Helix Pillow Reviews 2019

The Tuck team collected and analyzed 119 verified customer experiences from 18 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

What You Need to Know about the Helix Pillow

Pillow Type and Components: Helix offers a pillow constructed with layers of shredded memory foam and down alternative fibers. This model is known as the Helix Pillow.

  • Both sides the pillow features an insert filled with a proprietary blend of 1 PCF shredded memory foam and 1 PCF down alternative fibers. These inserts are known as the ‘Support Layers.’
  • The pillow comes with two additional memory foam and down alternative fiber inserts, which can be inserted into the pillow to increase the loft.
  • All pillow inserts are removable, and the pillow cover (known as the ‘Outer Shell’) has a 1 1/4″ gusset for easier loft adjustment.
  • Two cover options are available: the standard polyester cover, or the Helix Cool cover made from phase-change material (PCM). The latter is more expensive.

Pros:

  • Adjustable loft and firmness
  • Multiple cover options, including phase-change material
  • Close conforming and good pressure relief
  • Free shipping in the U.S. and Canada
  • 100-night sleep trial with no required break-in

Cons:

  • Above-average price-point
  • Regular fluffing required
  • Not machine washable; spot clean only
  • Sleeps hot for some

Product and Price Range: The Helix Pillow is available in two sizes: Standard and King. The price range for pillows with standard polyester covers is $85 to $99, while pillows with the Helix Cool polyethylene cover are priced from $115 to $129. The Helix Pillow is manufactured in the United States.

Customer Satisfaction Rating: 77%
Calculated from: 119 customer experiences from 18 individual sources

Main Competitors: Helix’s main competitors include other pillow manufacturers that produce memory foam and/or down alternative models, and primarily sell their products online.
Availability: The Helix Pillow is exclusively sold on the Helix website. The pillow is not sold on Amazon.com or through other online retailers. Helix operates one brick-and-mortar showroom in New York City where customers can test out the pillow and place orders. The showroom is available by appointment only, and visitors can book appointments online.
Amazon rating: The Helix Pillow is not sold on Amazon.com at this time.
BBB rating: Helix has not earned a rating from the Better Business Bureau.

Helix Pillow Sleep Ratings

Category Criteria Helix Rating What Helix Users Say
Customer Satisfaction Based on data collection, this is an overall customer sentiment regarding the Helix Pillow. 77% The Helix Pillow has earned a customer satisfaction rating of 77%, which is comparable to the rating for all memory foam pillows (and better-than-average compared to the rating for all down alternative pillows)
Durability The average pillow will begin to deteriorate after two to three years of use. Fair The Helix Pillow’s lifespan appears to be on par with the average pillow lifespan; however, the pillow was introduced in 2018 and has not been assessed for long-term performance.
Firmness Options Some pillows are only available in one firmness setting, which can be limited for customers who fall outside that loft category. Good Only one version of the Helix Pillow is available, but its customizable design allows owners to adjust the firmness as they see fit.
Shape Retention Some pillows flatten out over time, and require constant fluffing in order to maintain a full, supportive shape. Fair Shredded foam and down alternative pillows tend to flatten easily and may need regular fluffing; the Helix Pillow does not flatten more than average, according to owners.
Moldability Pillows that are highly moldable can be scrunched and squeezed into different positions, which is beneficial for sleepers who snuggle with pillows. Good The Helix Pillow is fairly moldable, owners say, and is suitable for people who snuggle with pillows during the night.
Conforming Some pillows conform to the contours of the sleeper’s head and neck for optimal comfort and targeted pressure relief. Good The Helix Pillow offers noticeable conforming, though pillows made entirely of memory foam tend to conform closer and alleviate more pressure.
Temperature Neutrality Pillows may sleep hot or cold, usually depending on both the air circulation in the interior and the composition of the cover. Fair Most pillows with memory foam and/or down alternative fibers tend to sleep hot, and owners say the Helix Pillow is no exception.
Odor Potential Off-gassing is to be expected from most pillows, but some produce stronger, longer-lasting odors that can disrupt sleep. Fair Many Helix Pillow owners notice off-gassing smells when their pillow is new, but odors tend to dissipate in a matter of days.
Weight Some pillows are significantly heavier than average, making it difficult for some sleepers to move and maneuver them in the night. Very Good The Helix Pillow is not particularly heavy, and weighs four pounds total when all inserts are used.
Ease of Cleaning Depending on the material, pillows may be machine washable or require more intensive cleaning, such as hand washing, spot cleaning, or professional (dry) cleaning. Fair The Helix Pillow is not machine washable, and should only be spot cleaned. The pillow can be periodically placed in a dryer to restore its full shape.

Helix Pricing and Delivery Details

Size Dimensions Thickness Price (Polyester Cover) Price (Helix Cool Cover)
Standard 18W” x 26L” Adjustable $85 $115
King 18W” x 32L” Adjustable $99 $129

Package Deals: Helix does not appear to offer any packaged deals or bundles for the Helix Pillow at this time.
Where Can the Pillow Be Shipped?: Helix ships pillows anywhere in the U.S. and Canada.
Delivery Fee: Shipping is free for all Helix Pillow purchasers in the U.S. and Canada.

Delivery Policy: The delivery policy for Helix is as follows:

  1. All deliveries are coordinated through UPS. Delivery time varies by location, but most pillows reach their destination within six to 10 business days.
  2. Weekend deliveries are not available due to the UPS shipping schedule.
  3. The Helix Pillow is compressed and roll-packed for shipping.
  4. In the event that a customer orders a Helix Pillow and other products from Helix, the pillow will always ship separately.

Helix Product Specifications, Firmness, and Care

The firmness of a Helix Pillow will depend on how many of the four individual inserts are used. Most owners describe their pillow as a ‘Medium Soft’ to ‘Medium Firm,’ depending on the layer configuration. The table below lists firmness and composition specs for the Helix Pillow.

