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Casper Hybrid Mattress Review

Written by - Brad Nehring.
Casper Hybrid Mattress Review

The Bottom Line.

  • The Casper Hybrid is constructed with pressure-relieving comfort foam and durable, supportive pocketed coils.
  • Below-average pricing makes the mattress a top-value pick.
  • Thanks to strong airflow through the coil layer, the Casper Hybrid maintains a cool, comfortable temperature throughout the night.

Save $100 on a new Casper Hybrid mattress.

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Casper Hybrid Overview

Casper is a mattress and bedding product company that has been in business since 2014. Currently, Casper offers five individual mattress models. This review will take a closer look at the Casper Hybrid, which was introduced in 2019.

This mattress was designed as a hybrid version of the flagship Casper mattress, which is an all-foam model. The Casper Hybrid features a 3-inch comfort system of polyfoam and memory foam, along with a polyfoam transitional layer and a 6-inch pocketed coil support core with a high-density foam base. Altogether, the mattress measures 12 inches thick. Like the original Casper mattress, the Casper Hybrid has a balanced ‘medium’ feel, which corresponds to a 5.5 on the 1-10 firmness scale.

Read on to learn more about the Casper Hybrid. This review includes construction specs, pricing, and performance ratings based on product testing and verified owner experiences. We’ll also compare the Casper Hybrid to other leading models and provide an overview of Casper’s shipping, return, and warranty policies.

Please note: The Casper Hybrid shares a product page with the original all-foam Casper mattress, even though the two beds are technically different. This review exclusively looks at the Casper Hybrid. For more information about the flagship Casper model, please visit our Casper Mattress Review.

Table of Contents

Full Video Review

Ratings Summary

Construction & Feel

Ratings Breakdown

Pricing & Discounts

Mattress Comparisons

 

Meet Our Testing Team
Brad
Brad
Charles
Charles
Elizabeth
Elizabeth
Mari
Mari
  • Sleepers who prefer a balance of body-conforming and responsiveness. The Casper Hybrid contours closer to the body than many competing hybrids, but thick pocketed coils give the mattress more bounce than the Casper Original and other all-foam models. This results in a combination of “sleeping on” and “sleeping in” the mattress.
  • People who often experience discomfort due to pressure points. Due to its close, consistent body-conforming and even weight distribution, the Casper Hybrid provides excellent pressure relief for sleepers – particularly those who weigh 230 pounds or less.
  • Hot sleepers. The Casper Hybrid allows strong airflow through its coil layer that cools off the interior of the bed and helps the surface maintain a comfortable temperature.
  • Couples. The Casper Hybrid isolates motion transfer better than other competing hybrids and its coils are fairly quiet, resulting in fewer sleep disturbances for those who share their bed with a partner.
  • Value-seekers. The Casper Hybrid has a relatively low price-point, making it more affordable than many similarly constructed hybrids from other brands.

Not Recommended for...

  • Sleepers who enjoy very responsive mattresses. Although the Casper Hybrid’s coils provide a noticeable bounce, the mattress is not as responsive as other traditional innerspring and hybrid models.
  • People who weigh more than 230 pounds. Heavier sleepers may find the Casper Hybrid too soft and lacking in support.

Tuck's Video Review

Our testing team evaluated the Casper Hybrid for pressure relief, motion isolation, and other important performance factors. To see their findings, check out the video below.
 

Ratings Summary


Tuck’s testing team conducted an extensive evaluation of the Casper Hybrid. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Criteria
Rating
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
Durability
Motion Isolation
Off-gassing
Pressure Relief
Temperature Neutrality
Edge Support
Noise
Sex
#

Durability

The Casper Hybrid has an expected lifespan of six and a half to seven years, which is typical for a hybrid with softer comfort layers.

#

Durability

The Casper Hybrid has an expected lifespan of six and a half to seven years, which is typical for a hybrid with softer comfort layers.

#

Motion Isolation

The Casper Hybrid's thick, softer comfort layers absorb and minimize more motion transfer than most competing models with firmer layers.

#

Motion Isolation

The Casper Hybrid's thick, softer comfort layers absorb and minimize more motion transfer than most competing models with firmer layers.

