Based on 1,499 verified customer experiences from 34 unique sources.
What You Need to Know about the Bed In A Box Mattress
Mattress Type and Components: BedInABox offers gel memory foam mattresses. Currently, six different models in this category are available:
The PacBed Lite has a comfort layer made from 2.5 PCF gel memory foam and a support core made from 1.8 PCF polyfoam. The cover is a polyester stretch-knit. At nine inches, this is the thinnest memory foam mattress available from BedInABox.
The PacBed Original, as the name suggests,shares a similar construction with the PacBed Lite. The comfort layer is made from 3.25 PCF gel memory foam, and the support core is constructed from 2.2 PCF polyfoam. The cover is a polyester stretch-knit
The Azul has a comfort system with a top layer of 3.25 PCF memory foam and a bottom layer of 1.8 PCF transitional polyfoam. The support core is constructed from 2.2 PCF polyfoam, and the cover is a polyester knit.
The Tranquility features a comfort layer made from 3 PCF gel memory foam and a support core made from 2.4 PCF polyfoam. The cover is knit from Tencel® lyocell.
The Silk Symphony is a flippable mattress. One side, featuring a comfort layer of 3 PCF gel memory foam, is Medium Soft; the other side, which features the 2.4 PCF polyfoam support core, is Firm. Both sides feature a silk-blend cover.
The Serenity features a comfort system with a top layer of gel memory foam and a bottom layer of polyfoam. The dual-layer support core has a top layer of 1.8 PCF transitional polyfoam and a base layer of 2.2 PCF polyfoam. The quilted foam cover features phase-change material (PCM).
Wide selection of models, sizes, and firmness options
Longer-than-average durability for most models
Free shipping anywhere in the U.S.
A+ BBB rating
Above-average price-point for most models
Weak edge support
High off-gassing potential
60-night break-in period required for sleep trial
Product and Price Range: BedInABox mattresses are available in a total of 10 different sizes: Twin, Twin XL, Full, Queen, Short Queen, Split Queen, King, Split King, California King, and Split California King. Please note that some models are not available in all of these sizes. Prices vary by selected model and size; a full size-by-size price breakdown is found in the ‘Pricing and Delivery Details’ section. All BedInABox mattresses are manufactured in the United States.
Customer Satisfaction Rating: 77% to 85% (varies by model) Calculated from: 1,499 customer experiences from 34 individual sources
Main Competitors: BedInABox’s main competitors include other mattress brands that offer memory foam models and primarily sell their products online. Availability: BedInABox mattresses are sold on the BedInABox website. Further, every current BedInABox mattress with the exception of the Azul and the PacBed Lite is available on Amazon.com. BedInABox also operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s headquarters are located. Amazon rating: 5.0 (Tranquility), 3.6 (PacBed Original), 3.1 (Serenity), 3.0 (Silk Symphony) BBB rating: A+
BedInABox Customer Satisfaction Rating Comparison
BedInABox Mattress Sleep Ratings
What BedInABox Users Say
Based on data collection, this is an overall customer sentiment regarding BedInABox mattresses.
All six memory foam mattresses from BedInABox have earned above-average customer satisfaction ratings compared to other memory foam models.
Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.
Fair (Azul and PacBed Lite) Very Good (all other models)
The Azul and PacBed Lite have not been on the market long enough to be assessed for long-term performance, but the other BedInABox models have longer-than-average lifespans.
Memory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.
Very Good (all models)
Our feedback indicates that BedInABox mattresses absorb motion and reduce transfer to a significant extent, resulting in fewer nighttime disruptions for couples.
Memory foam is not very responsive and has little to no bounce. As a result, memory foam modles may not be as good for sex as other mattress options.
Good (Tranquility and PacBed Lite) Fair (all other models)
The Tranquility and PacBed Lite are firmer than other BedInABox memory foam mattresses, making them slightly bouncier and better for sex.
Memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.
Very Good (all other models) Good (Tranquility and PacBed Lite)
Due to their relatively high firmness, the Tranquility and PacBed Lite do not conform as closely or alleviate as much pressure as the other BedInABox memory foam models.
