Tuft & Needle vs. Purple Mattress Comparison

Introduction

Tuft & Needle was founded in 2012, and began selling mattresses in 2013. The brand’s flagship mattress, the T&N, is an all-polyfoam model featuring a comfort layer made of 2.8 PCF polyfoam and a support core made of 1.8 PCF polyfoam.

Purple launched in 2015. The company’s flagship mattress features a comfort layer with a top layer of buckling column gel and a bottom layer of polyfoam; the support core is constructed from high-density polyfoam.

The Tuft & Needle and Purple mattresses have received above-average customer satisfaction ratings, but each model offers distinct benefits — and drawbacks — for customers. This page compare key similarities and differences between the construction, firmness, and pricing of these two mattresses as well as customer policies and overall reputation of both companies.

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Virtually no noise
  • Above-average motion isolation
  • Low price-point
  • Reliable customer service

Pros of the Purple mattress include:

  • Virtually no noise
  • Above-average motion isolation
  • Good conforming and pressure relief
  • No shipping or handling fees for mattress returns

You might not be suited for the Tuft & Needle mattress if:

  • You don’t enjoy sleeping on an all-polyfoam mattress
  • You would like a bed with strong edge support
  • You prefer a mattress with a firmness rating that is higher or lower than ‘Medium-Firm’
  • You want a mattress that has been evaluated for long-term durability

You might not be suited for the Purple mattress if:

  • You would like a mattress with strong edge support
  • You prefer a mattress with a firmness rating that is higher or lower than ‘Medium-Firm’
  • You want to purchase a Twin- or Full-size mattress
  • You want a mattress that has been evaluated for long-term durability

Sizes and Pricing

The table below lists current prices for the T&N and Purple mattresses in all available sizes; please note that the Purple is not offered in a Twin or Full size.

Mattress Model Twin Twin XL Full Queen King California King
T&N Mattress $325 $375 $475 $575 $700 $700
The Purple N/A $699 N/A $999 $1,299 $1,299

Mattress Construction

Below you will find a complete breakdown of components and dimensions for the T&N and Purple mattresses.  

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
T&N Mattress 6.5 (Medium Firm) 10″ 72 lbs 7″ 1.8 PCF Polyfoam 3″ 2.8 PCF Polyfoam 50% rayon
50% polyester
Purple 6.5 (Medium Firm) 9 1/2″ 110 lbs 3.5″ 1.8 PCF Polyfoam 2″ Buckling Column Gel
4″ 2 PCF Polyfoam
67% Polyester
29% Viscose
4% Lycra® spandex

Shipping Information, Trial Period & Warranty

The next four tables take a closer look at mattress sleep trials, warranty terms, and other company policies associated with Tuft & Needle and Purple. The first table includes information for both brands about mattress shipping and delivery options.

Criteria Tuft & Needle Purple
Delivery fee No charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
No charge for standard deliveries in the continental U.S.; additional fees for customers in Alaska, Hawaii, and Canada
Where do they deliver? United States (including Alaska and Hawaii) and Canada (excluding Quebec) United States (including Alaska and Hawaii) and Canada
How is the mattress shipped? Compressed, vacuum-sealed, and shipped in a box The Purple mattress is compressed, vacuum-sealed, and shipped in a vinyl tube; The New Purple is not compressed and is shipped in a flat box
Shipping box weight 50 to 94 pounds Not disclosed
Estimated delivery time (from original order) 2 to 10 business days 2 to 7 business days
Online availability TuftandNeedle.com, Amazon.com, Huckleberry.com Purple.com, Amazon.com
Amazon.com customer rating 4.3 (10,556 reviews) 4.3 (505 reviews)
Brick-and-mortar availability Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix. Purple does not operate any brick-and-mortar locations
Courier used for delivery FedEx Ground UPS and FedEx
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery. Purple does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal. Purple does not offer old mattress removal.

The second table features details about the mattress sleep trials offered by Tuft & Needle and Purple.

