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Helix Pillow Reviews

Written by - Amelia Willson.
Helix Pillow Reviews

The Bottom Line.

  • The Helix Pillow is made with conforming memory foam and down alternative padding for a balance of softness and support.
  • Both pillows include removable inserts for adjusting the loft.
  • With the same fill as the Helix pillow, the Helix Ultra-Cool Pillow adds a cooling fabric cover that helps regulate temperature.

Interested in a Helix pillow?

Tuck readers get the best price

Shop Now

302 Verified Customer Experiences

4 Unique Review Sources

19 Hours of Lab Testing

4 Sleep Experts Consulted

Meet Our Testing Team
Amelia
Amelia
Keith
Keith
Jackson
Jackson
Bill
Bill

General Overview

  • Helix Pillow and Ultra-Cool Pillow offer adjustable loft
  • Memory foam and down/feather pillows sleep cooler than many competing models
  • Free shipping in the contiguous U.S.
  • Longer-than-average sleep trial and warranty coverage
  • A+ Better Business Bureau rating

Cons

  • Above-average price-points
  • Regular fluffing required
  • Sleep trial requires 30-night break-in period

Quick Summary

Helix offers two pillows designed for nightly sleeping, along with a specialty wedge pillow.

  • The Helix Pillow is a customizable pillow featuring a memory foam and down alternative core and two inserts that are also constructed from memory foam and down alternative fibers; the inserts can be added or removed to increase or decrease the loft, respectively. The cover, which is made of Tencel® lyocell and polyester, also has 1 1/4″ gussets for easier loft adjustments.
  • The Helix Ultra-Cool Pillow is nearly identical to the Helix Pillow; the sole construction difference is the cover, which is made from a cooling blend of polyester and polyethylene. The Ultra-Cool Pillow also has a higher price-point than the Helix Pillow.
  • The Helix Down & Feather Pillow is constructed with three inner chambers: the middle chamber contains a 5-95 feather and down blend for extra stability, while the two outer chambers contain plush, 550-fill power white down fill. The pillow’s cover is made of cotton-cambric fabric. It is a medium-loft pillow; due to its exceptional softness, specific loft dimensions depend on the sleeper’s position and head size.
  • The Helix Wedge Pillow is a gel memory foam and polyfoam pillow designed for placement beneath the legs for extra lower back support. It can also serve as an elevating neck pillow for people with acid reflux or those who snore due to sleep apnea. The Wedge Pillow measures 10″ thick and has a cover made of rayon and polyester.

The Helix Pillow and Ultra-Cool Pillow are optimal for sleepers whose loft preferences vary from night to night. The removable inserts can be used to create low-, medium-, and high-loft settings, making the pillows suitable for most sleep positions and weight groups. The Ultra-Cool Pillow is also beneficial for those who tend to sleep hot, since the cooling polyester and polyethylene material provides very good temperature neutrality. The Down & Feather Pillow also sleeps fairly cool, due in part to its breathable cotton cover.

Helix offers free shipping to customers in the contiguous U.S. Each pillow is backed by a 100-night sleep trial; the Wedge Pillow comes with a one-year warranty, while the Helix Pillow and Ultra-Cool Pillow each come with a three-year warranty. Helix pillows require spot-cleaning, and should never be washed in machines.

Read on to learn more about Helix pillows in terms of construction, pricing, and other buying considerations. This guide also includes a general overview of Helix’s shipping, return, and warranty policies, along with some similar product recommendations.

Tuck readers get the best price on Helix pillows.

Learn More

Below you’ll find our performance ratings for the Helix Pillow, Helix Ultra-Cool Pillow, and Helix Down & Feather Pillow.

Our ratings come from verified customer and owner experiences, as well as intensive product research and analysis. Please note that we have not collected enough data to rate the Helix Wedge Pillow at this time.

The first table features ratings for the Helix Pillow and Ultra-Cool Pillow; ratings for the Down & Feather Pillow are found in the second table.

