Novosbed Mattress Review

Last updated on

Based on 79 verified customer experiences from 6 unique sources.

 

What You Need to Know about the Novosbed Mattress

Mattress Type and Components:

  • Novosbed offers memory foam mattresses available in three different firmness ratings.
  • The comfort layer of this mattress varies by firmness rating. A ‘Soft’ Novosbed mattress has a top layer of gel memory foam and a bottom layer of standard memory foam. Comparatively, the comfort layer in the ‘Medium’ and ‘Firm’ Novosbed mattresses features top and bottom layers made of standard memory foam.
  • The support core in all three mattresses is constructed from 1.8 PCF high-density polyfoam.
  • The cover’s top and side panels are made of stretch-knit polyester.

Pros:

  • Novosbed mattresses typically last at least six to seven years, which is a longer lifespan than the average memory foam mattress.
  • Novosbed mattresses are available in three different firmness ratings, ranging from 3.5 to 6.5, to accommodate a wider pool of sleepers. Additionally, the insertable Comfort+ topper (available at no cost to the owner) can be used to seamlessly adjust the firmness rating.
  • Novosbeds offer above-average motion isolation, and are virtually silent.

Cons:

  • Novosbed owners claim that the mattresses sleep relatively hot compared to other memory foam models, produce high amounts of off-gassing, and provide little to no edge support.
  • As part of the 120-night sleep trial, customers must test out their mattress for at least 60 nights in order to qualify for a full-refund return. In contrast, most memory foam mattress sellers have either break-in periods that are 30 nights or less, or do not require a break-in period.

Product and Price Range: Novosbed mattresses are available in six sizes: Twin, Twin XL, Full/Double, Queen, King, and California King. These range in price from $799 (Twin) to $1,199 (King and California King). All Novosbed mattresses have been manufactured in the United States since 2012; prior to 2012, the company’s manufacturing facilities were based in China.

Customer Satisfaction Rating: 78
Calculated from: 79 customer experiences from 6 individual sources
Amazon rating: 4.8
BBB rating: 4.6

 

Novosbed Price Comparison

Novosbed Pricing and Delivery Details

SizeDimensions Height Price
Twin38W” x 74 1/2L”11″$799
Twin Extra Long (XL)38W” x 79 1/2L”11″$849
Full/Double52 1/2W” x 74 1/2L”11″$899
Queen59 1/2W” x 79 1/2L”11″$999
King75 1/2W” x 79 1/2L”11″$1,199
California King71 1/2W” x 83 1/2L”11″$1,199

How Is the Mattress Shipped?: Novosbed mattresses are compressed, vacuum-sealed, and shipped in a box. The mattress will fully expand within 48 hours of unpackaging. Per the warranty terms, the mattress must be completely unpackaged within two weeks of delivery.
Where Do They Ship?: Novosbed ships to any address in the United States and Canada.
Delivery Fee: Shipping is free to the continental U.S. and Canada; a shipping charge will be applied for deliveries to Alaska, Hawaii, and offshore Canadian locations. Customers may choose to pay for White Glove delivery, which includes in-home assembly and waste disposal; for an additional fee, the White Glove personnel will also remove the customer’s old mattress. Standard White Glove delivery is $99, and White Glove with old mattress removal is $135. Additionally, expedited shipping is available through FedEx Ground for an extra charge.

Delivery Policy: The delivery policy for Novosbed is as follows:

  • Novosbed coordinates all deliveries through FedEx Ground, which ships Monday through Friday.
  • Novosbed usually ships mattresses within one or two business days. Most customers in the continental U.S. and Canada receive their delivery within  one to six business days.  Expected delivery times vary by region; deliveries to remote locations may take longer.
  • Customers who purchase their mattress through PayPal must be present during the delivery to sign for their package; otherwise, a signature will not be required for mattress deliveries.
  • Novosbed will cover all customs, duties, and brokerage fees associated with international shipping.

