Hampton & Rhodes Mattress Reviews

Last updated on

Based on 89 verified customer experiences from 5 unique sources.

 

What You Need to Know about Hampton & Rhodes Mattresses

Mattress Type and Components: Hampton & Rhodes offers innerspring, foam, and hybrid mattresses. The company’s current website includes the following models:

  • The Cool Gel is constructed with a two-inch gel memory foam comfort layer and a support core made of high-density polyfoam.
  • The Two-Sided mattress features a flippable design. The comfort layer of each side is made with convoluted polyfoam, and the shared support core is constructed from high-density polyfoam. The cover (found on both sides) is damask polyester quilted with additional foam.
  • The HR100 has no comfort layer, and a support core made with 420 ‘VertiCoil’ bonnell coils. The cover is jacquard fabric quilted with foam.
  • The HR200 features a polyfoam comfort layer and a support core made with 420 ‘VertiCoil’ bonnell coils. The cover is made of jacquard fabric quilted with foam.
  • The HR300 is an all-foam mattress constructed with a single layer of polyfoam. The support core has a top layer of memory foam and a polyfoam base, and the cover is a woven jacquard design quilted with foam.
  • The HR320 has a comfort layer constructed from two layers of polyfoam. The support core features 460 ‘VertiCoil’ bonnell coils, followed by a layer of base polyfoam. The cover is quilted with one inch of foam.
  • The HR340 is an innerspring model with a single layer of high-density polyfoam in the comfort system. The support core has 460 ‘VertiCoil’ bonnell coils, followed by a base polyfoam layer, and the stretch-knit cover is quilted with nearly two inches of foam.
  • The HR400 has layers of standard and high-density polyfoam in the comfort system, as well as zoned layers of gel memory foam. The support core features a top layer of memory foam, a middle layer consisting of 650 ‘Premium LFK’ bonnell coils, and a base layer of polyfoam. The cover is a heavyweight circular knit quilted with foam.
  • The HR440 has a comfort system with a top layer of memory foam and a bottom layer of high-density polyfoam. The support core features 650 ‘Premium LFK’ bonnell coils, followed by a base polyfoam layer. The cover is quilted with foam.
  • The HR500 features two layers of gel memory foam in the comfort layer, and a support core made of high-density polyfoam. The quilted cover has layers of standard and high-density foam.
  • The Trinidad is a hybrid design with layers of memory foam and polyfoam in the comfort system, and a support core consisting of 768 pocketed coils. The cover is a quilted stretch-knit.  
  • The San Martin is constructed with layers of gel memory foam and polyfoam in the comfort system. The support core features 768 pocketed coils, and the cover is a quilted stretch-knit.
  • The Aruba is a 14-inch pillow-top hybrid mattress with layers of gel memory foam and polyfoam in the comfort layer. The support core consists of 768 pocketed coils, and the cover is a quilted stretch-knit.
  • Please note: certain models currently sold at Mattress Firm and other retailers are not currently listed on the Hampton & Rhodes website, and have not been considered for this review. These include the HR420S, Quail Creek, Misty Creek, Copperleaf, and Grand Harbor models.

Pros:

  • According to customer feedback, most Hampton & Rhodes mattresses offer strong edge support, retain little body heat, and are responsive enough for sex.
  • Hampton & Rhodes mattress come in a wide range of firmness options to accommodate sleepers with different comfort preferences.
  • The price-point for most Hampton & Rhodes mattresses is significantly below average compared to comparable innersprings, hybrids, and foam models.
  • Hampton & Rhodes mattresses are widely available nationwide. The brand’s most prominent seller, Mattress Firm, has roughly 3,500 brick-and-mortar locations in the U.S. and offers online sales. The brand’s models are available through other brick-and-mortar and online retailers, as well.

Cons:

  • Hampton & Rhodes owners claim their mattresses are rather noisy, even when compared to other innersprings and hybrids.
  • Durability and lifespan are chief complaints among Hampton & Rhodes owners, and a significant number report sagging and indentations within a few years of ownership.
  • The warranty coverage for Hampton & Rhodes mattresses is below-average compared to other mattress manufacturers.

