Purple vs. Helix Mattress Comparison

Purple launched in 2015 and started selling mattresses in January 2016. The company offers two mattress models. The Purple, the brand’s flagship mattress, has 1.8 PCF polyfoam and buckling-column gel in the comfort layer, and a support core constructed from high-density polyfoam. Purple’s newest model, the New Purple, is a hybrid mattress with a buckling-column gel comfort system and a pocketed coil support core. The New Purple is available in three different heights (11, 12, and 13 inches), and each thickness has a different firmness.

Helix was founded in 2015. The brand offers a mixed foam mattress designed with two polyfoam layers and microcoils in the comfort system. The support core is made of high-density polyfoam. Helix offers customized firmness, which allows purchasers to choose any firmness from Soft to Firm; the density of the comfort layers will vary based on selected firmness.

Both companies have received average to above-average customer satisfaction ratings. This page will compare Purple and Helix based on pricing, mattress construction, and performance ratings, as well as the shipping, return, and warranty policies of these brands.

Brand Summary

Pros of the Purple mattress include:

  • Multiple thickness and firmness options
  • Good motion isolation and no noise
  • Free shipping and 100-night sleep trial

Pros of the Helix mattress include:

  • Customizable firmness options, including dual firmness
  • Good motion isolation and no noise
  • Free shipping and 100-night sleep trial

You might not be suited for the Purple mattress if:

  • Edge support is a top priority
  • You prefer a mattress that is relatively light and easy to move

You might not be suited for the Helix mattress if:

  • Edge support is a top priority
  • You tend to sleep hot

Sizes and Pricing

The table below lists current prices for the Purple, New Purple, and Helix mattresses in each available size.

Mattress Brand Mattress Model Twin Twin XL Full Queen King California King
Purple Purple N/A $699 $899 $999 $1,299 $1,299
New Purple (11″) N/A $1,299 N/A $1,599 $1,899 $1,899
New Purple (12″) N/A $1,899 N/A $2,199 $2,699 $2,699
New Purple (13″) N/A $2,499 N/A $2,799 $3,499 $3,499
Helix Helix Mattress $600 $700 $850 $995 $1,245 $1,245

Mattress Construction

Next, let’s look at mattress construction. The table below lists firmness, thickness, and layer composition specifications for Purple, New Purple, and Helix mattresses.

Mattress Brand Mattress Model Firmness Rating Thickness Support Core Components Comfort Layer Components Cover Components
Purple Purple Mattress 6.5 (Medium Firm) 9 1/2″ 4″ 2 PCF HD Polyfoam 2″ ‘Smart Comfort Grid’ Buckling Column Gel
3 1/2″ 1.8 PCF Polyfoam
67% Polyester
29% Viscose
4% Lycra® Spandex

 

New Purple 6.5 (Medium Firm) 11″ 7 1/2″ Pocketed Coils 2″ ‘Smart Comfort Grid’ Buckling Column Gel 98% Polyester
2% Spandex
5.5 (Medium) 12″ 3″ ‘Smart Comfort Grid’ Buckling Column Gel
4.5 (Medium Soft) 13″ 4″ ‘Smart Comfort Grid’ Buckling Column Gel
Helix Helix Mattress 3 to 9 (Very Soft to Very Firm) 10″ 4.5″ 1.8 PCF Base Polyfoam 2″ ‘Helix Dynamic Foam’ 1.5 to 3 PCF Polyfoam
2.5″ Pocket Microcoils
2″ 1.8 PCF Polyfoam
(Order varies by firmness)
100% polyester

Shipping Information, Trial Period & Warranty

The next four tables compare Purple and Helix in terms of various company policies. The first lists details about the shipping and delivery policies of both companies.