#

Off-gassing

Off-gassing is likely to occur when the Casper Hybrid is new, and odors may linger for some time after the mattress has been unboxed.

#

Off-gassing

Off-gassing is likely to occur when the Casper Hybrid is new, and odors may linger for some time after the mattress has been unboxed.

#

Pressure Relief

The Casper Hybrid is 'Medium' (5.5) and conforms somewhat closely to the sleeper's body; it is ideal for side and back sleepers who weigh 230 lbs. or less.

#

Pressure Relief

The Casper Hybrid is 'Medium' (5.5) and conforms somewhat closely to the sleeper's body; it is ideal for side and back sleepers who weigh 230 lbs. or less.

#

Temperature Neutrality

Strong airflow through the coil layer and a top comfort layer made of breathable, open-cell polyfoam allow the Casper Hybrid to sleep cool and comfortable for most.

#

Temperature Neutrality

Strong airflow through the coil layer and a top comfort layer made of breathable, open-cell polyfoam allow the Casper Hybrid to sleep cool and comfortable for most.

#

Edge Support

Despite its hybrid construction, the Casper Hybrid's edges are prone to significant sinkage. This can make it more difficult for owners to get in and out of bed.

#

Edge Support

Despite its hybrid construction, the Casper Hybrid's edges are prone to significant sinkage. This can make it more difficult for owners to get in and out of bed.

#

Noise

The Casper Hybrid may produce occasional squeaks and creaks, but the pocketed coils do not make as much noise as other coil types.

#

Noise

The Casper Hybrid may produce occasional squeaks and creaks, but the pocketed coils do not make as much noise as other coil types.

#

Sex

The Casper Hybrid is less responsive than many of its hybrid competitors; some couples may find it lacks bounciness and springiness.

#

Sex

The Casper Hybrid is less responsive than many of its hybrid competitors; some couples may find it lacks bounciness and springiness.

As you can see, the Casper Hybrid performed particularly well in areas such as pressure relief and temperature neutrality. For a detailed look at each category, check out our ratings breakdown.

Sleep Position Ratings

As part of our ratings process, we evaluated the Casper Hybrid across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach

Casper Hybrid Awards

Based on positive ratings from our testing teams and mattress owners, the Casper Hybrid has earned the following awards in Tuck Mattress Guides.

Tuck readers save $100 on the Casper Hybrid.

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How Is the Casper Hybrid Constructed?

Casper-Hybrid-Layers-Still_350x350

Cover

The Casper Hybrid’s top cover is made of 100 percent polyester, while the side panels and bottom are a polyester-spandex blend. These materials give the cover a very soft and stretchy feel.

The zippered cover can be removed for cleaning, but it should not be washed or dried in any household machines. Casper recommends spot-cleaning with mild detergent and air-drying. Mattress owners can order a replacement cover from Casper if needed.

Comfort Layers

The Casper Hybrid’s comfort system measures 3 inches thick. The top 1.5-inch layer consists of standard polyfoam. This material is more responsive than memory foam, giving the mattress a noticeable bounce.

The second 1.5-inch layer is made of 4 PCF memory foam, a low- to medium-density material that feels very soft. This component combines with the top polyfoam layer to create a balanced feel for sleepers. The foams contour closely to the body for exceptional pressure relief, but the bed is also supportive and fairly responsive like other hybrids.

Transitional Layer

A 1.5-inch transitional layer of 2.5 PCF polyfoam is located between the memory foam layer and the pocketed coils. This component acts as a buffer that maintains an even surface for sleepers and prevents their bodies from sinking into the coil layer.

This polyfoam material is zoned, with the top half softer and the bottom half firmer. This results in extra cushioning for the shoulders and back, and enhanced support for the hips.

Support Layers

Like other hybrids, the Casper Hybrid has a support core made of pocketed coils. The coils, which measure 6 inches thick, are reinforced with 1 inch of high-density base polyfoam. These components stabilize the entire bed to prevent excessive sagging in the sleep surface.

Mattress Height

The Casper Hybrid measures 12 inches thick. This makes it a higher-profile mattress, though its height is on par with the average hybrid. The bed’s profile allows extra space for deep comfort materials without sacrificing coil thickness, which is essential for even support.