Old Mattress Removal: Because they utilize FedEx Ground for all deliveries, Novosbed does not offer old mattress removal services as part of its standard delivery. Customers may upgrade their White Glove delivery to include old mattress removal for a total cost of $135.
Availability: Novosbed mattresses are available on the Novosbed website, as well as Amazon.com. The company is completely web-based, and does not operate any brick-and-mortar showrooms.

 

Novosbed Product Specifications and Firmness

Novosbed mattresses are available in three different firmness ratings: Soft, Medium, and Firm. The table below features a complete breakdown of mattress components and dimensions for all three firmness options.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Novosbed3.5 (Soft)11″6″ 1.8 PCF Polyfoam2″ 3.7 PCF Gel Memory Foam
3″ 4 PCF Memory Foam
Stretch-knit Polyester Blend
5 (Medium)11″7″ 1.8 PCF Polyfoam2″ 5 PCF Memory Foam
2″ 5 PCF Memory Foam
Stretch-knit Polyester Blend
6 (Firm)11″7″ 1.8 PCF Polyfoam2″ 4 PCF Memory Foam
2″ 5 PCF Memory Foam
Stretch-knit Polyester Blend

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Novosbed offers a 120-night sleep trial for all mattresses.

  1. There is a mandatory 60-night break-in period. Customers must test out the mattress for at least 60 nights before they will be eligible to return it for a full product refund.
  2. If a customer is  one to six business days of their mattress, Novosbed will provide them with a ‘Comfort+‘ memory foam topper that integrates with the rest of the mattress. The Comfort+ topper is designed to reduce or increase the firmness rating by one point. The Comfort+ kit is available for free upon request at the time of purchase, or at any point during the sleep trial. Customers who request the Comfort+ kit will be entitled to return their mattress for a full refund if they are still unsatisfied.
  3. All returned mattresses are either recycled or donated to charity.
  4. Owners do not need to repackage the mattress prior to the pickup. However, Novosbed requests that the mattress is wrapped in a plastic cover and located on the ground floor at the time of the pickup.

Warranty: Novosbed offers a 15-year warranty on all mattresses.

  1. Warranty coverage begins on the date of delivery. The warranty is divided into nonprorated and prorated coverage periods.
    • For the first 10 years, Novosbed will repair or replace defective mattresses at no cost to the owner (including shipping and handling costs).
    • For the last five years, Novosbed will replace defective mattresses at a fixed rate of 75% of the original product price.
  2. The warranty will be voided if:
    • The mattress is not unpackaged within two weeks.
    • The mattress is used on floors that are ‘susceptible to moisture build-up’, such as ‘concrete, below-grade (basement), or on floors in humid environments’.
    • A Queen, King, or California King mattress is not used on a bed frame with at least one center support beam and at least five or six legs.
    • A Twin, Twin XL, or Full/Double mattress is not used on a bed frame with at least four legs.
    • A mattress of any size is used on a frame with slats that aren’t two inches (2″) or longer, and/or the gaps between the slats exceed three inches (3″).
  3. The Comfort+ kit is covered under the same warranty as the mattress.
  4. The warranty will cover the following product defects:
    • Deterioration in the mattress causing indentations or sagging that measure three-quarters of an inch (3/4″) or deeper and are not the result of owner misuse and/or improper support. This applies whether or not the Comfort+ layer is used.
    • Physical flaws in the mattress that cause the foam to split or crack.
    • Manufacturing flaws related to the cover, including cracked or broken zippers.
  5. The warranty will not cover the following:
    • A normal increase in the mattress foam that does not affect its pressure-relieving abilities, or indentations or sagging that do not measure three-quarters of an inch (3/4″) or deeper. These issues are considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preference.
    • Problems with the mattress that arise due to improperly sized bed frames, foundations, or sheets, as well as comfort issues that occur due to use of more than one Comfort+ topper.
    • Mold or mildew growth that occurs due to use of the mattress on a non-breathable surface.
    • Cuts, burns, tears, stains, and other types of damage that occur due to owner misuse and/or improper support.
    • ‘Non-compliance’ of proper washing and cleaning procedures.
    • ‘Complications resulting from use or inability to use product’.
  6. Novosbed does not warrant their mattress as ‘a remedy for aches, pains or other health issues’.
  7. Novosbed will cover all costs related to shipping and handling defective mattresses. The owner will bear charges if the mattress has been moved from its original location, or if the owner currently resides in a remote location.
  8. Warranty coverage exclusively extends to original owners that buy their mattress from Novosbed or an authorized retailer (such as Amazon.com). Anyone who buys or acquires their Novosbed from the original purchaser or a non-authorized retailer will not be eligible for warranty coverage.
 

