Helix Pillow Reviews

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Quick Overview

Helix offers two pillows designed for nightly sleeping, along with a specialty wedge pillow.

  • The Helix Pillow is a customizable pillow featuring a memory foam and down alternative core and two inserts that are also constructed from memory foam and down alternative fibers; the inserts can be added or removed to increase or decrease the loft, respectively. The cover, which is made of Tencel® lyocell and polyester, also has 1 1/4″ gussets for easier loft adjustments.
  • The Helix Ultra-Cool Pillow is nearly identical to the Helix Pillow; the sole construction difference is the cover, which is made from a cooling blend of polyester and polyethylene. The Ultra-Cool Pillow also has a higher price-point than the Helix Pillow.
  • The Helix Down & Feather Pillow is constructed with three inner chambers: the middle chamber contains a 5-95 feather and down blend for extra stability, while the two outer chambers contain plush, 550-fill power white down fill. The pillow’s cover is made of cotton-cambric fabric. It is a medium-loft pillow; due to its exceptional softness, specific loft dimensions depend on the sleeper’s position and head size.
  • The Helix Wedge Pillow is a gel memory foam and polyfoam pillow designed for placement beneath the legs for extra lower back support. It can also serve as an elevating neck pillow for people with acid reflux or those who snore due to sleep apnea. The Wedge Pillow measures 10″ thick and has a cover made of rayon and polyester.

The Helix Pillow and Ultra-Cool Pillow are optimal for sleepers whose loft preferences vary from night to night. The removable inserts can be used to create low-, medium-, and high-loft settings, making the pillows suitable for most sleep positions and weight groups. The Ultra-Cool Pillow is also beneficial for those who tend to sleep hot, since the cooling polyester and polyethylene material provides very good temperature neutrality. The Down & Feather Pillow also sleeps fairly cool, due in part to its breathable cotton cover.

Helix offers free shipping to customers in the contiguous U.S. Each pillow is backed by a 100-night sleep trial; the Wedge Pillow comes with a one-year warranty, while the Helix Pillow and Ultra-Cool Pillow each come with a three-year warranty. Helix pillows require spot-cleaning, and should never be washed in machines.

Read on to learn more about Helix pillows in terms of construction, pricing, and other buying considerations. This guide also includes a general overview of Helix’s shipping, return, and warranty policies, along with some similar product recommendations.

Pros
  • Helix Pillow and Ultra-Cool Pillow offer adjustable loft
  • Memory foam and down/feather pillows sleep cooler than many competing models
  • Free shipping in the contiguous U.S.
  • Longer-than-average sleep trial and warranty coverage
  • A+ Better Business Bureau rating
Cons
  • Above-average price-points
  • Regular fluffing required
  • Sleep trial requires 30-night break-in period

Informing Our Review

103 verified customer experiences — 35 hours of testing — 4 expert consultations

Recommendations

Because the Helix Pillow and Ultra-Cool Pillow share many of the same dimensions and construction specs, they have received comparable ratings from sleepers with different weights and preferred positions. These ratings are also similar to the ratings we’ve received and recorder for the Down & Feather Pillow. The ratings for these pillows are listed below.

Please note we have not tested the Helix Wedge Pillow, nor have we received enough feedback to generate sleeper ratings for this model; we will update this section once we have sufficient data for that pillow.

Helix Model Sleep Position Lightweight Sleeper Rating (Less than 130 lbs) Average Weight Sleeper Rating (130 to 230 lbs) Heavyweight Sleeper Rating (More than 230 lbs)
Helix Pillow Side Very Good Very Good Good
Back Very Good Very Good Very Good
Stomach Good Good Good
Helix Ultra-Cool Pillow Side Very Good Very Good Very Good
Back Very Good Very Good Very Good
Stomach Good Good Good
Helix Down & Feather Pillow Side Very Good Good Good
Back Very Good Good Good
Stomach Good Fair Fair

For more information on sleeping positions please see our pillow guides for side, back, and stomach sleepers.

