Novosbed Mattress Review

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Based on 109 verified customer experiences from 11 unique sources.

 

What You Need to Know about the Novosbed Mattress

Mattress Type and Components: Novosbed offers a memory foam mattress that is available with three different firmness options. Mattress construction varies by selected firmness.

  • The Soft Novosbed features a comfort system with a two-inch (2″) top layer of gel memory foam and a three-inch (3″) bottom layer of standard memory foam. The six-inch (6″) support core is made from high-density polyfoam.
  • The Medium Novosbed and Firm Novosbed share the same general construction, but vary in terms of foam density. The comfort system has a two-inch (2″) top layer of Airflow memory foam, followed by a two-inch (2″) bottom layer of standard memory foam. The seven-inch (7″) support core is made from high-density polyfoam.
  • All three Novosbed models feature the same stretch-knit cover, which has a top layer of Tencel® lyocell and a two-way stretch bottom liner.

Pros:

  • Multiple firmness options
  • Above-average durability
  • Close conforming and good motion isolation
  • No noise
  • Free shipping in contiguous U.S. and Canada

Cons:

  • High off-gassing potential
  • Sleeps hot for some
  • Weak edge support
  • 60-night break-in period with 120-night sleep trial

Product and Price Range: The Novosbed is available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices for this mattress range from $799 (Twin) to $1,199 (King and California King). All Novosbed mattresses are manufactured in the United States.  

Customer Satisfaction Rating: 78%
Calculated from: 109 customer experiences from 11 individual sources

Main Competitors: Novosbed’s primary competitors include other ‘bed in a box’ mattress brands that offer all-foam models at average to below-average price-points, and primarily sell their products online.
Availability: The Novosbed mattress is available on the Novosbed website, as well as Amazon.com. Novosbed does not operate any brick-and-mortar stores or showrooms.
Amazon rating: 4.2
BBB rating: A+

 

Novosbed Customer Satisfaction Rating Comparison

Novosbed Mattress Sleep Ratings

CategoryCriteriaNovosbed RatingWhat Novosbed Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Novosbed mattress.78%Novosbed has earned a customer satisfaction rating of 78%, which is above average compared to other memory foam mattress models.
Durability Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.Very GoodOwners claim that Novosbed mattresses typically last six to seven years, which is a longer lifespan than the average memory foam model, and the company has been in business for roughly nine years.
Motion IsolationMemory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.Very GoodLike many comparable memory foam models, Novosbed mattresses absorb and minimize motion transfer to a significant extent, and some owners report fewer nighttime disruptions as a result.
Sex Memory foam mattresses are not very responsive and usually have little to no bounce, and some couples claim they are not very good for sex as a result.FairLike other memory foam models, the Novosbed mattress is not very responsive or bouncy; the Firm option is the most responsive firmness, and may be better for sex than the other two.
ConformingMemory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.Very GoodNovosbed owners report that the mattresses conform somewhat closely and relieve pressure points, and three firmness options are available to accommodate sleepers with different comfort layer preferences.
Temperature NeutralityMemory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.FairAccording to customer feedback, Novosbed mattresses retain a noticeable amount of body heat and sleep fairly warm as a result.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.PoorEven by memory foam mattress standards, Novosbeds produce a large amount of off-gassing that may take several days to dissipate.
Edge SupportBecause of their construction, memory foam mattresses often feature little to no edge support.PoorNovosbed owners claim the mattresses offer little to no edge support, which is typical of most all-foam models.
NoiseMemory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentAccording to owners, the Novosbed mattress is virtually silent when bearing weight.
Ease of Moving and RotatingAll mattresses are relatively heavy, but some are more unwieldy and difficult to move than others.FairA Queen-size Novosbed mattress weighs between 92 and 98 pounds, which is heavier than average compared to other memory foam models.
 

