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Purple Hybrid Premier Mattress Review

Written by Brad Nehring

Purple Hybrid Premier Mattress Review

The Bottom Line.

  • The Purple Hybrid Premier is a luxury mattress built with a signature Purple Grid comfort layer and supportive pocketed coils.
  • Choose from medium or medium-soft firmness settings.
  • The Hybrid Premier offers exceptional breathability and temperature neutrality, making it a great mattress for people who sleep hot.

Buy a Purple Hybrid Premier mattress at the lowest price.

Click below for details.

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Purple Hybrid Premier Mattress Overview

Purple is a U.S.-based mattress and bedding product company that has been in business since 2015. Currently, three Purple mattress models are available. This review will take a closer look at the brand’s newest bed, the Purple Hybrid Premier.

The Hybrid Premier is constructed with the signature Purple Grid, a proprietary comfort layer material found in all Purple mattresses. The grid consists of hyperelastic polymers that conform to the body like memory foam, but the material is also fairly responsive, creating a floating sensation for sleepers. The mattress also features a transitional layer of polyfoam, a support core containing low-gauge pocketed coils encased in high-density foam, and a polyfoam base layer.

Shoppers can select two settings for their Hybrid Premier, which vary by firmness and comfort layer thickness. The 12-inch model with a 3-inch Purple Grid layer is medium, which corresponds to a 5.5 on the 1-10 firmness scale. The other option measures 13 inches thick with a 4-inch comfort layer, and has a medium-soft (4.5) feel.

Read on to learn more about the Purple Hybrid Premier in terms of material construction, pricing, and overall performance. This review also compares the mattress to other leading hybrid models and includes a breakdown of Purple’s shipping, return, and warranty policies.

Please note: Purple’s first hybrid model, the New Purple, was originally available in three firmness settings: medium-soft (4.5), medium (5.5), and medium-firm (6.5). Today, the medium-firm model is known as the Purple Hybrid, while the medium and medium-soft models are sold under the name Hybrid Premier. To learn more about the medium-firm Purple Hybrid, visit our full review here.

Table of Contents

Full Video Review

Ratings Summary

Construction & Feel

Ratings Breakdown

Pricing & Discounts

Mattress Comparisons


Meet Our Testing Team
  • People in any weight or sleep position category. The Hybrid Premier’s deep comfort layer and robust support system ensures consistent pressure relief and even support for side-, back-, stomach-, and combination-sleepers in any weight group.
  • People who prefer mattresses with a floating feel. The Purple Grid buckles where pressure is exerted. This results in close conforming around the sleeper’s body while the rest of the surface remains flat and uniform, making the mattress ideal for people who prefer sleeping “on” – as opposed to “in” – the mattress.
  • Hot sleepers. The Hybrid Premier’s open-grid comfort layer and pocketed coil base both promote strong airflow and offer exceptional temperature neutrality. This mattress is one of the coolest models we have tested.
  • Couples. The mattress isolates motion remarkably well for a hybrid model and the pocketed coils are fairly quiet, making the bed suitable for people who are easily disturbed by their sleep partner’s movements. The Hybrid Premier also offers excellent responsiveness for sex.

Not Recommended for...

  • Sleepers who enjoy sinking deeply into their mattress. The Purple Grid conforms somewhat closely to the sleeper’s body, but the material does not provide the same pressure-relieving body cradle as beds with memory foam comfort layers.
  • Shoppers on a budget. The Hybrid Premier – particularly the 13-inch model – is quite pricey even for a hybrid, and the mattress will be too expensive for some shoppers.

Tuck's Video Review

Tuck’s testing crew evaluated the Purple Hybrid Premier for pressure relief, edge support, and other key performance factors. To see their findings, check out the video below. Please note that, at the time of filming this video, the mattress was known as the New Purple. The name has changed, but the bed’s construction and performance have remained the same.

Ratings Summary

Tuck’s testing team conducted an extensive evaluation of the Purple Hybrid Premier. Our review and rating process consists of three parts: in-house evaluation, external sleep testing, and data collection of verified owner experiences. To learn more about our review process, read our methodology here.

Our performance criteria and ratings for the bed are listed in the table below.