Product and Price Range: Hampton & Rhodes mattresses are available in seven sizes: Twin, Twin XL, Full, Full XL, Queen, King, and California King. Please note that certain models are not available in every size. The prices for Hampton & Rhodes mattresses vary by size and selected model; a full price comparison chart is found below. All Hampton & Rhodes mattresses are manufactured in the United States.

Customer Satisfaction Rating: 65% to 68% (Varies by mattress type)
Calculated from: 89 customer experiences from five individual sources.
Amazon rating: Most Hampton & Rhodes mattresses are available on Amazon.com, but the only models to receive customer ratings are the San Martin (5.0), Aruba (4.6), and HR440 (2.8)
BBB rating: Hampton & Rhodes has not received a rating from the Better Business Bureau

 

Hampton & Rhodes Price Comparison

Hampton & Rhodes Pricing and Delivery Details

The first table below looks at available sizes and dimensions for all current Hampton & Rhodes mattresses.

SizeDimensions Height Availability Notes
Twin39W” x 75L”6 1/2″ (HR100)
7 1/2″ (HR200)
8″ (Cool Gel)
9″ (HR300)
10″ (HR320, Two-Sided)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
Not available for the Aruba
Twin Extra Long (XL)39W” x 80L”7 1/2″ (HR200)
8″ (Cool Gel)
9″ (HR300)
10″ (HR320, Two-Sided)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
Not available for the Aruba, Two-Sided, HR100
Full54W” x 75L”6 1/2″ (HR100)
7 1/2″ (HR200)
8″ (Cool Gel)
9″ (HR300)
10″ (HR320, Two-Sided)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
Not available for the Aruba
Full Extra Long (XL)54W” x 80L”8″ (Cool Gel)Only available for Cool Gel
Queen60W” x 80L”6 1/2″ (HR100)
7 1/2″ (HR200)
8″ (Cool Gel)
9″ (HR300)
10″ (HR320, Two-Sided)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
14″ (Aruba)
King76W” x 80L”6 1/2″ (HR100)
7 1/2″ (HR200)
8″ (Cool Gel)
9″ (HR300)
10″ (HR320, Two-Sided)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
14″ (Aruba)
California King72W” x 84L”8″ (Cool Gel)
9″ (HR300)
10″ (HR320)
10 1/2″ (HR340, Trinidad)
10 3/4″ (HR500)
11 1/2″ (HR400)
12″ (San Martin)
12 1/2″ (HR440)
14″ (Aruba)
Not available for the Two-Sided, HR100, HR200

Additionally, Mattress Firm offers split sizes with select Hampton & Rhodes models.

The next table features current pricing for the current Hampton & Rhodes mattress models in all available sizes. Please note that these prices are listed by the manufacturer, and may differ slightly from prices offered by authorized Hampton & Rhodes retailers.

ModelTwinTwin XLFullFull XLQueenKingCali King
Cool Gel$299$349$429$449$499$599$599
Two-Sided$229N/A$299N/A$329$479N/A
HR100$119.99N/A$109.99N/A$109.99$279.99N/A
HR200$189.99$209.99$209.99N/A$209.99$439.99N/A
HR300$329.99$369.99$359.99N/A$359.99$589.99$589.99
HR320$379.99$419.99$409.99N/A$409.99$739.99$739.99
HR340$329.99$369.99$359.99N/A$359.99$689.99$689.99
HR400$479.99$469.99$459.99N/A$459.99$789.99$789.99
HR440$529.99$619.99$609.99N/A$609.99$939.99$939.99
HR500$429.99$519.99$509.99N/A$509.99$839.99$839.99
San Martin$349$399$449N/A$499$549$549
Trinidad$299$309$339N/A$369$439$439
ArubaN/AN/AN/AN/A$599$699$699

How Is the Mattress Shipped?: Hampton & Rhodes mattresses are shipped in a box.
Where Do They Ship?: Hampton & Rhodes ships mattresses anywhere in the contiguous U.S. (excluding Alaska and Hawaii). However, Mattress Firm and other authorized retailers ship mattresses outside the lower 48 states.
Delivery Fee: Shipping rates vary based on the customer’s address, but models may be offered with free delivery. Next-delivery will incur an additional charge of $79.99. White Glove and Red Carpet delivery will incur additional fees, as well.

