eLuxurySupply Mattress Reviews

Last updated on

Insufficient customer experience data available to determine customer satisfaction and sleep ratings at this time.

 

What You Need to Know about the eLuxurySupply Mattress

Mattress Type and Components:

  • eLuxurySupply offers two mattress models.
    • The 10-Inch model is constructed with a three-inch (3″) 3 PCF gel memory foam comfort layer and a seven-inch (7″) 1.8 PCF high-density polyfoam support core. The cover is woven from a blend of polyester and spandex.
    • The 12-inch model features a comfort layer with three main components: a two-inch (2″) top layer of gel memory foam, a one-inch (1″) middle layer of latex, and a one-and-a-half-inch (1 1/2″) pocketed micro-coil bottom layer. The seven-and-a-half-inch (7 1/2″) support core is made of polyfoam, and the cover is woven from polyester.
      • Please note: many reviews refer to this mattress as a ‘hybrid’ due to the comfort layer combination of memory foam, latex, and pocketed coils. However, it does not meet our criteria for a true hybrid because it does not have a pocketed soil component in the support core.

Pros:

  • Both the 10-inch and 12-inch models from eLuxurySupply are offered at a price-point that is much lower than the cost of most comparable models.
  • eLuxurySupply has received an A+ grade from the Better Business Bureau; the current company profile lists 41 positive reviews and one negative review.

Cons:

  • The 10-inch model has a firmness rating of 5.5 (Medium Firm), while the 12-inch model has a firmness rating of 6 (also Medium Firm). This selection may be too limiting for customers who prefer to sleep on mattresses outside this firmness range.
  • eLuxurySupply provides very little information about the specifics of its 10-year mattress warranty coverage. Additionally, the company’s website features conflicting information about the sleep trial length; the product pages list 120 nights, while the mattress buying guide lists 90 nights.

Product and Price Range: eLuxurySupply mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Prices vary by selected model and size; a full price breakdown is featured in the table below. All eLuxurySupply mattresses are manufactured in the United States.

Amazon rating: The 10-inch eLuxurySupply mattress has received a 4.5 customer rating on Amazon.com; the 12-inch model is not currently sold on Amazon.com
BBB rating: A+

 

eLuxurySupply Price Comparison

eLuxurySupply Pricing and Delivery Details

SizeDimensions Height 10-inch Price12-inch Price
Twin35W” x 75L”10″
12″
$490$800
Twin Extra Long (XL)35W” x 80L”10″
12″
$505$800
Full54W” x 75L”10″
12″
$605$900
Queen60W” x 80L”10″
12″
$680$1,000
King76W” x 80L”10″
12″
$780$1,150
California King72W” x 84L”10″
12″
$800$1,200

How Is the Mattress Shipped?: eLuxurySupply mattresses are compressed, rolled up, and shipped in a box.
Where Do They Ship?: eLuxurySupply claims to ship to ‘almost every country in the world’.
Delivery Fee: Shipping is free for all deliveries in the contiguous 48 states. Additional charges will be applied for all deliveries to Alaska, Hawaii, U.S. territories, and international destinations. Two-day shipping is available for a flat rate of $40.

Delivery Policy: The delivery policy for eLuxurySupply is as follows:

  1. eLuxurySupply coordinates domestic deliveries through FedEx and international deliveries through UPS.
  2. Most eLuxurySupply mattresses ship from the warehouse within one to two business days. Domestic deliveries will reach their destination within one to five business days, and international deliveries will usually arrive within 5 to 10 business days. Purchasers are responsible for all import taxes and tariffs that may apply to the delivery costs.
  3. All orders made outside the contiguous U.S. must receive a price quote via phone or online chat; otherwise they will be cancelled.
  4. Customers who would like part of their order sent to an alternative address should submit the second address and delivery notes at the time of purchase.
  5. Customers can check their order status by logging into their eLuxurySupply account. Those who wish to cancel their order or update the shipping address should contact the eLuxurySupply customer service team immediately.