Novosbed Price Comparison

Novosbed Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 74 1/2L”11″$799
Twin Extra Long (XL)38W” x 79 1/2L”11″$849
Full/Double52 1/2W” x 74 1/2L”11″$899
Queen59 1/2W” x 79 1/2L”11″$999
King75 1/2W” x 79 1/2L”11″$1,199
California King71 1/2W” x 83 1/2L”11″$1,199

How Is the Mattress Shipped?: Novosbed mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress will fully expand within 48 hours of unpackaging. Per the warranty terms, the mattress must be completely unpackaged within two weeks of delivery.
Where Do They Ship?: Novosbed ships to any address in the United States and Canada.
Delivery Fee: Shipping is free to the contiguous U.S. and Canada; a shipping charge will be applied for deliveries to Alaska, Hawaii, and remote Canadian locations.

Delivery Policy: The delivery policy for Novosbed is as follows:

  • Novosbed coordinates all deliveries through FedEx Ground, which ships Monday through Friday.
  • Novosbed usually ships mattresses within one or two business days of each order. Most customers in the contiguous U.S. and Canada receive their delivery within  one to six business days.  Expected delivery times vary by region; deliveries to remote locations may take longer.
  • Customers who purchase their mattress through PayPal must be present during the delivery to sign for their package; otherwise, a signature will not be required for mattress deliveries.
  • Novosbed will cover all customs, duties, and brokerage fees associated with international shipping.
  • Please note: Novosbed no longer offers White Glove delivery or old mattress removal.

Old Mattress Removal: Because they utilize FedEx Ground for all deliveries, Novosbed does not offer old mattress removal services with mattress deliveries.

 

Novosbed Product Specifications and Firmness

Three firmness options are offered with the Novosbed: ‘Soft,’ which corresponds to a 3.5 (or Soft) on Tuck’s 1-10 firmness scale; ‘Medium,’ which corresponds to a 5 (or Medium); and ‘Firm,’ which corresponds to a 6.5 (or Medium Firm). The table below lists a full breakdown of mattress layers and specifications for all three firmness levels.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Novosbed3.5 (Soft)11″6″ 1.8 PCF Polyfoam2″ 3.7 PCF Gel Memory Foam
3″ 4 PCF Memory Foam
Stretch-knit Tencel®
5 (Medium)11″7″ 1.8 PCF Polyfoam2″ 5 PCF Memory Foam
2″ 5 PCF Memory Foam
Stretch-knit Tencel®
6.5 (Medium Firm)11″7″ 1.8 PCF Polyfoam2″ 4 PCF Memory Foam
2″ 5 PCF Memory Foam
Stretch-knit Tencel®

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Novosbed Mattress Weight Comparison

What Type of Sleeper Is Best Suited for a Novosbed Mattress?

Based on our customer feedback, Novosbed mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Novosbed FirmnessSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SoftSideGoodGoodFair
BackGoodGoodFair
StomachFairFairPoor
MediumSideGoodVery GoodGood
BackGoodVery GoodGood
StomachFairGoodFair
FirmSideFairVery GoodGood
BackGoodVery GoodGood
StomachPoorFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Novosbed Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Novosbed, irrespective of whether or not they like their mattress.
BBB rating: A+
Company History: Novosbed was founded in 2009. In 2012, the company relocated all manufacturing operations China to the United States.
Physical Stores: Novosbed does not operate any brick-and-mortar showrooms.
Corporate Address:
4352-10230 Jasper Avenue
Edmonton, AB T5J 4P6
Phone Number: 1-877-496-3626 (1-877-496-FOAM)
Contact Email: Online form
Company Website: https://www.novosbed.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Novosbed offers a 120-night sleep trial for all mattresses.

  1. There is a mandatory 60-night break-in period. Customers must test out the mattress for at least 60 nights before they will be eligible to return it for a full product refund.
  2. The sleep trial begins when the customer receives their mattress delivery.
  3. If a customer is not satisfied with their mattress after 30 nights, Novosbed will provide them with a ‘Comfort+‘ memory foam topper that integrates with the rest of the mattress. The Comfort+ topper is designed to reduce or increase the firmness rating by one point. The Comfort+ kit is available for free upon request at the time of purchase, or at any point during the sleep trial. Customers who request the Comfort+ kit will still be entitled to return their mattress for a full refund.
  4. All returned mattresses are either recycled or donated to charity.
  5. Owners do not need to repackage the mattress prior to the pickup. However, Novosbed requests that the mattress is wrapped in a plastic cover and located on the ground floor at the time of the pickup.

