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Based on 139 verified customer experiences from 16 unique sources.
Mattress Type and Components: Voila offers a hybrid mattress that is available in three different firmness ratings: Plush, Medium, or Firm. The construction varies slightly by firmness.
Product and Price Range: Voila mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices range from $699 (Twin) to $1,499 (King and California King), and do not vary by selected firmness. All Voila mattresses are manufactured in China.
Customer Satisfaction Rating: 79%
Calculated from: 139 customer experiences from 16 individual sources
Main Competitors: Voila’s main competitors include other ‘bed in a box’ mattress brands that offer hybrid models at average to below-average price-points, and primarily sell their products online.
Availability: Voila mattresses are available on the Voila website, as well as Amazon.com. The company does not operate any brick-and-mortar locations.
Amazon rating: 4.5
BBB rating: Voila has not earned a rating from the Better Business Bureau.
|Category||Criteria||Voila Rating||What Voila Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding the Voila mattress.||79%||Voila’s customer satisfaction rating of 79% is higher than the average rating for all hybrid mattresses (71%).|
|Durability||Hybrid mattresses tend to degrade faster due to low-grade polyfoam used in the support core. The average lifespan is roughly six years.||Fair||Durability appears to be good for the Voila mattress, but the company has not been in business long enough to assess the product’s overall lifespan.|
|Motion Isolation||Hybrid mattresses generally do not absorb and isolate motion transfer to the same extent as foam or latex models.||Good||Due to its thick comfort layer of memory foam and/or latex (depending on firmness), the Voila isolates motion better than most hybrids.|
|Sex||Most hybrids are responsive and bouncy enough for sex, but excessively soft models may not be sufficient for some couples.||Good||Because it is not as responsive as other hybrids, the Voila mattress may not be bouncy enough for some couples.|
|Conforming||Most hybrids do not conform very closely compared to foam or latex models, and owners report lower levels of pain and pressure relief.||Very Good||According to owners, the Voila’s comfort system provides close conforming for above-average pressure relief compared to other hybrids.|
|Temperature Neutrality||Hybrid mattresses tend to retain low amounts of body heat and sleep fairly cool as a result.||Fair||The Voila mattress can be a heat trap for some due to the foam and latex components.|
|Off-gassing||Off-gassing may occur in hybrids, but these models tend to produce less odor than those made exclusively of foam.||Fair||Like other hybrids with memory foam, the Voila’s odor potential is fairly high; long-lasting odors are rarely reported.|
|Edge Support||Hybrids usually provide more edge support than memory foam and latex mattresses, and are usually on par with traditional innersprings.||Very Good||The Voila mattress provides sturdy edge support, particularly in the Medium and Medium Firm models with polyfoam encasements around the support core.|
|Noise||Hybrids tend to produce more noise than latex or foam mattresses, primarily due to the spring and coil components of the support core.||Good||The Voila mattress produces some noise, but tends to be quieter than other hybrids.|
|Ease of Moving and Rotating||All mattresses are relatively heavy but some weigh much more than others, and this can make them difficult to move and maneuver.||Poor||A Queen-size Voila mattress weighs 130 pounds, which is fairly heavy even by hybrid mattress standards.|
|Twin||38 1/2″W x 74 1/2L”||10″ (Firm)
|Twin Extra Long (XL)||38 1/2″W x 79 1/2L”||10″ (Firm)
|Full||53 1/2″W x 74 1/2L”||10″ (Firm)
|Queen||59 1/2″W x 79 1/2L”||10″ (Firm)
|King||75 1/2″W x 79 1/2L”||10″ (Firm)
|California King||71 1/2W” x 83 1/2L”||10″ (Firm)
How Is the Mattress Shipped?: Voila mattresses are compressed, rolled, and shipped in a box. These boxes all measure 15″ in width and 16″ in height; box lengths range from 45″ (Twin and Twin XL) to 82″ (King and California King). According to Voila, the mattress will fully expand within two to four hours once it is removed from its packaging.