Mattress Performance Ratings

Motion Isolation
Pressure Relief
Temperature Neutrality
Edge Support
Motion Isolation
Pressure Relief
Temperature Neutrality
Edge Support


The hyper-elastic polymer on top of pocketed coils and the reinforced perimeter make for a highly durable bed. Our testing found it should offer above-standard durability.



The hyper-elastic polymer on top of pocketed coils and the reinforced perimeter make for a highly durable bed. Our testing found it should offer above-standard durability.


Motion Isolation

Our tests found the Purple Hybrid entirely removes any movement from a partner, and this is consistent with owner experiences.


Motion Isolation

Our tests found the Purple Hybrid entirely removes any movement from a partner, and this is consistent with owner experiences.



Customers do not report any issues with off-gassing and our testing showed this to be true.



Customers do not report any issues with off-gassing and our testing showed this to be true.


Pressure Relief

The Smart Grid system is designed to conform to the sleeper's profile. Owners report good pressure relief and even support.


Pressure Relief

The Smart Grid system is designed to conform to the sleeper's profile. Owners report good pressure relief and even support.


Temperature Neutrality

Customer data shows the Hybrid Premier disperses body heat very effectively. Our testers found sleepers remain cool on the bed.


Temperature Neutrality

Customer data shows the Hybrid Premier disperses body heat very effectively. Our testers found sleepers remain cool on the bed.


Edge Support

The reinforced perimeter offers solid edge support, whether owners are sitting or sleeping near the edge of the bed.


Edge Support

The reinforced perimeter offers solid edge support, whether owners are sitting or sleeping near the edge of the bed.



There are no complaints of noise with the New Purple, nor did our testing show any issues.



There are no complaints of noise with the New Purple, nor did our testing show any issues.



As a very responsive mattress, the Purple Hybrid offers very good bounce back during amorous activities.



As a very responsive mattress, the Purple Hybrid offers very good bounce back during amorous activities.

As you can see, the Hybrid Premier earned stellar ratings across the board. For a detailed look at how we arrived at each rating, check out our full breakdown below.

Sleep Position Ratings

As part of our ratings process, we evaluated the Purple Hybrid Premier across different body types and preferred sleep positions. In addition to physical testing, we surveyed our sleep expert team and analyzed reviews from verified mattress owners and customers. Our findings are listed in the table below.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS

Get the best price on the Purple Hybrid Premier mattress.

Click here to learn more


How Is the Purple Hybrid Premier Constructed?


The Purple Hybrid Premier’s cover is made from a knit blend of 67 percent polyester, 29 percent viscose, and 4 percent Lycra spandex, giving the fabric a very soft and stretchy feel. The cover also features a non-slip bottom made from 100 percent polyester.

Comfort Layer

The Hybrid Premier’s comfort layer consists of the signature Purple Grid, a hyperelastic polymer material. The grid buckles and conforms to the sleeper’s body but the rest of the surface does not compress. Sleepers feel as though they are floating on top of the mattress, even while the Purple Grid contours to their body.

Customers can select a 3-inch or 4-inch Purple Grid comfort layer for their mattress. The 3-inch option has a medium feel, and conforms somewhat closely while remaining even and supportive. The 4-inch layer is medium-soft and contours more closely, resulting in more pressure relief.

Transitional Layer

The Hybrid Premier has a 1-inch transitional layer of polyfoam. This component acts as a barrier between the Purple Grid and the pocketed coils, and prevents sleepers from sinking into the denser, firmer support core.

Support Layers

The Hybrid Premier’s support core consists of 7.5-inch pocketed coils made from 95 percent recycled steel. The coils are 13.75-gauge. Comparatively, the gauge of pocketed coils in other hybrid models generally falls between 12 (thickest) and 17 (thinnest). By using lower-gauge coils, the Hybrid Premier offers sturdier and more even support than hybrid and innerspring mattresses with higher-gauge coils.

The coils are encased in 2.0 PCF high-density polyfoam. This component helps stabilize the perimeter of the mattress and minimizes sinkage along the edges where owners sit when getting into and out of bed. A layer of high-density base foam provides added reinforcement to the support core, as well.

