Leesa Pillow Reviews 2019

Based on 1,183 verified customer experiences from 16 unique sources.

What You Need to Know about the Leesa Pillow

Pillow Type and Components: Leesa offers polyfoam and down alternative pillows. Two models are currently available.

  • The Leesa Pillow contains a solid piece of Avena polyfoam that features hundreds of ventilation holes on the surface. The quilted, removable cover is made from a blend of polyester and rayon.
  • The Leesa Hybrid Pillow is a reversible pillow containing a gel insert and down alternative fill made from polyester microfibers, as well as polyester interlining. One side of the pillow is quilted and contoured, and the other side (where the gel insert is located) is flat. The loft can be adjusted by adding or removing the fill. Additionally, the interlining can serve as a low-loft pillow on its own. The cover is made from a blend of Tencel® lyocell and nylon.

Pros:

  • Close conforming and good pressure relief
  • Free shipping to all 50 states
  • 100-night sleep trial

Cons:

  • Odor potential
  • Minimal moldability

Product and Price Range: The Leesa Pillow is available in two sizes: Standard ($75) and King ($95). The Leesa Hybrid Pillow is also available in two sizes: Standard ($125) and Queen ($135). All Leesa Pillows are manufactured in the United States.

Customer Satisfaction Rating: The Leesa Pillow has a customer satisfaction rating of 72%, but we have not received enough feedback to produce a rating for the Leesa Hybrid Pillow.

Calculated from: 1,183 customer experiences from 16 individual sources

Main Competitors: Leesa’s main competitors include other pillow brands that offer foam and/or down alternative models, and sell their products both online and in stores.
Availability: The Leesa Pillow is available on the Leesa website, as well as the Pottery Barn and West Elm websites. Leesa products are also sold in brick-and-mortar West Elm locations nationwide. A West Elm store locator is found on Leesa’s website. Additionally, Leesa operates ‘Dream Gallery’ showrooms in New York City and Virginia Beach.
Amazon rating: The Leesa Pillow and Leesa Hybrid Pillow are not currently available on Amazon.com.
BBB rating: A+

Leesa Pillow Sleep Ratings

Please note: we do not have enough customer data to create ratings for the Leesa Hybrid Pillow. We will update this section as soon we receive sufficient feedback.

Category Criteria Leesa Rating What Leesa Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Leesa Pillow. 72% The Leesa Pillow has earned a customer satisfaction rating of 72%, which is on par with the average rating for all one-piece foam pillows.
Durability The average pillow will begin to deteriorate after two to three years of use. Good The Leesa Pillow will usually perform for at least two years before it begins to flatten and lose shape.
Firmness Options Some pillows are only available in one firmness setting, which can be limited for customers who fall outside that loft category. Poor The Leesa Pillow is only available in one firmness option, ‘Medium,’ and this may be limiting for sleepers with different preferences.
Shape Retention Some pillows flatten out over time, and require constant fluffing in order to maintain a full, supportive shape. Good Like memory foam, the Avena foam found in Leesa Pillows will recover its shape when not in use. However, some flattening over time is to be expected.
Moldability Pillows that are highly moldable can be scrunched and squeezed into different positions, which is beneficial for sleepers who snuggle with pillows. Fair As is the case with many one-piece foam pillows, the Leesa Pillow is not very moldable and may not be suitable for people who prefer scrunchier, snugglier pillows.
Conforming Some pillows conform to the contours of the sleeper’s head and neck for optimal comfort and targeted pressure relief. Very Good According to owners, the Leesa Pillow conforms closely and alleviates a high amount of pain and pressure.
Temperature Neutrality Pillows may sleep hot or cold, usually depending on both the air circulation in the interior and the composition of the cover. Good Many one-piece foam pillows sleep warmer than shredded foam models, but the Leesa Pillow’s ventilated foam offers better circulation and cooler sleep.
Odor Potential Off-gassing is to be expected from most pillows, but some produce stronger, longer-lasting odors that can disrupt sleep. Fair The Leesa Pillow normally emits some odor, but owners say the smells are neither excessively harsh nor persistent.
Weight Some pillows are significantly heavier than average, making it difficult for some sleepers to move and maneuver them in the night. Good The Leesa Pillow weighs about five pounds and should not be difficult for most sleepers to move or adjust.
Ease of Cleaning Depending on the material, pillows may be machine washable or require more intensive cleaning, such as hand washing, spot cleaning, or professional (dry) cleaning. Fair The Leesa Pillow cover is removable and machine washable, but the foam should be spot cleaned and air dried only.

