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Mattress Type and Components: Novosbed offers a memory foam mattress that is available with three different firmness options. Mattress construction varies by selected firmness.
The SoftNovosbed features a comfort system with a two-inch (2″) top layer of gel memory foam and a three-inch (3″) bottom layer of standard memory foam. The six-inch (6″) support core is made from high-density polyfoam.
The Medium Novosbed and Firm Novosbed share the same general construction, but vary in terms of foam density. The comfort system has a two-inch (2″) top layer of Airflow memory foam, followed by a two-inch (2″) bottom layer of standard memory foam. The seven-inch (7″) support core is made from high-density polyfoam.
All three Novosbed models feature the same stretch-knit cover, which has a top layer of Tencel® lyocell and a two-way stretch bottom liner.
Product and Price Range: The Novosbed is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices for this mattress range from $799 (Twin) to $1,199 (King and California King). All Novosbed mattresses are manufactured in the United States.
Main Competitors: Novosbed’s primary competitors include other ‘bed in a box’ mattress brands that offer all-foam models at average to below-average price-points, and primarily sell their products online.
WHAT USERS ARE SAYING:Novosbed has earned a customer satisfaction rating of 78%, which is above average compared to other memory foam mattress models.
WHAT USERS ARE SAYING:Owners claim that Novosbed mattresses typically last six to seven years, which is a longer lifespan than the average memory foam model, and the company has been in business for roughly nine years.
WHAT USERS ARE SAYING:Like many comparable memory foam models, Novosbed mattresses absorb and minimize motion transfer to a significant extent, and some owners report fewer nighttime disruptions as a result.
WHAT USERS ARE SAYING:Even by memory foam mattress standards, Novosbeds produce a large amount of off-gassing that may take several days to dissipate.
WHAT USERS ARE SAYING:Novosbed owners report that the mattresses conform somewhat closely and relieve pressure points, and three firmness options are available to accommodate sleepers with different comfort layer preferences.
WHAT USERS ARE SAYING:Like other memory foam models, the Novosbed mattress is not very responsive or bouncy; the Firm option is the most responsive firmness, and may be better for sex than the other two.
WHAT USERS ARE SAYING:According to customer feedback, Novosbed mattresses retain a noticeable amount of body heat and sleep fairly warm as a result.
WHAT USERS ARE SAYING:Novosbed owners claim the mattresses offer little to no edge support, which is typical of most all-foam models.
WHAT USERS ARE SAYING:According to owners, the Novosbed mattress is virtually silent when bearing weight.
Ease of Moving and Rotating
WHAT USERS ARE SAYING:A Queen-size Novosbed mattress weighs between 92 and 98 pounds, which is heavier than average compared to other memory foam models.
Multiple firmness options
Close conforming and good motion isolation
Free shipping in contiguous U.S. and Canada
High off-gassing potential
Sleeps hot for some
Weak edge support
60-night break-in period with 120-night sleep trial
How is the mattress shipped?Novosbed mattresses are compressed, vacuum-sealed, and shipped in a box.
Where do they ship?Novosbed ships to any address in the United States and Canada.
Full shipping details
How Is the Mattress Shipped?: Novosbed mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress will fully expand within 48 hours of unpackaging. Per the warranty terms, the mattress must be completely unpackaged within two weeks of delivery.
Delivery Fee: Shipping is free to the contiguous U.S. and Canada; a shipping charge will be applied for deliveries to Alaska, Hawaii, and remote Canadian locations.
Delivery Policy: The delivery policy for Novosbed is as follows:
Novosbed coordinates all deliveries through FedEx Ground, which ships Monday through Friday.
Novosbed usually ships mattresses within one or two business days of each order. Most customers in the contiguous U.S. and Canada receive their delivery within one to six business days. Expected delivery times vary by region; deliveries to remote locations may take longer.
Customers who purchase their mattress through PayPal must be present during the delivery to sign for their package; otherwise, a signature will not be required for mattress deliveries.
Novosbed will cover all customs, duties, and brokerage fees associated with international shipping.
Please note: Novosbed no longer offers White Glove delivery or old mattress removal.
Old Mattress Removal: Because they utilize FedEx Ground for all deliveries, Novosbed does not offer old mattress removal services with mattress deliveries.
Novosbed Product Specifications and Firmness
Three firmness options are offered with the Novosbed: ‘Soft,’ which corresponds to a 3.5 (or Soft) on Tuck’s 1-10 firmness scale; ‘Medium,’ which corresponds to a 5 (or Medium); and ‘Firm,’ which corresponds to a 6.5 (or Medium Firm). The table below lists a full breakdown of mattress layers and specifications for all three firmness levels.