Mattress Height

A Hybrid Premier with the 3-inch comfort layer measures 12 inches thick, while models with the 4-inch comfort layer measure 13 inches thick. Both are considered high-profile mattresses. The above-average height ensures a strong coil system without sacrificing comfort layer thickness, and the result for most sleepers is a combination of pressure relief and even support.

Product Name Firmness Options Thickness Options Support Core Components Comfort Layer Components Cover Components
Purple Hybrid Premier 12″ model: Medium (5.5)
13″ model: Medium-soft (4.5)
7.5″ 13.75-gauge Pocketed Coils with HD Polyfoam Encasement
HD Base Polyfoam
12″ model: 3″ Purple Grid Comfort Layer
13″ model: 4″ Purple Grid Comfort Layer
1″ HD Transitional Polyfoam (Both Models)
67% Polyester
29% Viscose
4% Lycra Spandex

What Are the Firmness and Feel Like?

The firmness and feel of a Purple Hybrid Premier largely depends on the comfort layer thickness. Models with a 3-inch Purple Grid conform somewhat closely but also maintain a fairly flat surface, resulting in a balance of pressure relief and support.

Models with a 4-inch Purple Grid conform more closely, allowing sleepers to sink deeper where the material buckles. However, both versions maintain a fairly flat surface where pressure is not exerted, which causes sleepers to feel like they are floating on the mattress.

Regardless of selected firmness setting, both versions of the Hybrid Premier have a fairly responsive surface with noticeable bounciness.

Ratings Breakdown

Performance Ratings

Next, let’s take a closer look at our performance ratings for the Purple Hybrid Premier. These ratings are based on findings from our internal and external sleep testers, as well as reviews from verified Hybrid Premier owners.


The Purple Hybrid Premier is a fairly new mattress. We have not had enough time to evaluate this model over the average mattress lifespan of six to eight years. Therefore, our durability rating is based on the bed’s materials and quality of construction, owner experiences, and Purple’s overall reputation.

We estimate the Hybrid Premier will perform for about seven years before a replacement mattress is needed. This expected lifespan is on par with the average hybrid model’s. The Purple Grid consists of durable hyperelastic polymers that withstand sagging and body impressions better than memory foam or polyfoam. The mattress also has a thick coil system to reinforce the edges against excessive sinkage.

That said, the transitional polyfoam may deteriorate faster than other Hybrid Premier components. This can affect how supportive the mattress feels. To preserve the bed’s surface and protect it from early wear and tear, we recommend rotating the mattress head-to-foot every three to six months.

Motion Isolation

To evaluate the Hybrid Premier for motion isolation, we asked two of our testers to lie down on the mattress at the same time. One tester moved around while the other felt for motion transferring across the surface. The mattress exhibited excellent motion isolation, as neither tester could detect any movement.

Most hybrid models provide some motion isolation but will not completely eliminate transfer. Their coil layers make the mattress to feel more responsive, and sleepers can detect their partner’s movement more easily. The Purple Grid only buckles where the sleeper’s body exerts pressure, and this allows the Hybrid Premier to provide excellent motion isolate despite its responsive surface material and support core.


Our testers noticed some initial off-gassing odor when the Hybrid Premier was removed from its box. However, when we re-evaluated the mattress several days later, they found the smells has almost completely dissipated. We don’t anticipate any long-term odor issues with this mattress.

All beds emit some off-gassing when new. Some mattress types – namely all-foam models – retain stronger smells over time due to restricted airflow inside the mattress. Models with coil layers like the Hybrid Premier circulate air better, which helps clear out unpleasant odors.

Pressure Relief

Our testers evaluated the Hybrid Premier for pressure relief by lying on a sensory pad that monitors pressure build-up in the shoulders, hips, and other sensitive areas of the body. They also switched positions to see if pressure increased or decreased on their back, stomach, or sides. The testers found the mattress provides consistent pressure relief across all weight groups and sleep positions.

However, the bed’s pressure-relieving abilities somewhat depend on the comfort layer thickness. The 12-inch Hybrid Premier with a 3-inch comfort layer has a medium feel, conforming to the body and alleviating pressure for back- and stomach-sleepers while also providing even support. The 13-inch model with a 4-inch comfort layer conforms more closely, cushioning the shoulders and hips to align the spine. This makes it a better option for side-sleepers.

