Douglas Mattress Review

Our Review Process | Disclosure

 

The Tuck team collected and analyzed 1,578 verified customer experiences from 30 unique sources for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

Quick Overview

The Douglas by Novosbed, also known as the Douglas Mattress, is a memory foam mattress built onto a 10″ profile. The comfort system includes a top layer of memory foam and a bottom layer of polyfoam, as well as a cover made of fabric derived from eucalyptus leaves. The support core is constructed from high-density polyfoam.

Conforming and pressure relief are two of the Douglas Mattress’s biggest strengths. The comfort layers hug the sleeper’s body without sinking too deeply, which helps align the spine and alleviate aches and pains throughout the body. Additionally, the mattress isolates motion transfer well and produces no noise when bearing weight; both of these qualities make the bed a good option for couples.

The Douglas Mattress is ‘Medium Firm,’ or 6 on the 1-10 firmness scale. This makes it suitable for most sleepers in the average and heavy weight groups, as well as lighter people who prefer firmer beds. The Douglas Mattress also sleeps fairly cool compared to other all-foam models, due in parts to its cooling eucalyptus-based cover.

Read on to learn more about the Douglas Mattress, including sleeper and performance ratings for the mattress and Novosbed’s policies regarding orders and delivery, returns, and warranty coverage.

Pros
  • Close conforming and good pressure relief
  • Great motion isolation and no noise
  • Relatively low price-point
  • Longer-than-average sleep trial and warranty coverage
Cons
  • Questionable edge support
  • Off-gassing potential
  • No deliveries outside Canada
  • 30-night break-in required with sleep trial

Ratings and Recommendations

Foam
Medium Firm
Inexpensive
Good for Back Pain
Side
Full sleep ratings
CATEGORY RATING WHAT USERS ARE SAYING
Durability GOOD

WHAT USERS ARE SAYING:Durability for the Douglas by Novosbed is comparable to other similar beds; the expected lifespan is six to seven years.

Motion Isolation VERY GOOD

WHAT USERS ARE SAYING:Motion isolation is a key strength of the Douglas Mattress, which absorbs and minimizes transfer to a significant extent.

Off-gassing GOOD

WHAT USERS ARE SAYING:Off-gassing is to be expected from the Douglas Mattress, but the odors usually dissipate in a matter of days.

Conforming VERY GOOD

WHAT USERS ARE SAYING:The Douglas Mattress is constructed with dual comfort layers that hug the sleeper's body and provide very good pain and pressure relief.

Sex FAIR

WHAT USERS ARE SAYING:The Douglas Mattress offers minimal responsiveness and may not be bouncy enough for some couples.

Temperature Neutrality GOOD

WHAT USERS ARE SAYING:The Douglas Mattress sleeps relatively cool compared to other all-foam beds, due in part to the eucalyptus-fiber cover.

Edge Support FAIR

WHAT USERS ARE SAYING:As is common with all-foam beds, the Douglas Mattress does not provide strong edge support and sinkage around the perimeter is to be expected.

Noise EXCELLENT

WHAT USERS ARE SAYING:The Douglas Mattress is virtually silent when bearing weight.

What Type of Sleeper Is Best Suited for a Douglas by Novosbed Mattress?

Based on our customer feedback, Douglas by Novosbed mattresses have received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

For more information on sleeping positions please see our guides for side, back, stomach and combination sleepers.

SLEEP POSITION LIGHT WEIGHT
Less than 130 LBS
AVERAGE WEIGHT
130 LBS - 230 LBS
HEAVY WEIGHT
Greater than 230 LBS
Side
LIGHT WEIGHT
Less than 130 LBS
Side
GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Side
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Side
VERY GOOD
Back
LIGHT WEIGHT
Less than 130 LBS
Back
VERY GOOD
AVERAGE WEIGHT
130 LBS - 230 LBS
Back
VERY GOOD
HEAVY WEIGHT
Greater than 230 LBS
Back
VERY GOOD
Stomach
LIGHT WEIGHT
Less than 130 LBS
Stomach
FAIR
AVERAGE WEIGHT
130 LBS - 230 LBS
Stomach
GOOD
HEAVY WEIGHT
Greater than 230 LBS
Stomach
GOOD

As you can see, the ‘Medium Firm’ Douglas Mattress has earned favorable ratings from most sleepers in the average and heavy weight groups. Ratings from sleepers weighing less than 130 pounds are lower, as this weight group tends to prefer softer sleep surfaces.

Our testing process found the Douglas Mattress should also be great for you if…

  • You prefer the feel of a ‘Medium Firm’ mattress
  • You have chronic pain in your neck, back, or other sensitive areas
  • You feel most comfortable on beds with average thickness profiles

Accolades/Awards

After the data collection and testing we’ve done, here are the categories where Douglas by Novosbed mattresses stood out:

What You Need to know about the Douglas by Novosbed

Construction and Firmness

The Douglas Mattress is ‘Medium Firm,’ or 6 on the 1-10 firmness scale, which is one of the most popular firmness ratings for sleepers who weigh 130 pounds or more. The table below lists full firmness, thickness, and composition specs for the Douglas by Novosbed mattress.

Product Name Firmness Options Thickness Support Core Components Comfort Layer Components Cover Components
Douglas by Novosbed 6 (Medium Firm) 10″ 6″ HD Polyfoam 2″ Memory Foam
2″ Polyfoam
Fabric from Eucalyptus

Firmness is rated on a scale of 1 to 10. For more information on how firmness is calculated, please visit our Mattress Firmness page.

Sizing and Pricing

The table below lists dimensions and current prices for the Douglas Mattress in each available size. Please note that prices listed are Canadian dollars, not U.S. dollars.

