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Tuft & Needle was launched in 2012, and started selling mattresses the following year. The company’s flagship model, the T&N Mattress, is an all-polyfoam design; the comfort layer is made of 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.
Loom & Leaf was founded in 2015; its parent company, Saatva, has been in business in 2010. Loom & Leaf’s flagship mattress features a comfort system with layers of gel memory foam and standard memory foam; the support core contains two layers of polyfoam. This mattress is available in two firmness ratings: ‘Medium’ and ‘Firm’.
Both the Tuft & Needle and Loom & Leaf mattresses have received average to above-average customer satisfaction ratings. This page will look at the key differences between these two mattresses in terms of construction, firmness, size, pricing, and other factors, as well as the customer policies and reputation of both companies.
Pros of the Tuft & Needle mattress include:
Pros of the Loom & Leaf mattress include:
You might not be suited for the Tuft & Needle mattress if:
You might not be suited for the Loom & Leaf mattress if:
The table below features a full size-by-size breakdown of current prices for the T&N and Loom & Leaf mattresses.
|Mattress Model||Twin||Twin XL||Full||Queen||King||California King|
|Loom & Leaf||$749||$849||$1,199||$1,299||$1,699||$1,699|
This table lists the components, dimensions, and other specifications for the T&N and Loom & Leaf mattresses.
|Product Name||Firmness Rating||Thickness||Weight (Queen Size)||Support Core Components||Comfort Layer Components||Cover Components|
|T&N Mattress||6.5 (Medium Firm)||10″||72 lbs||7″ 1.8 PCF Polyfoam||3″ 2.8 PCF Polyfoam||50% rayon
|Loom & Leaf||5.5 (Medium)
|12″||93 lbs||2″ 1.6 PCF Polyfoam
5.5″ 1.8 PCF Polyfoam
|2.5″ 5 PCF Gel Memory Foam
2″ 4 PCF Memory Foam
|5/8″ Foam Quilted with Organic Cotton|
The next four tables outline the sleep trials, warranties, and other policies associated with Tuft & Needle and Loom & Leaf. The first table looks at the shipping and delivery options for both companies.
|Criteria||Tuft & Needle||Loom & Leaf|
|Delivery fee||No charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
|Free White Glove delivery|
|Where do they deliver?||United States and Canada (except Quebec)||United States (excluding Alaska and Hawaii) and Canada|
|How is the mattress shipped?||Compressed, vacuum-sealed, and shipped in a box||Not compressed or vacuum-sealed; ships in a box|
|Shipping box weight||50 to 94 pounds||Not disclosed|
|Estimated delivery time (from original order)||2 to 10 business days||Not disclosed|
|Online availability||TuftandNeedle.com, Amazon.com, Huckleberry.com||LoomandLeaf.com, Amazon.com|
|Amazon.com customer rating||4.3 (10,556 reviews)||4.1 (86 reviews); please note this mattress is currently unavailable on Amazon.com|
|Brick-and-mortar availability||Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix.||Loom & Leaf/Saatva do not operate any brick-and-mortar locations.|
|Courier used for delivery||FedEx Ground||None; company personnel provide all deliveries|
|White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
|Tuft & Needle does not offer White Glove delivery.||White Glove delivery included|
|Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
|Tuft & Needle does not offer old mattress removal.||Old mattress removal is included with White Glove delivery service|
The second table looks at the mattress sleep trials offered by Tuft & Needle and Loom & Leaf.
|Criteria||Tuft & Needle||Loom & Leaf|
|Sleep trial length
Most sleep trials last at least 60 nights
|100 nights||120 nights|
|Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
|Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund.||The original delivery fee will be deducted from the customer’s product refund; otherwise there are no shipping or handling charges for customers.|
|Other fees||None, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualify||None|
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
|No; only mattress returns are allowed in exchange for a refund.||Yes; one courtesy exchange is available for the cost of a standard mattress delivery ($99).|
|Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
|Yes; Amazon.com customers qualify for a full 100-night sleep trial.||No; customers who purchase their Loom & Leaf mattress on Amazon.com will qualify for a 75-night sleep trial.|
The third includes information about the mattress warranties of both brands, including coverage periods, prorated charges (if any), and additional fees for mattress owners.
|Criteria||Tuft & Needle||Loom & Leaf|
|Warranty length||10 years||15 years|
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
|Full nonprorated||2 years nonprorated; 13 years prorated|
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
|None||To repair or recover the mattress: customers pay a shipping fee of $99 each way.