Product Name Firmness Options Loft Interior Components Cover Components
Helix Pillow 4.5 (Medium Soft) to 6.5 (Medium Firm) Adjustable 1 PCF Shredded Memory Foam and 1 PCF Down Alternative Fiber Blend Standard Cover: 100% Polyester
Helix Cool Cover: 100% Polyethylene Phase-Change Material (PCM)

Instructions for First Time Use: According to Helix, pillow owners should do the following if their pillow is new:

  1. The Helix Pillow arrives with both support layer inserts zipped inside the cover.
  2. Unwrap and unroll the pillow by carefully cutting through the plastic layer.
  3. Allow up to 24 hours for the pillow to reach its full size.
  4. Initial fluffing is recommended.

Cleaning Instructions: Care instructions for the Helix Pillow are as follows:

  • The Helix Pillow should never be washed in a machine.
  • Spot cleaning is recommended.
  • Place pillow in a conventional dryer and dry on low heat to restore its full shape; this should be done every six months.

What Type of Sleeper Is Best Suited for a Helix Pillow?

Based on our customer feedback, the Helix Pillow received the following grades among sleepers of different weights, body types, and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different pillows. Sleeper comfort and spinal support are the most important factors when it comes to selecting a pillow.

Sleep Position Lightweight Sleeper Rating (Less than 130 lbs) Average Weight Sleeper Rating (130 to 230 lbs) Heavyweight Sleeper Rating (More than 230 lbs)
Side Good Very Good Good
Back Very Good Very Good Good
Stomach Fair Good Fair

For more information on sleeping positions please see our pillow guides for side, back, and stomach sleepers.

Helix Company Information

Customer Service: 7 out of 10 owner experiences show that customers have had a positive experience with Helix, irrespective of whether or not they liked their pillow.
BBB rating: Helix has not earned a grade from the Better Business Bureau.
Company History: Helix Sleep began selling mattresses in 2015, and has sold the Helix Pillow since 2018.
Physical Stores: Helix operates one brick-and-mortar showroom in New York City.
Corporate Address:
1123 Broadway Suite 600
New York, NY 10010
Phone Number: 1-888-330-0781
Contact Email: [email protected]
Company Website: https://www.helixsleep.com/
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Sleep Trial and Warranty Information

Trial Period and Guarantee: Helix offers a 100-night sleep trial for all Helix Pillow orders.

  1. This sleep trial does not include a mandatory break-in period. Purchasers may return their pillow at any time during the trial period.

Warranty: Helix offers a 3-year warranty for the Helix Pillow.

  1. This warranty is entirely nonprorated.
  2. Warranty coverage begins on the date of purchase. Helix will replace all defective pillows as long as they are covered under warranty and the owner has correctly filed a claim.
  3. The warranty will cover the following defects:
    • Manufacturing defects that occur during assembly, including rips, tears, or stains.
  4. The warranty will not cover the following:
    • Normal wear and tear, including normal increases in pillow softness.
    • Replacement requests that occur due to changes in the owner’s comfort preferences.
    • Physical damage caused by the owner, including, burns, cuts, tears, stains, and liquid damage.
  5. Pillow owners must return their pillow to Helix within five days of filing a warranty claim. They will be reimbursed for shipping up to $30.
  6. Replacement pillows are covered under the same warranty as the original pillow.
  7. This warranty exclusively extends to original owners who purchase their pillow from Helix or an authorized retailer. Those who buy or acquire their pillow from the original owner or a non-authorized retailer will not qualify for warranty coverage.

Similar Pillow Options

Lastly, let’s look at some pillow brands that offer models comparable to the Helix Pillow. The four brands listed below offer memory foam and/or down alternative pillows, and primarily sell their products online. To read our reviews of these brands, please click the links found in the top row of the table.

Brand Classic Brands Coop Home Goods Leesa Snuggle-Pedic (Relief-Mart) Helix
Model(s) 10 primary sleep models
3 travel-size models
The Original
Eden
Travel and Camping Pillow
Body Pillow
Leesa Pillow
Leesa Hybrid Pillow
Snuggle-Pedic
Trillow Contour Pillow
Helix Pillow
Pillow Type Shredded and one-piece memory foam
Latex
Down/feather
Down alternative
Shredded memory foam One-piece polyfoam (Leesa)
Down alternative (Leesa Hybrid)
Shredded and one-piece memory foam Shredded memory foam and down alternative
Cover Varies Polyester and rayon from bamboo Rayon and polyester (Leesa)
Tencel® lyocell and nylon (Hybrid)
Polyester, viscose from bamboo, and Lycra® spandex Polyester or polyethylene phase-change material (PCM)
Price Range Varies by retailer $29.99 to $89.99 $75 to $135 $49.99 to $79.99 $85 to $129
Loft Range 3″ to 8″ Adjustable 5″ (Leesa)
Adjustable (Hybrid)
Adjustable Adjustable
Firmness Options Soft
Medium soft
Medium
Medium firm
Firm 
Medium soft
Medium firm
Medium (Leesa)
Hybrid side 1: Medium soft
Hybrid side 2: Medium firm
Medium
Medium firm
Adjustable
Availability Online Online Online
In-store
Online Online
In-store
Sleep Trial Varies by retailer 100 nights 100 nights 120 nights 100 nights
Warranty Length 3 years 5 years 3 years 10 years (Trillow)
20 years (Snuggle-Pedic)
3 years
Tuck Customer Satisfaction Rating 70% to 79% (5,239 customer reviews) 78% to 82% (26,393 customer reviews) 72% (1,183 customer reviews) 84% (13,538 customer reviews) 77% (119 customer reviews)