Delivery Policy: The delivery policy for Hampton & Rhodes is as follows:

  • In addition to standard curbside delivery, customer can choose one of the following options:
    • White Glove Delivery, which includes in-home assembly, packaging waste disposal, and old mattress removal upon request.
    • Red Carpet Delivery, which includes the same services as White Glove Delivery and will be performed within a window of three to four hours based on the customer’s availability.
  • In addition to mail delivery, customers in select locations will be able to pick up their mattress for no extra charge at Mattress Firm and other authorized retailers.
  • Customers can monitor their delivery by using the tracking number on their receipt or calling the Hampton & Rhodes customer service line.

Old Mattress Removal: Old mattress removal is offered as part of the White Glove and Red Carpet Delivery options, but is not available with standard curbside deliveries.
Availability: Hampton & Rhodes mattresses are available through Mattress Firm and its affiliates (such as Sleepy’s). Mattress Firm sells  A large number of Hampton & Rhodes mattresses are available for sale on Amazon.com, as well.

 

Hampton & Rhodes Product Specifications and Firmness

The firmness rating of a Hampton & Rhodes mattress will vary my selected model. A breakdown of components and dimensions for all currently listed Hampton & Rhodes mattresses is found in the table below. Please note that certain specifications are not available for all models, such as individual layer thickness, foam density, and cover composition.

Product NameMattress TypeFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
Cool GelMemory Foam6 (Medium Firm)8″6″ HD Polyfoam2″ Gel Memory FoamUnspecified
Two-Sided (Flippable)Polyfoam4 (Medium Soft)10″5″ HD Polyfoam1 1/4″ Convoluted Foam (Both Sides)Damask Polyester
1 1/4″ Foam (Both Sides)
HR100Innerspring7 (Firm)6 1/2″ 420 VertiCoil Bonnell Coils (13.75 Gauge)NoneJacquard Fabric
3/4″ Quilted Foam
HR200Innerspring6 (Medium Firm)7 1/2″420 VertiCoil Bonnell Coils1″ PolyfoamJacquard Fabric
1 1/2″ Quilted Foam
HR300Mixed Foam6 (Medium Firm)9″1/2″ Memory Foam
6″ Polyfoam
2″ PolyfoamQuilted Jacquard
1 1/2″ Foam
HR320 Innerspring7 (Firm)10″460 VertiCoil Bonnell Coils
1″ Polyfoam
1″ Polyfoam
1″ HD Polyfoam
Quilted
1.1″ Foam
HR340Innerspring6 (Medium Firm)10 1/2″460 VertiCoil Bonnell Coils
1″ Polyfoam
2″ HD PolyfoamQuilted Stretch-knit
1.8″ Foam
HR400Innerspring7 (Firm)11 1/2″1/2″ Memory Foam
650 Premium LFK Bonnell Coils
1 3/4″ Polyfoam
Zoned Gel Memory Foam
1 3/4″ HD Polyfoam
9/10″ Polyfoam
Quilted Circular Knit
1 1/2″ Foam

 

HR440Innerspring6 (Medium Firm)12 1/2″ 650 Premium LFK Bonnell Coils
2″ Polyfoam
1 1/2″ Memory Foam
2″ HD Polyfoam
Quilted Knit
1 1/2″ HD Foam
1″ Foam in Gusset Lining
HR500Memory Foam4 (Medium Soft)10 3/4″5″ HD Polyfoam2″ Gel Memory Foam
2″ ‘Gel Visco Swirl Layer’
Quilted Fabric
1 3/4″ Quilted Foam
San MartinHybrid4 (Medium Soft)12″768 Pocketed CoilsGel Memory Foam
Polyfoam
Quilted stretch-knit
TrinidadHybrid6 (Medium Firm)10 1/2″768 Pocketed CoilsMemory Foam
Polyfoam
Quilted Stretch-knit
ArubaHybrid3.5 (Soft)14″8″ 768 Pocketed CoilsGel Memory Foam
Polyfoam
Stretch-knit

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: Hampton & Rhodes offers a 100-night sleep trial for all mattresses.