Old Mattress Removal: Because they utilize FedEx and UPS for all deliveries, eLuxurySupply does not offer old mattress removal services.
Availability: eLuxurySupply mattresses are available on the eLuxurySupply website; the 10-inch memory foam model is sold on Amazon.com, as well. The company does not operate any brick-and-mortar showrooms.

 

eLuxurySupply Product Specifications and Firmness

The firmness rating of an eLuxurySupply mattress will depend on the selected model. A breakdown of components and dimensions for both mattresses is featured in the table below. Please note that eLuxurySupply does not disclose any foam densities of the 12-inch model.

Product NameFirmness RatingThicknessSupport Core ComponentsComfort Layer ComponentsCover Components
10-inch6 (Medium Firm)10″7″ 1.8 PCF HD Polyfoam3″ 3 PCF Gel Memory Foam80% Polyester, 20% Spandex
12-inch5.5 (Medium Firm)12″7 1/2″ HD Polyfoam2″ Gel Memory Foam
1″ Latex
1 1/2″ Pocketed Microcoils
100% Polyester

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

 

Sleep Trial and Warranty Information

Trial Period and Guarantee: eLuxurySupply offers a 90-night sleep trial for all mattresses.

  1. There is a mandatory 30-night break-in period. This means that owners must test out the mattress for at least 30 nights before they will be eligible to return it for a full product refund.
  2. eLuxurySupply will cover all shipping and handling costs associated with the mattress return, and the company will also coordinate the mattress removal.
  3. Please note: eLuxurySupply lists a 120-night sleep trial on the product pages for both mattresses, which conflicts with the 90-night sleep trial information found in the mattress buying guide (also on the company’s website).

Warranty: eLuxurySupply claims to offer a 10-year limited warranty against ‘any defect’ for all mattresses. However, detailed coverage information is not available on the eLuxurySupply website. Tuck.com has reached out to the company, and will update this section as soon as we receive a reply.

 

eLuxurySupply Mattress Sleep Ratings

At this time, we have not received enough customer reviews on eLuxurySupply mattresses to calculate accurate sleep ratings for categories like durability, motion isolation, and temperature neutrality. We will update this section as soon as possible.

 

eLuxurySupply Weight Comparison (10-inch Model Only)

What Type of Sleeper Is Best Suited for an eLuxurySupply Mattress?

At this time, Tuck.com has not received enough customer feedback to accurately evaluate eLuxurySupply mattresses based on sleep position and sleeper weight. We will update this section as soon as possible.

In the meantime, please note that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress. For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

The following table lists our average grades for memory foam and latex mattresses based on different sleeper positions and weights.  

Mattress TypeSleep PositionLightweight Sleeper Rating (Less than 130 lbs)Average Weight Sleeper Rating (130 to 230 lbs)Heavyweight Sleeper Rating (More than 230 lbs)
Memory FoamSideGoodVery GoodFair
BackVery GoodVery GoodGood
StomachGoodFairFair
LatexSideFairVery GoodGood
BackVery GoodFairGood
StomachFairVery GoodGood

 

 

eLuxurySupply Company Information

Customer Service: Due to insufficient owner data, there is no Tuck customer service rating for eLuxurySupply at this time.
BBB rating: A+
Company History: eLuxurySupply was founded in 1999, and incorporated in 2008.
Physical Stores: eLuxurySupply does not operate any brick-and-mortar stores.
Corporate Address:
2625 Kotter Ave.
Evansville, IN 47715
Phone Number:
Contact Email: 1-800-977-7433 (available 730am to 630pm Monday to Friday CST and 9am to 5pm CST Saturday and Sunday)
Company Website: https://www.eluxurysupply.com/
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Complaints

General customer complaints about eLuxurySupply mattresses include:

  • Minimal difference in firmness rating for both mattresses.
  • Conflicting information regarding the sleep trial; the website lists both a 120-night risk-free trial and a 90-night sleep trial with a 30-night break-in period.
  • Lack of detailed information about mattress warranty coverage.
 
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