Criteria Purple Helix
Delivery fee Free shipping to the contiguous U.S.
Customers in Alaska, Hawaii, and Canada pay additional shipping fees
Free shipping to all 50 states
Canadian customers pay a shipping fee of $150
Where do they deliver? All 50 states and Canada All 50 states and Canada
How is the mattress shipped? The Purple mattress is compressed, vacuum-sealed, and shipped in a vinyl tube; The New Purple is not compressed and is shipped in a flat box Compressed, vacuum-sealed, and shipped in a box
Estimated delivery time (from original order) 2 to 5 business days 6 to 10 business days
Online availability Purple.com
Amazon.com
Helixsleep.com
Amazon.com customer rating 4.2 (Purple)
The New Purple is not currently available on Amazon.com
The Helix mattress is not currently sold on Amazon.com
Brick-and-mortar availability Purple mattresses are not sold in any brick-and-mortar locations Helix mattresses are not sold in any brick-and-mortar locations
Courier used for delivery UPS and FedEx UPS
White Glove delivery?
For an extra fee, some mattress sellers provide in-home assembly and packaging waste disposal
Purple does not offer White Glove delivery Helix does not offer White Glove delivery
Old mattress removal?
For an extra fee, some mattress sellers will remove a customer’s old mattress during the delivery and transport it to a recycling facility or donation center
Purple does not offer old mattress removal Helix does not offer old mattress removal

Next, let’s look at the sleep trials and return policies of Purple and Helix.

Criteria Purple Helix
Sleep trial length
Most sleep trials last at least 60 nights
100 nights 100 nights
Mandatory break-in period?
Some mattress sellers require mattress buyers to test out their mattress for a certain length of time before they can return or exchange it
30 nights None
Return charges
Some mattress companies require mattress owners to pay transportation and handling fees associated with their mattress return
None; Purple covers all shipping and handling charges for returns None; Helix covers all shipping and handling charges for returns
Other fees None None
Exchanges offered?
Some mattress sellers allow customers to exchange their mattress for a different model or firmness during the sleep trial
Mattress exchanges are not available with the Purple sleep trial Mattresses may be exchanged for a different size, but not a different firmness
Full sleep trial available for Amazon.com customers?
In some cases, Amazon.com customers and others who do not buy their mattress directly from the brand will not qualify for the company’s sleep trial
None; customers who purchase their Purple mattress from Amazon.com qualify for that site’s standard 30-night sleep trial The Helix mattress is not available for sale on Amazon.com

The third table features product warranty details for the Purple/New Purple, and Helix mattresses.

Criteria Purple Helix
Warranty length 10 years 10 years
Nonprorated coverage
During nonprorated periods, mattress owners can have their defective mattress replaced without paying a percentage of the original product price
10 years 10 years
Prorated charges
In most cases, prorated costs of replacing a mattress are calculated by multiplying a percentage of the original product price by the number of years of ownership
None; this warranty is entirely nonprorated None; this warranty is entirely nonprorated
Transportation/handling charges
Some mattress companies hold owners responsible for paying shipping and handling fees associated with repairing or replacing a defective mattress
Owners must cover all transportation and handling costs for mattress repairs or replacements Owners ship the mattress at their own expense, and Helix will reimburse them up to $100
Foundational requirements
In many cases, a mattress seller will void an owner’s warranty if an adequate foundation is not used to support the mattress
A firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption’ A firm, solid-surface, on a bed base that is structurally capable’ of supporting both the mattress and the sleeper(s)’
Indentation depth
Most mattress sellers will only repair or replace indented mattresses if the sagging reaches a certain depth
1″ 1″

Lastly, let’s look at the customer services and overall reputation of Purple and Helix.

Criteria Purple Helix
Customer service rating (1-10)
This number is based on Tuck data
7 7
Better Business Bureau Rating D Helix has not earned a BBB rating
Company website https://purple.com/ https://helixsleep.com
Online customer chat? Yes No
Phone number 1-888-848-8456 1-888-330-0871
Company email address [email protected] [email protected]
Social media Facebook
Instagram
YouTube
Twitter
Pinterest
Facebook
Instagram
YouTube
Twitter

Mattress Performance Comparison

Next, let’s compare the Purple and Helix mattresses based on durability, motion isolation, odor potential, and other performance factors. All ratings are generated using authentic owner experiences At this time, we do not have enough data to supply ratings for the New Purple mattress; we will update this section as soon as we receive sufficient feedback.

