My Green Mattress Reviews

Based on 808 verified customer experiences from 17 unique sources.

Mattress Type and Components: My Green Mattress offers innerspring and hybrid mattresses. The company currently sells two individual models.

• The Pure Echo is a pocketed coil innerspring mattress. The two-inch comfort layer is made with an organic-cotton cover, followed by a layer of natural wool and a bottom layer of organic-cotton batting. In the support core, 15.5-gauge pocketed coils are positioned at the head and foot; 14.5-gauge coils are positioned in the center; and 13.5-gauge coils are positioned around the perimeter. This mattress is available in one-sided and flippable two-sided designs.
• The Natural Escape is a latex hybrid mattress. The comfort system features an organic-cotton cover, followed by a layer of natural wool and a bottom layer of organic, natural Dunlop latex. The pocketed coil support core is arranged in the same fashion as the Pure Echo’s: 15.5-gauge coils at the head and foot, 14.5-gauge coils in the center, and 13.5-gauge coils around the perimeter. This mattress is available in a one-sided design only.

Pros:

• One- and two-sided options
• Strong edge support
• Free shipping in contiguous U.S.
• A+ rating from BBB

Cons:

• Minimal motion isolation for innerspring models
• Sleep trial requires 30-night break-in period

Product and Price Range: My Green Mattress models are available in a total of seven sizes: Twin, Twin XL, Full, Full XL, Queen, King, and California King. Prices vary by selected size and model; a full size-by-size cost breakdown is found in the ‘Pricing and Delivery Details’ section. All My Green Mattress models are manufactured in the United States.

Customer Satisfaction Rating: 77% (Pure Echo) and 78% (Natural Escape)
Calculated from: 808 customer experiences from 17 individual sources.

Main Competitors: My Green Mattress’s main competitors include other ‘bed in a box’ brands that offer green mattresses with organic materials, and primarily sell their products online.
Availability: My Green Mattress models are available on the My Green Mattress website, as well as Amazon.com. My Green Mattress does not operate any brick-and-mortar locations.
Amazon rating: The Pure Echo has a customer rating of 4.3 on Amazon.com; the Natural Escape has a rating of 4.1.
BBB rating: A+

The first table lists width, length, and thickness dimensions for the Pure Echo and Natural Escape mattresses.

The next table lists current prices for the Pure Echo and Natural Escape mattresses in each size.

How Is the Mattress Shipped?: My Green Mattress models are roll-packed in plastic for shipping.
Where Do They Ship?: My Green Mattress offers deliveries to all 50 states and Canada.
Delivery Fee: Shipping is free within the contiguous U.S., but customers in Alaska, Hawaii, and Canada will incur variable delivery charges based on their location.

Delivery Policy: The delivery policy for My Green Mattress is as follows:

1. All deliveries are coordinated through FedEx. Once the mattress is assembled and ships from the manufacturing facility, most customers receive their delivery within seven to 14 business days.
2. Once an order is processed, customers will receive a 12-digit tracking number for their delivery.
3. A signature is not required for delivery, but customers may request a signature requirement.
4. In the event that a package arrives damaged, customers should not open the package and contact My Green Mattress using their toll-free customer service number (see ‘Company Information’).
5. Orders cannot be cancelled for a full refund once the mattress ships from the manufacturing facility. Purchasers should reach out as soon as possible if they want to cancel their order. Please note that, in many cases, the order will ship on the same day the order is placed.

Old Mattress Removal: At this time, My Green Mattress does not offer old mattress removal with any deliveries.

In terms of firmness, the one-sided Pure Echo is considered a Firm, or 7 on the 1-10 firmness scale. The two-sided Pure Echo has one side that is Firm (7), while the other side is Medium (5). The Natural Escape is considered Medium Firm (6). The table below lists firmness and composition specifications for all three mattress options from My Green Mattress.

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Based on our customer feedback, My Green Mattress models received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with My Green Mattress, irrespective of whether or not they liked their mattress.
BBB rating: A+
Company History: Quality Sleep Shop, My Green Mattress’s parent company, was established in 1968. My Green Mattress was launched as a division of Quality Sleep Shop in 2007.
Physical Stores: My Green Mattress does not operate any brick-and-mortar locations.
Corporate Address:
1519 W. 55th Street
La Grange Highlands, IL 60525-7014
Phone Number: 1-877-737-8237
Contact Email: Online form
Company Website: https://www.mygreenmattress.com/
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Trial Period and Guarantee: My Green Mattress offers a 100-night sleep trial for all mattress orders.

1. This sleep trial requires a 30-night break-in period. Purchasers must test out the mattress for at least 30 nights before they will qualify for a full product refund.
2. My Green Mattress allows exchanges for different models. If an upgrade model is selected for exchange, customers must pay the difference. Exchanges are not eligible for return, even if the trial period has not expired.
3. My Green Mattress does not offer exchanges for different sizes.
4. One exchange is allowed per household.
5. A full refund will be issued for returns requested within 100 nights, and a prepaid shipping label will be mailed to the purchaser.
6. A mattress protector must be used with mattresses in order for them to be eligible for return.
7. Customers outside the contiguous U.S. will not be refunded for shipping charges.

Warranty: My Green Mattress offers a 10-year warranty for all mattresses.

1. This warranty is entirely nonprorated.
2. Warranty coverage begins on the date of purchase. My Green Mattress will, at its sole option, repair or replace mattresses with defects for as long as the warranty is valid.
3. Warranty coverage is contingent on proper foundational support. Per My Green Mattress: ‘In order to protect your mattress and the terms of this warranty, My Green Mattress highly recommends placing your mattress while in use on a firm, flat surface or on a slatted foundation with no more than 3-inches between the slats, and covering your mattress with a waterproof mattress pad.’
4. Mattress owners are responsible for all transportation, handling, and inspection costs associated with mattress repairs or replacements.
5. Warranty coverage will not be extended or renewed for mattresses that have been repaired or replaced.
6. The warranty will cover the following mattress defects:
   • Visible sagging or indentations in the mattress surface that measure one inch and a half (1 1/2″) or deeper.
7. The warranty will not cover the following:
   • Visible sagging or indentations in the mattress surface that do not measure one inch and a half (1 1/2″) or deeper. These are considered normal wear and tear.
   • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
   • Burns, cuts, tears, stains, and other types of physical damage.
8. This warranty exclusively extends to original owners who purchase their mattress from My Green Mattress or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.

Lastly, let’s look at some mattress models that are comparable to the Pure Echo and Natural Escape from My Green Mattress. The following four brands offer innerspring and/or hybrid models at average to below-average price-points, and also primary sell their products online. To read our reviews of these brands, please visit the links in the top row of the table.