Tuft & Needle vs. Ghostbed Mattress Comparison

Introduction

Tuft & Needle was founded in 2012, and began selling mattresses in 2013. The company’s flagship mattress, the T&N, is constructed from polyfoam; the comfort layer is made of 2.8 PCF polyfoam, and the support core is made of 1.8 PCF polyfoam.

GhostBed was founded launched in 2015; its parent company, Nature’s Sleep, has been in business in 2001. GhostBed’s flagship model features a comfort system with a top layer of aerated Dunlop latex and a bottom layer of gel memory foam; the support core is constructed from polyfoam.

Both the Tuft & Needle and Ghostbed mattresses have received above-average ratings from customers. This page will discuss key similarities and differences between these two mattress models in terms of construction, firmness, size, pricing, and other factors, as well as the various policies and overall reputations of both companies.

Brand Summary

Pros of the Tuft & Needle mattress include:

  • Virtually no noise
  • Very good motion isolation
  • Below-average price-point
  • Dependable customer service

Pros of the GhostBed mattress include:

  • Virtually no noise
  • Strong edge support
  • Below-average price-point
  • Short turnaround time for mattress deliveries

You might not be suited for the Tuft & Needle mattress if:

  • You prefer not to sleep on an all-polyfoam mattress
  • You would rather sleep on a mattress with strong edge support
  • You like to sleep on a surface that rates higher or lower than ‘Medium-Firm’
  • You want a mattress that has been tested for long-term durability

You might not be suited for the GhostBed mattress if:

  • You usually sleep hot or warm
  • You like to sleep on a surface that rates higher or lower than ‘Medium Firm’
  • You prefer a mattress that isolated motion
  • You want a mattress that has been tested for long-term durability

Sizes and Pricing

The table below lists current prices for the T&N and Ghostbed mattresses in all available sizes.

Mattress Model Twin Twin XL Full Queen King California King
T&N Mattress $325 $375 $475 $575 $700 $700
GhostBed $445 $600 $700 $695 $875 $895

Mattress Construction

Below you will find a detailed breakdown of the individual components and dimensions used to construct the T&N and Ghostbed mattresses.

Product Name Firmness Rating Thickness Weight (Queen Size) Support Core Components Comfort Layer Components Cover Components
T&N Mattress 6.5 (Medium Firm) 10″ 72 lbs 7″ 1.8 PCF Polyfoam 3″ 2.8 PCF Polyfoam 50% rayon
50% polyester
GhostBed 6 (Medium Firm) 11″ 89 lbs 7.5″ 2 PCF Polyfoam 1.5″ Aerated Synthetic Dunlop Latex
2″ 4 PCF Gel Memory Foam
Polyester

Shipping Information, Trial Period & Warranty

The next four tables compare Tuft & Needle and Ghostbed in terms of mattress sleep trials, warranty terms, and customer service.  First, let’s look at the shipping and delivery policies of both companies.

Criteria Tuft & Needle Ghostbed
Delivery fee No charge for standard deliveries in the continental U.S.
Charges for deliveries to Alaska and Hawaii range from $120 to $190
Charges for Canadian deliveries amount to 5% to 15% of the original price (depending on the province)
No charge for standard deliveries in the contiguous U.S.: $600 for deliveries to Alaska and Hawaii
Where do they deliver? United States (including Alaska and Hawaii) and Canada (excluding Quebec) The United States (including Alaska and Hawaii)
How is the mattress shipped? Compressed, vacuum-sealed, and shipped in a box Compressed, vacuum-sealed, and shipped in a box
Shipping box weight 50 to 94 pounds 58 to 112 pounds
Estimated delivery time (from original order) 2 to 10 business days Not disclosed (orders ship within 24 hours of original order)
Online availability TuftandNeedle.com, Amazon.com, Huckleberry.com GhostBed.com, Amazon.com
Amazon.com customer rating 4.3 (10,556 reviews) 4.2 (296 reviews)
Brick-and-mortar availability Tuft & Needle operates brick-and-mortar showrooms in San Francisco and Phoenix. GhostBed does not operate any brick-and-mortar locations.
Courier used for delivery FedEx Ground FedEx
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Tuft & Needle does not offer White Glove delivery. GhostBed does not offer White Glove delivery.
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Tuft & Needle does not offer old mattress removal. GhostBed does not offer old mattress removal.

The next table lists details about the mattress sleep trials offered by Tuft & Needle and Ghostbed.

