Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.
What You Need to Know about the Logan & Cove Mattress
Mattress Type and Components: Novosbed offers a hybrid mattress sold under the product name, Logan & Cove.
The comfort layer features a top layer of silk-blend pillow-top fill, a middle layer of gel memory foam, and a bottom layer of soy-infused polyfoam.
The support core is constructed with a top layer of polyfoam and a bottom layer of pocketed coils.
The cover is made from eucalyptus-derived fibers.
Below-average price-point compared to other hybrids
Free shipping for most Canadian customers
A+ rating from the Better Business Bureau (Novosbed)
Unknown mattress lifespan due to limited product history
30-night break-in period required with sleep trial
Product and Price Range: Logan & Cove mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices range from $799 (Twin) to $1,149 (King and California King). All prices are in Canadian dollars, as this mattress is unavailable for shipping in the U.S.; a size-by-size breakdown with Canada dollar to U.S. dollar conversions is found in the ‘Pricing and Delivery Details’ section below. All Logan & Cove mattresses are manufactured in Canada.
Main Competitors: The main competitors for Novosbed and Logan & Cove include other ‘bed in a box’ mattress brands that offer models at lower-than-average price-points and primarily sell their products online. Availability: The Logan & Cove mattress is exclusively available on the Logan & Cove website. The mattress is not sold through other online retailers (including Amazon.com), and Novosbed does not operate any brick-and-mortar stores or showrooms. Amazon rating: The Logan & Cove mattress is not currently available for sale on Amazon.com. BBB rating: Novosbed currently holds an ‘A+’ rating with the Better Business Bureau.
Logan & Cove Mattress Sleep Ratings
At this time, we have not received enough customer reviews on Logan & Cove mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.
*These figures are based on conversion rates from 3/13/18, and are subject to change
How Is the Mattress Shipped?: Logan & Cove mattresses are compressed and wrapped in plastic for shipping. The mattress must be unpacked within two weeks; otherwise the warranty will be voided. Where Do They Ship?: At this time, Logan & Cove mattresses can only be shipped to customers in Canada. Delivery Fee: The Logan & Cove website notes that shipping is free for ‘99%’ of Canadians. Those living in remote areas may incur additional charges.
Delivery Policy: The delivery policy for Novosbed and Logan & Cove is as follows:
All mattresses are shipped to the purchaser’s home and left on their doorstep.
Logan & Cove mattress orders require roughly one to three business days for processing, and an additional one to five business days for shipping. Remote shipping addresses may require additional time.
Old Mattress Removal: At this time, old mattress removal is not available with Logan & Cove mattress deliveries.
Logan & Cove Product Specifications and Firmness
In terms of firmness, the Logan & Cove mattress is a ‘Medium Firm,’ which corresponds to a 6.5 on Tuck’s 1-10 firmness scale. The table below features a breakdown of the mattress layers and specifications. Please note that Logan & Cove does not disclose some of the mattress layer measurements.
Support Core Components
Comfort Layer Components
Logan & Cove
6.5 (Medium Firm)
2″ ‘Eco-Foam’ Polyfoam Pocketed Coils
Silk-blend Pillow-top Fill 1″ Gel Memory Foam 1″ Soy-infused ‘Eco-Foam’ Polyfoam
Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.
What Type of Sleeper Is Best Suited for a Logan & Cove Mattress?
At this time, Tuck.com has not received enough customer feedback to accurately evaluate Logan & Cove mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.
In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.
The following table lists our average grades for memory foam mattresses based on different sleeper positions and weights.
