Tuft & Needle vs. Saatva Mattress Comparison

Introduction

Tuft & Needle was launched in 2012, and started selling mattresses the following year. The company’s flagship model, the T&N, is an all-polyfoam mattress; the comfort layer is constructed from 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

Saatva was founded in 2011. Their flagship mattress is an innerspring model with layers of plant-based polyfoam, memory foam, and pocketed minicoils in the comfort system; select models feature an additional polyfoam layer (see the specifications table below). The support core features steel coils with a foam encasement. The Saatva mattress is offered in three different firmness ratings and two heights.

Please note that Saatva also offers the Loom & Leaf mattress, which features a mixed gel memory foam and memory foam comfort system. This model is not included in the product comparison; only the flagship mattresses of both brands will be discussed.

Both the Tuft & Needle and Saatva mattresses have received above-average customer satisfaction ratings. This page will look at the benefits and drawbacks of each mattress models in terms of construction, firmness, size, pricing, and other factors, as well as company policies and overall reputations among consumers.

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Little to no noise
  • Above-average motion isolation
  • Relatively low price-point
  • Reliable customer service

Pros of the Saatva mattress include:

  • Strong edge support
  • Good responsiveness for sex
  • Multiple firmness and thickness options
  • Full-service delivery

You might not be suited for the Tuft & Needle mattress if:

  • You don’t like the feel of an all-polyfoam mattress
  • You prefer a mattress with stronger edge support
  • You like to sleep on a mattress above or below ‘Medium-Firm’
  • You want a mattress that has been evaluated for long-term performance

You might not be suited for the Saatva mattress if:

  • You have chronic back pain or above-average pressure
  • You prefer a mattress that isolates/minimizes motion
  • You have to move or rotate the mattress on your own
  • You want a mattress warranty with an entirely nonprorated warranty

Sizes and Pricing

This table lists the current prices for T&N and Saatva mattresses in each available size.

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
T&N Mattress$325$375$475$575$700$700
Saatva$599$699$849$999$1,399$1,399

Mattress Construction

Below you will find a detailed breakdown of the components and dimensions used to construct the T&N and Saatva mattress. For the Saatva, please note the different specifications for each firmness rating.

Product NameFirmness RatingThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
T&N Mattress6.5 (Medium Firm)10″72 lbs7″ 1.8 PCF Polyfoam3″ 2.8 PCF Polyfoam50% rayon
50% polyester
Saatva3 (Soft)11 1/2″110 lbs4″ Bonnell Coils (13 Gauge)5/8″ Plant-based Polyfoam
3/8″ Memory Foam
2 1/2″ Polyfoam
4″ Pocketed Minicoils
1 1/4″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
1 oz. Dacron
14 1/2″120 lbs7″ Bonnell Coils (13 Gauge)
6 (Medium Firm)11 1/2″110 lbs4″ Bonnell Coils (13 Gauge)5/8″ Plant-based Polyfoam
3/8″ Memory Foam
4″ Pocketed Minicoils
1 1/4″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
1 oz. Dacron
14 1/2″120 lbs7″ Bonnell Coils (13 Gauge)
7.5 (Firm)11 1/2″110 lbs4″ Bonnell Coils (13 Gauge)7/8″ Plant-based Polyfoam
3/8″ Memory Foam
4″ Pocketed Minicoils
1 1/2″ Polyfoam
Organic Cotton
Natural Thistle (Wood Pulp and Polyester)
14 1/2″120 lbs7″ Bonnell Coils (13 Gauge)

Shipping Information, Trial Period & Warranty

The next four tables will take a closer look at mattress sleep trials, warranty terms, and other policies of Tuft & Needle and Saatva. The first table features information about shipping and deliveries.

CriteriaTuft & NeedleSaatva
Delivery feeNo charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
White Glove delivery is available free of charge to customers in the contiguous U.S.; additional fees will apply for those in Canada
Where do they deliver?United States (including Alaska and Hawaii) and Canada (excluding Quebec)United States (excluding Alaska and Hawaii) and Canada
How is the mattress shipped?Compressed, vacuum-sealed, and shipped in a boxNot compressed or vacuum-sealed; ships in a box
Shipping box weight50 to 94 poundsNot disclosed
Estimated delivery time (from original order)2 to 10 business daysNot disclosed
Online availabilityTuftandNeedle.com, Amazon.com, Huckleberry.comSaatva.com
Amazon.com customer rating4.3 (10,556 reviews)Not available for sale on Amazon.com
Brick-and-mortar availabilityTuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix.Saatva does not operate any brick-and-mortar stores or showrooms.
Courier used for deliveryFedEx GroundCompany personnel perform all deliveries
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery.Free White Glove delivery is offered for all customers in the contiguous U.S.; Canadian customers must pay additional fees
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal.Old mattress removal is included with free White Glove deliveries for customers in the contiguous U.S.; Canadian customers must pay an additional fee of $39

The next table discusses the length, requirements, and charges associated with mattress sleep trials offered by Tuft & Needle and Saatva.

