Based on 488 verified customer experiences from 9 unique sources.
What You Need to Know about eLuxury Mattresses
Mattress Type and Components: eLuxury (previously known as eLuxurySupply) offers memory foam and memory foam/latex mattresses. Two models are currently available from this brand:
The 10-inch mattress feature a single-layer comfort system made from 3 PCF gel memory foam and a support core constructed from 1.8 PCF high-density polyfoam. The cover is made from polyester and spandex, and has a knit top panel and a woven side panel.
The 12-inch mattress has a comfort system with three components: a top layer of gel memory foam, a middle layer of gel-infused latex, and a bottom layer of pocketed minicoils. The support core is made from high-density polyfoam, and the polyester-spandex cover has a top knit panel and woven side panels.
Please note: The 12-inch mattress is sold as an ‘innerspring hybrid.’ However, it does not meet the criteria for either an innerspring or a hybrid because it features an all-polyfoam support core.
Close conforming for above-average pressure relief
Good motion isolation and no noise
Free shipping in the contiguous U.S.
120-night sleep trial with no mandatory break-in period
Weak edge support
Sleeps somewhat hot
Limited firmness range
Product and Price Range: eLuxury mattresses are available in six sizes: Twin, Twin XL, Full, Queen, King, and California King. Price-points vary by selected model and size; a full cost breakdown is found in the ‘Pricing and Delivery Details’ section. All eLuxury mattresses are manufactured in the United States.
Customer Satisfaction Rating: The 10-inch mattress has earned a customer satisfaction rating of 75%, but we have not received enough data to generate a rating for the 12-inch mattress. Calculated from: 488 customer reviews from 9 individual sources
Main Competitors: eLuxury’s primary competitors include other ‘bed in a box’ brands that offer foam mattresses at average to below-average price-points, and also primarily sell their products online. Availability: eLuxury mattresses are available on the eLuxury website, as well as Amazon.com. The company does not operate any brick-and-mortar stores or showrooms. Amazon rating: 5.0 (12-inch) and 4.4 (10-inch) BBB rating: A+
eLuxury Customer Satisfaction Rating Comparison
eLuxury Mattress Sleep Ratings
Please note: we have not received enough customer data to generate sleep ratings for the 12-inch mattress from eLuxury; the following table features ratings for the 10-inch mattress only. We will update this section as soon as we receive sufficient feedback.
What eLuxury Users Say
Based on data collection, this is an overall customer sentiment regarding the 10-inch mattress from eLuxury.
The 10-inch mattress from eLuxury has received an above-average customer satisfaction rating compared to the rating for all memory foam models.
Memory foam is fairly durable, but the sleep surface may develop sagging and indentations over time that can affect mattress comfort and support to a significant extent.
Durability for the 10-inch mattress is on par with most memory foam models; the expected lifespan is six to seven years, though experiences vary by owner.
Memory foam mattresses have been touted for motion isolation, which means that motion does not occur throughout the mattress when someone gets up or shifts their position.
With a three-inch memory foam layer in the comfort system, the 10-inch mattress from eLuxury absorbs and minimizes transfer to a significant extent.
Memory foam is not bouncy and offers minimal responsiveness. As a result, these mattresses may be less than ideal for sex.
The 10-inch mattress is not particularly responsive, and some couples say it is not bouncy enough for sex.
Memory foam mattresses are engineered to conform to the sleeper’s figure, creating a cradle-shaped impression that helps align the spine and targets pressure points.
The 10-inch mattress contours somewhat closely to the sleeper’s body to help align their spine and alleviate pressure points in sensitive areas, such as the neck, shoulders, and lumbar region.
Memory foam retains more body heat than other mattress materials, and owners often ‘sleep hot’ as a result.
According to owners, the 10-inch mattress sleeps fairly warm and may not be suitable for people that prefer cooler beds.
Some mattresses emit particles when they are unpackaged, accompanied by unpleasant ‘off-gassing’ smells that can last for days.
The 10-inch mattress emits some odor when new, but these smells should clear out within a few days of unpackaging.
Because of their construction, memory foam mattresses often feature little to no edge support and may sink where people sit when they get up from or onto the bed.
Like many memory foam models, the 10-inch mattress from eLuxury offers little to no edge support, and many owners complain of sinkage after a few years of use.
Memory foam mattresses create little to no noise, due to their lack of springs, coils, and other metal components
The 10-inch mattress from eLuxury is virtually silent when bearing weight, owners say.