Temperature Neutrality

During our assessments for the Hybrid Premier, the testers noted exceptional breathability and temperature neutrality. This is due in part to the bed’s open-grid comfort layer, which promotes surface airflow better than comfort layers made of solid foam. The coil layer also provides consistent circulation.

Hybrids generally sleep cool compared to other mattress types because air travels freely through the coil layer, but models with thick foam comfort systems may trap some body heat. The Purple Grid ensures more surface breathability for the Hybrid Premier, making it one of the most temperature-neutral mattresses we have tested.

Edge Support

To evaluate edge support for the Hybrid Premier, our testers sat along the perimeter of the mattress as an owner might do when getting in and out of bed. All of our testers – even those in the heavyweight group – noted little to no sinkage and excellent overall support.

The testers also took turns lying near the edges of the bed to check for feelings of “roll-off.” Again, they found the mattress very stable. This was consistent across all weight groups. Even compared to other hybrid models, which typically offer strong edge support, the Hybrid Premier is above-average in this category.


Our testers did not notice any noise during our assessments for the Hybrid Premier. This was as expected, since pocketed coils tend to be much quieter than other coil types, such as bonnell or offset. The coils may begin producing squeaks and creaks as the mattress nears the end of its lifespan, but we don’t expect the Hybrid Premier to cause any noise-related sleep disturbances.

Coupled with its excellent motion isolation, this characteristic makes the mattress very suitable for people who awaken easily due to their sleep partner’s movements.


The Hybrid Premier is fairly responsive due to its thick pocketed coils, and the Purple Grid also adds some extra bounce. As a result, the mattress should be suitable for couples who like springier surfaces.

Couples should select their bed’s comfort layer based on personal preferences. The 13-inch model allows sleepers to sink deeper into the mattress. This provides good traction for couples during sex. The 12-inch model does not conform as closely, allowing couples to utilize the entire surface of the bed and easily change positions without sinking too deeply.

Sleeper Ratings

The ideal firmness and thickness settings for a mattress largely depend on a sleeper’s body weight, shape, and preferred sleep position. In order to better inform our readers and avoid subjectivity in our review, the Tuck team evaluated the bed with sleep testers of varying body types and position preferences.

Lightweight Sleepers – Less than 130 lbs.

Our lightweight sleep testers found the Hybrid Premier exceptionally comfortable. Side-sleepers generally preferred the 13-inch model, which conforms more closely and provides extra padding to the shoulders and hips for better spinal alignment. Back- and stomach-sleepers weighing less than 130 pounds may find the 12-inch model more comfortable, as it provides a better balance of conforming and support.

People in the lightweight group tend to prefer beds with soft to medium settings, depending on their preferred position. Many firmer beds do not conform closely enough, and this can minimize pressure relief for sleepers.

Average Weight Sleepers – 130 to 230 lbs.

Our average weight testers also enjoyed the Hybrid Premier. This was especially true for side-sleepers, who reported excellent support and pressure relief for both the 12-inch and 13-inch models. Back- and stomach-sleepers also found the mattress very comfortable, though most preferred the 12-inch model.

Sleepers weighing between 130 and 230 pounds generally feel most comfortable on beds with medium-soft to medium-firm settings. These models offer body-conforming and support in fairly equal measure, resulting in a balanced feel and good pressure relief without sagging too much.

Heavyweight Sleepers – More than 230 lbs.

Our heavier testers found the Hybrid Premier very comfortable, as well. Overall, they preferred the 12-inch model because it offered better, more even support. However, both versions of the mattress felt relatively stable and neither sank excessively.

Heavier individuals typically prefer medium-firm to firm mattresses. Softer mattresses tend to sink too deeply, which reduces support and can cause pressure to build up around the shoulders and hips. The Hybrid Premier is an exception, and this is largely due to a comfort layer that withstands sagging and maintains a fairly uniform surface in areas where pressure is not exerted.

