Tuft & Needle vs. Helix Mattress Comparison

Introduction

Tuft & Needle was founded in 2012, and began selling mattresses in 2013. The company’s flagship mattress, the T&N, is an all-polyfoam model; the comfort layer is made of 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

Helix launched in 2015. The brand’s flagship mattress features a comfort system with three components: a layer of ‘Helix Dynamic’ polyfoam; pocketed microcoils; and standard polyfoam. Helix allows customers to modify their mattress in terms of construction, firmness, and other factors; for this reason, the sequence and density of each comfort system layer will vary by selected design. The support core of the Helix mattress is constructed from high-density polyfoam. Many reviews call this mattress as a ‘hybrid’; however, it does not meet the Tuck.com criteria for a true hybrid because it lacks a coil-based support core.

The Tuft & Needle and Helix mattresses have received average to above-average customer satisfaction ratings. This page will compare both models in terms of construction, firmness, size, and pricing, as well as policies and overall reputations of both brands.

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Virtually no noise
  • Above-average motion isolation
  • Low price-point
  • Dependable customer service

Pros of the Helix mattress include:

  • Virtually no noise
  • Minimal off-gassing
  • Customizable design and dual firmness options
  • No extra shipping and handling fees for mattress returns

You might not be suited for the Tuft & Needle mattress if:

  • You don’t enjoy sleeping on an all-polyfoam mattress
  • You want a mattress with stronger edge support
  • You prefer to sleep on a mattress that rates higher or lower than ‘Medium-Firm’
  • You would like a mattress that has been tested for long-term performance

You might not be suited for the Helix mattress if:

  • You tend to sleep hot or warm
  • You want a mattress with stronger edge support
  • You weigh 230 pounds or more
  • You would like a mattress that has been tested for long-term performance

Sizes and Pricing

The table below lists current prices for the T&N and Helix mattresses in all available sizes. Please see the note below.

Mattress Model Twin Twin XL Full Queen King California King
T&N Mattress $325 $375 $475 $575 $700 $700
Helix $600 $700 $850 $995* $1,195* $1,195*

*Helix offers these sizes with dual firmness settings. Customers that order a dual-sided mattress will have $150 added to their total price.

Mattress Construction

A detailed breakdown of the T&N and Helix mattresses is found below, including all components and dimensions.

The T&N mattress is offered in one firmness rating: ‘Medium-Firm’, or a 6 on our firmness scale. The firmness of a Helix mattress will vary by customized design. These models range from Very Soft (3) to Very Firm (8), but customers do not choose a specific firmness rating; rather, the firmness will depend on the specifications they select. Additionally, please note that Helix offers dual-sided firmness for Queen, King, and California King mattresses.

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
T&N Mattress 6.5 (Medium Firm) 10″ 72 lbs 7″ 1.8 PCF Polyfoam 3″ 2.8 PCF Polyfoam 50% rayon
50% polyester
Helix Mattress 3 to 9 (Very Soft to Very Firm) 10″ 80 to 90 lbs 2.5″ Pocket Microcoils
2″ 1.8 PCF Polyfoam
4.5″ 1.8 PCF Base Polyfoam
2″ ‘Helix Dynamic Foam’ 1.5 to 3 PCF Polyfoam (PCF Varies by Firmness Level) 100% polyester

Shipping Information, Trial Period & Warranty

The next four tables examine company details pertaining to Tuft & Needle and Helix, including mattress sleep trials, warranty terms, and customer service. The first table looks at the shipping and delivery policies of both brands.

Criteria Tuft & Needle Helix
Delivery fee No charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
No charge for standard deliveries in the U.S.;
Canadian customers pay $150 for standard deliveries
Where do they deliver? United States (including Alaska and Hawaii) and Canada (excluding Quebec) United States (including Alaska and Hawaii) and Canada
How is the mattress shipped? Compressed, vacuum-sealed, and shipped in a box Compressed, vacuum-sealed, and shipped in a box
Shipping box weight 50 to 94 pounds Not disclosed
Estimated delivery time (from original order) 2 to 10 business days 4 to 8 days
Online availability TuftandNeedle.com, Amazon.com, Huckleberry.com Helix.com, Amazon.com
Amazon.com customer rating 4.3 (10,556 reviews) 3.6 (33 reviews)
Brick-and-mortar availability Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix. Helix does not operate any brick-and-mortar locations.
Courier used for delivery FedEx Ground UPS Ground
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery. Helix does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal. Helix does not offer old mattress removal.

