Voila Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Voila Mattress

Mattress Type and Components:

  • Voila offers hybrid mattresses that are available in three different firmness ratings: Plush, Medium, or Firm. The exact composition will depend on the selected firmness rating.
  • The comfort layer features the following components (top to bottom):
    • A top layer of 3 PCF gel memory foam.
    • A second layer of 4 PCF gel memory foam (Medium and Firm) or 2.5 PCF polyfoam (Plush).
    • A third layer of latex (Medium and Firm only).
    • A rectangular ‘edge support’ polyfoam layer that spans all four side wall edges of the comfort layer
  • The support core includes the following (top to bottom):
    • A top layer of polyfoam (Medium and Firm only).
    • A second layer containing 768 pocketed coils. Thin fiber insulator pads are also placed above and below the coil layer.
    • A rectangular ‘edge support’ polyfoam layer that spands all four side wall edges of the support core.
    • One bottom layer (Plush) or two bottom layers (Medium and Firm) of HD polyfoam.
  • The cover is woven from stretch polyester and inset with mesh side panels.

Pros:

  • Three different firmness settings are available to accommodate a larger range of sleeper firmness preferences.
  • The price-point for Voila mattresses is below-average compared to other hybrids with memory foam, latex, and pocketed coil components.

Cons:

  • The 100-night sleep trial includes a mandatory 30-night break-in period, meaning that customers will not be eligible to return their mattress for a full refund until at least 30 nights have elapsed. This may cause confusion with customers who do not read the fine print.
  • Voila Mattresses, Inc., was incorporated in 2016. As a result, the long-term performance of this mattress has not been accurately assessed.

Product and Price Range: Voila mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $699 (Twin) to $1,499 (King and California King); the firmness level will not affect the price.

Amazon rating: Voila mattresses are not currently sold on Amazon.com
BBB rating: Voila has not received a grade from the Better Business Bureau

 

Voila Price Comparison

Voila Pricing and Delivery Details

SizeDimensions Height Price
Twin38 1/2″W x 74 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$699
Twin Extra Long (XL)38 1/2″W x 79 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$799
Full53 1/2″W x 74 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$999
Queen59 1/2″W x 79 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$1,199
King75 1/2″W x 79 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$1,499
California King71 1/2W” x 83 1/2L”10 1/4″ (Firm)
11 1/4″ (Medium)
12″ (Plush)
$1,499

How Is the Mattress Shipped?: Voila mattresses are compressed, rolled, and shipped in a box. These boxes all measure 15″ in width and 16″ in height; box lengths range from 45″ (Twin and Twin XL) to 82″ (King and California King). According to Voila, the mattress will fully expand within two to four hours once it is removed from its packaging.
Where Do They Ship?: Voila will ship mattresses to customers anywhere in the U.S., including Alaska and Hawaii.
Delivery Fee: There is no charge for standard delivery to the lower 48 states; deliveries to Alaska and Hawaii will incur shipping fees based on the shipping address. Additional charges will be assessed for customers who choose to expedite their shipping, as well as those who order their mattress during ‘peak times’ (such as holidays).  

Delivery Policy: The delivery policy for Voila is as follows:

  1. Voila mattresses ship from the factory within two business days. Customers will receive a confirmation email and tracking number when the mattress ships (typically within 24 hours or less). On average, purchasers receive their mattress within three to five business days of placing their order.
  2. Customers will be able to cancel their order for free if they do so within 24 hours of making a purchase. Those who do not cancel their order within 24 hours will be responsible for outgoing and returning freight charges, as well as a 25% restocking fee.
  3. A signature will be or will not be required for delivery depending on the mattress size:
    • Customers who order Twin, Twin XL, Full, or Queen sizes can choose whether or not to sign for their mattress delivery; those who wish to forego the signature can select the ‘allow the delivery without signature’ option when finalizing their purchase.
    • Customers who order King or California King mattresses will be required to sign for their delivery, as these mattresses are too heavy to be shipped standard freight.
  4. Customers should contact Voila by phone or email if they have questions about their mattress delivery.
  5. Customers who reside in apartments and condominiums should alert their front desk about the mattress package prior to the delivery date. In the event that a mattress delivery is refused, the purchaser will be assessed a re-delivery charge.

Old Mattress Removal: Voila does not offer old mattress removal services.
Availability: Voila mattresses are exclusively available on the Voila website. They are not sold through Amazon.com or other mattress sellers, and the company does not operate any brick-and-mortar showrooms.