Criteria Tuft & Needle Ghostbed
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 101 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
None 30 nights
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
Customers in the lower 48 states will not have to pay shipping and handling charges; those in Alaska and Hawaii will have the cost of shipping and handling deducted from their refund. None; GhostBed will handle shipping and handling fees associated with mattress returns.
Other fees None, but the sleep trial is exclusively offered to customers in the U.S.; Canadian owners do not qualify None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
No; only mattress returns are allowed. No; only mattress returns are allowed.
Sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
Yes; Amazon.com customers qualify for a full 100-night sleep trial. No; GhostBed mattresses purchased on Amazon.com qualify for that website’s standard 30-night mattress sleep trial.

Next, let’s discuss the mattress warranties of Tuft & Needle and Ghostbed.

Criteria Tuft & Needle Ghostbed
Warranty length 10 years 20 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
Full nonprorated Nonprorated for the first 10 years
Prorated for the last 10 years
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None 50% of the original product price plus 5% for each year of ownership
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
No charges, although Tuft & Needle does not cover international shipping and handling costs; as a result, the warranty is not extended to mattress owners in Canada. Owners are responsible for shipping and handling charges associated with mattress repairs or replacements.
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A proper foundation sufficient to support the distributed weight of your body and the mattress itself’. A firm, solid-surface, or adjustable bed base (mattress supports)’.
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
3/4″ 1″

The last table looks at services for Tuft & Needle and Ghostbed customers, as well as company ratings from the Better Business Bureau and Tuck.com.

Criteria Tuft & Needle Ghostbed
Customer service rating (1-10)
This number is based on Tuck data
8 7
Better Business Bureau Rating A+ D-
Company website https://www.tuftandneedle.com/ https://www.ghostbed.com/
Online customer chat? Yes Yes
Phone number 1-877-842-2586 1-855-855-4499
Phone availability Monday to Friday: 10am to 11pm EST
Saturday to Sunday: 12pm to 9pm EST
Monday to Friday
Company email address Online email form Online email form
Social media Facebook
Instagram
Twitter
YouTube
Facebook
Instagram
Twitter
Pinterest

Mattress Performance Comparison

The next table evaluates the T&N and Ghostbed mattresses based on performance criteria like lifespan, pressure relief, noise, off-gassing, and edge support. All ratings are generated from authentic customer experiences with both brands.

Category Criteria Tuft & Needle Rating Ghostbed Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the T&N and Ghostbed mattresses. 80% 79% A single percentage point separates the customer satisfaction rating of these two mattresses, with T&N taking the edge; both ratings are above-average compared to similar mattress models.
Durability The average mattress will perform for at least seven years before it needs to be replaced Good Good T&N and Ghostbed owners report minimal sagging and indentations during the first few years of ownership; however, both brands are relatively new and the mattresses have not been evaluated for long-term performance.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Excellent Good The Ghostbed has earned solid customer ratings for motion isolation, but this is considered one of the strongest categories for the T&N.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Fair As is the case with most foam-based mattresses, the T&N and Ghostbed are not particularly responsive and may not be as good for sex as bouncier models.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good According to our feedback, the T&N and Ghostbed mattresses conform and alleviate pressure to a decent extent, but some foam-based mattress conform even closer and relieve more discomfort.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Good Fair The Ghostbed can be a heat trap for some; the T&N retains little body heat by comparison, and sleeps relatively cool as a result.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Good Very Good The T&N emits some off-gassing odor, while the Ghostbed produces little to no smells after unpackaging.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Poor Fair The Ghostbed offers slightly more edge support than the T&N, but neither mattress is considered particularly sturdy when it comes to edge support.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent Our customer reports indicate that the T&N and Ghostbed mattresses are both virtually silent.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Very Good Very Good A Queen-size T&N mattress weighs 72 pounds, while a Queen-size Ghostbed weighs 89 pounds; both are considered relatively light and easy to maneuver.

One’s experience with a mattress often depends on two factors: body weight and preferred sleep position. The next table compares T&N and Ghostbed mattresses based on these two criteria.

Sleeper Position Sleeper Weight Tuft & Needle Ghostbed
Side 130 lbs or less Fair Fair
130 lbs to 230 lbs Good Good
230 lbs or more Good Good
Back 130 lbs or less Very Good Very Good
130 lbs to 230 lbs Good Good
230 lbs or more Good Good
Stomach 130 lbs or less Good Fair
130 lbs to 230 lbs Good Very Good
230 lbs or more Fair Good

Conclusion

The T&N mattress is an all-polyfoam model with a customer satisfaction rating of 80%. To learn more, please visit our Tuft & Needle Mattress Review page.

The Ghostbed features layers of aerated Dunlop latex and gel memory foam in the comfort system, and has a 79% customer satisfaction rating. To read more about this brand, please visit our GhostBed Mattress Review page.

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.