Product Name Firmness Options Thickness Support Core Components Comfort Layer Components Cover Components
Casper Hybrid Medium (5.5) 12″ 6″ Pocketed Coils
1″ 1.8 PCF HD Polyfoam
1.5″ Polyfoam
1.5″ 4 PCF Memory Foam
1.5″ 3.5 PCF Polyfoam
100% Polyester (Top)
Stretch-polyester (Bottom/Side Panels)

What Are the Firmness and Feel Like?

The Casper Hybrid has a medium feel, which rates as a 5.5 on the 1-10 firmness scale. The polyfoam and memory foam comfort layers conform closely to the body, resulting in better-than-average pressure relief for sleepers weighing 230 pounds or less.

In addition to the comfort materials, the Casper Hybrid’s zoned transitional layer provides enhanced support for the sleeper’s midsection and hips while cushioning the shoulders. This ensures spinal alignment for most lightweight and average weight sleepers, particularly those who sleep on their side and/or back.

The Casper Hybrid is also fairly responsive, but the mattress is less bouncy than most competing hybrids. This makes the Casper Hybrid optimal for sleepers who prefer a combination of pressure relief and support.
 

Ratings Breakdown

Performance Ratings

Next, we’ll take an in-depth look at our performance ratings for the Casper Hybrid. These ratings are based on findings from our in-house and external sleep testers, as well as experiences from verified mattress owners.

Durability

The Casper Hybrid debuted in 2019. For this reason, we have not been able to evaluate the bed over the average mattress lifespan of six to eight years. Our durability rating for the Casper Hybrid is based on its materials and quality of construction, as well as owner experiences with the mattress and Casper’s overall reputation.

We have given the Casper Hybrid an expected lifespan of about seven years, which is on par with the average hybrid model. Thick pocketed coils and dense transitional and base foams help prevent the mattress from sagging too much in the middle over time.

However, our testers also noticed significant sinkage when they sat on the bed’s edges. Comparatively, hybrid models typically offer strong edge support due to their coil systems. This suggests the Casper Hybrid’s perimeter could weaken more quickly. (See our ‘Edge Support’ breakdown below for more information.)

Like other beds with foam comfort layers, the Casper Hybrid is susceptible to body impressions that form on the surface over time. These impressions can compromise overall support. To preserve the surface longer, we recommend rotating the mattress head-to-foot every three to six months.

Motion Isolation

Casper-Hybrid-Motion-Isolation-Still_350x350

To evaluate the Casper Hybrid for motion isolation, we asked two testers to lie down on the mattress at the same time. One tester moved around in bed while the other felt for motion transferring across the surface. Our testers noted better motion isolation compared to other hybrids. These findings were consistent with feedback from our external sleep testers with sleep partners.

Hybrids can be somewhat iffy when it comes to motion isolation. Even those with thick comfort layers tend to be fairly responsive, resulting in more motion transfer and the higher potential for sleep disruptions. Thanks to its less responsive comfort layers, the Casper Hybrid is a notable exception to this trend.

Off-Gassing

When unboxing the Casper Hybrid, our staff noticed the mattress emitting some fairly strong off-gassing odors. These smells were still present, albeit not as pungent, when we evaluated the mattress again a few days later. We don’t anticipate major odor issues with the Casper Hybrid long term. That said, the mattress produces more initial off-gassing than other competing hybrids.

All mattresses emit some off-gassing when you first pull them out of the box, but models with polyfoam and/or memory foam layers tend to be smellier. Hybrid and innerspring models usually have lower odor potential thanks to strong airflow through their coil layers, but the Casper Hybrid appears to be an outlier for this category.

Pressure Relief

Casper-Hybrid-Pressure-Relief-Still-2_350x350

For our pressure relief evaluation, we asked our testers to lie down on a sensory pad that tracks pressure build-up in the shoulders, hips, and other sensitive areas of the body. Each tester moved around to see if pressure increased or decreased in different sleep positions. They found the Casper Hybrid offers excellent overall pressure relief, especially for lightweight and average weight side-, back-, and stomach-sleepers.