Pricing and Discounts

  • twin-bed
    Twin $1,699 (12") $2,299 (13")
  • twin-bed
    Full $1,899 (12") $2,499 (13")
  • twin-bed
    Queen $1,999 (12") $2,799 (13")
  • twin-bed
    King $2,499 (12") $3,299 (13")
  • twin-bed
    Cali King $2,499 (12") $3,299 (13")

Purple Coupons and Promos

Tuck readers can buy the Purple Hybrid Premier at the lowest price.

Click here to learn more.


How Does the Purple Hybrid Premier Compare to Other Beds?

We encourage all mattress shoppers to compare different mattress models in order to find their most suitable option. In this next section, we’ll see how the Purple Hybrid Premier stacks up against other Purple models and similarly constructed hybrids from competing brands.

Purple Hybrid Premier vs. Purple Mattress

The Purple Mattress is the company’s flagship model. This mattress includes a 2-inch Purple Grid, along with transitional and support polyfoam layers. The open-grid comfort layer allows the Purple Mattress to absorb less body heat and sleep cooler than other models with foam base layers, but the Hybrid Premier still offers better temperature neutrality for hot sleepers.

The Hybrid Premier also isolates more motion transfer due to its thicker comfort layer, and the foam encasement around the coils provides more reinforcement for the edges. Sleeper support is another key difference. The Hybrid Premier’s pocketed coils help the mattress maintain an even surface with little to no sagging, making it a good option for heavier people. The Purple Mattress has foam layers that offer some support, but many sleepers who weigh more than 230 pounds – especially side- and stomach-sleepers – experience excessive sagging.

The Hybrid Premier costs much more than the Purple Mattress, and pricing will likely be a deciding factor for some shoppers. However, those with larger budgets may want to choose the hybrid model because of its stronger performance across most categories.

Read our full Purple Mattress Review.

Purple Hybrid Premier vs. Purple Hybrid

Originally, the Purple Hybrid was offered with 2-inch, 3-inch, and 4-inch comfort layers. The latter two settings eventually became the Hybrid Premier, while the Purple Hybrid is today available with the 2-inch comfort layer. The latter’s medium-firm feel is best suited to back- and stomach-sleepers, while the Hybrid Premier provides better cushioning to side sleepers. That said, both beds have earned very favorable ratings across different sleeper weight and position groups.

Aside from Purple Grid thickness, the Hybrid Premier and Purple Hybrid are virtually identical in terms of construction. Both models are exceptionally breathable compared to other hybrids, resulting in excellent temperature neutrality. Thanks to the polyfoam encasement around the pocketed coils, the Hybrid Premier and Purple Hybrid each excel at edge support, as well.

Pricing is a notable difference, as the Purple Hybrid costs much less than the Hybrid Premier, though only the latter qualifies for free White Glove delivery within the contiguous U.S. Sleepers with pressure-point issues may also want to choose the Hybrid Premier due to its thicker comfort system.

Read our full Purple Hybrid mattress review.

Purple Hybrid Premier vs. Brooklyn Bedding Spartan

Like the Hybrid Premier, the Brooklyn Bedding Spartan is a luxury hybrid designed for exceptional temperature neutrality. In addition to a thick coil layer that generates strong airflow, the Spartan has a cover infused with phase-change material that allows the bed’s surface to remain at a constant, cool temperature throughout the night.

The Spartan is available in soft (3.5), medium (5.5), and firm (7.5) settings to accommodate sleepers in different weight and position categories. However, the Hybrid Premier is less responsive and better at isolating motion transfer than the Spartan. Edge support is another notable difference because the Spartan does not have a foam encasement around its coils. The mattress reinforces the perimeter very well thanks to its thick coil system, but the Hybrid Premier offers even more stability for owners sitting or lying near the edges.

The 12-inch Hybrid Premier and Spartan share the same price-point in a queen-size, while the 13-inch Hybrid Premier is more expensive. However, customers should note that only Purple offers free White Glove delivery with mattress orders. The Hybrid Premier is also the better option for motion isolation and edge support.

Read our full Brooklyn Bedding Spartan mattress review.