  1. There is no break-in period listed with this sleep trial, implying that customers may return or exchange their mattress at any point during the 100-night window.
  2. Customers who choose to return or exchange their mattress will be assessed a $149 processing fee.
  3. Please note that Mattress Firm, the chief seller of Hampton & Rhodes mattresses, offers a 120-night sleep trial. This trial requires customers to sleep on the mattress for at least 30 nights before they qualify for a refund or mattress exchange. Mattresses purchased from Mattress Firm qualify for two returns or exchanges.

Warranty: Hampton & Rhodes does not list mattress warranty information on their website. Warranty details from Mattress Firm are featured below:

  1. Warranty coverage begins on the date of original purchase. Mattress Firm will, at their sole option, repair or replace all mattresses that are deemed defective for as long as the warranty is valid.
  2. Hampton & Rhodes mattresses vary in terms of warranty coverage length:
    • The HR100 and HR200 are covered under an entirely nonprorated 1-year warranty.
    • The HR300, HR320, and HR340 are covered under a 5-year warranty. The first year of the warranty is nonprorated, and the last four years of the warranty are prorated.
    • The Cool Gel, Two-Sided, HR400, HR440, HR500, San Martin, Trinidad and Aruba mattresses are covered under a 10-year warranty. Nonprorated and prorated coverage period may vary, but in most cases the warranty will include three years of nonprorated coverage and seven years of prorated coverage.
    • Prorated charges are calculated as follows: [Original Product Price] x [Number of Years Owned] ÷ [Warranty Period].
  3. Customers will be responsible for all shipping and handling costs associated with mattress repairs or replacements.
  4. Warranty coverage for King and Queen models is contingent on proper foundational support. These mattresses must be supported with a sturdy frame that either has a rigid center bar or at least five wooden slats evenly spaced no more than two inches apart and at least one center support leg. Failure to comply with these requirements may void the warranty.
  5. The warranty will cover the following defects:
    • Sagging or indentations in the sleep surface that measure one and a half inches (1 1/2″) or more and are not associated with owner misuse or improper foundational support.
  6. The warranty will not cover the following:
    • Sagging or indentations that do not measure at least one and a half inches (1 1/2″), or normal increases in mattress softness that do not affect its pressure-relieving abilities. These issues are considered normal wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
    • Burns, cuts, tears, stains, and other types of physical damage that occur due to owner misuse, improper cleaning, and/or inadequate foundational support.
  7. Warranty claims made outside the U.S. will not be honored.
  8. Warranty coverage is exclusively offered to the original owner that buys their mattress from Hampton & Rhodes, Mattress Firm, or another authorized retailer. Anyone who buys or acquires their mattress from the original owner or a non-authorized will not be eligible for warranty protection.
 

Hampton & Rhodes Mattress Sleep Ratings

CategoryCriteriaHampton & Rhodes RatingWhat Hampton & Rhodes Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding Hampton & Rhodes mattress.65% (Innerspring)
66% (Foam)
68% (Hybrid)
Innersprings from Hampton & Rhodes earned customer satisfaction ratings that are on par with the average model, while the brand’s foam and hybrid models earned below-average ratings.
Durability The average mattress will perform for approximately seven years before it needs to be replaced.Fair (Foam and Hybrid)
Poor (Innerspring)
Durability is a chief complaint among Hampton & Rhodes innerspring owners, many of whom experience sagging and indentations within the first two to three years. The lifespan of foam and hybrid models is closer to the industry average.
Motion IsolationInnerspring/hybrid mattresses that are overly responsive will create excessive motion when someone gets up or shifts positions in bed. Most all-foam mattresses effectively minimize and isolate motion, which can cut down on nighttime disruptions.Very Good (Foam)
Good (Hybrid)
Fair (Innerspring)

 