CriteriaTuft & NeedleSaatva
Sleep trial length
Most sleep trials last at least 60 nights
100 nights120 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
NoneNone
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund.The original delivery fee will be deducted from the customer’s product refund.
Other feesNone, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualifyNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed.Yes; one mattress exchange is offered during the 120-night trial for the cost of a standard mattress delivery ($99).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial.The Saatva mattress is currently not available for purchase on Amazon.com

Next we’ll look at details about mattress warranties provided by both companies.

CriteriaTuft & NeedleSaatva
Warranty length10 years15 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated2 years nonprorated; 13 years prorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
NoneFor mattress repairs after two years of ownership: customers pay a shipping fee of $99 each way.
To replace the mattress after two years: Customers pay a delivery fee of $99 and 25% of the original price in years 3 to 5; 50% during years 6 to 10; and 75% for years 11 to 15.
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada.$99 each way for repairs and recovering; $99 one-way for mattress replacement.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’.‘If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5-or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame’
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″1″

Lastly, we’ll look at customer service options and business ratings for Tuft & Needle and Saatva.

CriteriaTuft & NeedleSaatva
Customer service rating (1-10)
This number is based on Tuck data
89
Better Business Bureau RatingA+A+
Company websitehttps://www.tuftandneedle.com/https://www.saatvamattress.com/
Online customer chat?YesYes
Phone number1-877-842-25861-877-672-2882
Phone availabilityMonday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
24 hours per day, 7 days per week
Company email addressOnline email form[email protected]
Social mediaFacebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube
Google+

Mattress Performance Comparison

The table below compares Tuft & Needle and Saatva mattresses based on durability, edge support, off-gassing, and other performance metrics. All ratings are generated using authentic customer experiences with both brands.

CategoryCriteriaTuft & Needle RatingSaatva RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the T&N and Saatva mattresses.80%76%Both Tuft & Needle and Saatva have earned above-average customer satisfaction ratings, though Tuft & Needle takes the edge with a lead of four percentage points.
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodGoodT&N and Saatva owners report minimal deterioration within the first few years of use, but both brands are relatively new and the mattresses have not been evaluated for long-term durability.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.ExcellentFairAccording to our feedback, motion isolation is a key strength of T&N mattresses; the Saatva mattress, by comparison, offers minimal motion isolation.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairVery GoodThe Saatva mattress is responsive enough for sex, say owners, while the T&N is not very responsive at all.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodFairThe T&N conforms closely and alleviates more pressure than the Saatva, but not as much as some other foam-based mattress models.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.GoodGoodOur reports indicate that the T&N and Saatva mattresses both retain minimal body heat and sleep relatively cool as a result.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodGoodNeither the T&N nor the Saatva is associated with off-gassing smells that are particularly strong or long-lasting, but some odor is to be expected.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.PoorVery GoodAs is the case with many foam mattresses, the T&N offers little to no edge support and some premature sinkage has been reported; the Saatva, by comparison, provides strong edge support.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentGoodThe T&N mattress is virtually silent. The Saatva produces some noise, but no more than other mattresses with coil components.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodPoorA Queen-size T&N mattress weighs 72 pounds, which is 38 to 48 pounds lighter than a Queen-size Saatva mattress.

Your experience with a mattress will often come down to two factors: body weight and preferred sleep position. The next table compares T&N and Saatva mattresses based on these criteria.

Sleeper PositionSleeper WeightTuft & Needle Saatva
Side130 lbs or lessFairFair
130 lbs to 230 lbsGoodGood
230 lbs or moreGoodGood
Back130 lbs or lessVery GoodVery Good
130 lbs to 230 lbsGoodFair
230 lbs or moreGoodGood
Stomach130 lbs or lessGoodFair
130 lbs to 230 lbsGoodGood
230 lbs or moreFairFair

Conclusion

The T&N mattress from Tuft & Needle is an all-polyfoam model with a customer satisfaction rating of 80%. To read more, please visit our Tuft & Needle Mattress Review page.

The Saatva is an innerspring mattress with a 76% customer satisfaction rating. To learn more about this brand, please check out our Saatva Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.