eve Mattress Review

Last updated on

Based on 1,752 verified customer experiences from 15 unique sources.

 

What You Need to Know about the eve Mattress

Mattress Type and Components: eve (stylized in lowercase) offers a memory foam mattress.

  • The comfort layer features two layers of memory foam.
  • The support core is constructed from high-density polyfoam.
  • The cover is a stretch-polyester blend.

Pros:

  • Close conforming and targeted pressure relief
  • Good motion isolation and no noise
  • Free shipping
  • Hassle-free returns

Cons:

  • Limited design and firmness options
  • Weak edge support
  • Sleeps warm or hot for some
  • Heavy and difficult to move

Product and Price Range: eve mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. These range in price from $549 (Twin) to $1,099 (King and California King). All eve mattresses are manufactured in the United Kingdom.

Customer Satisfaction Rating: 74%
Calculated from: 1,752 customer experiences from 15 individual sources

Main Competitors: eve’s primary competitors include other ‘bed in a box’ brands that offer memory foam mattresses and primarily sell of their products online.
Availability: eve mattresses are sold on the eve website, as well as Amazon.com. The company does not operate any brick-and-mortar stores or showrooms.
Amazon rating: 3.6
BBB rating: eve has not earned a rating from the Better Business Bureau.

 

eve Customer Satisfaction Rating Comparison

eve Mattress Sleep Ratings

CategoryCriteriaeve RatingWhat eve Users Say
Customer SatisfactionBased on data collection, this is an overall customer sentiment regarding the eve mattress.74%The eve mattress has earned a customer satisfaction rating of 74%, which is slightly above-average compared to other memory foam models.
Durability The average mattress has a lifespan of seven years, and memory foam mattresses tend to be less durable than other models due to their soft sleep surface and relatively weak edge support.GoodSome owners report sagging within a few years of use, but overall the eve mattress has average durability compared to other memory foam mattresses.
Motion IsolationMemory foam mattresses are designed to minimize and isolate motion, resulting in fewer nighttime disruptions than innerspring and latex mattresses.Very GoodThe eve mattress isolates and minimizes transfer to a significant extent, largely due to its dual-layer memory foam comfort system.
Sex Some couples report that foam mattresses are less than ideal for sex, mostly due to the unresponsive sleep surface that can create feelings of ‘fighting’ against the mattress.FairThe eve mattress is not particularly responsive or bouncy, and may not be suitable for some couples.
ConformingMost memory foam mattresses closely conform to sleeper’s bodies, which improves spinal alignment and relieves pressure points.Very GoodThe eve offers close conforming, and many owners say their mattress effectively helps alleviate aches and pains.
Temperature NeutralityFoam mattresses tend to retain more body heat and ‘sleep hotter’ than innerspring or latex mattresses.FairThe eve mattress can be a heat trap, and some owners say the bed sleeps uncomfortably warm.
Off-gassingSome mattresses produce unpleasant odors known as off-gassing when they are removed from their packaging, and these smells may linger for several days.GoodThere is some odor potential with the eve mattress, but our reports indicate that the smells are neither excessively strong nor persistent.
Edge SupportFoam mattresses generally have minimal edge support compared to innerspring models, and sinkage may occur where people get on to and off of the bed.PoorLike many memory foam mattresses, the eve provides little to no edge support and sinkage around the perimeter is fairly common.
NoiseFoam beds are generally much quieter than innersprings and hybrids, due in large part to the lack of potentially creaky metal components.ExcellentAccording to owners, the eve mattress is virtually silent when bearing weight.
Ease of Moving and RotatingFoam beds tend to be lighter than innersprings, but they need to be regularly rotated in order to preserve the conforming sleep surface.FairA Queen-size eve mattress weighs 91 pounds, which is slightly above-average compared to other foam models. 
 