Purple Hybrid Premier vs. Casper Wave Hybrid

The Casper Wave Hybrid is a luxury model constructed with polyfoam, memory foam, and latex comfort layers, along with an ergonomic transitional layer that supports the sleeper’s shoulders, spine, and hips. This advanced design is on par with the Hybrid Premier’s in terms of even support and consistent pressure relief for side- and back-sleepers weighing 230 pounds or less. However, the Hybrid Premier has a stronger support system for stomach-sleepers and heavier individuals.

Edge support is another key difference. Like the Hybrid Premier, the Casper Wave Hybrid has a high-density foam encasement around its coil layer. However, the bed has a medium-soft feel that conforms very closely to sleepers. Most experience a deep body cradle and significant sinking, and this results in weaker edge support compared to the Hybrid Premier. In other areas, such as pressure relief and motion isolation, both mattresses are considered above-average.

Price-points are comparable between the two models, which is to say both are fairly expensive compared to other hybrids. Customers who prefer deeper sinking and more of a traditional memory foam feel should opt for the Wave Hybrid, while those who like the feeling of floating on their mattress may want to choose the Hybrid Premier instead.

Read our full Casper Wave Hybrid mattress review.

Purple Hybrid Premier vs. Saatva HD

The Saatva HD is a luxury innerspring specifically designed for heavier people. The bed’s innovative design includes a comfort layer of zoned Talalay latex, which is on par with the Purple Grid in terms of responsiveness and temperature neutrality, as well as secondary memory foam and polyfoam comfort layers.

The Saatva HD’s support core consists of non-pocketed bonnell coils reinforced with high-density foam columns around the perimeter. Like the Hybrid Premier, the Saatva HD excels at edge support and excessive sinkage should not be an issue for owners. However, the coil system creates a highly responsive surface that isolates less motion transfer. The Saatva HD is also firm (7), making it less suitable for lighter people and side sleepers who enjoy close body-conforming.

Both the Hybrid Premier and Saatva HD have very high price-points. The Hybrid Premier is the better choice for couples due to its better motion isolation and quieter coils, while the Saatva HD is best suited for those seeking an exceptionally firm and supportive bed.

Read our full Saatva HD mattress review.

Purple Hybrid Premier vs. The WinkBed

Like the Hybrid Premier, the WinkBed is available in multiple firmness settings. Customers can choose from medium-soft (4.5), medium-firm (6.5), or firm (7.5). Additionally, the WinkBed Plus is a firm (8) option specifically designed for heavier individuals. By offering more firmness settings, the WinkBed can accommodate a wider range of sleepers than the Hybrid Premier. That said, both beds have earned similar ratings for support and pressure relief across different sleeper weight and position categories.

The models share other similarities too. The WinkBed has polyfoam and foam-encased minicoil comfort layers for consistent body-conforming and even support. The minicoils, along with the bed’s pocketed coils, also ensure excellent temperature neutrality. Additionally, the WinkBed has a high-density foam encasement around its coils, which reinforces the edges very well. One key difference is motion isolation, as the less responsive Hybrid Premier absorbs and minimizes more transfer than the WinkBed.

The WinkBed costs less than either version of the Hybrid Premier, but it is still fairly spendy. Those who prefer a more responsive mattress should choose the WinkBed, while the WinkBed Plus is ideal for sleepers weighing more than 230 pounds, but the Hybrid Premier is better suited to hot sleepers and couples.

Read our full WinkBeds mattress review.

Hybrid Premier

Purple Hybrid

Purple Mattress

Brooklyn Spartan

Wave Hybrid

Saatva HD


MATTRESS TYPE HybridHybridFoamHybridHybridInnerspringInnerspring
PRICE RANGE $2,199$1,449$1,099$1,999$2,695$2,599$1,299
FIRMNESS OPTION 4.5,,5.5,7.54.574.5,6.5,7.5
AVAILABILITY online, in-storeonline, in-storeonlineonlineonline, in-storeonlineonline
SLEEP TRIAL 101 nights100 nights100 nights100 nights100 nights120 nights120 nights
WARRANTY LENGTH 11 year10 year10 Year, Non-prorated10 Year, Limited10 Year, Limited20 Year, LimitedLifetime
Tap here to see more mattress stats

Purple Hybrid Premier FAQ

  • Sleep Trial 100 nights

  • Shipping Free to contiguous U.S.

