Tuft & Needle vs. Loom & Leaf Mattress Comparison

Last updated on

Introduction

Tuft & Needle was launched in 2012, and started selling mattresses the following year. The company’s flagship model, the T&N Mattress, is an all-polyfoam design; the comfort layer is made of 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

Loom & Leaf was founded in 2015; its parent company, Saatva, has been in business in 2010. Loom & Leaf’s flagship mattress features a comfort system with layers of gel memory foam and standard memory foam; the support core contains two layers of polyfoam. This mattress is available in two firmness ratings: ‘Medium’ and ‘Firm’.

Both the Tuft & Needle and Loom & Leaf mattresses have received average to above-average customer satisfaction ratings. This page will look at the key differences between these two mattresses in terms of construction, firmness, size, pricing, and other factors, as well as the customer policies and reputation of both companies.

 

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Little to no noise
  • Above-average motion isolation
  • Low price-point
  • Reliable customer service

Pros of the Loom & Leaf mattress include:

  • Above-average motion isolation
  • Good conforming and pressure relief
  • Multiple firmness options
  • Relatively long sleep trial and hassle-free return policy

You might not be suited for the Tuft & Needle mattress if:

  • You don’t like the feel of an all-polyfoam mattress
  • You prefer a bed with strong edge support
  • You would rather sleep on a mattress with a firmness rating other than ‘Medium-Firm’
  • You would like a mattress that has been evaluated for long-term performance

You might not be suited for the Loom & Leaf mattress if:

  • You tend to sleep hot or warm
  • You prefer a mattress with strong edge support
  • You’d rather purchase a mattress with a completely nonprorated warranty
  • You would like a mattress that has been evaluated for long-term performance
 

Sizes and Pricing

The table below features a full size-by-size breakdown of current prices for the T&N and Loom & Leaf mattresses.

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
T&N Mattress$325$375$475$575$700$700
Loom & Leaf$699$799$949$1,099$1,499$1,499

 

 

Mattress Construction

This table lists the components, dimensions, and other specifications for the T&N and Loom & Leaf mattresses.

Product NameFirmness RatingThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
T&N Mattress6.5 (Medium Firm)10″72 lbs7″ 1.8 PCF Polyfoam3″ 2.8 PCF Polyfoam50% rayon
50% polyester
Loom & Leaf5.5 (Medium)
8 (Firm)
12″93 lbs2″ 1.6 PCF Polyfoam
5.5″ 1.8 PCF Polyfoam
2.5″ 5 PCF Gel Memory Foam
2″ 4 PCF Memory Foam
5/8″ Foam Quilted with Organic Cotton
 

Shipping Information, Trial Period & Warranty

The next four tables outline the sleep trials, warranties, and other policies associated with Tuft & Needle and Loom & Leaf. The first table looks at the shipping and delivery options for both companies.

CriteriaTuft & NeedleLoom & Leaf
Delivery feeNo charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
$99 (includes in-home assembly and packaging waste disposal)
Where do they deliver?United States and Canada (except Quebec)United States (excluding Alaska and Hawaii) and Canada
How is the mattress shipped?Compressed, vacuum-sealed, and shipped in a boxNot compressed or vacuum-sealed; ships in a box
Shipping box weight50 to 94 poundsNot disclosed
Estimated delivery time (from original order)2 to 10 business daysNot disclosed
Online availabilityTuftandNeedle.com, Amazon.com, Huckleberry.comLoomandLeaf.com, Amazon.com
Amazon.com customer rating4.3 (10,556 reviews)4.1 (86 reviews); please note this mattress is currently unavailable on Amazon.com
Brick-and-mortar availabilityTuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix.Loom & Leaf/Saatva do not operate any brick-and-mortar locations.
Courier used for deliveryFedEx GroundNone; company personnel provide all deliveries
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery.In-home assembly and packaging waste removal are offered with standard deliveries, which cost $99.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal.For an additional fee of $39 on top of the standard delivery charge of $99, Loom & Leaf personnel will remove the customer’s old mattress.

The second table looks at the mattress sleep trials offered by Tuft & Needle and Loom & Leaf.

CriteriaTuft & NeedleLoom & Leaf
Sleep trial length
Most sleep trials last at least 60 nights
100 nights120 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
NoneNone
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund.The original delivery fee will be deducted from the customer’s product refund; otherwise there are no shipping or handling charges for customers.
Other feesNone, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualifyNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed in exchange for a refund.Yes; one courtesy exchange is available for the cost of a standard mattress delivery ($99).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial.No; customers who purchase their Loom & Leaf mattress on Amazon.com will qualify for a 75-night sleep trial.

The third includes information about the mattress warranties of both brands, including coverage periods, prorated charges (if any), and additional fees for mattress owners.