Support Core Components
Comfort Layer Components
6″ 1.8 PCF Polyfoam
2″ 3.7 PCF Gel Memory Foam 3″ 4 PCF Memory Foam
7″ 1.8 PCF Polyfoam
2″ 5 PCF Memory Foam 2″ 5 PCF Memory Foam
6.5 (Medium Firm)
7″ 1.8 PCF Polyfoam
2″ 4 PCF Memory Foam 2″ 5 PCF Memory Foam
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
What Type of Sleeper Is Best Suited for a NovosbedMattress?
Based on customer experience data, Novosbed mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Novosbed offers a 120-night sleep trial for all mattresses.
Sleep Trial and Warranty Information
Sleep trial120 Nights
Warranty 15 Year Limited
Warranty TransferNon Transferable
Full warranty details
Trial Period and Guarantee: Novosbed offers a 120-night sleep trial for all mattresses.
There is a mandatory 60-night break-in period. Customers must test out the mattress for at least 60 nights before they will be eligible to return it for a full product refund.
The sleep trial begins when the customer receives their mattress delivery.
If a customer is not satisfied with their mattress after 30 nights, Novosbed will provide them with a ‘Comfort+‘ memory foam topper that integrates with the rest of the mattress. The Comfort+ topper is designed to reduce or increase the firmness rating byone point. The Comfort+ kit is available for free upon request at the time of purchase, or at any point during the sleep trial. Customers who request the Comfort+ kit will still be entitled to return their mattress for a full refund.
All returned mattresses are either recycled or donated to charity.
Owners do not need to repackage the mattress prior to the pickup. However, Novosbed requests that the mattress is wrapped in a plastic cover and located on the ground floor at the time of the pickup.
Warranty: Novosbed offers a 15-year warranty on all mattresses.
Warranty coverage begins on the date of delivery. The warranty is divided into nonprorated and prorated coverage periods.
For the first 10 years, Novosbed will repair or replace defective mattresses at no cost to the owner (including shipping and handling costs).
For the last five years, Novosbed will replace defective mattresses at a fixed rate of 75% of the original product price.
The warranty will be voided if:
The mattress is not unpackaged within two weeks.
The mattress is used on floors that are ‘susceptible to moisture build-up’, such as ‘concrete, below-grade (basement), or on floors in humid environments’.
A Queen, King, or California King mattress is not used on a bed frame with at least one center support beam and at least five or six legs.
A Twin, Twin XL, or Full/Double mattress is not used on a bed frame with at least four legs.
A mattress of any size is used on a frame with slats that aren’t two inches (2″) or longer, and/or the gaps between the slats exceed three inches (3″).
The Comfort+ kit is covered under the same warranty as the mattress.
The warranty will cover the following product defects:
Deterioration in the mattress causing indentations or sagging that measure one inch (1″) or deeper during the first 10 years, or two inches or deeper (2″) during the last five years. This applies whether or not the Comfort+ layer is used.
Physical flaws in the mattress that cause the foam to split or crack.
Manufacturing flaws related to the cover, including cracked or broken zippers.
The warranty will not cover the following:
A normal increase in the mattress foam that does not affect its pressure-relieving abilities, or indentations or sagging that do not measure one inch (1″) or deeper during the first 10 years or two inches (2″) or deeper during the last five years. These issues are considered standard wear and tear.
Repair or replacement requests that occur due to changes in the owner’s comfort preference.
Problems with the mattress that arise due to improperly sized bed frames, foundations, or sheets, as well as comfort issues that occur due to use of more than one Comfort+ topper.
Mold or mildew growth that occurs due to use of the mattress on a non-breathable surface.
Cuts, burns, tears, stains, and other types of damage that occur due to owner misuse and/or improper support.
Novosbed does not warrant their mattress as ‘a remedy for aches, pains or other health issues’.
Novosbed will cover all costs related to shipping and handling defective mattresses. The owner will bear charges if the mattress has been moved from its original location, or if the owner currently resides in a remote location.
Warranty coverage exclusively extends to original owners that buy their mattress from Novosbed or an authorized retailer. Anyone who buys or acquires their Novosbed from the original purchaser or a non-authorized retailer will not be eligible for warranty coverage.
7 out of 10 owner experiences show customers have had a positive experience with Novosbed, irrespective of whether or not they like their mattress.
Novosbed was founded in 2009. In 2012, the company relocated all manufacturing operations China to the United States.
4352-10230 Jasper Avenue
Edmonton, AB T5J 4P6
Novosbed does not operate any brick-and-mortar stores or showrooms; all purchases and deliveries are arranged online.