Where Do They Ship?: Voila will ship mattresses to customers in all 50 states, but international deliveries are not available.
Delivery Fee: There is no charge for standard delivery to the lower 48 states; deliveries to Alaska and Hawaii will incur shipping fees based on the shipping address. Additional charges will be assessed for customers who choose to expedite their shipping, as well as those who order their mattress during ‘peak times’ (such as holidays).
Delivery Policy: The delivery policy for Voila is as follows:
Old Mattress Removal: Voila does not offer old mattress removal services.
The Voila mattress is available in three firmness settings: ‘Plush,’ which is a ‘Medium Soft’ (or a 4 on the 1-10 firmness scale); ‘Medium’ (5.5); and ‘Firm’ (7). The table below features a detailed breakdown of Voila mattress specifications in all three firmness options.
|Product Name||Firmness Options||Thickness||Support Core Components||Comfort Layer Components||Cover Components|
|Voila Mattress (Plush)||4 (Medium Soft)||12″||Pocketed Coils
|2 1/2″ 3 PCF Gel Memory Foam
3/4″ Gel-infused Latex
Mesh Side Panels
|Voila Mattress (Medium)||5.5 (Medium)||11″||Pocketed Coils||1″ 3 PCF Gel Memory Foam
2″ 4 PCF Gel Memory Foam
3/4″ Gel-infused Latex
|Voila Mattress (Firm)||7 (Firm)||10″||Pocketed Coils
|2″ 4 PCF Gel Memory Foam
3/4″ Gel-infused Latex
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Based on our customer feedback, Voila mattresses received the following grades among sleepers of different weights and preferred sleep positions. These ratings reflect all customer experiences, and do not pertain to a specific firmness; sleeper experiences will vary for different firmness settings. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
|Sleep Position||Lightweight Sleeper Rating (Less than 130 lbs)||Average Weight Sleeper Rating (130 to 230 lbs)||Heavyweight Sleeper Rating (More than 230 lbs)|
|Side||Very Good||Very Good||Good|
|Back||Very Good||Very Good||Good|
Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Voila at this time.
BBB rating: Voila has not received a grade from the Better Business Bureau.
Company History: Voila Mattress, Inc., was incorporated in 2016.
Physical Stores: Voila does not operate any brick-and-mortar showrooms.
2972 W. Maple Loop Drive, Suite 201
Lehi, UT 84043
Phone Number: 1-844-864-5200 (1-844-VOILA-00)
Contact Email: [email protected]
Company Website: https://voilabox.com/
Trial Period and Guarantee: Voila offers a 100-night sleep trial for all mattresses.
Warranty: Voila offers a 10-year limited warranty for all mattresses.
Lastly, let’s look at some mattresses that are comparable to the Voila mattress. The following four brands offer hybrid models at average to below-average price-points, and also sell their products online. To learn more about these brands, please click the links in the top row of the table.
|Brand||DreamCloud||Leesa Sleep||Nest Bedding||Tomorrow Sleep||Voila|
|Model(s)||DreamCloud Mattress||The Sapira||Alexander Signature Hybrid
Alexander Hybrid Luxury Contour
|Tomorrow Mattress||Voila Mattress|
|Price Range||$874 to $1,399||$975 to $1,775||$799 to $1,899||$450 to $1,100||$699 to $1,499|
|Thickness Range||15″||11″||11 1/2″ to 13 1/2″||10″||10″
|Firmness Options||Medium Firm||Medium Firm||Soft
|Sleep Trial||365 nights||100 nights||100 nights||100 nights||100 nights|
|Warranty Length||Lifetime||10 years||Lifetime||10 years||10 years|
|Tuck Customer Satisfaction Rating||Insufficient data at this time||75% (386 customer reviews)||74% to 79% (2,088 customer reviews)||Insufficient data at this time||79% (139 customer reviews)|