Category Criteria Purple Rating Helix Rating What Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Purple and Helix mattresses. 79% (Purple)
No ratings for New Purple
72% The Purple has earned a higher satisfaction rating than the Helix, which is on par with the average rating for all foam beds (72.5%).
Durability The average mattress will perform for at least seven years before it needs to be replaced Fair Fair Both the Purple and the Helix appear to offer good durability, but neither mattress has been sold for more than three years and their long-term performance has not been evaluated.
Motion Isolation Foam-based mattresses are designed to minimize motion and isolate it from other areas of the sleep surface, which can cut down on nighttime disruptions. Good Good According to owners, both the Purple and Helix mattresses absorb and minimize motion transfer to a good extent — but memory foam and latex models tend to offer better motion isolation.
Sex Foam-based mattresses are less responsive by design, and may not be as suitable for sex as innerspring or hybrid models. Fair Good The Helix mattress is slightly bouncier and more responsive than the Purple, making it better for sex.
Conforming Foam-based mattresses conform closely to sleeper’s bodies, which can help align the spine, target pressure points, and alleviate back pain Good Good Our feedback indicates that the Purple and Helix mattresses both conform somewhat closely and alleviate a fair amount of aches and pains.
Temperature Neutrality Foam retains more body heat than other materials, and foam mattress owners often ‘sleep hot’ as a result. Good Fair The Purple retains less body heat than the Helix, and sleeps significantly cooler as a result.
Off-gassing Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days. Good Good Odor potential is minimal for both mattress models, and owners who report smells claim they dissipate within a few days.
Edge Support Because of their construction, foam-based mattresses often provide little to no edge support and may sink prematurely in areas of the bed where people tend to sit. Poor Fair Edge support is a chief complaint from Purple owners; the Helix has earned fewer sinkage complaints, but edge support is no better than fair.
Noise Foam-based mattresses create little to no noise, due to their lack of springs, coils, and other metal components Excellent Excellent Both the Purple and Helix mattresses are virtually silent when bearing weight.
Ease of Moving and Rotating All mattresses are relatively heavy when it comes to moving and rotating, but some are heavier and more unwieldy than others.   Fair Fair The Purple is weighs more than the Helix, but neither mattress is considered particularly heavy.

Body weight and preferred sleep position are two factors to keep in mind when shopping for a new mattress. The next table compares the Purple and Helix based on feedback from different weight and sleep position groups. We have not received enough owner feedback to generate ratings in this category for the New Purple. Please note that individual experiences often vary by selected firmness.

Sleeper Position Sleeper Weight Purple Helix
Side 130 lbs or less Fair Good
130 lbs to 230 lbs Good Good
230 lbs or more Good Fair
Back 130 lbs or less Very Good Good
130 lbs to 230 lbs Fair Fair
230 lbs or more Good Fair
Stomach 130 lbs or less Fair Fair
130 lbs to 230 lbs Good Poor
230 lbs or more Fair Poor

Conclusion

Purple offers two mattresses that feature buckling-column gel in the comfort layer. The Purple has a polyfoam support core, and has received a customer satisfaction rating of 79%. The New Purple, a hybrid, has a pocketed coil support core; there is insufficient feedback to generate a satisfaction rating at this time. To learn more, please visit our Purple Mattress Reviews page.

Helix offers a mixed-foam mattress constructed with polyfoam and microcoils in the comfort system, and a polyfoam support core. This mattress is customizable in terms of firmness; purchasers can choose from any firmness between Soft and Firm. The Helix mattress has earned a customer satisfaction rating of 72%. For more information about this brand, please visit our Helix Mattress Review page.   

Choosing the right mattress for you can be a difficult decision. Tuck.com strives to help mattress shoppers evaluate different models and decide which product best meets their needs and preferences. To learn more about how we compare products, please visit our Mattress Methodology page.