Ratings

Below you’ll find our performance ratings for the Helix Pillow, Helix Ultra-Cool Pillow, and Helix Down & Feather Pillow. Our ratings come from verified customer and owner experiences, as well as intensive product research and analysis. Please note that we have not collected enough data to rate the Helix Wedge Pillow at this time.

The first table features ratings for the Helix Pillow and Ultra-Cool Pillow; ratings for the Down & Feather Pillow are found in the second table.

Category Criteria Helix Pillow and Ultra-Cool Pillow Ratings What Helix Pillow Users Say
Category

Durability

Criteria

The average pillow performs for two to three years before a replacement is needed. The product’s expected lifespan is typically tied to its material composition.

Rating

Good (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow each have an expected lifespan of about two and a half years, which is comparable to the average memory foam pillow (and longer than most models that exclusively contain down alternative fill).

Category

Firmness Options

Criteria

Pillows sold in one firmness setting can be limiting for customers whose preferences are different, while models that are available in multiple firmness options can accommodate a wider range of sleepers.

Rating

Good (both pillows)

What Buyers Say

Helix pillows include two inserts that can be added or removed to change the loft, and the presence/absence of these inserts affects the firmness to a degree; the general firmness range for Helix pillows is ‘Medium Soft’ to ‘Medium Firm.’

Category

Shape Retention

Criteria

Some pillows flatten more easily than others and require more fluffing to maintain a full shape and provide optimal comfort.

Rating

Fair (both pillows)

What Buyers Say

Both the Helix Pillow and Ultra-Cool Pillow are prone to flattening – especially if neither insert is used – and may require frequent fluffing in order to keep a full shape.

Category

Moldability

Criteria

Modability refers to how cuddly and squeezable a pillow is, which is important for sleepers who like to snuggle with a pillow or sleep with one between their knees or below their legs.

Rating

Good (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow offer more moldability than many other competing pillows with solid memory foam cores, but they are not as snuggly as pillows with shredded foam fill.

Category

Conforming

Criteria

Some pillows are designed to conform closely to sleeper’s head, neck, and shoulders, which can alleviate pressure points and improve spinal alignment for side sleepers.

Rating

Very Good (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow provide close and consistent conforming, making either pillow a great option for those who frequently experience aches and pains.

Category

Temperature Neutrality

Criteria

Some pillows retain a fair amount of body heat from sleepers and feel excessively warm as a result.

Rating

Good (Helix Pillow)
Very Good (Helix Ultra-Cool Pillow)

What Buyers Say

The Helix Pillow offers good air circulation that allows the pillow to sleep somewhat cool, but the Ultra-Cool Pillow’s cooling cover offers much better temperature regulation for hot sleepers.

Category

Odor Potential

Criteria

Most pillows off-gas to some extent when the product is new, but some models are associated with more excessive and/or persistent odors.

Rating

Good (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow may emit off-gassing smells when new, but most odors clear out in a matter of days (if not sooner).

Category

Weight

Criteria

Most pillows are relatively light but those with higher weights may be difficult for some owners to lift and adjust during the night.

Rating

Good (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow weigh about five pounds with both inserts included, so lifting/adjusting them should not be too difficult – especially if one or both of the inserts are removed.

Category

Ease of Cleaning

Criteria

Many pillows can be washed and dried in machines, but some require spot cleaning, dry cleaning, and other care measures that can be more time-consuming and/or expensive.

Rating

Fair (both pillows)

What Buyers Say

The Helix Pillow and Ultra-Cool Pillow – like most solid memory foam models – cannot be washed in machines and should be spot cleaned instead.

Category Criteria Helix Down & Feather Pillow Ratings What Helix Pillow Users Say
Category

Durability

Criteria

Most pillows need to be replaced after two to three years of nightly use. The expected lifespan of a pillow often depends on its fill and cover materials.

Rating

Good

What Buyers Say

The Down & Feather Pillow is well-made and shouldn’t deteriorate too quickly; it becomes softer with time and its chambered construction prevents the fill from escaping excessively.