  • Pillow
  • Ultra-Cool Pillow
  • Down & Feather Pillow

Full Sleep Rating

Criteria
Rating
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning

Full Sleep Rating

Criteria
Rating
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning

Full Sleep Rating

Criteria
Rating
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning
  • Pillow
  • Ultra-Cool Pillow
  • Down & Feather Pillow
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning
Durability
Firmness Options
Shape Retention
Moldability
Conforming
Temperature Neutrality
Odor Potential
Weight
Ease of Cleaning
hand

Durability

The Helix Pillow and Ultra-Cool Pillow each have an expected lifespan of about two and a half years, which is comparable to the average memory foam pillow (and longer than most models that exclusively contain down alternative fill).

Durability

The Helix Pillow and Ultra-Cool Pillow each have an expected lifespan of about two and a half years, which is comparable to the average memory foam pillow (and longer than most models that exclusively contain down alternative fill).

Firmness Options

Helix pillows include two inserts that can be added or removed to change the loft, and the presence/absence of these inserts affects the firmness to a degree; the general firmness range for Helix pillows is ‘Medium Soft’ to ‘Medium Firm.’

Firmness Options

Helix pillows include two inserts that can be added or removed to change the loft, and the presence/absence of these inserts affects the firmness to a degree; the general firmness range for Helix pillows is ‘Medium Soft’ to ‘Medium Firm.’

Shape Retention

Both the Helix Pillow and Ultra-Cool Pillow are prone to flattening – especially if neither insert is used – and may require frequent fluffing in order to keep a full shape.

Shape Retention

Both the Helix Pillow and Ultra-Cool Pillow are prone to flattening – especially if neither insert is used – and may require frequent fluffing in order to keep a full shape.

Moldability

The Helix Pillow and Ultra-Cool Pillow offer more moldability than many other competing pillows with solid memory foam cores, but they are not as snuggly as pillows with shredded foam fill.

Moldability

The Helix Pillow and Ultra-Cool Pillow offer more moldability than many other competing pillows with solid memory foam cores, but they are not as snuggly as pillows with shredded foam fill.

Conforming

The Helix Pillow and Ultra-Cool Pillow provide close and consistent conforming, making either pillow a great option for those who frequently experience aches and pains.

Conforming

The Helix Pillow and Ultra-Cool Pillow provide close and consistent conforming, making either pillow a great option for those who frequently experience aches and pains.

Temperature Neutrality

The Helix Pillow offers good air circulation that allows the pillow to sleep somewhat cool, but the Ultra-Cool Pillow’s cooling cover offers much better temperature regulation for hot sleepers.

Temperature Neutrality

The Helix Pillow offers good air circulation that allows the pillow to sleep somewhat cool, but the Ultra-Cool Pillow’s cooling cover offers much better temperature regulation for hot sleepers.

Odor Potential

The Helix Pillow and Ultra-Cool Pillow may emit off-gassing smells when new, but most odors clear out in a matter of days (if not sooner).

Odor Potential

The Helix Pillow and Ultra-Cool Pillow may emit off-gassing smells when new, but most odors clear out in a matter of days (if not sooner).

Weight

The Helix Pillow and Ultra-Cool Pillow weigh about five pounds with both inserts included, so lifting/adjusting them should not be too difficult – especially if one or both of the inserts are removed.

Weight

The Helix Pillow and Ultra-Cool Pillow weigh about five pounds with both inserts included, so lifting/adjusting them should not be too difficult – especially if one or both of the inserts are removed.

Ease of Cleaning

The Helix Pillow and Ultra-Cool Pillow – like most solid memory foam models – cannot be washed in machines and should be spot cleaned instead.

Ease of Cleaning

The Helix Pillow and Ultra-Cool Pillow – like most solid memory foam models – cannot be washed in machines and should be spot cleaned instead.

hand

Durability

The Helix Pillow and Ultra-Cool Pillow each have an expected lifespan of about two and a half years, which is comparable to the average memory foam pillow (and longer than most models that exclusively contain down alternative fill).

Durability

The Helix Pillow and Ultra-Cool Pillow each have an expected lifespan of about two and a half years, which is comparable to the average memory foam pillow (and longer than most models that exclusively contain down alternative fill).

Firmness Options

Helix pillows include two inserts that can be added or removed to change the loft, and the presence/absence of these inserts affects the firmness to a degree; the general firmness range for Helix pillows is ‘Medium Soft’ to ‘Medium Firm.’

