Qomfort Mattress Review

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the Qomfort Mattress

Mattress Type and Components:

  • Qomfort offers memory foam mattresses.
  • The comfort layer features a top layer of 3.1 PCF gel memory foam and a bottom layer of 1.8 PCF polyfoam.
  • The support core is constructed from 1.7 PCF polyfoam.
  • The cover is made of undisclosed fabric.

Pros:

  • Qomfort offers lifetime nonprorated warranty coverage for all mattresses. By comparison, most mattress sellers offer no more than 10 years of nonprorated warranty coverage.
  • The price-point for Qomfort mattresses is significantly lower than the cost of an average memory foam model.
  • The 100-night sleep trial does not include a mandatory break-in period. Most mattress sellers with lengthy sleep trials require purchasers to test out their mattress for at least 30 nights before they can return it for a full refund.

Cons:

  • Qomfort mattresses are available in four sizes. In contrast, most mattress brands are available in at least six sizes; Qomfort omits the Twin Extra Long (XL) and California King option.
  • Qomfort mattresses are exclusively available in Medium Firm, which may be limiting for customers who prefer mattresses with a lower or higher firmness rating.
  • Qomfort first launched in February 2017, and the long-term performance of these mattresses has not been accurately assessed.

Product and Price Range: Qomfort mattresses are available in four sizes: Twin, Full, Queen, and King. These range in price from $399 (Twin) to $799 (King). All Qomfort mattresses are manufactured in China.

Amazon rating: 5.0
BBB rating: Qomfort has not earned a grade from the Better Business Bureau

 

Qomfort Price Comparison

Qomfort Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”10″$399
Full54W” x 75L”10″$549
Queen60W” x 80L”10″$649
King76W” x 80L”10″$799

How Is the Mattress Shipped?: Qomfort mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress may take up to one day to fully expand.
Where Do They Ship?: Qomfort mattresses ship anywhere in the United States, including Alaska and Hawaii. Deliveries to Canada and other international destinations are not available at this time.
Delivery Fee: Shipping is free to all addresses in the contiguous 48 states. Deliveries to Alaska and Hawaii will incur additional shipping charges.

Delivery Policy: The delivery policy for Qomfort is as follows:

  1. Qomfort coordinates all deliveries through FedEx. Most customers in the contiguous 48 states receive their mattress within one to four business days; deliveries may take longer for shipments to Alaska and Hawaii.
  2. All mattresses will be delivered to the customer’s front door or left at the front desk if the address is an apartment or condominium. Customers with the latter should notify their front desk personnel about the delivery in order to avoid unwanted package refusal.
  3. Customers with special delivery requests should contact Qomfort’s customer service department via phone or email. The company states all emails will receive a reply within 24 hours.

Old Mattress Removal: Because they utilize FedEx couriers for all deliveries, Qomfort does not provide old mattress removal services.
Availability: Qomfort mattresses are available on the Qomfort website, as well as Amazon.com. The company does not operate any brick-and-mortar showrooms.

 

Qomfort Product Specifications and Firmness

Qomfort mattresses are exclusively available with a Medium-Firm firmness rating. The table below features a complete breakdown of mattress components and dimensions. Please note that Qomfort does not disclose the fabric composition of its mattress covers.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Qomfort Mattress6 (Medium Firm)10″6″ 1.7 PCF HD Polyfoam2″ 3.1 PCF Gel Memory Foam
2″ 1.6 PCF Polyfoam
Undisclosed Composition

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Qomfort offers a 100-night sleep trial for all mattresses/

  1. There is no mandatory break-in period for the Qomfort mattress. Customers will be eligible to return the mattress for a full refund at any point during the sleep trial. However, the company recommends testing out the mattress for at least 25 nights in order to adjust to the foam.
  2. Customers who are unsatisfied with their mattress should contact Qomfort’s customer service department over the phone for ‘customized sleep suggestions’.
  3. Qomfort does not offer mattress return pickups. Instead, the company will work with purchasers to donate the mattress to a charity or nonprofit organization. Once the mattress has been donated, customers should submit a photocopy of their donation receipt to Qomfort; they will receive a full product refund within three to five business days.
  4. Customers who participate in the 100-night sleep trial will be able to exchange their mattress for a differently sized model. If requesting an upgrade, the customer must pay the differential in price between the original and the replacement.  
  5. The 100-night mattress return is limited to one return per household per year.
  6. The sleep trial is reserved for customers who have bought their mattress directly from Qomfort. Those who purchase their mattress from Amazon.com will not be eligible for the 100-night sleep trial; they should defer to the 30-night trial offered on that website.  

Warranty: Qomfort offers a lifetime warranty for all mattresses.

  1. The warranty coverage is exclusively prorated, and owners will not be responsible for paying prorated costs to have the mattress replaced at any point. Qomfort’s liability will not exceed the original price of the mattress.
  2. Customers who purchase their mattress from Amazon.com will be entitled to the same lifetime warranty as those who buy their mattress directly from Qomfort.
  3. Warranty coverage will remain valid as long as the original purchaser owns the mattress. The warranty is non-transferrable, and anyone who buys or acquires the mattress from the original owner or an unauthorized retailer will not be eligible for coverage.
  4. The warranty will cover the following product defects:
    • Deterioration of the mattress resulting in visible indentations and/or sagging that measures one inch (1″) or deeper.
    • Any physical flaw in the mattress that causes the foam to split or crack.
    • Manufacturing flaws associated with cover components, including seams and zippers.  
  5. The warranty will not cover the following:
    • A normal increase in foam softness that does not affect its pressure-relieving abilities, or indentations or sagging that do not measure one inch (1″) or deeper. These issues are considered normal wear and tear.
    • Burns, cuts, tears, stains, and other types of damage that result from owner misuse and/or improper foundation support.
    • Repair or replacement requests that occur due to owner allergies or changes in the owner’s comfort or firmness preferences.
    • Damage caused by transportation ‘after initial delivery’ has occurred.
    • In order to file a claim, owners must photograph the defect and email the image to Qomfort’s customer service department, along with a written description of the defect and proof of original purchase.
 

Qomfort Sleep Ratings

At this time, we have not received enough customer reviews on Qomfort mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

Qomfort Weight Comparison

What Type of Sleeper Is Best Suited for a Qomfort Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate Qomfort mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for memory foam mattresses based on different sleeper positions and weights.  

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Memory FoamSideGoodVery GoodFair
BackVery GoodVery GoodGood
StomachGoodFairFair
 

Qomfort Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Qomfort at this time.
BBB rating: Qomfort has not earned a grade from the Better Business Bureau.
Company History: Qomfort launched in February 2017.
Physical Stores: Qomfort does not operate any brick-and-mortar showrooms.
Corporate Address:
177 E. Colorado Boulevard, Suite 200
Pasadena, CA 91107
Phone Number: 888-326-0706 (available Monday to Friday from 8am to 5pm PST)
Contact Email: [email protected]
Company Website: https://qomfortsleep.com/
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Complaints

General customer complaints about Qomfort mattresses include:

  • Limited mattress selection regarding size and firmness rating.
  • Unknown mattress longevity due to limited company history.
 
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Mattress Specs and Company Info

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Cover

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Additional Information

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