casper and the innerspring mattress from Saatva have earned average to above-average customer satisfaction ratings compared to similar mattress types. Due to structural differences, both mattresses offer unique benefits and drawbacks for sleepers. This comparison page will look at mattress construction, firmness, size, and pricing for each model, as well as the various policies and overall reputations of both brands.

Brand Summary

Pros of the Casper mattress include:

  • Little to no noise
  • Dependable customer service
  • White Glove delivery and old mattress removal available for most customers
  • No extra costs (i.e., shipping and handling charges) for mattress deliveries or returns

Pros of the Saatva mattress include:

  • Strong edge support
  • Above-average responsiveness for sex
  • Multiple firmness rating and thickness options
  • Full-service delivery

You might not be suited for the Casper mattress if:

  • You sleep hot
  • You prefer to sleep on a mattress rated higher or lower than ‘Medium-Firm’
  • You weigh 230 pounds or more
  • You want a mattress that has been evaluated for long-term durability

You might not be suited for the Saatva mattress if:

  • You have back pain or need pressure relief
  • You want a mattress that isolates motion
  • You must move or rotate the mattress on your own
  • You prefer a mattress warranty that is entirely nonprorated

Sizes and Pricing

The table below features a size-by-size price breakdown for the Casper and Saatva mattress models.

Mattress Model Twin Twin XL Full Queen King California King
The Casper $550 $600 $800 $950 $1,150 $1,150
Saatva $599 $699 $849 $999 $1,399 $1,399

Mattress Construction

A detailed breakdown of components and dimensions for the Casper and Saatva mattresses is found in the next table. Please note that Saatva mattresses are offered in three different firmness ratings, as well as two height options; Saatva does not disclose the density of any foams used in their mattresses.  

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
Casper 6 (Medium Firm) 9 1/2″ 83 lbs 5″ 1.8 PCF Polyfoam 1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 2.5 PCF Polyfoam
100% Polyester Top with Polyester Blend Side and Bottom Panels
Saatva 3 (Soft) 11 1/2″ 110 lbs 4″ Bonnell Coils (13 Gauge) 5/8″ Plant-based Polyfoam
3/8″ Memory Foam
2 1/2″ Polyfoam
4″ Pocketed Minicoils
1 1/4″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
1 oz. Dacron
14 1/2″ 120 lbs 7″ Bonnell Coils (13 Gauge)
6 (Medium Firm) 11 1/2″ 110 lbs 4″ Bonnell Coils (13 Gauge) 5/8″ Plant-based Polyfoam
3/8″ Memory Foam
4″ Pocketed Minicoils
1 1/4″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
1 oz. Dacron
14 1/2″ 120 lbs 7″ Bonnell Coils (13 Gauge)
7.5 (Firm) 11 1/2″ 110 lbs 4″ Bonnell Coils (13 Gauge) 7/8″ Plant-based Polyfoam
3/8″ Memory Foam
4″ Pocketed Minicoils
1 1/2″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
14 1/2″ 120 lbs 7″ Bonnell Coils (13 Gauge)

Shipping Information, Trial Period & Warranty

The following four tables take a closer look at the company policies and customer services associated with Casper and Saatva. The first one includes information about shipping and delivery policies for both companies.

Criteria Casper Saatva
Delivery fee No charge for standard deliveries White Glove delivery is available free of charge to customers in the contiguous U.S.; additional fees will apply for those in Canada
Where do they deliver? United States, Canada, United Kingdom, Germany, Austria, and Switzerland United States (excluding Alaska and Hawaii) and Canada
How is the mattress shipped? Compressed and vacuum-sealed in a box Not compressed or vacuum-sealed; ships in a box
Shipping box weight 44 to 110 pounds Not disclosed
Estimated delivery time (from original order) 2 to 7 business days Not disclosed
Online availability Casper.com, Amazon.com Saatva.com
Amazon.com customer rating 4.3 (891 reviews) Not available for sale on Amazon.com
Brick-and-mortar availability Casper operates brick-and-mortar stores in:
San Francisco, CA
Costa Mesa, CA
Torrance, CA
Denver, CO
Aventura, FL
West Palm Beach, FL
Atlanta, GA
Chicago, IL
Oakbrook, IL
Chestnut Hill, MA
Bloomington, MN
Short Hills, NJ
New York, NY
White Plains, NY
Huntington Station, NY
King of Prussia, PA
Austin, TX
Saatva does not operate any brick-and-mortar stores or showrooms.
Courier used for delivery UPS Ground Company personnel perform all deliveries
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
White Glove delivery is offered to customers across the United States, though it is unavailable for certain zip codes. White Glove services include same-day delivery and mattress assembly within a two-hour window. The cost of Casper’s White Glove delivery will vary by location; most customers pay roughly $100 for this service. Free White Glove delivery is offered for all customers in the contiguous U.S.; Canadian customers must pay additional fees
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Casper provides old mattress removal for customers in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wyoming. This service costs $50 on top of the charges for White Glove delivery. Old mattress removal is included with free White Glove deliveries for customers in the contiguous U.S.; Canadian customers must pay an additional fee of $39

The next table examines the sleep trials for the Casper and Saatva mattresses.