 

Voila Product Specifications and Firmness

Voila mattresses are available in three different firmness ratings: ‘Plush’, ‘Medium’, and ‘Firm’. The table below features a breakdown of components and dimensions for all three firmness ratings. Please note that foam density has not been disclosed for some of the mattress layers. Additionally, Voila advertises 11″ height for the Medium mattress and 10″ for the Firm mattress; according to our research, these beds measure 11 1/4″ and 10 1/4″, respectively.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Plush4 (Medium Soft)12″6 1/4″ Pocketed Coils (768 Coil Count)
6 1/4″ 2.5 PCF Polyfoam (Side Wall Only)
3/4″ Polyfoam
1″ HD Polyfoam
2 1/2″ 3 PCF Gel Memory Foam
3/4″ 2.5 PCF Polyfoam
3/4″ 2.5 PCF ‘Edge Support’ Polyfoam
Stretch Polyester
Medium6 (Medium)11 1/4″1/4″ Polyfoam
6 1/4″ Pocketed Coils (768 Coil Count)
6 1/4″ 2.5 PCF Polyfoam (Side Wall Only)
1″ HD Polyfoam
1/2″ HD Polyfoam
3/4″ 3 PCF Gel Memory Foam
1 3/4″ 4 PCF Gel Memory Foam
3/4″ Latex
2 1/4″ 2.5 PCF’Edge Support’ Polyfoam
Stretch Polyester
Firm7 (Medium Firm)10 1/4″1 /4″  Polyfoam
6 1/4″ Pocketed Coils (768 Coil Count)
6 1/4″ 2.5 PCF Polyfoam (Side Wall Only)
1″ HD Polyfoam
1/2″ HD Polyfoam
3/4″ 3 PCF Gel Memory Foam
3/4″ 4 PCF Gel Memory Foam
3/4″ Latex
2 1/4″ 2.5 PCF ‘Edge Support’ Polyfoam
Stretch Polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Voila offers a 100-night sleep trial for all mattresses.

  1. The trial includes a mandatory 30-night break-in period. This means that purchasers are required to test out the mattress for at least 30 nights before they will be eligible to return the mattress for a full product refund.
  2. Those who choose to return their mattress after 30 nights have elapsed will qualify for a full product refund. Voila will also cover all shipping and handling charges associated with returning the mattress.
  3. Customers will not be responsible for shipping their mattress back to Voila. A ‘partner’ working with Voila will be able to pick up mattresses in some locations; in places where this service is unavailable, Voila will email the mattress owner with specific instructions for how to return their mattress. Additional charges may apply, depending on the customer’s address.
  4. All mattress refunds will be issued to the original form of payment within 30 days after the product refund has been approved.

Warranty: Voila offers a 10-year limited warranty for all mattresses.

  1. Voila will, at the company’s sole option, choose to repair or replace all mattresses that are deemed defective.
  2. Warranty coverage is contingent on the use of a proper foundation system to support the mattress. Bed frames must be equipped with either a center support or at least five crosswise slats. The warranty will be voided if an ‘inappropriate foundation, adjustable bed base or bed frame’ is used with the mattress.
  3. If a mattress is deemed defective, the purchaser will not be responsible for any costs related to replacing a defective mattress. However, the owner will be responsible for all shipping and handling costs associated with replacing the mattress.
  4. The warranty will cover the following product defects:
    • Deterioration in the mattress that causes visible indentations or body impressions measuring three-quarters of an inch (3/4″) or deeper.
  5. The warranty will not cover the following:
    • A ‘normal increase in the softness and recovery time’ of the memory foam and latex components that does not limit their pressure-relieving abilities, or indentations and impressions that do not measure three-quarters (3/4″) of an inch or deeper. These are both considered standard wear and tear.
    • Cuts, tears, burns, stains, and other types of damage that result from owner misuse and/or improper foundational support.
    • Repair or replacement requests related to changes in the owner’s preference for comfort, sheet fit, or bed height.
    • Issues with mattresses that are soiled or considered unsanitary.
  6. Mattresses used in hotels, hospitals, and other professional settings will not receive coverage under this limited 10-year warranty.
  7. This warranty is exclusively extended to original owners that purchase their mattress directly from Voila. Anyone who buys or acquires their mattress from the original purchaser or another mattress seller will not receive warranty coverage. Additionally, this warranty will not be granted to mattresses that have served as floor models.
 

Voila Mattress Sleep Ratings

At this time, we have not received enough customer reviews on Sapira mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

Voila Weight Comparison

What Type of Sleeper Is Best Suited for a Voila Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate Nest Bedding mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for hybrid mattresses based on different sleeper positions and weights.

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
HybridSideGoodGoodGood
BackVery GoodVery GoodGood
StomachGoodFairFair
 

Voila Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Voila at this time.
BBB rating: Voila has not received a grade from the Better Business Bureau.
Company History: Voila Mattress, Inc., was incorporated in 2016.
Physical Stores: Voila does not operate any brick-and-mortar showrooms.
Corporate Address:
2972 W. Maple Loop Drive, Suite 201
Lehi, UT 84043
Phone Number: 1-844-864-5200 (1-844-VOILA-00)
Contact Email: [email protected]
Company Website: https://voilabox.com/
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Complaints

General customer complaints about Voila mattresses include:

  • Unknown mattress lifespan due to limited company history.
  • Mandatory 30-night break-in period included with the 100-night sleep trial.
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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