Firmness Options

Helix pillows include two inserts that can be added or removed to change the loft, and the presence/absence of these inserts affects the firmness to a degree; the general firmness range for Helix pillows is ‘Medium Soft’ to ‘Medium Firm.’

Shape Retention

Both the Helix Pillow and Ultra-Cool Pillow are prone to flattening – especially if neither insert is used – and may require frequent fluffing in order to keep a full shape.

Shape Retention

Both the Helix Pillow and Ultra-Cool Pillow are prone to flattening – especially if neither insert is used – and may require frequent fluffing in order to keep a full shape.

Moldability

The Helix Pillow and Ultra-Cool Pillow offer more moldability than many other competing pillows with solid memory foam cores, but they are not as snuggly as pillows with shredded foam fill.

Moldability

The Helix Pillow and Ultra-Cool Pillow offer more moldability than many other competing pillows with solid memory foam cores, but they are not as snuggly as pillows with shredded foam fill.

Conforming

The Helix Pillow and Ultra-Cool Pillow provide close and consistent conforming, making either pillow a great option for those who frequently experience aches and pains.

Conforming

The Helix Pillow and Ultra-Cool Pillow provide close and consistent conforming, making either pillow a great option for those who frequently experience aches and pains.

Temperature Neutrality

The Helix Pillow offers good air circulation that allows the pillow to sleep somewhat cool, but the Ultra-Cool Pillow’s cooling cover offers much better temperature regulation for hot sleepers.

Temperature Neutrality

The Helix Pillow offers good air circulation that allows the pillow to sleep somewhat cool, but the Ultra-Cool Pillow’s cooling cover offers much better temperature regulation for hot sleepers.

Odor Potential

The Helix Pillow and Ultra-Cool Pillow may emit off-gassing smells when new, but most odors clear out in a matter of days (if not sooner).

Odor Potential

The Helix Pillow and Ultra-Cool Pillow may emit off-gassing smells when new, but most odors clear out in a matter of days (if not sooner).

Weight

The Helix Pillow and Ultra-Cool Pillow weigh about five pounds with both inserts included, so lifting/adjusting them should not be too difficult – especially if one or both of the inserts are removed.

Weight

The Helix Pillow and Ultra-Cool Pillow weigh about five pounds with both inserts included, so lifting/adjusting them should not be too difficult – especially if one or both of the inserts are removed.

Ease of Cleaning

The Helix Pillow and Ultra-Cool Pillow – like most solid memory foam models – cannot be washed in machines and should be spot cleaned instead.

Ease of Cleaning

The Helix Pillow and Ultra-Cool Pillow – like most solid memory foam models – cannot be washed in machines and should be spot cleaned instead.

hand

Durability

The Down & Feather Pillow is well-made and shouldn’t deteriorate too quickly; it becomes softer with time and its chambered construction prevents the fill from escaping excessively.

Durability

The Down & Feather Pillow is well-made and shouldn’t deteriorate too quickly; it becomes softer with time and its chambered construction prevents the fill from escaping excessively.

Firmness Options

The Down & Feather Pillow is fairly soft for most sleepers and it is not adjustable.

Firmness Options

The Down & Feather Pillow is fairly soft for most sleepers and it is not adjustable.

Shape Retention

Down/feather pillows tend to lose shape easily, but the Helix model has a chambered design that helps the pillow withstand flattening.

Shape Retention

Down/feather pillows tend to lose shape easily, but the Helix model has a chambered design that helps the pillow withstand flattening.

Moldability

Like many competing down/feather pillows, the Helix model is very moldable and should be suitable for any pillow snuggler or bolster user.

Moldability

Like many competing down/feather pillows, the Helix model is very moldable and should be suitable for any pillow snuggler or bolster user.

Conforming

The Helix Down & Feather Pillow conforms evenly, resulting in targeted pressure relief and even weight distribution for most sleepers.

Conforming

The Helix Down & Feather Pillow conforms evenly, resulting in targeted pressure relief and even weight distribution for most sleepers.