Novosbed Mattress Sleep Ratings

 

CategoryCriteriaNovosbed RatingWhat Novosbed Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the Novosbed mattress.78%Novosbed has earned an above-average customer satisfaction rating compared to other memory foam mattress sellers, due in part to a relatively long product lifespan and strong customer service.
Durability Memory foam is engineered to provide a comfortable, conforming sleep surface that retains its original shape over time, but indentations are to be expected.Very GoodOwners claim that Novosbed mattresses typically last six to seven years, which is a longer lifespan than the average memory foam model; this is due in part to the use of high-density polyfoam in the support core.
Motion IsolationMemory foam mattresses have been touted for superior motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.Very GoodLike many comparable memory foam models, Novosbed mattresses isolate motion and minimize nighttime disruptions to a significant extent.
Sex Many memory foam users report that these mattresses are not very conducive for sex due to the lack of responsiveness, which can create a feeling of ‘fighting’ the mattress.FairCustomers note that Novosbed mattresses are not very responsive; this lack of bounce makes them less suitable for sex than mattresses with more responsiveness, such as innersprings and hybrids.
ConformingMemory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that aligns the spine and targets pressure points.Very GoodNovosbed owners report that the mattresses conform somewhat closely and relieve pressure points; three firmness ratings are available to accommodate sleepers with different comfort layer preferences.
Temperature NeutralityMemory foam retains more body heat than other mattress materials, and users often ‘sleep hot’ as a result.FairAccording to customer feedback, Novosbed mattresses retain a fair amount of body heat and sleep somewhat warm as a result.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.PoorEven by memory foam mattress standards, owners claim Novosbeds produce a large amount of off-gassing that may take days to completely dissipate.
Edge SupportBecause of their construction, memory foam mattresses often feature little to no edge support.PoorNovosbed owners claim the mattresses offer little to no edge support, which is typical of most all-foam models.
NoiseMemory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal componentsExcellentAccording to owners, the Novosbed mattress is virtually silent.
Ease of Moving and RotatingMemory foam mattresses tend to be lighter, which makes them easier to move. They never need to be flipped, since only one side is designed for sleeping.GoodNovosbed mattresses weigh up to 120 lbs, which is slightly above-average compared to other memory foam models; larger sizes may be more difficult to rotate as recommended.
 

Novosbed Customer Satisfaction Rating Comparison

Novosbed Weight Comparison

What Type of Sleeper Is Best Suited for a Novosbed Mattress?

Based on our customer feedback, Novosbed mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideFairGoodGood
BackGoodGoodGood
StomachFairFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Novosbed Company Information

Customer Service: 8 out of 10 owner experiences show customers have had a positive experience with Novosbed, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Novosbed was founded in 2009. In 2012, the company relocated all manufacturing operations China to the United States.   
Physical Stores: Novosbed does not operate any brick-and-mortar showrooms.
Corporate Address:
4352-10230 Jasper Avenue
Edmonton, AB T5J 4P6
Phone Number: 1-877-496-3626 (1-877-496-FOAM)
Contact Email: Online form
Company Website: https://www.novosbed.com/
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Complaints

General customer complaints about Novosbed mattresses include:

  • Poor edge support, which can lead to premature sinkage where people tend to sit.
  • Above-average heat retention and off-gassing odors.
  • A longer-than-average break-in period (60 nights) that is required before customers are entitled to return the mattress for a full refund.
 
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Mattress Specs and Company Info

Queen

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Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

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