Memory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.
Fair (all models)
BedInABox claims the gel-infused memory foam in its mattresses will reduce heat retention, but some sleepers still claim their mattress can be a heat trap.
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
Poor (all models)
Even by memory foam mattress standards, BedInABox models produce a high degree of strong off-gassing odor that may linger for several days.
Because of their construction, memory foam mattresses often feature little to no edge support.
Poor (all models)
BedInABox mattresses — like most memory foam models — have been criticized for poor edge support, and some sleepers have reported excessive sinkage where they tend to sit.
Memory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal components
Excellent (all models)
BedInABox gel memory foam mattresses produce little to no noise when bearing weight.
Ease of Moving and Rotating
Memory foam mattresses tend to be lighter, which makes them easier to move. They never need to be flipped, since only one side is designed for sleeping.
Excellent (PacBed Lite) Good (all other models) Fair (Serenity and Silk Symphony)
A Queen-size PacBed Lite weighs only 51 pounds, making it easy to move by mattress standards. The Serenity and Silk Symphony mattresses are the heaviest, each weighing more than 100 pounds in the Queen size.
Only available for the Tranquility, Silk Symphony, and Serenity
The next table features a complete size-by-size cost breakdown of the six current BedInABox memory foam models.
Split Cali King
How Is the Mattress Shipped?: BedInABox memory foam mattresses are compressed for shipping. The mattress must be unboxed within 30 days of the delivery; otherwise the warranty will be voided. Where Do They Ship?: BedInABox ships mattresses anywhere in the U.S., including Alaska and Hawaii. International deliveries are not available at this time. Delivery Fee: Standard deliveries are free of charge anywhere in the U.S., including Alaska and Hawaii.
Delivery Policy: The delivery policy for BedInABox is as follows:
Purchase orders are normally processed and shipped within two business days.
Expected delivery times within the contiguous U.S. are 1 to 4 business days. For addresses in Alaska, Hawaii, and certain areas of the U.S., the estimated delivery time is 5 to 7 business days.
Orders that include multiple packages (such as a mattress and foundation) will almost always arrive together. In the event that one package arrives before the other(s), the remaining component(s) should arrive one day later.
A signature is not required to receive the mattress package unless the customer lives in an apartment or condominium. At the carrier’s discretion, he/she may hold the package at the nearest shipping center or leave it on the customer’s doorstep.
BedInABox ships mattresses to army post offices (APOs), but the weight limit for these deliveries is 70 lbs and shipping fees start at $100. Materials that cannot fit into the box will be shipped separately, and incur separate charges.
In the event that their mattress is damaged during delivery, customers are encouraged to call the BedInABox Sleep Specialist department.
Customers may cancel their order before it has shipped; as a general rule, they should contact BedInABox within 24 hours to ensure their request will be processed in time. If the mattress has already shipped, the customer will be able to refuse the mattress at their door but will be required to pay shipping charges and restocking fees. According to the BedInABox website, these fees can amount to 10% to 20% of the original mattress price.
Customers who refuse a mattress that is in new condition with no damage will be issued a refund, but they will also be required to pay roundtrip shipping costs and restocking fees.
Old Mattress Removal: Because private couries handle BedInABox deliveries, the company does not offer old mattress removal.
BedInABox Product Specifications and Firmness
Each BedInABox mattress has a different firmness — and in the case of the flippable Silk Symphony, two firmnesses. All firmnesses are calculated using Tuck’s 1-10 firmness scale. The table below lists a complete breakdown of the layers and specification for all six BedInABox memory foam mattresses.