As is to be expected, the foam mattress models from Hampton & Rhodes offer the best motion isolation, while the company’s hybrids isolate motion to a greater extent than their innersprings.
Sex Bouncier, more responsive beds (such as innersprings and hybrids) tend to be more enjoyable for sex than all-foam mattress models.Very Good (Innerspring)
Good (Hybrid)
Fair (Foam)
The innerspring mattresses from Hampton & Rhodes can be quite responsive and, according to our customers, good for sex. The hybrids are fairly responsive, while the foam mattresses offer little responsiveness.
ConformingFoam mattresses are designed to conform closely to the sleeper’s body and alleviate bodily pressure. Innersprings and hybrids tend to conform less, resulting in lower amounts of pressure relief.Good (Foam and Hybrid)
Fair (Innerspring)
Based on our feedback, foam and hybrid mattresses from Hampton & Rhodes somewhat conform to sleeper’s bodies, but may not relieve as much pressure as other models with foam and/or memory foam layers. The company’s innersprings conform very little.
Temperature NeutralityInnerspring mattresses (and hybrids to an extent) tend to retain less body heat than other mattress types, and will ‘sleep cooler’ as a result. By comparison, all-foam beds tend to sleep hotter.Very Good (Innerspring)
Fair (Foam and Hybrid)
Hampton & Rhodes innerspring owners say their mattress retains very little body heat and sleeps fairly cool, whereas some foam and hybrid owners say their bed can be a heat trap.
Off-gassingSome mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.Good (Innerspring)
Fair (Foam and Hybrid)
A small number of Hampton & Rhodes innerspring owners report off-gassing smells; odor is more commonly reported among foam and hybrid owners.
Edge SupportThe frames of innerspring mattresses are encased to support the springs and provide a suitable sleeping surface. All-foam mattresses, on the other hand, typically have poor edge support, and may prematurely sink where people usually sit.Very Good (Innerspring)
Good (Hybrid)
Poor (Foam)
Foam mattresses from Hampton & Rhodes offer little to no edge support. However, owners of innersprings and hybrids from the brand report strong edge support and relatively little sinkage at the edges.
NoiseInnerspring mattresses tend to be somewhat noisy due to their high levels of bounciness and responsiveness, as well as squeaky metal components; most foam mattresses produce little to no noise.Excellent (Foam)
Good (Hybrid)
Poor (Innerspring)
Innersprings from Hampton & Rhodes are relatively loud even by model standards, but the company’s hybrids are somewhat quieter and the foam models are virtually silent when bearing weight.
Ease of Moving and RotatingMost innerspring mattresses are relatively heavy, but some can be more unwieldy than others. Foam mattresses tend to be lighter by comparison.Good (All Types)Generally speaking, Hampton & Rhodes mattresses are lighter than average, making them fairly easy to move, maneuver, and rotate as recommended.
 

Hampton & Rhodes Customer Satisfaction Rating Comparison

What Type of Sleeper Is Best Suited for a Hampton & Rhodes Mattress?

Based on our customer feedback, Hampton & Rhodes mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Hampton & Rhodes Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
InnerspringSideFairFairPoor
BackFairFairFair
StomachFairFairPoor
FoamSideGoodFairGood
BackFairPoorFair
StomachFairPoorFair
HybridSideVery GoodGoodGood
BackVery GoodGoodFair
StomachGoodFairFair

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

Hampton & Rhodes Company Information

Customer Service: 6 out of 10 owner experiences show customers have had a positive experience with Hampton & Rhodes, irrespective of whether or not they liked their mattress.
BBB rating: Hampton & Rhodes has not earned a rating from the Better Business Bureau.
Physical Stores: Hampton & Rhodes does not operate any brick-and-mortar showrooms. Its chief seller, Mattress Firm, has roughly 3,500 brick-and-mortar locations nationwide.
Phone Number: 1-866-955-9630
Contact Email: [email protected]
Company Website: http://www.hamptonandrhodes.com/

 

Complaints

General customer complaints about Hampton & Rhodes mattresses include:

  • Relatively short lifespan and questionable durability for most models.
  • Innersprings that are noisy compared to similar models.
  • Below-average warranty length, as well as longer-than-average prorated periods.
 
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