Category

Firmness Options

Criteria

Some pillows come in one firmness setting, which can be somewhat limiting to sleepers whose preferences fall outside that settings; pillows with adjustable firmness or multiple firmness options accommodate a wider range of sleepers.

Rating

Fair

What Buyers Say

The Down & Feather Pillow is fairly soft for most sleepers and it is not adjustable.

Category

Shape Retention

Criteria

Depending on how it’s made, a pillow may soften and flatten easily, or retain a full shape after continuous use.

Rating

Good

What Buyers Say

Down/feather pillows tend to lose shape easily, but the Helix model has a chambered design that helps the pillow withstand flattening.

Category

Moldability

Criteria

Some pillows are exceptionally moldable and cuddly, making them suitable for those who cuddle with pillows while they sleep or use a bolster below their legs or between their knees.

Rating

Very Good

What Buyers Say

Like many competing down/feather pillows, the Helix model is very moldable and should be suitable for any pillow snuggler or bolster user.

Category

Conforming

Criteria

Pillows that conform to the sleeper’s head and neck without sagging or hugging too tightly are usually the best option for those with chronic aches and pains.

Rating

Very Good

What Buyers Say

The Helix Down & Feather Pillow conforms evenly, resulting in targeted pressure relief and even weight distribution for most sleepers.

Category

Temperature Neutrality

Criteria

Most pillows are relatively cool, but models that absorb body heat from sleepers tend to feel much warmer than those that retain minimal heat.

Rating

Good

What Buyers Say

Because down is an insulating material, the pillow may trap heat for some but overall it sleeps fairly cool, largely due to its breathable cotton-cambric cover.

Category

Odor Potential

Criteria

Pillows frequently emit off-gassing odor when new, but some models are associated with stronger and/or more persistent smells.

Rating

Good

What Buyers Say

Although down and feathers both tend to emit a strong odor, the Helix pillow produces fewer off-gassing smells than most of its competitors.

Category

Weight

Criteria

Pillows that weigh more than 5 lbs. are heavier and more difficult to move, especially if the sleeper has lifting restrictions.

Rating

Excellent

What Buyers Say

The Helix Down & Feather Pillow weighs less than 3 lbs.; it should be easy to lift and adjust for most sleepers.

Category

Ease of Cleaning

Criteria

Pillows that can be washed and dried in machines are easier to care for than those that require spot cleaning or dry cleaning.

Rating

Fair

What Buyers Say

The Helix Down & Feather Pillow cannot be washed and dried in machines; owners should spot clean the surface, and have the pillow dry cleaned if significant staining occurs.

As you can see, all three Helix pillows have earned favorable ratings in the conforming and temperature neutrality categories. Additionally, these pillows are fairly light and easy to move, they do not emit much initial odor, and their expected lifespans are on par with industry averages. However, the pillows require spot cleaning – which can be time-consuming for owners – and they require frequent fluffing in order to maintain a full shape. Additionally, the Down & Feather Pillow is only available in one firmness setting.

What You Need to Know about Helix Pillows

Product Construction & Firmness

First let’s look at how the Helix Pillows are made. The following table lists firmness, thickness, and composition specs for the Helix Pillow, Ultra-Cool Pillow, and Wedge Pillow.

Product Name Firmness Options Loft Interior Components Cover Components
Helix Pillow ‘Medium Soft’ to ‘Medium Firm’
Adding/removing inserts adjusts the firmness to a slight degree
Adjustable 1 PCF memory foam and down alternative microfibers
2 removable inserts also contain 1 PCF memory foam and down alternative fibers
Tencel® lyocell and polyester blend
1 1/4″ gussets
Helix Ultra-Cool Pillow ‘Medium Soft’ to ‘Medium Firm’
Adding/removing inserts adjusts the firmness to a slight degree
Adjustable 1 PCF memory foam and down alternative microfibers
2 removable inserts also contain 1 PCF memory foam and down alternative fibers
Polyester and polyethylene blend
1 1/4″ gussets
Helix Down & Feather Pillow ‘Soft’ Medium loft
The pillow sinks considerably; as a result, loft measurements vary by sleeper
Middle chamber contains 5/95 white down and feather blend
Outer chambers contain 550-fill power white down
100% cotton cambric (230TC)
Helix Wedge Pillow ‘Medium Firm’ 10″ Gel memory foam and polyfoam Rayon and polyester blend