eve Price Comparison

eve Pricing and Delivery Details

SizeDimensions Height Price
Twin39W” x 75L”10″$549
Twin Extra Long (XL)39W” x 80L”10″$599
Full54W” x 75L”10″$799
Queen60W” x 80L”10″$899
King76W” x 80L”10″$1,099
California King72W” x 84L”10″$1,099

How Is the Mattress Shipped?: eve mattresses are compressed, vacuum-sealed, and shipped in a box. The total package weight ranges from 55.5 lbs to 115.2 lbs. eve mattresses should be unpackaged within one month of delivery. The mattress should expand to its full size within four to five hours of leaving the box.
Where Do They Ship?: eve mattresses ship to addresses in the contiguous United States, Alaska, and Hawaii.
Delivery Fee: Free standard shipping is included with all deliveries. Expedited shipping is not available.

Delivery Policy: The delivery policy for eve mattresses is as follows:

  1. eve coordinates all mattress deliveries through FedEx Ground service, which offers deliveries Monday through Saturday; Sunday deliveries are not available.
  2. Most customers who purchase a mattress from eve will receive their delivery within five to seven business days. Customers who require the mattress to be delivered in fewer than five business days are encouraged to contact the company’s customer service team for possible options.
  3. Delivery personnel do not require a customer signature, so purchasers will not need to be at home when their mattress arrives. However, customers may request a signature requirement by contacting eve via customer service email (see company details below).
  4. Delivery personnel will not call the customer at the time of delivery. As a result, customers should note any special delivery instructions for couriers when placing their order.   

Old Mattress Removal: Because they utilize FedEx couriers for all deliveries, eve does not offer old mattress removal services.

 

eve Product Specifications and Firmness

eve mattresses are available in one firmness rating: Medium Firm, or a 6 on the Tuck 1-10 firmness scale. The table below features a complete breakdown of eve mattress components and dimensions.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
eve Mattress  6 (Medium Firm)10″6.5″ HD Polyfoam2″ Memory Foam
1″ Memory Foam
1/2″ Two-way Stretch Polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

eve Mattress Weight Comparison

What Type of Sleeper Is Best Suited for an eve Mattress?

Based on our customer feedback, eve mattresses received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

Sleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
SideGoodVery GoodGood
BackVery GoodVery GoodGood
StomachFairGoodGood

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

 

eve Company Information

Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with eve, irrespective of whether or not they liked their mattress.
BBB rating: eve has not received a grade from the Better Business Bureau.
Company History: eve was founded in 2012.
Physical Stores: eve does not operate any brick-and-mortar showrooms.
Corporate Address:
169 11th Street
San Francisco, CA 94103
Phone Number:
Contact Email: 1-800-383-3994 (available from 9am to 6pm PST)
Company Website: https://www.sleepeve.com/
Facebook
Instagram
Twitter

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: eve offers a 100-night trial period for all mattresses.

  1. Customers who wish to return their mattress at any time during the 100-night trial will receive a free product refund; eve will also cover all pickup and transportation charges.
  2. Customers who choose to exchange their current mattress for a different size will be assessed a $50 surcharge if the mattress has been removed from its box.
  3. All returns should be arranged via phone or email with eve’s customer service team.
  4. Owners who elect to return their mattress will not be responsible for repackaging the item, and do not need to keep the original boxes. Pickup personnel will handle repackaging.
  5. Customers who purchase their eve mattress through Amazon.com will not be eligible for the 100-night trial. They will be eligible for Amazon’s mattress trial period, which spans 30 nights; all returns should be coordinated exclusively through Amazon.com

Warranty: eve offers a 10-year limited warranty for all mattresses.