Lightweight Sleeper Rating (Less than 130 lbs)
Average Weight Sleeper Rating (130 to 230 lbs)
Heavyweight Sleeper Rating (More than 230 lbs)
Novosbed/Logan & Cove Company Information
Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for Logan & Cove mattresses at this time. BBB rating: Logan & Cove does not have a rating with the Better Business Bureau; Novosbed currently holds an ‘A+’ rating. Company History: Logan & Cove mattresses were launched in January 2018. The parent company, Novosbed, has been in business since 2004. Physical Stores: Neither Novosbed nor Logan & Cove operate any brick-and-mortar locations, and the mattress is not sold in any stores or showrooms. Corporate Address: Novosbed, Inc. 4352-10230 Jasper Ave Edmonton, AB T5J 4P6 Phone Number: 1-866-835-1804 Contact Email: Online contact form Company Website: https://www.loganandcove.ca/ Facebook Instagram Twitter
Trial Period and Guarantee: Novosbed offers a 120-night sleep trial for all purchases of the Logan & Cove mattress.
There is a mandatory 30-night break-in period associated with this sleep trial. Customers will not be eligible for a product refund until they have tested out the mattress for at least 30 nights.
The sleep trial begins on the original date of purchase. Purchasers may return their mattress at any point between the 30th and 121st nights. Additionally, purchasers may return their unopened mattress within 14 business days or receiving it via delivery.
If the incorrect size is delivered, the purchaser may exchange the mattress for the correct size; the original mattress must remain unopened.
Logan & Cove mattress orders are processed within four to six hours on business days, and on the next available business day if the order is placed during the weekend. Those who wish to cancel their order must do so within these timeframes; otherwise their delivery may not be cancelled.
Novosbed will coordinate the mattress pickup for customers who request a return and cover all shipping and handling costs associated with the mattress return. Product refunds will be issued to the customer within two business days of pickup confirmation.
Each household is entitled to one 120-night sleep trial. However, if multiple mattresses are purchased with the same order, then each one will be eligible for a full trial period.
Returning customers who have completed a 120-night sleep trial without returning their mattress are eligible for a second full sleep trial if they purchase another Logan & Cove mattress.
Mattresses will not be accepted if they have cuts, tears, stains, or are otherwise soiled or unsanitary.
Most pickups occur within two business days of the return request, although Novosbed notes it may take up to 10 business days. Additional charges will apply if the mattress has moved to a location other than the original delivery address.
Customers who have initiated a return are asked to wrap their mattress in plastic prior to the pickup and ensure the mattress is located on the ground floor of their residence.
Mattress refunds are issued within 14 business days.
Warranty: Novosbed offers a 15-year warranty for all Logan & Cove mattress purchases.
Warranty coverage begins on the original purchase date. Novosbed will, at their sole discretion, repair or replace any defective mattress for as long as the warranty is valid.
Warranty coverage is contingent on proper foundational support. Per Novosbed: the mattress ‘must be continuously by an adequate foundation and an appropriate frame with centre support beam and adequate leg support…Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, King, and California King platform beds and slat system bed frames used in conjunction with your Logan & Cove mattress require at least one centre support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Logan & Cove mattress.’
Repairing or replacing a defective mattress will not extend the original warranty, and will not result in a new warranty.
The mattress must be unboxed within two weeks; otherwise the warranty will be voided.
Novosbed will cover all shipping and handling costs if a mattress defect is detected. However, additional fees may apply if the mattress has been moved from its original location, or if the mattress is currently in a remote location.
The warranty will cover the following mattress defects:
Sagging or indentations in the sleep surface that measure two inches (2″) or deeper.
Manufacturing flaws in the mattress that cause the material to split or crack.
The warranty will not cover the following:
Sagging or indentations in the sleep surface that do not measure two inches (2″) or deeper, or normal increases in mattress softness that occur over time. These issues are considered standard wear and tear.
Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
Burns, cuts, tears, stains, and other types of damage that occur due to physical misuse, improper cleaning, or inadequate foundational support.
Variances in the mattress dimensions (length, width or thickness) of less than one inch (1″).
This warranty is exclusively offered to original owners who purchase their Logan & Cove mattress from Novosbed or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.
Similar Mattress Options
Finally, let’s look at some mattress models that are comparable to the Logan & Cove from Novosbed. The following four brands offer hybrid mattresses at average to below-average price-points, and also sell their products online. To learn more about these brands, please click the links in the top row of the table.