Pricing & Sizing

Now let’s look at sizes and prices for the Helix Pillow, Ultra-Cool Pillow, and Wedge Pillow. The table below lists a full breakdown of pillow dimensions and availability notes.

Size Dimensions Loft Availability
Standard 18W” x 26L” Adjustable Available for Helix Pillow and Helix Ultra-Cool Pillow
Standard/Queen 20W x 26L” Medium loft Available for Helix Down & Feather Pillow
Standard (Wedge) 24W” x 24L” 10″ Available for Helix Wedge Pillow
King 18W” x 32L” Adjustable Available for Helix Pillow and Helix Ultra-Cool Pillow
King 20W” x 36L” Medium loft Available for Helix Down & Feather Pillow

The next table lists current price-points for all Helix pillows in each available size.

Helix Pillow Model Standard Standard/Queen King
Helix Pillow $85 N/A $99
Helix Ultra-Cool Pillow $115 N/A $129
Helix Down & Feather Pillow N/A $95 $110
Helix Wedge Pillow $95 N/A N/A

Firmness Options: With both inserts included, the Helix Pillow and Ultra-Cool Pillow are both ‘Medium Soft’ in terms of firmness. Removing one insert will make the pillows feel ‘Medium’; removing both will make them feel ‘Medium Firm.’ The Helix Down & Feather Pillow is ‘Soft’; the Helix Wedge Pillow is ‘Medium Firm’.

Package Deals: At this time, Helix does not appear to offer any package bundles for their pillows.

Delivery & Product Care

Delivery Helix delivers to all 50 states, and all 10 Canadian provinces
Product Care Helix pillows should be spot-cleaned only
Full delivery and product care details

Delivery

Where Can the Pillow Be Shipped?: Helix ships pillows to all 50 states and all 10 Canadian provinces. Delivery is not available to Yukon, Northwest Territories, or Nunavut.
Delivery Fee: Helix ships pillows for free anywhere in the contiguous U.S. and Canada. Those living in Alaska or Hawaii will incur additional delivery charges.

Delivery Policy: The delivery policy for Helix is as follows:

  1. Most customers in the contiguous U.S. or Canada receive their Helix pillow within two to six business days. Wait times are longer for customers in Alaska and Hawaii.
  2. All Helix deliveries are coordinated through UPS. Pillows are compressed, roll-packed, and shipped in a box.

Caring for Your Helix Pillow

Instructions for First Time Use: Unpack the Helix pillow from its box and cut the plastic layer; the pillow should reach its full shape in a matter of minutes. Be sure not to cut the pillow fabric when removing the plastic. Fluffing the pillow prior to first-time use may help create a fuller shape.

Cleaning Instructions:

  • Never wash a Helix Pillow, Helix Ultra-Cool Pillow, or Helix Down & Feather Pillow in a machine. These pillows should be spot-cleaned with lukewarm water.
  • Helix also recommends spot cleaning the Wedge Pillow; however, the cover can be washed in a machine with cold water and machine-dried on a low tumble setting.
  • Helix suggests placing the Helix Pillow/Ultra-Cool Pillow in a dryer on low heat every six months to help maintain a fuller shape.

 

Sleep Trial & Warranty

Sleep trial 100 nights
Warranty 3 years for Helix Pillow/Ultra-Cool Pillow, 1 year for Wedge Pillow
Full trial period and warranty details

Trial Period and Guarantee

Helix offers a 100-night sleep trial for all pillow products.