Temperature Neutrality

Because down is an insulating material, the pillow may trap heat for some but overall it sleeps fairly cool, largely due to its breathable cotton-cambric cover.

Temperature Neutrality

Because down is an insulating material, the pillow may trap heat for some but overall it sleeps fairly cool, largely due to its breathable cotton-cambric cover.

Odor Potential

Although down and feathers both tend to emit a strong odor, the Helix pillow produces fewer off-gassing smells than most of its competitors.

Odor Potential

Although down and feathers both tend to emit a strong odor, the Helix pillow produces fewer off-gassing smells than most of its competitors.

Weight

The Helix Down & Feather Pillow weighs less than 3 lbs.; it should be easy to lift and adjust for most sleepers.

Weight

The Helix Down & Feather Pillow weighs less than 3 lbs.; it should be easy to lift and adjust for most sleepers.

Ease of Cleaning

The Helix Down & Feather Pillow cannot be washed and dried in machines; owners should spot clean the surface, and have the pillow dry cleaned if significant staining occurs.

Ease of Cleaning

The Helix Down & Feather Pillow cannot be washed and dried in machines; owners should spot clean the surface, and have the pillow dry cleaned if significant staining occurs.

As you can see, all three Helix pillows have earned favorable ratings in the conforming and temperature neutrality categories.

Additionally, these pillows are fairly light and easy to move, they do not emit much initial odor, and their expected lifespans are on par with industry averages.

However, the pillows require spot cleaning – which can be time-consuming for owners – and they require frequent fluffing in order to maintain a full shape.

It’s also important to note that the Down & Feather Pillow is only available in one firmness setting.

What Type of Sleeper is Best Suited to a Helix Pillow?

Because the Helix Pillow and Ultra-Cool Pillow share many of the same dimensions and construction specs, they have received comparable ratings from sleepers with different weights and preferred positions. These ratings are also similar to the ratings we’ve received and recorder for the Down & Feather Pillow.

The ratings for these pillows are listed below.

Please note we have not tested the Helix Wedge Pillow, nor have we received enough feedback to generate sleeper ratings for this model; we will update this section once we have sufficient data for that pillow.

 

  • Pillow
  • Ultra-Cool Pillow
  • Down & Feather Pillow
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach
Weight Light Average Heavy
Sleep Position Less than 130 LBS 130 LBS - 230 LBS Greater than 230 LBS
Side
Back
Stomach

For more information on sleeping positions please see our pillow guides for side, back, and stomach sleepers.

Compare Pillows

Similar Pillow Options

Layla Pillow

Pillow

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FIRMNESS Medium SoftMediumMedium Soft
LOFT 4"5"5" (Standard)
6" (King)
SIZES Queen
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Standard
King
Standard
King
Tap here to see more mattress stats

Pillow Technical Details

What You Need to Know About Helix Pillows

Pricing and Sizing

Now let’s look at sizes and prices for the Helix Pillow, Ultra-Cool Pillow, and Wedge Pillow. The information below lists a full breakdown of pillow dimensions and availability notes.

  • icon_pillow
    Standard $85 Helix Pillow $115 Helix Ultra-Cool $95 Helix Down & Feather
  • icon_pillow
    King $99 Helix Pillow $129 Helix Ultra-Cool $110 Helix Down & Feather

Construction and Firmness

First let’s look at how the Helix Pillows are made. The following table lists firmness, thickness, and composition specs for the Helix Pillow, Ultra-Cool Pillow, and Wedge Pillow.

Product Name Firmness Options Loft Interior Components Cover Components
Helix Pillow ‘Medium Soft’ to ‘Medium Firm’
Adding/removing inserts adjusts the firmness to a slight degree
Adjustable 1 PCF memory foam and down alternative microfibers
2 removable inserts also contain 1 PCF memory foam and down alternative fibers
Tencel® lyocell and polyester blend
1 1/4″ gussets
Helix Ultra-Cool Pillow ‘Medium Soft’ to ‘Medium Firm’
Adding/removing inserts adjusts the firmness to a slight degree
Adjustable 1 PCF memory foam and down alternative microfibers
2 removable inserts also contain 1 PCF memory foam and down alternative fibers
Polyester and polyethylene blend
1 1/4″ gussets
Helix Down & Feather Pillow ‘Soft’ Medium loft
The pillow sinks considerably; as a result, loft measurements vary by sleeper
Middle chamber contains 5/95 white down and feather blend
Outer chambers contain 550-fill power white down
100% cotton cambric (230TC)
Helix Wedge Pillow ‘Medium Firm’ 10″ Gel memory foam and polyfoam Rayon and polyester blend