The Casper Hybrid’s exceptional pressure relief can be largely attributed to its material construction. The polyfoam and memory foam layers conform closely, creating a pressure-relieving cradle for the body, while the transitional and support layers keep sleepers on an even plane without sagging excessively to prevent added discomfort.

Temperature Neutrality

Our testers found the Casper Hybrid quite cool. The mattress offers better temperature neutrality than the Casper mattress due to the addition of a pocketed coil support core, which circulates air better than the original’s all-foam support core. Hybrid and innerspring models generally sleep cooler for this reason.

Edge Support

Casper-Hybrid-Edge-Support_350x350

To evaluate edge support, we asked testers in different weight groups to sit along the perimeter of the bed. All of the testers noticed significant sinkage, indicating weaker edge support for the Casper Hybrid compared to other innerspring and hybrid models. This means some sleepers – heavier individuals, in particular – may have a difficult time getting on and off the bed.

However, the testers all felt secure lying next to the edges of the mattress. Some beds with weaker edge support cause feelings of “roll-off,” but this was not the case with the Casper Hybrid. The perimeter has enough reinforcement to feel relatively stable for sleepers, even if it sinks a bit when people sit along the edges.

Noise

When evaluating the Casper Hybrid, our testers did not notice any sounds coming from the coil system. Although the coils may become more prone to squeaking and creaking over time, we do not anticipate noise being a major issue for owners. This characteristic, coupled with the hybrid’s very good motion isolation, makes the mattress a good choice for people who awaken easily due to their sleep partner’s movements.

Pocketed coils tend to make less noise than other coil types, such as bonnell or offset. Although hybrids are not silent like most all-foam and all-latex mattresses, they are not associated with noise complaints like traditional innerspring models.

Sex

The Casper Hybrid is not as responsive as many competing hybrid and innerspring mattresses. As a result, the mattress lacks the signature bounce of these models that some couples prefer during sex. However, the Casper Hybrid’s conforming polyfoam and memory foam layers provide good traction for sex.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, the Tuck team evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

Our lightweight sleep testers found the Casper Hybrid very comfortable. The bed’s medium feel and close body-conforming ensures ample cushioning and good spinal alignment for most side sleepers under 130 pounds, while the transitional and coil layers create an even, supportive surface for those who sleep on their back or stomach.

Sleepers who weigh less than 130 pounds often prefer softer mattresses. Firmer beds do not conform as closely, and lightweight people often receive inadequate pressure relief as a result. Since the Casper Hybrid contours closer than other hybrids, it alleviates pressure better than many of its leading competitors.

Average Weight Sleepers – 130 to 230 lbs.

Our average weight sleep testers also found the Casper Hybrid comfortable. This was especially true for side-sleepers, who experienced close body-conforming and good spinal alignment. Back-sleepers between 130 and 230 pounds also noted consistent support and even weight distribution, thanks in part to the bed’s zoned transitional layer.

Mattresses with medium to medium-firm settings are typically the best option for average weight sleepers. The surface conforms closely to alleviate pressure and align the spine, but the bed is also supportive enough to withstand excessive sagging.

Heavyweight Sleepers – More than 230 lbs.

Casper-Hybrid-Heavy-Broll_350x350

Our heavyweight testers did not find the Casper Hybrid as comfortable as testers in the other two weight groups, but their findings varied by sleep position. Side-sleepers noted sagging around the shoulders, which led to some added pressure, but overall support was good. Back-sleepers also experienced some sagging but found the mattress adequate in terms of support and pressure relief.

Heavier stomach-sleepers reported significant sagging, though this is to be expected. Stomach-sleepers often experience sagging because they carry more weight in their midsection than other areas of the body, causing them to sink deeply into the bed. This issue can be compounded if the sleeper is heavier and/or the mattress is softer. Although preferences vary by individual, most heavier stomach-sleepers prefer firmer mattresses for this reason.

Pricing and Discounts

  • Twin $716
  • Twin XL $761
  • Full $986
  • Queen $1,076
  • King $1,256
  • Cal King $1,256

Save $100 on the Casper Hybrid mattress.

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How Does the Casper Hybrid Compare to Other Beds?

