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Mattress Type and Components:
Product and Price Range: Novosbed mattresses are available in six sizes: Twin, Twin XL, Full/Double, Queen, King, and California King. These range in price from $799 (Twin) to $1,199 (King and California King). All Novosbed mattresses have been manufactured in the United States since 2012; prior to 2012, the company’s manufacturing facilities were based in China.
Customer Satisfaction Rating: 78
Calculated from: 79 customer experiences from 6 individual sources
Amazon rating: 4.8
BBB rating: 4.6
|Twin||38W” x 74 1/2L”||11″||$799|
|Twin Extra Long (XL)||38W” x 79 1/2L”||11″||$849|
|Full/Double||52 1/2W” x 74 1/2L”||11″||$899|
|Queen||59 1/2W” x 79 1/2L”||11″||$999|
|King||75 1/2W” x 79 1/2L”||11″||$1,199|
|California King||71 1/2W” x 83 1/2L”||11″||$1,199|
How Is the Mattress Shipped?: Novosbed mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress will fully expand within 48 hours of unpackaging. Per the warranty terms, the mattress must be completely unpackaged within two weeks of delivery.
Where Do They Ship?: Novosbed ships to any address in the United States and Canada.
Delivery Fee: Shipping is free to the continental U.S. and Canada; a shipping charge will be applied for deliveries to Alaska, Hawaii, and offshore Canadian locations. Customers may choose to pay for White Glove delivery, which includes in-home assembly and waste disposal; for an additional fee, the White Glove personnel will also remove the customer’s old mattress. Standard White Glove delivery is $99, and White Glove with old mattress removal is $135. Additionally, expedited shipping is available through FedEx Ground for an extra charge.
Delivery Policy: The delivery policy for Novosbed is as follows:
Old Mattress Removal: Because they utilize FedEx Ground for all deliveries, Novosbed does not offer old mattress removal services as part of its standard delivery. Customers may upgrade their White Glove delivery to include old mattress removal for a total cost of $135.
Availability: Novosbed mattresses are available on the Novosbed website, as well as Amazon.com. The company is completely web-based, and does not operate any brick-and-mortar showrooms.
Novosbed mattresses are available in three different firmness ratings: Soft, Medium, and Firm. The table below features a complete breakdown of mattress components and dimensions for all three firmness options.
|Product Name||Firmness Rating||Thickness||Support Core Components||Comfort Layer Components||Cover Components|
|Novosbed||3.5 (Soft)||11″||6″ 1.8 PCF Polyfoam||2″ 3.7 PCF Gel Memory Foam|
3″ 4 PCF Memory Foam
|Stretch-knit Polyester Blend|
|5 (Medium)||11″||7″ 1.8 PCF Polyfoam||2″ 5 PCF Memory Foam|
2″ 5 PCF Memory Foam
|Stretch-knit Polyester Blend|
|6 (Firm)||11″||7″ 1.8 PCF Polyfoam||2″ 4 PCF Memory Foam|
2″ 5 PCF Memory Foam
|Stretch-knit Polyester Blend|
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
Trial Period and Guarantee: Novosbed offers a 120-night sleep trial for all mattresses.
Warranty: Novosbed offers a 15-year warranty on all mattresses.
|Category||Criteria||Novosbed Rating||What Novosbed Users Say|
|Customer Satisfaction||Based on data collection, this is an overall customer sentiment regarding the Novosbed mattress.||78%||Novosbed has earned an above-average customer satisfaction rating compared to other memory foam mattress sellers, due in part to a relatively long product lifespan and strong customer service.|
|Durability||Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.||Very Good||Owners claim that Novosbed mattresses typically last six to seven years, which is a longer lifespan than the average memory foam model; this is due in part to the use of high-density polyfoam in the support core.|
|Motion Isolation||Memory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.||Very Good||Like many comparable memory foam models, Novosbed mattresses isolate motion and minimize nighttime disruptions to a significant extent.|
|Sex||Many memory foam users report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress.||Fair||Customers note that Novosbed mattresses are not very responsive; this lack of bounce makes them less suitable for sex than mattresses with more responsiveness, such as innersprings and hybrids.|
|Conforming||Memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.||Very Good||Novosbed owners report that the mattresses conform somewhat closely and relieve pressure points; three firmness ratings are available to accommodate sleepers with different comfort layer preferences.|
|Temperature Neutrality||Memory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.||Fair||According to customer feedback, Novosbed mattresses retain a fair amount of body heat and sleep somewhat warm as a result.|
|Off-gassing||Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.||Poor||Even by memory foam mattress standards, owners claim Novosbeds produce a large amount of off-gassing that may take days to completely dissipate.|
|Edge Support||Because of their construction, memory foam mattresses often feature little to no edge support.||Poor||Novosbed owners claim the mattresses offer little to no edge support, which is typical of most all-foam models.|
|Noise||Memory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal components||Excellent||According to owners, the Novosbed mattress is virtually silent.|
|Ease of Moving and Rotating||Memory foam mattresses tend to be lighter, which makes them easier to move. They never need to be flipped, since only one side is designed for sleeping.||Good||Novosbed mattresses weigh up to 120 lbs, which is slightly above-average compared to other memory foam models; larger sizes may be more difficult to rotate as recommended.|
Based on our customer feedback, Novosbed mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
|Sleep Position||Lightweight Sleeper Rating (Less than 130 lbs)||Average Weight Sleeper Rating (130 to 230 lbs)||Heavyweight Sleeper Rating (More than 230 lbs)|
Customer Service: 8 out of 10 owner experiences show customers have had a positive experience with Novosbed, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Novosbed was founded in 2009. In 2012, the company relocated all manufacturing operations China to the United States.
Physical Stores: Novosbed does not operate any brick-and-mortar showrooms.
4352-10230 Jasper Avenue
Edmonton, AB T5J 4P6
Phone Number: 1-877-496-3626 (1-877-496-FOAM)
Contact Email: Online form
Company Website: https://www.novosbed.com/
General customer complaints about Novosbed mattresses include:
reviews based from sources
Adjusted Amazon Rating ()
Amazon rating is
BBB Rating =
Mattress Specs and Company Info
|Brand + Model||Customer Satisfaction Rating||Price (Queen)||Mattress Type||Availability||Height + Weight||Firmness||Sleep Trial||Warranty||Add to Compare|
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