Mattress Size Dimensions Thickness Price (CAD)
Twin 38W” x 75L” 10″ $599
Twin Extra Long (XL) 38W” x 80L” 10″ $629
Double 53W” x 75L” 10″ $679
Queen 60W” x 80L” 10″ $749
King 76W” x 80L” 10″ $849
California King 72W” x 84L” 10″ $849

Availability: The Douglas Mattress is exclusively available on the Douglas by Novosbed website. This mattress is not available through Amazon.com or other third-party retailers, and Novosbed does not operate any brick-and-mortar stores or showrooms.

Douglas by Novosbed Coupons and Discounts

Sleep Trial and Warranty

Sleep trial 120 NIGHTS
Refund Full
Warranty 15 years
Warranty Transfer Non Transferable
Trial period and full warranty details

Trial Period and Guarantee

Novosbed offers a 120-night sleep trial for the Douglas Mattress.

  1. The sleep trial includes a mandatory 30-night break-in period. Customers will not be able to return the mattress for a full refund until at least 30 nights have elapsed.
  2. In the event of a return, Novosbed will issue a full refund to customers and arrange for the mattress to be picked up at their residence for no extra charge.
  3. Refunds should appear on the purchaser’s credit card within ‘a few days.’

Warranty

Novosbed offers a 15-year limited warranty on all Douglas Mattress.

  1. This warranty is partially prorated:
    • For the first 10 years, Novosbed will replace or repair any defective Douglas Mattress at no extra cost to the owner.
    • For the final five years, customers can have their defective Douglas Mattress replaced for 75% of the original mattress price.
  2. Warranty coverage begins on the date of purchase.
  3. Warranty coverage is contingent on adequate foundational support. Per Novosbed: ‘Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king, and California king, and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bed frames used in conjunction with your Douglas mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Douglas mattresses.’ Failure to follow these guidelines may result in the warranty being voided.
  4. The warranty will cover the following defects:
    • Visible sagging or indentations in the sleep surface that measure one inch (1″) or deeper during the first 10 years of ownership, or two inches (2″) or deeper during the final five years of ownership.
    • Physical flaws in the mattress that cause foam to split or crack despite proper usage.
    • Manufacturing defects in the mattress cover, including issues with the zipper.
  5. The warranty will not cover the following:
    • Visible sagging or indentations in the sleep surface that do not measure one inch (1″) or deeper during the first 10 years of ownership, or do not measure two inches (2″) or deeper during the final five years of ownership. These issues are considered standard wear and tear.
    • Mold or mildew buildup that occurs due to placing the mattress on a non-breathable surface.
    • Repair or replacement requests that occur due to changes in the owner’s comfort preferences.
    • Burns, cuts, tears, stains, and other forms of physical damage that occur due to owner misuse or inadequate foundational support.
  6. This warranty is exclusively granted to original owners who purchase their Douglas Mattress from Novosbed or an authorized retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not be eligible for warranty coverage.

Delivery

How is the mattress shipped? Compressed and wrapped in plastic
Where do they ship? Canada only
Full shipping details

Delivery Policy

The delivery policy for Douglas by Novosbed is as follows:
Deliveries outside Canada are not available at this time. According to Novosbed, shipping is free for ‘99% of Canadians.’
Mattresses typically ship within one to five business days of the original order, and will reach their destination within one to six business days after shipping.

Old Mattress Removal

Novosbed does not offer old mattress removal at this time.

Company Information

Customer Service

8 out of 10 owner experiences show that customers have had a positive experience with Novosbed, irrespective of whether or not they liked their mattress.

Company History

Novosbed launched in 2009. The Douglas Mattress was introduced in 2017, and Novosbed unveiled its third mattress, Logan & Cove, the following year.

Physical Stores

Novosbed does not operate any brick-and-mortar locations

Contact Douglas by Novosbed

Online form | 1-855-215-9509 | DouglasBed.ca

Find Douglas by Novosbed on Social

Facebook | Instagram | Twitter

How Does Douglas by Novosbed Compare to Other Beds?

As any consumer does with a product they’re considering, our mattress assessments involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how Douglas by Novosbed mattresses stack up to other beds.

Ratings and review for the Douglas Mattress indicate it performs as well – if not better – than most leading memory foam models. The bed offers close conforming, which helps align the spine and alleviate pressure, as well as great motion isolation. It also sleeps cooler than most memory foam models. However, the Douglas Mattress – like many memory foam beds – lacks edge support, which may lead to sinkage around the perimeter. And while the mattress has a below-average price-point, it is exclusively available to customers in Canada.

The table below lists four other mattress brands that offer models similar to the Douglas by Novosbed and will ship to Canadian customers

Similar mattress options

The CasperEndy MattressLeesa MattressSaatva Mattress
MODELS The CasperEndy MattressLeesa MattressSaatva Mattress
MATTRESS TYPE FoamFoamFoamInnerspring
PRICE RANGE $995.00$850$9951099
COMFORT LAYER 1.5" Poly foam
1.5" Memory foam
1.5" Poly foam
2" 3PCF Memory Foam
3" 1.8PCF HD Foam
2" 3 PCF LSA200 Polyfoam (13 ILD)
2" 3 PCF Memory Foam (9 ILD)
5/8" Foam
3/8" Memory Foam
884 (4") Individually Wrapped Coil System (14.5 Gauge Foam Encased)
FIRMNESS OPTION NNNPlush, Luxury Firm, Firm
AVAILABILITY online, in-storeonlineonline, in-storeonline
SLEEP TRIAL 100 night100 night100 night120 night
WARRANTY LENGTH 10 Year, Limited10 Year, Limited10 Year, Limited15 Year, Non-prorated
BUY BUY NOWBUY NOWBUY NOWBUY NOW
Full mattress options chart