Casper Hybrid vs. Casper Mattress

The Casper Mattress is Casper’s flagship model, and served as the inspiration for the Casper Hybrid. Both the Casper and the Casper Hybrid are constructed with the same comfort and transitional layers. They also share a 12-inch profile and medium feel, though the Casper is slightly softer and provides a deeper pressure-relieving cradle for sleepers.

Support core construction is the key difference between these two mattresses. The Casper has a 7.5-inch support core made of high-density polyfoam, whereas the Casper Hybrid has 6-inch pocketed coils reinforced with 1 inch of high-density polyfoam. The Casper provides better motion isolation and makes less noise as a result, while the Casper Hybrid offers better temperature neutrality and more responsiveness due to its coils.

The Casper Hybrid costs slightly more than the Casper, but both are considered low-priced mattresses. Buyers should base their decision on whether they prefer the cooler and more responsive feel of a hybrid, or the body-cradling feel of an all-foam mattress.

Read our complete Casper Mattress Review.

Casper Hybrid vs. Casper Wave

The Casper Wave features comfort layers made of polyfoam, blended latex, and memory foam, along with high-density polyfoam in the transitional and support layers. The mattress has a medium-soft feel that hugs the body closer and sinks deeper than the Casper Hybrid. As a result, the Wave is exceptionally well-suited for lightweight sleepers.

The Wave measures 11.5 inches thick, giving it a slightly lower profile than the Casper Hybrid. However, the Wave’s 5.5-inch base foam layer lacks the support of the hybrid’s pocketed coils and is more susceptible to sagging. This makes the Casper Hybrid a better choice for heavier individuals. The Wave can also trap heat for some sleepers, while the Casper Hybrid’s coil layer circulates air to ensure good overall temperature neutrality.

The Wave is significantly more expensive than the Casper Hybrid. Lightweight sleepers and those seeking excellent motion isolation may choose the Wave, but the Casper Hybrid offers much more value at its price-point.

Read our complete Casper Wave Mattress Review.

Casper Hybrid vs. Casper Wave Hybrid

Like the Casper Hybrid, the Casper Wave Hybrid is a newer hybrid model inspired by one of Casper’s non-hybrids. Like its namesake, the Wave Hybrid has polyfoam, latex, and memory foam comfort layers. It also shares the Wave’s medium-soft feel, but the hybrid has a thicker 13-inch profile.

The Casper Hybrid and Wave Hybrid are comparable because they each have 6-inch pocketed coils and a high-density foam base. The Wave Hybrid also features a high-density foam encasement around the coils, which provides more reinforcement for the perimeter. As a result, the Wave Hybrid offers better edge support. Both beds isolate motion transfer better than the average hybrid. Temperature neutrality is a major strength of each model, as well.

The most notable difference between the Casper Hybrid and Wave Hybrid is their price-point. The former is considered very affordable compared to other hybrids, while the latter is much more expensive than average. Cost will likely influence the buyer’s decision more than any other factor.

Read our complete Casper Wave Hybrid Mattress Review.

Casper Hybrid vs. Casper Essential

The Casper Essential is constructed with a polyfoam comfort layer, memory foam transitional layer, and high-density polyfoam support core. The mattress measures 11 inches thick, giving it a comparable profile to the Casper Hybrid, but the Essential has a medium-firm feel that rates at a 6 on the 1-10 firmness scale.

Like other all-foam beds, the Essential isolates motion transfer very well and does not make any noise. However, the Casper Hybrid’s coil system provides better overall support, especially for heavier individuals and side-sleepers, and it’s pressure-relieving abilities far exceed the Essential’s.

The Essential’s responsive, medium-firm feel make it a good option for those who like a combination of sleeping “on” and sleeping “in” their mattress, and its low price-point is very budget-friendly. However, our testing shows the Casper Hybrid provides better support and pressure relief across different weight and position groups.

Read our complete Casper Essential Mattress Review.

Casper Hybrid vs. DreamCloud

The DreamCloud is a hybrid model constructed with a foam-padded Euro-top comfort layer, gel memory foam comfort layer, and pocketed coil support core. The DreamCloud is noticeably firmer than the Casper Hybrid. As a result, the latter is better suited to lightweight sleepers while the former provides better support for heavier individuals.

