Tuft & Needle vs. Helix Mattress Comparison

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Introduction

Tuft & Needle was founded in 2012, and began selling mattresses in 2013. The company’s flagship mattress, the T&N, is an all-polyfoam model; the comfort layer is made of 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

Helix launched in 2015. The brand’s flagship mattress features a comfort system with three components: a layer of ‘Helix Dynamic’ polyfoam; pocketed microcoils; and standard polyfoam. Helix allows customers to modify their mattress in terms of construction, firmness, and other factors; for this reason, the sequence and density of each comfort system layer will vary by selected design. The support core of the Helix mattress is constructed from high-density polyfoam. Many reviews call this mattress as a ‘hybrid’; however, it does not meet the Tuck.com criteria for a true hybrid because it lacks a coil-based support core.

The Tuft & Needle and Helix mattresses have received average to above-average customer satisfaction ratings. This page will compare both models in terms of construction, firmness, size, and pricing, as well as policies and overall reputations of both brands.

 

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Virtually no noise
  • Above-average motion isolation
  • Low price-point
  • Dependable customer service

Pros of the Helix mattress include:

  • Virtually no noise
  • Minimal off-gassing
  • Customizable design and dual firmness options
  • No extra shipping and handling fees for mattress returns

You might not be suited for the Tuft & Needle mattress if:

  • You don’t enjoy sleeping on an all-polyfoam mattress
  • You want a mattress with stronger edge support
  • You prefer to sleep on a mattress that rates higher or lower than ‘Medium-Firm’
  • You would like a mattress that has been tested for long-term performance

You might not be suited for the Helix mattress if:

  • You tend to sleep hot or warm
  • You want a mattress with stronger edge support
  • You weigh 230 pounds or more
  • You would like a mattress that has been tested for long-term performance
 

Sizes and Pricing

The table below lists current prices for the T&N and Helix mattresses in all available sizes. Please see the note below.

Mattress ModelTwinTwin XLFullQueenKingCalifornia King
T&N Mattress$325$375$475$575$700$700
Helix$600$700$850$995*$1,195*$1,195*

*Helix offers these sizes with dual firmness settings. Customers that order a dual-sided mattress will have $150 added to their total price.

 

Mattress Construction

A detailed breakdown of the T&N and Helix mattresses is found below, including all components and dimensions.

The T&N mattress is offered in one firmness rating: ‘Medium-Firm’, or a 6 on our firmness scale. The firmness of a Helix mattress will vary by customized design. These models range from Very Soft (3) to Very Firm (8), but customers do not choose a specific firmness rating; rather, the firmness will depend on the specifications they select. Additionally, please note that Helix offers dual-sided firmness for Queen, King, and California King mattresses.

Product NameFirmness RatingThicknessWeight (Queen Size)Support Core ComponentsComfort Layer ComponentsCover Components
T&N Mattress6.5 (Medium Firm)10″72 lbs7″ 1.8 PCF Polyfoam3″ 2.8 PCF Polyfoam50% rayon
50% polyester
Helix Mattress3 to 9 (Very Soft to Very Firm)10″80 to 90 lbs2.5″ Pocket Microcoils
2″ 1.8 PCF Polyfoam
4.5″ 1.8 PCF Base Polyfoam
2″ ‘Helix Dynamic Foam’ 1.5 to 3 PCF Polyfoam (PCF Varies by Firmness Level)100% polyester
 

Shipping Information, Trial Period & Warranty

The next four tables examine company details pertaining to Tuft & Needle and Helix, including mattress sleep trials, warranty terms, and customer service. The first table looks at the shipping and delivery policies of both brands.

CriteriaTuft & NeedleHelix
Delivery feeNo charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
No charge for standard deliveries in the U.S.;
Canadian customers pay $150 for standard deliveries
Where do they deliver?United States (including Alaska and Hawaii) and Canada (excluding Quebec)United States (including Alaska and Hawaii) and Canada
How is the mattress shipped?Compressed, vacuum-sealed, and shipped in a boxCompressed, vacuum-sealed, and shipped in a box
Shipping box weight50 to 94 poundsNot disclosed
Estimated delivery time (from original order)2 to 10 business days4 to 8 days
Online availabilityTuftandNeedle.com, Amazon.com, Huckleberry.comHelix.com, Amazon.com
Amazon.com customer rating4.3 (10,556 reviews)3.6 (33 reviews)
Brick-and-mortar availabilityTuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix.Helix does not operate any brick-and-mortar locations.
Courier used for deliveryFedEx GroundUPS Ground
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery.Helix does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal.Helix does not offer old mattress removal.