Criteria Tuft & Needle Purple
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund. None; Purple will send personnel to pick up the mattress from the owner’s residence and transport it to a recycling facility or donation center for no extra charge.
Other fees None, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualify None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed in exchange for a refund. Yes; one exchange is allowed during the sleep trial.
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial. No; Purple mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.

Next we’ll look at the mattress warranty terms of both brands, including coverage length, prorated charges (if any), and additional charges for mattress owners whose mattresses may be defective.

Criteria Tuft & Needle Purple
Warranty length 10 years 10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated Full nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None None
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada. Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’. A firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users… A sufficient frame on which the foundation rests must provide sturdy support for both the mattress and foundation and in the case of a queen or larger must have 5 or more legs including a center support’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″ 1″

Finally, let’s compare the customer service options and overall reputation of Tuft & Needle and Purple.

Criteria Tuft & Needle Purple
Customer service rating (1-10)
This number is based on Tuck data
8 7
Better Business Bureau Rating A+ D
Company website https://www.tuftandneedle.com/ https://onpurple.com/
Online customer chat? Yes Yes
Phone number 1-877-842-2586 1-888-848-8456 (calls only)
Phone availability Monday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
Monday to Friday: 8am to 7pm MST
Saturday: 10am to 4pm MST
Company email address Online email form [email protected]
Social media Facebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube

Mattress Performance Comparison

The table below compares T&N and Purple mattresses in terms of performance metrics like durability, edge support, off-gassing, and noise. All ratings are generated from customer experiences with both brands. Please note that Tuft & Needle and Purple have earned identical ratings in all but two categories.

Category Criteria Tuft & Needle Rating Purple Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the T&N and Purple mattresses. 80% 78% Two percentage points separate the customer satisfaction ratings of both mattress brands, with Tuft & Needle taking the edge; both ratings are above-average compared to mattresses with similar designs.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Good T&N and Purple mattress owners report minimal sagging and deterioration within the first few years of ownership; however, both models are relatively new and they have not been tested for long-term performance.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Excellent Excellent According to our feedback, the T&N and Purple both offer exceptional motion isolation; owners report fewer nighttime disturbances as a result.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Fair Neither the T&N nor the Purple are particularly responsive (as is often the case with foam designs), and may not be as good for sex as bouncier, more responsive models.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good Both the T&N and Purple offer close conforming and some pressure relief, but these models may not be sufficient for customers with chronic back pain and pressure issues.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Good Good The T&N and Purple mattresses retain low amounts of body heat compared to other foam models, and sleep relatively cool as a result.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Good Fair Our reports indicate that the T&N produces very little off-gassing; the Purple is associated with more odor, but these smells will typically dissipate within a day or so.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Poor Poor This is a primary complaint among T&N and Purple owners, who note poor support and substantial sinkage at the edges.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent Both the T&N and Purple are virtually silent, according to owners.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Fair A Queen-size Purple mattress weighs 110 pounds, which is 38 pounds heavier than a Queen-size T&N model.

Body weight and preferred sleep position both play a role in your overall experience with a mattress. The table below compares the T&N and Purple models based on these two criteria.

Sleeper Position Sleeper Weight Tuft & Needle Purple
Side 130 lbs or less Fair Fair
130 lbs to 230 lbs Good Good
230 lbs or more Good Good
Back 130 lbs or less Very Good Very Good
130 lbs to 230 lbs Good Fair
230 lbs or more Good Good
Stomach 130 lbs or less Good Fair
130 lbs to 230 lbs Good Good
230 lbs or more Fair Fair

Conclusion

The T&N mattress from Tuft & Needle is an all-polyfoam model with an 80% customer satisfaction rating. To learn more about this brand, please visit our Tuft & Needle Mattress Review page.

The Purple mattress is designed with layers of buckling column gel and polyfoam in the comfort system; it has a customer satisfaction rating of 78%. To read more, please check out our Purple Mattress Review page.  

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.