Firmness Options: With both inserts included, the Helix Pillow and Ultra-Cool Pillow are both ‘Medium Soft’ in terms of firmness. Removing one insert will make the pillows feel ‘Medium’; removing both will make them feel ‘Medium Firm.’ The Helix Down & Feather Pillow is ‘Soft’; the Helix Wedge Pillow is ‘Medium Firm’.

Package Deals: At this time, Helix does not appear to offer any package bundles for their pillows.

Helix Coupons and Discounts

Tuck readers get the best price on Helix Pillows.

Check Price
  • Sleep Trial 100 nights

  • Shipping Helix ships across the US and Canada

  • Warranty 3 years, non-prorated

  • Made In USA

  • Can You Wash Helix Pillows?

    Helix pillows should be spot-cleaned only.

  • Helix Pillow Care Instructions

    Instructions for First Time Use

    Unpack the Helix pillow from its box and cut the plastic layer; the pillow should reach its full shape in a matter of minutes. Be sure not to cut the pillow fabric when removing the plastic. Fluffing the pillow prior to first-time use may help create a fuller shape.

    Cleaning Instructions

    • Never wash a Helix Pillow, Helix Ultra-Cool Pillow, or Helix Down & Feather Pillow in a machine. These pillows should be spot-cleaned with lukewarm water.
    • Helix also recommends spot cleaning the Wedge Pillow; however, the cover can be washed in a machine with cold water and machine-dried on a low tumble setting.
    • Helix suggests placing the Helix Pillow/Ultra-Cool Pillow in a dryer on low heat every six months to help maintain a fuller shape.
  • Where Do They Ship?

    Helix ships pillows to all 50 states and all 10 Canadian provinces. Delivery is not available to Yukon, Northwest Territories, or Nunavut.

  • Full Delivery Policy

    Delivery Fee

    Helix ships pillows for free anywhere in the contiguous U.S. and Canada. Those living in Alaska or Hawaii will incur additional delivery charges.

    Delivery Policy

    The delivery policy for Helix is as follows:

    1. Most customers in the contiguous U.S. or Canada receive their Helix pillow within two to six business days. Wait times are longer for customers in Alaska and Hawaii.
    2. All Helix deliveries are coordinated through UPS. Pillows are compressed, roll-packed, and shipped in a box.
  • Trial Period & Warranty Details

    Trial Period and Guarantee

    Helix offers a 100-night sleep trial for all pillow products.

    1. This sleep trial includes a mandatory 30-night break-in period. Returns will not be accepted nor will refunds be issued until at least 30 nights have elapsed.
    2. Full refunds are issued for all pillows returned during the trial after the 30th night.

    Warranty

    Helix offers a 3-year warranty for the Helix Pillow and Helix Ultra-Cool Pillow, and a 1-year warranty for the Helix Down & Feather Pillow and Helix Wedge Pillow.

    1. These warranties are entirely nonprorated.
    2. In the event that a pillow replacement is warranted, the replacement will be covered under the same warranty as the original pillow.
    3. This warranty does not cover normal increases in pillow softness that occur over time, as well as burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse or neglect.
    4. This warranty is non-transferable. It is exclusively available to original owners who purchase their pillow from Helix or an authorized retailer. Those who buy or acquire their pillow from the original owner or a non-authorized retailer will not receive warranty coverage.

Company Information

  • Customer Service

    8 out of 10 owner experiences show customers have had a positive experience with Helix, irrespective of whether or not they liked their pillow.

  • Company History

    Helix has been in business since 2015.

  • BBB Rating

    A+

  • Physical Stores

    Helix operates one brick-and-mortar showroom in New York City.

  • Contact Helix

    [email protected] | 1-888-330-0781 | HelixSleep.com

  • Find Helix on Social

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