Support Core Components
Comfort Layer Components
6.5 (Medium Firm)
6″ 1.8 PCF Polyfoam
3″ 2.5 PCF Gel Memory Foam
8″ 2.2 PCF Polyfoam
3″ 3.25 PCF Gel Memory Foam
4.5 (Medium Soft)
5″ 2.2 PCF Polyfoam
3″ 3.25 PCF Gel Memory Foam 3″ 1.8 PCF Polyfoam
8″ 2.4 PCF Polyfoam
3″ 3 PCF Gel Memory Foam
Tencel® Lyocell Knit
Side 1: 4 (Medium Soft) Side 2: 7 (Firm)
8″ 2.4 PCF Polyfoam (Side 2)
3″ 3 PCF Gel Memory Foam (Side 1)
Side 1: 2″ Quilted Silk Blend Side 2: 1″ Smooth Silk Blend
4″ 1.8 PCF Polyfoam 4″ 2.2 PCF Polyfoam
1″ Gel Memory Foam 2″ Polyfoam
2″ Foam with Phase-change Material
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
What Type of Sleeper Is Best Suited for a BedInABox Mattress?
Based on our customer feedback, BedInABox mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with BedInABox, irrespective of whether or not they liked their mattress. BBB rating: A+ Company History: BedInABox was launched in 2004, and officially incorporated in 2006. Physical Stores: BedInABox operates a brick-and-mortar showroom in Johnson City, Tennessee, where the company’s corporate office is also located. Additionally, BedInABox mattresses are sold at 15 authorized retailers in nine different states. Corporate Address: 220 E. Millard Street Johnson City, TN 37601 Phone Number: 1-800-588-5720 Contact Email: Online form Company Website: www.bedinabox.com Facebook Instagram Twitter
Trial Period and Guarantee: BedInABox offers a 120-night sleep trial for all mattress purchases.
The sleep trial includes a mandatory 60-night break-in period. Customers may not return their mattress for a full refund until they have tested out the mattress for at least 60 nights.
BedInABox will cover all shipping and handling fees associated with mattress returns, and customers will receive a full product refund if they choose to return their mattress after 60 nights.
Per the BedInABox website: ‘Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer‘. BedInABox will not accept returns for ‘incorrectly ordered mattresses.’ Customers can contact the BedInABox Sleep Specialist division for assistance in selecting a correctly sized mattress.
BedInABox reserves the right to refuse sale to a mattress customer who has previously returned a mattress.
Warranty: BedInABox offers a 20-year warranty for all mattresses.
The warranty is divided into nonprorated and prorated coverage periods.
The first 5 years of warranty coverage are nonprorated, and BedInABox will replace or repair defective mattresses at no expense to the owner and cover shipping and handling costs.
Years 6 to 10 of the warranty are also nonprorated, but the owner must cover transportation and handling costs.
Years11 to 20 of the warranty are prorated. In the 11th year of warranty coverage, the owner will be able to replace the mattress at a cost of 50% of the original mattress price; the prorated charge will increase by 5% for each successive year, ending with a 95% prorated charge during the 20th year of coverage. The owner must cover transportation and handling costs, as well.
BedInABox mattresses are designed to perform on ‘firm, solid-surface, non-spring’ foundations. The warranty will be voided if the owner supports his/her mattress with ‘unqualified foundations, box springs, adjustable bed bases, or bed frames’. If a warranty claim is filed, the purchaser may be asked for proofofproper foundation.
The warranty will be voided if the mattress is not unpackaged within 30 days of delivery.
The warranty will cover the following defects:
Sagging or indentations in the sleep surface that measure one inch (1″) or deeper during the first five years, or one and quarter inch (1 1/4″) during years 6 through 20.
The BedInABox mattress warranty will not cover the following:
Sagging or indentations in the sleep surface that do not measure one inch (1″) or deeper during the first five years, or less than one and quarter inch (1 1/4″) during years 6 through 20.
Expected increases in the softness of the memory foam, which are considered normal wear and tear.
Replacements or repairs due to changes in the owner’s comfort preference.
Burns, cuts, tears, liquid damage, stains, ‘abnormal soiling’ and other damages that do not occur during manufacturing or shipping.
This warranty is exclusively available to the original purchaser who buys their mattress from BedInABox or an authorized retailer. Anyone who purchases or acquires the mattress from the original owner or a non-authorized retailer will not receive warranty coverage.
Similar Mattress Options
Finally, let’s look at some mattress models that are comparable to BedInABox’s selection. The following four brands offer memory foam mattresses online. For more information about these brands, please click the links in the top row of the table.