CriteriaTuft & NeedleLoom & Leaf
Warranty length10 years15 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated2 years nonprorated; 13 years prorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
NoneTo repair or recover the mattress: customers pay a shipping fee of $99 each way.
To replace the mattress: Customers pay a delivery fee of $99 and 25% of the original price in years 3 to 5; 50% during years 6 to 10; and 75% for years 11 to 15.
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada.$99 each way for repairs and recovering; $99 one-way for mattress replacement.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’.‘Your warranty remains valid if the mattress has been used on a platform bed. If you are using a metal frame, the warranty shall be void if the foundation is not supported by a 5- or 6-legged metal bed frame on Queen or King size. Queen and King size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame’
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″1 1/2″

The last lists the customer service options and company ratings for Tuft & Needle and Loom & Leaf/Saatva.

CriteriaTuft & NeedleLoom & Leaf
Customer service rating (1-10)
This number is based on Tuck data
87
Better Business Bureau RatingA+A+ (Saatva)
Company websitehttps://www.tuftandneedle.com/https://www.loomandleaf.com/
Online customer chat?YesYes
Phone number1-877-842-25861-877-762-2882
Phone availabilityMonday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
24 hours per day, 7 days per week
Company email addressOnline email form[email protected]
Social mediaFacebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest
Google+
 

Mattress Performance Comparison

CategoryCriteriaTuft & Needle RatingLoom & Leaf RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the T&N and Loom & Leaf mattresses.80%71%Tuft & Needle has earned a customer satisfaction rating of 80%, which is above-average compared to other foam-based models; the Loom & Leaf mattress, on the other hand, has a below-average customer rating.
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodGoodAccording to our feedback, T&N and Loom & Leaf owners report minimal sagging and indentations during the first few years of use; however, both brands are relatively new and these mattresses have not been evaluated for long-term durability.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.ExcellentExcellentOur reports indicate that both the T&N and Loom & Leaf mattresses excel in this category, minimizing and isolating motion to a significant extent and effectively reducing nighttime disruptions.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairFairAs is often the case with foam-based mattresses, neither the T&N nor the Loom & Leaf models are particularly responsive, and owners say this makes them less suitable for sex.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodVery GoodThe T&N mattress conforms and alleviates pressure to some extent, but the Loom & Leaf offers more conforming and pressure relief, due in part to its memory foam components.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.GoodFairThe T&N mattress retains low amounts of body heat compared to other foam models — including the Loom & Leaf — and sleeps relatively cool.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodFairMinimal off-gassing is associated with the T&N mattress; the Loom & Leaf emits more odor, but the smells usually do not linger for more than a day.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.PoorPoorEdge support is a chief complaint among owners of both the T&N and Loom & Leaf mattresses; sinkage at the edges is frequently reported.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentVery GoodThe Loom & Leaf is fairly quiet, but T&N mattresses are virtually silent.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodGoodA Queen-size T&N mattress weighs 72 pounds — 21 pounds lighter than a Queen-size Loom & Leaf — but both models are considered relatively light and easy to maneuver.

A sleeper’s experience with a mattress often comes down to two factors: body weight and preferred position. The table below compares T&N and Loom & Leaf mattresses based on these two factors.

Sleeper PositionSleeper WeightTuft & NeedleLoom & Leaf
Side130 lbs or lessFairVery Good
130 lbs to 230 lbsGoodVery Good
230 lbs or moreGoodVery Good
Back130 lbs or lessVery GoodGood
130 lbs to 230 lbsGoodGood
230 lbs or moreGoodFair
Stomach130 lbs or lessGoodGood
130 lbs to 230 lbsGoodFair
230 lbs or moreFairFair
 

Conclusion

The T&N mattress is an all-polyfoam model with a customer satisfaction rating of 80%. To learn more, please visit our Tuft & Needle Mattress Review page.

The Loom & Leaf mattress is a mixed memory foam model with a customer satisfaction rating of 71%. To read more about this brand, check out our Loom & Leaf Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.

 
Remove
X Remove
Customer Satisfaction

reviews based from sources
Adjusted Amazon Rating ()
Amazon rating is See Amazon Reviews

Not on Amazon

BBB Rating =
Mattress Specs and Company Info
QueenHeight: Weight:
Comfort Layers
Support Core
Cover
Specs Disclosed
Shipping Costs
Showroom Locations
Additional Information Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
Mattress
Mattress
#1

Tax Software

Popular Reads
Stages of Sleep and Sleep Cycles

Usually sleepers pass through five stages: 1, 2, 3, 4 ...

Mattress Reviews and Comparisons 2018 – Complete Mattress Database

The research team at Tuck has put together the most ...

Parent’s Guide to Healthy Sleep

Every child needs good sleep for healthy development, growth, and ...