The DreamCloud is also 3 inches thicker, making it a great option for those who prefer beds with very thick profiles. In terms of edge support, the DreamCloud and Casper Hybrid sink a fair amount when people sit along the perimeter. Both beds also provide very good temperature neutrality, but the Casper Hybrid’s less responsive surface allows it to isolate more motion transfer.

The DreamCloud costs less than the Casper Hybrid, but both beds are considered high-value picks. Because the beds offer comparable performance in most key areas, the decision for many buyers will come down to firmness and profile preferences.

Read our complete DreamCloud Mattress Review.

Casper Hybrid vs. Saatva

The Saatva is a luxury innerspring built with comfort layers of polyfoam, memory foam, and pocketed microcoils, along with a bonnell coil support core. This “coil-on-coil” design gives the Saatva a very responsive feel akin to sleeping “on” – as opposed to sleeping “in” – the mattress. Comparatively, the Casper Hybrid’s less responsive feel results in a combination of sleeping on and sleeping in the bed.

The Saatva is available in medium-soft, medium-firm, and firm settings, as well as 11.5-inch and 14.5-inch profiles. This wider selection ensures most sleepers can find a Saatva setting that feels sufficiently comfortable and supportive, regardless of their weight and preferred sleep position. The Casper Hybrid’s single firmness and thickness options may be more limiting, though the mattress conforms closer and alleviates more pressure for lightweight and average weight sleepers than the Saatva.

Price-points between the Saatva and Casper Hybrid are fairly comparable. Before deciding between the two models, shoppers should determine which firmness setting they like best, and whether they prefer the exceptional responsiveness of the Saatva or the more balanced feel of the Casper Hybrid.

Read our complete Saatva Mattress Review.

Casper Hybrid vs. T&N Hybrid

The T&N Hybrid from Tuft & Needle is similar to the Casper Hybrid in several ways. Both beds have a medium (5.5) feel and 12-inch profile, and their designs include 6-inch pocketed coils reinforced with high-density base foam.

Comfort layer composition is where these two beds primarily differ. The T&N Hybrid has a quilted-foam pillow-top, followed by comfort layers of gel-infused polyfoam and microcoils. This coil-on-coil construction (similar to the Saatva’s) creates a very responsive surface, resulting in less motion isolation for the T&N Hybrid, but both beds provide comparable levels of body-conforming and pressure relief – especially for lighter individuals.

The T&N Hybrid costs more than the Casper Hybrid, but both models are priced much lower than the average hybrid model. Those who like the responsive feel of traditional innerspring and hybrid beds will likely prefer the T&N Hybrid, while sleepers who enjoy a combination of sleeping “on” and sleeping “in” their mattress should opt for the Casper Hybrid.

Read our complete Tuft and Needle Mattress Review.

Casper Hybrid

Casper

Casper Wave

Wave Hybrid

Casper Essential

DreamCloud Mattress

Saatva Mattress

T&N Hybrid

MATTRESS TYPE HybridFoamFoamHybridFoamHybridInnerspringHybrid
PRICE RANGE $1,195$995.00$2,395.00$2,695$595.00$1,199$1,099$1,495
FIRMNESS OPTION 5.55.54.54.566.54,6,7.56
AVAILABILITY online, in-storeonline, in-storeonline, in-storeonline, in-storeonline, in-storeOnlineonlineonline
SLEEP TRIAL 100 nights100 nights100 nights100 nights100 nights365 nights120 nights100 night
WARRANTY LENGTH 10 Year, Limited10 Year, Limited10 Year, Limited10 Year, Limited10 Year, LimitedLifetime15 Year, Non-prorated10 Year, Non-prorated
Tap here to see more mattress stats

Casper Hybrid Mattress FAQ

  • Sleep Trial 100 nights

  • Shipping Free to contiguous U.S. and Canada

  • Warranty 10 years, non-prorated

  • Made In USA

  • Where Can I Buy the Casper Hybrid Mattress?

    The Casper Mattress is available for purchase on the Casper Sleep website. It is also sold through select retailers, including Amazon.com and Target. Casper also operates a total of 14 brick-and-mortar stores in Connecticut, Delaware, Massachusetts, New Jersey, New York, and Pennsylvania. A full store directory is found online.