Criteria Casper Saatva
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 120 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Casper provides a pre-paid shipping label with each mattress delivery, and customers will not be responsible for any shipping/handling costs. No fee for a returned mattress
Other fees None None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
Yes Yes; one mattress exchange is offered during the 120-night trial for the cost of a standard mattress delivery ($99).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
No; Casper mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial. The Saatva mattress is currently not available for purchase on Amazon.com

The third table features information about the mattress warranties offered by Casper and Saatva.

Criteria Casper Saatva
Warranty length 10 years 15 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated 2 years nonprorated; 13 years prorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None For mattress repairs after two years of ownership: customers pay a shipping fee of $99 each way.
To replace the mattress after two years: Customers pay a delivery fee of $99 and 25% of the original price in years 3 to 5; 50% during years 6 to 10; and 75% for years 11 to 15.
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners are responsible for shipping and handling charges associated with mattress repairs or replacements. $99 each way for repairs and recovering; $99 one-way for mattress replacement.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s)’. ‘If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5-or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame’
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″ 1″

The last table compares Casper and Saatva in terms of customer service and overall company reputation.

Criteria Casper Saatva
Customer service rating (1-10)
This number is based on Tuck data
8 9
Better Business Bureau Rating A+ A+
Company website https://casper.com/ https://www.saatvamattress.com/
Online customer chat? Yes Yes
Phone number 1-888-498-0003 (calls and texting) 1-877-672-2882
Phone availability Monday to Friday: 9am to 9pm EST
Saturday to Sunday: 10am to 6pm EST
24 hours per day, 7 days per week
Company email address Online email form [email protected]
Social media Facebook
Instagram
Twitter
Pinterest
Snapchat
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube
Google+

Mattress Performance Comparison

The next table compares the Casper and Saatva mattresses based on longevity, motion isolation, conforming/pressure relief, and other performance factors.

Category Criteria Casper Rating Saatva Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Casper and Saatva mattresses. 72% 76% Casper mattresses earned a 72% customer satisfaction rating, which is on par with the average for all foam mattresses (72.5%); Saatva innersprings have a rating of 76%, which is much higher than the average innerspring rating of 65%.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Good According to owners, both the Casper and the Saatva mattresses typically last for six or seven years, which is comparable to the industry average for all mattress types.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions; innerspring mattresses tend to isolate motion to a much lesser extent. Fair Fair Saatva mattresses offer minimal motion isolation, which is to be expected of innerspring models, but our feedback indicates that foam-based Casper mattresses don’t isolate or minimize motion to a significant extent either.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring models. Fair Very Good Saatva mattresses are highly responsive and considered good for sex; by comparison, the Casper is not nearly as responsive and considered not as suitable for sex.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain; innersprings do not conform as closely and alleviate less pressure. Good Fair Saatva owners note that their mattress conforms more closely than other innerspring options, but the Casper (like other foam mattresses) provides closer conforming and more overall pressure relief.
Temperature Neutrality Foam retains more body heat, and foam mattress owners often ‘sleep hot’ as a result. Innersprings, on the other hand, usually sleep relatively cool. Fair Good Like many innersprings, the Saatva mattress retains minimal body heat and sleeps somewhat cool; comparatively, the Casper retains more body heat and sleeps warmer as a result.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Fair Good According to customer reports, the Casper emits lower amounts of off-gassing odor than the Saatva mattress — but neither model is associated with long-lasting smells.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Innerspring mattresses tend to offer stronger edge support, often due to foam encasements around the support core. Fair Very Good The Saatva mattress features a foam-encased support core for strong edge support and minimal sinkage where people usually sit. The Casper has stronger edge support than other foam models, but still falls short of the Saatva and other innersprings.
Noise Compared to innersprings and hybrids, foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components. Excellent Good The Casper is virtually silent, according to owners. The Saatva is not particularly loud compared to other innersprings, but most owners report some squeaks and moderate noises.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Poor The Saatva typically weighs between 110 and 120 pounds — or 27 to 37 pounds more than the Casper — which is heavy even by innerspring standards.

A sleeper’s experience on a mattress will often depend on his or her weight and preferred sleep position. The final table compares sleeper ratings for the Casper and Saatva mattresses based on these criteria.

Sleeper Position Sleeper Weight Casper Saatva
Side 130 lbs or less Very Good Fair
130 lbs to 230 lbs Good Good
230 lbs or more Fair Good
Back 130 lbs or less Good Very Good
130 lbs to 230 lbs Good Fair
230 lbs or more Good Good
Stomach 130 lbs or less Good Fair
130 lbs to 230 lbs Good Good
230 lbs or more Fair Fair

Conclusion

The Casper is a mixed memory foam and polyfoam mattress with a current customer satisfaction rating of 72%. For more information about this model, please visit our Casper Mattress Review page.

The Saatva is an innerspring mattress with a foam-and-minicoil comfort system and a bonnell coil support core. It had a customer satisfaction rating of 76%. To learn more, please visit our Saatva Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.