Ease of Moving and Rotating
All mattresses are relatively heavy, but some are more unwieldy and difficult to maneuver than others.
A Queen-size 10-inch mattress from eLuxury weighs less than 75 pounds, making it fairly easy to move even by memory foam mattress standards.
How Is the Mattress Shipped?: The 10-inch and 12-inch mattresse are compressed and vacuum-sealed for shipping. The mattresses should fully expand within a few hours.
Where Do They Ship?: eLuxury ships mattresses throughout the United States, but does not deliver these products to addresses outside the U.S.
Delivery Fee: Shipping is free within the contiguous U.S., but customers in Hawaii, Alaska, and U.S. territories will incur an additional delivery charge starting at $40.
Delivery Policy: The delivery policy for eLuxury mattresses is as follows:
All domestic eLuxury deliveries are coordinated through FedEx. Most customers receive their mattress within five to 10 business days of their original order.
eLuxury does not offer expedited shipping for mattress orders.
Customers who wish to have the mattress shipped to an alternate address should include this address in the order notes.
Old Mattress Removal: Because all deliveries are coordinated through FedEx couriers, eLuxury does not offer old mattress removal.
eLuxury Product Specifications and Firmness
The 10-inch mattress from eLuxury is a Medium Firm, which corresponds to a 6.5 on the 1-10 firmness scale, while the 12-inch mattress is a Medium, or a 5.5. The table below features a breakdown of layer and composition specs for both mattress models. Please note that eLuxury does not disclose certain foam density specifications for the 12-inch mattress.
Support Core Components
Comfort Layer Components
6.5 (Medium Firm)
7″ 1.8 PCF HD Polyfoam
3″ 3 PCF Gel Memory Foam
Polyester and Spandex Blend Knit Top Panels and Woven Side Panels
What Type of Sleeper Is Best Suited for an eLuxury Mattress?
Based on our customer feedback, 10-inch mattresses from eLuxury received the following grades among sleepers of different weights and preferred sleep positions. We have not received enough customer data to generate ratings for the 12-inch mattress. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.
Customer Service: 7 out of 10 owner experiences show customers have had a positive experience with eLuxury, irrespective of whether or not they liked their mattress. BBB rating: A+ Company History: eLuxury was founded in 1999 and incorporated in 2008. The company has sold bedding products since 2009. Physical Stores: eLuxury does not operate any brick-and-mortar locations, and the company’s mattresses are not sold in physical stores or showrooms. Corporate Address: 2625 Kotter Ave. Evansville, IN 47715 Phone Number: 1-800-977-7433; available Monday to Friday from 730am to 5pm CST, Saturday from 9am to 5pm CST, and Sunday from 9am to 2pm CST Contact Email: [email protected] Company Website: https://www.eluxury.com/ Facebook Instagram Twitter
Trial Period and Guarantee: eLuxury offers a 120-night sleep trial for both the 10-inch and 12-inch mattresses. Please note that this differs from the company’s 30-day trial with free returns, which only applies to non-mattress products.
There is no mandatory break-in period. Customers may return their mattress at any point during the 120-night trial period.
In the event of a return, eLuxury will coordinate the mattress pickup and issue a full refund once the mattress has been removed.
Warranty: eLuxury offers a 10-year warranty for all mattress purchases.
This warranty is entirely nonprorated.
Warranty coverage is contingent on proper foundational support. Per eLuxury: ‘In order to benefit from the full warranty coverage, the mattress must be supported by an adequate structure for optimal performance.’
The warranty will cover the following defects:
Visible sagging or indentations in the sleep surface measuring one inch (1″) or deeper.
The warranty will not cover the following:
Visible sagging or indentations in the sleep surface that do not measure one inch (1″) or deeper, or normal increases in foam softness. These issues are considered standard wear and tear.
Damage caused by storing the mattress in excessively hot, cold, and/or humid conditions.
Return or repair requests that occur due to changes in the owner’s comfort preferences.
Burns, cuts, tears, stains, and other forms of physical damage that occur due to physical abuse, improper cleaning, or inadequate foundational support.
Similar Mattress Options
Lastly, let’s explore some mattress models that are comparable to the 10-inch and 12-inch mattresses from eLuxury. The following four brands offer foam and/or latex mattresses at average to below-average price-points, and also primarily or exclusively sell their products online. To learn more about these brands, please click the links in the top row of the table.