  • Where Do They Ship?

    Casper ships free to anywhere in the contiguous U.S. Charges apply to Hawaii, Alaska and parts of Canada.

  • White Glove Delivery?

    White Glove Delivery is available at an additional charge for the Casper, as well as the Casper Hybrid and Casper Essential. This service is free for Casper Wave and Casper Wave Hybrid orders.

  • Old Mattress Removal

    Old mattress removal is offered with White Glove delivery. The Wave and Wave Hybrid qualify for free White Glove delivery, while orders for the Casper, Casper Hybrid, and the Essential will incur additional White Glove charges.

  • Full Delivery Policy

    The delivery policy for Casper mattresses is as follows:

    1. UPS Ground is used for Casper deliveries. Most customers will receive their Casper mattress within two to five business days of the original purchase, depending on their location.
    2. Free standard shipping is offered to all customers in the contiguous U.S. and parts of Canada. Additional fees may apply for Hawaii and Alaska. For Canadian customers, additional fees may apply for Northwest Territories, Yukon and Nunavut. Customers in New York City, Los Angeles, and San Francisco are eligible for same-day courier deliveries.
    3. White Glove delivery is offered nationwide; previously, this service was only available in select U.S. cities. White Glove Delivery entails mattress setup and packaging removal, as well as old mattress removal upon request. White Glove delivery is available free-of-charge for The Wave and Wave Hybrid; the other three Casper mattresses will incur additional charges for White Glove services.
  • Trial Period and Warranty Details

    Trial Period and Guarantee

    Casper offers a 100-night sleep trial for all five Casper mattress models.

    1. This trial does not require a break-in period of any kind. Owners may elect to return the mattress and receive a full refund, including shipping fees, at any point during the sleep trial.
    2. Casper will arrange for couriers to come pick up the mattress from the owner’s home, at which time it will either be recycled or donated to charity.
    3. Customers who purchase their Casper mattress from Amazon.com will also be eligible for the 100-night trial.

    Warranty

    Casper offers a 10-year non-prorated warranty:

    1. Warranty coverage kicks in on the original mattress purchase date.
    2. During the warranty coverage period, Casper will replace or repair a defective mattress. Casper will cover fees for returning a defective mattress to the company, but the owner will be required to pay fees for having a replaced or repaired mattress shipped back to them.
    3. Mattress owners must pay the difference if their defective mattress is replaced with an upgrade model.
    4. In the event that a defective mattress is repaired or replaced with the same mattress model, the original warranty coverage will continue. If the mattress is replaced with an upgrade, then a new warranty will be issued beginning on the date that the upgrade is purchased.
    5. The warranty will be voided if the owner does not provide a proper foundation to support the mattress. According to Casper, proper foundation options include the following: a foundation and modern box spring with wooden slats that are no more than 4 inches apart; a flat platform bed; or a slatted base made of wood with slats that are no more than 4 inches apart.
    6. The warranty will cover body impressions in the sleep surface measuring 1 inch or deeper despite proper use and handling. The warranty also covers physical flaws that cause mattress materials to split or crack, and manufacturing defects associated with the mattress cover.
    7. The warranty does not cover impressions measuring less than 1 inch deep. Additional defects not covered under warranty include physical damage such as burns and stains, and comfort issues that arise due to normal wear and tear or changes in the owner’s mattress preferences.
    8. The warranty is exclusively available to the original purchaser of the mattress. Anyone who purchases or acquires this mattress second-hand does so ‘as is’, and will not be eligible for warranty coverage.

Company Information

  • Customer Service

    8 out of 10 owner experiences show customers have had a positive experience with Casper, irrespective of whether or not they liked their mattress.

  • Company History

    Casper was founded in 2013, and officially launched in April 2014.

  • BBB Rating

    Casper Sleep currently holds an ‘A+’ rating with the Better Business Bureau.

  • Physical Stores

    Casper also operates a total of 14 brick-and-mortar stores in Connecticut, Delaware, Massachusetts, New Jersey, New York, and Pennsylvania. A full store directory is found online.

  • Contact Casper

    Online form | 1-888-498-0003 | Casper.com

  • Find Casper on Social

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