Next we’ll compare the mattress sleep trials offered by both companies.

CriteriaTuft & NeedleHelix
Sleep trial length
Most sleep trials last at least 60 nights
100 nights100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
NoneNone
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund.None; Helix will cover all shipping and handling costs associated with mattress returns.
Other feesNone, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualifyNone
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed.Yes, but exchanges are only offered for mattresses of different sizes (and not different firmness ratings).
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial.Yes; Amazon.com customers qualify for the 100-night sleep trial. However, a limited number of Helix mattresses are available on Amazon.com

The third table includes warranty information for Tuft & Needle and Helix, including coverage length, prorated charges (if any), and warranty claim criteria.

CriteriaTuft & NeedleHelix
Warranty length10 years10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonproratedFull nonprorated
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
NoneNone
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada.Owners are responsible for shipping their mattress back to Helix; if the mattress is deemed defective, Helix will reimburse shipping charges up to $100.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’.A matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″1″

Lastly, let’s compare these two brands in terms of customer service and overall company reputation.

CriteriaTuft & NeedleHelix
Customer service rating (1-10)
This number is based on Tuck data
88
Better Business Bureau RatingA+Helix has not earned a grade from the BBB
Company websitehttps://www.tuftandneedle.com/https://www.helixsleep.com/
Online customer chat?YesYes
Phone number1-877-842-25861-888-330-0781
Phone availabilityMonday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
Monday to Friday: 930am to 8pm EST
Saturday to Sunday: 10am to 7pm EST
Company email addressOnline email form[email protected]
Social mediaFacebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest
YouTube
 

Mattress Performance Comparison

The table below features performance ratings for categories like durability, noise, off-gassing, and edge support. All ratings are generated using authentic customer experiences with both brands.

CategoryCriteriaTuft & Needle RatingHelix RatingWhat Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the X and Y mattresses.80%71%Tuft & Needle has earned an above-average customer satisfaction rating compared to other foam-based mattress models, whereas Helix has earned a below-average rating.
Durability The average mattress will perform for at least seven years before it needs to be replacedGoodFairMore premature sagging and deterioration is associated with the Helix than the T&N mattress; however, both brands are relatively new and the mattresses have not been evaluated for long-term performance.
Motion IsolationFoam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions.ExcellentGoodThe Helix mattress isolates and minimizes motion to some extent, but our feedback indicates that this is one of the strongest categories for the T&N.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models.FairGoodNeither mattress is particularly responsive, but according to our feedback, the Helix is better for sex than the T&N.
ConformingFoam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back painGoodGoodThe T&N and Helix mattresses offer comparable conforming and pressure relief; other foam-based mattresses tend to perform better in this category, particularly those with memory foam.
Temperature NeutralityFoam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result.GoodFairThe Helix can be a heat trap, causing discomfort for those who sleep hot, while the T&N sleeps relatively cool by comparison.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.GoodGoodThe T&N and Helix mattresses both produce minimal off-gassing odors, and neither model is linked to aggressive or long-lasting smells.
Edge SupportBecause of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit.PoorFairThe Helix offers stronger edge support than many competing foam-based models, including the T&N, which offers little to no edge support.
NoiseFoam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentExcellentOur feedback indicates that the T&N and Helix mattresses are both virtually silent.
Ease of Moving and RotatingAll mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.  Very GoodGoodA Queen-size T&N mattress weighs 72 pounds, while a Queen-size Helix weighs 80 to 90 pounds; both are considered lightweight and relatively easy to move.

One’s experience with a mattress often comes down to body weight and preferred sleep position. The next table compares T&N and Helix mattresses based on these two criteria.

Sleeper PositionSleeper WeightTuft & NeedleHelix
Side130 lbs or lessFairGood
130 lbs to 230 lbsGoodGood
230 lbs or moreGoodFair
Back130 lbs or lessVery GoodGood
130 lbs to 230 lbsGoodFair
230 lbs or moreGoodFair
Stomach130 lbs or lessGoodFair
130 lbs to 230 lbsGoodPoor
230 lbs or moreFairPoor
 

Conclusion

The T&N is an all-polyfoam mattress with a customer satisfaction rating of 80%. To read more, please visit our Tuft & Needle Mattress Review page.

The Helix is a customizable mattress with microcoil and polyfoam components. To learn more about this brand, please visit our Helix Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.

 
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