Warranty: Novosbed offers a 15-year warranty on all mattresses.

  1. Warranty coverage begins on the date of delivery. The warranty is divided into nonprorated and prorated coverage periods.
    • For the first 10 years, Novosbed will repair or replace defective mattresses at no cost to the owner (including shipping and handling costs).
    • For the last five years, Novosbed will replace defective mattresses at a fixed rate of 75% of the original product price.
  2. The warranty will be voided if:
    • The mattress is not unpackaged within two weeks.
    • The mattress is used on floors that are ‘susceptible to moisture build-up’, such as ‘concrete, below-grade (basement), or on floors in humid environments’.
    • A Queen, King, or California King mattress is not used on a bed frame with at least one center support beam and at least five or six legs.
    • A Twin, Twin XL, or Full/Double mattress is not used on a bed frame with at least four legs.
    • A mattress of any size is used on a frame with slats that aren’t two inches (2″) or longer, and/or the gaps between the slats exceed three inches (3″).
  3. The Comfort+ kit is covered under the same warranty as the mattress.
  4. The warranty will cover the following product defects:
    • Deterioration in the mattress causing indentations or sagging that measure one inch (1″) or deeper during the first 10 years, or two inches or deeper (2″) during the last five years. This applies whether or not the Comfort+ layer is used.
    • Physical flaws in the mattress that cause the foam to split or crack.
    • Manufacturing flaws related to the cover, including cracked or broken zippers.
  5. The warranty will not cover the following:
    • A normal increase in the mattress foam that does not affect its pressure-relieving abilities, or indentations or sagging that do not measure one inch (1″) or deeper during the first 10 years or two inches (2″) or deeper during the last five years. These issues are considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preference.
    • Problems with the mattress that arise due to improperly sized bed frames, foundations, or sheets, as well as comfort issues that occur due to use of more than one Comfort+ topper.
    • Mold or mildew growth that occurs due to use of the mattress on a non-breathable surface.
    • Cuts, burns, tears, stains, and other types of damage that occur due to owner misuse and/or improper support.
  6. Novosbed does not warrant their mattress as ‘a remedy for aches, pains or other health issues’.
  7. Novosbed will cover all costs related to shipping and handling defective mattresses. The owner will bear charges if the mattress has been moved from its original location, or if the owner currently resides in a remote location.
  8. Warranty coverage exclusively extends to original owners that buy their mattress from Novosbed or an authorized retailer. Anyone who buys or acquires their Novosbed from the original purchaser or a non-authorized retailer will not be eligible for warranty coverage.
 

Similar Mattress Options

Lastly, let’s look at some mattress models that are comparable to the Novosbed. The following four brands offer memory foam or mixed foam mattresses at average to below-average price-points, and also primarily sell their products online. For more information about these brands, please click the links in the top row of the table.

BrandAmerisleepLeesaLoom & LeafNest BeddingNovosbed
Model(s)AS1
AS2
AS3
A4
AS5
Leesa MattressLoom & Leaf Mattress by SaatvaAlexander
Love & Sleep
Novosbed
Mattress TypeMemory foamMixed foamMemory foamMemory foamMemory foam
Price Range$849 to $2,249$525 to $1,070$749 to $1,299$399 to $1,399$799 to $1,199
Thickness Range10″
12″
14″
10″12″11″ to 12 1/2″11″
Firmness OptionsSoft
Medium Soft
Medium
Medium Firm
Firm
Medium Medium
Firm
Medium
Medium Firm
Firm
Soft
Medium
Medium Firm
AvailabilityOnline
In-store
Online
In-store
OnlineOnline
In-store
Online
Sleep Trial100 nights100 nights120 nights100 nights120 nights
Warranty Length20 years10 years15 years20 years15 years
Tuck Customer Satisfaction Rating69% (AS2)
71% (AS1)
73% (AS4)
75% (AS5)
82% (AS3)

 

77% (74 customer reviews)72% (113 customer reviews)74% (Alexander)
76% (Love & Sleep)
(642 customer reviews)
78% (109 customer reviews)
 
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Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
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