Next we’ll compare the mattress sleep trials offered by both companies.

Criteria Tuft & Needle Helix
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund. None; Helix will cover all shipping and handling costs associated with mattress returns.
Other fees None, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualify None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed. Yes, but exchanges are only offered for mattresses of different sizes (and not different firmness ratings).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial. Yes; Amazon.com customers qualify for the 100-night sleep trial. However, a limited number of Helix mattresses are available on Amazon.com

The third table includes warranty information for Tuft & Needle and Helix, including coverage length, prorated charges (if any), and warranty claim criteria.

Criteria Tuft & Needle Helix
Warranty length 10 years 10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated Full nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None None
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada. Owners are responsible for shipping their mattress back to Helix; if the mattress is deemed defective, Helix will reimburse shipping charges up to $100.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’. A matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″ 1″

Lastly, let’s compare these two brands in terms of customer service and overall company reputation.

Criteria Tuft & Needle Helix
Customer service rating (1-10)
This number is based on Tuck data
8 8
Better Business Bureau Rating A+ Helix has not earned a grade from the BBB
Company website https://www.tuftandneedle.com/ https://www.helixsleep.com/
Online customer chat? Yes Yes
Phone number 1-877-842-2586 1-888-330-0781
Phone availability Monday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
Monday to Friday: 930am to 8pm EST
Saturday to Sunday: 10am to 7pm EST
Company email address Online email form [email protected]
Social media Facebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube

Mattress Performance Comparison

The table below features performance ratings for categories like durability, noise, off-gassing, and edge support. All ratings are generated using authentic customer experiences with both brands.

Category Criteria Tuft & Needle Rating Helix Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the X and Y mattresses. 80% 71% Tuft & Needle has earned an above-average customer satisfaction rating compared to other foam-based mattress models, whereas Helix has earned a below-average rating.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Fair More premature sagging and deterioration is associated with the Helix than the T&N mattress; however, both brands are relatively new and the mattresses have not been evaluated for long-term performance.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Excellent Good The Helix mattress isolates and minimizes motion to some extent, but our feedback indicates that this is one of the strongest categories for the T&N.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Good Neither mattress is particularly responsive, but according to our feedback, the Helix is better for sex than the T&N.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good The T&N and Helix mattresses offer comparable conforming and pressure relief; other foam-based mattresses tend to perform better in this category, particularly those with memory foam.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Good Fair The Helix can be a heat trap, causing discomfort for those who sleep hot, while the T&N sleeps relatively cool by comparison.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Good Good The T&N and Helix mattresses both produce minimal off-gassing odors, and neither model is linked to aggressive or long-lasting smells.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Poor Fair The Helix offers stronger edge support than many competing foam-based models, including the T&N, which offers little to no edge support.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent Our feedback indicates that the T&N and Helix mattresses are both virtually silent.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Good A Queen-size T&N mattress weighs 72 pounds, while a Queen-size Helix weighs 80 to 90 pounds; both are considered lightweight and relatively easy to move.

One’s experience with a mattress often comes down to body weight and preferred sleep position. The next table compares T&N and Helix mattresses based on these two criteria.

Sleeper Position Sleeper Weight Tuft & Needle Helix
Side 130 lbs or less Fair Good
130 lbs to 230 lbs Good Good
230 lbs or more Good Fair
Back 130 lbs or less Very Good Good
130 lbs to 230 lbs Good Fair
230 lbs or more Good Fair
Stomach 130 lbs or less Good Fair
130 lbs to 230 lbs Good Poor
230 lbs or more Fair Poor

Conclusion

The T&N is an all-polyfoam mattress with a customer satisfaction rating of 80%. To read more, please visit our Tuft & Needle Mattress Review page.

The Helix is a customizable mattress with microcoil and polyfoam components. To learn more about this brand, please visit our Helix Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.