  • Warranty 10 years, non-prorated

  • Made In USA

  • Where Can I Buy the Purple Hybrid Premier?

    The Purple Hybrid Premier is available for purchase on the Purple website, but it is not sold on Amazon.com at this time. Purple models are also sold in brick-and-mortar retail stores across the country. A full store directory is found on Purple’s website. Purple opens pop-up showrooms on occasion, but the company does not have a permanent brick-and-mortar location.

  • Where Do They Ship?

    Purple ships mattresses to all 50 states and anywhere in Canada.

  • White Glove Delivery?

    Free White Glove delivery is available for Hybrid Premier orders within the contiguous U.S. Customers outside the contiguous U.S. may pay additional charges.

  • Old Mattress Removal?

    Old mattress removal is included with Purple’s free White Glove delivery for the Hybrid Premier.

  • Full Delivery Policy

    1. All Purple Hybrid Premier orders qualify for free White Glove delivery. Once the order is processed, Purple will reach out to customers to set a delivery date.
    2. Purple reserves the right to cancel orders that appear to have been made by dealers or retailers for resale purposes, and not for private use.
    3. Orders may not be cancelled once they have shipped.
  • Trial Period and Warranty Details

    Trial Period and Guarantee: Purple offers a 100-night sleep trial for all mattresses.

    1. The sleep trial begins on the original date of purchase. The Purple Hybrid Premier may be returned for a refund or exchanged for another mattress at any point during this sleep trial.
    2. There is not a mandatory break-in period, but Purple recommends testing out the mattress for at least 30 nights in order to properly break it in.
    3. If an owner opts to exchange the mattress, the second model will not be eligible for the sleep trial.
    4. Purple will cover all shipping and handling expenses associated with returns and exchanges, unless there are ‘extenuating circumstances.’ Purple will notify customers before charges are applied for these reasons.
    5. Customers must contact Purple by phone in order to begin the return/exchange process. Returns and exchanges may not be facilitated over social media.

    Warranty: Purple offers a 10-year nonprorated warranty:

    1. The warranty coverage will begin on the date of purchase. Purple will, at their sole option, repair or replace mattresses with defects for as long as the warranty is valid.
    2. According to the warranty, the mattress must be “used on a firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption.” Additionally, Queen-size mattresses and larger must be used on foundations with at least five legs and center support. Failure to follow these guidelines will void the warranty.
    3. The warranty covers indentations in the sleep surface measuring 1 inch or deeper. The warranty also covers manufacturing flaws that cause mattress materials to split or crack prematurely.
    4. The warranty does not cover indentations that measure less than 1 inch, as this is considered normal wear and tear. Other defects not covered include physical damage such as burns or stains, or issues that arise due to changes in the owner’s comfort preferences.
    5. The mattress cover is not included in the mattress warranty, and will be protected under a separate warranty for two years after the original purchase. Purple reserves the right to repair or replace the cover, depending on the nature of the claim. The owner will be required to pay transportation and inspection costs for cover damages.
    6. The warranty is exclusively offered to original owners who purchase the mattress from Purple or an authorized retailer and kept the mattress within the United States. The warranty will be voided if the mattress is resold or gifted to another owner, or if the mattress leaves the U.S.

Company Information

  • Customer Service

    7 out of 10 owner experiences show customers have had a positive experience with Purple, irrespective of whether or not they liked their mattress.

  • Company History

    Purple, Inc was founded in 2015 following a successful Kickstarter campaign that raised more than $170,000 in 45 days. Purple mattresses first became available for purchase in January 2016. The Purple Hybrid and Purple Hybrid Premier were introduced in 2018.

  • BBB Rating

    Purple currently holds an ‘A’ rating with the Better Business Bureau.

  • Physical Stores

    Purple occasionally opens pop-up stores, but at this time the company does not operate any permanent locations. However, Purple beds are available through a wide range of brick-and-mortar retailers. A full store directory is found on the Purple website.

  • Contact Purple

    [email protected] | 1-844-642-5613 | Purple.com

  • Find Purple on Social

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