  1. Warranty coverage begins on the day of delivery. eve will, at its sole discretion, choose to repair or replace defective mattresses for as long as the warranty is valid.
  2. If eve determines that a warranty claim is valid, then the company will reimburse the owner for all return shipping and transportation costs. eve will also cover all delivery costs.
  3. Customers who elect to replace their defective mattress with a more expensive model will be required to pay the difference between the original and the upgrade.
  4. The warranty will cover the following product defects:
    • Indentations or sagging in the mattress surface that measure two and a half centimeters (2 1/2 cm)/one inch (1″) or deeper and are not the result of misuse or improper foundational support.
    • Physical flaws in the mattress that cause the material to split or crack.
    • Failing springs.
    • Unraveled side stitching.
    • Defects in the cover components, including the zipper. Cover defects will typically result in a cover replacement, rather than a mattress replacement.
    • Damages that occur in transit.
  5. The warranty will not cover the following:
    • Normal increases in material softness that do not impact the pressure-relieving abilities of the mattress, or indentations or sagging that do not measure two and a half centimeters (2 1/2 cm)/one inch (1″) or deeper. These issues are considered standard wear and tear.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preference.
    • Damages that occur due to ‘abnormal’ use, or exposure to relatively cold temperatures that can cause the mattress materials to deform.
    • Burns, tears, cuts, and other types of damage caused by the owner.
    • Mold, dirt, or odors resulting from improper mattress care.
    • Issues with mattresses that have been left in their original packaging for more than one month.
  6. Warranty coverage is exclusively provided to original owners who purchase the mattress from eve, as well as Amazon.com and other authorized retailers. Anyone who buys or acquires their eve mattress from the original owner or an unauthorized eve retailer will not be eligible for warranty coverage.
 

Similar Mattress Options

Lastly, let’s look at some mattress options that are comparable to the eve mattress. The four brands below offer memory foam or mixed foam mattresses at average to below-average price-points, and also sell their products online. For more information about these brands, please click the links in the topmost row of the table.

BrandAmerisleepLeesaLoom & LeafNest Beddingeve
Model(s)AS1
AS2
AS3
A4
AS5
Leesa MattressLoom & Leaf Mattress by SaatvaAlexander Signature
Love & Sleep
eve mattress
Mattress TypeMemory foamMixed foamMemory foamMemory foamMemory foam
Price Range$849 to $2,249$525 to $1,070$749 to $1,299$399 to $1,399$549 to $1,099
Thickness Range10″
12″
14″
10″12″11″ to 12 1/2″10″
Firmness OptionsSoft
Medium Soft
Medium
Medium Firm
Firm
Medium Medium
Firm
Medium
Medium Firm
Firm
Medium Firm
AvailabilityOnline
In-store
Online
In-store
OnlineOnline
In-store
Online
Sleep Trial100 nights100 nights120 nights100 nights100 nights
Warranty Length20 years10 years15 years20 years10 years
Tuck Customer Satisfaction Rating69% (AS2)
71% (AS1)
73% (AS4)
75% (AS5)
82% (AS3)
(8,451 customer reviews)
77% (74 customer reviews)72% (113 customer reviews)74% (Alexander)
76% (Love & Sleep)
(642 customer reviews)
74% (1,752 customer reviews)
 
Add+
X
Add+
Customer Satisfaction
reviews based from sources

Adjusted Amazon Rating ()

Amazon rating is See Amazon Reviews

Not on Amazon

BBB Rating =

Mattress Specs and Company Info

Queen

Height:

Weight:

Comfort Layers

Support Core

Cover

Specs Disclosed

Shipping Costs

Showroom Locations

Additional Information

Product Page
Sleep Ratings
Brand + ModelCustomer Satisfaction RatingPrice (Queen)Mattress TypeAvailabilityHeight + WeightFirmnessSleep TrialWarrantyAdd to Compare
Mattress
Mattress
#1

Tax Software

Popular Reads
Stages of Sleep and Sleep Cycles

Usually sleepers pass through five stages: 1, 2, 3, 4 ...

Mattress Reviews and Comparisons 2018 – Complete Mattress Database

The research team at Tuck has put together the most ...

Parent’s Guide to Healthy Sleep

Every child needs good sleep for healthy development, growth, and ...