  1. This sleep trial includes a mandatory 30-night break-in period. Returns will not be accepted nor will refunds be issued until at least 30 nights have elapsed.
  2. Full refunds are issued for all pillows returned during the trial after the 30th night.

Warranty

Helix offers a 3-year warranty for the Helix Pillow and Helix Ultra-Cool Pillow, and a 1-year warranty for the Helix Down & Feather Pillow and Helix Wedge Pillow.

  1. These warranties are entirely nonprorated.
  2. In the event that a pillow replacement is warranted, the replacement will be covered under the same warranty as the original pillow.
  3. This warranty does not cover normal increases in pillow softness that occur over time, as well as burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse or neglect.
  4. This warranty is non-transferable. It is exclusively available to original owners who purchase their pillow from Helix or an authorized retailer. Those who buy or acquire their pillow from the original owner or a non-authorized retailer will not receive warranty coverage.

Similar Pillow Options

Helix Casper Coop Home Goods Layla

Model(s)

Helix

Helix Pillow
Helix Ultra-Cool Pillow
Helix Down & Feather Pillow
Helix Wedge Pillow

Casper Pillow

Original
Eden
Travel and Camping Pillow
Body Pillow

Layla Pillow

Pillow Type

Helix

Memory foam and down alternative (Helix Pillow/Ultra-Cool Pillow)
White down and 5/95 down and feather blend (Helix Down & Feather Pillow)
Gel memory foam and polyfoam (Helix Wedge Pillow)

Polyester Microfiber

Shredded memory foam and polyester microfiber blend (all pillows)

Shredded memory foam and kapok tree fibers

Cover

Helix

Tencel® lyocell and polyester blend (Helix Pillow)
Polyester and polyethylene blend (Helix Ultra-Cool Pillow)
100% 230TC cotton cambric (Helix Down & Feather Pillow)
Rayon and polyester blend (Helix Wedge Pillow)

Pima cotton-percale

Polyester and rayon from bamboo blend (all pillows)

Polyester, viscose, and Lycra® spandex

Price Range (est.)

Helix

$85 to $99 (Helix Pillow)
$115 to $129 (Helix Ultra-Cool Pillow)
$95 to $110 (Helix Down & Feather Pillow)
$95 (Helix Wedge Pillow)

$75 to $95

$59.99 to $64.99 (Original)
$69.99 to $89.99 (Eden)
$69.99 (Body Pillow)
$29.99 (Travel and Camping Pillow)

$74 to $94

Loft Range

Helix

Adjustable loft (Helix Pillow/Ultra-Cool Pillow)
Medium loft (Helix Down & Feather Pillow)
10″ (Helix Wedge Pillow)

5″ to 6″ (non-adjustable)

Adjustable (all pillows)

4″ (all sizes)

Firmness Options

Helix

‘Medium Soft’ to ‘Medium Firm’ (Helix Pillow/Ultra-Cool Pillow)
‘Soft’ (Helix Down & Feather Pillow)
‘Medium Firm’ (Helix Wedge Pillow)

‘Medium Soft’

‘Medium Soft’ (Eden)
‘Medium Firm’ (Original, Travel and Camping Pillow, Body Pillow)

‘Medium Soft’

Availability

Helix

Online (all pillows)

Online
In-store

Online
In-store

Online

Sleep Trial

Helix

100 nights (all pillows)

100 nights

100 nights (all pillows)

120 nights

Warranty Length

Helix

3 years (Helix Pillow/Ultra-Cool Pillow)
1 year (Helix Down & Feather Pillow and Helix Wedge Pillow)

3 years

5 years (all pillows)

5 years

Company Information

Customer Service

8 out of 10 owner experiences show customers have had a positive experience with Helix, irrespective of whether or not they liked their pillow.

Company History

Helix has been in business since 2015.

BBB Rating

A+

Physical Stores

Helix operates one brick-and-mortar showroom in New York City..

Contact Helix

[email protected] | 1-888-330-0781 | HelixSleep.com

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