Leesa Pricing and Delivery Details

Size Dimensions Availability Notes Price
Standard 18W” x 26L” (Leesa)
16W” x 26L” (Leesa Hybrid)
Both models $75 (Leesa)
$125 (Leesa Hybrid)
Queen 16W” x 28L” (Leesa Hybrid) Leesa Hybrid Pillow only $135
King 18W” x 32L” (Leesa) Leesa Pillow only $95

Package Deals: Leesa does not offer any package deals with the Leesa Pillow at this time.
Where Can the Pillow Be Shipped?: Leesa ships pillows anywhere in the United States and Canada.
Delivery Fee: Standard ground shipping is free of charge for deliveries in the U.S., but customers in Canada will incur delivery charges that vary by location.

Delivery Policy: The delivery policy for Leesa is as follows:

  1. All Leesa Pillow deliveries are coordinated through UPS Ground.
  2. Leesa processes pillow orders within three to eight business days. Once the order is processed, most pillows reach their destination within one to five business days depending on the address.
  3. Customers may only change their address within 24 hours of placing their order.
  4. Expedited shipping is not available.

Leesa Product Specifications, Firmness, and Care

In terms of firmness, the Leesa Pillow is ‘Medium.’ The Leesa Hybrid Pillow is reversible; the quilted side is ‘Medium Soft,’ while the flatter side is ‘Medium Firm.’ The table below provides detailed information about the firmness and composition specifications for both pillows.

Product Name Firmness Options Loft Interior Components Cover Components
Leesa Pillow Medium 5″ Ventilated 2.5 PCF Avena polyfoam (one piece) 55% rayon
45% polyester
Leesa Hybrid Pillow Medium Soft (quilted side)
Medium Firm (non-quilted side)
Adjustable Down alternative polyester microfibers
Gel insert
60% Tencel® lyocell
40% nylon
Polyester interlining

Instructions for First Time Use: Leesa pillows do not require any special treatments prior to first time use.

Cleaning Instructions: Cleaning instructions for the Leesa Pillow are as follows:

  • To wash the cover, remove it from the pillow and wash in cold water with mild detergent.
  • Tumble dry the cover on a low setting.
  • The foam insert is not machine washable. Spot clean the foam with cold water and then let it air dry at room temperature.

Cleaning instructions for the Leesa Hybrid Pillow are as follows:

  • To wash the cover and interlining, remove them from the pillow and wash in warm water on a gentle cycle.
  • Tumble dry the cover on a low setting.
  • The gel insert is not machine washable, and should only be spot cleaned.

What Type of Sleeper Is Best Suited for a Leesa Pillow?

Based on our customer feedback, Leesa pillows received the following grades among sleepers of different weights, body types, and preferred sleep positions. We have not receive enough feedback to generate ratings for the Leesa Hybrid Pillow, and will update this section as soon as possible.

Please note that these ratings are subjective, and that everyone has varying experiences on different pillows. Sleeper comfort and spinal support are the most important factors when it comes to selecting a pillow.

Leesa Model Sleep Position Lightweight Sleeper Rating (Less than 130 lbs) Average Weight Sleeper Rating (130 to 230 lbs) Heavyweight Sleeper Rating (More than 230 lbs)
Leesa Pillow Side Good Very Good Good
Back Very Good Very Good Good
Stomach Fair Fair Poor

For more information on sleeping positions please see our pillow guides for side, back, and stomach sleepers.