To replace the mattress: Customers pay a delivery fee of $99 and 25% of the original price in years 3 to 5; 50% during years 6 to 10; and 75% for years 11 to 15.
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
|No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada.||$99 each way for repairs and recovering; $99 one-way for mattress replacement.|
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
|‘A proper foundation sufficient to support the distributed weight of your body and the mattress itself’.||‘Your warranty remains valid if the mattress has been used on a platform bed. If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5- or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame’|
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
The last lists the customer service options and company ratings for Tuft & Needle and Loom & Leaf/Saatva.
|Criteria||Tuft & Needle||Loom & Leaf|
|Customer service rating (1-10)
This number is based on Tuck data
|Better Business Bureau Rating||A+||A+ (Saatva)|
|Online customer chat?||Yes||Yes|
|Phone availability||Monday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
|24 hours per day, 7 days per week|
|Company email address||Online email form||[email protected]|
|Category||Criteria||Tuft & Needle Rating||Loom & Leaf Rating||What Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding the T&N and Loom & Leaf mattresses.||80%||71%||Tuft & Needle has earned a customer satisfaction rating of 80%, which is above-average compared to other foam-based models; the Loom & Leaf mattress, on the other hand, has a below-average customer rating.|
|Durability||The average mattress will perform for at least seven years before it needs to be replaced||Good||Good||According to our feedback, T&N and Loom & Leaf owners report minimal sagging and indentations during the first few years of use; however, both brands are relatively new and these mattresses have not been evaluated for long-term durability.|
|Motion Isolation||Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.||Excellent||Excellent||Our reports indicate that both the T&N and Loom & Leaf mattresses excel in this category, minimizing and isolating motion to a significant extent and effectively reducing nighttime disruptions.|
|Sex||Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.||Fair||Fair||As is often the case with foam-based mattresses, neither the T&N nor the Loom & Leaf models are particularly responsive, and owners say this makes them less suitable for sex.|
|Conforming||Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain||Good||Very Good||The T&N mattress conforms and alleviates pressure to some extent, but the Loom & Leaf offers more conforming and pressure relief, due in part to its memory foam components.|
|Temperature Neutrality||Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.||Good||Fair||The T&N mattress retains low amounts of body heat compared to other foam models — including the Loom & Leaf — and sleeps relatively cool.|
|Off-gassing||Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.||Good||Fair||Minimal off-gassing is associated with the T&N mattress; the Loom & Leaf emits more odor, but the smells usually do not linger for more than a day.|
|Edge Support||Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.||Poor||Poor||Edge support is a chief complaint among owners of both the T&N and Loom & Leaf mattresses; sinkage at the edges is frequently reported.|
|Noise||Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components||Excellent||Very Good||The Loom & Leaf is fairly quiet, but T&N mattresses are virtually silent.|
|Ease of Moving and Rotating||All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.||Very Good||Good||A Queen-size T&N mattress weighs 72 pounds — 21 pounds lighter than a Queen-size Loom & Leaf — but both models are considered relatively light and easy to maneuver.|
A sleeper’s experience with a mattress often comes down to two factors: body weight and preferred position. The table below compares T&N and Loom & Leaf mattresses based on these two factors.
|Sleeper Position||Sleeper Weight||Tuft & Needle||Loom & Leaf|
|Side||130 lbs or less||Fair||Very Good|
|130 lbs to 230 lbs||Good||Very Good|
|230 lbs or more||Good||Very Good|
|Back||130 lbs or less||Very Good||Good|
|130 lbs to 230 lbs||Good||Good|
|230 lbs or more||Good||Fair|
|Stomach||130 lbs or less||Good||Good|
|130 lbs to 230 lbs||Good||Fair|
|230 lbs or more||Fair||Fair|
The T&N mattress is an all-polyfoam model with a customer satisfaction rating of 80%. To learn more, please visit our Tuft & Needle Mattress Review page.
The Loom & Leaf mattress is a mixed memory foam model with a customer satisfaction rating of 71%. To read more about this brand, check out our Loom & Leaf Mattress Review page.
Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.