Leesa Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with Leesa, irrespective of whether or not they liked their pillow.
BBB rating: A+
Company History: Leesa was founded in 2014.
Physical Stores: Leesa owns and operates two Leesa Dream Gallery locations in New York City and Virginia Beach. These are currently the company’s only brick-and-mortar showrooms, but Leesa mattresses are also sold at Pottery Barn and West Elm stores.
Corporate Address:
3704 Pacific Ave., Ste. 200
Virginia Beach, VA 23451
Phone Number: 1-844-3353-372 (1-844-33LEESA)
Contact Email: [email protected]
Company Website: https://www.leesa.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Leesa offers a 100-night sleep trial for all pillow orders.

  1. There is no mandatory break-in period. Customers may return their pillow at any point during the trial period.
  2. Leesa covers all shipping and handling costs for pillow returns. A prepaid shipping label will be mailed to customers who request a return.

Warranty: Leesa offers a three-year warranty for all pillows.

  1. Warranty coverage begins on the date of purchase. Leesa will, at its sole option, repair or replace pillows with defects or provide a refund to the owner for as long as the warranty is valid.
  2. Refunds are based on the original purchase price and may be prorated.
  3. Owners are responsible for all shipping and handling costs associated with pillow repairs. Leesa will cover all other repair or replacement costs.
  4. This warranty will not cover the following:
    • Normal increases in pillow softness; this is considered standard wear and tear.
    • Repair, replacement, or refund requests that occur due to changes in the owner’s pillow preferences.
    • Physical damage to the pillow, including burns, cuts, tears, and liquid damage.
  5. This warranty is exclusively offered to original owners who purchase their pillow from Leesa or an authorized retailer. Those who buy or acquire their pillow from the original purchaser or a non-authorized retailer will not be eligible for warranty coverage.

Similar Pillow Options

Lastly, let’s look at some pillows that are comparable to the Leesa Pillow. The following brands offer shredded or solid foam pillows, and sell their products both online and in brick-and-mortar locations.

Brand Classic Brands MyPillow Snuggle-Pedic (Relief-Mart) Tempur-Pedic Leesa
Model(s) 10 primary sleep models
3 travel-size models
MyPillow Premium
Giza Elegance MyPillow
Snuggle-Pedic
Trillow Contour Pillow
13 primary sleep models
4 travel-size models
Leesa Pillow
Leesa Hybrid Pillow
Pillow Type Shredded and one-piece memory foam
Latex
Down/feather
Down alternative
Interlocking shredded polyfoam Shredded and one-piece memory foam Memory foam (shredded and one-piece) One-piece polyfoam (Leesa)
Down alternative (Leesa Hybrid)
Cover Varies Cotton Polyester, viscose from bamboo, and Lycra® spandex Varies Rayon and polyester (Leesa)
Tencel® lyocell and nylon (Hybrid)
Price Range Varies by retailer $80 to $100 $49.99 to $79.99 $36.75 to $299.25 $75 to $135
Loft Range 3″ to 8″ 2″ (new) Adjustable 3″ to 7.5″ 5″ (Leesa)
Adjustable (Hybrid)
Firmness Options Soft
Medium soft
Medium
Medium firm
Firm
Least firm
Regular fill
More fill
Firm
Medium
Medium firm
Extra soft
Soft
Medium
Medium firm
Firm
Extra firm
Medium (Leesa)
Hybrid side 1: Medium soft
Hybrid side 2: Medium firm
Availability Online Online
In-store
Online Online
In-store
Online
In-store
Sleep Trial Varies by retailer 60 nights 120 nights None 100 nights
Warranty Length 3 years 10 years 10 years (Trillow)
20 years (Snuggle-Pedic)
5 years 3 years
Tuck Customer Satisfaction Rating 70% to 79% (5,239 customer reviews) 70% (11,093 customer reviews) 84% (13,538 customer reviews) 69% to 81% (4,818 customer reviews) 72% (1,183 customer reviews)